jde customer ref book high res

INFORMATION FOR SUCCESSBetter Business Results with Oracle Corporation JD Edwards Customers Share their Success June 2008

3

This reference booklet contains a sampling of global success stories from the thousands

of positive experiences JD Edwards’ customers have relayed to my staff and I over the

past few years. They represent the broad use and continued growth of JD Edwards

products across many industries from around the globe. Some of my favorite stories

include:

How sporting goods and clothing manufacturing and distribution firms like Fischer Sports •

GmbH and Spyder Active Sports use JD Edwards EnterpriseOne everyday to run their

global consumer products businesses;

The adoption of JD Edwards EnterpriseOne by large global enterprises like cement •

manufacturer Lafarge, sugar producer American Crystal and spirits craftsman Pernod

Ricard;

How the migration of international mold maker and process materials supplier D M E •

Company from JD Edwards World to JD Edwards EnterpriseOne eliminated hundreds of

custom reports and thousands of lines of custom code.

While JD Edwards’ customers come from a broad range of industries and vary greatly in

size, many share a common characteristic - growth. Over the past ten years, midsize

companies have contributed enormously to global growth and job creation. The JD

Edwards customer base includes some of the world’s fastest growing businesses growing

both internally and through acquisitions faster than users of other ERP systems. We have

enabled customers - who are rapidly doubling and tripling in size – leverage our software

to effectively manage their growth. Both JD Edwards EnterpriseOne and JD Edwards

World have proven flexibility to support the changing business practices that result from

and enable sustained and rapid growth.

Whether you are an existing, new or prospective JD Edwards EnterpriseOne or JD

Edwards World customer, be assured we are dedicated to meeting your ERP needs. I

hope you find this reference booklet a valuable resource as you consider an upgrade,

migration or new JD Edwards’ purchase.

Sincerely,

Lenley Hensarling

Group Vice President and General Manager

JD Edwards

Denver, Colorado USA

Table of Contents

Customer Name

Automotive

9 Smiths Manufacturing (South Africa)

Chemicals

12 Safic Alcan (France)

13 SARIA Industries France (France)

14 Treatt Plc (England)

Communications

17 Mobilitie LLC (United States)

Consumer Goods

19 American Crystal Sugar Company (United States)

20 Beko Benelux (The Netherlands)

21 Brepols (Belgium)

22 Chocolates El Rey C.A. (Venezuela)

23 Christofle (France)

24 Fischer GmbH (Austria)

25 Grupo Ayvi, S.A. de C.V. (Mexico)

26 J. Llorente y Cía. S.A. (Argentina)

27 Korea Food Service Corporation (Korea)

29 Lucky Dragon Enterprise Group (China)

30 Martell Mumm Perrier-Jouët (France)

31 Mazzucchelli 1849 (Italy)

32 Meihua Group (China)

33 Pastificio Rana (Italy)

34 Pernod-Ricard (France)

35 SanCor Cooperativas Unidas Limitada (Argentina)

36 Spyder Active Sports, Inc. (United States)

39 Star Group (Italy)

Engineering & Construction

41 Constructora Colpatria S.A. (Colombia)

42 Corman (Spain)

Table of Contents

43 DRI Companies (United States)

44 Fairfield Residential LLC (United States)

45 Hiap Seng Engineering Limited (Singapore)

46 Hunt Building Corporation (United States)

47 Lafarge (France)

48 Prefab S.A. (Romania)

49 Sunway Construction Sdn Bhd (Malaysia)

Healthcare

51 Fleni (France)

High Technology

53 CIMPA (France)

54 projectiondesign AS (Norway)

55 Raritan Inc. (Taiwan)

Industrial Manufacturing

59 Cefla Group (Italy)

60 Chowgule and Company Private Limited (India)

65 Continental Materials Corporation (United States)

66 Corporación de Acero Corpacero S.A. (Colombia)

67 D-M-E Company (United States)

68 Emin Leydier (France)

69 Ferplast S.p.A. (Italy)

70 Ferraz Shawmut, Inc. (United Kingdom)

71 Hadrian Manufacturing Inc. (Canada)

72 HOPPE Holding AG (Switzerland)

73 IRCE S.p.A. (Italy)

74 Italricambi SpA (Italy)

75 Manuli Rubber Industries S.p.A. (Italy)

76 Morbark, Inc. (United States)

77 N&W Global Vending S.p.a. (Italy)

78 Otis Elevator (China) Investment Co., Ltd (China)

81 Symmons Industries, Inc. (United States)

82 Trident Steel (Pty) Ltd (South Africa)

Table of Contents

Life Sciences

84 Hyundai Pharmaceutical (Korea)

87 Industrial Farmacéutica Cantabria (Spain)

88 Sunrise Medical, Inc. (United States)

89 Synthon Hispania (Spain)

90 Tamro AB (Sweden)

91 VIASYS Healthcare GmbH (Germany)

Natural Resources

93 Agroservicios Pampeanos S.A. (ASP) (Argentina)

94 Juken New Zealand Ltd (New Zealand)

98 Med.Con (Italy)

Oil & Gas

100 Jordan Petroleum Refinery (Jordan)

101 Petroquímica Cuyo (Argentina)

102 TETRA Technologies, Inc. (United States)

Profesional Services

104 SARES-REGIS Group (United States)

Public Sector

106 CampbellCounty (United States)

107 City of Redmond (United States)

108 Cork City Council (Ireland)

109 Metropolitan Government of Nasville and Davidson County (United States)

110 Port of Corpus Christi Authority (United States)

Retail

115 Gruppo Buffetti (Italy)

116 Ingredia (France)

117 LaSalle Bristol Corporation (United States)

118 SANECO (France)

119 TBC de Mexico, S.A. de C.V. (Mexico)

120 Vilmorin (France)

121 Vincenzo Zucchi S.p.A. (Italy)

Table of Contents

Travel & Transportation

123 Nuevo Central Argentino S.A. (Argentina)

124 Terminales Río de la Plata (Argentina)

Utilities

126 Saur (France)

AUTOMOTIVE

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MARUTI UdyOG LTd

Smiths Manufacturing in South Africa keeps drivers cool and their automobiles running, as many of the plastic parts, air conditioning, and engine cooling components for U.S. and European automobiles produced in South Africa originate in Smiths’ plants. Smiths’ products are also found in cars built in South Africa by BMW, DaimlerChrysler, Fiat, Ford, GM, Nissan, Toyota, and Volkswagen.

Fueled by high demand for its quality products, Smiths’ revenue increased by 150% between 2000 and 2005, with 80% in headcount growth. Today, the company has a massive presence in Durban, with its four manufacturing and assembly plants spanning area equivalent to 7 1/2 football fields (roughly, 430,000 square feet).

Smiths had the foresight to begin replacing its unscalable legacy systems before its growth spurt. In 1999, motivated to increase production profits, the company selected Oracle’s JD Edwards EnterpriseOne and began a modular deployment, first rolling out Financial Management, and later adding Sales and Distribution, and Manufacturing and Supply Chain Management, and Human Capital Management. A recent assessment conducted by IDC, an independent consulting firm, found Smiths’ JD Edwards EnterpriseOne implementations have resulted in direct cost savings for the company in the first six years of deployment.

IDC found that from 1999 to 2006, Smiths lowered the amount of yearly revenue spent for payroll expense from 22% to 16% and from 3.1% to 2.0% for other administrative costs. Intangible benefits include the ability to glean insights from previously unavailable data and to easily identify poorly performing and profitable products. IDC also noted in its assessment that Smiths is better able to hone its processes and reallocate company resources for efficiency.

When it comes to managing its raw material and product inventories, Smiths’ raw materials warehouse reduced its throughput from an average of 38 days to 31 days between 1999 and 2006. Finished product warehouse time was reduced from 11 days to 4 days for the same period.

Oracle Customer:

Smiths Manufacturing

Durban, South Africa

www.smiths.co.za

Industry: Automotive

Employees: 1,500

Oracle Products & Services:

• JD Edwards EnterpriseOne

Financial Management

• Manufacturing and Supply Chain

Management

• Oracle Database

Smiths Manufacturing Lowers Administrative and Warehouse Costs While Managing Rapid Growth

“We needed to increase production visibility and, at the same time, scale with the growth of our operations. We found the solution in Oracle’s JD Edwards EnterpriseOne” –– Wolfgang Ropertz, Operations Director

SMITHS MANUfACTURING

Proactive Management

Before the JD Edwards implementation, Smiths’ sales, purchasing, and workflow processes were mostly manual. Deploying an end-to-end, fully integrated ERP system with automated business processes has freed up staff for more productive activities. Smith’s management can easily access real-time, accurate production and inventory data to support better decision-making.

By automating manual processes, Smiths reduced production and sales costs, improved planning processes, and increased employee efficiency.

10

flexible and Scalable Environment

MARUTI UdyOG LTd

The IDC study reports that Oracle’s JD Edward’s flexibility and scalability is one of the Smiths’ key benefits, since fast growth was a key challenge for the company. Smiths opted to implement the solution with the minimum amount of customization, which saved development and deployment costs.

Smiths’ 2006 deployment of JD Edwards EnterpriseOne Human Capital Management replaces a stand-alone legacy HR system. Smiths also uses Oracle Database, which will be linked to its Time and Access applications for improved reporting and real-time analysis.

Smiths also upgraded the JD Edwards solution from OneWorld Xe to v8.10 to take advantage of the added functionalities. Approximately 650 users from the sales, financial and management departments use the system.

SMITHS MANUfACTURING

Key Benefits:

• Trims payroll costs from 22% to 16% of

yearly revenues

• Lowers administrative costs from 3.1%

to 2.0% of yearly revenues

• Identifies poorly performing and

profitable products

• Helps hone processes and reallocate

company resources for efficiency

• Trims time to manage Smiths’ raw

materials warehouse from 38 days to

31 days

• Reduces throughput for finished product

warehouse from 11 days to 4 days and

an average of 38 days to 31 days, for the

raw materials warehouse

CHEMICALS

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Build an open, scalable accounting and financial system that can be managed by the parent •

company and ensures worldwide uniformity

Improve management of a large number of small-scale foreign subsidiaries that need a •

flexible enterprise resource planning (ERP) solution with low implementation costs

Centralize accounts management, liquidity management, and financial controls for all the •

subsidiaries

Challenges

Safic Alcan is the European leader in the chemical rubber processing industry and is developing its presence as distributor of chemicals to the pharmaceutical and cosmetic sectors. Safic Alcan is also France’s leader in the chemical coatings industry.

Implemented a comprehensive ERP solution based on Oracle Database and Oracle’s JD •

Edwards EnterpriseOne products line, unifying financial and reporting processes worldwide for greater customer insight and precise financial reporting

Reduced time spent on stock reconciliation, optimized tracking of stock flows, and •

improved order management

Shortened time needed to produce end-of-period accounting statements •

Improved follow up and monitoring of shipping invoices by centralizing and optimizing •

management of shipping charges

Enabled uniform entering of third-party and pricing data •

Using Oracle Discover to optimize financial coordination of the group, including margins •

and revenue tracking, via real-time reporting from subsidiaries

Generating daily reports using Oracle Reports, enabling the company to earmark and •

monitor stock forecasts and customer follow-ups; easily coordinates reports with Oracle’s JD Edwards ERP solution for fast, accurate business intelligence

Solutions

Oracle Customer: Safic Alcan

Paris, France

www.safic-alcan.fr

Industry: Chemicals

Annual Revenue: US$1.1 billion

Employees: 255


• Oracle Database Standard Edition

• Oracle Discoverer

• Oracle Enterprise Manager

• Oracle Forms

• Oracle Reports

• Oracle Business Intelligence



Manufacturing and Supply

Chain Management

Oracle Partner:

Steria

www.steria.fr

Unilog

www.logicacmg.com/France

Safic Alcan Unifies Its International Accounting System for More Precision and Better Forecasting

“With Oracle and Oracle’s JD Edwards EnterpriseOne solutions, we have an accounting and financial information system that is open and upgradeable and was easily mastered by our teams.” –– Sophie Luciano, Project Manager, Safic Alcan

SAfIC ALCAN

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Enable SARIA to meet its heavy logistical-requirements of more than 400 delivery rounds •

per day while complying fully with the Public Rendering Service’s requirements for electronic invoicing and traceability

Enable real-time updating of animal by-product collection processes and make it easier to •

adapt logistical resources to demand and to seasonal variation

Simplify overall operation of SARIA’s various sales, marketing, finance, production, quality •

control, and by-product collection processes

Challenges

A subsidiary of SARIA Bioindustries, which is part of the German Rethmann Group, SARIA Industries France is the national market leader in collecting, processing, and generating value from animal by-products. Each year, SARIA handles close to 1.2 million tons of meat and fish by-products—some 42% of France’s annual processing volume of animal waste products. SARIA also is the French authorities’ leading partner in the rendering market.

Implemented a comprehensive enterprise resource planning (ERP) solution from Oracle’s •

JD Edwards World line of products, optimizing management of the company’s animal by-product collection processes

Allowed for fast, easy development of an interface between a critical in-house application •

and the JD Edwards solution that helped streamline truck loadings in response to removal requests

Consolidated data in real time, which improved tracking of by-product collection—an •

activity of strategic importance to SARIA

Automated management of collection rounds for greater efficiency •

Achieved more efficient logistical management through the production of fast, accurate •

transportation cost-management reports that pinpoint mileage, tonnage, and fuel consumption

Solutions

Oracle Customer: SARIA Industries france

Paris, France

www.saria.fr

Industry: Chemicals

Annual Revenue: US$247 million

Employees: 1,264


• JD Edwards World

Distribution Management



Logistics Management

Oracle Partner:

Unilog

www.unilog.com

SARIA Industries france Optimizes Its Collection Processes for Greater Compliance and Efficiency

“Oracle’s JD Edwards World enterprise resource planning solution simplified our animal by-product collection processes and optimized our transport costs and logistics for public and private markets.” –– Babou Seydi, Information Technology Director, SARIA Industries France

MARUTI UdyOG LTdSARIA INdUSTRIES fRANCE

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Manage global growth while reducing order lead times by synchronizing manufacturing •

facilities in the U.K. and U.S.

Optimize supply chain and manufacturing efficiencies and leverage economies of scale to •

achieve best prices

Gain global financial overview and real-time intelligence •

Grow margins by automating documentation production and enabling collaboration with •

suppliers, partners, and sales agents

Challenges

Treatt Plc, a world-leading supplier of ingredients which include essential oils and aroma chemicals to the flavor and fragrance industries, exports to more than 90 countries from its manufacturing sites in the United Kingdom and the U.S. The company’s products are found in a wide range of goods including cosmetics, soft drinks, confectionery, and pharmaceuticals.

Worked with Whitehouse Consultants Ltd. to replace legacy systems in the U.K. and U.S. •

with a single instance of Oracle’s JD Edwards EnterpriseOne to consolidate financial management, purchasing, and supply chain processes

Worked with Whitehouse Consultants to build interfaces with third-party solutions to •

create a unified global business

Used JD Edwards EnterpriseOne Supply Management to streamline sourcing, optimize •

production schedules, and maximize available manufacturing capacity at both plants

Improved delivery times to multinational customers by coordinating order fulfillment •

across both production plants

Automated supply chain collaboration and cut administration costs by enabling sales •

agents to place and track orders online

Used JD Edwards EnterpriseOne Procurement and Subcontract Management to purchase •

best-value materials and build strategic supplier relationships

Solutions

Oracle Customer:

Treatt Plc

Bury St Edmunds, England

www.treatt.com

Industry: Chemicals

Annual Revenue: US$69.7 million

Employees: 180



Supply Management

Procurement and Subcontract

Management


Oracle Partner:

Whitehouse Consultants Ltd.

www.whitehouse-consult.co.uk

Treatt Improves Business Agility to Boost Sales

“Since implementing Oracle’s JD Edwards EnterpriseOne applications, we have continued to gain strength through continuous operational and efficiency improvements to manufacturing and planning processes.” –– Hugo Bovill, Managing Director, Treatt Plc

TREATT PLC

15

Created a single general ledger, closed books faster, improved reporting timeliness and •

accuracy, and streamlined compliance using JD Edwards EnterpriseOne Financial Management

Improved service delivery and achieved higher margins and a 9% increase in sales in the •

third year

Realized significant value from investment through Oracle’s lifetime support and •

applications unlimited commitments

MARUTI UdyOG LTd TREATT PLC

COMMUNICATIONS

17

Manage multiple independent funds, as well as thousands of discrete properties and tenant •

relationships

Focus on partnership approach with customers, with open lines of communication and •

transparency

Implement an integrated and scalable solution to support the growth of the business •

Challenges

Mobilitie LLC, a US$600 million market capital company, is reinventing the way telecommunications assets—specifically communications towers and antennae—are managed for wireless providers. In managing a complex, ever-changing infrastructure for telecommunications carriers, Mobilitie has to contend with a complicated mix of towers, fiber optic networks, ground leases, government licenses, and rights of way. Its approach to wireless infrastructure management is designed to create greater shareholder value and to lower costs for customers.

