Jennifer Nielsen925-339-8916

1-Cover letter 2-Resume

3-Letter of Reference -Beth Heath

4-Letter of Reference- Cat Huegler

5-Letter of Reference-Dena Arnaout

Dear Human Resources Department:

I would like to take a moment to tell you a bit about myself in hopes of being considered for your employment opportunity. I am a highly organized individual with strong leadership skills and a passion for communicating with others. With my ability to learn quickly and efficiently paired with my positive attitude, I am confident I will prove myself to be a valuable asset if given the opportunity. I am a natural multitasker, with an affinity for handling many projects or responsibilities at any given time. It is my sincere belief that my hard work ethic, insistence on excellence, experience and confidence make me an outstanding candidate for this position. My experiences and responsibilities have helped me to master the understanding of all the necessary duties within the workplace, and I am confident that I can successfully apply them to this particular position. I hope I will get the opportunity to discuss in person how my educational background, work and personal experiences and drive for success will make me an ideal fit.

As a testament to my work ethic I can honestly say I do not have a single prior employer that would not recommend me and rehire me if given the opportunity. Thank you for your consideration. I can be reached via telephone or email to arrange an interview, and I look forward to hearing from you at your earliest convenience.

Thank you,

Jennifer Nielsen

925-339-8916

J. Nielsen 925-339-8916Immediately following my detailed resume I have provided two letters of recommendations. I have 12+ years of experience in the fields of, Administration, Reception, Escrow, Office support and management. ProfileMotivated, personable administrative professional with more than a decade of supporting executive professionals from owners and directors to managers and supervisors with a versatile skill set developed through experience as an office manager, executive assistant, project coordinator, customer service representative, escrow assistant and receptionistExceptionally diplomatic and tactful with co-workers and customers alike. Accustomed to handling sensitive, confidential information and demonstrated history of exceptional organizational skills, attention to detail a stable work ethic. I am highly focused and results-orientated in deadline-driven operations; able to identify goals and set priorities; resolve issues in initial stages. Enthusiastic with the ability to take initiatives. Experience with calendar, travel, data management, record and meeting minutes, accounting, contract management support, coordination, planning and support of daily operational and administrative functions. As well as a talent for quickly mastering any assignment as well as any associated technology: Windows.Objectiveto obtain a full time permanent position with a stable company in a professional, casual, technology-oriented, engineering-oriented environment that engages my organizational and people skills.

Described as energetic, positive, and self-motivated to provide excellent support to teams and growing organizations. Skills* Intermediate/Advanced Microsoft Office (Word, Excel, Access, PowerPoint) Outlook, Exceptional Organization, Exceptional Leadership and Communication skills, Payable/Receivable, Staff Development & Training, Report & Document Preparation, Call Center Operator, Meeting & Event Planning, Logistics Coordination, Inventory Management, Transcription, Adobe Applications Acrobat, numerous title and escrow specific programs Intermediate/Advanced Social Media: Google+, GoogleDocs, Facebook, Twitter, RELEVANT EXPERIENCE:

Fidelity National Title – Contract Position- February 2015-October 2015 Escrow Assistant

*Completed all required training for the launch of CFPB in addition to standard escrow assignments, standard daily tasks included but were not limited to answering busy phones, greeting clients, maintaining office appearance and maintaining inventory. *Responsible for reception duties, ordering of office supplies, scheduling on and off site meetings, setting up WebEx, video conferencing and mail distribution.*Responsible for opening all branch orders, organizing, updating and auditing all branch files.*Right arm to the branch manager and escrow officers in all aspects of resale and refinance escrow transactions*Served as the direct back up to the # 5 ranked EO in the industry. *Floated to other branches as a float Escrow Assistant as needed.

▪Loyalty Lab, TIBCO (Contract) Office Manager, Front Desk, Executive Assistant to Vice President,October 2013- February 2015* Provide secretarial support to the Vice President, Human Resources manager, General Manager and all office upper level management staff* Answer and screen all telephone calls, schedule appointments, conferences, and meetings as needed * Type drafts and a wide variety of finished documents * Process, track, and maintain Customers Renewal Contracts as well as create, update and maintain any changes to customer files* Prepare and distribute agenda packets for Board meetings to all, management staff and interested parties* Attend meetings Board meetings, record meetings and compile meeting minutes * Respond to customer requests for documentation, and many other day to inquiries * Collected and assembled statistical data and completed standardized reports on a regular (daily, weekly etc.) basis; created and updated Excel spreadsheets and other reports * Manage up to 10 conference room calendars in Outlook* Assist with coordinating office relocations and installations.

