Joel Sparks

1432 R St. Apt #102 NW. Washington DC 20009 | C: 202-903-4442 | E: joelsparks76@gmail.com

OBJECTIVE: To pursue a challenging position as a professional with a top-notch company that will allow me to further utilize my existing skills and enable me to acquire new abilities. SUMMARY OF QUALIFICATIONS: An enthusiastic professional demonstrating the ability to improvise, and improve procedures, while providing support for managers and/or staff maintaining excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality by operating lift equipment.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of store and company procedure, practices, methods, and techniques Impeccable organizational and coordinating skills Ability to maintain good relations with public and staff Exercise sound decisions and independent judgment in pressure situations

Professional Experience

Home Depot Bethesda, Maryland October 2013 – CurrentlyMillwork Specialist:

Build and design special order quotes for customers Ability to assist in establishing store or office policies and procedures, and coordinate department activities Respond to customer interaction and maintain customer loyalty by providing the right solution

Project Specialist: Project Specialist supports three primary areas: People, Process and Pipeline. Responsible for performing a variety of extended, continuous professional quality customer service Responsible for performing weekly associate training and new employee coaching

Appliance Specialist: Maintain punctual schedule as well as flexible to overtime hours Coordinates and supports the supervisor in daily operations Ability to handle one on one customer service in high volume situations

Garden Sales Associate: Primary focus is Customer Service, In stock Merchandise and Store Appearance Licensed and certified to operate heavy lift machine equipment: Order Picker, Forklift and Reach Truck Ability to work independently and also be an team player with flexibility, cooperation and communication

E Z Taxes LLC Beltsville, Maryland April 2009 – October 2013 Customer Service & Support Specialist:

Prepare notification letters to tax clients from previous years Handled routine customer service independently and correspondence without review Receive visitors and answer telephone calls; furnish information of company policies, rules and procedures

Down Town Locker Room Hyattsville, Maryland August 2010 – January 2012Retail Sales Associate:

Responsible for performing a variety of weekly stock, retail and store marketing strategies Prepared and processed purchase orders for store supplies needed on inventory Extended continuous professional quality service to potential shoppers and current customers

Education Silk City Academy Paterson, New Jersey June 1995 ECPI University Virginia Beach, VA December 2014 - Currently

*References and other information available upon request