jenny's lifetime dashboard
TRANSCRIPT
Lifetime Dashboard
Jenny lives in Leamington Spa with her husband. She joined her bank at the age of 22 and immediately signed up for its Virtual Assistant app.
Event 1: When things go wrong
Lost bank cards
Jenny has lost her purse, which contains all her debit and credit cards.
She immediately uses her bank’s Virtual Assistant mobile app to cancel them.
IMMEDIATE ASSISTANCE
Within minutes, Jenny’s bank calls to confirm that everything has been taken care of. Jenny is reassured to be told that she will be covered for any fraudulent card activity.
She is also sent an emergency cash code to her phone - this will let her get cash from an ATM without a card.
LOOKED AFTER
REASSURED
PLEASED
RESOLUTION
Jenny’s Virtual Assistant shows that her new bank cards have been ordered and will be dispatched within 24 hours. She can track progress and requests for the new cards to be delivered to work.
They arrive on time and Jenny activates them using her Virtual Assistant app. She’s also been sent an e-voucher for her local department store which she can redeem against leather goods – time for a new purse!
Event 2: Protected from fraud
Spotting unusual transactions
Jenny’s Lifetime Dashboard shows that Jenny travels a lot with work. However, recent transactions have taken place in an unexpected location and don’t match Jenny’s spending patterns.
INSTANT ACTION
The unexpected transactions trigger an event within Jenny’s Virtual Assistant app and she is alerted to verify transactions.
PROTECTED
INFORMED
Jenny’s current account balance changes to show that she has been reimbursed for the fraudulent activity. She’s also given a full breakdown of the value of these transactions.
Jenny can instantly see that they are fraudulent and clicks to confirm card cancellation.
SAFE AND SECURE
RESOLUTION
Jenny’s Virtual Assistant app shows that her new bank cards will be dispatched within 24 hours.
They arrive on time and Jenny activates them using her app. She is also given insight into how her card details were accessed for fraudulent use and clicks to read a quick guide about how to protect herself in the future.
Event 3: Managing life events
Changes in financial circumstances
Jenny’s Virtual Assistant App recognises that she’s had a promotion at work, as her salary payments have increased.
It congratulates Jenny and suggests she starts to make monthly over payments on her mortgage - showing the impact this would have on her household budget.
INTELLIGENT RECOMMENDATIONS
Using the integration with her personal financial management and saving goals, she is able to have greater flexibility in managing her money.
IN CONTROL
Jenny can also visualise her progress with a fun game that shows her which parts of the house she now owns outright. This really brings it home; she’s determined to save more.
MOTIVATING FINANCIAL GOALS
Over the next few months, Jenny is pleased to see the positive impact her overpayments are making over the lifetime of her mortgage. She’s able to try different ‘what if’ scenarios and is motivated to see she’s on track to pay her mortgage off 5 years early.
INSPIRED
Event 4: People like me
Making comparisons
Jenny is invited to compare her financial status with other people with the same profile.
KNOW HOW YOU COMPARE
She uses a simple mobile app, which has pulled together her financial data and gets immediate feedback.
She’s pleased to see that she’s saving more than most other people in the same category.
CONNECTED
Jenny signs up for the Connected Home service and is rewarded with a wearable payment device for festivals and concerts. It’s been pre-loaded with an e-voucher for her favourite band’s tour date at the O2!
REWARDED FOR FINANCIAL CHOICES
Jenny’s bank can see that she has a good handle on her finances and is also extremely tech savvy. It invites her to get involved in its latest innovations, including biometric fingerprint trials and a Connected Home service. This allows her bank to provide the best utility deals using intelligence from her home and energy consumption levels.
VALUED
Event 5: Changing details
Addressing life events
After being married 5 years Jenny has decided she now wants to take her husband’s name.
CHANGES ARE EASY
She uses her Virtual Assistant App to do this, which easily validates the change request using Jenny’s marriage certificate, which is held in her secure e-document wallet.
The bank immediately changes the details that appear on her app. She is also congratulated on her 5-year wedding anniversary with a discount voucher for John Lewis.
SURPRISED
Using this information, her bank can now notify her of relevant new loans and insurance services.
ADDING VALUE TO LOW-VALUE TASKS
With one click Jenny can combine her financial goals with her husband’s.
INFORMED
Event 6: Ready for retirement
Financially fit
Jenny has been with her bank for over 30 years and is now approaching retirement.
PREPARED AND INFORMED
Jenny is grateful to be kept up to date with all the latest government rules on pensions and other useful commentaries.
Her bank turns any jargon into plain English and gives insight on what it means for her specific circumstances.
VALIDATED
Jenny does some extra research and then asks her Virtual Assistant app some detailed questions. She is reassured that she has enough saved for her retirement.
MAKING THE BEST DECISIONS FOR THE FUTURE
Jenny’s Virtual Assistant app offers her a Retirement Health Check, which helps her do some “What if” analysis with some simple sliders. Relevant products and services are presented to her, along with links to information sources where she can do her own investigations.
POSITIVE