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HOMEOWNER MANUAL

Page 1 of 25 New Home Maintenance Manual

TAKING CARE OF YOUR NEW HOME

Troubleshooting recommendations as well as scheduled maintenance recommendations are provided for your New Home.

Consumer items warranted by the manufacturer include, but are not limited to the following:

Air Conditioning Unit(s) Appliances Countertops Driveways Exterior Finish Forced Air Unit(s) Flooring Glass Doors Light Fixtures

Mirrors and Glass Paint Finish Vanities Toilets Tubs and Lavatories Walkways Water Heaters Window Glass Window Screens

AIR CONDITIONING / HEATING SYSTEM HOMEOWNER MAINTENANCE Your new home is equipped with a Forced Air Unit (FAU) for heating and perhaps an air conditioning system also. These systems comply with local and state energy codes. With proper care, both systems will provide many years of dependable service. You should learn how to shut off the gas to your heating unit at both the supply line and gas meter locations. Read the manufacturer’s warranty and instruction booklet and become familiar with the heating and air conditioning systems before using them. Heating and air conditioning can play an important role in the stability of your home for the first year after you occupy it. By maintaining an even temperature between 68 and 72 degrees, you can minimize the contraction and expansion of the materials in your home. Your heating unit is secured to its platform as a safeguard in case of an earthquake. During extremely hot and sunny days, heat and sunlight radiating through windows can be more than the capability of your air conditioning system. Keep drapes and blinds closed to reduce radiant heat. Be sure to set your thermostat no more than 20 degrees below peak outdoor temperature. This will prevent the system from overwork and freeze-up.

Change or clean all filters according to the manufacturer’s directions. In areas with heavy wind and dust, you will need to change filters more frequently than other areas. Fresh filters can significantly reduce operating costs and will prolong the life of your system. We recommend changing filters every 3-6 months.

Have your system serviced by a professional once a year. Check the operation of your system well in advance of peak operating seasons. Notify

the appropriate subcontractor or vendor of problems before seasonal service demands are the greatest.


Keep plants and grass trimmed well away from the outdoor unit. Several times a year, after shutting of the unit, hose off the coil on the exterior units to

keep it free from dirt and dust. This will increase its cooling efficiency and reduce cooling costs.

THERMOSTAT: The temperature of your home is controlled by one thermostat. It is typically located outside the laundry room on the second floor. Do not place a lamp or heat-producing appliance next to your thermostat. Heat generated by such an object will produce an incorrect reading. AIR REGISTERS: Air registers can be adjusted to control the flow of air into individual rooms. Based on how often you use certain rooms, as well as your own personal needs, you can open or close registers directing more air to flow where you need it and less where you do not. This should also reduce your energy bill. In a two-story home, you need to adjust your registers differently for winter than for summer. Because hot air rises while cool air falls, it is difficult to maintain an even air temperature throughout your home. Adjust your registers so that in the winter the first floor receives more warm air and in the summer the second floor receives more cool air. This will somewhat balance the overall air temperature.

Adjust air registers according to your needs and for seasonal temperature differences. Always keep air registers free of dust, cobwebs and debris.

RETURN AIR REGISTERS: Return air registers allow for air to circulate back to the FAU. Be sure the return air registers are not covered with pictures, furniture or other objects that might block the flow of air. If your home has a filter behind the return air grill, remember to change this filter at the same time you change the filters on the FAU. TROUBLE SHOOTING HOMEOWNER PROBLEMS If the forced air unit (FAU or furnace) is not working properly, make sure the thermostat is set to a temperature higher than the room air and that the unit is plugged in to the outlet provided. Determine that the safety door is closed properly. Make sure the circuit breaker is in the “on” position and that the gas service is on at the meter. Finally, check to see that the gas valve is in the “on” position and the pilot light or intermittent sparking device is working. If you are unable to isolate the problem, call the heating and air conditioning subcontractor or vendor for service. If your air conditioning unit shuts down, or will not start, make sure the thermostat is set to a temperature that is cooler than the room air. Then, turn the air conditioner off at the thermostat and inspect the circuit breaker. If the breaker is tripped, reset it and restore power to the unit. If it does not restart, check the air conditioner fuse to make sure it is usable and properly installed. This fuse is in the outside fuse box located near the compressor unit. If your air conditioning unit is continually running, check the outside air temperature. Set your thermostat to no more than 20 degrees below peak outside air temperature. On particularly hot days,


it may run continually. Your air conditioning system is designed to cool your house no more than 18 to 20 degrees below the outside air temperature. Unit sizes are determined by square footage of your house, as well as geographical requirements according to California Energy Regulations of Title 24.

Check to see if your filters need cleaning or replacing. Check to see if weeds or bushes are blocking airflow across the coil on exterior units, or

if the coil is dusty and needs cleaning. SUGGESTED HOMEOWNER MAINTENANCE SCHEDULE EVERY 3 MONTHS FAU Filters: Replace all filters. During the first year after your home was built, there are many

tiny dust and lint particles in the air that will accumulate on the filter fibers. Dirty filters can reduce the efficiency of your heating or air conditioning system by 50%. You may have filters in several locations, which were pointed out to you at the New Home Orientation. Hardware stores sell filters that can be cleaned by rinsing with water. If you do not have washable filters, replace the existing filters with new ones. These are quite economical and can be purchased at your local hardware store. If members of your family have allergies or sensitivities, you can purchase special filters for that purpose.

Condenser: Thoroughly hose off the inside and outside of your condenser(s) units, which sit

next to the side or rear of your yard. If you are in an area of heavy traffic or a construction zone, this may need to be done more often to keep dust from accumulating on the coils. Dirty or dusty coils can reduce the unit’s ability to cool by up to 50%.

EVERY 12 MONTHS FAU or Furnace: Have your Forced Air Unit (FAU) in the attic fully serviced by a professional

annually. Condensers: Have your condenser(s) outside your home serviced by a professional and

chemically cleaned. If for any reason any part of the heating and/or air conditioning system is REPAIRED OR MOVED by anyone other than the original subcontractor or vendor that installed the system, any and all warranties provided by the original subcontractor or vendor to these components will be completely voided. The builder does not provide any separate warranty to the heating and air conditioning components. It is the homeowner’s responsibility to contact the original subcontractor or vendor to arrange any service or repairs to this system. APPLIANCES All the appliances in your home are warranted only by the manufacturer. No warranty beyond that of the manufacturer is provided by the builder. DEFECTIVE APPLIANCES Defects in appliances and pieces of equipment that are covered by manufacturers’ warranties are excluded from the Limited Warranty. Rights under these appliance warranties flow from the


manufacturer to the new homeowner. The homeowner should follow the procedures in these warranties if defects appear in these items BRICK AND STONEWORK Brick and stone are, by its very nature, irregular in size and shape and may have small chips or surface cracks. This is normal and helps to give the brick its texture and unique appearance. Do not expect each brick to be flawless and perfectly spaced. Without these irregularities, it would appear machine-made and lack much of its natural beauty. Brick and stonework can add, not only to the elegance of your home, but also to its comfort and value as well. CABINETS AND OTHER WOOD SURFACES The cabinets in your home are made of fine wood, and should be cared for in the same manner as any high-quality piece of furniture. Your cabinets have a finish that offers resistance to scratches and stains. Regular dusting and periodic cleaning with water and a soft cloth will maintain the beauty of the cabinets for many years. Kitchen, bath and laundry cabinet doors shall work freely and uniformly. Warpage shall not exceed one-quarter inch as measured from the face of the frame to the point of furthermost warpage with the door or drawer in the closed position. Gaps between ceiling and walls shall have an acceptable tolerance of one-quarter inch provided the installation of the cabinet is secure. Most commonly used cleaning agents on the market today are water-based and may contain de-greasing agents as well as cleaning additives that should not be used on wood. Products containing wax should be used with care, as wax can yellow and build up with time. Do not use chemical cleaners as this may ruin the finish and glaze detail on your cabinets. Washing wood with soap and water is not a recommended practice. It will leave a lusterless film on the cabinet surface and, in most cases, will cause harm to the finish if left on the surface too long. Solvent-based cleaners are not recommended for the same reasons. The hinges of the cabinets should be lubricated about once a year. It should be noted that it is not unusual for the color of the installed cabinets to be different from the samples shown at the time of selection. Color can differ with wood grains and stain loss due to ultraviolet light. CARPETING Consumer Responsibilities: These tips on maintaining your carpet are intended to supplement the manufacturers’ brochures you have received from your designer. Begin to care for your flooring from the day it is installed, and you will enjoy its beauty for years to come. Proper care is quick, easy and inexpensive. Reduce dirt accumulation, remove spills promptly, and prevent contact with household chemicals and vacuum carpets frequently. You can never over-vacuum a carpet. Cleaning: Carpet will soil during normal use from dirt tracked in on shoes, from dust that is in the air and especially from body oils from bare feet. Reduce dirt accumulation by having wipe-off mats at entrances to reduce outside dirt from being tracked onto the carpet. Clean mats or throw rugs weekly.


Vacuum frequently. Most dirt, even dust, is in the form of hard particles. When left in the carpet, these gritty, sharpened particles abrade the pile as effectively as sandpaper. A vacuum cleaner or attachment with a rotating brush or “beater bar” to agitate the pile is more effective than one that relies on suction only. To reach the two-inch “dead” space around the perimeter of the room, use a “crevice” attachment tool on your vacuum. Dust and oils in the air will eventually leave a dulling film on even unused parts of the carpet. Periodic professional carpet cleaning of the overall carpet is recommended. Carpets perform best when properly cleaned by a professional carpet cleaner using specially formulated cleaners developed for your carpet. Remove Spills Promptly: Most spilled materials will stain or discolor carpet or increase soiling if not removed promptly, even though most carpets today have been treated with a stain resistant or soil retardant finish. Most spills are removable; however, some may cause permanent stains. Always Refer To Your Manufacturers’ Brochures for Recommended Cleaning Methods. The longer the spill is allowed to sit in the carpet, the more difficult it is to remove. Immediately scoop up as much of the spill as possible. Then blot with a clean, cloth from the outer edge inward to prevent spreading. NEVER scrub or rub your carpet. Apply a small amount of cold water to the spot. Blot the pile with a clean cloth not a brush or sponge. If stain persists, refer to the manufacturer’s instructions for your carpet and use a product designed for that particular type of stain. Remember “protein” stains resulting from blood or animal stains can be permanently “set” if not treated properly. When completely dry, vacuum the pile to restore the texture. After drying, if the stain reappears, it may be because some stain remained deep in the pile and “wicked” up to the surface. Repeat and rinse well to remove any residue. If the spot still remains, you may need to contact a professional carpet cleaner. Wicking: As the carpet dries after cleaning, the fibers dry from the tips. As the water evaporates from the tips, any dissolved foreign material in the pad, backing and fibers rises vertically in the fibers along with the water until it finally reaches the surface. Any mineral, chemical, solid or other foreign matter remains on the tip of the fiber as the water dries out. The result is the appearance of stains or dark areas that were not there before cleaning. Residue left in the carpet from previous shampoo, foam, powder, bonnet cleaning or interior extraction systems will cause browning, a result of wicking. To minimize wicking problems, avoid over wetting the carpet during cleaning, and expedite drying. After a carpet becomes excessively wet, it is common for the seams to separate. The type of fibers used in the back of the carpet will determine the amount of separation. In many cases, the carpet installer can repair the seams. CARPETING - TIPS: After your carpet has been installed, you may notice some characteristics that may concern you. These characteristics are considered to be normal for certain carpeting types and not situations that are within the control by the manufacturer or installer. The company you contracted with to install the material


provides the warranty on the flooring through the flooring manufacturer. These characteristics may consist of the following: Depressions: Heavy objects (furniture) pressing down on the fibers may cause depressions in the carpet. These depressions may be removed by gently rubbing the affected area with the tines of a fork. Footprints: Most deep-cut pile carpet will show shoe or foot impressions. Fuzzing: Fuzzing is caused when embedded dirt and grit cut carpet fibers, but still leave them bound at one end. This is an indication that more frequent vacuuming is required. Matting: Matting may occur in heavy traffic areas. Using small rugs and rearranging furniture on a regular basis can help prevent this condition. Matting may also be the result of excessive soiling. It is important to vacuum often using a vacuum with a beater-bar. Pile Crushing: This condition is caused by heavy traffic and can be reduced by maintaining the carpet with a “beater-bar” type vacuum cleaner. A plastic, metal or wooden carpet rake can also be used on the crushed pile. Pile Reversal (Pooling, Shading, Water Marking): These terms are used to describe a change in the surface appearance of carpet, such as color or texture, depending on the angle from which it is viewed. This can give the appearance of color change where none actually exists. It is often encountered in higher quality cut pile carpet. Shedding: Shedding occurs when loose fibers are removed by vacuuming. This is normal and usually subsides within a few months following installation. Some types of carpet will shed more than others. Sprouting: Sprouting is the term used when small tufts of cut pile carpet extend beyond the surface. This is common and can easily be removed by clipping the extended yarns with scissors. Never pull the yarns. CAULKING Caulking and grout will respond to the expansion and contraction of the materials to which they are applied as your home settles. This will frequently result in cracking and separating. This can be repaired with tile grout or caulking sealant that you can purchase from your local hardware store or home and garden center and is considered normal homeowner maintenance. Over time, and particularly during warm, dry weather, caulking near sinks and tubs, on floors or counters will dry out and shrink. This is a normal occurrence and is to be expected. When this happens, it no longer provides a good seal against moisture. Routine caulking around tubs, inside showers and on countertops is a necessary part of homeowner maintenance to prevent long-term water damage. Caulking may also be applied to drywall cracks and separations in wood trim. See the “Interior Walls” section within this manual. Caulking compounds and dispensing guns are inexpensive and easy to use. These are available at hardware stores and home centers. Inspect


caulking around your tubs, showers, sinks and countertops on a regular basis and make repairs as needed. CERAMIC TILE Settlement cracks in grouting are considered a normal homeowner maintenance responsibility. GROUTING AND CAULKING Grouting and caulking will respond to the expansion and contraction of the materials to which they are applied as your home settles. This will frequently result in cracking and separating. This can be repaired with tile grout or caulking sealant from your local home and garden center and is considered normal maintenance SUGGESTED HOMEOWNER MAINTENANCE Ceramic Tile: Ceramic tile is an easy-care product that adds beauty to many areas of your home. Because an exact color match of replacement ceramic tile may not be possible, we urge you to take special care. Do not bang heavy objects on your tile surfaces as this can cause chipping. The tile grout line at the bottom of the back splash may crack due to the settlement of the counter top. This is considered normal maintenance and can be repaired by re-caulking the joint with various caulking products. Routine care of ceramic tile surfaces: Wiping with a damp cloth or sponge is sufficient to keep your ceramic tile surfaces clean on a daily basis. More thorough cleaning can be done with regular household cleaning products. Avoid wiping down kitchen counters with greasy dishcloths or sponges as this can quickly soil grout with built up grease. Cracks that occur in the grout between tiles are normal and are not considered a defect CONCRETE To summarize recommended care of your concrete areas:

Clean away oil and grease stains promptly. Do not permit large trucks and delivery vans to use your driveway. Do not drill or cut your slab in any way. Remove plant growth from expansion joints as soon as they appear. Avoid over watering of landscaped areas.

