Diana Roireau909-549-6998 dianaroireau@gmail.com Rancho Cucamonga, CA

OBJECTIVE

Seeking to obtain a position as an Training Facilitator where my skills, experience and ability to communicate well can be utilized to enhance productivity and efficiency.

QUALIFICATIONS

Total understanding of record keeping and documentation

Strong knowledge of all Office software Ability to create spreadsheets and compile

data utilizing Microsoft Excel Able to utilize QuickBooks to reconcile

update and print all forms of financial documentation including AR/AP

Over 20 year of customer service experience

Experience in Cisco multi-line phone system Over 20 years of experience in creating and

maintaining an efficient office environment Able to think quickly and be solution based

during conflict resolution Efficient in processing all forms of data via

data sheets and online tracking Strong knowledge of all office equipment Resume workshop facilitator

Created a file management system for resource fliers and hand-outs

Created a job posting system for public resource room and updated daily

Responsible for up to 28 customers at any given time utilizing computer resources and assisting as needed.

Provided job research support to assist in reaching their goal of employment.

Created reference material and PowerPoint slide presentation for computer workshop

Basic Computer and Microsoft Word Workshop Facilitator

Created Power Point for new support staff orientation and training protocol.

Prescreen applicants and gather required documents for processing

Case note customer profiles and updated individual progress on county website

Office floater providing multi-task duties to obtain customer satisfaction

EXPERIENCE

HOUSER/FTW Ontario, CACustomer Service Representative/Living Spaces 06/2016-Current

Workforce Development Department Rancho Cucamonga, CAAdministrative Asst./Support Staff 05/2014-03/2016

Department of Rehabilitation Ontario, CAComputer technology tutor 12/2014-04/2015

Blakeslee CPA Group Los Angeles, CAAdministrative Assistant 2/1996-07/2001

Law Office of Frederic J Warner, Esq. Beverly Hills, CALegal Secretary 02/1997-08/1999

HR Professionals, William Livingston, Esq. Glendora, CALegal Secretary 04/1992-12/1996

EDUCATION

Accountant Education Group CPA Studies Silverlake, CA 1998Pro Career Development Inst. Paralegal Studies San Dimas, CA 1997Regional Occupation Program Banking Occupations Monrovia, CA 1992