* Assist with coordinating large office functions and events* Emergency response team January 2013-October 2013(Contract Position) North American Title and Escrow Escrow Assistant / Receptionist* Danville, San Ramon, and Walnut Creek Offices* Responsible for reception duties, ordering of office supplies, scheduling on and off site meetings, setting up WebEx, video conferencing and mail distribution.* Responsible for opening all branch orders, organizing, updating and auditing all branch files. * Assisted the branch manager and escrow officers in all aspects of Resale and Refinance escrow transactions* Assisted in other branches as a float Escrow Assistant. * Maintained all inventory for branch and managed all shipping and receiving documentation * Standard daily tasks included but were not limited to answering busy phones, greeting clients, maintaining office appearance and maintaining inventory. * Assisted as the direct back up to 3 to 6 escrow officers. * Assisted in the newly formed Short sale Department 2009- January 2013 General Asset Preservation Office Manager, Direct Assistant to CEO, Project Coordinator, Reception * Heavy support of HR functions including tracking all time sheets and data entry.* Conducted new hire orientation covering safety, sexual harassment and benefits.* Processed initial paperwork such as application, W-4 and I-9.* Oversaw maintenance of copiers, vending machines, and other vendor interface.* Assisted with Accounts Receivable and Payable using very Basic QuickBooks* Operated Multi-Line telephone system and transfer of calls to appropriate staff or departments.* Ship packages via FedEx, Golden State Overnight, DHL, & USPS (Domestic/International)* Track and schedule office meetings using Outlook* Replenish kitchen supplies in four kitchens and office services storage room* Monitor & order office supplies* Reception coverage/switchboard* Set-up Go-to-Meetings

June -2007-2009 May North American Title and Escrow Escrow Assistant / ReceptionistDanville, San Ramon, and Walnut Creek Offices* Responsible for reception duties, ordering of office supplies, scheduling on and off site meetings, setting up WebEx, video conferencing and mail distribution.* Responsible for opening all branch orders, organizing, updating and auditing all branch files. * Assisted the branch manager and escrow officers in all aspects of Resale and Refinance escrow transactions* Assisted in other branches as a float Escrow Assistant. * Maintained all inventory for branch and managed all shipping and receiving documentation * Standard daily tasks included but were not limited to answering busy phones, greeting clients, maintaining office appearance and maintaining inventory. * Assisted as the direct back up to 3 to 6 escrow officers. * Assisted in the newly formed Short sale Department

2005- May 2007Matrix Real Estate Services Martinez, CA Receptionist/Property Administrator, Administrator Assistant to CEO and all Managing department heads * Managing front desk including telephones, tenant complaints and office needs, including processing* vendor payment and staff/tenant communications, Maintained office hours, greeted all guests and clients * Writing and posting all company rental adds * Managed calendar scheduling for company Property Mangers; managed training calendar and staff meetings * Submitted and reviewed branch expense reports on a monthly basis * Composed and set out all correspondence and violation letter for owners and tenants * Handled all day to day office manager duties * Assisted Human Resource Department with processing of new and existing hires and payroll duties 2004- 2005Higgins Purchasing Walnut Creek, CA JR Project Manager/Purchasing Agent * Outlook calendaring to schedule interviews* Complete check requests