CONCRETE FOUNDATIONS, WALKWAYS AND PATIOS Concrete is a major structural material in your new home. It provides strength and durability for the foundation, driveway and walkways. While concrete requires minimal care, it should be kept free of accumulated dirt and debris. Oil and grease stains should be removed promptly using concrete cleaners that are available at home centers and hardware stores. With the variations of temperature and humidity, concrete is subject to constant expansion and contraction from day to day. Minor cracks and surface color variations in concrete will result and are unavoidable. Small cracks do not affect the material’s strength or durability.


The driveways and walkways in your new home are designed for residential use. They are not designed to withstand extremely heavy loads. Do not permit large trucks and delivery vans to use your driveway. The roots of small plants expand and could crack or otherwise damage your concrete. If this happens, obtain patching cement from a hardware store or home center and follow the directions for repair. Concrete Color – Concrete is a product composed of sand, pebbles and other ingredients that vary based on the natural environment. Concrete lightens as it cures. Concrete should not cure quickly. Concrete that cures slowly is stronger. Concrete takes a minimum of six months to one year to begin to cure properly. To minimize the appearance of dark areas in concrete that is not completely cured, homeowners can use a mixture of white vinegar and water, brushed into the surface. Because of its porous nature, concrete will not only hold moisture, it will allow moisture to pass through it. For this reason, it can take several years for concrete to cure completely. Efflorescence - Occasionally due to various factors, a white powdery substance can form on concrete areas. This can also appear as a crystal-like substance. This is the result of the effect of moisture on the chemicals in the concrete mixture. The moisture may come from landscape irrigation in the soil next to and/or under the concrete or the efflorescence can occur suddenly from a leak in an irrigation line or plumbing line. Locating the source and minimizing the effect of the moisture is an important first step. The powder or crystals can be swept away. Further efflorescence can be minimized with an application of common household white vinegar and applied to the affected areas with a brush or broom. Several applications may be necessary. Crystallization is normal and not considered a construction defect. Removal is a homeowner maintenance item and is not covered under this Warranty. CAUTION: If expansive soil conditions are present, your concrete slab may be designed with POST-TENSION cable devices for added strength. The metal cables are under very high tension and must not be cut or broken. Do not drill or cut your slab in any way. This could result in severe damage to your slab and SERIOUS PERSONAL INJURY. DRYWALL (GYPSUM WALLBOARD OR SHEET ROCK) Visible defects, such as nail pops, cracks and seam lines due to expansion and contraction of a new home are considered normal. Hairline cracks where drywall meets a dissimilar material is considered acceptable and can readily be corrected by the homeowner when decorating. While white paint colors will minimize imperfections in drywall, medium to dark colors have the opposite effect. If your home is painted with medium to dark paint colors or semi-gloss paint, it will cause the drywall in your home to appear lumpy and magnify minor imperfections in the walls of your home. It may cause the seam lines to be visible and shadows will be more apparent. The framing and drywall in your home have been inspected and approved to meet the building code standards and those of


your local governing agency. Your builder will not be responsible for such imperfections that may appear more apparent once the walls have been painted a medium to dark color and will not re-coat or re-float your walls. INTERIOR WALLS Settling Cracks - The walls and ceiling in your new home are constructed of wood and other materials that are subject to normal shrinkage and settling. Molding and trim can shrink and warp in some cases. Drywall will tend to crack at corners. These effects are particularly obvious during the first year after your home is built. It is your responsibility to perform routine maintenance on molding, trim and drywall. Complete any repairs using matching touch-up paint. DOORS (WOODEN) During the first few years, as the house settles and shifts, most wooden doors may warp and stick. This is a natural occurrence and may be influenced by changes in indoor or outdoor humidity. Doors are guaranteed not to exceed certain degree of warpage that has been set by the Association of Manufacturers. A professional should repair warped doors. If cracks appear, they can be filled and refinished. Always keep your interior doors painted or varnished to protect the natural beauty of the wood. Always paint all 6 sides (including top and bottom of door). Chips can be touched up, and dirt and smudges can be cleaned with a mild soap solution. Your exterior doors have been painted or stained to protect them against rain and moisture. Use a wax or special varnish to keep the stained finish in good condition. Occasional repainting/refinishing will also help to keep the doors in good condition. Doors that receive direct sunlight or are exposed to wind and rain will need to be refinished as often as once a year based on exposure. Exterior doors that are allowed to fade, peel or deteriorate will void your warranty. Reposition sprinklers to spray away from doors and other wood surfaces. Always check with the (If applicable-note not all new home communities have an HOA) before changing colors of your exterior stain or paint. Do not paint the outside of your exterior door a dark color. The dark color will hold the heat and may cause the door to warp. Weather Stripping - Exterior doors are subject to greater fluctuations of temperature than interior doors. The exterior doors of your home are provided with weather stripping to keep moisture and air from entering your home. Weather changes may cause the door to warp inward toward the heat. Inspect the weather stripping on exterior doors frequently. Weather stripping should form a reasonably tight seal to prevent air and water from entering. Normal contraction of wood doors can leave a small gap in the weather stripping. The small gap may close when the humidity increases and the door expands. French doors or double doors do not weather seal as well as single opening doors. Wind and rain are more likely to penetrate the weather stripping on double doors, particularly at the top and bottom. This is normal and cannot be avoided. Adjust or replace weather stripping that has become loose. Sometimes weather stripping on outside doors may “sing” or whistle in very high winds. This may become a problem if it sings easily or if light can be seen around the door. Tighten the weather stripping by taking a screwdriver and loosening the screws holding the weather stripping to the frame. Close the door, then, push the weather stripping tight to the door surface. Re-tighten the screws.


ELECTRICAL ELECTRICAL SYSTEM The electrical system in your new home was installed to meet strict local and national building codes. A licensed professional should make any changes to your electrical system. Obtain the necessary permits if required. Circuit Breakers: A panel of circuit breaker switches protects the electrical circuits in your home. In the event of an electrical failure, check the circuit breaker box. You will find a switch for each circuit of the home. Reset any breakers that are in the OFF position. If the breaker trips again, check all the appliances and cords for defects on the circuit that has failed. Unplug these appliances and repair any frayed or broken cords. If the circuit continues to fail, call a licensed electrician to repair it. Teach your children not to put any object in the electrical outlets. Never fix anything electrical while it is still connected! Never touch anything electrical with wet hands. Avoid touching electrical appliances while in a tub or shower. Never touch electric appliances if the carpet or floor is damp! Ground Fault Interrupter (GFI) Outlets: Ground fault interrupters have been installed in the bath, on the exterior, in the garage, and other appropriate locations throughout your home. These locations will be pointed out to you during your New Home Orientation. The purpose of these outlets is to protect against electrical shock by interrupting the circuit in the event of accidental grounding. If the circuit is interrupted, you must reset the circuit as demonstrated during your New Home Orientation. Never plug appliances, especially refrigerators or freezers, into GFI outlets. When the compressor of the motors in these appliances come on, it will cause a power surge that will disable the circuit and cut off the flow of electricity, causing the breaker to “trip”, or shut off. Strict electrical codes determine what type of outlets can be placed in different areas in your home, including the garage. Electrical Outlets and Switches: Convenient electrical outlets can be found in every room in your new home. Most of the outlets are designed for two plugs. Do not exceed the capacity for which the outlets were designed. Devices that allow for multiple extension cords can cause a fire. A wall switch controls some outlets. These outlets are typically installed upside down so they are easily identified. On a two-plug outlet, the wall switch will control only one plug. CAUTION: Small children can be injured if they poke small metal objects into wall outlets. To avoid this, install child protection devices on all floor level electrical outlets. Smoke Detectors: Smoke detectors have been installed in your new home. The type and location of the smoke detectors were chosen in accordance with local and state building codes. Please do not move or disable the smoke detectors. We suggest that you test your smoke detectors monthly and, if equipped with batteries, replace the batteries every six months. It is your responsibility as a homeowner to maintain, and if appropriate, repair or replace your smoke detectors. Note: Your smoke detectors may be “linked”, so that if a fire were to start in a room on the opposite side of your home, all detectors will activate. Modern smoke detectors are extremely sensitive and


dust can set them off. If you have a “linked” system, you must disconnect each one to determine by a process of elimination which detector was activated. The purpose of your smoke detector is to detect the presence of smoke in your home. At the first indication of fire, evacuate your family and call the fire department from a neighboring home. TROUBLE SHOOTING / HOMEOWNER PROBLEMS If a complete power outage occurs, look to see if your neighbors have electrical power. If the power is off throughout your neighborhood, call the electric company to report the outage. If the outage is limited to your home, follow the steps below. Inspect all circuit breakers, including the main breaker. If a breaker appears damaged, leave it off and call your electric company and the electrical subcontractor listed in this manual. If the breakers are not damaged, turn them all off and back on again, one at a time. If power does not resume, call the electrical subcontractor listed in the back of this manual. IMPORTANT NOTE: If your MAIN circuit breaker trips or is turned off, wait 2-3

minutes before resetting it to the "on" position. Then, restore power to the other circuits one by one. This avoids overloading the system.

If you notice sparks or smell something burning, find the location of the odor or sparks. If an outlet is at fault, and an appliance is plugged into that outlet, check the appliance for a short in the cord or other problem and unplug it. If this is not the problem, shut off the problem circuit and call the electrical subcontractor listed in the back of this manual. IMPORTANT NOTE: Immediately call the Fire Department if there is any possibility

of a fire. If there is no power in a bathroom, kitchen or outside receptacle, these receptacles may be connected to a Ground Fault Interruption (GFI) device designed to interrupt the flow of electricity preventing electrical injury or damage. Locate the nearest GFI outlet. If the reset button has tripped, press the “Test” button and then the “Reset” button to restore power. If power is not restored, determine if the circuit is being overloaded. Two hair dryers or other appliances being used on one circuit could cause the breaker to trip. IMPORTANT NOTE: Avoid plugging power tools and appliances into GFI outlets. Do

not plug an appliance with a separate transformer or an item with a timing device (such as an irrigation system) into GFI outlets.

If there is no power to an electrical outlet, make sure the outlet is not controlled by a wall switch that may be turned to the "off" position. Once this is determined, inspect the circuit breakers and reset any that are in the “Off” position. If a hanging light fixture does not work, check to see if the fixture has an on/off switch located on the fixture. Make sure this switch is in the "on" position. If your fixture does not have a switch, reset any tripped circuit breakers.


If a luminous light fixture does not work, make sure all fluorescent bulbs are installed properly. Adjust any tubes that are flickering or buzzing. Check wall switches and circuit breakers. EXTERIOR WOOD TRIM Wood is found throughout your home. Wood is a natural, porous material that requires protection with paint when exposed to the elements. Inspect your exterior wood surfaces frequently. The exterior wood on your home should be repainted every two to four years. Surfaces that receive direct sun could require repainting more frequently. Split or damaged wood, particularly on the ends of beams, should be caulked and repainted. Splits along the length of beams are called “weather checks.” These are normal and do not affect the structural integrity of the beams. The natural drying of wood can cause it to warp and split. Gaps will occur in wood molding and trim as a result. To make repairs, reposition the trim, reset popped or loose nails, and use an exterior caulk to fill any remaining gaps. Finish with touch-up paint.

Repair wood where the paint is cracking or peeling. Repair warped or split wood members.