Implemented Oracle’s JD Edwards EnterpriseOne applications for financial and human •

capital management to centralize critical business data and improve efficiency

Streamlined financial management, allowing Mobilitie to improve data accuracy and •

vendor relationships

Provided customers with on-demand insight into the components of their network •

Adopted Oracle Universal Content Management, helping the company to efficiently digest •

and deploy the diverse array of information and documents associated with each property that it manages

Provided Mobilitie with a central repository for all of its intellectual property, making it •

easier to manage, update, and access data

Minimized software customization to improve business agility •

Solutions

Oracle Customer:

Mobilitie LLC

Newport Beach, CA

www.mobilitie.com

Industry: Communications

Employees: 60


• JD Edwards EnterpriseOne Financials


Human Capital Management

• Oracle Universal Content

Management

Oracle Partner:

MASyC Group, Inc.

www.masyc.com

Mobilitie LLC Improves Business Agility and Scalability with Integrated Applications

“We are a growing company, and Oracle’s JD Edwards applications equip us with affordable, enterprise-level functionality so we can manage the intricacies of the strategic relationships we maintain with our multinational telecommunication customers—our most valuable asset.” – Gary Jabara, Founder, President, and Chief Executive Officer, Mobilitie LLC

MARUTI UdyOG LTdMOBILITIE LLC

CONSUMER GOOdS

19

Maximize shareholder profit •

Control variable costs, such as overtime •

Manage nonproductive time •

Challenges

American Crystal Sugar Company is an agricultural cooperative that specializes in sugar and sugar-based products and by-products. As the largest beet sugar producer in the United States, American Crystal utilizes innovative farming practices, low-cost production methods, and sales and marketing leadership to produce about 20% of America’s highest quality sugar.

Utilized Oracle’s JD Edwards EnterpriseOne Human Capital Management and Oracle •

support tools to allow American Crystal Sugar Company to minimize costs

Optimized system availability for 24x7 operations •

Leveraged Oracle’s support tools to plan updates at the appropriate time for the business •

and create a more efficient migration process

Utilized Oracle’s Global Support Center, which provides direct contact to analysts and •

computer-to-computer connections, giving a more efficient and superior level of service

Reduced downtime during system upgrades •

Supported seasonal campaigns by providing the ability to hire batches of employees during •

the rehiring process each fall

Utilized Oracle’s JD Edwards EnterpriseOne development tools to quickly generate •

applications with minimal coding

Solutions

Oracle Customer:

American Crystal Sugar Company

Moorhead, MN

www.crystalsugar.com

Industry: Consumer Goods

Annual Revenue: US$1 billion

Employees: 1300




American Crystal Sugar Company Upgrades Management System to Minimize Costs

“Oracle’s Applications Unlimited initiative gives us room to breathe as we plan for future upgrades. This has helped us run our business more effectively. It allowed us to take the time to work on other critical projects before jumping into our next upgrade project. We were very pleased when we heard about Applications Unlimited.” – Carmen Keller, Systems Analyst, American Crystal Sugar Company

AMERICAN CRySTAL SUGAR COMPANy

20

Supply an enterprise resource planning (ERP) solution that is suitable for the wholesale •

industry and supports logistic planning and streamlining of business processes

Implement a central solution at the four connected purchase associations in Meppel, •

Utrecht, Veghel, and Gravenzande

Replace the old legacy systems and deliver a manageable and future proof solution •

Deliver the needed flexibility that enables Beko to anticipate business changes quickly •

Strengthen Beko’s competitiveness by optimizing the logistic process and efficient •

distribution to customers

Challenges

Beko Benelux is a cooperative center of purchase associations for independent bread and pastry bakeries. These associations purchase raw materials for the local bakeries. Beko also offers support services, including storage and distribution of materials and, if needed, sales and marketing support. Beko supplies independent bread and pastry bakeries with all they need for their daily work as well as services that promote growth.

Implemented Oracle’s JD Edwards EnterpriseOne applications to improve the efficiency •

and visibility of the organization’s wholesale processes

Streamlined business processes and provided the ability to prevent breakdowns of the •

outdated legacy systems

Provided Beko the desired stability for the future with guaranteed support in the market •

for the ERP solution

Reduced management costs by $600,000 over the past six years •

Optimized business and distribution processes in order to save four FTE’s (full time •

employees)

Worked with Steltix, an Oracle Partner, to accelerate implementation and reduce risk •

Solutions

Oracle Customer: Beko Benelux

Utrecht, The Netherlands

www.beko.benelux.nl



Employees: 450



Oracle Partner:

Steltix

www.steltix.com

Beko Benelux Ensures Continuity with Scalable and Reliable Enterprise IT Infrastructure

“Oracle’s JD Edwards helped us immediately after our implementation by streamlining our wholesale processes and improving our purchasing processes. We were able to reduce management costs by approximately US$600,000 over six years. At the same time, we became more agile in serving or customers.” –– Ronald Wurtz, IT Manager, Beko Benelux

BEKO BENELUx

21

Improve efficiency and cost effectiveness of the company’s supply chain processes •

Maintain the quality, timely service that customers expect •

Challenges

Brepols is a printing company that specializes in the production of diaries, organizers, photo albums, and address books. The company is an offshoot of the well-known Brepols Group, and has branch offices in the Netherlands and France. With more than 200 years of experience, Brepols uses its technical expertise to serve companies all over the world.

Worked with IBM, an Oracle partner, to implement Oracle’s JD Edwards EnterpriseOne •

applications to replace the company’s AS/400-based legacy application with a solution that is scalable, easier to maintain, and feature rich

Enabled Brepols to improve the efficiency and effectiveness of its supply chain with JD •

Edwards applications that support complex production process from procurement to sales, including made-to-order processes, assembling semi-finished products, and managing supplies of finished products

Established a clear blueprint of analyzed processes and a single system to manage all •

complex supply chain processes

Automated processes, cutting costs and increasing productivity •

Enabled an automatic availability check to ensure a customer’s order is complete for •

delivery, improving customer service

Decreased transportation costs significantly on more than 22,000 orders per year •

Reduced manual intervention by using the system’s order configurator to allow more than •

3,000 customers to configure orders themselves

Solutions

Oracle Customer: Brepols

Turnhout, Belgium

www.brepols.com

Industry: Consumer Products


Employees: 230



Customer Relationship

Management

Supply Relationship Management

Manufacturing

Oracle Partner:

IBM

www.ibm.com/be

Brepols Lowers Costs and Increases Productivity with Streamlined Supply Chain Management

“Oracle’s JD Edwards EnterpriseOne applications support our streamlined processes with the right functionality, allowing us to lower costs and improve productivity.” –– Robby Van Loon, Procurement Manager, Brepols

BREPOLS

22

CHOCOLATES EL REy C.A.

Implement a flexible and scalable IT infrastructure to replace unstable information systems •

Centralize up-to-date information in a robust and consistent database to enable quick and •

efficient decision making

Integrate financial information to avoid reprocessing and errors introduced by manual •

processes

Automate quality control processes company-wide to improve operational efficiency •

Challenges

Chocolates El Rey is a Venezuelan company, founded in Caracas in 1929, which produces and sells cocoa and derivative products. The company exports chocolate to the United States, Canada, Japan, Italy, England, Spain, and France, among others.

Worked with Oracle Consulting and Amazing Global Technologies to implement a •

flexible and stable IT infrastructure, replacing unstable, obsolete information systems

Centralized financial information in a robust database with JD Edwards EnterpriseOne •

Financial Management, making consistent information fully available

Achieved real-time visualization of financial information with JD Edwards EnterpriseOne •

General Ledger, facilitating efficient decision making by the company’s managers

Enabled online access to accounting reports with JD Edwards EnterpriseOne Advanced •

Cost Accounting, allowing for timely analysis

Decreased time for paying providers by 40% with JD Edwards EnterpriseOne Accounts •

Payable and Accounts Receivable

Automated quality control processes in producing, loading, and shipping chocolate with •

JD Edwards EnterpriseOne Manufacturing, improving operational efficiency

Eliminated 85% of manual processes, significantly decreasing human error •

Solutions

Oracle Customer: Chocolates El Rey C.A.

Barquisimeto, Venezuela

www.chocolates-elrey.com



Employees: 170




General Ledger

Accounts Payable

Accounts Receivable

Advanced Cost Accounting

Manufacturing

Oracle Partner:

Amazing Global Technologies

www.amazingglobal.com

Chocolates El Rey Improves Productivity and Automates Quality Control to Increase Efficiency

“With the help of JD Edwards EnterpriseOne Financial Management, we have centralized our financial information in a Web environment, which empowers our managers to make decisions quickly and efficiently.” –– Efren Cremonini, Systems Manager, Chocolates El Rey C.A.

23

“With Oracle’s JD Edwards solution, we have a stable, reliable information system that radically restructured our back office and helped us achieve better customer service, in line with the diversification of our markets.” –– Yves Léon, Information-System Senior Vice-President, Christofle

CHRISTOfLE

Revamp the company’s information system by introducing an integrated management •

system

Acquire a highly-responsive information system to support product diversification aimed •

at new markets such as the jewelery industry and IT products—within short lead times

Gain a comprehensive view of the company’s financials, logistics, and lines of business •

Challenges

Epitomizing the finest in French luxury and elegance, Christofle is the world leader in production of silver plate from a unique, patented process, for use in tableware designs and decoration. The group owns three production sites in France, Chile, and Brazil and has a commercial presence in 130 countries through franchised and independent stores.

Upgraded its JD Edwards EnterpriseOne ERP solution from Oracle, creating a centralized, •

uniform customer database capable of handling queries any time

Established foundation for complete reorganization of the business, including changes to •

logistics and financials; overhauled product codes and pricing

Gained full visibility into the state of warehouse stocks; enabled invoicing breakdowns by •

country and point of sale

Allows 400 managers, sales staff, marketing staff, and logistical experts to view financial •

status in real time, any time

Automated exchanges of information with customers regarding order forms and delivery •

notes, streamlining orders and raising satisfaction

Collaborated with Oracle Certified Partner Unilog to implement the new system, conduct •

impact studies, cleanse data, and help in developing processes for reorganization

Solutions

Oracle Customer:

Christofle

Paris, France

www.christofle.com



Employees: 850




Supply Chain Management

Oracle Partner:

Unilog

www.unilog.com

Christofle Reorganizes Financial and Logistical Operations, Improves Customer Service

24

Replace self-development with standard solutions in order to map company processes •

Consider expected production increases and product range extension of ski bindings and •

ski shoes

Challenges

Since its establishment in 1924, Austrian company Fischer stands for enjoyment of sport, innovation, and high tech. Fischer is total supplier in Alpine and Nordic areas and also specializes in tennis, hockey, Nordic walking, and composite technology. Production locations are in Ried in the Innkreis (AT) and Mukatschewo (UKR). The Group owns two subsidiaries: Löffler and FACC.

Phased out the heterogeneous IT infrastructure •

Mapped the entrepreneurial group onto one business model through company-wide •

standardization of processes based on JD Edwards EnterpriseOne

Integrated remote production locations in various countries based on the common •

procurement process in JD Edwards EnterpriseOne

Cost saving through standardized processes as well as central management and •

maintenance

Provided a basis that enabled worldwide networking of customers, suppliers, and •

production locations

Simplified logistic processes by adjusting in-house procedures while implementing JD •

Edwards EnterpriseOne in order to react to customer requests quickly and purposefully

Solutions

Oracle Customer: fischer GmbH

Ried im Innkreis, Austria

www.fischer-ski.com

Industry: Industrial Manufacturing


Employees: 2,350



fischer Ski’s Modern IT Infrastructure Supports Company Expansion

“By introducing the JDE EnterpriseOne system, we succeeded in optimizing company processes, expanding growth, and concentrating on core business. The flexibility of the central IT solution allows us to adapt flexibly to new market situations and be better oriented to our customers.” –– dI. Günter felsner, IT Manager, Fischer GmbH, Ried

fISCHER GMBH

25

Improve operational efficiency by automating financial and administrative processes •

Reduce financial closing time by eliminating cumbersome manual operations •

Challenges

Grupo Ayvi was founded in 1952 as a small food retailer. Through the years, the company has grown into a large-scale consortium called Grupo Ayvi. The group has two divisions—one for chicken production and one for meat sales—serving 27 states in Mexico.

Implemented a selection of Oracle’s JD Edwards EnterpriseOne Financial and Supply •

Chain modules, increasing overall operational efficiency by centralizing and automating information

Improved the replenishment of supplies to subsidiaries by implementing better and more •

timely evaluations of stock quantities

Avoided sales losses caused by the lack of product availability, inventory controls and •

backorder capabilities

Reduced errors and increased the speed of information flow by decreasing inefficient •

manual tasks and redundant data entry

Reduced financial closing time by 11 days for all 11 branches—from 15 days to 4 business •

days

Collaborated with Oracle Partner E-nnovative Solutions in the implementation process, •

which guaranteed the success of the project’s timeline and budget

Solutions

Oracle Customer: Grupo Ayvi, S.A. de C.V.

Monterrey, Mexico

www.ayvi.com.mx



Employees: 756




Accounts Payable

Accounts Receivable

Inventory Management

Manufacturing and

Supply Chain Planning

Oracle Partner:

E-nnovative Solutions S.A. de C.V.

www.ennovative.com.mx

Grupo Ayvi Increases Operational Efficiency, Reduces Financial Closing Time

“After evaluating different alternatives in the market, we selected Oracle JD Edwards Enterprise One because this solution combined all the qualities we demanded: flexibility, online capabilities, simple accessibility, and an excellent consulting team.” – Guillermo Guereque, Director of Finance and Management, Grupo Ayvi

GRUPO AyVI, S.A. dE C.V.

26

J. LLORENTE y CIA. S.A.

Migrate to an updated and stable platform that integrates the company’s different systems •

throughout its branches, production plants, remote users, and central administrative office in Buenos Aires

Consolidate information in a single, robust database in order to provide easy access to •

information across the organization

Achieve real-time visibility in financial analysis and processes to facilitate an effective and •

immediate decision making process by management

Reduce operational and IT maintenance costs, ensuring productivity and a satisfactory •

return of investment

Challenges

J. Llorente y Cía. S.A. has almost 100 years experience in the beverage market, specializing in alcoholic beverages and infusions. The company owns wine cellars in Mendoza, herb and tea production plants in Misiones, a whiskey production plant in Escobar, and has administrative and distribution headquarters in Buenos Aires. Its brands are Te Green Hills, Yerba La Tranquera, Yerba Monte de los Gauchos, Whisky Criadores, Vinos y Champagnes Toso and Federico de Alvear.

Implemented JD Edwards EnterpriseOne applications and maintained them with Info- •

Consulting’s helpdesk

Established a highly scalable platform, allowing the integration of different branches, •

production plants, and remote users

Improved communication and streamlined business processes throughout the organization •

Optimized financial and logistics administrative processes, improving productivity by •

15%

Centralized information and allowed timely access to critical information online and in •

real-time, resulting in more efficient and agile management decisions

Reduced maintenance efforts and IT complexity •

Improved visibility across business operations •

Used JD Edwards EnterpriseOne applications to achieve qualitative and quantitative •

benefits which lead to a satisfactory return on investment

Solutions

Oracle Customer: J. Llorente y Cía. S.A.

Buenos Aires, Argentina

www.jllorente.com.ar


Employees: 360








Management

Oracle Partner:

Info-Consulting

www.info-consulting.com.ar

J. Llorente y Cía. S.A. Improves Operational Agility and Optimizes Administrative Processes

“Oracle’s JD Edwards EnterpriseOne applications allow us to achieve a strong cost-benefit equation. The operations and technical support are in the hands of expert professionals, which allows us to plan projects that will be beneficial to our business in the future.” –– Walter Romero, Systems Manager, J. Llorente y Cía. S.A.

27

Emphasis on Quality food Products

KOREA fOOd SERVICE CORPORATION

Founded in 1997 as a delivery center for McDonald’s Korea, Korea Food Service Corporation (KFSC) expanded its activities to include food manufacturing and distribution. While the company mainly produces hamburger bread for the fast food chain, its business spans all hamburger food items.

