Kelly Caffee________________________________________________________________________12458 Handles Peak Way Peyton, CO 80831

Cell: 719-464-5247 ● kmcaffee05@gmail.comSummarySuperb communicator with talent in vendor management and social media marketing. Extensive knowledge of the power of blogs, online communities and social media platforms to increase brand awareness and boost brand loyalty. Talented professional that effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Passion for military members and their families; an Army veteran and over 21 years experience as an Army spouse.

Highlights Accomplished in relationship selling ▪ Graphic Design Exceptional time management ▪ Knowledge of market

trends Analytical problem solver ▪ Adobe Indesign New customer acquisition ▪ Adobe Illustrator Excellent public speaker

AccomplishmentsCreated strategies to develop and expand existing customer sales, which resulted in an increase in monthlysales. Established several new accounts in a single year through successful client development and increased client retainability.

ExperienceFinancial Foundations SpecialistJune 2014 to PresentUSAA Federal Savings Bank – Colorado Springs, CO

Gathers information and close on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.

Identifies member life events to provide solutions on products and close on product sales that meet the member's needs and facilitate the member's financial security.

Empathizes with members and provide offers & solutions to make it easy for members to acquire a USAA product.

Responds to and complete member requests.

Regional DirectorJuly 2012 to October 2014Porchlink Media - Denver, CO

Implemented and evolved high-impact strategies to target new business opportunities and new markets.

Identified prospective customers using lead generating methods and performing an average of 25 cold calls per day.

Responsible for implementing business-building and relationship-building expectations with uniquely assigned accounts and customers.

Established several new advertising accounts in only 11 months through successful client development.

Answered customers' questions about product, prices, and ad design. Worked closely with company executive to identify new business opportunities, securing a

large contract in a new region. Planned, created and delivered sales presentations. Delivered exceptional account service to strengthen customer loyalty. Negotiated details of contracts and payments and prepared sales contracts. Designed new advertisements for current and new customers. Improved customer retention by building relationships and assisting clients with specific

expectations and needs.

Marketing and Advertising AssistantJune 2012 to September 2012Schriever Air Force Base - Colorado Springs, CO

Assisted Marketing Manager in developing, editing, writing and creating a variety of publicity and promotional materials

both offline and online. Responsible for coordinating the production of the monthly magazine and any newspaper

supplements. Maintained publicity items on the installation to include monitors, televisions and marquees. Produced and edited all written materials targeted to specific audiences.

Marketing AssistantApril 2011 to March 2012Joint Region Marianas Marketing Department - Santa Rita, GU

Assisted Marketing Manager in developing, editing, writing and creating a variety of publicity and promotional materials. Responsible for coordinating the production of the monthly magazine and any newspaper supplements.

Maintained publicity items on the installation to include monitors, televisions and marquees. Created, printed and distributed marketing posters, flyers and advertisements on a monthly

basis for two military bases in the region. Assisted in the development of new program ideas.

91T Veterinary TechnicianAugust 1996 - October 1998US Army – Various Duty Stations

Provide routine daily care for animals in veterinary treatment or research and development facilities.

Perform physical examinations to detect obvious abnormalities and reports findings to veterinarian.

Calculate doses and administers oral and topical medications as directed by the veterinarian.

Taking blood samples. Preparing tissue samples. Assisting with dental care. Performing such laboratory tests as blood counts and urinalysis. Recording animal case histories. Developing radiographs and x-rays. Providing post operative care. Sterilizing surgical and other laboratory equipment. Vaccinating animals. Assist veterinarian in surgical procedures and perform euthanasia when

instructed by veterinarian.

EducationBachelor of Science: Business Marketing, 2011Southern Columbia University - Orange Beach, AL, USA

Military TrainingBasic Training – Fort Leonardwood, MOMOS Training – Fort Sam Houston, TX

Patient care techniques Emergency medical techniques Methods of sterilizing surgical equipment