FLOORING VINYL (Resilient) FLOORING: To maintain your vinyl flooring, sweep or vacuum frequently to prevent the accumulation of dirt or grit that can damage the surface. Do not use a high power vacuum with beater brushes as it can damage your vinyl floor. Dirt and grit are abrasive and can cause the floor to lose its shine. Damp-mop the floor following the manufacturers' instructions. Do not use cleaners containing abrasives or solvents as they can dull your floor’s finish. Never use undiluted chlorine bleach on your floor or allow diluted solutions to remain on the floor for long periods of time. Protect against damage: Equip furniture and appliances with large surface casters, glides or furniture cups. Use hard plastic casters and cups as some types of rubber may permanently stain light-colored flooring. On furniture that slides, such as chairs, soft plastic glides can become embedded with grit and severely scratch the floor covering. Cigarettes, matches and other very hot items can burn vinyl surfaces. Damage from tracked-in dirt and grime can be avoided by placing floor mats at entries and throw rugs in areas exposed to increased traffic, such as in front of doors, sinks, etc. Extreme exposure to the magnified rays of the sun through sliding glass doors should be avoided. The best protection is to close your window coverings during periods of peak sun exposure. Heavy furniture, stoves, refrigerators, etc. should be moved with care to avoid gouging your floor. Sheet vinyl varies in performance, tear resistance, and indentation qualities. Seams in vinyl are typically run in the “grout lines” whenever the pattern allows. Some designs disguise seams better than others. WARNING: Use of rubber-backed floor mats can discolor your vinyl flooring. Discoloring of vinyl flooring when caused by area rugs will not be covered under this Limited Warranty Agreement, or by


your flooring manufacturer. Please refer to the warranty provided by the manufacturer for maintenance of their product. FLOOR SQUEAKS As your home settles, particularly during its first year, you may notice that floor squeaks appear and disappear. This sound may be a nuisance, but not a construction defect. Extensive studies concluded that floor squeaks cannot be completely eliminated and will continue to occur as long as we continue to build homes with wood sub floors and stairways. Weather conditions, expansion and contraction of wood members, and heavy furniture play a large part in the magnitude of these squeaks. CAUTION: Spike or stiletto high-heeled shoes, or any shoes that the nails have worn through, may cause denting or piercing of the hardwood floor surface or vinyl flooring, due to the extremely high compressive force they generate. Such footwear can produce dynamic loads in excess of 1,000 pounds per square inch, even when worn by someone of slight or average build. GRANITE & NATURAL STONE Marble, Granite, Travertine, Onyx and Slate: Natural stone varies from piece to piece in size, shading and marking. No two pieces will look the same. These are extremely durable, long-lasting stones. Although they require little maintenance, as with other fine products, periodic upkeep is recommended. Wholesalers and importers of natural stones recommend the following regimen to keep your natural stone beautiful. Stain prevention: Most stones are porous and readily absorb liquids and moisture and stain easily. Materials like limestone and sandstone are extremely absorbent. Materials such as granites and serpentine (green marble) are denser, but will still absorb liquids that are allowed to remain in contact with them for extended periods of time. In areas where stains are likely to develop, protective measures should be taken. The use of a sealer will help prevent staining in most situations. Application of a sealer, which is specifically formulated for sealing stone surfaces, is recommended. It acts by actually filling the small pores in the surface of the stone, and can easily be applied to polished, honed, rough or sanded surfaces. Even a sealed surface can be stained if left in contact with a staining agent for long periods of time. Therefore, all spills should be wiped up as soon as possible, and coasters or napkins should be used when serving food or drinks on a stone bar, table or counter top. Soft drinks, coffee, tea and fruit juices contain mild acids and can etch the polished surface of a stone and stain it quite rapidly. These should be cleaned off immediately with a mild soap and warm water. Remember, DO NOT use any abrasive cleaners and wipe up any acid foods or cleaners right away. Regular cleaning: To prevent staining or dirt build up, regular cleaning is recommended. Stones should be rinsed weekly with warm water and a nonabrasive, clear, non-acidic soap. Periodic cleaning with a product specifically for this type of surface will help keep your marble dirt free and allow the natural beauty to shine.


For polished marble and granite, we recommend periodic application of a polish that is not silicon based, so it will not yellow or discolor natural stone. It will enhance the beautiful luster of the marble and afford an extra measure of protection. Stain removal: If stains do occur, a poultice or restorer may be required. A poultice will actually draw out deep-seated dirt and stains from the stone’s pores, whereas cleaners will only wash off surface dirt. A professional stone shop may be contracted for this type of work. A poultice in most cases will also remove the polish. GARAGE DOORS Do not leave your garage door open when it is raining. Moisture from rain or overnight dew can damage the surface. If rain is allowed to collect on the door surface, the weight can cause it to warp. Lubricate garage door springs and opener hardware every six months. After the first six months in your home you should tighten the hardware on your garage door. A professional should install automatic garage door openers. In most cases, tension springs must be readjusted to operate properly without excessive chatter. Modern automatic garage door openers are designed with a safety feature to automatically reverse if the door hits an obstruction. Should this feature not be operational, immediately stop use of the garage door and have it serviced by a professional. Garage door springs are under great tension and should only be adjusted or replaced by a professional. GRADING Please refer to the “Landscaping” section of the Manual, for more information regarding grading, drainage and landscaping. HARDWARE Doorknobs, hinges and latches made of polished brass or antique bronze have a clear lacquer coating. Use extreme caution when cleaning to avoid scratching this finish. Once the protective coating is damaged, the brass will corrode. Oil-rubbed bronze hardware is very easily scratched. Use extreme care with keys when opening doors and when wearing large rings so that the finish is not damaged. The manufacturer's warranty does not cover damage to this finish. Use only a damp cloth to wipe clean. Do not use cleansers, detergents, abrasive scrubbers or cloths. HEATING Refer to your express warranty by the manufacturer of that part. LANDSCAPING (HOMEOWNER INSTALLED) Landscaping provides you with an attractive setting for your home. It also serves the important function of ensuring proper drainage away from your home. The finish grade of your homesite has been inspected by the appropriate local government agency. It must be maintained and must not be altered in any way. Water must flow away from the foundation of your home and off your homesite to a street or drain. If water does not drain away from your house, heavy ponding and saturation of the soil can cause severe property damage, particularly if standing water seeps underneath the foundation of your home. Do not change the finish grade around


your home as this could cause water damage to your home and the property of others. The Homeowner is responsible for any damage resulting from homeowners changing or failing to maintain the drainage patterns of their yards. When preparing your patio landscaping, flowerbeds and yards for shrubs, fences, and lawns, remember that water must never stand around the foundation of your home or perimeter walls. When planting flowerbeds, do not disturb the earth next to the foundation (dig 2 to 3 feet away). Make sure that after planting, the earth slopes away from the house, not toward it. Additionally, the level of the soil should stay below the top of the finished slab of your house by at least 6 inches. This will reduce the possibility of wood decay and termite infestation. Planters: If you build a planter on your property, you must seal the backside of the planter and provide a drainage system behind the wall to carry away water to avoid pressure build up behind the wall, which can compromise the structural integrity of the wall. Also, install sufficient “weep holes” at the bottom of the planter so that water can escape from it. Your builder specifically does not recommend the installation of planters against the house that require soil to be piled against the stucco or other materials on the exterior of the home. If moisture damage should occur from this type of planter, your builder will not accept any liability or responsibility for this type of damage. Building Permits: Prior to the installation of any fences, walls, planters, pools, patios, outdoor barbecues, etc., check with the Department of Building and Safety in your area, as well as your Homeowners' Association, if applicable, to obtain necessary permission or permits. Also, check that the installation of the improvements does not violate any established easements. The work should be done with the advice of professional landscape contractors who know how to maintain the existing grade and drainage pattern of your homesite. It is your responsibility to see that the work is completed in accordance with the requirements of this manual and your local building authorities Concrete: Patio slabs should be poured immediately next to the foundation and sloped away from your home (a minimum slope of 1/4" per foot) at a level 4 inches below the level of the finished flooring. Do not place a planting strip between the patio slab and the foundation unless proper under-slab drainage is supplied. Patios and walkways should not obstruct the original drainage pattern. It is important that you and your contractors leave the screed line unobstructed. The screed line is the metal strip just below the stucco line on the outside of your home. If this metal strip is covered with concrete or soil, water may be allowed to penetrate your home. Grading and Drainage: The drainage system for your homesite was designed by professional Civil Engineers in accordance with all applicable local ordinances. However, it is your responsibility to maintain the existing drainage pattern. Disturbing the grade or interfering, in any way, with the drainage can create problems for you in storm conditions and might cause water or erosion damage to your neighbor’s property, for which you would be financially responsible. Drains may have been installed in several areas of your homesite to divert excess irrigation or heavy rainfall. Shrubs, grass, and ground cover act as absorbers and aid in keeping excess water away from the home. These drains should be kept free of debris, leaves, grass clippings, gravel, stones, silt and mud. Erosion of various areas of the homesite may occur due to water, rain and other elements. It is a homeowner’s responsibility to correct this erosion by filling and replanting to restore the original grade and drainage pattern.


Lawn and Garden Maintenance: Your newly landscaped yard can provide many years of enjoyment, as well as greatly increase the value of your home. To ensure the success of your new landscape, you need to care for your garden. The most important components to consider in maintaining the garden are watering, fertilizing and mowing or pruning. Watering: It is difficult to know how often and how much to water. Weather conditions such as wind, temperature and rainfall, soil type and exposure to the sun, are all factors that affect the amount of water your yard needs. Be careful not to over-water as this can cause erosion and damage the landscaping. According to experts, more planters are lost due to over-watering than to any other cause. The following basic guidelines will provide the best results in most cases: Summer: Water 3 to 4 times per week for 3 to 5 minutes (or until free water begins to “run off”). Water more frequently if turf looks grayish and will not spring back when stepped upon. Winter: Watering may be completely eliminated or cut back to 1 or 2 times per week for approximately 3 to 5 minutes. Do not allow free water to run off, as this is both wasteful and harmful. Fertilizing: Most gardens will respond well to fertilizing once in the spring and once in the fall with a balanced fertilizer. Contact your local nursery for suggestions as to which fertilizer works best in your area. To promote optimum color and vigor, turf areas may require light fertilizing on a monthly basis during the spring and summer. Avoid fertilizing in the late fall when plants naturally go into a dormant phase. If a growth spurt happens before a chill, the intense cold can “burn” plants and cause permanent damage. Mowing: Your lawn will require mowing at least one time per week (on the same day) during the spring and summer. During the fall and winter, you can wait up to 2 to 3 weeks between mowing. Never allow the turf to exceed 3 to 4 inches in height (this may vary according to the variety of the grass used). When mowing, set the mower height to cut about 1/3 of the height of the turf (cut to 2 inches). Always make sure the mower blades are sharp. Dull blades “chew” the grass, resulting in grass blades that turn yellow. Slope Maintenance: In hillside developments, the Developer/Seller may have installed sprinkler systems and planting on slopes in specified areas as directed by the grading ordinance in effect at the time the grading permit is issued. This planting of slopes is required for the purpose of protection against soil erosion. The maintenance of the slopes or terraces on your property becomes your responsibility at the time of close of escrow. You may supplement the sprinkler system or the planting to harmonize with the landscaping theme you desire. Consult a design professional before making any changes and obtain permission from your Homeowners’ Association, if applicable. First check with your local governing agency to make sure that any modifications are acceptable. You may notice terraces and down-drains throughout the faces of steep cut and fill slopes of hillside developments. Terraces are designed to carry the runoff water from the slopes. If you have these on your property, it is your responsibility to keep these terraces and


down-drains free of all debris, soil and rock. This will ensure effective drainage and eliminate the hazard of slope wash or “pop outs”. If such devices are located on your property, you are required by the City or County Building and Safety Department to keep them operative at all times. Damage to your property or adjacent property caused by failure to maintain these devices could result in citations. You will be required to take corrective measures and perform the needed repair work at your expense. Homesite and Slope Maintenance Requirements: Homesites and hillsides need maintenance in order to function and retain their value. After escrow is closed, it is the homeowner’s responsibility to observe a prudent program of homesite care and maintenance. Regular inspection and maintenance of drainage devices and sloping areas is recommended to avoid property damage and protect the owner’s investment. The following guidelines will assist you in caring for your property: 1. Care should be taken that slopes, terraces, or earth berms (mounds or ridges that prevent water

from flowing over slopes that are typically located at the base or crown of a slope), and proper homesite drainage are not disturbed. Surface drainage should be conducted from the rear yard to the street through the side yard or alternative approved drainage devices such as side swales (shallow depressions that direct water around the house and off your homesite, keeping water at least 3 feet away from the house on both sides.

2. In general, roof and yard runoff should be conducted to either the street or storm drain by non-erosive devices such as sidewalks, drainage pipes, ground gutters and driveways. Drainage systems should not be altered without expert consultation.

3. All drains should be kept cleaned and unclogged, including gutters and downspouts. Gutters and downspouts should be adjusted, if necessary, to carry the surface water away from the foundation walls. Terrace drains and concrete ditches should be kept free of debris to allow proper drainage. During periods of heavy rain, performance of the drainage system should be inspected. Problems, such as gullying and ponding, should be corrected as soon as possible.

4. Any leakage from pools, waterlines or bypassing of drains should be repaired as soon as practical.

5. Animal burrows should be eliminated, since they may cause diversion of surface runoff, promote accelerated erosion, and even trigger shallow soil flowage.

6. Slopes should not be altered without expert consultation. Whenever a homeowner plans a significant topographic modification of the homesite or slope, a qualified geotechnical consultant should be contacted and permission must be obtained from your Homeowners’ Association if applicable.

7. If the homeowner plans modification of cut or natural slopes within his property, an engineering geologist should be consulted. Any over-steepening may result in a need for expensive retaining devices. Undercutting the bottom of a slope would reduce the safety factor of the slope and should not be undertaken without expert consultation.

8. During construction of your home, service trenches were dug from the property line to the foundation (for gas, electric, plumbing, etc.). In many instances, natural settling occurs in the trenches after construction. These minor settling areas should be filled with dirt immediately so that water will not collect in them. Small depressions in the lawn should also be filled. If unusual cracking, settling or earth slippage occurs on the property, the owner should consult a qualified soils engineer or an engineering geologist immediately.

9. The most common causes of slope erosion and shallow slope failures are: Gross neglect of the care and maintenance of the slopes and drainage devices.


Inadequate and/or improper planting. Barren areas should be replanted as soon as possible.

Excessive or insufficient irrigation or diversion of runoff over the slope. 10. Hillside homeowners should not let conditions on their property create a problem for their

neighbors. Cooperation with neighbors could prevent problems, promote slope stability, adequate drainage, proper maintenance, and also increase the aesthetic attractiveness of the community.

11. There are specific ordinances defining encroachment on City or County open space areas. These ordinances may vary from area to area. Failure to comply with local ordinances may result in substantial fines.