KFSC has always searched for innovative ways to improve operational efficiency. In addition to regular business process reengineering, the company has looked to information technology to automate workflows and boost productivity.

It has used Oracle’s JD Edwards applications since 1998, and most recently integrated its JD Edwards enterprise resource planning (ERP) platform with a Web-based ordering system. This enabled KFSC to place orders with ingredient suppliers, ensure rapid processing and invoicing, and gain deep insight into inventory levels.

From day one, KFSC has followed strict quality control standards. The company implemented a Hazard Analysis Critical Control Point (HACCP) program to identify potential food safety hazards, so that actions can be taken to reduce or eliminate risk.

Its vigilance was rewarded in December 2000 when the American Institute of Baking (AIB) awarded the company the highest points among all bakeries worldwide for its attention to food safety.

The following year, bread produced by KFSC for McDonald’s was rated the most outstanding in the Asia-Pacific region. From 2004 to 2007, the company’s bread was the best-practice standard for McDonald’s bread suppliers worldwide.

In 1998, KFSC first implemented an integrated ERP system based on a range of JD Edwards applications from Oracle. The company upgraded to JD Edwards OneWorld Xe in 2001 to take advantage of new features.

Its latest project involved integrating the JD Edwards platform with a Web-based ordering system. The system enables KFSC to place orders for food ingredients with a range of suppliers. By linking the Web ordering system with the JD Edwards platform, order details flow through to KFSC’s finance system for rapid processing. Order information is also captured in the inventory management system, giving staff real-time insight into stock levels.

In addition, KFSC has cut month-end closing times, improved productivity through workflow automation, and maintained high quality food production standards.

Oracle Customer: Korea food Service Corporation

ChoongChungNamDo, Korea






Manufacturing and Supply Chain

Management

Tools & Technology

Oracle Partner:

Wilus Co., Ltd

www.wilus.com

Korea food Service Corporation Installs Web-based Ordering System for Greater EfficiencyGoods

“We chose the JD Edwards EnterpriseOne suite from Oracle because it integrated easily with our Web-based ordering system. As a result, we achieved rapid order processing and invoicing, as well as real-time insight into inventory levels.” – Park Kyo-jin, Team Leader, Computing Team, Business Support Division, Korea Food Service Corporation

Key Benefits

• Achieved integration with

Web-based ordering system

• Enabled rapid order processing and

invoicing

• Gained real-time insight into

inventory levels

• Cut month-end reporting time

• Maintained high quality food

production standards

28

Why Oracle?

Why Wilus?

Implementation Process

KFSC considered JD Edwards as the solution that offered the best fit for its business. The software’s open interfaces offered easy integration with existing applications such as Microsoft Office and the new Web ordering system. It also offered a complete, easy to use feature set, fast implementation, easy administration, and a long-term support policy.

KFSC chose Oracle Partner Wilus to integrate the Web system with the JD Edwards ERP platform. Wilus has a solid track record in ERP implementations and can customize solutions to customers’ needs and the local market. It is the only Oracle partner in Korea that provides end-to-end service.

KFSC is now preparing to upgrade to JD Edwards EnterpriseOne v8.10. Meanwhile, Keystone Group, a KFSC shareholder, is implementing the JD Edwards platform in its Chinese production facilities and considering extending the solution to other countries in the Asia-Pacific region.

Korea Food Service Corporation mainly produces bread and food items related to burger production for McDonald’s Korea.

KOREA fOOd SERVICE CORPORATION

29

Adopt an information technology solution that sustains rapid growth and is widely used •

and supported internationally

Guarantee the uniformity and quality of data in multilingual, multicurrency environments •

Boost customer satisfaction by increasing the company’s responsive to various business and •

organizational needs

Challenges

Founded in 1849 by the Mazzucchelli family—which remains active in the company today—Mazzucchelli 1849 is one of the world’s most innovative plastics companies. Since the 1990s, Mazzucchelli 1849 has specialized in production of cellulose acetate plates for costume jewelry, optics, sports, and safety products. Recent agreements, acquisitions, and joint ventures have made the company an international group, prompting a project to reengineer its information systems to support its rapid growth.

Implemented Oracle Database, a selection of financial and manufacturing modules from •

Oracle E-Business Suite, and Oracle’s JD Edwards EnterpriseOne to build a technological platform for its growing international presence

Alleviated concerns about managing multilanguage, multicurrency, and international best •

practices

Enabled the company to meet the demands of the international manufacturing industry, •

putting the company in a better competitive position

Increased responsiveness to business and organizational needs inside and outside the •

company for better customer service and interaction

Collaborated with Oracle Partner RTT to implement the solution and to map system flows •

and operating procedures that will enable the company to optimize the solution

Solutions

Oracle Customer: Lucky dragon Enterprise Group

Olona, Italy

www.mazzucchelli1849.it



Employees: 9,000





Manufacturing Management

Oracle Partner:

Axline

www.axline.com

Lucky dragon Enterprise Group Positions for Business Growth with Scalable and Robust Application Platform

“Oracle’s JD Edwards EnterpriseOne ERP solution gave us the opportunity to reorganize corporate processes and information. It also provides us with a management system and database capable of supporting our internationalization project.” – Giuseppe Rocchi, Information Systems Manager, Mazzucchelli 1849

LUCKy dRAGON ENTERPRISE GROUP

30

Standardize and facilitate procedures to ensure best practices across the Martell & Co., •

Mumm, Perrier-Jouët and Renault-Biscuit entities

Unify and standardize all enterprise resource planning (ERP) systems for the Pernod •

Ricard group to support external growth

Improve control of IT costs •

Challenges

A subsidiary of Pernod Ricard, Martell Mumm Perrier-Jouët (MMPJ) manufactures, distributes, and promotes the group’s cognac and champagne offerings. In addition to world-renowned brands Martell, Mumm, and Perrier-Jouët, this subsidiary also manufactures Renault-Biscuit cognac.

Replaced disparate ERP systems in the subsidiary’s four entities—migrating all systems to •

Oracle’s integrated JD Edwards EnterpriseOne platform

Standardized processes and deployed best practices for financial management, logistics, •

sales administration, production, and CAMM (Computer-Aided Manufacturing Management), improving operational efficiency

Worked with Oracle Consulting to reduce risk and accelerate implementation of the •

18-month project

Reduced software maintenance and hardware costs with an integrated infrastructure •

Simplified IT contract management with Oracle’s unique group contract •

Facilitated both tactical planning and scheduling, and enabled more accurate supply chain •

management with JD Edwards EnterpriseOne Production Scheduling – Process

Improved visibility for finance managers via streamlined recording of financial flows •

Enabled managers to share common, consistent indicators—equipping them to provide •

greater visibility of their respective brand names in the Pernod Ricard group

Created a solid foundation for expanding the company’s business intelligence capabilities •

moving forward

Solutions

Oracle Customer:

Martell Mumm Perrier-Jouët

Cognac, France

www.martell.fr


Employees: 501 to 1,999





Planing


Maagement

Production Scheduling – Process

• Oracle Database

• Oracle Application Server

Martell Mumm Perrier-Jouët Standardizes Procedures, Improves Agility with Integrated IT Infrastructure

“In a highly decentralised structure like Pernod Ricard, the adoption of JD Edwards EnterpriseOne applications improves operational efficiency across our various entities and promotes regional grouping of activities.” –– Jean-françois Bernard, Information System Manager, Martell Mumm Perrier-Jouët

MARTELL MUMM PERRIER-JOUëT

31

Adopt an information technology solution that sustains rapid growth and is widely used •

and supported internationally

Guarantee the uniformity and quality of data in multilingual, multicurrency environments •

Boost customer satisfaction by increasing the company’s responsive to various business and •

organizational needs

Challenges

Founded in 1849 by the Mazzucchelli family—which remains active in the company today—Mazzucchelli 1849 is one of the world’s most innovative plastics companies. Since the 1990s, Mazzucchelli 1849 has specialized in production of cellulose acetate plates for costume jewelry, optics, sports, and safety products. Recent agreements, acquisitions, and joint ventures have made the company an international group, prompting a project to reengineer its information systems to support its rapid growth.

Implemented Oracle Database, a selection of financial and manufacturing modules from •

Oracle E-Business Suite, and Oracle’s JD Edwards EnterpriseOne to build a technological platform for its growing international presence

Alleviated concerns about managing multilanguage, multicurrency, and international best •

practices

Enabled the company to meet the demands of the international manufacturing industry, •

putting the company in a better competitive position

Increased responsiveness to business and organizational needs inside and outside the •

company for better customer service and interaction

Collaborated with Oracle Partner RTT to implement the solution and to map system flows •

and operating procedures that will enable the company to optimize the solution

Solutions

Oracle Customer: Mazzucchelli 1849

Castiglione Olona, Italy

www.mazzucchelli1849.it



Employees: 450


• Oracle Database


Financial management

Customer Order Management



Management

• Oracle Financial Analyzer

Oracle Partner:

RTT

Milano, Italy

www.rtt.it

Mazzucchelli 1849 Installs Platform for Rapid International Growth and Operations

“Oracle’s JD Edwards EnterpriseOne ERP solution gave us the opportunity to reorganize corporate processes and information. It also provides us with a management system and database capable of supporting our internationalization project.” – Giuseppe Rocchi, Information Systems Manager, Mazzucchelli 1849

MAzzUCCHELLI 1849

32

Implement an integrated management platform to support new processes and development •

strategies

Move to a single accounting system and standardized processes to shorten financial closing •

periods of subsidiaries

Build a sales management platform to automate workflows •

Obtain real-time sales, order, and inventory information to ensure production meets •

market demand

Streamline supply chain to reduce costs •

Challenges

Meihua Group is one of the world’s largest manufacturers of monosodium glutamate (MSG), producing approximately 400,000 metric tons a year. In addition to MSG, the company produces condiments, starch, and yeast. Its products are exported to more than 50 countries.

Replaced disparate ERP systems in the subsidiary’s four entities—migrating all systems to •

Oracle’s integrated JD Edwards EnterpriseOne platform

Standardized processes and deployed best practices for financial management, logistics, •

sales administration, production, and CAMM (Computer-Aided Manufacturing Management), improving operational efficiency

Worked with Oracle Consulting to reduce risk and accelerate implementation of the •

18-month project

Reduced software maintenance and hardware costs with an integrated infrastructure •

Simplified IT contract management with Oracle’s unique group contract •

Facilitated both tactical planning and scheduling, and enabled more accurate supply chain •

management with JD Edwards EnterpriseOne Production Scheduling – Process

Improved visibility for finance managers via streamlined recording of financial flows •

Enabled managers to share common, consistent indicators—equipping them to provide •

greater visibility of their respective brand names in the Pernod Ricard group

Created a solid foundation for expanding the company’s business intelligence capabilities •

moving forward

Solutions

Oracle Customer:

Meihua Group

Hebei, China

www.meihuagrp.com


Annual Revenue: 501 to 1,999 US$800 million

Employees: 8,000


• JD Edwards Enterprise One


Procurement Management



Oracle Partner:

Axline Corporation

www.axline.com

Meihua Group Consolidates on a Single Management Platform to Gain Integrated View of Business

“We chose JD Edwards EnterpriseOne for its flexibility and comprehensive features. The financial management modules in particular gave us better accounting control over every aspect of our operations.” – Wang Ailing, Deputy General Manager

MEIHUA GROUP

33

Create a scalable, flexible IT infrastructure that will enable the company to emerge as a •

pocket-sized multinational—a large company oriented toward quality, technology, and development that does not lose sight of its traditional values

Reduce the number of IT customizations •

Ensure IT dependability and security, and improve the company’s data-processing •

capabilities

Enable integration with multiple business applications •

Centralize back-up and maintenance functions, and simplify communication between •

headquarters and production facilities, field offices

Challenges

Created in 1961 as an artisan products company, Pastificio Rana is today a leader in the fresh pasta market in Italy (where it boasts market share equal to 40%), as well as in other European countries.

Implemented Oracle’s JD Edwards EnterpriseOne applications and Oracle Real •

Application Clusters to create an architecture capable of delivering high dependability, scalability, and performance

Ensured integration with individual computing systems •

Streamlined IT management and maintenance •

Worked with Amazing Italy to reduce risk and accelerate implementation •

Introduced standardized processes, increasing productivity and efficiency to record levels •

Reduced bulk processing time by as much as 30% •

Enabled rapid integration of new applications—often within a month •

Solutions

Oracle Customer: Pastificio Rana

San Giovanni Lupatoto, Italy

www.rana.it



Employees: 650



• Oracle Real Application Clusters

Oracle Partner:

Amazing Italy

www.it.amazingglobal.com

Pastificio Rana Reduces Bulk Processing Time 10% to 30% with Integrated IT Infrastructure

“With Oracle JD Edwards EnterpriseOne applications, we have made a great leap in IT and organizational sophistication, thanks to greater integration and standardization of our business processes.” –– Marco fraccaroli, Director of Information Systems, Pastificio Rana

PASTIfICIO RANA S.P.A.

34

Rationalize IT solutions deployed at subsidiaries, in line with group acquisitions (such as •

SAP at Allied Domecq)

Improve IT efficiency by controlling IT expenditure, sharing of resources and platforms, •

and promoting best practices

Reinforce the information-system base by implementing a common ERP solution catering •

to specific regional features and group business practices

Optimize the supply chain worldwide by developing a reference model easily deployed at •

subsidiaries

Challenges

A listed company included in the CAC 40 French equities index; Pernod Ricard is the world’s largest wine and spirit operator. Strong internal growth and ambitious acquisitions (Seagram in 2001 and Allied Domecq in 2005) have enabled the group to develop one of the industry’s best product portfolios. Its success is based on an effective strategy that includes: focusing on key brands, developing its own distribution networks with emphasis on local and regional brands, and strengthening subsidiaries’ motivation by decentralizing decision-making.

Deployed JD Edwards EnterpriseOne applications (Finance, Manufacturing, Distribution •

modules) at the commercial and production subsidiaries to better support change management

Choosing an ERP solution that matches the needs of Pernod-Ricard’s business segments •

while assuring a competitive total cost of ownership

Deploying a major supply chain optimization program, involving implementation of JD •

Edwards’ demand-forecasting and production-planning modules

Collaborated with Oracle in updating a business-specific wine-management module in JD •

Edwards EnterpriseOne to support the expansion of this activity

Creating a common financial platform to facilitate group reporting. •

Solutions

Oracle Customer:

Pernod-Ricard

Paris, France

www.pernod-ricard.com



Employees: 17,600




Distribution

Manufacturing & Supply Chain

Planning

Pernod Ricard Implements Common Enterprise Platform to Support Global Growth

“JD Edwards provides the necessary flexibility, adaptability and responsiveness for our decentralized organization, to cater for the business-specific features of our subsidiaries, at the same time as meeting our shareholders’ expectations, with the underpinning of a cost-control outlook” – Jean Chavinier, ISD, Pernod Ricard Group

PERNOd-RICARd

35

Integrate the different systems into a flexible and scalable platform •

Standardize business processes in order to obtain the maximum level of operation from all •

the applications

Consolidate and expedite business processes in order to achieve higher productivity and •

excellent customer service

Reduce the complexity of the technology infrastructure, making it easy to make changes •

in applications in order to adjust to the specific needs of the dairy industry

Challenges

SanCor Cooperativas Unidas Limitada, the leading dairy business of Argentina, is a world-class co-op with more than six decades of history, whose products are sold in more than 30 countries around the world. SanCor Cooperativa Unidas Limitada originates from the association of co-ops made up of dairy farms located in the neighboring provinces of Santa Fe and Córdoba in Argentina.

Integrated systems in a single technology infrastructure, establishing a flexible and scalable •

platform

Consolidated administrative processes with JD Edwards EnterpriseOne Financial •

Management applications

Automated and expedited business processes, making use of opportune and exact financial •

information with Supply Chain Planning

Achieved better visibility and control in distribution, inventory, and accounting processes •

with Supply Chain Execution

Standardized business and industrial processes with 100% acceptance and support of the •

system by its users

Minimized the complexity of the technology infrastructure, reducing IT maintenance costs •

Developed specific application adaptations in the areas of foreign trade and transportation •

Solutions

Oracle Customer: SanCor Cooperativas Unidas

Limitada

Sunchales, Argentina

www.sancor.coop



Employees: 3,900





Supply Chain Execution

Manufacturing

SanCor Cooperativas Unidas Limitada Integrates Systems in a Single Platform and Expedites Business Processes

“We chose Oracle’s JD Edwards EnterpriseOne applications since they offer more flexibility, integration, and application adaptation. We were absolutely satisfied with the implementation results.” – Santiago Chamorro, Head of Development in the Systems Department, SanCor Cooperativa Unidas Limitada

SANCOR COOPERATIVAS UNIdAS LIMITAdA

36

In the trend-setting apparel industry, where each selling season is usually short-lived, Spyder Active Sports, Inc. stands out with its ability to compress its time to market. The company, known for cutting-edge designs fused with high-tech fabrics, has a CAGR over the last 5 years of 30% annually. Based in Boulder, Colorado, Spyder offers its high-end ski apparel and accessories through retailers around the world. The company creates over 18,000 new SKUs each year, with up to 90% of its merchandise refreshed for each ski season.

