km

Kayla L. Martin4856 Carnation Circle Myrtle Beach, South Carolina 29577T: 765.993.9336 E: kaylalynnmartin@gmail.com

Education M.B.A. Student, Johnson & Wales University, Anticipated Graduation Date May 2017.

B.S. Hospitality Management, Florida State University, Tallahassee, FL, May 2014, Cum Laude.

Hospitality Study Abroad Program, Leysin, Switzerland, Florida State University, Summer 2013

First Year Abroad Program, Florence, Italy, Florida State University, 2010-2011.

_____________________________________________

LinkedIn Profile: https://www.linkedin.com/in/kaylalmartin

Experience February ‘15-Present

Delivering high-level customer service to diverse age groups, assisting front office with scheduling hotel labor, & making revenue and marketing decisions, effectively helping large conventions to run smoothly, and performing front office managerial duties.

May ‘14-November ‘14

Assisted front office with organization and managerial duties, performed tasks related to guest satisfaction, communicated with guests and colleagues in high pressure situations, solved issues by applying critical thinking skills, and practiced daily routine of concierge, housekeeping team, and the General Manager.

July ‘13-March ‘14

Served as both front desk agent and on-property concierge, organized delivery of guest amenities and special packages, processed guest arrivals and departures, coordinated individual and group room assignments during large scale events, and stepped into the front office supervisor role after four months of being a front office agent.

Sept. ’12-Jan.‘13

Practiced Disney traditions by magically transforming guest experiences into lasting memories, assisted guests with inquires and directions around the parks, learned all four Disney parks, and aided guests with finding perfect mementos for their vacations.

May ’12-Aug.‘12

Provided guests with highly specialized services to improve guest experiences including, but not limited to organizing fishing excursions, golf tee times, local events, dining reservations, and entertainment suggestions, worked as a liaison between event management and the guest, and helped organized guest’s vacation schedules.

Head Hostess, Cody’s Original Roadhouse, Tallahassee, FL. Dec’11-Mar’12

Interacted with the guest as soon as they arrived, served as a guide to their seating arrangements, coordinated with servers and managers for individual and group seating, organized take-out orders, infiltrated a training program for new hostesses, and assisted with the grand opening of Cody's Original Roadhouse in Tallahassee.

2