jĒkabpils agrobiznesa koledŽa

8/14/2019 jkabpils Agrobiznesa Koleda

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JKABPILS AGROBIZNESA KOLEDA

DARBA BURTNCA

LIETIAJ ANGU VALOD

pirm lmea profesionls augstks izgltbas

nepilna laika grmatvedbas un

komercdarbbas studentiem

1. semestris

JKABPILS

2008


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Metodisko materilu sagatavoja Jkabpils Agrobiznesa koledas lektore

Linda Markote


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Contents

1.Greetings.....................................................................................................................4

1.1. Meeting people........................................................................................................4

1.2. Starting conversation...............................................................................................6

2. Telephone conversations............................................................................................8

2.1. Phones and numbers................................................................................................8

2.2. Starting phone conversations..................................................................................9

3. Studies......................................................................................................................10

4. Working...................................................................................................................12

4.1. What do you do?...................................................................................................12

4.2. Ways of working...................................................................................................13

5.Curriculum vitae...................................................................................................... 17

Home test....................................................................................................................18

Bibliography................................................................................................................20


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1. Greetings1.1. Meeting people.Greeting and leave-taking are very important. You always have to take the time to greet

people and even shake hands, if you want to leave a good impression on your

interlocutors. Dont forget to say goodbye when you leave.

Some do's and don'ts:

Greet everyone in the group, not just the person you know or need to talk to. Ask about the family. Mention any family members you may know by name. After a meeting, dont end the conversation abruptly; say how pleasant that

relationship is and how difficult it is to leave. It also gives people the chance to

make whatever final arrangements need to be made.

After a visit to someone's home, announce that you are preparing to leave wellbefore you intend to leave. Be prepared to sit around talking a bit more before

you actually get up to leave. Then be prepared to talk a bit more while standing

around before you leave. Your host will probably walk you out into the street

where you will talk a bit more before saying goodbye.

Linger a bit when saying goodbye to someone on the street. Use your body language and your gestures should indicate that you are

interested in the conversation.

Formal Expressions

Good morning.Good afternoon.Good evening.How are you this morning (afternoon, evening, today)?Pleased to meet you.Im afraid I really must go now.

Good buy.Im fine, thank you.

Less Formal ExpressionsHello.

Hi.What's up?How's it going?Well, Id better be going.Im fine, thanks.

Exercise 1Change the following dialogue into a formal one.A: Hi, old pal! How are you doing?

B: Hello! Im fine, thanks. And how are you?

A: A bit busy. You know, Ill better be going.

B: Well, it was nice to meet you. And by the way thanks for your help with my report.

A: Dont mention it. Bye!

B: See you later, then.

Exercise 2

Mark each of the expressions with Fit is formal and with Iif it is informal.1. Hi, Cherry. How are you this evening?2. Pleased to meet you.3. Do you need a help?


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4. May I assist you with anything?5. A pleasure to meet you.6. Goodbye, I hope we will see you again.7. See you soon.8. Thanks for coming.9. Catch you later.10.Thank you for answering to our invitation.11.Not bad, thanks.12.How do you do.

Exercise 3Choose from the words below to complete the gaps in the dialogue.

Fine people later good busy MorningAfraid very better Hi weekend enjoyDialogue 1Ron: .., Jane.

Jane: Hi, Ron. How are you ?

Ron : ..thanks, and you ?

Jane: Oh, not so bad. Did you have a good?Ron: Yes, it wasrelaxing. I went to the theatre on Saturday.

Jane: Did youit?

Ron: Yes. It was great.

Dialogue 2Frank: .morning, Mrs Greenwood.

Mrs Greenwood: Frank. How are you?

Frank: Oh, veryas usual. Theres a letter for you.

Mrs Greenwood: Thanks very much, Frank. Well, Id be going.

Frank: Bye.

Mrs Greenwood: See you., Frank.

Exercise 4Put the sentences in the correct order to make a conversation.

Dialogue 1a. Fine. And you?

b. Hello. How are you?c. Hello. Fancy meeting you here at this party.d. Thanks, I will. Take care.e. Not so bad. Sorry, Im afraid Ive got to go now. I promised my husband to be

at home by ten.

f. Thanks, you too.g. It was nice to see you. Remember me to your husband.

