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Jordan e-Government

Eng. Shireen Shaka’a

Head of Change Management Streame-Government Program

July 2010

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Agenda

e-Government Program Importance in Jordan.

e-Government Pillars & Major Achievements

E-services Classification.

E-Government future plans.

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e-Government Program Importance in Jordan

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Deliver high-quality services to consumers, businesses and organizations;

Improve government performance and efficiency;

Enhance Jordan’s competitiveness;

Ensure public sector transparency and accountability;

Reduce costs and increase ease of interaction with government;

Promote development of Jordan’s ICT sector;

Develop skills within the public sector;

Improve information security.

e-Government Importancew

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• Improve service delivery

• Improve responsiveness to customer needs

• Increase transparency of government

• Save time and money

• Create positive spin-off effects on Jordanian society

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Jordan e-Government Royal Vision

His Majesty's Vision

“Be a major contributor to

Jordan's economic and social

development by providing

access to Government e-

Services and information for

everyone in the Kingdom

irrespective of location,

economic status, ICT ability

and education”

HR Development

Technology Utilization

Transformation to Knowledge

Economy

Socio-Economic Development

Public Sector Development

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Countries Applying e-Government

North America

Canada and the United States

Europe

Czech Republic, Ireland, and Russia

Asia

China, India, and Thailand

Latin America &

the Caribbean

Chile & Costa Rica

Middle East & Africa

Egypt, Ghana, Jordan, Oman, Qatar,

Saudi Arabia, South Africa, UAE, Bahrain

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Jordan Competitiveness

UN E-government Survey 2010

Jordan Ranked 4th

amongst the Arab World

Jordan’s Global Rank receded 51w

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Four stages of online service development

Connected

Transactional

Enhanced

Informational

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Government Pillars & Major Achievements-e

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Jordan e-Government Strategy & Pillars

Leadership Vision for e-Government and Public sector Development

e-Services

Te

ch

no

log

y &

Infra

stru

ctu

re

Law

s &

Reg

ula

tion

s

Institu

tion

aliz

atio

n

Bu

sin

es

s

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National e-Government Steering Committee.

Standardized e-Government Units within each ministry.

( Almost 87 Units established)

Working groups to coordinate key cross-governmental

e-Government policies and initiatives.

Regular reporting mechanism to Jordan’s political le

adership (Prime Minister).

Cooperation with MOPSD.

Jordan e-Government Pillars Achievements

Institutional Pillar

Institutional

Framework

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Jordan e-Government Pillars Achievements

Legal Pillar

Development of an effective legal framework for

e-Government.

National Information Security Policies

Laws and regulations related to e-transactions exist.

Gap Analysis evaluation was done to determine gaps

in existing laws.

The Central Bank has issued regulations that partially

address e-transfers and e-banking.

The Ministry of Finance has issued regulations on

e-payments, but amendments are needed.

Cyber Crimes Law Draft

Legal Framework

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Jordan e-Government Pillars Achievements

Technology & Infrastructure Pillar

Development of a federated enterprise architecture

for e-Government in Jordan.

Developments of Information security standards &

policies.

Building Operations Center.

Shared Services:

E-government Portal.

Secured Governmental Network (SGN).

Payment Gateway.

National Contact Center (NCC).

SMS Gateway.

Enterprise Service Bus (ESB).

ICT and

Infrastructure

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Jordan e-Government Pillars Achievements

Business Pillar

Business Level

Business Processes / Change Management

Capacity building and human resource management

(Nearly 12,000 training opportunities).

Develop methodologies: RFP Development, Change

Management, Project Management Kits.

communication strategy and plans for e-Government

that targets various stakeholders of e-Government.

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services Classification-E

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ProcurementHR

Financial Warehouse

بوابة الدفع

االلكترونية

JD 12

TAXES

Traffic fines

Registration

Vertical Services Cross Governmental Services

Composite ServicesShared Services

e-Services Classification

Each entity to develop 3-5 vertical services

Benefit from Available Standards and

methodologies.

Build with e-government integration in mind

& in consultation with e-government

programDevelop 8 cross-organizational services:

Central Registry (MIT)

Non-criminal (MOJ)

Income & Sales Tax (ISTD)

DVLD, Vocational License (MOGA)

CSPD, National Library

DOBR

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بوابة

الدفع

االلكتر

ونيةJD

12

TAXES

e-Government

Shared Services

NITC

SGN Network

Ops

Center

5.75

Mbps

Gov1

Gov2

Gov5

Gov6

Gov...

Gov16

E1=2M

ISDN=128K

STM1:155M

PRI:2M

ISP

International

Gateway

Gov4

JTC Network Access Point (NAP)

Core Fiber Backbone

Alternate Carrier Local Loop

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Government future plans-E

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Services Projects:

Follow up vertical services

Develop up coming cross governmental services

Technology and Infrastructure Projects:

SGN4

Edge ESB

Transactional Portal

Notification gateway

Operations Projects:

Operations Center Expansion,

Develop Monitoring Tools,

Network and Systems Management Improvement

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Security Projects:

Security Operations Center (SOC)

Identity Management System

PKI Implementation

Business Continuity

Change Management Projects:

Public sector e-gov Awareness for use of e-government standards and shared services.

E-gov Units capacity building.

Training for GOJ employees on available technical training for capacity building.

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Future Plans – Cont.

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www.Jordan.gov.jo

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