Sulfates: Homeowners are cautioned against the import and use of certain inorganic fertilizers, soil amendments, and/or other soils from offsite sources in the absence of specific information relating to their chemical composition. Some fertilizers have been known to leach sulfate compounds into soils otherwise containing "negligible" sulfate concentrations and increase the sulfate concentrations in near-surface soils to "moderate" or "severe" levels. In some cases, where sulfate levels are increased, any existing or future concrete improvements constructed in soils containing high levels of soluble sulfates may be affected by deterioration and loss of strength. Expansive Soils: Homesites in some communities are built on what is called “expansive” clay soils. Expansive soils expand and contract with the addition and subtraction of water. At the time of construction, the moisture under the home’s foundation was normally evenly distributed. Changes in the moisture content of the expansive soils next to or under the foundations may cause uneven rising and falling of the foundation which can cause damage to the foundation, drywall, framing, stucco, door frames and other components of the home. To minimize this movement, it is important that you do not place planters next to the foundation or against the house. Do not plant anything next to the foundation, which requires large amounts of water. Do not allow water to pond or puddle anywhere near the foundation of the home. There is no limited warranty or guarantee against or be responsible for cosmetic cracking or movement resulting from expansive soils (See section on Post Tension Slabs). Patios: Patios and other structures that you add to your home are your responsibility. Check with building officials and your Homeowners’ Association if applicable to make certain that your plans comply with local building codes and your CC&R’s. It is likely that permits will be required. A licensed contractor is best qualified to perform this work. It is recommended to seal any and all penetrations into the walls. Any water damage resulting from patio installation or other penetration is your responsibility. EXTERIOR WATER PENETRATION AT WINDOWS: Water penetration and resulting damage caused by sprinklers, water hoses or wind-driven rain is not the responsibility of Developer/Seller. LIGHTING FIXTURES AND HARDWARE Use the appropriate wattage light bulbs in the lighting fixtures in your home. Light bulbs should not exceed the appropriate wattage noted inside enclosed lighting fixtures. The majority of bulbs in your home are LEDs.


Interior and exterior hardware and lighting fixtures are subject to corrosion depending on their exposure to sunlight, wind, moisture or other factors. While corrosion is most common with polished brass items, it also occurs on chrome and antique brass as well. Check with your local home and garden center or lighting company for information on maintaining these fixtures. LUMBER AND MILLWORK The joists, studding, framing, and rafters in your new home are made of wood. All the wood has been moisture-controlled so that there will be a minimum of shrinkage. The wood members have been selected so that they will carry the entire load of the house with a spare safety factor. The frame of the house has been engineered to settle evenly. Some normal shrinkage is inevitable and may cause some molding or trim to move out of its original positions. It can also cause doors to warp and cracks to appear. During the first heating season in your new home, maintain a temperature of about 70 degrees. Keeping the temperature low will slow down the drying-out process. Higher temperatures will tend to dry the wood too quickly, causing it to warp, twist and pull out of shape. PAINTING PAINTING (INTERIOR) AND DECORATING Paint is used to beautify your home, and the harmonious colors were selected to fit your particular color scheme. Before washing any painted surface, check with your paint dealer for the proper cleaning compound. Most of your walls and ceilings are painted with flat acrylic (water-based) paint. Your kitchen and bathroom walls may be painted with semi-gloss acrylic paint. The wood trim and interior doors are painted with acrylic enamel paint. The walls in your home are textured for beauty and style. The texture is relatively soft and can be damaged by scrubbing with abrasive cleansers and rough brushes. Do not attempt to clean smudges from a flat painted wall. Instead, paint over the area with matching touch-up paint. When cleaning smudges from enameled walls, wipe off the excess water immediately. Do not permit the drywall to become soaked with water. Use care when hanging pictures and other decorative items. The drywall is brittle and will break if hit with a hammer. Repair nail holes and minor cracks with a dab of caulking, spackle or putty, obtainable from any paint store. The walls are constructed in a conventional manner and are not designed for pocket doors to be added later. Where a pocket door is an original feature of your home, use care when hanging pictures because hangers may impede the movement of the door. Your interior walls are composed of gypsum, a natural material, which like wood and stone is not perfect. If your walls are painted with semi-gloss paint in medium to dark colored paint, it will highlight minor imperfections in the drywall and make them more obvious. You interior drywall has been completely inspected and approved to meet all building codes by local governing authorities. Shadows and seams that appear more obvious due to change in paint color will not be covered by your warranty.


PESTS (TERMITES) During construction of nearby neighborhoods, pests may attempt to invade your home. Typically, these are mice, ants, birds, bees and snakes. The wood in your home was inspected and meets all building code requirements. However, just as with any other pests, termites are always searching for wood to infest. The wood in your home is always subject to infestation by these pests. Therefore, many states have requirements that no home can be sold without a termite inspection. Keeping your home free of pests is a homeowner maintenance issue and is not covered by your New Home Warranty. Your Termite Inspection and Warranty is good for one year from your close of escrow date. If you think you are having issues with termites, please contact your Customer Service Representative for warranty information. PLUMBING It is important that you become familiar with the plumbing system and fixtures in your home. In the event of an emergency, this can prevent excess damage to your property. If a plumbing emergency occurs, you should first shut off the main supply valve. This will keep uncontrolled running water from damaging your home. Most of the plumbing fixtures in your home have shut-off valves nearby. Locate these valves and become familiar with how they work. Noisy Water Pipes: Due to the flow of water and pipe expansion, you may notice a sound of ticking or dripping coming from the water pipes within your walls. This happens when a pipe at room temperature fills with hot water, expands, and slowly contracts as the pipe cools. The sound may be more noticeable during cold weather. The sounds may also occur as the piping comes in contact with the wood framing in which it is housed. Sometimes the wood amplifies the noise. In addition, electric valves on dishwashers, sprinkler systems, or washing machines can cause thumping noises within the walls. These are not defects, but normal household noises that the builder cannot remedy. However, if you detect an extremely loud knocking sound, this may be caused by a failure of the Water Pressure Regulator. This must be addressed by the plumber listed on the Subcontractor or vendor list on the last page of this binder during the warranty period. Hard Water: Generally the water of Southern California is described as “hard water”. This means it contains minerals that can cause blemishes on plumbing fixtures as well as scale buildup in water heaters and aerator at your faucets. This scale and buildup, if allowed to accumulate on plumbing fixtures, water heaters, etc., will void the Limited Warranty. This condition is faced by all that live in this area. Soft water conditioners are available for rent or purchase from plumbing contractors and home centers. Plumbing Fixtures: Do not use excessive force when turning off your faucets as this can damage seals and washers resulting in a dripping faucet. Purchase the necessary items to repair dripping faucets at your local home and garden center. Remove and clean faucet aerators frequently. The aerator can become clogged with fine particles of sand and debris that restrict the flow of water, especially during the first few months of use. If cared for properly, the faucets in your home will maintain their attractive appearance and provide you with years of service. Many faucets are plated with chromium or other metal. Do not use abrasive


cleaners on these surfaces. Use warm soapy water or a commercial cleanser that is safe to use on these finishes. Do not use a wrench or other tool on the finishes of your faucets as this can cause nicks or scratches to the surface and allow corrosion to begin. Hard water may stain and corrode plumbing fixtures. Drying the fixtures with a soft cloth after each use will help to prevent corrosion and spotting. Polished Brass or Antique Bronze: These finishes require special attention. Wipe water from fixtures after each use to avoid spotting and build up. Use only a soft damp cloth to wipe clean. Do not use any cleanser, detergents, scrubbers, or abrasive cloths or you will void the manufacturer's warranty. TROUBLE SHOOTING HOMEOWNER PLUMBING PROBLEMS If you notice an odor from a leak in the natural gas line, have everyone go outside. Turn off the gas at the gas meter. Call the Gas Company to report the leakage. If a water main breaks or a major plumbing leak develops, turn off the main water valve. It is located near the entry sidewalk, outside the garage or in a ground level box near the street. If you notice a leak under a sink or toilet, turn off the water to the fixture by using the shutoff valves located under or behind the unit. Arrange for service. If a toilet becomes clogged, turn off the water to the fixture. Follow the procedures outlined in the MAINTENANCE section of this manual. If you notice a leak in the tub or shower, turn off the water at the fixture and arrange for service. However, if the leak stops when the shower is shut off, you may not have a plumbing leak, but rather a caulking or grout maintenance issue. Grout is the cementous porous compound between ceramic tiles that may be colored to match your ceramic tile. Because grout, like cement is porous, moisture can pass through the grout. Sealing grout minimizes this, but is only TEMPORARY and must be repeated on a regular basis. Caulking is the flexible, silicone or plastic like compound between the edge of the tub or shower pan and ceramic tile or marble. This product is subject to shrinkage over time. In addition, continuous exposure to water can allow separation to occur between the two different surfaces. If this is allowed to occur, water can begin to penetrate behind the ceramic tile, tub or shower. If this is the problem, remove all caulking between the ceramic tile and the tub or shower along with all mold and mildew. You may want to use a product to eliminate all remaining mold or mildew, such as household bleach and rinse thoroughly. After the area has been allowed to dry thoroughly for at least 24 hours, apply fresh caulking to the area. Caulking guns available at hardware stores, make the task much easier. Allow at least 24 hours for the new caulking to dry before exposing to water. THIS IS AN ON-GOING HOMEOWNER MAINTENANCE ISSUE. If there is a leak in the water heater, use the shutoff valve on top of the heater to turn off the water. Turn off the gas valve, the pilot light and drain the water heater. If you notice water spots (darkened areas) on your walls or ceilings, you may have a water leak. Determine the source of water if possible and take steps to prevent further damage. If the leak can be traced to one location (one toilet, sink or tub), turn off the water to that fixture. Contact your


plumbing subcontractor for service. If the leak cannot be isolated, turn off the main water service to the house. Call a plumber immediately and report a plumbing emergency to Customer Service. If the water temperature is not hot enough, adjust the temperature at the water heater by following the manufacturer’s instructions. If you have small children, do not set the temperature so high that the children might accidentally burn themselves. Remember that your tankless water heater temperature control may be in your kitchen pantry, or outside under the unit itself. ROOFING Due to processes and raw materials used in concrete roofing tile manufacturing, mild shade variations are a normal occurrence. A 12 to 24-month weathering period is necessary for the color to soften to a natural finish. The following are guidelines to help you keep your roof in good condition. 1. You should never walk on the roof, as it can break the seals in the shingles and crack roofing

tiles and masonry seals. In time, this will cause your roof to leak. If you need to gain access to your roof, consult a professional roofing contractor who can advise you on the necessary safety precautions. If you must walk on your roof, wear soft-soled, non-slip shoes. Be careful, tiles can be slippery and only step on the bottom third of the tile. Damages to the roof caused by the homeowner or anyone hired by the homeowner is not covered under this warranty agreement and is the homeowner’s responsibility and the builder will not make repairs.

2. Have antenna, drains or solar panels as allowed by your (If applicable-note not all new home communities have an HOA)’s CC&R’s installed by professionals. Make sure that any seals that are disturbed during these types of installations are repaired by them or you may have roof leaks.

3. Trim plants and trees so that they do not touch the roof. Make sure that swaying branches do not rub against the roof during high winds.

4. Clean debris from rain gutters and down spouts at least twice a year. The accumulation of this debris can block drains, rain gutters and run-off flashing, thus allowing water to stand and enter the house.

Efflorescence: Natural efflorescence (white deposits) may occur on roof tiles. This temporary occurrence is cosmetic and does not affect the integrity of the product. SINKS, TUBS AND SHOWERS A variety of materials are used in your sinks, tubs and showers. Following is a review of the various materials and instructions for their care. Stainless Steel: Use mild soapy water and a soft sponge to clean stainless steel items. Prevent spotting by always drying these items with a soft cloth after each use. Care and Maintenance: Here are some precautions that will prolong the life of your sinks and tubs:

Do not let food waste accumulate in the sink.


Never step in a bathtub with shoes on. Shoe soles carry hundreds of gritty particles that can scratch the enamel.

Do not use plumbing fixtures as receptacles for photographic or developing solutions. Developer stains are permanent.

Do not use plumbing fixtures as areas to accumulate paint cans, trash or tools. The best way to avoid staining your sinks and tubs is to care and use them only for the purposes for which they are intended. If stains do occur, they should be removed promptly. Pot Marks: Certain types of pots and pans will make black marks on your kitchen sink when rubbed across the surface. Items made of aluminum are usually the cause, along with new stainless steel pans. These are not chips or defects in the surface, but rather a mark that must be removed very carefully by you with non-abrasive cleanser. New sinks are especially susceptible to these marks. STUCCO / PLASTER The exterior walls of your home have received two applications of plaster with a final color coat of stucco. Plaster is a brittle cement product that is subject to expansion and contraction with temperature changes. Minor cracks will develop in the outer layer of stucco. This is normal and does not reduce the protective function of the stucco in any way. Small pieces of stucco may chip and fall off at the bottom of stucco walls along the metal strip referred to as the screed. This is normal. Heavy rains can splash dirt up around the bottom of the walls. This may permanently stain the stucco. This affect can be lessened by the installation of rain gutters, early installation of landscaping that minimizes mud during rain by means of ground cover, bark or pebbles or hardscape (concrete). Washing off the mud quickly with a hose will also help. Efflorescence: A white, powdery substance may accumulate on stucco surfaces from sprinklers and rain. This is called efflorescence. It is harmless but can detract from the appearance. Efflorescence can be removed by scrubbing with a stiff brush and a solution of water and vinegar. Consult your home center or hardware store for commercial products to remove efflorescence. The following suggestions will help you to preserve the handsome trim appearance of your stucco walls. Paint walls with any standard quality paint designed for use on stucco. These materials come with the desired color already mixed. Observe the accompanying instructions carefully. Never apply an oil base paint to your stucco surface, as it may have a tendency to peel and crack. Always check with your paint dealer on any new products to make sure that you have the right product. If you have a (If applicable-note not all new home communities have an HOA), check with them before beginning these types of repairs. In some instances, these exterior repairs are the association’s responsibility. Always check with your (If applicable-note not all new home communities have an HOA) when changing colors. TOILETS Your house has water conservation toilets. Your toilets flush with 1.6 gallons of water, as opposed to the 5-gallon flush type that were available in past years. These water saver toilets may take several flushes as opposed to the toilets in your previous home. This is not a defect. These toilets cannot be adjusted and we are required by code to install these fixtures. Refer to the manufacturers' and plumber’s instructions you received with this manual if you have any further questions.


