j&j resume - chris wong - 12-15-2015

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CHRISTOPHER WONG

[email protected]

4166 Dawnridge Rd. E. Jacksonville, FL. 32277 904-443-1615

OBJECTIVE:

To pursue a management career that will challenge my potential and allow me to enhance and apply my people

management skills, professional relationships, and knowledge of quality and information systems to provide flawless

delivery of solutions and innovation across business sectors and companies.

EDUCATION:

B.S., Computer and Information Sciences,

University of North Florida, December 1994.

GPA: 3.66/4.0

Graduated Magna Cum Laude

WORK HISTORY:

3/05 - present

Vistakon (Johnson & Johnson Vision Care), Jacksonville, Florida

QA Project Manager

Responsible for project management of validated business applications on the Vision Care Integrated Business

Enterprise System (VIBES). Maintained and supported quality applications developed in VIBES including:

Nonconformance, Investigation, and Corrective and Preventive Action (CAPA), Complaint Handling System (CHS),

Global Change Control (GCC), Global Application Change Control (GACC), Global Regulatory Affairs Tracking

System (GRATS), and SAP Enterprise Resource Planning (ERP) Change Management. Worked with business

groups to gather detailed requirements to design, implement, maintain, and enhance VIBES applications. Utilized

Agile software development to build, demonstrate, and refine systems to meet business needs based on up-to-date

requirements. Utilized in-depth database understanding of EtQ Reliance table usage and relationships to introduce

new application functionality, resolve issues, and work with Cognos team to build/enhance business reports.

Applied EtQ Reliance Engine (configuration) and Designer changes to validated development, QA (staging), and

production environments (via direct and promoted changes). These changes are managed through the VIBES

Change Control (VCC) application. Maintained VIBES application documentation as “living documents” - which

are continually revised to reflect the current (production) system configurations of all VIBES applications.

Implemented and maintained the Global Change Control (GCC) application - a company-wide manufacturing change

control system utilized for changes to validated manufacturing lines, computer systems, and product cartoners at

global manufacturing facilities. Applied 2-3 major application revisions to GCC per year - to integrate user-

requested feedback and business requirement changes. Responsible for global alignment of system changes to the

application.

Implemented EtQ Reliance Electronic Validation (eValidator) application to allow for the automated execution of

validation test scripts for VIBES applications.

Created and managed the Global Regulatory Affairs Tracking System (GRATS) to track regulatory affairs requests

and communication between country affiliate representatives and the Global Regulatory Affairs group.

mailto:[email protected]

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Created and implemented the Global Application Change Control (GACC) application - a company-wide software

application change control system for GxP (validated) and non-GxP (non-validated) application changes - utilized

globally for manufacturing, distribution, quality, and reporting application change control.

Managed modifications to the nonconformance, investigation, and CAPA applications. Added functionality to

nonconformance application for automatic creation of calibration nonconformance events - via interface with

validated company calibration system. Continued to make updates to the nonconformance application until full

transition to alternate (EtQ Instinct) nonconformance application.

Maintained interfaces for CHS, GCC, and Nonconformance applications (via Unix script maintenance and

execution).

VIBES applications were developed and maintained using EtQ (Excellence through Quality) Reliance system (4GL).

Managed EtQ and internal consultants on VIBES application development, upgrade and maintenance activities.

Continued to receive EtQ Reliance expert-level user training at user conferences.

Attended the following conferences:

- 2005 User Conference


o Received “EtQ Innovation Excellence Award” for presentation on GCC application






4/03 - 3/05


IT Senior Programmer/Analyst

Responsible for maintenance and enhancements to quality systems (Complaint Handling System (CHS), Closed

Loop Corrective Action Tracking System (CooLCATS), and Document Compliance (QUMAS)) at Vistakon.

Responsible for interface integration to quality systems. Implemented interfaces with company-wide ERP (SAP)

system to process globally generated product complaints in a validated environment (received "J&J Standards of

Leadership" award for this endeavor). Part of core development team which launched ComplianceWire Learning

Management System (LMS) at Vistakon facility.

8/98 - 4/03


IT Programmer/Analyst

Responsible for the design, development, and implementation of UNIX batch scripts to support daily, weekly, and

monthly automated processing for a global logistics decision support system (Manugistics). Designed and

implemented UNIX functions, SQL scripts, and PL/SQL stored procedures and functions to interface with global

logistics tables - to manipulate data for product conversions and extract data for report generation. Designed and

implemented system to generate recommended shipment files and palletized EDI formatted orders for global

affiliates - eliminating the need to key these orders manually by international customer service. Implemented

conversion from UPC to alternate product identification system (product id/master product id) for global logistics

decision support system. Designed and implemented systems to convert on-hand, in-transit, and sales history files to

different versions of the same brand. Designed and implemented system to deplete inventories levels of older

versions of a product prior to the shipment of the newer version of the product. Generated product identification

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information (Product Numbering) for company-wide usage on multiple product brands. Supported facilities

maintenance (Maximo) and spare parts (EMPAC) management system.