Dialogue 2a. I have an appointment at three oclock.

b. Good morning. Could I meet Mr Darlington.

c. May I offer you a cup of coffee?

d. Good morning. Do you have an appointment, Mr..?

e. No, thank you. I will just wait.

f. All right. I hope he will come soon.

g. Im afraid he has not arrived yet. Would you mind to wait?

h. Brown. Jacks Brown


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1.2. Starting conversationUseful expressions:Mr Redman, Mrs (Miss, Ms) Green.May I introduce..Let me introduce you toId like to introduce.Have you met.?

This is.May I introduce myself?

Exercise 5Match the questions with replies.

1. Excuse me, have you got a light?2. What kind of work do you do?3. Lovely day, isnt it?4. Where are you from?5. Id like to introduce my dear friend Jane Sharky.6. Whereabouts in Latvia?7. Excuse me. Arent you John Goodman ?a. Yes. I like hot weather.

b. Latvia.c. Im an accountant.d. Sorry, I dont smoke.e. From Ventspils, to be exact.f. Its nice to meet you finally.g. Yes. Thats right.

Exercise 6Complete the gaps with a suitable phrase.1. Miss Strawberry. May I introduce my colleague Mr Richard Cliffton

.

2. Lucy, meet my cousin Larry,

3. .Hello, Tom. Nice to meet you here.

4. Im fine thank you. And how are you, Mr

Green?

5. Mum, this is Jason, my colleague

Exercise 7Make up short dialogues using the clues given.

1. You meet your colleague at the office in the morning.2. Say good bye to someone who is going away for along time. Give your love to

his or her family.

3. You meet your friend in the street. You havent seen him or her for a very longtime.

4. You have invited the following people to your birthday party. Introduce them toeach other:

1) a close friend of yours/ your sister or brother;2) a neighbour/ your colleague;3) your husband or wife / your colleague;4)

a colleague of yours/ your parents


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Exercise 8Put the words in the right order to make logical sentences.1. John call Tylor John me please Im

2. ages I seen for you havent

3. dont we met I think have before

4.Tylor I to may husband introduce Mr you my

5. meet you Its at good last to

6. you Have my the met director department of sales

7. my Give to best your regards husband

8. I figures with work. accountant an Im.

Some tips on greeting people from other cultures1. When greeting Asians for the first time, do not initiate the handshake. Such physical contactmay be uncomfortable for the other person.2. Middle Easterners, particularly Muslims, avoid body contact with the opposite sex, butpersons of the same sex commonly hug when greeting each other. When shaking hands, menshould not to pull their hand away too quickly.3. Orthodox Jews also avoid all physical contact with those of the opposite sex who are notfamily members.

4. People from France, Spain, Italy, and Portugal greet friends by kissing on both cheeks.

5. The smile is the near-universal gesture of friendliness.

6. If a person from another culture does not return your greeting smile, it doesn't indicatehostility or bad manners. In some cultures, for example some Asian cultures, smiling isreserved for informal occasions.

7. A handshake is not a universally approved greeting. However if you choose to shake hands,know that a handshake leaves a very definite and often lasting impression, and in the businessworld a handshake is the only truly appropriate physical contact for both men and women. The

proper shake

Involves eye contactIs firm but painlessLasts about three secondsTakes only two or three pumpsStarts and stops crisplyDoesn't continue through the entire introductionYou shake when

Someone offers his/her hand to youFirst meeting someoneGreeting guestsGreeting your host/hostessRenewing an acquaintanceSaying goodbye


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Exercise 9Answer these questions.

1. What are the rules of greetings in Latvia?2. Have you ever had any misunderstandings when greeting other people?3. What should you take into consideration if you want to leave a good first

impression?