If a toilet stops up, shut off the water supply valve behind the toilet and use a plunger to remove the blockage. Make sure there is water in the bowl and work the plunger back and forth. If the stoppage persists, call a plumber. Never use drain cleaners in toilets, as this can damage the fixture. Do not flush hair, grease, lint, diapers, feminine sanitary pads or tampons or rubbish down the toilet, as this can stop up the toilet and sewer lines. WARNING!! Use of cleaning or bleach-type tablets in toilet tanks is STRONGLY discouraged, because they will warp the flapper, causing it to become twisted and distorted, allowing the toilet to “run” continuously. These tablets will wear down over time and slip into the drain and clog the toilet, causing it to overflow and damage your home. Should it be discovered that these tablets have been used in the home, the warranty on the toilet will be voided and can possibly void the warranty on the plumbing in the home also. Any resulting damages caused by flooding will be the responsibility of the homeowner. WATER HEATERS Follow the manufacturer’s instructions for adjustments and maintenance of your water heater. The manufacturer’s limited warranty is passed on to you. The tankless water heater, also referred to as an on-demand water heater, offers homeowners the convenience of having hot water available whenever it is needed, without requiring a very heavy tank to hold water in storage and keep it hot. The compact size of these water heaters, along with their efficiency, are two primary reasons behind their popularity. An ongoing maintenance requirement is important to make sure your heat exchange elements are free from scale buildup, usually lime scale. What looks like a light coating of scale buildup can have serious impacts on the efficiency of the system. If left unchecked, such buildup can cause longer burner cycles, leading to a strained system and a shorter lifespan. We recommend having your tankless water heater serviced by a plumber once a year. WINDOWS The windows in your home are of an excellent quality; however, they may need minor adjustments. Windows may seem to stick because they are intended to fit tightly. If paint is causing the sticking, run a sharp knife along the painted edge. Windows should not operate too freely. Many things can cause the seal to fail on dual glazed (double paned) windows, such as opening windows with too much force, earthquakes, excessively high winds, slamming of doors within the home and allow fogging. Refer to your window manufacturer’s warranty regarding fogged windows after the Homeowner Orientation. Allow for normal shrinkage. Wax the slides with paste wax occasionally on wood windows. Allow them to wear somewhat into good operation. To operate a window, pull from the jamb to the open position. Do not pull on the lock mechanism to open the window. When closing a window, push the window closed from the locking side only. Do not pull the window closed from the jamb side. For both opening and closing, grasp the frame as low as possible. This will prevent the frame from separating from the glass.


Maintain the appearance and function of your wood windows and French doors by caulking and painting as necessary. Remember to maintain the top and bottom surfaces along with the front, back and both sides on a semi-annual basis. This will keep them sealed and prevent air and water from entering the interior of your home. If you live in an area of extreme weather conditions or near the ocean, you may need to do this more frequently. Keep the weep holes and the sills in the frames open and free of debris so that they can drain properly. Vacuum the sills in the frames often to prevent the buildup of dirt and lint. Do not flood the windows with excessive water that could back up into your home. Clean with warm water and non-abrasive cleaners. Apply paraffin or silicone to the locks and rollers to prevent corrosion. If a window is difficult to open, use a silicone lubricant on the track. The seal on dual glazed windows can be broken in several ways; including opening or closing the windows with force, objects hitting the window such as a child’s ball, earthquakes or high winds. For this reason, windows should be inspected carefully at the time of the New Home Orientation, and refer to your manufacturer’s warranty on the windows after that date. In addition, application of a window tinting film to dual glazed windows and sliding doors may cause a build up of heat between the panes of glass that can destroy the seals and permit water condensation to form between the panes. Although there are window-tinting films that warrant your windows against such failures you should check with the window manufacturer for their recommendations. NOTE: NONE OF THE FOREGOING INFORMATION IS INTENDED TO TAKE THE PLACE OF THE MANUFACTURERS’ WARRANTIES. PLEASE CONSULT THE INFORMATION PROVIDED BY THE MANUFACTURERS FOR THE CARE OF THEIR PRODUCTS.

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HOMEOWNER’S LIMITED WARRANTY

- WORKMANSHIP, SYSTEMS AND STRUCTURAL WARRANTY - ("Limited Warranty")

FROM: Somerset 12, LP a California Limited Partnership(“Developer/Seller”) TO: _________________________________________________ (“Buyer” or "You") COMMUNITY: Somerset 12 (“Project”) HOME ADDRESS: _________________________ ________________, California ("Home") PART I OF THIS LIMITED WARRANTY GOVERNS THE FIT AND FINISH OF COVERED COMPONENTS WITHIN THE HOME FOR ONE YEAR. PART II OF THIS LIMITED WARRANTY PERTAINS TO THE COMPLIANCE OF THE HOME WITH THE FUNCTIONALITY STANDARDS SET FORTH IN CALIFORNIA CIVIL CODE SECTIONS 896 AND 897. I. ONE YEAR FIT AND FINISH WARRANTY: THIS CONSTITUTES AN ONE YEAR EXPRESS LIMITED WARRANTY COVERING THE FIT AND FINISH OF CERTAIN BUILDING COMPONENTS AND IS INTENDED TO COMPLY WITH CALIFORNIA CIVIL CODE SECTION 900.

A. Covered Components: Except as otherwise set forth in California Civil Code Sections 896 and 897, this Limited Warranty covers the Fit and Finish of the following Home components: cabinets, mirrors, flooring, interior and exterior walls, countertops, paint finishes, trim, and items expressly set forth on Exhibit A attached hereto and incorporated herein (the “Covered Components”) (the "Fit & Finish Warranty").

B. Excluded Items: This Fit & Finish Warranty shall not apply to damage to the Covered Components caused by defects in other elements governed by California Civil Code Sections 895 - 945.5 (sometimes referred to herein as the "Code").

C. Term: The term of this Fit & Finish Warranty shall be for one (1) year commencing with the date of the Close of Escrow, meaning the date that record title of the Home is transferred from Somerset 12, LP ("“Developer/Seller”") to You as the Buyer (the “Warranty Period”).

D. Standards: The standards to be complied with, and by which the performance of the “Developer/Seller” under this Fit & Finish Warranty are to be judged, are those standards expressly set forth on Exhibit A; or if there is no

standard for a particular Covered Component therein, the standard shall be the quality of materials and workmanship generally recognized and accepted in local residential homebuilding trade practices as of the date of the installation of the Covered Component(s) (the “Standards”).

E. Scope of Fit & Finish Warranty: Items covered by this Fit & Finish Warranty are defects and deficiencies in

materials and workmanship of Covered Components that do not meet the generally accepted Standards for the Covered Components. Minor imperfections of finishes (natural or synthetic) which do not materially detract from the appearance of the finish, or whose existence remains a matter of subjective judgment only, are not covered by this Fit & Finish Warranty. See Exhibit A for a list of defects and deficiencies covered by this Fit & Finish Warranty, “Developer/Seller’s responsibilities related thereto, and express exclusions.

F. Non-Warrantable Conditions: The following are non-warrantable conditions expressly excluded from this Fit &

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Finish Warranty: 1. Discoloration, non-uniformity of, or appearance of interior and exterior wood, brick or tile. 2. Variation in color or appearance of tile, marble or granite.

Disclaimer - Marble/Granite: Quarried marble and granite are natural materials produced from rock and are not man-made products. As such these materials have conditions that cannot be controlled, such as color and veining. The color or shade, and veining, of marble/granite can vary significantly in its natural state and therefore it may be difficult to quarry a large enough batch to lay a field of tile or countertop of slab that is completely uniform. For the same reason, it may be difficult to obtain marble/granite that exactly matches the color and characteristics of any sample shown to you. Marble will absorb oil or other liquid, which is allowed to penetrate, resulting in permanent staining. Sealing these surfaces is recommended. Polished surfaces may scratch with normal wear, use, and/or foot traffic. Use only distilled water and pH-neutral cleaners when cleaning natural or synthetic stone. Waxes or liquid polishes should not be used on marble floors. Do not use glass cleaners or ammonia; abrasive cleaners; vinegar; muriatic, sulfuric, or phosphoric acids. Due to the natural characteristics of marble, the cut tiles may not be exactly equal in size and thickness. To minimize some of these variations, the marble tiles will be set with grout joints of 1/8" to 1/4", on a 1 1/2" to 2" mortar set, or thin set glue. It will be impossible, however, to obtain a "glass-like" smooth surface which would resemble a slab. Although care is taken to provide the best finish possible, neither “Developer/Seller” nor its subcontractors can guarantee that there will be no variations within a marble installation, or from the marble sample shown prior to construction. Marble is a relatively soft stone subject to abrasion and scratching. Minor abrasions will be present in the product and do not constitute a defect. Major chips or scratches should be noted in the Buyer's Inspection List (as defined in Paragraph I.G below).

3. Variations or changes in coloration of flooring.

Disclaimer - Wood (Cabinet/Floor) Stain: Due to normal variations in the density and graining of wood, stain applied to different pieces of the same type of wood may result in a somewhat different appearance. While this accounts for much of the warmth and beauty of natural wood cabinetry and/or flooring, “Developer/Seller” wishes to make clear that an exact color and grain matching in the cabinetry and/or flooring is neither implied nor guaranteed. Hardwood floors need to be properly maintained and cleaned. Excess or standing water will cause damage to hardwood floors. Disclaimer - White Stained Wood Floors: Since the grain and pores are filled up with pigment, the finish cannot get a good grip on the wood; adhesion is impaired, and under heavy use, the finish is subject to chipping off. As humidity changes, flooring may swell and shrink. Cracks may open up between boards and flooring may buckle due to differential in moisture content of materials. These are not noticed on ordinary floors, but on white floors dirt accumulates in cracks, appearing as thin black lines. White stain is extremely difficult to apply evenly. Unevenness doesn't show until finish is applied, and then white floors are almost impossible to touch up without making it worse. Wood can contain microorganisms which work their way to the surface. When this takes place, a reaction occurs with the water-based finish (black dots show on the surface of your floor). White stained floors are too light to hide this discoloration.

4. Spots on carpeting not noted on the Inspection List, or minor fading due to variety of exposure to light and slight

dye lot variance. 5. Surface defects in linoleum and carpet, unless noted on the Inspection List.

Disclaimer - Transition of Flooring: This disclosure is to provide you with information regarding transitions between different types of floor materials which may be provided or selected in your Home. Hard surface materials such as vinyl, hardwood, tile and marble vary in thickness. Though all possible measures are taken to minimize the transition between two adjacent dissimilar materials, a perfectly level transition is not always achievable. In case of a slight elevation change between two hard surface floor materials a wood transition strip

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may be used. If tile or marble is selected for any area in which there are steps down to a carpeted area, the steps will be carpeted, and the carpet will extend approximately 12 - 16" over the top of the last step. Due to the hard and yet brittle nature of tile and marble, it must be supported with a thick layer of mortar in order to prevent it from cracking or chipping. If placed on the edge of a step there is a possibility that the tile or marble may crack.

Disclaimer - Carpet Seam: Carpet seams may be visible and are not covered by this Fit & Finish Warranty if within the Standards.

6. Visible surface defects not noted on the Inspection List are deemed to have occurred after transfer of title and are

not covered by this Fit & Finish Warranty; examples are chipped, scratched, cracked or broken windows, mirrors or shower doors; cracked, chipped, scratched ceramic tile, including grout joints at floors, countertops, bath tub and shower enclosures; chipped or scratched appliances, bathtubs or washbowls; scratched, gouged or scuffed flooring; stained or dirty carpeting; stained, scratched, gouged or dented walls, ceilings, doors or trim.

7. Mirror defects, except as noted on the Inspection List. 8. Minor cracks and/or nail pops due to normal shrinkage of lumber and/or normal settlement.

Disclaimer - Lumber, Millwork and Drywall: Material defects and deficiencies in wood components are covered by this Fit & Finish Warranty. Minor shrinkage and expansion of wood components or movement is to be expected and does not constitute a defect in material or workmanship. Some shrinkage of wood in the joists, studding, framing and rafters in the Home is inevitable, and consequently some moldings or trim may shift from their original position, joints in the woodwork may open, doors may warp, and cracks may appear in drywall. Wood will shrink as it dries and as it loses moisture and swells as it absorbs moisture. This characteristic of wood may cause joints in millwork to develop separations, gaps or minor cracks in sheetrock as a result of seasonal changes.

9. Effects induced by expansion and contraction of soil. 10. Premature deterioration in painted or stained surfaces due to causes other than the paint or stain or its application

(e.g. allowing lawn sprinklers to hit painted or stained areas, or not keeping painted surfaces clean, or failure to maintain adequate ventilation).

Disclaimer - Paint - Wood Siding: The paint used inside and outside your Home is of a type and quality appropriate to its use, and its application is warranted to be consistent with accepted Standards. This Fit & Finish Warranty covers blistering, peeling or flaking during the Warranty Period. It also covers serious smudges, stains or other soiling, provided they are noted on the Inspection List. If touch-up painting is noted on the Inspection List and is required, “Developer/Seller” cannot warrant a perfect match between touch-up paint and existing paint. Paint will gradually change color with time, as no paint is completely color stable when exposed to light, air, and varying temperature and humidity. “Developer/Seller” does not warrant against such color change. Wood siding is expected to change color with time. Regular care of painted surfaces and avoidance of damage from lawn sprinklers, etc., will prolong the life of painted surfaces.

11. Any Excluded Item under Paragraph III of this Limited Warranty.

G. Inspection: By your execution of this Limited Warranty, you acknowledge and agree that you have inspected or will inspect the Home prior to the Close of Escrow and are or will be thoroughly familiar with its condition. You further acknowledge that you have completed or will complete, prior to the Close of Escrow, with a Customer Service Representative of “Developer/Seller”, a list (the "Inspection List") of all visible surface defects which were present at the time of that inspection and such other defects as were apparent at inspection. “Developer/Seller” will correct items listed on the Inspection List as noticed deficiencies ("Walk-Through Items") if they are readily visible, if they exceed what is generally acceptable under industry standards or normal production tolerances (i.e., the Standards), and if they are noted and reported to “Developer/Seller” on the Inspection List during the walk-through inspection. “Developer/Seller” will make reasonable attempts to correct Walk-Through Items within thirty (30) days after the Inspection List is completed with our Customer Service Representative.

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However, if any Walk-Through Item cannot be remedied in that time frame because of situations outside “Developer/Seller’s reasonable control (such as unavailable parts, weather, access), “Developer/Seller” will complete the remedy as soon as it is reasonably able to do so.

