Join the SocialMedia.org Community Team

WHAT WE DO:

At SocialMedia.org, we help the heads of social media at big companies be great at what they do. Our members are the largest brands in the world, and you’ll work with their social media teams every day.

We run a community just for them, where they help each other make social media work inside big business. We facilitate conversations, build relationships, and bring them together online and in person. We help them help each other.

If you have the skills and the passion, we have a place for you.

WHY WE DO IT:

We believe that companies that learn to engage and communicate with their customers in social media are more successful and have more meaningful businesses. That’s because companies using social media treat us better: They learn to care, to listen, to make better products, and to better serve their customers. The people who step up to lead these initiatives inside big companies have a tough job. We help these good guys win by surrounding them with a community of peers who understand their challenges and support them.

Work with social media leaders at the world’s greatest brands.

We’re looking for great communicators who love the social media business, connecting with people, and helping them solve problems. Bonus points if you’ve got experience working for political offices, campaigns, grassroots organizing, associations, member recruiting, business development, non-profits, alumni relations, or donor development.

(Note: We’re not social media marketers, consultants, or an agency. We don’t do social media campaigns, strategy, or training. If you want to do social media, this isn’t the right job for you. You won’t get to blog or do social media marketing. But, if you want to facilitate a community of people helping each other do social media, you’ll love it here.)

Hello! We’re thrilled you’re interested in working with SocialMedia.org. There are four great jobs on our Community Team. Read this to learn about each role and the skills required. If you’d like to apply, go to socialmedia.org/jobs to find detailed descriptions of each position. You can apply for a specific job, or you can apply to the “Community Team” position and we’ll help you find the job that’s perfect for you.

Four great jobs for different personalities:

JobsCOmmunITY OuTrEACH

COmmunITY EvAngElIsT

mEmbEr ExpErIEnCE

COunCIl mAnAgErs

What you’ll do

Find social media leaders at brands and contact them

Tell our story and bring them into the family as a member

Take care of the members

Encourage conversations and relationships

What it means

Find the many people who could use our community’s help and let them know we’re here

Build our community, help big brands understand how great it is here, and help them work through their process to join us

Provide high-touch member service and support; use our processes to give them an extraordinary experience

Run our community, moderate conversations, introduce discussion topics, and build deep member connections

You’ll like this if you

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Researching, following the news, figuring out who’s who, and meeting people

Talking to people, relationship-building, and recruiting for a cause

Thrilling people with great service and taking care of the smallest details

Leading a group, encouraging participation, and building relationships

Specific skills

Researching people and networking with them

Some sales or sales-like experience

Customer care, attention to detail

Community leadership, facilitation, topic knowledge

Community Team Roles and Responsibilities

Here’s a summary of the four positions on the Community Team. You can find much more detail on these roles in their full job listings at socialmedia.org/jobs.

The essential skills:

Each job requires its own specific skills, but everyone needs these basics to succeed here:

• Know the topic: Really love talking about social media as it’s used by big companies

• Know the people: Understand, relate to, and talk to big brand executives

• Networking: Meet new people and get to know them

• Build relationships: Make friends and build long-term relationships

• Communicate: Be a great phone, email, and social media conversationalist

• Write: Stellar writing in a business-casual voice

• Execute: Love processes, details, and databases because they enable excellent personal service

• Care: Believe in a cause and convincingly share your passions for it

Some important details:

HOW TO ApplY:

All the details are at socialmedia.org/jobs. We have a challenging application process that takes 2-3 weeks.

lOCATIOn:

These are full-time, in-the-office positions based in Austin or Chicago. Sorry, no telecommuting or relocation options are available.

COmpEnsATIOn:

We offer good benefits, a great health plan, and profit sharing. We’re never going to have an IPO or sell out to a bigger company — we’re in this for the long term.

Working at SocialMedia.org

THIs Is An unusuAl plACE TO WOrk.Learn all about our company culture at gaspedal.com/life. We’re quirky, so you should read it carefully before you apply.

Imagine never having another boring day at work, in a place free of politics and whiners. Combine that with amazing energy and productivity that cranks out astonishingly good work every day. We don’t know it all, but we’re figuring it out together and having a great time doing it.

WE’rE nOT THE sTArs. We spend our days helping the good guys win. We love to serve our customers, help them thrive, and make them the stars. We’re a service organization of folks that aren’t interested in the spotlight. We’re the backstage crew that makes sure our members shine.

This is a great job if you’re all about other people. You won’t like it so much if you’re interested in building your own reputation or your personal profile.

What it’s like to work with us:

You’re going to love it here. We’re looking for amazing people.

This is a dream job if you’re interested in social media, amazing customer service, or the future of marketing.

You won’t just be reading about the visionaries. You’ll be working with them to make the future more ethical and effective.

Businesses everywhere are beginning to realize that honest, ethical customer love is the most powerful kind of marketing. They are learning to listen, to obsess over customer experience, to treat people like people, to value values, to be part of the community, and to be nice.

Stop talking about this stuff. Do something about it.

Passionate people who want to spend their day talking about something they love

Believe in our mission that social media will make companies nicer (and more successful)

Love social media and want to talk about it all day, specifically as big businesses use it

Want a career (not just a job) and see yourself on our team for many years

Community Team Position Details

SocialMedia.org’s Community Outreach team members are community builders who track down the most interesting executives in social media and start relationships with them. You’re a networker and an advocate for what we do. You’re also a focused researcher who can dig deep on the web and uncover hard-to-find information. You’ll put what you find into our database so we can act on the information. You’re not a salesperson, but you’re not shy either. When you find new potential members, you’re the one who makes first contact (by phone, email, or social media) and starts the relationship.

Specific skills: Researching people and networking with them Location: Austin Learn more about this position: socialmedia.org/jobs/outreach

SocialMedia.org’s Community Evangelists find new potential members and encourage them to join our unique community. You’ll track down kindred spirits, help them understand what we do, and get them to join our organization. We’re looking for people who love to recruit for a cause and/or folks who like selling (but aren’t salesy) and want to do it in a positive environment for a worthy mission. This role is similar to political fundraising, grassroots organizing, association member recruiting, business development, or non-profit donor development. We enjoy building long-term relationships with lifetime happy customers.

Specific skills: Sales or sales-like experience Location: Austin Learn more about this position: socialmedia.org/jobs/evangelist

SocialMedia.org’s Member Experience Specialists ensure that our members have an extraordinary experience. You’ll serve as a liaison and concierge, backed by administrative processes to make sure everyone is taken care of and no detail is missed. You thrive on amazing customer service and love to help customers, solve their problems, and see them smile. You’re the one taking care of all the member-care support details to make it perfect: the database, reports, communications, and all the rest. You admire how the happy folks at Southwest, USAA, Rackspace, and Zappos deliver amazing service day after day and love their jobs as much as customers love the companies.

Specific skills: Customer care, people skills, attention to detail Location: Chicago or Austin Learn more about this position: socialmedia.org/jobs/memberexperience

SocialMedia.org Community Managers encourage conversations and personal connections between our members. You facilitate and moderate our community discussions online and in person. You’ll welcome our new members and get them comfortable and participating. You know enough about corporate social media to help keep the conversation moving, while having the presence of mind to let the members do the actual talking and analysis. You love social media and want to create an atmosphere where senior social media leaders can get together to talk. You love taking care of people, supporting them, and making sure they feel like they are in a safe space where they can share with trusted friends.

Specific skills: Community leadership, facilitation/moderation, topic knowledge Location: Chicago or Austin Learn more about this position: socialmedia.org/jobs/communitymanager

Community Outreach

Community Evangelist

Member Experience Specialist

Community Manager