4. What should you avoid when greeting someone formally?

2. Telephone conversations2.1. Phones and numbersExercise 10Match these words with their definitions

1.phone box a)a mobile phone with an access to the

Internet

2.phone card b)one of a number of phones on the same

line

3.answering machine c)a book listing telephone subscribers4.telephone directory d)an extension not connected by a wire

5.extension e)it contains prepaid units for a use in a card

phone

6. cordless phone f) a phone in a public place

7. WAP phone g) central board which connects different

telephone lines

8. switchboard h) a tape recorder which records a telephone

call

Useful expressionsto call (telephone, phone) somebody Could I speak to..?to give someone a call (a ring) Whos calling?

to give somebody a bell (a buzz) inf. Im afraid he has gone out.

to leave a message Who do you want to speak to?

to get through to Is it OK if I ring you back later?

to hold on

to dial the number

wrong number

reservations line

helpline

hotline

NumbersWhen saying numbers, use rising intonation to each group, except for the last group

when you should use a falling tone. A telephone numbers can be dividend into four

groups of numbers:

00 (double oh (BrE), zero zero (AmE) 22 (double two) 3167 943959

(access code) (country code) (area code) (number)

Exercise 11Write out these numbers in words.

1. Jkabpils Agrobusiness College, 65231917..


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2. Hotel Ritz, New York city, 212-146 3200

..

3. Disneyland, Paris, 409-331-8644

2.2. Starting phone conversationsSome tips on a good telephone conversation:

Step1Use your first name when answering the phone, along with a standard professionalgreeting. Eliminate background noise if possible.

Step2Try not to keep a caller on hold for a long time. If you can't help him/her right away,

tell him/her you'll call back - then do so.

Step3Be patient and listen to what the caller is saying. Avoid providing an answer before

he/she has finished speaking.

Step4Leave brief, clear messages on answering systems, giving your name, reason for the

call and contact information. Don't forget to leave your phone number, even if the

person has it, so he/she doesn't have to look it up.

Step5Ask if this is a good time for you to be calling when you reach someone. If not, ask

when you can reach him/her again.

Step6Be as direct and friendly as possible if you proceed. Remember that may be that other

person is as busy as you are.

Step7Put off making business calls when you're too distracted or tired. Make those calls

when they fit in best with your schedule and demeanor.

Exercise 12After reading the steps above, decide what is wrong with the following situations1. Yesterday John Brighthead, the office worker in a big car plant, received a phone call

from his customer. The customer wanted to know how much the new BMW cost. John

did not know the precise price but he had a price list with him. He told the customer tohold on and began to scan the price list. However it took him 12 minutes to find the

right price. The customer was not happy.

Why?...................................................................................................................................

.............................................................................................................................................

.............................................................................................................................................2. When he is at home John likes listening to loud music. When his customers call him

he turns it down just a bit because he thinks that his customers will approve such a

beautiful music in background.

3. John knows that politeness and friendliness are very important when dealing with

customers and business partners. So, when he calls them, he always asks some

business-unrelated questions to show his interest in their lives.

4. John is also very proud of his competence. His customer has not finished asking a

question but John is already answering it...............


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Phoning scenario

When you pick up a phone and dial the number on the keypad, one of the followingthings may happen:

1. The number rings but no one answers.

2. You hear the engaged tone. You hang up and try later.3. You get through, but not to the number you wanted. You have dialled the wrongnumber.4. The operator answers and you ask for the extension of the person you want to speakto.

5. You are put through to a wrong extension. The person offers to transfer you to theright extension but you are cut off the call ends.6. The person you want to speak is not there and you have toleave a message on theirvoicemail.

Exercise 13Anita Black is calling Ray Brown. Put the dialogue into a logical order.

1. Anita: Good afternoon. Could I speak to Ray Brown in Accounts?2. Anita: Is that Ray Brown?

3. Anita: No, Im afraid I dont.

4. Anita: Thanks. Oh no, Ive been cut off.

5. Operator: Do you know his extension number?

6. Operator: Hold on, Im putting you through.

7. Richard Brown: Brown speaking.

8. Richard Brown: No, my name is Richard Brown. Ill try and transfer you back to the

switchboard.

Exercise 14

Can you answer these questions?1. From Latvia, whats the dialling code for the United Kingdom?

2. What is the emergency number for the police, fire brigade or ambulance in your

country?

3. How often do you have to pay your phone bill?

4. Is it cheaper to phone during the night?

5. Have you ever made a reverse charge call?

6. What are the advantages and disadvantages of mobile phones?

7. How much does it cost to make a local call?

3. StudiesStarting studies

Useful expressionsto get/obtain a place at university/highschool to study for a degree intuition = teaching a postgraduate studentto get a granta degreeBA (Bachelor of Arts)BSc (bachelor of Science)conduct /do/ carry out researchto take/make notes

pass

examinations

enter

college

undergraduate graduate-obtain

diploma


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Exercise 15Complete these sentences with your own information.I am studying at ..