* Reserve conference rooms* Partner with Project Managers and Accounts Payable to resolve invoice issues* Supply audio/video equipment for meetings* Provide administrative support with word processing, phone, email, data entry, copying and filing using Microsoft Office and PPMc software* Coordinate events both in-house and off site* Purchase office supplies and software * Purchasing of FF&E for hotel renovations, Pre-opening and Installations * Oversee all FF&E contracts including logistics, Warehousing & Installation services. * Negotiation and control of pricing, rebates, rebates, and allowances with all vendors to meet budget Preparation, creation, and implementation of schedules/time- lines/deadlines to complete the project successfully * Creation of purchase orders and supervision of vendors and designers to ensure timely delivery development, implication, and streamlining of purchasing process andtools to increase team efficiency and assist in completion of project with minimal obstacles * Management of bidding process to include sourcing and evaluation of supplier alternatives, vendor selection and tender analysis * Preparation of accounting documents, maintaining files, logs and other related documentation. 2003- 2005Alliance / Ticor Title Danville, CA Escrow Assistant / Direct Personal Assistant to Branch Manager * Handled all aspects of Resale and Refinance escrow file transactions. * Responsible for opening all branch orders, organizing, updating and auditing all branch files. * Assisted the branch manager and escrow officers in all aspects of Resale and Refinance escrow transactions * Maintained all inventory for branch and managed all shipping and receiving documentation* Standard daily tasks included but were not limited to answering busy phones, greeting clients, maintaining office appearance and maintaining inventory.

Beth Heath Vacaville, CA. 95687January 13, 2015

To Whom It May Concern:707.246.8789

I have known and worked with Jennifer Nielsen for several years. I came to know her as an employee in December 2007 while working for Matrix Property Management, now known as Matrix Association Management. Jennifer displayed an exemplary work ethic, completed all tasks assigned to her timely and efficiently and worked very well independently. Jennifer was a stellar administrator, punctual and an all-around wonderful employee.

Matrix was a very small office and working well together was a must. As I didn't have a dedicated assistant and managed 11 communities, I personally relied very heavily on her for many tasks related to HOA portfolio management.Jennifer assisted me with several special projects which included everything from specialized maintenance spreadsheets, mailings, board appreciation seminars to site visits.

She was always pleasant to work with and very professional in her dealings with the boards of directors, vendors and homeowners. I would highly recommend her for a position within your company.

I would be happy to discuss her qualifications with you personally. Feel free to contact me should you so desire.

Thank you,Beth Heath, CCAM

Cat Huegler cbhuegler@yahoo.com

To Jennifer nielsen@yahoo.com

Date January 13, 2015

To whom it may concern I managed Jennifer at TIBCO Loyalty Lab where she wore many hats and she wore each of them to perfection, Executive Assistant, Office Manager Facilities and Front Desk Jennifer was reliable, willing and trustworthy. She took care of business with confidence. She was specifically valuable to me as Director of Account Management we’d often have clients visiting the office I could trust Jennifer to greet the clients and perform the proper security checks.She would manage the conference room set up and catering for the day. Without fail every clients gave Jennifer rave reviews. A few even tried to steal her away!I also worked closely with Jennifer as she coordinated group and office events everything from holiday parties to off site company wide meetings to happy hours and even an in the office carnival! She owned the entire process with TIBCO procurement and expense as well. Jennifer remained a valuable member of the TIBCO Loyalty Lab team despite my begging her to come with me when I resigned. Any company would be lucky to have her on their team!

Thank you¨Cat Huegler610 780 2721

To whom it may concern,

Jennifer Nielsen is employed at TIBCO Software Inc. as the full- time Office Manager andExecutive Assistant for the TIBCO Engage business unit. I was her manager for seven months and during this time I was instantly impressed with Jennifer’s ability to multitask and keep the office in order. As our Office Manager and Executive Assistant, Jennifer was handed a variety of difficult tasks, all of which she handled professionally and always completed these tasks before her deadline and with a smile on her face.

Her responsibilities included handling the day to day office tasks, help support senior management—including the VP of the business unit, helped other employees when needed, and charmed visiting clients. She managed to bring all of senior management’s expenses up to date (some exceeding six months of backlog) and established priceless relationships with different team’s at our corporate office to help further build the alliance between the two locations and obtain resources we didn’t previously have access to.

She is comfortable meeting with clients and always makes sure they are well takencare of. Jennifer is reliable, hardworking, and has a very captivating personality that will make her an asset to any company she joins. Please feel free to contact me by phone at 650-455--6325 or email at dena.arnaout@gmail.com if you have any further questions

Sincerely,Dena ArnaoutManager, Customer Success