Spyder follows an outsourced manufacturing model, relying on overseas suppliers to produce skiwear and ship the goods to regional distribution centers in North America, Europe, and Asia. Its distribution centers then forward the finished merchandise to its customers. This manufacturing model calls for a solid system—one that Spyder successfully orchestrated using a plain vanilla implementation, reliable software products, and experienced consultants and hosting partners.

A recent assessment conducted by IDC, an independent consulting firm, found that Spyder’s deployment of a JD Edwards EnterpriseOne Financial Management, Distribution, and Manufacturing has helped Spyder to compress its time to market, synchronize rapid development cycles with changing market conditions, and establish close relationships with retailers and consumers. The resulting integrated financial and distribution system gives Spyder insights into accounts receivable, customer balances, as well as the entire order-to-cash cycle. Despite an increase in the number of products Spyder carries, the system easily handles the extra workload and extends itself to support complementary products, providing a multi-dimensional solution with Oracle’s JD Edwards applications performing core functions.

“I have no doubt that with Oracle supporting the system and adding new features, we’ll keep using it and leveraging it. We have made a good choice.” –– Kevin Smith, IT Director, Spyder

Oracle Customer: Spyder Active Sports, Inc.

Boulder, Colorado

www.spyder.com


Annual Revenue: $101 million to $500 million

Employees: 125

Oracle Products & Services: • JD Edwards EnterpriseOne


Manufacturing


Key Benefits:

• Assisted in company’s exponential

growth

• Collects over 95% of invoiced

amounts within the fiscal year

• Scales to allow adding 20,000 new items each year “We collect 95% of invoiced amounts within the fiscal year and the rest after the year has closed. Even our banking partners consider this exceptional. Besides having a very strong and motivated accounts receivable department, the JDE system has been the enabler.” –– Kevin Smith, IT Director, Spyder

Spyder Scales New Peaks by Running Lean

Spyder operates on the build-to-order model, where customers send order forms electronically to the company, which uploads the sales data to the JD Edwards system. Typically the lead-time is four to six months, during which suppliers receive work orders—by color, style and size—from Spyder. The suppliers then ship the goods to the distribution centers under strict instructions. The JD Edwards system serves as the clearinghouse for consolidating the pick-and-pack information, advanced ship notices, as well as collections and payment information.

To optimize sales and reduce costs, Spyder must receive and process orders during a narrow window each selling season. The highly scalable order management system, made possible through JD Edwards’ functionality, handles the sharp increase in sales volume. “It’s got the capability to deal with spikes like that,” said Kevin Smith, IS director of Spyder.

The JD Edwards system also provides incremental value to Spyder’s retailers by storing packing information by carton so that they receive richer information than just packing lists. With the system’s interface to the Web, consumers can look up Spyder’s Web site for retailer information and availability of Spyder products at retail outlets, based on real-time information from the JD Edwards system.

Manages Sharp Increases in Sales Volume

SPydER ACTIVE SPORTS INC.

37

The JD Edwards System strengthens Spyder’s accounts receivable process by matching and cross-referencing data sources, such as packing lists, invoices, activity logs, and customer credit limits. The matching and cross referencing avoids over shipping, ensures accurate payment receipts, and improves the order-to-cash cycle.

For small businesses like Spyder, more timely receipts of payments allow cultivating better relationships with its lenders. “It improves our bottom line when we meet the bank’s requirements, and the system allows us to do that,” Smith said. “We collect over 95% of invoiced amounts within the fiscal year and the rest after the year has closed. Even our banking partners consider this exceptional. Besides having a very strong and motivated accounts receivable department, the JDE system has been the enabler.”

Smith attributes the financial process excellence to the JD Edwards system’s help in better managing credit limits. The system allows staff to check and monitor any customer’s outstanding balance, and to track communication with customers through the activity logs.

Cultivates Better Business Relationships

Spyder is growing fast, and the JD Edwards system handles increased workload with aplomb. When the system was first rolled out in 2000, it was managing 5,000 items (SKUs). Each year Spyder has been adding 20,000 new items to the system, resulting in more than 100,000 items, of which up to 40,000 may be active at any one time.

Because of the openness and flexibility of the architecture, the JD Edwards system is easily adaptable to specific industry requirements and complementary products to create a total solution. Spyder has managed to configure the system, without complication, to meet diverse data requirements relating to size, color, style, assortment, season and other granular components.

Its open architecture has allowed Spyder to support a range of complementary applications including shipping, wireless bar-code scanning, product data management, electronic data interchange, business intelligence, as well as Spyder’s Web site program.

“JD Edwards is the core that supports these processes,” Smith said. “It supports third-party systems well, with open interfaces to many different ways of integration. The system can be configured very easily.”

The JD Edwards system also offers peace of mind because of its reliability. “It requires virtually no maintenance,’’ Smith said. “We haven’t applied any patches in over a year. It just runs without any trouble.”

One of the advantages of the JD Edwards system lies in its easy reporting and data monitoring capabilities to provide Spyder with a platform that ensures the integrity of its corporate data. Because of its support for open industry standards, the JD Edwards system works seamlessly with tools like Microsoft Excel and Microsoft Access, reporting add-ons, as well as distribution and EDI modules from other vendors.

Scales for Growth, Adapts to Change


38

Even before Spyder became a major player in the high-end ski apparel industry, it recognized that having a fully automated financial and distribution system based on open standards would enable its growth. Spyder chose Oracle’s JD Edwards applications to help manage the company’s core financial and distribution processes from procure to pay, and from order to cash. The system also supports bar code scanning and RFID in its distribution centers, as well as EDI connectivity.

Why Oracle?

Outside of ASP support, Spyder keeps a staff of two people to oversee the JD Edwards system and the majority of their time is spent on figuring out how to extract more business value from it, not running it. “Eighty percent of our time is on the business side as opposed to the support layer,’’ Smith said.

Spyder used Oracle Partner Deloitte Consulting for system implementation and on-going consulting, as well as Oracle Partner MSS Technologies for on-going assistance. Spyder also uses Oracle Partner OneNeck IT Services, an ASP in Phoenix, to host the software. Spyder upgraded the system twice over the past seven years and reports that with its proven reliability, the system upkeep has been minimal.

In 2000, Spyder went live with its JD Edwards system for its burgeoning operations in North America and Europe, although the system was typically used by companies larger than Spyder at that time. When Spyder’s business took off between 2000 and 2006, it realized many benefits from the system, like advanced reporting and distribution management, which helped contribute to its growth sevenfold during this time period.

Spyder has over 100 employees, including 15 based in Spyder’s Europe office, and 15 based in Spyder’s Bangkok plant, who are regular users of the JD Edwards system, with the majority of them working in the financial, sales, and operations areas. Spyder runs JD Edwards EnterpriseOne, v. 8.9 on Microsoft SQL 2000 database and Windows NT servers. It plans to upgrade to v. 8.12 to take advantage of the Web functionality in the latest release, and plans to use Advanced Pricing, Fixed Asset Accounting, and Lot Management. In 1978 Spyder revolutionized ski racing with a padded slalom sweater designed “for racing, by racers”. Today, it is the best selling ski brand in the world. Renowned for integration of high-tech fabrication, fashion and function, Spyder products are the choice of the US Alpine, Austrian Alpine, and Canadian Alpine, and Freestyle World Cup Teams.

Always athlete tested, Spyder products now range from casual sport-lifestyle clothing to outerwear for any outdoor pursuit. Based in Boulder, Colorado, Spyder apparel is distributed in more than 50 countries worldwide.



39

Create a single, secure gateway to group applications, improving the company’s ability to •

effectively manage each product’s distribution cycle

Reduce project and operating costs •

Ensure high levels of IT dependability, flexibility, accessibility, and security •

Challenges

Founded in 1948, the Star Group is a key player in the Italian food industry. The company produces broth, flavorings, tomato products, ready-to-eat sauces, tea and infusions, tuna, and seed oils under leading brands such as Star, Pummarò, Sogni d’Oro, GranRagù, Orzo Bimbo, and Olita. The Star Group also sells Grand’Italia products abroad.

Migrated to Oracle’s JD Edwards EnterpriseOne applications to centralize and consolidate •

information systems in a Web-based, environment—improving access to and visibility of critical business information

Provided secure and more structured forms of access for conventional operators •

Ensured support for the company’s decision to employ specialized logistics operators in •

specific lines of business, providing them with secure access to the information they need when and how they need it

Improved efficiency at all levels of the organization—permitting data synchronization and •

optimization and enabling rationalization of several internal and external processes via the new system

Provided approximately 200 users with access to business data through a simple browser •

interface

Allowed the new Spanish affiliate to access the group’s data center quickly, easily, and •

securely

Solutions

Oracle Customer: Star Group

Matteotti, Italy

www.staritalia.it



Employees: 900


• Oracle Database



Management


Oracle Customer: GN Informatica

www.gninformatica.com

The Star Group Improves Efficiency and Information Accessibility with Web-based System

“Implementation of Oracle’s JD Edwards EnterpriseOne applications has allowed us to centralize and consolidate our information systems in a Web-based collaborative system.” – Oriano Verri, Information Systems Manager, Star Group

STAR GROUP

ENGINEERING & CONSTRUCTION

41

Find a solution to get reliable online information •

Increase control of construction processes •

Collect more accurate, detailed information to support decision-making •

Centralize operations to ensure better control across several countries •

Challenges

A leader in the residential and commercial construction market in Colombia, Constructora Colpatria S.A. is a subsidiary of Grupo Colpatria. It has estimated sales of US$160 million for the year 2007. The company recently launched operations in Mexico and Peru, which is expected to add US$22 million to sales in 2007.

Implemented Oracle’s JD Edwards EnterpriseOne providing fast, comprehensive online •

information throughout the company

Increased control of processes, allowing each person to understand his role in each step of •

the process

Increased customer guarantee with JD Edwards Fixed Assets Accounting, improving •

control over their claims

Provided better control of subcontractors, ensuring that projects are on track and payments •

are on time

Improved ability to control project budgets by reducing evaluation time from three •

months to two weeks

Obtained faster administrative and financials reports, improving time from two months to •

one week

Collaborated with Oracle Partner BFGP de Colombia to achieve a successful •

implementation

Solutions

Oracle Customer:

Constructora Colpatria S.A.

Bogotá D.C.,Colombia

www.constructoracolpatria.com

Industry: Engineering & Construction


Employees: 3,120



HCM Foundation

Time and Labor

Accounts Payable

Accounts Receivable

General Ledger

Fixed Asset Accounting

Contract and Service Billing

Project Costing


Management

Service Management Foundation

Homebuilder Management

Constructora Colpatria Increases Productivity and Improves Subcontractor Oversight

“We chose Oracle’s JD Edwards EnterpriseOne suite because it is a world-class product with expertise in the construction sector.” – Andres Ortega, Vice President of Finances, Constructora Colpatria S.A.

CONSTRUCTORA COLPATRIA

42

Develop a unique, unified management tool •

Integrate information and avoid data duplication •

Provide reliable, current information to accelerate decision making •

Create reports quickly and easily •

Provide technological support for new lines of business to diversify activity and determine •

economic viability

Increase competitiveness in an atomized market where price is the main factor for local •

firms

Challenges

Corman began as a family company dedicated to cordage. In 1995, the firm began it current business - the external management of work-related risk prevention in the construction sector. Corman’s activity has evolved from providing collective protection to meeting preventative process needs through technical development. The company operates throughout Spain and has sites in Andalusia, Madrid, the Basque Country, and the Canary Islands. Corman has diversified its business with two new lines of business based on health and fire.

Worked with Oportuna to implement Oracle’s JD Edwards EnterpriseOne applications for •

financial management, manufacturing and supply chain management, and project management to obtain detailed, up-to-date information

Revealed the profitability of projects, geographical areas, and customers •

Enabled one-off data entry and improved cooperation between departments, permitting •

automation of project registrations

Supported detailed monitoring of vast diversified stock, which accounts for 10% of •

invoicing

Automated calculation of material consumption in each project by permanently linking •

inventory with financial data

Redefined work processes to improve the finance department’s productivity, particularly in •

purchasing and inventory

Provided accurate information that allowed the organization to hire manual labor based on •

project profitability

Solutions

Oracle Customer: Corman

Madrid, Spain

www.corman.es



Employees: 620





Management

Project Management

Oracle Partner:

Oportuna

www.oportuna.es

Corman Automates Materials Calculations and Clarifies Work Processes

“Oracle’s JD Edwards EnterpriseOne is a flexible solution that is easy to use and install. It has allowed us to acquire huge volumes of information and is useful in managing our business.” –– Óscar Pérez, Financial Director, Corman

CORMAN CORPORACION dE ACTIVIdAdES PREVENTIVAS SLU

43

Implement a stable, scalable, high-performance financial and payroll application suite •

Provide better visibility into financial and payroll data at the management level •

Enable senior management to leverage automated reporting capabilities •

Challenges

DRI Companies is a national construction firm specializing in roofing and renewable energy installations. It operates through four wholly owned subsidiaries—DRI Commercial, DRI Residential, DRI Energy, and LUMETA—to focus on the safe installation of energy producing and energy efficient roof systems for its commercial and home building clients. DRI is an approved applicator of virtually every major roofing system in the U.S. and also installs roof-integrated photovoltaic systems complete with state-of-the-art energy monitoring systems.

Upgraded to Oracle’s JD Edwards EnterpriseOne application suite to provide management •

with better access to accurate, up-to-date data that allows them to make more effective decisions

Leveraged JD Edwards EnterpriseOne Financial Management’s workflow tools to track •

compliance of employees’ and customers’ insurance certificates

Used JD Edwards EnterpriseOne Payroll to automate time entry from the field Provided •

project managers with daily, near real-time access to estimated labor charges in the field—a process which used to take a week

Used JD Edwards EnterpriseOne Project Costing to manage project budgets much more •

closely and automatically, saving money and administrative time previously used on manual calculations

Used JD Edwards EnterpriseOne Project Costing to manage project budgets much more •

closely and automatically, saving money and administrative time previously used on manual calculations

Minimized manual errors in budgeting and accounting •

Solutions

Oracle Customer:

dRI Companies

Irvine, CA

www.dricompanies.com


Employees: 500




Project Costing


Payroll


Management


dRI Companies Leverages Flexible Workflow Tools to Automate Manual Processes and Improve Efficiency

“Oracle’s JD Edwards EnterpriseOne applications have great off-the-shelf functionality, but they also have the flexibility to allow us to set up workflows that are unique to our business—helping us to streamline our business processes and increase efficiency.” – Kathy Linares, Vice President Information Technologies, DRI Companies

dRI COMPANIES

44

Facilitate payroll processing across the diverse organization •

Standardize HR processes to improve efficiency and compliance •

Provide employees with online access to HR information, allowing them to view •

documents and make updates and changes at their convenience

Challenges

Fairfield Residential LLC is a leader in the multi-family home industry and consistently ranks among the largest multi-family home developers, builders, and redevelopers nationwide. As a privately held, fully integrated real estate operating company, Fairfield provides acquisitions, construction, development, redevelopment, property management, asset management, and disposition services to its clients.