I am ayear student.

I am studying..

I am doing some research on..

Inyears Ill ..this school.

My favourite subjects are

My least favourite subjects are...

.

Exercise 16What do you call:1. the money some students receive if they get a place at university.

2. teachers at university..

3. students when they have completed the first degree..

4. students studying for the second degree.5. the deep und detailed study of one subject.

6. the qualification you get at the end of your studies

Exercise 17Find the subject you can study at university.cncouaigtn- cholgyopsy- wal-

sinessbu tusieds- licipots- cienidme-

Exercise 18Read the following excerpt from the newspaper.

The oldest student in the worldA 78-year-old Bulgaria woman is the oldest university studentin the world and is trying to enter the Guinness book of records,according a research for the TV show Bulgaria's Records.Yordanka Mihaylova is the oldest student in Europe and in the world.She is currently in her first year as a student in German Philologyin the Veliko Tarnovo University.

She is soon to get her MA in English Philology.She is also competing to score a record for longest teaching experience

she has been a teacher for over 45 years.

Answer these questions:

1. How do you think what makes people to start studies at such age?2. What qualities does this lady possess?

3. What are the general reasons why people go to universities in Latvia?

4. Why did you start your studies?

5. What do you think about the system of education in Latvia? Are you satisfied with

it?

6. What could be improved and how?

7. What are the most popular studies in Latvia? Why?


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4. Working4.1. What do you do?Rebecca works for a large insurance company. She works on a new project. She alsoruns the entire department of insurances. She manages three teams of insuranceagents. It means about 40 people work under her. She is responsible for attractingnew clients. Her colleagues are in charge ofplanning and scheduling meetings.

Every day Rebecca has to deal with different people. One of her main responsibilitiesis to make sure that all the clients are satisfied with their services. She also works withseveral foreign partners.

Exercise 19Jean is a Frenchman and is talking about his work. He does not know English very

well. Correct his mistakes.I work at a big French computing company. I work about the development of newdesigns for computers. I also runningthe sales department and Im manage fora team

of 12 people. I find my job really exciting. One of my main is to make sure that the newdesigns are flawless. Im also charged with financial reporting. I deal ata lot of foreign

partner all over the world. I am responsible ofplanning future projects. I work closelynearother managers of my company.

Word combinations with work.

My name is Linda. I work in a hospital in a small town. I leave for work at 7.00every morning.

I go to work on foot. I get to /arrive at work at 7.30. I am usually at worktill five. I dont get ill very much so Im not often off work. I like my job and Im lucky to be in work. A friend of mine is out of work. She is looking for work now.

Types of work or types of job. He has a full-time job he works 8 hours a day and 5 days a week. His girlfriend has a part-time job she works only five hours a day. You say that someone works full-time orpart-time. I have a permanent job it does not finish after a fixed period. He works on a farm for three weeks it is a temporary job that finishes after a

fixed period of time.

We talk about temporary workand permanent work.Exercise 20Complete these sentences with one of the prepositions.My sister lives in Riga and works for an advertising agency. She leaves home for work

at 8.00. She drives (1)work. As there are lots of cars in the streets she worries

about getting (2).work late, but she usually arrives (3).work at 9.00.

She works eight hours and returns home late in the evening. She has a busy job and she

cannot afford to take the time (4)work. As the situation in the economy is not

very good, she is glad to be (5).work. Not all of her acquaintances are so lucky,

some of them are.work.


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Exercise 21Write about each persons work (full-time, part-time etc.)1. Im Anna. I work in a small office in the afternoons from two until five.

.

2. My friend works in a bank from 9 am to 5.30 pm.

.

3. His son works in a small rural school from eight till four every day.

.

4. Im Tom and I work in a bar from 7 pm until midnight.

.

5. My husband works in a big and prosperous company and he can have his job for as

long as he wants it

6. We are working on a farm for a month.

.

4.2. Ways of working

Im an office worker in a local government. Its a nine-to-five job with regularworking hours. I cant say it is very interesting but at least I can go home at areasonable time.