H. “Developer/Seller’s Obligation to Repair or Replace: In addition to Walk-Through Items, during the one year Warranty Term, “Developer/Seller” will repair or replace, at its option, and at no charge, any Covered Component of the Home found to be defective under the terms and definitions of this Fit & Finish Warranty (“Corrective Work”) as more particularly set forth on Exhibit A. “Developer/Seller” shall make said Corrective Work as soon as practicable and without any unreasonable delay. All Corrective Work will be made at no charge to Buyer.

I. Claims/Notice: All claims for corrections of Covered Components must be made by written notice addressed and

delivered via certified mail, overnight mail (with a receipt) or personal delivery to “Developer/Seller” at the address set forth below. No claim under this Fit & Finish Warranty shall be valid if not made within the one-year Warranty Period. In order for a claim regarding a Covered Component to be effective under this Limited Warranty, Buyer must give “Developer/Seller” written notice of any defect in the Covered Component on or before the expiration of thirty (30) days from the date of discovery of the defect, specifying the nature of the defect. The thirty (30) day period for providing “Developer/Seller” with notice of a defect shall commence upon the date the defect was first manifested as being reasonably obvious or evident to the Buyer. Failure of Buyer to notify the “Developer/Seller” of a defect within the thirty (30) day claim period shall void this Limited Warranty for that particular defect (only), provided, however, that if this particular provision is found to be unenforceable by a court or arbitrator having jurisdiction over the matter, then the failure to notify “Developer/Seller” of the defect within said thirty (30) days shall constitute an "Affirmative Defense" as defined in California Civil Code §945.5, and the failure of the Buyer to notify the “Developer/Seller” within thirty (30) days shall be deemed to be a failure to give timely notice to the “Developer/Seller” after discovery of a violation.

J. Access: Buyer must allow “Developer/Seller” reasonable access to the Home to inspect and to remedy the defect or deficiency. The failure or the refusal of Buyer to allow “Developer/Seller” reasonable access to inspect or complete Corrective Work will entitle “Developer/Seller” to declare this Fit & Finish Warranty void and of no further force or effect with respect to that defect. Buyer must be present at time of completion of Corrective Work to inspect and accept warranty repairs. The failure to do so will result in an assumed acceptance, and Buyer relinquishes the right to request additional warranty work on that defect. II. FUNCTIONALITY STANDARDS:

A. Compliance with the Code: The California Legislature has enacted Title 7, Part 2 of Division 2 of the Civil Code [Sections 890 through 945.5], commonly referred to as SB 800 (“the Code”), which provides certain standards, requirements and procedures for claims of construction defects in new homes first sold after January 1, 2003. Buyer hereby acknowledges that it has been notified by Developer that Developer has elected to adopt the standards and procedures set forth in the Code. California Civil Code Sections 896 and 897 provide certain standards regarding the functionality of the home (“Functionality Standards”) and lengths of time for these standards during which a buyer may pursue repair/redress under the Code (California Civil Code Sections 896, 897, and 941). Buyer further acknowledges that it has been notified by Developer that it has also elected to adopt the Pre-Litigation Procedures set forth in Chapter 4 of the Code. In the event of a claim by Buyer that falls within the parameters of the Code (i.e., that the components of the Home do not meet and comply with the Functionality Standards), Buyer acknowledges and agrees that Chapter 4 of the Code sets forth the process for maintaining a valid claim (California Civil Code Sections 910, et seq.).

B. Claim Notification: Pursuant to California Civil Code Section 912(e), “Developer/Seller” has been designated to

accept claims and act on the builder’s behalf in connection with a claim under the Code. If Buyer makes a claim for violation of the Functionality Standards pursuant to the Code, the Notice of Claim shall be served upon “Developer/Seller” at the address set forth below. In the event that “Developer/Seller” can no longer be contacted at the address set forth above, and has not provided an alternative address for notices, Buyer shall contact the California Secretary of State to locate “Developer/Seller’s agent for service of process. The Secretary of State can be contacted at: 1500 11th Street, Sacramento, California 95814, phone number 916-657-5448 or at www.ss.ca.gov.

C. No Enhanced Protection Agreement: Buyer acknowledges that Developer has not elected to provide an Enhanced

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Protection Agreement pursuant to California Civil Code Sections 901-906, and that nothing in this Limited Warranty or the building standards shall be deemed to constitute the offering of an Enhanced Protection Agreement to Buyer.

D. Manufactured Products Warranties Limited to Manufacturers: This Limited Warranty does not apply to any

actions seeking recovery solely for defects in an appliance or other Manufactured Product (as that term is defined in California Civil Code Section 896(g)(3)(C)) attached to or installed in the Home, but does apply to (i) installation of Manufactured Products if done in such a way so as to interfere with the utility or useful life of the product (as defined in California Civil Code Section 896(g)(3)(B)), and (ii) damage to a Manufactured Product if damaged as a result of a violation of the Functionality Standards. “Developer/Seller” and Developer make no warranties, including, without limitation, warranties as to merchantability or fitness, either express or implied, with respect to appliances or other Manufactured Products, either attached to or installed in the Home, and “Developer/Seller” and Developer are not responsible for any promise or warranty made by the manufacturers of such products. Developer and/or “Developer/Seller” shall make available to Buyer all written warranties of Manufactured Products installed in the Home. Buyer agrees to look solely to the manufacturers and not Developer or “Developer/Seller” with respect to warranties on such Manufactured Products which include, but are not limited to, the following, as applicable: furnace; air-conditioner; exhaust fan; thermostat; smoke detector; door chime; electric meter; water meter; gas meter; garbage disposal; water heater; dishwasher; range; oven; oven hood; washer; dryer; refrigerator; freezer; microwave oven and other similar items. If You find defects in any Manufactured Products, please refer to the manufacturer's warranty booklets that accompanied the installation of the Manufactured Product and follow the procedures in the warranty that came with the item and/or deal directly with the manufacturer. If You would like assistance in contacting a manufacturer, our Customer Service Representative will be glad to help. If Developer and/or “Developer/Seller” have any rights under any of those warranties, and if those rights can be assigned, Developer and/or “Developer/Seller” hereby assign whatever rights it may have thereunder to Buyer without the need to execute any additional documents. III. EXCLUDED ITEMS: This Limited Warranty does not cover the items listed in this Paragraph III (the “Excluded Items”) (in addition to the non-warrantable conditions listed in Paragraph I.F above). These exclusions are generally problems caused by factors out of Developer's and/or “Developer/Seller’s control or are relatively minor and common in most homes, including the following:

A. Major Catastrophes/Acts: This Limited Warranty does not cover damages to your Home due to casualties normally covered by standard Homeowner's insurance, or natural catastrophes such as fire, lightning, explosions, riot and civil commotion, smoke, hail, aircraft, falling objects, vehicles, earthquakes, floods, landslides or mud slides, volcanic eruptions, earthquakes, storms, high winds. In addition, this Limited Warranty does not cover acts or work by You or others beyond Developer's and/or “Developer/Seller’s control, or damage from pest or insect infestation.

B. Non-”Developer/Seller’s Repairs or Alterations: This Limited Warranty does not cover any work performed or

materials provided by anybody except “Developer/Seller” or our authorized agents doing work we have requested them to do, unless the work by others has been authorized, in writing in advance, by “Developer/Seller’s Customer Service Department. “Developer/Seller” is not responsible for repairing any part of the Home, structural or otherwise, which You, your employees or agents, have modified or added to in any way, including attempted repairs. If you choose to have another party perform any Corrective Work that would otherwise be covered under this Limited Warranty without prior written authorization, “Developer/Seller” and Developer are fully released from any further obligation in connection with the work or the defect that gave rise to the work. “Developer/Seller” and Developer are not responsible for and will not repair damage caused by You or your agents as you move into or occupy your Home, including without limitation, changes in the grading of the ground; changes, additions or alterations made to the Home; any defect in workmanship or materials supplied by anyone other than the “Developer/Seller”, its agents or subcontractors; improper maintenance by the homeowner; negligence of the homeowner; or improper use that results in rot, dry rot moisture, rust, mildew or any other damage.

C. Normal Maintenance/Ordinary Wear and Tear. This Limited Warranty does not cover repairs due to ordinary wear and tear or damage caused by failure to properly maintain your Home. Under the Code, a homeowner is obligated to follow all reasonable maintenance obligations and schedules communicated in writing to the homeowner by the builder and product manufacturers, as well as commonly accepted maintenance practices. The failure of a homeowner to follow these obligations, schedules, and practices may subject the homeowner to the affirmative defenses contained in California Civil Code Section 944.

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BUYER HEREBY ACKNOWLEDGES RECEIPT OF THE SOMERSET 12 HOMEOWNER’S

MAINTENANCE PROCEDURES AND GUIDELINES PREPARED BY “DEVELOPER/SELLER” ON DEVELOPER'S BEHALF.

Initials: Buyer ____ ____ “Developer/Seller”: _____

If “Developer/Seller” agrees to perform any normal maintenance tasks (for instance, because You requested it during the pre-occupancy walk-through inspection), this does not imply that “Developer/Seller” will perform the same or similar tasks again.

D. Abusive Use. This Limited Warranty does not cover the repair of any damage caused either by abuse of your Home,

or by the use of your Home in a manner not normally intended for homes like it in the Project.

IV. AFFIRMATIVE DEFENSES: The affirmative defenses set forth in California Civil Code Section 945.5 are incorporated by reference herein, and said defenses shall be available to “Developer/Seller” and/or Developer with respect to any claim of a breach of this Limited Warranty, or other statutory or common law duties to Buyer, made under either or both of the Fit & Finish Warranty and the Functionality Standards. Under no circumstances will “Developer/Seller” or Developer have any liability for any alleged defect where a claim was not delivered to “Developer/Seller” in writing prior to the expiration of the one (1) year Warranty Period for the Fit and Finish Warranty or prior to the expiration of the applicable warranty period provided under the Code for any alleged defect under the Functionality Standards. These affirmative defenses are in addition to any other defenses available in law or equity. V. DISPUTE RESOLUTION: It is agreed that any claim or dispute relating in any way to this Limited Warranty, whether under the Code, or contractual, statutory or common law, shall be determined by the following dispute resolution provisions:

A. Fit & Finish Warranty Items: Any claim or dispute regarding the Covered Components of the one (1) year Fit & Finish Warranty items shall be resolved as follows: 1. Prior to commencement of any proceeding or arbitration, the dispute shall be submitted to mediation by the Judicial Arbitration Mediation Services ("JAMS") pursuant to mediation rules and procedures of JAMS. The costs and fees of mediation shall be split between the parties. Each party shall bear their own attorney's fees and costs. 2. If such mediation does not resolve the dispute within ten (10) days of the matter being submitted to mediation, then the matter shall be resolved by binding arbitration as set forth in Paragraph C below.

B. Functionality Standards - Non-Adversarial Procedures: As provided in Paragraph II.A. above, Developer has elected to adopt the standards and procedures set forth in the Code and has notified Buyer of its intent to follow the Prelitigation Procedures in the Code commencing at Section 910, et seq. In the event Buyer makes a Claim within the purview of the Code, the Prelitigation Procedures within the Code shall control the claim process. In the event that the Prelitigation Procedures do not result in resolution of Buyer’s Claim, and Buyer pursues a further action, then such claim or dispute shall be resolved by binding Arbitration as set forth in Paragraph C below. Buyer and Seller shall be limited to seeking redress within the specific terms of said Arbitration provisions.

C. Arbitration of Disputes: ANY AND ALL CLAIMS, DISPUTES AND CONTROVERSIES BY OR BETWEEN BUYER, DEVELOPER, “DEVELOPER/SELLER”, AND/OR PROJECT DESIGN PROFESSIONALS, SUB”DEVELOPER/SELLER”S AND SUPPLIERS, OR ANY COMBINATION OF THE FOREGOING, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY ANY/OR ANY CONSTRUCTION DEFECT CLAIMS WITHIN THE PURVIEW OF THE CODE OR OTHERWISE PERMISSABLE UNDER CALIFORNIA LAW (STATUTORY OR JUDICIAL), AND NOT RESOLVED BY THE PRE-LITIGATION PROCEDURES OF THE LIMITED WARRANTY AND CODE, AS APPLICABLE, SHALL BE SETTLED BY BINDING ARBITRATION AS PROVIDED IN THIS PARAGRAGPH C. AGREEING TO ARBITRATION MEANS YOU ARE WAVING YOUR RIGHT TO A JURY TRIAL, CLASS ACTION OR CONSOLIDATION. NO ARBITRATION PROCEEDING SHALL INVOLVE MORE THAN ONE SINGLE-FAMILY DETACHED DWELLING.

