RESUME

JULIA ROBINSON 3B LOUISE AVE WARRADALE SA 5046

CONFIDENTIAL RESUME – JULIA ROBINSON

PERSONAL DETAILS Name: Julia Robinson Address: 3b Louise Ave, Warradale SA 5046 Telephone: 0407 790 021 Date of Birth: 21 April 1961 Email address: robinsonjulia21@gmail.com DEMONSTRATED SKILLS

Able to work within a team environment and autonomously when required Able to work effectively in Customer Service and Account Management roles High level communication skills, both written and verbal Excellent organisational and time management skills High level of commitment, energy and drive Strong management presentation skills Able to implement and develop initiatives Able to effectively liaise and communicate with employees and clients on all levels Intermediate knowledge of: Microsoft Office suite, including Word, Excel, PowerPoint as well as

Internet, Intranet, Email systems and Database systems – various, including SAP

EMPLOYMENT HISTORY April 2005 - Current API Leisure & Lifestyle (Australian Post-Tel Institute - NFP) Business Development - Account Manager - SA Reporting to the Business Development Manager - Vic, SA & WA. I am the sole Business Development and Account Manager Team Member in South Australia and work alongside the SA Customer Service Team as the senior staff member.

Consistent focus on successful sales results Key point of contact, managing client relationships and expectations Proposal writing to target clients specific expectations Company representation at events and relevant HR industry trade functions and seminars Development and implementation of trade promotions and client Expo’s Proven ability to prepare confidential client contracts, agreements and proposals Extensive report writing and presentations Management and execution of direct mail campaigns Database management Assistance with tender negotiations Cold calling Develop initiatives for client growth and value Problem solving Assist with the creation and implementation of regular communication and marketing tools,

including editorial contribution for the Bi - Monthly API ‘Lifestyle’ Magazine

CONFIDENTIAL RESUME – JULIA ROBINSON

Assist with the delivery of major developments including the new API Website and App Coordination of dynamic program launches, inductions, refresher presentations and client on-

site servicing Tailoring of ongoing client communication tools Assist with customer service & member enquiries Maintain a high level of confidentially

ACHIEVEMENTS:

Achieved and secured business growth of 10-50% on new and repeat business

Securing client contracts and renewal agreements, with investment price increases

Consistently achieve sales and Account Management targets

Extensive coordination of live state wide launches to new clients via personal and telephone link in presentations at regional and remote South Australian sites

Date January 2000 - April 2005 Clements Recruitment - Senior Consultant As part of the Client Services Team, I reported to the Managing Director and managed an efficient database and provided a professional consulting service to both clients and candidates.

Develop & secure new business Maintain and build client relationships - government and commercial sectors Market prospective clients Database management Cold calling Key point of contact, managing client relationships and expectations Contract and rate negotiations Assist with tender negotiations Problem solving Successfully combat competitive challenges

Company representation at events and relevant HR industry trade functions and seminars

Maintain a high level of confidentially

ACHIEVEMENTS:

Achieved and secured business growth of 10-50% on new and repeat business

Securing client contracts and renewal agreements

CONFIDENTIAL RESUME – JULIA ROBINSON

Date June 1995 - December 1999 Adelaide Convention Centre - Business Development Executive Reporting to the International & National Sales and Marketing Manager. As part of the Sales and Marketing Team, I developed business opportunities through effective Business Development and Account Management

Maintain and build client relationships - international, national and local SA markets Solicit new business through an established client database Company representation at events and industry trade functions and seminars In-house promotions via sales calls, visits and leads Cold calling Key point of contact, managing client relationships and expectations Successfully combat competitive challenges International and national client networking and entertainment

ACHIEVEMENTS:

Excelled in achieving weekly sales targets and KPI’s

Developed effective business relationships with the Adelaide Convention & Tourism Authority (ACTA) and SA Tourism Commission

Achieved and secured business growth of 10-50% on new and repeat business EDUCATION

Saint Aloysius College, Adelaide (Year 11 - Leaving, certificate completed: 1978 ) PROFESSIONAL DEVELOPMENT

Certificate IV in Front Line Management - 2003

Certificate - Recruitment Privacy & Occupational Health & Safety Training - 2003

Sales Skills Development Workshop - 2001

Face to Face Selling - Ansett/TNT Human Resource Management - 1992 REFEREES

Available upon request