My husband works in a big traditional company. Everyone, even managers, has to

clock in and clock out every day. It is different in my friends company. My friend is asoftware programmer and they have a system of flexitime, which means they can workwhen they want, of course, within certain limits. It is very practical if you have a family

and small children.

My neighbour works in a car plant. He has shift work. Usually he has a day shiftbutsometimes he works on a night shift and then he has problems changing to a newroutine for eating and sleeping.

A lot of people work in big towns but prefer living in the country. So, every morning

they commute to work, like thousands of othercommuters. Those who do not want towork in offices choose working from home, also called teleworking ortelecommuting.

Exercise 22Which person is most likely to do each of these things?1. A software designer in a computer company. He has to be in the office.

2. A worker in a car plant where work goes on 24 hours a day.

3. A director in a supermarket in a large city. Lives in the country.

4. An office worker in a large, traditional manufacturing company.

5. A translator for a translator service bureau. Lives in the country.

a. work in shifts

b. work under a flexitime system

c. telecommute

d. commute to work

e. clock on and off at the same time every day


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Exercise 23Put these words in four groups characterizing work.satisfying dull stimulating repetitive tiring boring

fascinating uninteresting hard demanding exciting unstimulating

routine tough

Work gives you

positive feelings

Not interesting

work

Doing the same

things again and

again

Difficult work

Exercise 24

A good worker is a precious person to his company. One of the things that makes you a

good or a bad worker is yourattitude. Read the following information and think of

other things that influence the quality of your job, such as personal qualities, skills andother.

Indicators of a good attitude are:

a friendly smile good posture talking in nice tone of voice being interested in others making complaints in appropriate ways at

appropriate times

being respectful and courteous being calm doing a good job handling anger appropriately.

Indicators of a bad attitude are:

unhappy look on ones face slumping in a chair or while standing constant complaining telling co-workers about all the bad things about

the job

encouraging co-workers to have a bad attitude losing your temper whining mumbling doing a poor job ignoring other

Qualities


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Skills

Other.............................................................................................................................................

.............................................................................................................................................

Exercise 25Try and explain these terms related to characteristics of a good worker.1. Intelligence.

2. Leadership..

3. Self-knowledge..

4. Goal achievement

5. Imagination.

6. Competitiveness..

7. Self-confidence...

8. Direction.

Exercise 26Complete the crossword puzzle.

10 9

12 6

4 1 2

7

8

5

3

11

Across:

1. To work with...

3. To do the same thing again and again . It's a.......job.

7. A free work system

8. Work during the dark hours of a day

10. A person who works with papers and documents

11. To run a department of a company


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Down:2. Work that makes you really happy4. Working from home5. A difficult job

6. A boring and uninteresting job9. A person who goes to work by bus every day

12. A traditional eight-hour job

Exercise 27Answer these questions1. What is your job?

2. What do you like about your job?

3. How long have you had your job?

4. What are some of your job responsibilities?

5. Is there anything you don't like about your job? What?

6. Has there ever been a time when you didn't feel like going to work?

7. What did you do?

8. What can you do if you are bored at work?

9. Tell about your work routine?

10 Could you do your job working from home?If you dont work:11. What sort of job would you like to do?

12. What routine would you like to have?


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5.Example

CURRICULUM VITAE

Personal DetailsName George Smiley (Mr)

Date of birth 00 November 0000

Address 111 Soap StreetCleantown

Latvia

Telephone: 00000000

Education0000 - present Bigtown Bright FutureCollege (accounting and finances)

0000 0000 Bigtown Hair dresser Shool Beauty style

0000 0000 Cleantown Secondary School

0000 0000 Cleantown Primary School

Work experience0000 0000 Managing director at Big Money Ltd

0000 summer Mushroom picker in Ireland

0000 summer Shop-assistant in the supermarket Trimi

0000 0000 Office cleaner in Cleantown Council

SkillsLanguages Latvian - native

English - fluent

Russian good working knowledge

Chinese working knowledge

Current clean driving licence (B, C)

Computer skills Good working knowledge of Microsoft Word, Excel

Spreadsheets, Internet

InterestsTravel: I have travelled around the world.