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THE ARBITRATION SHALL BE CONDUCTED BY THE JUDICIAL ARBITRATION MEDIATION SERVICES ("JAMS") PURSUANT TO THE COMMERCIAL ARBITRATION RULES OF JAMS THEN IN EFFECT, UNLESS THE PARTIES UNANIMOUSLY AGREE TO AN ALTERNATIVE ARBITRATION SERVICE WITH SUBSTANTIVELY SIMILAR PROCEDURES. THE ARBITRATION SERVICE AND/OR ARBITRATOR CONDUCTING THE ARBITRATION MUST SATISFY THE DISCLOSURE REQUIREMENTS MANDATED UNDER THE CALIFORNIA ARBITRATION ACT. THE ARBITRATOR SHALL RENDER AN AWARD IN ACCORDANCE WITH APPLICABLE CALIFORNIA LAW. THE PARTIES EXPRESSLY AGREE THAT THE LIMITED WARRANTY AND THIS ARBITRATION AGREEMENT INVOLVE AND CONCERN INTERSTATE COMMERCE AND ARE GOVERNED BY THE PROVISIONS OF THE FEDERAL ARBITRATION ACT (9 U.S.C. §1, ET SEQ.) (“FAA”) NOW IN EFFECT AND AS THE SAME MAY FROM TIME TO TIME BE AMENDED, TO THE EXCLUSION OF ANY STATE LAW (STATUTORY OR JUDICIAL). ARBITRATION SHALL NOT BE STAYED OR DENIED ENFORCEMENT PURSUANT TO CALIFORNIA CODE OF CIVIL PROCEDURE §1281.2(C). THIS ARBITRATION AGREEMENT IS A SELF-EXECUTING ARBITRATION AGREEMENT. ANY DISPUTES CONCERNING THE INTERPRETATION OR THE ENFORCEABILITY OF THIS ARBITRATION AGREEMENT, INCLUDING WITHOUT LIMITATION, ITS REVOCABILITY OR VOIDABILITY FOR ANY CAUSE, THE SCOPE OF ARBITRABLE ISSUES, AND ANY DEFENSE BASED UPON WAIVER, ESTOPPEL OR LACHES, SHALL BE DECIDED BY THE ARBITRATOR. ALL ADMINISTRATIVE FEES OF THE ARBITRATION SERVICE AND FEES OF THE ARBITRATOR SHALL BE ALLOCATED TO THE PARTIES TO THE ARBITRATION AS PROVIDED IN THE RULES OF THE ARBITRATION SERVICE, SUBJECT TO THE DISCRETION OF THE ARBITRATOR TO REALLOCATE SUCH FEES IN THE INTERESTS OF JUSTICE. EACH PARTY SHALL BEAR THEIR OWN ATTORNEYS’ FEES AND COSTS. THE ARBITRATOR SHALL NOT HAVE THE POWER TO COMMIT ERRORS OF LAW OR LEGAL REASONING. CALIFORNIA PROCEDURAL AND SUBSTANTIVE LAWS AND THE CALIFORNIA ARBITRATION ACT RELATING TO THE PROCESS OF MODIFYING, CONFIRMING, OR VACATING AN ARBITRATION AWARD SHALL BE THE GOVERNING LAW WITH RESPECT TO THE FINALITY OF ANY RESULTING ARBITRATION AWARD. ANY AWARD PURSUANT TO THIS ARBITRATION AGREEMENT SHALL BE SUBJECT TO JUDICIAL VACATUR IF THE AWARD MANIFESTS LEGAL ERRORS. THE ARBITRATOR SHALL PREPARE IN WRITING AND PROVIDE TO THE PARTIES AN AWARD INCLUDING FACTUAL FINDINGS AND THE REASONS ON WHICH ITS DECISION IS BASED. A PARTY MAY APPLY TO SUCH COURT FOR AN ORDER CONFIRMING, MODIFYING OR VACATING THE AWARD, AND UPON THE COURT’S REVIEW OF (A) WHETHER THE FINDINGS OF FACT RENDERED BY THE ARBITRATOR ARE SUPPORTED BY SUBSTANTIAL EVIDENCE, AND (B) WHETHER, AS A MATTER OF LAW BASED ON SUCH FINDINGS OF FACT, A JUDGMENT SHALL BE ENTERED IN FAVOR OF EITHER PARTY CONSISTENT WITH SUCH REVIEW. EACH PARTY SHALL HAVE THE RIGHT, IN ADVANCE OF ANY ARBITRATION PROCEEDING, TO INSPECT (OR REINSPECT IF THE HOME WAS PREVIOUSLY INSPECTED IN CONNECTION WITH THE PRELITIGATION PROCEDURES) ANY HOME WHICH IS THE SUBJECT OF THE ARBITRATION PROCEEDING. IF ANY PROVISION OF THIS ARBITRATION AGREEMENT SHALL BE DETERMINED BY THE ARBITRATOR OR BY ANY COURT TO BE UNENFORCEABLE OR TO HAVE BEEN WAIVED, THE REMAINING PROVISIONS SHALL BE DEEMED TO BE SEVERABLE THEREFROM AND ENFORCEABLE ACCORDING TO THEIR TERMS. NOTICE: BY INITIALING IN THE SPACE BELOW YOU ARE AGREEING TO HAVE ANY DISPUTE ARISING OUT OF THE MATTERS INCLUDED IN THE “ARBITRATION OF DISPUTES” PROVISION ABOVE DECIDED BY NEUTRAL ARBITRATION AS PROVIDED ABOVE, AND YOU ARE GIVING UP ANY RIGHTS YOU MIGHT POSSESS TO HAVE THE DISPUTE LITIGATED IN A COURT OR JURY TRIAL. BY INITIALLING IN THE SPACE BELOW, YOU ARE GIVING UP YOUR JUDICIAL RIGHTS TO DISCOVERY AND APPEAL (EXCEPT AS EXPRESSLY PROVIDED ABOVE) AND YOUR CONSTITUTIONAL RIGHT TO JURY TRIAL. IF YOU REFUSE TO SUBMIT TO ARBITRATION AFTER AGREEING TO THIS PROVISION, YOU MAY BE COMPELLED TO ARBITRATE UNDER THE AUTHORITY OF THE

Page 8 of 16

FAA AND CALIFORNIA CODE OF CIVIL PROCEDURE, AS APPLICABLE. YOUR AGREEMENT TO THIS ARBITRATION PROVISION IS VOLUNTARY.

WE HAVE READ AND UNDERSTAND THE FOREGOING AND AGREE TO SUBMIT DISPUTES ARISING OUT OF THE MATTERS INCLUDED IN THE "ARBITRATION OF DISPUTES" PROVISION TO NEUTRAL BINDING ARBITRATION PURSUANT TO THE FEDERAL ARBITRATION ACT AND CALIFORNIA ARBITRATION ACT, AS APPLICABLE. BY PLACING THEIR INITIALS HERE, THE PARTIES AGREE TO ARBITRATION.


VI. GENERAL TERMS:

A. Disclaimer of all other Warranties: Except as specifically set forth in this Limited Warranty, “Developer/Seller” is not making or offering any warranties, express or implied, with respect to the Home or the Project, including, without limitation, any warranties of merchantability, habitability, quality of construction or fitness for a particular purpose.

NO PERSON ACTING FOR “DEVELOPER/SELLER” IS AUTHORIZED TO MAKE, AND BUYER HEREBY WAIVES, EXCEPT AS PROVIDED HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED (EXCEPT FOR THOSE ARISING OUT OF APPLICABLE STATUTES), IN ANY WAY RELATING TO THE CONSTRUCTION OF THE IMPROVEMENTS BY “DEVELOPER/SELLER” AND/OR THE SALE OF THE PROPERTY BY DEVELOPER TO BUYER.


B. Waiver of Consequential Damages. This Limited Warranty does not cover Consequential or Incidental Damages.

IN THE EVENT OF ANY DISPUTES IN WHICH IT IS DETERMINED THAT “DEVELOPER/SELLER” AND/OR DEVELOPER HAS BREACHED THIS LIMITED WARRANTY, AND/OR ITS CONTRACTUAL, STATUTORY, OR

COMMON LAW DUTIES TO BUYER, BUYER ACKNOWLEDGES AND AGREES, THAT “DEVELOPER/SELLER” AND DEVELOPER, AS APPLICABLE, SHALL BE LIABLE ONLY FOR THE DAMAGES RECOVERABLE UNDER

CALIFORNIA CIVIL CODE SECTIONS 943 AND 944. UNDER NO CIRCUMSTANCES SHALL “DEVELOPER/SELLER” AND/OR DEVELOPER BE LIABLE FOR ANY OTHER DAMAGES, WHETHER SPECIAL, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES, OR DAMAGES FOR EMOTIONAL DISTRESS.


C. Governing Law: This Limited Warranty shall be governed by, and construed and enforced in accordance with, the

laws of the State of California, provided however, that the provisions regarding neutral binding arbitration shall be governed by the Federal Arbitration Act.

D. Invalidity of Any Provision: Should any provision or portion hereof be declared invalid or in conflict with any law

of the jurisdiction where this Project is situated, the validity of all other provisions and portions hereof shall remain unaffected and in full force and effect.

E. Successors-in-Interest: This Limited Warranty and the provisions, standards, rights, and obligations set forth in the Code are binding upon all original purchasers and their successors-in-interest.

“Developer/Seller”:

Page 9 of 16

Somerset 12, LP a California limited partnership By: Michael Anthony. Ferrero Its: CEO Date: _________________________________

Address for Notice: 5732 Engineer Drive Suite 102 Huntington Beach, CA. 92649 Attn: Michael Anthony. Ferrero Telephone: (__) ___________________ Email:_______________@_____________com

ACKNOWLEDGMENT OF BUYER: The undersigned on this _____ day of ________________________, 20___ acknowledge(s) receipt of the above LIMITED WARRANTY given by Somerset 12, LP a California Limited Partnership (““Developer/Seller””) to your Home at _______________________________:

Home address: __________________________________, ______________, CA 9____ The undersigned understand(s) and agree(s) that the undertakings of “Developer/Seller”, contained within this Limited Warranty constitute all of the undertakings of and obligations upon “Developer/Seller” with respect to possible defects in the original material and workmanship in connection with its construction of the aforementioned Home.

Buyer: __________________________________________ Print Name: _________________________________ ___________________________________________ Print Name: _________________________________

Page 10 of 16

CONSTRUCTION PERFORMANCE GUIDELINES

EXHIBIT “A”

1. Limitations This Warranty and our Homeowner Manual distributed about this Limited Warranty together constitute the entire agreement between us concerning the subject matter of defects and warranties. To the fullest extent permitted by law, and subject to the provisions of the Song-Beverly Consumer Warranty Act (Sections 1790, et seq of the California Civil Code), and the Moss/Magnuson Act (15 USC 2301 et seq) and regulations promulgated there under, we disclaim all other warranties, express, implied or otherwise. This Limited Warranty gives you specific legal rights, and you may also have other rights. This Warranty does not cover any appliance, piece of equipment or other item which is a “consumer product” for purposes of the Magnuson-Moss Warranty Act (15 USC. Sec 2301-2312), and as the builder, we expressly disclaim any implied warranties with respect thereto. However, some of these products have written warranties by the manufacturer, which are available for inspection in a binder at the Sales Office. We assign and pass on to you any manufacturers’ warranties on consumer products. These warranties are the responsibility of the manufacturer, not the builder. Some items (such as the landscaping) are warranted from the date of installation, rather than the close of escrow or occupancy. Warranty Service Requests Procedure: Our Procedures regarding warranty work are set forth more fully in the Homeowner’s Manual and are also available in the Sales Office. For Warranty service, you must notify our Customer Care Department in writing at our main office at the address shown below. For emergency service, you may telephone the number below.

Somerset 12, LP “Developer/Seller” Attention: Customer Care Department

[email protected]

(562) 340-6446

SOMERSET 12, LP, a California Limited Partnership “DEVELOPER/SELLER” HOMEOWNER ________________________________ By: Michael Anthony. Ferrero by: _______________________________ Its: CEO by: _______________________________ __________________________________ New Home Address: __________________________________ Except as provided by this Warranty below, your home is being sold to you “AS IS”. Any defect

Page 11 of 16

in the home, except as expressly covered in this Warranty, is your responsibility as the homeowner and not ours as the builder, and you assume and agree to pay for all costs and expenses for service or repairs not covered by this Warranty. The structural materials in your new home are products of nature. As a result of normal settlement, aging, and weather conditions, many building materials are subject to surface variations and conditions such as cracking or discoloration. Since such developments are usual and normal in a new home, they do not constitute defects and are not covered by your New Home Limited Warranty. Your home is built to normal and accepted building industry standards for production homes. Your New Home Limited Warranty does not cover any deviations that are considered normal and usual for home construction and are within customary building industry standards. Further, it is ultimately your responsibility to care for and maintain your home. Your New Home Limited Warranty does not cover items requiring repair as a result of neglect or lack of required maintenance. The term structural component does not include any appliances, equipment or other consumer goods that may be attached to the structural component, such as a smoke alarm installed in a bearing wall or the water heater attached to the hot water pipes. These consumer items are not a part of the structural component for the purposes of the Warranty but are generally warranted by their respective manufacturers. You should look directly to the manufacturers for service regarding these items

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

CONSUMER ITEMS To better understand the above, we have prepared the following non - exclusive list. We consider these to be “consumer items” and not a part of the structural components of your home, and therefore, not covered by the New Home Limited Warranty. Note: Not all homes will be sold with all of the listed consumer items. Some homes may be sold with more.

Air Conditioning System Appliances Barbecue Grill Burglar Alarm Chimes Central Vacuum Dishwasher Electric Meter Electronic Air Cleaner Exhaust Fan Freezer

Furnace Garage Door Opener Garbage Disposal Gas Meter Heating System Humidifier Ice Maker Intercom Oven and Hood Range Refrigerator

Smoke Detector Sump Pump Thermostat Trash Compactor Washer/Dryer Water Heater Water Meter Water Pump Water Softener Whirlpool Bath

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

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VISIBLE DEFECTS THAT MUST BE LISTED ON NEW HOME ORIENTATION REPORT

The following defects will be corrected under your Warranty ONLY if noted on the New Home Orientation Report:

Chipped, cracked, dented, or scratched sinks, tubs, shower pans, or bath enclosures Torn, gouged, scratched, stained, loose, chipped or cracked floor tiles, vinyl, wood or imitation wood,

carpeting or other floor coverings Chipped, cracked, or scratched cabinets, laminates, ceramic tile, marble, cultured marble, travertine,

granite, onyx, bricks, stone or other veneers. Scratched, cracked, or broken glass, windows, mirrors or light fixtures Scratched or dented appliances Missing shelves or accessories in appliances, cabinets or medicine chests Missing or damaged windows, doors, screens or hardware Gouged or cracked doors, drywall, baseboards, mantels or handrails Chipped, cracked, scratched or gouged paint or drywall Broken, cracked or missing luminous ceiling panels Broken, cracked or missing roof tiles Broken or cracked concrete in driveway, walkways or sidewalk

MINOR REPAIRS COVERED DURING THE FIRST 30 DAYS

During the first 30 days of the Warranty Period only, we will make minor repairs such as sticking doors, cabinet drawer adjustment, countertop, tub and shower ceramic tile caulking, floor squeaks, drywall repairs and leaking faucets. After 30 days, these items are considered to be homeowner maintenance, and are no longer covered under this Warranty.

