JULIE A. FISHER Denver, CO 80214 (503) 957-3094

jafisher.denver@gmail.com https://www.linkedin.com/in/jafisher1

BUSINESS ADMINISTRATION PROFESSIONAL Business Management ▪ Communications ▪ Sales

PROFESSIONAL SUMMARY 25 years business management experience on continuous path of professional advancement Decisive people and project facilitator Excel in positions of major responsibility with vision and leadership Established operational systems, with enhancements as appropriate Success performing in a metrics-driven environment SELECTED SKILLS Business Management Managed all facets of retail finances including: budgeting, sales forecasting, analysis and reporting, payroll, operations expenses, overhead control Skilled in generating new business and increasing sales volume to surpass goals Supervised all aspects of day-to-day operations and implemented prompt action Able to pull together and manage all aspects of complex projects Other areas of business expertise include: working with vendors, marketing, inventory management, purchasing, merchandising, and staff management Communications Effective at communicating with direct reports, supervisors, senior management, and executives Mastered experience in staff hiring, training, development, scheduling, and task delegation Maximized staff effectiveness and morale Excellent written, verbal, listening, and counseling skills Developed strategies to elevate customer service to exceptional standards Reputation for excellence and high quality customer service Resolved a wide range of customer issues by applying diplomacy and assertiveness Consistently willing to persevere until customer or staff issues/concerns are resolved Sales 20+ years experience with Retail, Service, and Wholesale sales Effective training on selling techniques using creative methods Increased sales by over 200% over two years for Pendleton Woolen Mills Managed store with $1.6M in sales EMPLOYMENT HISTORY 2014–Present Operations Lead AMERICAN GIRL BOTIQUE, Lone Tree CO 2013-2014 Office Assistant IMAGINE POSSIBILITIES, Aloha OR 2002-2013 Retail Store Manager PENDLETON WOOLEN MILLS, Portland OR 1998-2002 Retail Store Manager YANKEE CANDLE CO, Denver CO 1996-2000 Managing Partner THE C4 GROUP, Denver CO 1993-1996 Administrative Director PUBLIC DECISIONS INC, Denver CO EDUCATION & TRAINING Bachelor of Arts Liberal Arts University of Northern Colorado Certification Mediation and Conflict Resolution Portland State University, Oregon