Reading: I prefere books on psychology

Music: I play in a local folk band Loud Noise

RefereesJohn Horsman Jane Pretty

(Teacher at Cleantown Secondary School) (Managing director at Trimi)

12 Bigroad Avenue 13 Horse Street

Cleantown Cleantown

Signature_____________________


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Home Test

Exercise 1Match the following phrases with the correct responses:1. Sam, I dont think youve met Pamela A. How do you do?

2. Im off now, then. B. Doing fine, thanks. And you?

3. Hello! My names Peter. C. Im an engineer.

4. How are you doing? D. Bye, Paul. See you soon.5. What do you do? E. Hello. Pleased to meet you.

6. Youre from Sweden, arent you? F. And give my regards to yours.

7. It was nice seeing you. G. Hello. Nice to meet you. Im Jo.

8. Take care. H. Yes, thats right.

9. How do you do? I. Im glad you could come.

10. Please give my regards to your family. J. Thanks, I will.

Exercise 2Put the dialogue in the correct order:a. Hello. This is Eddie calling. Could I speak to Alan, please?

b. Im OK, thanks.c. Hi, Eddie! How are you?

d. Yes, Ok. Ill be expecting you. See you on Sunday.

e. Hold on, please. Ill get him for you.

f. Fine, thanks. And you?

g. Thanks a lot. Id like to very much. What time?

h. Listen, Alan. Im phoning to tell you that next Sunday Im having a party at my place.

Wont you please come?

i. See you then, Eddie! Thanks for calling.

j. About half past six.

k. Thats a bit difficult. How about later? Say, eight?

1. a 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.

Exercise 3Use the words from the box below to complete the text.

for get at to on in of off

I am Richard Haven and I work.a big company called AR Computers in one

of the cities of Great Britain. I wake up early..6 oclock. I leave ..work at 7.

30 in the morning. I go.work by bus. I arrive.work at 8 oclock. I work

..a new computer design till 4 oclock in the afternoon. Then I go home. I am

rarely ill but once I was .for five days. I love my job and I am happy that I am

.work. Some of my friends are still out..work.

Exercise 4Use the words from the box to complete each sentence. There is one word that you

dont have to use

Responsible work responsibility of

Manage deal under job

1. I am a manager in a big company and about 90 people workme.2. Hesfor a new project.

3. He.the sales department.

4. Ifor Haltons car manufacturing plant.


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5. Coordination between design and manufacturing is my.

6. I with a lot of customers complaints.

7. I am in charge ...the production department.

Exercise 5Decide whether these statements are about full-time (FT), part-time (PT), permanent(P) or temporary work (T).1. He works from 8 to 4 five days a week. ..

2. I have worked here for two months but Ill leave in May when the project is

finished .

3. I am a waitress and I work 4 days a week from 6 to 11 in a modern caf. ..

4. I joined this company ten years ago and I think Ill work here for another ten years.

5. She began to work there as a student and it was eight years ago. Shes still working.

6. I work forty hours a week and sometimes even more

Exercise 6

Make pairs of these words. There is one extra word.

Physically hours

Clock contact

Working in

Night demanding

Team shift

Human work

Problem solving

at

Exercise 7

Decide if these statements describe teleworking (TW), office work (OW) or shift work(SW).

1. I dont like this job. I must regularly get used to a new routine for sleeping........

2. I clock in at 8.00 and I work till 4.00 every day

3. I work as a programmer for a big company but I prefer to live in the country

4. Its a well-paid job but you have to get used to working at nights..

5. My friends think I have a boring job but I like working with documents in my cosy

office.

6. I feel the best when I work at home..

Exercise 8Answer the questions.1. What is your ideal job routine?.......................................................................................

.

2. What are your responsibilities at work?..........................................................................


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Bibliography

1. Mascull.B., Business Vocabulary in Use, Cambridge University Press, 20022. Milne J.M., Business Language Practice, Language Teaching Publications,

1999

3. Oxford Illustrated Dictionary, Oxford University Press, 19984. Redman S., English Vocabulary in Use, Cambridge University Press, 19975.

Skopinska L., Lets keep talking, Zvaigzne ABC, 19976. www.ehow.com

7. www.novinite.com8. www.paulabliss.com9. www.wolof.org


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