COLOR MATCH DISCLAIMER: Color matches of materials used in original construction or in repair or replacement of defective items are excluded from coverage. This is due to uncontrollable factors such as dye lot changes, weathering, ageing and normal wear and tear. CONSEQUENTIAL AND INCIDENTAL LIABILITY TO PERSON OR PROPERTY: Consequential or incidental damages or injury to a person or real property resulting from a defect or failure of any component of your home are excluded from the coverage of this Warranty. CONSTRUCTION VARIATIONS AND CHANGES: Some variations in location and dimension are typical in production housing operation due to the lay out by different workers and site variations. Because of this, you may notice variations from the models in the location of electrical outlets, television and telephone outlets, towel bars, and paper holders, wall space dimensions, hose bibs, etc. These variations are not defects under your new Home Limited Warranty. DECORATOR IMPROVEMENTS IN MODEL HOMES: All model homes and/or printed materials are displayed for illustrative purposes only and should not

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be interpreted as a warranty that your home will necessarily conform to the model or to the illustrations. Our interior designers have spent many hours creating a beautiful “showcase” in our model homes. You will find many decorating ideas in the models, but it is important that you understand exactly which features are included in your new homes and which are decorator “extras”. Some minor differences may reflect the careful maintenance we give our showcase models. Cabinets and handrails, for instance, are frequently polished or waxed to a high luster, and high traffic floors may have received a special protective finish. Optional design and other items such as mirrored wardrobe doors, fireplaces, balconies, upgraded flooring materials, and window treatments are displayed in the model home showcase. Please check with your New Home Consultant as to what items are or are not included in the price of your home.

HOMEOWNER CONSTRUCTION: Any separate contract between the homeowner and any outside contractor or subcontractor for any additional construction will relieve the builder of any and all liability for supervision of the outside work, damages resulting from such work, or any Warranty claims arising from the outside contractor or the outside work.

LACK OF MAINTENANCE OR NEGLECT: Damage to property caused as a result of homeowners’ failure to maintain his home properly is not covered under this Limited Warranty Agreement. For example, if damage occurs because homeowner fails to remove “carpet mask” immediately following the New Home Orientation and carpet becomes bleached or stained by the sun or ozone, or if homeowner fails to maintain caulking at tubs or showers, which results in mold or mildew damage, or if homeowner allows debris to accumulate in window or slider tracks and thereby home has water damage from rain entering home, or if homeowner fails to check plumbing fixtures for corrosion and flex lines at water heater begin to leak, this damage is not covered under this Limited Warranty Agreement. In addition, damage resulting from homeowner’s failure to protect home, such as, damage caused if homeowner stores plastic or rubber items on carpet or concrete allowing mold or mildew to grow on floor or under plastic chair mats, such damage is not covered under this Limited Warranty Agreement.

No Other Warranties This Limited Warranty Agreement is the only express warranty Somerset 12, LP . “Developer/Seller” provides. Implied warranties including, but not limited to, warranties of merchantability and fitness for particular purposes, are limited to a period of one year from the close of escrow. Even if an item is considered to be part of the structural component, Somerset 12, LP . responsibility with respect to the specific item is set forth below: Quality construction is a serious concern at Somerset 12, LP “Developer/Seller”. We are not content until your new home meets our high-quality standards. Our obligation as the builder of your home does not end with the final construction. That is why we are pleased to extend our Customer Care Program to you. It is designed to ensure your satisfaction with your new home. Our Customer Care Department is staffed with trained professionals who are your liaison with Somerset 12, LP “Developer/Seller” during your one-year limited warranty period.

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These professionals, called Customer Care Representatives, are trained in construction techniques as well as in the quality control standards of the company. NEW HOME ORIENTATION: Your first contact with a Customer Care Representative will be when you take part in your New Home Orientation. An important function of this orientation is to learn how the various features of your new home operate as well as the location of the utility controls and emergency shut off valves. This will help you care for your home and protect it against serious damage. Since the New Home Orientation will take about two hours, please allow enough time so you will not be rushed. Together, you and Somerset 12, LP “Developer/Seller”’ Customer Care Representative will review the features of your home. This is an opportunity to ask questions about the features of your new home. For instance, if you are not familiar with the operation of your home’s window locks, ask your Representative for a demonstration. Because we would like to maximize this opportunity to show you the functions and features of your new home, please do not bring anyone to the New Home Orientation that might distract you and interrupt the orientation process. Only those on title for the home will be allowed to participate in the New Home Orientation tour. This is not the time to bring other family members to visit the new home. Please arrange for childcare. You will have time to invite others to your home for special inspections after you have closed escrow. Any items you find then can easily be taken care of through a Warranty Service Request. During your New Home Orientation, your Customer Care Representative will make a list of any items, which may need to be addressed. Most of these items will be corrected prior to your move in during the five-day period prior to the close of escrow. However, if a part must be ordered, or if specialized labor is required, the repair could take longer. We appreciate your patience and understanding during any possible delays. We urge you to take the time during your New Home Orientation to inspect carefully the cosmetic items in your home. These items could be damaged during your move in, and therefore, they are not warranted after you take possession of your new home. Consumer items warranted by the manufacturer include, but are not limited to the following:

Air Conditioning Unit(s) Appliances Countertops Driveways Exterior Finish Fireplace Units Forced Air Unit(s) Flooring Glass Doors Light Fixtures Mirrors and Glass Paint Finish Pullman Tops Toilets Tubs and Lavatories

Walkways Water Heaters Window Glass Window Screens

ISG California QA Warranty

ISG QA Warranty -15- 6/2014

Your Customer Care Representative will note any damage to these items on the Homeowner Inspection Report. At the conclusion of your New Home Orientation, you will receive a signed copy of the Homeowner Inspection Report for your records. Again, we urge you to use the New Home Orientation to answer any questions that you might have about your new home. WARRANTY SERVICE REQUESTS: After you have moved into your home, you are responsible for its maintenance. If you discover a problem that you believe is covered by the Limited Warranty, you must notify us in writing within 30 days of discovery and before the expiration of the one-year warranty. Please provide a detailed explanation of the problem along with its location in your home. Us the “WARRANTY SERVICE REQUEST” form provided. Retain the bottom copy for your records. We will be happy to provide you with additional forms. When we receive your written request for service, we will call you to set up an appointment to determine the extent of the problem and discuss the action to be taken. Please provide your daytime or business telephone number so we may schedule this inspection. All requests for service must be in writing and mailed or faxed to the Customer Care Department. Verbal requests will be accepted only in the case of an emergency and should be followed up with a written request. In the event of defective materials or workmanship covered by our Limited Warranty, Somerset 12, LP “Developer/Seller” will at our option, repair or replace the item. In some cases, a subcontractor or vendor of Somerset 12, LP . “Developer/Seller” will be assigned to complete the repair. If the work is to be performed inside your home, you will need to be at home while the work is completed or make arrangements for us to have access. Occasionally it may be necessary to perform the work over several days. We will make every attempt to schedule the appointment at a time convenient to you. CAUTION: Please be aware that if children under the age of eighteen years old are present in your home without adult supervision, during the time scheduled for the appointment, neither Somerset 12, LP “Developer/Seller” or its subcontractor or vendors will enter your home. In this event, it will be necessary to re-schedule the appointment. Please refer to the New Home Maintenance Manual on your responsibilities in maintaining your new home. However, if you have additional questions, your Customer Care Representative will be able to provide additional assistance.

ISG California QA Warranty

ISG QA Warranty -16- 6/2014

From time to time, you may encounter a Customer Care Representative other than the person who conducted your New Home Orientation. All Customer Care Representatives of Somerset 12, LP “Developer/Seller” are trained to respond to your requests in a courteous, professional manner.

SUBCONTRACTOR / VENDOR SERVICE Should you need assistance from a subcontractor or vendor, the subcontractor or vendors and their telephone numbers are listed on the last page of this manual. Before you call, keep in mind that most subcontractor or vendor service hours are normally Monday through Friday between 8:00 a.m. and 3:00 p.m. Subcontractor or vendors may not be able to give you an exact time for an appointment as they cannot tell how long each appointment before yours may take. They will try to give you an approximate time. Our subcontractor or vendors are responsible for making warranty repairs to their own work. Do not contact independent subcontractors to make warranty repairs for you. Somerset 12, LP “Developer/Seller” will not be responsible for expenses that you incur for work that is done by others unless the work is first authorized by our Customer Care Department. Somerset 12, LP . “Developer/Seller”’ subcontractor or vendors take pride in their level of service and their workmanship. Should you need to call one of Somerset 12, LP “Developer/Seller”’ subcontractor or vendors for service, normal repairs should be completed within 5 to 7 working days. If you are dissatisfied in any way with the service you receive from our subcontractor or vendors, contact your Customer Care Representative or our office immediately. Your comments help us maintain the high level of service that you expect.

Right of Access: When the homeowner requests service, the homeowner must provide access to the home Monday through Friday, between 7 A.M. and 4 P.M., in order to perform warranty service requested under this Limited Warranty.

Failure of the Homeowner to provide such access to Somerset 12, LP “Developer/Seller” of its obligations under this Limited Warranty Agreement.

NOTE: NONE OF THE FOREGOING INFORMATION IS INTENDED TO TAKE THE PLACE OF THE MANUFACTURERS’ WARRANTIES. PLEASE CONSULT THE INFORMATION PROVIDED BY THE MANUFACTURERS FOR THE CARE OF THEIR PRODUCTS.

1

CUSTOMER SERVICE REQUESTS

All service requests must be in writing and should be emailed to: [email protected] Somerset Homes shall make every effort to provide a prompt response to your request for service. Requests are processed on a “first come” basis and can usually be completed with ten (10) working days of receipt. We have only two (2) restrictions regarding service calls we make.

1. We call at your home or office Monday through Friday from 8:00 a.m. to 4:00 p.m. 2. We will enter your home only under one of these following conditions:

A. An adult is present. B. Written permission to enter with no one present.

Some items are easily damaged during move-in. Deficiencies with the following items must be noted at the time of your customer orientation walk-through:

Damaged countertops and cabinets must be reported during homeowner walk-through. Missing or damaged plumbing parts, hardware, and light fixtures must be reported during

homeowner walk-through.

Damaged windows and window screens must be reported during homeowner walk-through.

Damaged carpeting must be reported during homeowner walk-through.

Scratched appliances must be reported during homeowner walk-through. Uneven concrete drives, walkways, or garage floors that present a trip hazard must be reported

during homeowner walk-through.

2

CUSTOMER SERVICE REQUESTS Pg. 2

Any type of drywall repair must be reported during homeowner walk-through. Chipped, gouged, or scratched tubs must be reported during homeowner walk-through. Cracked tubs - refer to manufacturer’s warranty.

Any type of paint touch-up must be reported by the end of the first week of occupancy. Failure to abide by these established time limits may forfeit warranty repair to these items. Additional Notes: 1. We will make minor repairs such as doors sticking, cabinet drawer adjustments, etc. for a

period of thirty (30) days. Thereafter, these items are considered to be a part of the normal maintenance responsibility or the homeowner.

2. General warranty items such as appliances, plumbing fixtures, garbage disposals, furnace, and various mechanical items carry a manufacturer’s warranty for a specific period of time. All warranty cards are enclosed in the homeowner’s warranty packet. All warranty cards must be filled out and returned to the manufacturer when required. Warranty service will only be performed during normal working hours. Weekend and evening calls are at homeowner’s expense.

3. If you experience problems with any of your mechanical equipment, consult the

manufacturer’s instruction manual for assistance. Service resulting from improper operation or neglect will be charged to the homeowner at normal service rates.

4. Plumbing drains are tested for proper operation before occupancy. Any stoppage

undiscovered by testing must be reported within twenty-four (24) hours after discovery. 5. Storm damage, acts of nature, and glass breakage, after key release, is specifically excluded

from service and should be reported to homeowner’s insurance agency.

6. Service and Warranty to your home is not transferable. It automatically terminates when the original owner ceases to occupy the property. Service does not cover items that, in the judgment of our Service Representatives, have suffered misuse, abuse or neglect; nor does it cover normal maintenance items such as light bulbs, faucet washers (except as outlined in paragraph 2), furnace filters, etc.

Somerset Homes Somerset 12, LP

562-340-6446

[email protected]

Homeowner Repair Request Date: ________________

Community Name: Somerset Homes

Homeowner Name: ____________________________________________________

Address: _____________________________________________________________

Telephone: Home: _______________ Work: ________________ Cell: _______________

In order to insure a prompt and professional response to your request, we suggest that you first review the warranty agreements provided to you by Somerset 12, LP.

PLEASE LIST EACH ITEM SEPARATELY

Item No.

Description of the issue and where it is in the house: (Office Use Only)

PLEASE EMAIL ALL REQUESTS FOR SERVICE TO: [email protected] ONLY REQUESTS RECEIVED IN WRITING WILL BE ADDRESSED.

Gillian Poe

Gillian Poe

Mailbox Location

Gillian Poe

Somerset Homes

City Property Disclosure

Mailboxes and Landscape Maintenance

The community mailboxes for all 12 homes, and the landscaping outside of the community perimeter walls (as shown on the attached exhibit) are located on City of Paramount property. Though located on City property, these are the responsibility of the residents of Somerset Homes, not the City of Paramount or US Postal Service.

Mailboxes

The location of mailboxes is mandated by the US Postal Service. Maintenance of the mailbox and the keys to it are the responsibility of the homeowners. The maintenance and use of the mailbox affects Lots 1-12. The mailbox has been specified by the US Postal Service. Rekeying the individual mailboxes will be done at the expense of the owner of the mailbox needing service.

Landscape

The landscape area between the Somerset perimeter walls and the sidewalks on Texaco Avenue and Somerset Blvd is City of Paramount property. The landscaping there has been placed for beautification and security of the Somerset Homes community. The water for this landscape area is provided by the homeowners of the lots immediately adjacent to the landscape area, and the use will be reflected in the respective meters for those lots. This applies to Lots 12, 7, 6, 1, 2, and 3. The maintenance of this landscape will also be the responsibility of those owners, and or, other members of the community willing to contribute to the maintenance of existing landscape.

Homeowner

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