Upgraded to Oracle’s JD Edwards EnterpriseOne Human Capital Management •

applications to increase flexibility and improve efficiency of HR processes

Leveraged Oracle Portal as an out-of-the box solution, enabling Fairfield to develop and •

deploy additional JD Edwards EnterpriseOne portlets without requiring a Java programmer

Gained flexibility to customize portal to look consistent with Fairfield Residential •

corporate Web site standards

Delivered information access to remote employees spread across 21 states, allowing staff to •

review pay stubs and vacation accrual, as well as make changes to their personal information

Improved reliability and flexibility of HR systems •

Enabled self-service capabilities to reduce burden on HR staff, freeing them for other •

activities

Accelerated the review and salary adjustment process by moving previously paper-based •

processes online with Oracle’s JD Edwards EnterpriseOne Manager Self-Service

Processed 1,200 salary and title adjustments within the first month of releasing Manager •

Self Service

Reduced errors and improved the confidentiality of the review and salary adjustment •

process

Accelerated user account set up with the flexible, single sign-on capabilities managed •

through Oracle Application Server

Solutions

Oracle Customer: fairfield Residential LLC

San Diego, CA

www.fairfield-residential.net


Employees: 2,550




• Oracle Portal

• Oracle Application Server

fairfield Residential LLC Improves Information Access with Flexible Human Capital Management Solution

“Upgrading to Oracle’s JD Edwards EnterpriseOne provided us unmatched reliability and flexibility and enabled us to improve human resources management across our geographically diverse company.” – Jorge farfan, Human Capital Management Information Systems Manager, Fairfield Residential LLC

fAIRfIELd RESIdENTIAL LLC

45

Increase business process efficiency •

Improve data integrity •

Provide greater visibility of project costs •

Enhance reporting capability •

Leverage the latest technologies to boost competitive advantage •

Challenges

Hiap Seng Engineering Ltd (HSE) provides a wide range of engineering services to the oil and gas, petrochemical, oil terminals, chemical, pharmaceutical, power plant, and infrastructure industries. It offers engineering, procurement, and construction services, project management, and plant maintenance services. The Singapore-based company has offices in Malaysia and Thailand.

Installed a range of JD Edwards EnterpriseOne applications from Oracle as new business •

management platform

Selected Oracle Certified Partner S&I Systems to implement the solution, ensuring a •

quick, cost-effective, and trouble-free deployment

Increased efficiency and cut costs by standardizing financial, procurement, and logistics •

processes enterprise-wide

Improved project management by giving staff the ability to track project costs on a daily •

basis

Reduced error rate and achieved single version of the truth by creating a single, •

standardized chart of accounts

Provided staff in multiple locations with online access to JD Edwards EnterpriseOne •

solution

Solutions

Oracle Customer: Hiap Seng Engineering Limited

Singapore

www.hiapseng.com



Employees: 1,000






Oracle Partner:

S&I Systems Pte Ltd

www.si-asia.com

Hiap Seng Standardizes Financial and Supply Chain Management with Integrated ERP System

“The JD Edwards EnterpriseOne solution improved data quality and sped up the provision of accounting statements and other information. It gave us deeper insight into our financial and operational processes, improving competitiveness.” – Tan Hak Jin, Group Financial Controller, Hiap Seng engineering Ltd.

HIAP SENG ENGINEERING LIMITEd

46

HUNT BUILdING CORPORATION

Implement modern, easy-to-use IT infrastructure to enable new levels of operational •

efficiency

Complete the company’s first upgrade to its enterprise resource planning (ERP) •

applications in approximately 10 years

Gain the ability to integrate multiple applications with ease •

Protect the company’s IT investment going forward •

Challenges

Founded in 1947, Hunt Building Corporation and its affiliated companies provide a full range of development, design-build, construction management, investment, and asset/property management services across the country with a focus in public-private ventures, military housing, mixed-us, master-planned communities and retail. The companies have been headquartered in El Paso and operated by the Hunt family for four generations. Hunt has completed or is currently building/developing over 83,000 housing units, or which 65,000 are military family homes. Currently, Hunt has completed military housing projects in 38 states, representing more military family housing projects in the United States than any other entity. Other Hunt affiliate companies are Hunt Building Company, Hunt Communities, HBC Property Managers, Hunt NR, and Hunt Administrative Services.

Upgraded to JD Edwards World A9.1 to deliver enhanced functionality, including a •

Web-based application environment that is easier to roll out and use

Simplified importing and exporting of data between the company’s nearly 100 different •

applications

Gained a more intuitive, user-friendly interface, which is especially appealing to the •

company’s increasingly younger workforce

Completed the successful upgrade in three months, with little interruption to end users •

Benefited from Oracle’s Applications Unlimited initiative, which allowed the company to •

upgrade at its own pace with guaranteed lifetime support for its older applications

Empowered the IT staff to make strategic decisions and meet budgetary concerns •

Solutions

Oracle Customer:

Hunt Building Corporation

El Paso, TX

www.huntcompanies.com



Employees: 650


• JD Edwards World Financial

Management

• JD Edwards World Human Capital

Management

• JD Edwards World Supply Chain

Planning

Hunt Building Corporation Upgrades Enterprise Applications for Easier Integration and Use

“Our experience upgrading to JD Edwards World A9.1 has been extremely positive. The new upgrade tools made it virtually painless, and we’ve gained significant new functionality, with more modern technology that helps us run our business more efficiently. Best of all, we upgraded on our own terms thanks to Applications Unlimited.” – Karl Schosser, Vice President of Information Technology, Hunt Building Corporation

47

LAfARGE

Standardize Lafarge’s IT tools and management systems on one enterprise resource •

planning (ERP) solution for all four of its major lines of business: cement, roofing, granulates and concrete, and plaster

Leverage the new standardization to optimize and harmonize procedures across lines of •

business and management and across its geographical base

Challenges

Founded in 1833, Lafarge is the world leader in construction materials, ranking No. 1 in the world in cement and roofing, No. 2 in granulates and concrete, and No. 3 in plaster. The group has a presence in 75 countries, and is listed on the Paris and New York stock exchanges. Lafarge believes in growth through sustainable-development that reconciles industrial efficiency, value creation, protection of the environment, respect for people and cultures, and saving natural resources and energy.

Deployed Oracle’s JD Edwards EnterpriseOne ERP solution, standardizing financial, •

procurement, sales management, production, and logistics processes enterprise wide

Using the ERP solution to institute common organizational structures among all groups •

while giving each division sufficient autonomy to meet local needs

Using a single, uniform chart of accounts, reducing errors and closing time •

Made it easy to comply with Sarbanes-Oxley regulations by providing easy traceability of •

financial flows and purchases

Simplified sales-management processes •

Reduced transportation costs via synchronized supply chain management procedures •

Enabled traceability of products throughout the order life cycle •

Produced better customer knowledge, giving management valuable insight into •

customers’ preferences for better sales and service

Solutions

Oracle Customer:

Lafarge

Paris, France

www.lafarge.com

Industry: Construction and Engineering


Employees: 77,000



Financials Management


Chain Management

Lafarge Standardizes Financials, Supply Chain across All Lines of Business

“Standardizing our management procedures on Oracle’s JD Edwards ERP solution improved internal controls in all four lines of business. We are more efficient and have new levels of traceability of our financial and logistical flows.” –– Véra Ingallati, ERP Skills Center Director, Lafarge

48

Consolidate disparate management information systems to gain a single, enterprise-wide •

view across all business operations

Streamline and increase control of key business processes •

Provide management with 24/7 access to accurate, real-time information •

Optimize resources and reduce operational costs •

Automate paper-intensive processes •

Minimize inventory levels •

Challenges

Prefab S.A.is one of the leading manufacturers of construction materials and prefabricated building elements in Romania. Founded in 1967, Prefab has been listed on Rasdaq, the Romanian stock exchange, since 1997. The company’s products are used to build houses, industrial, agricultural, and business units, as well as irrigation systems. Prefab has two subsidiaries, in Bucharest (SC Prefab Invest SRL) and Bulgaria (Prefab BG).

Centralized, streamlined and standardized core business processes using Oracle’s JD •

Edwards EnterpriseOne applications—covering key operations in finance, procurement, sales management, and production

Facilitated informed decision-making through the availability of accurate, high quality •

business information

Maximized revenue and improved sales policies through more effective receivables, •

payables, and inventory management

Gained an accurate view of profitability levels through the Actual Product Costing •

function (Softecon localization 74G)

Improved ability to track and control processes in real time as they flow through Prefab’s •

business and partner networks

Enhanced cost control through process consolidation •

Optimized customer service through increased customer knowledge •

Solutions

Oracle Customer:

Prefab S.A.

Bucharest, Romania

www.prefab.ro



Employees: 850



Oracle Partner:

Softecon Enterprise Ltd

www.softecon.com

Prefab Streamlines Core Processes to Increase Efficiency and Maximize Revenue

“Oracle’s JD Edwards EnterpriseOne has given us greater control of the business through streamlined internal controls, more traceability to our financial flow, and enhanced cost control.” — Marian Petre Milut, President, Prefab

PREfAB S.A.

49

THE SUNWAy GROUP

Upgrade to the latest version of JD Edwards EnterpriseOne •

Ensure the migration is completed without any impact on the business •

Provide online access to consolidated project information •

Create a construction solution template for rollout to remote sites •

Challenges

Sunway Construction is one of the largest construction and engineering companies in Malaysia. The company provides design and building services, civil, mechanical, and electrical engineering, and infrastructure development. It also rents heavy construction equipment, scaffolding, and other machinery. In addition to construction projects in Malaysia, Sunway is involved in construction programs in India, the Middle East, and the Caribbean Islands.

Achieved a quick, trouble-free rollout by engaging Oracle Certified Partner Sunway •

Business Applications to complete the implementation

Minimized customization as the JD Edwards software offered greater functionality •

Prevented disruption to the business by running the old and new systems in parallel until •

the new platform was bedded down

Ensured speedy implementation by using readily available construction and financial •

solution model

Gained fully integrated system with single data entry point based on best-practice solution •

Supported informed decision-making with online, automated, timely, and reliable •

information

Improved business understanding with flexible reporting tool •

Protected data with flexible security model •

Prepared for future growth with flexible, expandable system •

Solutions

Oracle Customer:

Sunway Construction Sdn Bhd

Petaling Jaya, Malaysia

www.sunway.com.my


Annual Revenue: US$300 million to $400 million

Employees: 500





Oracle Partner:

Satyam Computer Services Ltd

www.satyam.com

Sunway Construction Improves Financial and Project Management with Integrated Platform

“Our IT infrastructure must keep pace with the exponential growth of our business. By using Oracle solutions for our basic infrastructure and data warehousing environment, we satisfy our business’ requirements for data analysis while retaining the flexibility to support future growth” —Wang Hai, Technology Manager, Data Platform Dept, Product Technology Center

HEALTHCARE

51

fLENI

Effectively manage the Centers’ critical financial, administrative and patient data •

Deploy systems to optimize the management of medicines and disposable materials •

Implement IT tools to effectively administer the Centers’ accounting and management •

applications

Reduce data-access time and implement accurate invoicing procedures •

Challenges

The Foundation for the Fight Against Childhood Neurological Diseases (FLENI) is a public organization dedicated to the prevention, diagnosis, assistance and research of diseases in children, teenagers and adults. FLENI has two main centers: the Raúl Carrera Center for Neurological Research (Belgrano Center), located in Buenos Aires, and the Rehabilitation and Education Therapy Center, in the city of Escobar.

Implemented JD Edwards EnterpriseOne applications, providing the nursing department •

with a tool to systematize pharmacy processes and stock movements

Reduced access time to patient data, facilitating the work of the nursery and pharmacy •

Implemented appropriate inventory controls •

Implemented management and accounting applications to improve business processes and •

control

Supported decision making by reducing the time needed to update management •

information

Ensured non-stop system operation •

Collaborated with Oracle Partner Grupo Assa to implement and test the JD Edwards •

solution

Solutions

Oracle Customer:

fLENI (foundation for the fight

Against Childhood Neurological

diseases)

Buenos Aires and Escobar, Argentina

www.fleni.org.ar

Industry: Healthcare

Employees: 1,200




• JD Edwards World Fixed Assets

Oracle Partner:

Grupo ASSA

www.grupoassa.com

fLENI Optimizes Medical Process and Reduces Access Time to Patient Data

“JD Edwards allowed us to optimize processes and accelerate access to client data, facilitating our critical work.”– Marcelo Hernández, Technology Manager, FLENI Group

HIGH TECHNOLOGy

53

Build an IT system that integrates all of CIMPA’s accounting, financial, and project- •

management applications

Improve management of it financial and project flows; speed estimates and invoicing •

Improve the reliability of information distribution systems and expand access to •

information from all sites

Challenges

An Airbus subsidiary since July 2003, CIMPA is a specialty services company that produces engineering and industrial information systems. In less than 10 years, it has won recognition as a major provider of digital-modeling services at every stage in the industrial product life cycle (PLM). Its activities break down into 75% aerospace, 25% automotive transport/capital equipment industries.

Implemented a comprehensive enterprise resource planning (ERP) solution from Oracle’s •

JD Edwards EnterpriseOne line of products, unifying and streamlining financial and purchasing processes throughout the company

Met the requirements of the Statutory Auditor •

Accelerated customer invoicing, reducing the time from one week to one day •

Creates uniform, reliable data and makes it readily available to managers, improving •

project management, ordering, and budgeting

Tightened control over and management of staff expenses; allows for better integration •

with supplier accounts

Integrated easily with CIPRA’s Planview solution, a decision-support system that allows •

for separate, selected reporting of outstanding balances, revenue, and other financial information

Collaborated with Oracle Partner De Theus Technologies to define project management, •

choose the modules, customize invoice printouts, prepare the test environment, and commission the system

Solutions

Oracle Customer:

CIMPA

Toulouse, France

www.cimpa.com

Industry: High Technology


Employees: 360




Capital Management.

Project Management.

Supplier Relations Management

Oracle Partner:

de Theus Technologies

www.de-theus-technologies.com

CIMPA Enhances Reliability of Its Financial and Project Management Information System

“Oracle’s JD Edwards EnterpriseOne solution gives us the security, reliability, and responsiveness we need.” –– Vincent descamps, Project Manager, CIMPA

CIMPA

54

Acquire an ERP system that supports the company’s growth and operations •

Provide management with consistent, up-to-date information that helps give the company •

a competitive edge

Challenges

Based in Fredrickstad, Norway, projectiondesign AS develops, produces, and markets a wide range of high quality projectors for various professional uses. Its projectors are developed and produced in the same location to ensure optimum price-to-performance ratio. projectiondesign is constantly looking to improve its operations by building its enterprise resource planning (ERP) system.

Implemented an array of ERP applications from Oracle’s JD Edwards EnterpriseOne line •

of products, laying the foundation for growth and future improvements

Performed early upgrades and used ERP system actively as a tool to stay competitive •

Installed the solution in four weeks, allowing the company to move swiftly to achieve its •

strategy for growth with no excessive downtime or revenue loss; implemented new financial solution two weeks later

Took advantage of the solution’s out-of-the-box functionality, which has helped lower costs •

and conserve IT resources by eliminating customizations and lengthy development time

Provided management with fast, accurate business information to help spot trends and •

adopt strategies that give the company a competitive edge

Solutions

PROJECTIONdESIGN AS

Oracle Customer:

projectiondesign AS

Fredrikstad, Norway

www.projectiondesign.com



Employees: Less than 500




Supply Management


Management

projectiondesign AS Revamps ERP System for Growth and Competitiveness

“Management information is central in our efforts to achieve continual improvement. Oracle JD Edwards EnterpriseOne has made a central contribution to our establishment and growth by giving us consistent, up-to-date management information.” –– Sture J. Berg, Chief Operational Officer, projectiondesign AS

55

Consolidating disparate Systems

Global Resources, Local Support

Raritan Inc. is a leading global provider of Cat5 and KVM-over-IP switches, serial console servers, remote access, and centralized server monitoring and management solutions. The company’s offerings allow businesses of all sizes to monitor, access, control, and manage hundreds of computers, servers, and other IT devices from anywhere and at any time.

Raritan has offices in 38 locations around the world and distributes products to 76 countries. In 2006, the company implemented a global business management platform based on applications from Oracle’s JD Edwards EnterpriseOne product suite. To ensure it could meet internal deadlines, Raritan engaged Oracle Consulting to oversee the implementation.

With access to global resources and skilled technicians courtesy of Oracle Consulting, Raritan rolled out the JD Edwards platform to its U.S. headquarters and offices in Japan, Taiwan, and Europe over nine months. Standardizing on a single platform globally enabled the company to improve efficiency, cut month-end reporting time, and access accurate, up-to-date information from anywhere in the world in real time.

Like many global enterprises, Raritan found that data integration and report generation presented major challenges. This was because its subsidiaries were all using different enterprise resource planning (ERP) systems. Consolidating information to gain an enterprise-wide view of operations was time-consuming and often rendered the data out-of-date when it finally reached senior executives.

To solve these challenges, the company decided to standardize on a single ERP platform globally. This not only involved replacing or upgrading systems in several locations, but required Raritan to re-engineer business processes and workflows according to best-practice guidelines.

To ensure the complex project was completed without major disruptions to its operations, Raritan asked Oracle Consulting to manage the implementation. Because the Taiwan office had implemented JD Edwards in 2002, and was the company’s manufacturing base, Raritan decided to centralize the system in that country.

