justifying an investment in disaster recovery · 2016-08-03 · justifying an investment in...
TRANSCRIPT
Justifying an Investment in Disaster Recovery
Presented by:
Ward QuarlesDirector, Marketing & CommunicationsWTS, Inc.,
Candide LopezVice President, Information TechnologyVice President, Information TechnologyBal Seal Engineering
Your JD Edwards. Recovered.
Introductions – Candide Lopez Vice President of Information Technology for Bal
SealSeal Worked with JD Edwards for 13 years & over 15
years in IT industryyears in IT industry Organization performed 3 DR tests (April 2009 –
June 2011)June 2011)
Your JD Edwards. Recovered.
Introductions – Bal Seal Engineering Running JD Edwards EnterpriseOne 8.12 Develops and produces engineered sealing solutions e e ops a d p oduces e g ee ed sea g so ut o s
and unique canted-coil™ spring products for use in medical electronics, analytical, medical device, aerospace, defense, energy management, automotive and other industrial companies
Most notable are contributions toward artificial pacemaker devicesRPO f 8 h d RTO f 24 h RPO of 8 hours and an RTO of 24 hours
Your JD Edwards. Recovered.
Introductions – Ward Quarles Ward Quarles, Director of Marketing &
Communications for WTS WTS focus is on Hosting Oracle JD Edwards
solutions including Disaster Recovery, High Availability solutions, Infrastructure as a Service, and complementary product support
17 years with JD Edwards in Development, Customer Support and MarketingF t k t Q t C ll b t d th Frequent speaker at Quest Collaborate and other Oracle events
Your JD Edwards. Recovered.
6
Your JD Edwards. Recovered.
7
Your JD Edwards. Recovered.
8
Your JD Edwards. Recovered.
What is a Disaster?
9
Your JD Edwards. Recovered.
Oracle Customer Recovery Profile
It’s a fact:
12% don’t have a recovery solution or plan 12% don t have a recovery solution or plan
24% have an IBM or SunGard warm-site solution in place and have never completed a successful testplace and have never completed a successful test
25% have an in-house, same site recovery solutionsame site recovery solution
Your JD Edwards. Recovered.
A Poor Availability Solution Guarantees
Loss of Data
Business Disruption
Conflict
Potentially Lost Customers
11
Your JD Edwards. Recovered.
Disaster Recovery Goals
THE GOAL Minimize business downtimeMinimize business downtime Meet your recovery objectives Restore availability of critical Restore availability of critical
business systems Interruption to business measured in hours and
minutes rather than days
12
Your JD Edwards. Recovered.
No one wants to be in a position of explaining why your organization could not recover from a disaster.
13
Your JD Edwards. Recovered.
What is a Disaster?
ANYTHINGthat stops your business from functioning and that cannot be corrected within an
acceptable amount of timeacceptable amount of time.
14
Your JD Edwards. Recovered.
According to WTS…
Anything unexpected that restricts access to your JD Edwards is a disaster.
Natural or regional disasters Extended Power Outages Operator Error Hardware or Disk Failures
Malicio s Insider/O tsider Attack Malicious Insider/Outsider Attack Planned Maintenance Gone Wrong
15
…YOU Decide what Constitutes a Disaster!
Your JD Edwards. Recovered.
Definitions Availability – System uptime measured as a percentage of
continuous access to your data and applications. Business Continuity – A strategy that ensures business operations
ill ti d it i i t tiwill continue despite a service interruption. Disaster Recovery Plan – Documented and tested plan listing your
business recovery objectives and priorities. Downtime – The amount of time that users cannot access systems Downtime – The amount of time that users cannot access systems,
whether planned or unplanned. High Availability – Solutions that provide continuous operations
with limited disruptions. Recovery Point Objective (RPO) – Measurement of the point in
time that your company needs data to be restored. Tolerance for loss of data.
Recovery Time Objective (RTO) Measurement of the length of Recovery Time Objective (RTO) – Measurement of the length of time that your company needs to resume near normal business. Tolerance for loss of system access.
Your JD Edwards. Recovered.
Recovery Point Objective (RPO)
How much data loss can your risk? Most organizations depend on backups to protect
their data. Recovery from backups defined in hours to days Recovery from backups defined in hours to days. High Availability recovery in minutes to hours.
DaysHoursMinutes
Your JD Edwards. Recovered.
Recovery Time Objective (RTO)
Resumption
of Time-Sensitive
Point of
Disruption
of
operations
(Business
Time-Sensitive
Systems
OperationalDisruption or Data
Processing)
with Current &
Accurate Data
timeBusiness
Processes
RTO
Functional
Your JD Edwards. Recovered.
Common Disaster Recovery Exposures
No documented DR plan or process No recovery facility
L l t t Local tape storage Equipment constraints Human resource limitations Human resource limitations Lack of JD Edwards expertise Loss of data (Recovery Point > 24 hours)( y ) Lengthy recovery (Recovery Time > 48 hours) No recent test to validate recovery ability
19
Your JD Edwards. Recovered.
