CASE STUDY

KEBAYA

HMSHost International is one of the world’s leading restauranteurs operating in Europe, Asia-Pacific and the Middle East with almost 50 years’ experience in airport restaurant operations, design, concept and development. In February 2017, they opened Asian brasserie Kebaya, the largest restaurant in Schiphol Airport at 676 square meters and 200 seats. Kebaya’s menu features 24 dishes from across Vietnam, Thailand, Indonesia, India, Japan and China.

CLIENT HMSHost International SOLUTION Tablet OrderingPOS Oracle HospitalityHARDWARE Samsung tablet

TABLET HARDWARE

ALL PAYMENTSHOSPITALITY SECTOR

HMSHOST

The travel food service giant

HMSHost International wanted to combine state-of-the-art customer facing technology with high quality dining, offering guests a completely new and highly convenient experience at Kebaya. It was crucial that any new self-order technology should be internationalised catering for three key languages: English, Dutch and simplified Chinese, as well

as offering up high quality, accurate photos of the food and drinks on offer. Within the airport environment, time is everything for passengers so it was imperative that through this guest-facing tablet ordering solution, Kebaya could guarantee guests plenty of time to catch their flights as well as enjoy a great meal in beautiful surroundings.

The Client

When diners enter the restaurant, they are greeted with large, visually rich, interactive, touch screen displays where they can take their time to browse the menu enjoying vivid, high definition images of Kebaya’s creative dishes so, regardless of nationality, everyone can understand the menu.

When guests are seated at their table, they are handed a sleek, top of the range Samsung tablet by wait staff where they can browse the menu and order in their own time.

Guests have the choice of browsing the menu in three languages: English, Dutch and simplified Chinese and all descriptions are complete with high resolution, mouth-watering photos of each meal.

HMSHOST

At Kebaya, we are delighted to see that our

customers have wholeheartedly adopted our new

approach to ordering. The feedback we have

received from both guests and staff has been

overwhelmingly positive. The QikServe platform has

been a pleasure to work with, allowing us to

seamlessly build the ordering component into our

point of sale.—

WALTER SEIB CEO INTERNATIONAL, HMSHOST

The Experience

Order in your time, your language

Restaurant staff feel that because guests can order themselves, the interaction between the customers and staff is of much higher quality. As there is less pressure on staff, especially during busy periods, they can spend more time with guests that prefer or require face-to-face interaction.

By using the tablets, Kebaya customers can browse and order in their own time meaning they don’t need to attract the attention of a waiter and can order, eat and pay in plenty of time for them to get to their departure gate and catch their flight.

Both the large interactive touchscreens that welcome guests into the restaurant and the tablet menus are entirely Kebaya branded with intuitive menu navigation and full product list to ensure a seamless and consistent customer experience.

The tablet application is fully integrated with Oracle Hospitality’s Point of Sale (POS), Kitchen Display Systems (KDS) and Oracle Hospitality eCommerce Integration

Cloud Services (OHeICS). When a customer completes their order, it is sent immediately to the kitchen display for preparation as well as the POS, speeding up the ordering process and ensuring there is no server error. The order is further expedited by being split into the bar, sushi counter, wok and dim sum counters automatically, meaning all dished are prepared simultaneously and within 15 minutes.

Guests that are dining together can use their own tablet or share a tablet linking up to the same table and check in the POS and KDS, offering customers greater convenience and flexibility when ordering.

Moving forward, guests will also be able to order and pay using their own device offering the ultimate in guest experience.

Watch the Kebaya self-order experience here

improved level of customer service

HMSHOST

It is very encouraging to see the kind of results that HMSHost has

achieved using mobile ordering at Kebaya, and we expect that the

high proportion of guests using the system will also help drive

increased revenues. This is exactly the kind of situation that our

software has been designed for – providing operators with a quick

and cost-effective solution that can be seamlessly built into their

existing systems.

— DANIEL RODGERS CEO, QIKSERVE

The solution

Seamless integration into existing systems