6/98 - 8/98


IT Consultant

Designed and implemented UNIX batch infrastructure to automate (via crontab) all daily and weekly global logistics

decision support system (Manugistics) processes.

3/97 - 6/98

Humana Insurance Service Center, Jacksonville, Florida

Programmer/Support Specialist

Installed and Supported PC application software. Worked on PC hardware configuration and network

addressing/configuration. Provided Novell Netware support. Designed, developed, and implemented PC to

mainframe applications (utilizing C and WinBatch on the PC to interface with a Rumba mainframe emulation

session, via OLE). Designed and developed applications (using CA-Clipper) to enhance and support an encounter

(claim) order entry system. Provided PC software training.

12/95 - 2/97

Humana Insurance Corporate Office, Louisville, Kentucky

UNIX Systems Programmer

Responsible for the maintenance of a business critical imaging (claims) processing system (utilized in Jacksonville -

FL, San Antonio - TX, and Louisville - KY) in a client-server environment. Developed UNIX batch scripts to

support and enhance imaging system functionality and usage. Supported imaging, workflow (routing), and print

station computers on the imaging system. Worked extensively on imaging workflow (routing and queuing) system

and routing rule creation and manipulation. Supported optical jukebox towers (used to store scanned claim images).

Assisted in database reorganizations and RS/6000 hardware upgrades. Analyzed and resolved claim processing

issues on corporate mainframe.

12/94-11/95

Humana Insurance Service Center, Jacksonville, Florida

Programmer

Created (using CA Clipper) automated claims processing systems - which downloaded claims from corporate

mainframe and routed them to resolution personnel (based upon their claims processing authorization). The system

also prefilled standard fields on mainframe client session (3270 emulators) and utilized hot-key functions (through

OLE) to perform automated processing by extracting information from a personalized DBase database (containing

claims particular to the individual) and pasting it to the mainframe client session. Provided software and hardware

support for personal computers and network applications.

PROFESSIONAL CREDENTIALS/CERTIFICATIONS:

2001 - Oracle8 Certified Database Operator (Oracle Certified Professional)

2001 - Oracle8 Certified Database Administrator (Oracle Certified Professional)

2001 - Oracle8i Certified Database Administrator (Oracle Certified Professional)

2002 - Oracle9i Certified Database Administrator (Oracle Certified Professional)

2013 - American Society for Quality - Certified Quality Engineer

2015 - American Society for Quality - Certified Software Quality Engineer

MANAGEMENT/PROJECT MANAGEMENT/HUMAN RELATIONS TRAINING:

2006 - Lindsay McKenna - Project Management I

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2007 - Lindsay McKenna - Project Management II

2007 - Dale Carnegie Course: Effective Communications & Human Relations/Skills For Success

2011 - J&J First Line Leader I: Leading People

BUSINESS GROUP AFFILIATIONS:

6/15 - present

Co-Chairman of People-Pillar for “Advancing Innovation in Science & Engineering” (ADVISE) Employee Resource

Group (ERG)

PERSONALITY TYPE:

Myers–Briggs Type Indicator (MBTI): ISTJ

TECHNICAL KNOWLEDGE:

Computer Languages and Scripting:

Python, Unix Script, Visual Basic, PowerBuilder, Microfocus COBOL, PL/SQL, CICS, ANSI C, Java, CA-

CLIPPER, AWK, SED, WinBatch, Pascal and Assembler.

Operating Systems:

Windows (95, 98, 2000, NT, XP Professional, 7) and UNIX.

Databases:

Oracle (7, 8, 8i, 9i, 10g, 11g), Sybase, DB2, Dbase IV

Applications:

- EtQ Reliance 11 Engine /Designer

- EtQ Reliance eValidator (Electronic Validation Application)

- Manugistics (Demand Planning, Distribution Planning, Finite Capacity Scheduling)

- Qumas (Enterprise Document Management System)

- ComplianceWire (Learning Management System)

- Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Visio)

- Microsoft Project, Microsoft Visual SourceSafe, Microsoft Visio, Microsoft Internet Explorer

- Hummingbird Exceed (x-term session)

- Oracle Enterprise Manager

- Toad (Oracle IDE)

- Cognos (Business Intelligence/Reporting System)

- Action Request System - Remedy User (Help Desk Tracking System)

- Compare Suite (File Comparison Application)

- Beyond Compare3 (File Comparison Application)

- Emulator Sessions (IRMA Workstation, Extra, Rumba 95/NT)

j&j resume - chris wong - 12-15-2015

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