The differences in language, culture, business processes, and time zones were major concerns for Raritan.

“We hoped that users could communicate openly with Oracle Consulting to ensure a consistent business model across the world,” said Neil Liu, director of global IT at Raritan.

Oracle Customer:

Raritan Inc.

Taipei, Taiwan

www.raritan.com


Employees: 501-999




Distribution

Manufacturing

Oracle Partner:

de Theus Technologies


Raritan Completes Global ERP System Deployment in Nine Months

“We set a nine-month deadline to implement the JD Edwards ERP system across offices in Japan, Taiwan, Europe, and the U.S. Oracle Consulting’s outstanding project management skills and access to global resources ensured we met our deadline.” – Neil Liu, Director, Global IT, Raritan Inc.

RARITAN INC.

Key Benefits:

• Achieved the smooth transition of

four regions to a single JD Edwards

platform in nine months

• Cut month-end reporting time from

12–15 days to nine days

• Enabled easy access to accurate,

up-to-date information from anywhere

in the world

• Increased efficiency by adopting

common processes and workflows

globally

56

“The background and expertise of the team members was very important. We wanted to work with a group that had access to global resources while possessing a good understanding of the local business environment and regulatory requirements.

“The advantage of working with a large organization such as Oracle is access to consulting teams who can communicate with locals in their native language,” said Liu. “The JD Edwards implementation required consultants who spoke Chinese, Japanese, English, and Dutch, so Oracle Consulting mobilized the local country teams to assist in the global rollout.”

In addition to local support, Raritan also benefited from Oracle’s global reach. For example, Oracle Consulting can draw on manpower and resources from countries such as Singapore. Moreover, it can access the PS Library database, which collects all the knowledge gained from worldwide implementations into a single repository to facilitate quick problem solving.

Oracle Consulting was responsible for global project management, which involved overseeing the progress and online operation schedule of each region, providing consulting advice to local Raritan IT teams, monitoring the budget, and ensuring the fair division of labor among the team members.

“Oracle Consulting shared its rich experience in system implementation, giving us insights into industry-specific best practice guidelines and knowledge,” said Liu. “The team ensured the move to the new system was as smooth as possible for our users.”

Moving to a single global ERP platform brought significant efficiency improvements. For instance, Raritan staff traveling to different countries for work can access the same system to review information. Each subsidiary follows the same processes to minimize confusion and ensure maximum efficiency.

Now that all offices are using the same system, the need to consolidate disparate data from different regions has been eliminated. This has cut month-end reporting time from 12–15 days to nine days currently. When local users become more familiar with the system, Raritan believes it can cut financial reporting time to seven days, expediting delivery of reports to senior managers.

Staff are also benefiting from improved access to accurate, up-to-date information. In the past, if a manager wanted to look up information on a particular product, he or she had to e-mail or call the country office to gather local stock and sales information. This process could take up to two weeks to complete. Now, the manager can use the JD Edwards system to quickly query the status of a particular product.

Thorough Project Management

Greater Efficiency, Better Business Understanding

RARITAN INC.

57

Why Oracle?


“The success of the JD Edwards deployment proves that Oracle is a world-class solution provider, in terms of its product suite and its consulting services,” said Liu. “We have gained the ability to monitor market movements closely and respond quickly to any changes.”

Raritan has used JD Edwards in its Taiwan office since 2002. The company considered the product to be world-leading, with the flexibility and scalability it needed to support its expanding global operations. When implementing JD Edwards globally, the company could also leverage the experience gained from the earlier deployment.

Raritan considered IBM and other US-based systems integrators to manage the implementation but selected Oracle Consulting based on the group’s in-depth product knowledge and access to a global team of experts.

Raritan’s ERP project began in May 2006. The initial stages of the project involved changing the operating system from Microsoft Windows NT to Unix, migrating from Microsoft SQL Server to Oracle Database, and establishing global operation standards.

Raritan upgraded the ERP system in Taiwan to JD Edwards EnterpriseOne v8.11 in November 2006, before bringing on locations in Japan, the Netherlands, and the U.S. Germany was the latest subsidiary to go live on the JD Edwards platform in July 2007.

Raritan Inc. is a leading global provider of Cat5 and KVM-over-IP switches, serial console servers, remote access, and centralized server monitoring and management solutions.

RARITAN INC.

INdUSTRIAL MANUfACTURING

59

Implement lean thinking principles and information systems that enhance decision •

making across corporate functions, specifically production and logistics

Provide group divisions with flexible, easy-to-use tools for supporting the information •

flows associated with supply chain, warehouse management, and the new processes inspired by the lean manufacturing concept

Challenges

Cefla Group, a leading Italian manufacturing group, specializes in four sectors: store fittings and fixtures; finishing systems for wood-based, plastic, and non-ferrous materials; dental equipment; and manufacturing facility engineering and interior design. The group’s subsidiaries throughout the world and a wide network of dealers and agents ensure global market presence and prompt service.

Worked with GN Informatica, an Oracle Partner, to implement GNI Mobile, a platform •

and an application suite enabling remote interoperation of mobile terminals with Oracle’s JD Edwards EnterpriseOne applications, resulting in improved decision-making capabilities within each division

Provided information in real time, which increased visibility of the work performed by •

personnel on the production lines and in the warehouse

Automated and integrated the enterprise resource planning system (ERP) with the •

company’s electronic tag system to save time and eliminate errors

Achieved substantial results in the first four months of implementation, including •

increased operational efficiency and staff autonomy, as well as time savings of up to 87%

Solutions

Oracle Customer: Cefla Group

Imola, Italy

www.ceflagroup.com



Employees: 1,500





Chain Management

Oracle Partner:

GN Informatica


Cefla Group Accelerates Business Processes by Up to 87% with Integrated Enterprise Resource Planning

“We can now say that our success with lean-oriented projects is a direct result of application architectures such as Oracle’s JD Edwards EnterpriseOne and GNI Mobile.” – Susanna Medri, Information Systems Manager, Cefla Group

CEfLA GROUP

60

An Integrated View of Operations

Established in 1916, Chowgule and Company is one of the pillars of the Indian business sector. The company has interests in construction, industrial gases, iron ore mining, integrated logistics management, international shipping, real estate, and shipbuilding. It exports iron ore to Japan and China, and manufactures vessels for European shipping enterprises.

The diversity of its operations and rapid growth in the early 2000s prompted Chowgule to review the way it managed its business. The company was using a range of disparate systems that did not provide an integrated view of its operations. The lack of transparency made information sharing difficult and resulted in lengthy auditing times. Inventory, procurement, and distribution costs were also rising as the company struggled to maintain control over these critical processes.

In mid-2004, Chowgule engaged Oracle Certified Advantage Partner SYSTIME to implement a new business management platform based on a range of JD Edwards EnterpriseOne applications from Oracle. SYSTIME provided the integrated solution that enabled Chowgule to link every business division for the first time in its history, enabling online accounting and online visibility of stock.

“The JD Edwards solution gave us better insight into every aspect of our business, helping us increase efficiency and lower costs,” said Ashok D. Dange, director of the finance and legal department at Chowgule and Company. “Data integrity has also improved, so we can make decisions with confidence. JD Edwards has made a significant difference to our business.”

Chowgule has five mining operations located approximately 40 kilometers from its head office in Goa. The company also owns iron ore processing and shipbuilding facilities in the state. Prior to implementing JD Edwards, Chowgule was using a locally developed software package to manage its business. It consisted of different systems that did not provide the company with the detailed information it needed to make informed decisions.

By moving its iron ore mining, iron ore pelletising, and shipbuilding information onto the JD Edwards platform, Chowgule gained an integrated view of its business. The system links operations in seven locations and is available to 405 people in these key divisions.

“The JD Edwards system gave us centralized control over our operations,” said Dange. “For example, we use 695 trucks to transport iron ore on three routes in two shifts. The iron ore is stored at 100 stocking points. In the past, it was difficult for distribution staff to determine if they should send a truck to pick up iron ore at a certain place because they were not able to access inventory information to check if there was sufficient stock available to

Oracle Customer:

Chowgule and Company

Private Limited

Goa, India

www.chowgule.co.in



Employees: 1,650




Manufacturing



Oracle Partner:

Systime

www.systime.net

Chowgule and Company Improves Operational Efficiency with Integrated ERP System

“The JD Edwards solution gave us better insight into every aspect of our business, helping us increase efficiency and lower costs. Data integrity has also improved, so we can make decisions with confidence. JD Edwards has made a significant difference to our business.” – Ashok d. dange, Director, Finance and Legal, Chowgule and Company Private Limited

CHOWGULE ANd COMPANy PRIVATE LIMITEd

61

meet an order.

“With JD Edwards, this is no longer a problem as the centralized system gives staff immediate access to inventory data,” he said. “Staff in the export division can also check inventory held at stocking points against distribution schedules so they can determine delivery dates for orders.”

Data accuracy has improved because information is entered once and made available for use across the company. “Our operational staff are able to look at data in real time, helping them make faster, better informed decisions,” said Dange.

He added that improved efficiency helped Chowgule to minimize paper-based processes and cut month-end reporting time from 20 days to 12 days. It also reduced duplication of efforts and enabled better data management.

Chowgule maintains a main inventory warehouse at Central Workshop, Khandepar, as well as a small supply of stock at each mining location to ensure parts are available for emergency repairs. This became possible only after the JD Edwards ERP system was implemented. In the past, because there was no online access to the central inventory system, staff found it difficult to check if a part was available at the main warehouse.

“JD Edwards allowed us to store inventory information in the system so staff can easily see what parts are available and where they are stored,” said Dange. “We not only reduced on-hand inventory as a result, but also increased machinery availability.”

More importantly, the company minimized downtime at its iron ore processing plants.

“One of our plants experienced a malfunction and had to shut down,” said Dange. “The manager used the JD Edwards system to locate the necessary part and had the repair done before any impacts were felt. The ability to do this is highly important in a time-sensitive business such as ours, where a missed order can cost us hundreds of thousands of rupees.”

Procurement processes have also been streamlined. Staff have online access to information about suppliers, orders, and delivery deadlines. This ensures the operations are aware of any potential issues. It can then source an alternative supplier if it believes the hold-up will affect manufacturing or repair schedules. The JD Edwards system supports multiple currencies, enabling Chowgule to meet foreign exchange requirements when purchasing parts overseas.

Enhanced Inventory and Purchasing Management

Key Benefits:

• Gained enterprise-wide view of op-

erations and centralized management

control

• Improved information accuracy by

introducing single data entry point

• Cut month-end reporting time from

20 days to 12 days

• Increased availability of machinery for

productive use

• Minimized equipment downtime by

ensuring parts can be easily located

• Strengthened cost management and

quality control

• Streamlined distribution and ensured

customer orders are met


62

Chowgule manufactures approximately ten cargo vessels a year for clients around the world. Controlling costs and maintaining high quality standards are key concerns for the company.

“We hold daily meetings with our contractors and engineers to monitor every stage of the construction process for every vessel we build,” said Dange. “We use the JD Edwards system to allocate expenses from the moment they are incurred so we can keep a close eye on costs. This avoids costly budget blow-outs.”

The company has also achieved a significant improvement in distribution. It exports up to 80% of its iron ore to Japan and has recently won new contracts in China. The challenge for Chowgule is to ensure it can meet customer orders.

“The buyer agrees to purchase a certain quantity of iron ore and will send their own vessel to pick up the order,” explained Dange.

“We have to check what stocks are available and where they are held, what other shipments we have accepted, and what’s in our production pipeline to determine if we have enough iron ore to meet the order.

“Our export department can cross-check production, iron ore stocks, and customer orders quickly and easily using the JD Edwards system,” he said. “This is a big advantage in helping us meet customer expectations. We are also able to track all shipment expenses online and link them with the actual shipments made.”

In 2007, Chowgule will begin building online reports for staff to use and look at extending the JD Edwards to suppliers and its banking partners to facilitate data sharing.

Chowgule needed an extensive ERP system that had the functionality and robustness to manage its diverse operations. The company began searching for a solution in November 2003, around the same time that JD Edwards, Oracle, and SAP began targeting the small to medium-sized enterprise (SME) market in India.

According to Dange, the SAP solution was inappropriate because it was more suitable for high-end users, whereas Chowgule was looking for a system that was accessible to users at all levels. Oracle, while fulfilling all other requirements, did not offer a human resources management module in its SME offering at the time.

The company visited three existing JD Edwards clients to see how an ERP system operated in a live environment, what was involved in the implementation, and what benefits it could expect. Based on its observations and a series of comparative tests, Chowgule came to the

Better Quality Control and Smoother distribution

future Plans

Why J.d. Edwards?


63

conclusion that JD Edwards was the ideal solution for its needs.

“As an asset-driven business, our main objective was to link our different divisions so we could better manage our equipment and inventory,” said Dange. “The JD Edwards EnterpriseOne suite is a world-class product that gave us the opportunity to adopt best-practice processes. As a company with global interests, this was absolutely critical if we wanted to be competitive.”

Because it was unfamiliar with integrated ERP packages, Chowgule decided to engage a systems integrator experienced in ERP implementations. A series of enquiries revealed SYSTIME to be the best candidate for the job. Based in Mumbai, the company is the third largest JD Edwards practice in the world, with a long history of successful deployments in India and worldwide. It is also an Oracle Certified Advantage Partner.

“SYSTIME had the functional and technical skills, the required resources, and the industry knowledge to ensure the JD Edwards system performed seamlessly across different environments,” said Dange. “Involving SYSTIME in the project would allow us to benefit from the company’s experience in JD Edwards.

“We had high expectations and SYSTIME delivered on those expectations,” he added. “The team took into account the unique needs of our business and ensured the system—which we did not customize—met our requirements. SYSTIME also provided support once we went live.”

The project was delivered on time and on budget, made possible by SYSTIME’s rigorous project monitoring and management policies.

Chowgule had two implementation rules: that there would be no customization, and that it would not build reports until the system was bedded down and users were familiar with it.

“We decided not to customize the system but to submit ourselves to the expertise of JD Edwards, based on its worldwide experience in different companies, sectors, and countries,” said Dange. “There was much to learn, so we said we would change our processes, not the solution.”

The implementation was scheduled to coincide with the monsoon season in India, which normally slowed mining activity almost to a standstill. This gave Chowgule the flexibility to install and test the solution without worrying about the impact on the business. A steering committee provided guidance to the 16-person implementation team, which included representatives from the iron ore mining, iron ore pelletisation, and shipbuilding divisions.

Why SySTIME?



64

Advice from Chowgule and Company

The solution took six months to deploy, with the shipbuilding division the first to go live on January 1, 2005. It was followed by the iron ore pelletisation division in March 2005, and the mining division in April 2005. Chowgule ran the legacy system in parallel with the JD Edwards platform for three months before decommissioning it.

The company provided training to all users to demonstrate how an integrated system worked and how the same piece of data could be used in different ways by different divisions. A series of workshops allowed users from different business areas to interact and see how their input affected another division’s work. The company will continue to run half yearly training programs to increase system knowledge among its staff.

Founded in 1916, Chowgule Group has interests in a diverse range of industries, including construction, industrial gases, iron ore mining, integrated logistics management, international shipping, real estate, and shipbuilding. The company employs 1,650 staff and has an annual turnover of US$150 million.

Avoid customization if possible. An integrated ERP system has in-built logic, and once •

you undertake customization, you run the risk of disturbing that symmetry

Keep objectives simple and don’t complicate things by being overly ambitious. This will •

make it easier to fulfill objectives, promote organizational change, and achieve ROI

Choose a partner with sound integration capabilities and good understanding of business •

processes


65

Bring its multiple companies onto a single enterprise resource planning (ERP) solution •

Centralize IT resources to reduce costs •

Increase business process efficiency •

Challenges

Headquartered in Chicago, Ill., Continental Materials Corporation produces and sells products in the construction and heating, ventilation, and air conditioning (HVAC) industries. Its construction products segment produces ready-mix concrete, aggregates, metal doors, and related products, which are sold primarily to contractors, government entities, and consumers. The company’s HVAC segment makes wall furnaces, console heaters, fan coils, and evaporative air coolers that it markets to wholesale distributors and retail home centers.

