JYOTI DOGRAMobile: 9711574206E-mail: jyotidogra0512@gmail.com

CAREER OBJECTIVE:

To be in a position in a result oriented company that seeks an ambitious and career conscious person where acquired skills and education will be utilized towards continuous growth and advancements.

WORK EXPERIENCE: Total work exp. of 7 years and 6 months.

Currently working as a Team Leader with TCS e-serve (Formerly known as CGSL (CitiGroup Global Services Limited) from 4th August 2008 till date.

Process description and nature of accounts: Key responsibility areas: As Team Leader- Handling the team of 6 Associates. Reconciliation for CitiFinancial

Monitoring of daily Reconciliation and matching on Recon plus. Extensively researching on various applications for the Ageing Items and current Items, to get

them cleared. Contacting the CitiFinancial Branches in USA and Canada through Phones, Faxes and E-mails

to get the outstanding items cleared. Responding on time to the emails, phone calls and other client queries including Compliance,

Collections and Treasury. Preparation of Monthly reports like MOR (Monthly Operating Report), KPI Tracker, ORE

( operational Risk report) Approving Journal Entries to Reclass or Write off the Unresolved Outstanding Items through

Peoplesoft. Working in close coordination with fraud & compliance team & collections team to research

the open items.. Monitoring and tracking timely submission and Proofing of monthly ageing on E-recon(by the

team)on a monthly basis and reviewing/approving the reconciliation packages with all the supportive documentation.

Voiding the checks manually on branch requests after proper research in terms of duplicacy and fraud.

Contacting the Bank for information and requesting correction on pending checks. Giving decision on daily basis on suspect checks to bank, so that checks could be treated

accordingly by the bank- pay or return. Responsible and involved in various offsite transition/Migration for Citi accounts to TCS.

Taking download and training the team on the same. MIS Reporting

Reporting eRecon download data having counts of fullkeys for the cycle,Unassigned and Unsubmitteed accounts with the Clients and members of ARC (Account Review Committee) and their Delegates from the day the cycle opens till the close on daily basis.

Escalating Unassigned Account Owners, Unsubmitted Accounts and Unassigned Proof Owners to ARC(Account Review Committee), and their Delegates.

Reporting and Escalating accounts on a monthly basis with balances over 180 days for UK, EMEA and NAM Regions Fullkeys(accounts).

Mapping ARC Members for new Account Owners and updating the same in Access Database. Preparing ARC Deck on a monthly basis which is shared with NAM Controllers, ARC

Members and BSCG Group. Monitoring and tracking if there are any high numbers of Unassigned accounts due to the

access deletion of either Account Owners or Proof Owners.1

Handling Segregation of Duties project for Citi as a Global Coordinator to eliminate existing entitlement conflicts for Citi.

Tracking daily BAU's ,KPI's and timelines of the all team members, assisting them with their issues and queries. Maintaining error and performance tracker for the team and providing timely feedbacks. All of these are being shared with Supervisor through daily dashboards.

Preparing quarterly T&M study for the client and attending monthly process review calls. Training the new joinees on system applications and raising necessary entitlement.

Achievement: Received a ““ STAR OF THE MONTH “ award for several months for excellent performance. Received “ Zero D certificate” several months for error free work. Received :STAR PERFORMER” also.

Worked as a Mortgage File Auditor with BACS (Bank of America Continuum solutions Pvt Ltd), a captive unit of Bank of America, USA) from 29 Oct’07 till 1st Aug’08.

Process: CRE (Customer Real Estate) – Audit of Mortgage Loan Documents.

PROFESSIONAL QUALIFICATION:

Course Institute/University Year of passingM.B.A.

(with dual specialization in Finance & Marketing)

Dehradun Institute of Technology, Dehradun. (U.P. Tech. University, Lucknow)

2007

B.Com. Govt. (P.G.) College, Rishikesh(H.N.B. Garhwal University, Srinagar) 2005

ACADEMIC QUALIFICATION:

Course Institute/University Year of passing10+2 O.S.N., Rishikesh (I.S.C. Board) 2002

High School O.S.N., Rishikesh (I.C.S.E.Board) 2000

PROJECTS UNDERTAKEN DURING MBA:

Inventory Management.( Organisation : BPSL(Birla Power Solutions Ltd., Lal Tappad,

Dehradun.)

Research Project (ICICI Bank(scope of Vehicle finance)

COMPUTER PROFICIENCY:- Working knowledge of ERP applications like PeopleSoft, ReconPlus- Tally 6.3, MS Office, Internet.

STRENGTHS:

Optimistic, Adaptable, Flexibility, Good Oral and Written Communication skills, willing to learn new ideas and concepts.PERSONAL DETAILS:Father’s name Mr. Rajkumar DograDate of Birth 05th Dec. 1984Language English, Hindi(R/W)Hobbies Reading books and Travelling.

(JYOTI DOGRA)

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