CURRICULUM VITAE PERSONAL DETAILS NAME Karin White AREA OF RESIDENCE Windsor LANGUAGES Fluent German & English PERSONAL STRENGHTS

Active and dynamic approach to work and getting things done Results-driven, solid approach to achieving tasks and objectives;

Determined and decisive, using initiative to develop effective solutions to problems Extremely reliable and dependable - high personal standards and attention to detail,

strives for quality Identifying and developing opportunities; innovating and make things happen

Excellent interpersonal skills - good communication skills in a multi national Customer Service / Support environment, sensitive and patient

Adaptable and flexible; well-organised planner and scheduler Determined to seek and find solutions to challenges - exceptionally positive attitude

Great team-player - loyal and determined, also working very well on my own and independent

Well-organised; good planner; good time-manager

COMPUTER SKILLS MS Word and Excel, Outlook & Internet, SAP and a variety of previous in house Systems ( Oracle, OUT) EDUCATION

1985–1987: Training to recognized geriatric nurse - University and practical training 1983-1985: Practical Training in a nursery school for mentally and physically disabled children 1975-1978: Apprenticeship Sales – practical and college CAREER HISTORY

7/2004 – present Xerox UK Ltd

2/2008 – present Service Provider Programme Coordinator Extensive Partner contact phone / email. On boarding new and existing Partners to ASP (Authorised Service Partner) across

Europe.

Maintenance of Partner & Partner Employees databases to ensure accurate and shared visibility of the Service Partner Channel,

Responsible for the implementation and administration of tools and programmes that support Authorised Service Partners (ASPs) – at European levels.

Administer access to and usage of all relevant Partner Web tools – monitor Partner feedback on tools and programmes and participate in process improvement activities.

Maintenance of Partner Contracts to ensure accurate and shared visibility of the Service Partner Channel and security and maintenance of relevant discount levels on the ASP Portal (Parts & Consumables Ordering) tool.

advise and support Authorised Service Partners (ASPs) on online ordering and related applications in the ASP Portal (Parts & Consumables Ordering) tool and all other online tools and programmes.

Maintenance and Administration of Partner Accounts (changing, creating new and assigning Addresses & Employees to Partner accounts),

Extensive and a strong working relationships to in Country ASP Management phone/ email

Managing the ASP warranty claims process – ensuring timely turnaround of Partner claims – but also ensuring controls compliance. Effectively manage claims disputes with Partners.

Ad hoc Credit & Invoice processing Extensive and a strong working relationships to Central Credit Control Teams phone/

email

Escalating online problems to Helpdesk where required.

6/2006 – 1/2008 Service Sales Specialist / Customer Service for

multi national Market: Extensive Partner and Customer contact phone/email Generating and updating Customer Accounts

Following up with Partners and Customer on expired Service Agreements Generating and processing new Quotations and Orders Following up on Quotations Meeting Sales targets

General Administration Customer Service – Customer Support

7/2004 – 5/2006 Web Tool Support / Customer service for multi national Market:

Extensive Xerox Partner and Customer contact phone/email- Advise and support Partners with online contracts ordering and problem solving Advise and support Customer with online consumable ordering and problem solving Meeting deadlines: dealing and resolving online problems for Partners and Customers

Creating and activating Partner Accounts to enable Access rights to SCOT Creating and activating online consumable ordering accounts for end customers (COT) Managing Web Tools, CDB (activating & updating functions to enable Access to SCOT) Company Data entry in all Account and Contract related Systems, general Admin Problem solving, extensive research in System set up (Contracts System and Web Tools)

5/2003 – 9/2003 General Assistant / Account Management

R & R Carpentry & Maintenance

Establishing Clients requirements fit with companies activities Schedule and arranging Appointments with Client for Carpenter to view Job Creating & submitting Quotations and Invoices to Client via mail & e mail Keeping Client and financial records of business records, creating database

Dealing with Payments, banking cheques and cash payments Operating PC, MS Word & Excel, Outlook and Internet General Administration

3/2001 – 4/2003 Telemarketing and Internal Sales for Germany

DDI Europe (Printed Circuit Boards)

Dealing with Request for quotations and PO’s, creating & submitting quotations to prospective or current customers.

Managing Order log and Delivery log. Communicating with manufacturing facilities in UK and US.

Operating 2 in-house systems, transfusing data between Systems (Goldmine & Softwires), Microsoft Excel.

Following up on Exhibition contacts Browsing the Internet & Search in Directories for potential Leads,

Cold calling to establish activities and requirements. Creating potential customer database. Dealing with exhibitions and seminars, sending agendas and invites, Booking

Accommodations for Sales Representatives abroad.

Arranging appointments with potential and existing Customers for Sales Representative. General Administration.

6/1998 – 3/2001 Customer Service / Call Centre Agent Europcar

Taking Reservations nationally and internationally for car rentals, business use within British Broadcasting (BBC).

Amend / Extend rentals through regular client interaction.

Extensive Customer care and assisting client / customer satisfaction. Manage a database of company rentals. Deal with incoming invoice queries. Operate two major in-house booking systems by transfusing data between both systems.

11/2000 Promotion Team Leader

Training new employees on in-house booking systems. Supervising and monitoring a team of six.

Cross referencing and amending monthly invoices. Assist branch implant manager.