Erika Garcia (650) 716­8584 ea.garcya@gmail.com Spring TX 77379

With 12 years of experience in Administrative Support and two as a Patient Advocate I have developed efficiency and knowledge in the following: *Document Processing *Document Re­Certification *Patient Intake * Regulatory Compliance *Client Management *Insurance Authorization and Appeals *Bilingual Spanish *Problem Solving *Coordinating prospect projects *Brightree HME, DME Home Health Software MS Office (Word, Excel, Outlook, PowerPoint ) Professional Profile: Ortho­Tek Inc. 08/01/2014­ Current Position Administrative Support Intake Coordinator: Document Processing: 1­877­623­5515

Process new patient Referrals/ Hospital Discharges Knowledge in : CPT ICD10 Code HCPS CODES Assist administrator with the classification of projects and co­develop actions to continuously maintain

profitable progress. Work closely with Office Administrator and Dietitian’s team to establish on time project execution and all

necessary approvals. Complete product forecast to ensure all products are available for timely delivery Execute projects from verification of insurance to final product delivery. Expert Skills of patient account handling from initial contact through final approval/denial Organize billing report to ensure all costs are captured in the billing process. Interface with other departments such as Logistics, Warehouse, and Shipping and receiving to verify costs. Spanish translator to high volume of Spanish speaking families Process new and recurring Authorizations with Insurance Provider Process prior authorization and coordination of benefits. Applies acquired job skills and company policies and procedures to complete standard tasks

Universal Technical Institute: 721 Lockhaven Ave Spring Tx. 77379 ­ 02/04/14­ 08/01/14 Financial Aid Assistant – Temporary Position Office Team: Crystal Wiggins 281­681­2147 crystal.wiggs@officeteam.com

Document tracking and system monitoring to meet company’s projections Processing documents in timely manner Contacting students and parents to submit required documents to process financial aid Providing accurate information regarding needed documents as well as progress with financial applications. Assisting Team in general office duties Updating spreadsheets to document progress Detect errors in document processing to provide the most accurate eligibility for students Spanish Translator to high volume of Spanish speaking students and parents

Dura Foam Solar Center: Menlo Park, CA ­ May 16, 2010­ Dec 27, 2012 Project Assistant Supervisor: Randy Feriante : (650) 327­3200 Durafoam.solarcenter@gmail.com

In charge of processing all documents for solar installation projects Applied for permits with pertaining cities and complied with city regulations. Scheduled with engineer to begin solar plans to initiate projects. Prepared proper documentation for electric connection process for solar projects. Assisted in calculating proper electric voltage based on electric company regulations. Worked closely with electric company to connect solar panels in accordance to regulations. Followed through with the projects to complete installation in a timely manner. Maintained innate business to business relations Reported project progress to company president. Assisted Customers from beginning to end of project process.

Accounts Receivable:

Recouped past due owing balances. Contacted customers with owing balances and worked on payment plans.

Assisted in maintaining internal revenue, monthly and yearly for financial records. Compared previous year with year to date to determine gains and losses in financial revenue, recorded and

reported to the company president. Worked closely with customer service personnel to increase the company’s customer service rating.

Noxcuses Fitness Spa­ Palo Alto, CA ­ June 6, 2005­ May 13, 2010 Administrative Assistant Company President and Founder: Angie DeGeronimo (650) 269­7844 Noxcusesfitness.com

Coordinate and Arrange meetings, Prepare agendas, reserves and prepare facilities, develop and maintain

department system. Comply records and reports. Solve internal issues in timely manner; prioritize workflow in order of importance. Respond promptly to customer inquiries, greet and assist visitors, process orders, forms, and application

requests. Answer telephone, convey messages, run errands, photocopies, collate and distribute correspondence,

articles and reports. Handled client issues with satisfactory results for client and business relations.

Canada College – Redwood City, CA – September 2, 2002 ­ June 3, 2005 Financial Aid Student Services, Supervisor: Fay Soler: (650) 306­3307

Assisted Students with Financial Aid process Processed and verified students income to determine qualification for federal aid. Prepared approval or rejection letter and issued. Assisted in informational presentations for Federal Financial Aid for new students. General Office duties

Education:

Canada College – Redwood City, CA A.A Liberal Arts, College Coursework Completed ­2010