Enabled Continental Materials to bring all companies onto a unified application platform, •

increasing efficiency and providing enhanced visibility into business data from across the enterprise

Deployed Web-based clients with centralized servers to reduce IT resources for equipment •

and environment maintenance

Upgraded to Oracle Fusion Middleware using Oracle Technology Foundation (Red Stack) •

to allow more users to be on Web servers and providing a more efficient environment

Solutions

Oracle Customer: Continental Materials Corporation

Chicago, Illinois

www.continentalmaterials.com



Employees: 802



FMS Suite

SCM Suite

HCM Suite

• Oracle Fusion Middleware

Continental Materials Corporation Improves Efficiency and Reduces Costs with Centralized IT Resources

“With the year 2000, we needed to get all subsidiaries onto Y2k compliant systems. JD Edwards EnterpriseOne provided a unified application platform that enhanced our visibility into critical business data across the company, and improved our efficiency.”

– IT Manager, Continental Materials Corporation

CONTINENTAL MATERIALS CORPORATION

66

Integrate and consolidate administrative and financial processes among four business units •

Standardize and optimize manufacturing processes •

Gain real-time financial information to make informed decisions faster and more efficiently •

Challenges

Corporación de Acero Corpacero S.A. manufactures and markets industrial metal products including: zinc tiles, piping for water, gas, conduit enclosures, road guardrails, corrugated metallic sewer pipes, bridge flooring, light poles, buckets and baskets, among others. Over the past 45 years, the company has expanded rapidly and established a presence in the United States, the Caribbean, Central America and South America.

Consolidated business processes among the company’s four business units with JD •

Edwards EnterpriseOne applications, improving operational efficiency

Integrated and streamlined administrative and financial processes with JD Edwards •

financial applications

Facilitated real-time communication with suppliers using JD Edwards EnterpriseOne •

Supply Management (Procurement)

Optimized forecasting and inventory control with JD Edwards EnterpriseOne Supply •

Chain Execution (Logistics)

Obtained real-time financial analysis to facilitate decision making •

Enhanced financial data accuracy •

Consolidated plant manufacturing processes, optimizing productivity and efficiency •

Improved plant information management •

Solutions

Oracle Customer:

Corporación de Acero Corpacero S.A.

Bogota, Colombia

www.corpacero.com



Employees: 500




Supply Management

Supply Chain Execution


Oracle Partner:

Amazing Colombia S.A.

www.co.amazingglobal.com

Corporación de Acero Corpacero S.A. Integrates Global Information and Unifies Business Processes

“Oracle supplied the enterprise resource planning solutions that we needed in order to integrate business processes. Oracle also provided us with the platform reliability that we required to maintain our continuous growth.” – Rafael Bonett, Assistant General Manager, Corporación de Acero Corpacero S.A.

CORPORACIÓN dE ACERO CORPACERO S.A.

67

d-M-E COMPANy

Create an information technology (IT) infrastructure that will scale to accommodate •

continued global business growth

Ease Sarbanes-Oxley compliance •

Advance global service delivery capabilities •

Improve speed and service tactics •

Challenges

For over six decades, D-M-E Company has been an essential resource to moldmakers, molders, and mold designers in the plastics industry. Today, these customers face unprecedented demands for speed, cost reduction, and performance. D-M-E Company helps them meet these demands by providing mold bases and components, hot runner systems, mold controls, Master Unit Die (MUD) mold inserts, die cast tooling technology—and supporting resources. A division of Milacron, Inc, D-M-E Company operates in 70 countries.

Migrated from Oracle’s JD Edwards World to JD Edwards EnterpriseOne to take •

advantage of application enhancements and an internet-based architecture

Worked with Oracular, Inc. to reduce project risk and leverage product expertise •

Decrease modifications by 45% in the distribution and manufacturing modules—100 •

modifications

Decreased reporting requirement by 41% due to “query by example” function and online •

inquiry capabilities coupled with report rationalization—500 reports

Improved security and ensured Sarbanes-Oxley compliance •

Supported multiple languages in one implementation due to switch to a Unicode database •

Paved the way to bring European and Asian business units into one centralized system •

Prepared for the next step—implementing new functionality in embedded customer •

relationship management and customer and supplier self-service

Solutions

Oracle Customer:

d-M-E Company

Madison Heights, MI

www.dme.net



Employees: 501 to 1,999




Supply Management


Management

Manufacturing

Oracle Partner:

Oracular, Inc.

www.oracular.com

d-M-E Company Supports Global Business Growth with Upgraded IT System

“D-M-E Company and Milacron, Inc. chose Oracle’s JD Edwards EnterpriseOne system because it provides a new level of flexibility that allows us to contribute to our customers’ success, every step of the way. We will continue to leverage these applications as we continue to expand our business at home and abroad.” − dave Lawrence, President Global Mold Technologies, D-M-E Company

68

EMIN LEydIER

Install a management system to support the company’s strategic development including a •

new plant and new machinery

Improve the integration of financial, commercial, transportation, and procurement •

management processes

Improve the visibility and traceability of all business flows •

Promote the sharing of information in real time •

Challenges

Born out of the 1975 merger of two complementary family businesses, Emin Leydier produces and markets 700,000 tons annually of paper for corrugated board packaging (180,000 tons annually) as well as packaging suitable for food use. It also provides packaging solutions for small and medium quantities. The company operates 11 manufacturing facilities in France.

Replaced four heterogeneous management systems with Oracle’s JD Edwards •

EnterpriseOne to create a standardized, integrated, and scalable IT infrastructure

Maintained a 50% increase in paper production (from 450,000 to 700,000 tons annually) •

without increasing the administrative workforce

Automated the complex flow of raw materials procurement •

Improved ability to manage 300 trucks daily, ensuring timely transportation of raw •

materials and finished products

Optimized delivery rounds and truck loading with extended visibility into site needs •

Gained the ability to optimize customer orders in terms of production constraints (reel •

size), allowing the company to offer more competitive rates and serve a broader market

Improved visibility of orders and sales, allowing the organization to have a better •

understanding of its performance

Gained greater flexibility in manufacturing planning to support just-in-time production •

Solutions

Oracle Customer: Emin Leydier

Lyon, France

www.emin-leydier.com



Employees: 1,150




Management



Emin Leydier Manages a 50% Increase in Production without Increasing Administrative Workforce

“Our implementation of Oracle’s JD Edwards EnterpriseOne applications marked a pivotal turning point for our group. It allows us to be a more competitive organization, to optimize our transport activities, and to save time across all levels: management control, planning, reporting, and more.” –– Emmanuel Mayen, Head of Information Systems, Emin Leydier

69

fERPLAST S.P.A.

Integrate information from commercial subsidiaries and manufacturing plants quickly and •

efficiently

Increase logistics efficiency and reduce delivery times •

Improve production efficiency and accelerate rotation of stocks for all manufacturing •

facilities

Challenges

Operating for 40 years, Ferplast S.p.A. is an international leader in the pet comfort sector—committed to the health of animals and the satisfaction of those who love them. Ferplast’s manufacturing, initially limited to birdcages, has grown to include more than 1,500 products for every type of pet. The company has three manufacturing facilities and exports to 80 countries.

Worked with Oracle partner Proxima S.p.A. to implement Oracle’s JD Edwards •

EnterpriseOne applications to create an integrated IT infrastructure that helps Ferplast increase efficiency and enhance delivery schedules

Enabled the company to quickly view critical business and financial data from across its •

subsidiaries, driving more informed and agile decisions

Decreased product lead time from two months to two weeks •

Reduced inventory levels by more than 20% by integrating lean manufacturing principles •

into the management system

Increased efficiency via improved reporting and analysis •

Improved budget control, reducing overall procurement costs •

Decreased the purchasing approval process by two days and the invoice approval process by •

three days

Ensured integration between the purchasing system and other operational systems in use •

across the organization

Established a flexible environment that can support a supplier portal, electronic tendering, •

and self-service expenses

Solutions

Oracle Customer: ferplast S.p.A.

Castelgomberto, Italy

www.ferplast.com



Employees: 1,000



Oracle Partner:Proxima S.p.A.

www.prx.it

ferplast Increases Logistics Efficiency and Reduces Delivery Times

“By adopting Oracle’s JD Edwards EnterpriseOne applications, we have been able to sustain rapid globalization demands on the company and improve the flow of internal processes based on lean manufacturing principles. We went from a product lead time of two months to one of two weeks, thus drastically reducing warehouse stocks.” –– Renato Agnoletto, IT Manager, Ferplast S.p.A.

70

fERRAz SHAWMUT, INC.

Replace outdated, highly customized legacy systems with a single information platform •

that supports global operations

Support unique order entry and pricing requirements without software modifications •

Transition to updated systems without disruption to order and fulfillment operations in an •

extremely time sensitive, competitive business

Challenges

Ferraz Shawmut is one of the world’s leading suppliers of innovative circuit protection solutions, from industrial and semiconductor fuses to fuse holders and accessories, disconnect switches, and devices for surge protection and thermal management. The company is a subsidiary of le Carbone Lorraine.

Leveraged Oracle Partner Amazing USA to deploy full set Oracle’s JD Edwards •

EnterpriseOne applications on time and under budget

Accomplished major technology and feature-function leap with no business disruptions •

Maintained self-sufficiency by upgrading the skill set of internal IT staff using Amazing •

USA’s knowledge transfer and training expertise

Implemented JD Edwards EnterpriseOne applications for sales order management and •

advanced pricing, meeting unique needs with out-of-the-box functionality

Gained ability to access and export business data while integrating with Windows •

environment

Expanded financial management capabilities, gaining ability to drill down into transaction •

details for audit purposes

Established implementation template to bring more business entities in house without •

need for outside consulting services

Easily integrated business-critical EDI processes to core enterprise applications •

Solutions

Oracle Customer: ferraz Shawmut, Inc.

Newburyport, MA

www.ferrazshawmut.com



Employees: 250 to 1000




Sales Order Management

Advanced Pricing

Manufacturing

Distribution


Oracle Partner: Amazing USA

www.us.amazingglobal.com

ferraz Shawmut Achieves Major Information Technology Leap with Out-of-the-Box Solution

“Amazing provided the knowledge transfer and training we need to continually leverage the extensive industry capabilities of Oracle’s JD Edwards EnterpriseOne applications.” − Jay Spadaro, Vice President of IT, Ferraz Shawmut, Inc.

71

HAdRIAN MANUfACTURING INC.

Integrate front end quote and order processing with back end manufacturing and •

fulfillment

Consolidate multiple databases to create “single source of truth” •

Create information infrastructure to support a multi-company, multi-currency, multi- •

country, multi-plant environment

Challenges

Formed in 1983, Hadrian’s founder chose their new company’s name based on the legacy of the Roman emperor Hadrian, who forged a unique reputation based on his dedication to long-term relationships, an appreciation of art and architecture, and a commitment to quality. Today, Hadrian Manufacturing Inc. is a leading supplier of high quality metal lockers and toilet partitions. With operations in Canada, the United States, Latin America and the United Kingdom, Hadrian is dedicated to offering creative, high quality, and durable products that reflect their customers’ needs.

Integrated entire core business process from start to finish, providing visibility throughout •

the organization

Gained access to accurate, real-time information, leading to better decisions and improved •

customer service

Reduced time to produce month-end results by half •

Established a single database which enables customer service personnel to view and •

commit order quantity and delivery dates from anywhere in the organization, regardless of plant or company alignment

Leveraged Oracle Partner Syntax to meet all of the initial implementation objectives while •

continuing to provide expertise as needed as the company evolves

Solutions

Oracle Customer: Hadrian Manufacturing Inc.

Burlington, Ontario

www.hadrian-inc.com


Annual Revenue: Less than $100 million

Employees: 150





Oracle Partner:Syntax Systems Ltd.

www.syntax.net

Hadrian Manufacturing Automates Business Processes with a Single, Integrated System

“The combination of Oracle’s JD Edwards EnterpriseOne applications and Syntax addressed the demands of our multi-plant organization, resulting in increased service levels and real time collaboration with Hadrian’s customers and suppliers.” − Rob Snyder, Vice President—Finance, Hadrian Manufacturing, Inc.

72

HOPPE HOLdING AG

Increase turnover •

Integrate geographically distributed manufacturing plants to improve operational •

efficiency

Achieve greater control over production processes to reduce manufacturing costs •

Challenges

Enjoying approximately 20% market share, HOPPE is the European market leader in developing, producing, and marketing door and window hardware systems. HOPPE’s core competence is the large-scale production of high-quality hardware systems with an optimum price/benefit ratio. With nine factories in four countries, HOPPE produces nearly all of its products in house, enabling the company to react flexibly to customer requests.

Implemented Oracle’s JD Edwards EnterpriseOne applications for financial, logistics, and •

manufacturing management across all HOPPE factories to drive new levels of operational efficiency

Improved supplier management efficiency and customer service while reducing stock and •

lowering manufacturing costs

Accelerated production cycles •

Created a single source of data with Oracle Database, improving reporting capabilities •

Developed a company-wide online application for production planning and inventory •

Gained the ability to rapidly create financial codes with multi-currency ability •

Managed quantitative and qualitative business activity purposefully •

Converted production according to the Kanban method, orienting the production run to •

customer requirements

Solutions

Oracle Customer:

HOPPE Holding AG

Müstair, Switzerland

www.hoppe.com


Annual Revenue: $315 million

Employees: 3,000


• Oracle Database



Logistics

Manufacturing

Oracle Partner:full Speed Systems AG

www.fss-group.com

HOPPE Reduces Manufacturing Costs and Increases Turnover with Integrated ERP Solution

“By implementing Oracle’s JD Edwards EnterpriseOne applications, we now have the data we need to run our business at our fingertips. For example, we can specify end user prices and determine gross proceeds quickly and easily.” –– Norbert Mayr, Chief Financial Officer, HOPPE Holding AG

73

Introduce an integrated financial and supply chain management system that integrates •

easily with automatic field detection systems in production

Improve communication with customers regarding the status of orders and availability of •

products

Implement a strong product traceability system that enables the company to monitor and •

comply with delivery times

Introduce information management systems that will scale to support the company’s •

ongoing expansion and internationalization

Challenges

IRCE S.p.A. is an industrial group that makes isolated cables for power and data transmission on local-area networks (LANs) and conductors (copper and aluminum enameled thread or wire) for use in electric generators, motors, transformers, relays, and other electric devices. The company sells almost half of its enameled wire outside Italy. IRCE operates four manufacturing plants, two in Italy, one in the Netherlands, and one in the UK. The company also has distribution operations in Germany, Spain, and Switzerland.

Worked with Oracle Partner G.N. Informatica to implement JD Edwards EnterpriseOne •

applications for financial and supply chain management, allowing IRCE to set up a customized communication system with customers

Improved data accuracy and purchasing system efficiency, reducing the time needed to •

dispatch customer requests by 25% to improve customer satisfaction and loyalty

Designed and implemented a product traceability system that meets the needs for rigor •

and quality in the sector

Leveraged localized and multilingual features in the JD Edwards EnterpriseOne •

applications to deploy a centralized information system

Solutions

Oracle Customer: IRCE S.p.A.

Imola, Italia

www.irce.it



Employees: 1,000



• Financial Management Supply Chain

Management

• HCM Foundation

Oracle Partner:G.N. Informatica


IRCE S.p.A. Improves Customer Communication Systems and Efficiency

“Oracle’s JD Edwards EnterpriseOne allowed IRCE to implement a detailed product traceability system. Customer satisfaction has increased thanks to the availability of an accurate overall picture of the state of orders, product history, and faster closure of financial operations.” –– Andrea Casadio, Information Systems Manager, IRCE S.p.A.

IRCE SPA

74

Replace the existing limited, in-house information-technology system with an enterprise •

resource planning (ERP) system that enables Italricambi to compete in the global market

Improve management of constant growth—of both sales and corporate size—in an •

effective manner; existing system was unable to support innovative processes and new production quality standards

Provide transparent interaction with partners around the world by replacing traditional, •

manual supply-chain tools and their associated high costs and low efficiency

Challenges

Founded in 1962, Italricambi is a world leader in the manufacture of spare parts, producing earthmoving machinery such as forged tips and teeth, cutting edges, and end bits. It supplies the world’s top earthmoving machinery manufacturers—including the Komatsu Group, Liebherr Group, Caterpiller, Case New Holland, JCB, Hitachi, and Manitou—and major European bucket manufacturers and spare parts distributors around the world. Around 90% of the company’s sales are abroad.