JD Edwards Customer Requirements
Reduce risk and exposure Proven and reliable disaster recovery solution
M t t di t bj ti Meet corporate disaster recovery objectives Meet budgetary requirements Scalable to meet future needs Scalable to meet future needs RTO and RPO assurance Successful, documented annual testing , g Geographic diversity for recovery center
20
Your JD Edwards. Recovered.
Need more definitions?
Review with your recovery provider Check with other Oracle partnersCheck with other Oracle partners Use independent experts Vision SolutionsVision Solutions http://www.visionsolutions.com/Solutions/Disaster
-Recovery-Center-toolkit.aspx
Your JD Edwards. Recovered.
Types of Downtime
Planned Backups
S t M i t System Maintenance Software Upgrades Hardware MaintenanceHardware Maintenance
Unplanned Natural Disasters Viruses Hardware Failure Network DisruptionsNetwork Disruptions Loss of Environmental Controls
Your JD Edwards. Recovered.
Impact of System Unavailability
Lost Productivity – The number of hours of downtime times the number of employees at their burdened hourly rate.
Lost Revenue – The cost of the direct loss of incremental business during the period of system interruption.
Additional Expenses – The cost of additional employees to p p yassist with changes in business processes, the cost of additional or replacement equipment, staff overtime during the interruption, and travel or shipping costs to perform the recovery.
Financial Performance – The impact to corporate cash flow, loss of discounts for timely vendor payments, and decrease in
t l k t l tiexternal market valuation.
Your JD Edwards. Recovered.
Determining the Cost of Downtime
Number of employees effected times their hourly ratey
Lost revenue Lost productivityp y Penalties PayrollPayroll Customer retention Additional associated costs like travel orAdditional associated costs like travel or
shipping
Your JD Edwards. Recovered.
Cost of Downtime – Bal Seal(within 8 hour period)
Labor costs: $ 81 000 00 Labor costs: $ 81,000.00 Lost Revenue: $109,650.00 Total Downtime: $190 560 00 Total Downtime: $190,560.00 Hourly Downtime: $ 23,820.00
Your JD Edwards. Recovered.
Downtime Calculators
Review with your recovery provider Abundant sources on the Internet Abundant sources on the Internet Use independent experts
Your JD Edwards. Recovered.
Cost of Declaring a Disaster
Declaration FeesT l d A d ti Travel and Accommodations
Tape Recall Daily Use Fees Reversing the RecoveryHow do you get back to your data center?
Your JD Edwards. Recovered.
L L d B l S lLessons Learned – Bal Seal
While the least cost solution, tape is not the best , psolution! 8 hours easily becomes 48 hours.
Have tapes picked up daily and store in disk safe Test, test, test – we have discovered more issues
through testing than any other methodM k th it Make sure users can access the recovery site
Remote sites can run the business in a disaster only if they are fully functioning: data entryonly if they are fully functioning: data entry, printing, shipping, etc.
Minimize the T1 systems to truly those that areMinimize the T1 systems to truly those that are mission critical.
Your JD Edwards. Recovered.
Your goal is continuation of business
In Conclusion Your goal is continuation of business
operations. It is not enough to only arrange forIt is not enough to only arrange for
hardware replacement. Planning must address equipment,Planning must address equipment,
staffing, and recovery skills. Task at hand is to educate executive
management on existing vulnerabilities. Present solutions along with associated
costs.
Your JD Edwards. Recovered.
Disaster Recovery as a Managed Service
WTS will: Perform a backup & recovery assessment Perform a full recovery as part of assessment Perform a full recovery as part of assessment Provide recovery documentation Provide WTS equipment for a recovery Conduct with customer one full recovery test each year Perform a full recovery in a disaster Establish network connectivity (VPN) Establish network connectivity (VPN) Work with your internal and external auditors
30
Your JD Edwards. Recovered.
Value add Services to Minimize Your Risk
High Availability For iSeries and xSeries equipment Data Replication Supports Highly Available solutions Mimix for OS/400 Double Take for SQL and Oracle Data Vaulting Avamar/ Data Domain
C bi ith D t R li ti Combine with Data Replication Virtualization
Your JD Edwards. Recovered.
WTS Business Continuity Expertise
Knowledgeable JD Edwards staff dedicated to recovering your production configurationS d 18 di Supported 18 computer room disasters
Conducted over 200 disaster recovery testsP f i 2 t t k f Performing 2 recovery tests per week for our customers
24x7 datacenter facility staffing 24x7 datacenter facility staffing SAS70 Type II audit for SOX compliance Experience and tested best business practices for
32
Experience and tested best business practices for JD Edwards software customers
Your JD Edwards. Recovered.
A th k f tt di WTS illAs a thank you for attending, WTS will send you a copy of our JD Edwards Di t R Pl i G idDisaster Recovery Planning Guide.
Di t R S lf A tDisaster Recovery Self Assessment available from our website at:
htt // t /di thttp://www.wts.com/disasterrecovery.asp
33
Your JD Edwards. Recovered.
Thank you for your participation!Questions?
Ward QuarlesDirector, Marketing & CommunicationsWTS IncWTS, [email protected]
34