Kate Riley Laurel, MD (302) 750-9674 * katecr@verizon.net

PROFESSIONAL SUMMARYAccomplished Human Resources Generalist Professional with valuable experience in all areas of Human Resources and administrative management. Excellent knowledge of principles and procedures for personnel and office management, recruitment, selection, training, compensation and benefits, labor relations and negotiation, personnel information systems, business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources. Superb written and oral communication and proficient in all MS Office skills; extensive experience in employee relations and labor dispute resolution.

EXPERIENCE

Account Executive/RecruiterCareersUSA, Palm Beach Gardens, Florida 2014 Inside and outside sales servicing and maintaining contact with existing clients and securing appoint-

ments to meet with prospects to maximize sales and client satisfaction. Qualify needs for staffing and identify talent via job posting responses, reverse resume searches, inter-

net searches, walk-ins, job fairs, and networking events. Gather competitor information and gain market intelligence. Skill-market candidates to current and prospect clients via email and/or phone. Interview and select candidates for job placement based on client requirements. Manage applicant process and client follow up. Process weekly payroll.

OwnerCreative Typing Services/Human Resources, Newark, DE 1992 – 2013

Provide Human Resources, employment recruiting/placement consulting. Design and produce resumes, databases and spreadsheets for clients. Obtain new business clients through sales, consistent contact and follow-through, providing

exceptional service and client retention. Provide off-site support to businesses/organizations producing business correspondence,

marketing brochures and newsletters.

Director of Human ResourcesFirst Choice Home Medical Equipment, New Castle, DE 2005-2008

Director of Human Resources for a Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accredited home healthcare equipment facility.

Successfully managed the overall provision of Human Resources services, policies, and programs for the entire company.

Responsible for recruiting, orienting, training staff of 70+, policy and job description development and compliance with HR policies, procedures, and reporting and regulatory concerns.

Administered compensation, benefits and performance management systems.

Oversight of all aspects of staff performance, performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws..

Kate Riley Page 2

Executive Assistant/Office ManagerDelaware Kidney Fund, Newark, DE 1994 – 2009

Managed all day-Director/Executive Assistant Delaware Kidney Fund, Newark, DE 1994 – 2009 Manage all day-to-day operations of 501 (c) (3) nonprofit organization assisting needy dialysis

patients residing in Delaware. Work directly with dialysis social workers to determine patients’ needs and process all grant

application to assist patients. Produce and distribute marketing material to raise awareness in the community. Profitably co-chaired annual golf tournament fundraiser netting approximately $70,000 annually.

Served as Executive Assistant to a very prominent entrepreneur, business person and philanthropist.to-day operations of 501 (c) (3) nonprofit organization assisting needy dialysis patients residing in Delaware.

Work directly with dialysis social workers to determine patients’ needs and process all grant application to assist patients.

Produce and distribute marketing material to raise awareness in the community. Profitably co-chaired annual golf tournament fundraiser netting approximately $70,000 annually. Served as Assistant to a very prominent entrepreneur, business person and philanthropist

Director of Human Resources/Accreditation CQI Coordinator/Office ManagerAmerican HomePatient (Formerly Happy Harry’s Healthcare), Newark, DE 1994 – 1999

Managed all Human Resources services including employment, benefits, 401 (k), employee stock ownership programs, payroll, employee relations, development, health & medical and safety.

Recruited, hired, oriented and trained staff of 70+. Successfully redesigned and oversaw new employee orientation, safety awareness and

inserviceing programs which resulted in smoother integration of new hires into the organization. Responsible for ensuring and maintaining compliance with all local and federal labor law issues. Revised employee job descriptions providing a model, which corporate HR adopted. Created new policy and procedure manual, which corporate also adopted. Provided HR employee counseling and support during company downsizing. Staff was reduced by

50%. Provided ongoing inservicing and training to all employees for all corporate policy

revisions/updates. Assisted General Manager in monthly P&L review and developing annual financial budgets.

Provided statistical and analytical reporting. Designed efficient QI auditing process, which was implemented corporately. Served as Branch QI

Coordinator, responsible for collecting and aggregating monthly audits and producing and submitting results.

Ensured total compliance with all JCAHO, OSHA and distribution standards before, during and after accreditation process, which resulted in no infractions.

Personnel Recruiter/Recruitment Manager/Outside Sales RepresentativeBarry Services, Newark, DE 1986 – 1993

Recruited, interviewed, tested, evaluated and provided employment counseling to prospective employees in order to establish and develop dependable and professional candidates for new and established clients.

Supervised proficiency of temporary and permanent recruitment staff in absence of branch manager.

Designed and delivered company benefit orientation program to all new employees. Marketed business to new and existing clients in order to maintain and increase sales. Negotiated client contracts, which resulted in increased sales and retention of existing clients.

EDUCATIONBachelor of Science in Human Resources University of Delaware, Newark, DE, Graduated Cum Laude.