june 22nd course administration lpa cpia video - ei in action emotional intelligence lecture ...
TRANSCRIPT
June 22nd Course Administration
LPACPIA
Video - EI In Action Emotional Intelligence Lecture BREAK Group Exercise
Most job-hunters who fail to master the job-hunt or find their dream job,
fail not because they lack information about the job market, but because
they lack information about themselves. -Richard Nelson Bolles
Let’s Self-Discover!
CPIA Assignment Point Breakdown
• Completion of Linked In Profile – 50 points• Completion of Panel Interview – 25 points• Resume – 25 points• Behavioral Interviewing -25 points• Career Awareness Worksheet – 25 points• Job Position Ad – 25 points• Peer Evaluation – 25 points• Total Points – 200 points• Page 12-Syllabus
Weekly Book Recommendation
Morton Meyerson, CEO of Perot Systems wrote an article entitled, “Everything I thought I knew about leadership was wrong, my first job as a leader was to create a new understanding of myself.” p.62
Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.
Weekly Book Recommendation
“It’s one reason emotionally intelligent leaders attract talented people – for the pleasure of working in their presence. Conversely, leaders who emit the negative register – who are irritable, touchy, domineering, cold repel people. No one wants to work for a grouch. Research has proven it: Optimistic, enthusiastic leaders more easily retain their people, compared with those bosses who tend toward negative moods.” p.12
Goleman, D., Boyatzis, R. & McKee, A. (2002). Primal Leadership: Learning to Lead with Emotional Intelligence
EI Competencies
• Self-Awareness• Self-Management• Social Awareness• Relationship
Management
(from Primal Leadership Goleman, Boyatzis and McKee 2002)
EI
AN OVERVIEW OF EMOTIONAL COMPETENCIESDaniel Goleman
SELFPersonal Competence
OTHERSSocial Competence
RECOGNITION SELF AWARENESS-Emotional self-awareness-Accurate self – assessment-Self-confidence
SOCIAL AWARENESS-Empathy-Service orientation-Organizational awareness
REGULATION SELF MANAGEMENT-Self – control-Trustworthiness-Conscientiousness-Adaptability-Achievement drive-Initiative
RELATIONSHIP MANAGEMENT-Developing others-Influence-Communication-Leadership-Change catalyst-Building bonds-Teamwork & Collaboration
Self-AwarenessKnowing one’s internal states, preferences,
resources and intuitions
• Emotional Self-Awareness
• Accurate Self-Assessment
• Realistic Self-Confidence
Knowing one’s internal states, preferences, resources and intuitions
• Emotional Self-Awareness – Recognize your own inner signals, note how decisions and values match
• Accurate Self-Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help
• Realistic Self-Confidence – Be willing and able to play to your strengths, admit you have them!
Social AwarenessAwareness of other’s feelings, needs, concerns and the
currents, networks and politics of the organization
• Empathy
• Organizational Awareness
• Service Orientation
Awareness of other’s feelings, needs, concerns and the currents, networks and politics of the organization
• Empathy – Listen, attune, grasp other’s perspectives
• Organizational Awareness – Understanding organization politics being able to be politically astute, know the values and unspoken rules
• External Awareness – Being aware of others around you and how you effect them.
Awareness of one’s effect on others, ability to work effectively and efficiently with others
• Inspirational – Embody what you ask of others• Influence – Be persuasive and engaging• Developing Others – Cultivate people’s abilities• Change Catalyst – Recognize the need for change,
challenge the status quo• Conflict Management – acknowledge and redirect• Building Bonds – Cultivate the web of relationships• Teamwork & Collaboration – Be a model of respect,
helpfulness and cooperation
What does it mean to “manage” oneself?
TURN TO YOUR NEIGHBOR AND SHARE AN
EXAMPLE OF SELF-MANAGEMENT:
1) WHEN YOU DID 2) WHEN YOU DIDN’T
SELF MANAGEMENT
• Emotional self-control: keeping disruptive emotions and impulses under control
• Transparency: Displaying honesty and integrity; trustworthiness
• Adaptability: flexibility in adapting to changing situations or overcoming obstacles
• Achievement: The drive to improve performance to meet inner standards of excellence.
• Initiative: Readiness to act and seize opportunities• Optimism: Seeing the upside in events
Emotional Self-Control – Manage your own disturbing emotions, stay calm and clear-headed
Transparency – Live your values, admit mistakes, never turn a blind eye
Optimism – Roll with the punches, expect the best of everyone.
Adaptability – Flexible, nimble, fluid, comfortable with ambiguity
Innovation – Seize opportunities, or create them
Achievement – Continually learning – and teaching– ways to do things better
Managing one’s internal states, impulses and resources
Relationship Management
• Inspirational• Influence• Developing Others• Change Catalyst• Conflict
Management• Building Bonds• Teamwork &
Collaboration
Awareness of one’s effect on others, ability to work effectively and efficiently with others
RELATIONSHIP MANAGEMENT
• Inspirational leadership: Guiding and motivating with a compelling vision
• Influence: Wielding a range of tactics for persuasion• Developing others: Bolstering others’ abilities through
feedback and guidance.• Change catalyst: Initiating, managing, and leading in a
new direction• Conflict management: resolving disagreements• Building bonds: Cultivating and maintaining a web of
relationships• Teamwork and collaboration: cooperation and team
building.
Group Exercise
• Discuss whether or not you believe EI is more important than IQ, why or why not?
• Share your highest EI score and share why you think you scored so well in this area.
• Share your lowest EI score and share why you think you scored so low in this area.
• How do you think you can increase these scores?