Implemented Oracle’s JD Edwards EnterpriseOne solution to support existing key •

business procedures and provide transparent interactions with global partners

Supported a new organizational model based on allocating responsibility and sharing •

information across the company

Significantly reduced delivery times and costs, improved accuracy of demand forecasts, and •

improved client support thanks to full ERP functionality

Introduced flexible integration between production processes and procedures, facilitating •

the extensive automation of processes and the use of numerical control machinery

Speeded up delivery times through improved logistics and planning efficiency, and reduced •

stock levels

Delivered improved levels of customer service at sustainable cost through advanced •

planning functionality, improved supply-chain efficiency, and transparent interaction with business partner information systems

Solutions

Oracle Customer: Italricambi SpA

Udine, Italy

www.italricambi.it

Industry: Manufacturing

Annual Revenue: $16.5 million

Employees: 80





Management

• Oracle Discrete Manufacturing

Oracle Partner:

Alfa Sistemi

www.alfasistemi.net

Italricambi Consolidates International Position With New Technology Platform

“Oracle JD Edwards EnterpriseOne helps us reduce delivery times and forecast demand more accurately. This allows us to offer our clients an even more efficient service.” –– Roberto Minozzi, Managing Director, Italricambi

ITALRICAMBI SPA

75

MANULI RUBBER INdUSTRIES S.P.A.

Provide a robust, dependable, integrated information management system •

Guarantee data homogeneity and quality •

Support quick and easy global replication of the system, while ensuring compliance with •

local tax requirements

Centralize system management and maintenance •

Challenges

Manuli Rubber Industries S.p.A. is a multinational group focused on design, production, and distribution of rubber and metal components and systems for fluid transmission in high-pressure hydraulic applications and in the oil/marine sector. The group’s retail marketing division, which is centered in France and markets its own products and other companies’ related products, is expanding into other countries, from eastern Europe to Latin America, and increasing its standing in the group at large.

Worked with CSA Interpro to implement Oracle’s JD Edwards World Financial •

Management and JD Edwards World Distribution Management to integrate finance, management control, purchasing, and sales operations

Improved optimization and rationalization of business processes •

Simplified and accelerated the company’s internationalization processes •

Ensured accuracy and quality of data, while improving data sharing •

Took a phased approach, implementing the system at one branch, which provided a •

representative model, and following with roll outs, company-wide

Solutions

Oracle Customer:

Manuli Rubber Industries S.p.A.

Milan, Italy

www.manulirubber.com



Employees: 1,829





Oracle Partner:

CSA Interpro

www.opera21.it

Manuli Rubber Industries Enables Accurate Data Sharing Worldwide

“Oracle’s JD Edwards World not only covers the needs of different countries, it is also very robust, permitting concrete integration of different realities and processes.” –– Maurizio Bonfanti, Information Systems Manager, Manuli Rubber Industries S.p.A.

76

Improve logistical processes to support company growth •

Replace multiple, fragmented computer systems •

Reduce number of “handoffs” associated with the parts demand systems •

Gain visibility into load vs. capacity constraints •

Improve cost-update process and gain ability to efficiently roll up costs, enabling •

implementation of best practices

Challenges

Founded in 1957, Morbark, Inc. built its first product in a blacksmith shop and has since grown into a 1.6-million square-foot complex that manufactures high-performance heavy equipment used in the recycling and forestry industries. The company’s products include tub grinders, wood hogs, mulch-coloring units, chippers, and sawmill equipment. It also offers used equipment, parts, and services.

Implemented Oracle’s JD Edwards EnterpriseOne Manufacturing solution to take •

advantage of enhancements like vendor-managed inventory, Kanban and pay-upon-consumption systems

Consolidated multiple groups and divisions on a unified application platform—increasing •

efficiency and providing enhanced visibility into business data

Created compound applications and boosted efficiency of software maintenance process •

Gained greater process flexibility and streamlined task flows •

Deployed an order entry application that is easy to use and navigate, with hot buttons for •

price checking and product availability

Allowed for system modifications while staying “code current” •

Gained a scalable solution that will meet the growing needs of customers over the long •

term

Integrated visual manufacturing systems into the platform •

Deployed lean manufacturing processes and streamlined transactions using the JD •

Edwards EnterpriseOne shop floor and inventory systems

Solutions

Oracle Customer: Morbark, Inc.

Winn, MI

www.morbark.com



Employees: 630



Manufacturing

Financial Management Distribution

Oracle Partner:

Terillium, Inc.

www.terillium.com

Morbark Accommodates Business Growth with Integrated Software Solution

“The Terillium team has combined their extensive knowledge of JD Edwards and lean manufacturing to facilitate a successful ERP implementation in our ‘build to order’ manufacturing organization. Their willingness to tailor their implementation methods around our companies culture and skill sets was vital to the success of our project.” — Jim Shoemaker, Vice President of Operations

MORBARK, INC.

77

Implement a software system to support management of the entire product life cycle and •

ensure efficient product traceability

Provide timely information needed to coordinate and optimize a range of business •

operations

Manage information effectively to enable the company’s future expansion and •

internationalization

Challenges

N&W Global Vending S.p.A. is an international leader in the development and supply of innovative solutions for the vending industry. The group has three production sites in Italy and Denmark and does business in more than 80 countries. Its prestigious trademarks include Necta and Wittenborg, two of the world’s best known manufacturers of quality vending machines, and SGL, Europe’s leading manufacturer of small espresso machines for use with portion packs.

Implemented Oracle’s JD Edwards EnterpriseOne applications for 300 users across all •

business processes, including administration, sales, production, post-sales support, planning, and quality

Improved the communication and information provided to customers regarding order •

status and product availability

Introduced an information management system allowing for double-checking and •

compliance with delivery times

Optimized the supply chain by enabling monitoring of contractors’ and suppliers’ work •

Reduced operating costs by increasing stock rotation by 23% and reducing inventory •

Improved the level of service by 5% and reduced lead times in response to greater market •

demand

Solutions

Oracle Customer: N&W Global Vending S.p.a.

Valbrembo, Italy

www.nwglobalvending.it


Employees: 1,500


• Oracle Database



Advanced Pricing



Management

Quality Management

Requirements Planning



Oracle Certified Partner:G.N. Informatica


N&W Global Vending Implements Solution to Provide Faster and More Efficient Service

“Oracle’s JD Edwards EnterpriseOne provided the support we needed to cut our business costs. It helped improve our production flexibility, increase our capacity, and accelerate our response to market demand.” –– Gaetano Luciano, Logistic and Supply Chain Manager, N&W Global Vending S.p.A.

N&W GLOBAL VENdING SPA

78

Business Growth Prompts System Upgrade

Otis Elevator Company is the world’s largest manufacturer of elevators, escalators, and moving walkways. The company moves the equivalent of the world’s population every five days. It has operations in 200 countries developing, manufacturing, installing, maintaining, and servicing its products. At present, Otis Elevator (China) Investment Co., Ltd, the holding company, has joint ventures in Tianjin, Beijing, Shanghai, Guangzhou, Hangzhou, Xi’an, Suzhou, and Chengdu, manufacturing and selling three brands: OTIS, Xizi OTIS, and Express.

Following a period of rapid growth, Otis decided to invest in more robust applications to support its financial and manufacturing operations. The company was keen to implement an integrated enterprise resource planning (ERP) system to automate processes, improve data sharing, and gain greater control over every aspect of its business.

Otis selected a range of JD Edwards EnterpriseOne applications from Oracle to build its new ERP system. Since going live with the system, the company has increased efficiency, reduced operating costs, and improved data integrity. Purchase and work orders are now automatically routed to the relevant departments, ensuring customer orders are promptly fulfilled.

“After we implemented JD Edwards, we saw significant process improvements, from order management to financial control and logistics,” said a spokesperson for Otis Elevator China.

“In addition to shorter production cycles and higher inventory turnover, the system enabled us to respond quicker to customer queries.”

Otis has seen production volumes increase year on year since it entered the Chinese market in the 1980s. As its business grew, the company discovered it could not continue using Microsoft Excel spreadsheets and Microsoft Access databases to manage its operations. This approach, which relied heavily on staff to manually update sales orders, inventory, invoices, and production schedules, was inefficient and gave rise to errors.

Otis wanted a system that would enable all Otis businesses to improve business management and drive profit growth; reduce costs throughout the business; enhance financial control; and support a restructure of manufacturing operations by consolidating and enhancing processes across all Otis factories and other subsidiaries in China.

Oracle Customer:

Otis Elevator (China) Investment

Co., Ltd

Tianjin, China

www.otis.com



Employees: 7,000



Accounts Payable

Accounts Receivable


General Ledger

Contract Accounting

Construction/Modernization Billing

Manufacturing – PDM

Sales Configurator

Sales Order Processing & Shipping

Material Requirement Planning


Procurement & Receiving

Shop Floor Management

Manufacturing Accounting

Otis Elevator Reaches New Heights with Enterprise Resource Planning System Upgrade

“After we implemented JD Edwards, we saw significant process improvements, from order management to financial control and logistics. In addition to shorter production cycles and higher inventory turnover, the system enabled us to respond quicker to customer queries.” – Spokesperson, Otis Elevator (China) Investment Co., Ltd

OTIS ELEVATOR (CHINA) INVESTMENT CO., LTd

79

Improved data Quality

Boosting Efficiency

Lower Production Costs

Enhanced financial Control

Before the JD Edwards implementation, data could not be easily shared across Otis, making it next to impossible to produce accurate reports or undertake analysis. Staff also had to re-enter the same set of data in different systems, which was time-consuming and often created errors.

The JD Edwards system integrated procurement, inventory, sales, production, and financial information in a single location. This not only eliminated repetitive data entry and improved accuracy, but also facilitated easy information sharing. Senior managers simply log on to the system to view the latest sales figures or check production schedules. A single data repository also enabled Otis to conduct in-depth analysis.

Along with the JD Edwards system, Otis adopted a range of best-practice business processes that enabled the company streamline workflows and boost productivity.

For example, JD Edwards EnterpriseOne Sales Configurator helped Otis improve the accuracy of sales orders. Contract engineers could capture customer requirements in detail so there was no confusion over clients’ exact needs. Once sales orders are entered into the JD Edwards system, it automatically generates purchase, shop floor, and work orders, and routes them to the right departments. As a result, Otis has minimized errors, increased productivity, and improved on-time delivery rates.

In the past, the use of disparate systems prevented Otis staff from checking the status of purchase orders and tracking shop floor production, resulting in poor inventory management and escalating manufacturing costs.

With JD Edwards, staff in all cities can see what inventory is available at all Otis factories, ensuring resources are used effectively and that there are enough components on hand to meet sales orders while preventing overstocking. New inventory purchases are automatically posted to the accounting system so staff can keep track of costs.

The JD Edwards system also allows Otis to calculate the cost of finished goods after a production run, giving the company greater insight into manufacturing costs.

Otis has achieved greater financial control by standardizing accounting processes. For example, purchase orders must follow a set approval process and three levels of checks before payment is made. In-built security procedures prevent unauthorized access to files, eliminate

Key Benefits:

• Increased efficiency by adopting best-

practice business processes

• Lowered production costs by giving

staff greater insight into the manufac-

turing lifecycle

• Improved data quality by eliminating

manual entry

• Enhanced financial control by stand-

ardizing accounting processes and

establishing a clear audit trail

• Provided managers with easy access

to accurate, up-to-date data


80

Why Oracle?


fraud, and ensure a clear audit trail. Improved financial management enabled Otis to reduce the number of accounting staff, minimize risk, and improve investor confidence.

As a fast-growing company, Otis needed a proven ERP solution with extensive functionality, easy scalability, and high reliability. The company selected the JD Edwards EnterpriseOne suite after an exhaustive evaluation process by the financial and manufacturing departments. The software was singled out for its best-practice processes and comprehensive feature set.

A core project team consisting of representatives from the finance and manufacturing divisions was established to oversee the JD Edwards implementation. An Asia Competency Center was also formed, with JD Edwards technical staff assisting Otis to develop the infrastructure, manage the database, and prove post-installation support. The JD Edwards system was rolled out to six Otis offices in China from 2003–06.

Otis Elevator Company is the world’s largest manufacturer of elevators, escalators, and moving walkways. The company has had a presence in China since the 1980s and operates eight offices there.


81

Upgrade IT systems to support established lean manufacturing and procurement •

principles, including a “no work order,” Kanban-driven environment

Enable ability to compete effectively against competitors that outsource •

Improve throughput for sales •

Reduce operational expenses, inventory, and waste •

Challenges

Founded in 1939, Symmons Industries, Inc. is a premier manufacturer of commercial and residential plumbing products including their exclusive design-to-order signature line, trademark pressure-balancing tub/shower systems, as well as single and two-handle faucets for kitchen and bath, water temperature control valves and systems, metering and sensor-activated faucets and showers. Symmons products are available nationwide through authorized distributors.

Upgraded Symmons’ implementation of Oracle’s JD Edwards EnterpriseOne •

Manufacturing and Supply Chain applications to help the company expand its ability to leverage lean manufacturing and procurement principles

Cut administrative costs and increased shop floor efficiency by eliminating administrative •

tasks from the manufacturing floor--reducing transactions by 1.5 million per year

Expanded visibility into demand •

Reduced work-in-progress (WIP) by 30% •

Cut finished goods inventory at our manufacturing site from approximately $1.5 million •

to less than $100,000, while reducing distribution center inventory by 50%.

Reduced order fulfillment lead times from 5-14 days to 1-3 •

Reduced the costs of carrying inventory and increased the efficiency of supplier shipments •

Streamlined billing processes •

Solutions

Oracle Customer: Symmons Industries, Inc.

Braintree, MA

www.symmons.com


Annual Revenue: $80 million

Employees: 270




Chain Planning

Demand Planning

Demand Consensus

Demand Flow Manufacturing

Symmons Industries Eliminates Production Backlogs and Improves Agility

“Only Oracle’s JD Edwards EnterpriseOne has the capabilities to support our lean manufacturing processes out of the box without customization.” –– Al Romanowicz, Chief Information Officer, Symmons Industries, Inc.

SyMMONS INdUSTRIES INC

82

TRIdENT STEEL (PTy) LTd

Implement an enterprise system across multiple sites •

Customize business processes to maintain a competitive advantage •

Ensure flexibility to quickly respond to changing business requirements •

Challenges

Trident Steel (Pty) Ltd is a wholly owned subsidiary of the South African AVENG group, which is listed on the Johannesburg Stock Exchange. The company’s core business involves the purchase of raw steel from South African and non-South African steel suppliers, and its services include supplying shaped planks to the motor industry, a variety of steel products to the mining industry, specialized steel to the manufacturing sector and a broad range of structural and concrete reinforcing steel products to the construction industry. Trident Steel also exports steel products throughout Africa and to other continents.

Implemented a reliable, scalable, and economical IT infrastructure—built on Oracle’s JD •

Edwards applications—to increase operational efficiency and support continued growth

Customized JD Edwards applications to incorporate Trident Steel’s intellectual property •

and unique business processes for manufacturing, warehousing, and delivery

Re-engineered business processes rapidly, using JD Edwards applications •

Gained flexibility to extend proven processes and applications quickly to support organic •

growth and acquisition

Reduced IT complexity, while maintaining flexibility •

Solutions

Oracle Customer:

Trident Steel (Pty) Ltd

Johannesburg, South Africa

www.trident.co.za


Annual Revenue: 400

Employees: 180





Management

Trident Steel (Pty) Ltd Ensures Competitive Advantage Using Integrated Enterprise System

“There is no question that our competitiveness is directly linked to the ability of Oracle’s JD Edwards EnterpriseOne applications to meet our specific business needs.” –– John McKinlay, IT Director, Trident Steel (Pty) Ltd

LIfE SCIENCES

84

Enhanced financial Management

Hyundai Pharmaceutical has looked after the health of South Koreans for 40 years. The Seoul-based company manufactures more than 70 types of pharmaceutical products, general healthcare and skincare items, and health beverages. Partnerships with some of the world’s largest pharmaceutical companies, including Astra Zeneca and Schwarz Pharma, have helped business flourish in recent years. Hyundai Pharmaceutical’s three manufacturing facilities produce up to US$ 1.35 billion worth of goods a year.

In the face of this expansion, the company realized it needed a replacement for its outdated enterprise resource planning system. It selected a range of JD Edwards EnterpriseOne applications from Oracle to build an integrated platform for financial and supply chain management.

Since the platform’s launch in June 2005, Hyundai Pharmaceutical has standardized and streamlined accounting, inventory management, order processing, and shipment workflows. Managers now have the capability to conduct real-time analysis, resulting in much faster decision-making.

Switching to an integrated business management platform from Oracle enabled Hyundai Pharmaceutical to tighten control over its accounting processes. The company’s previous system did not allow sharing of information across divisions or timely delivery of data for analysis. Multiple data entry points also gave rise to inaccurate information that hindered business planning.

JD Edwards EnterpriseOne financial applications helped Hyundai Pharmaceutical reestablish its asset management process and automate capital planning and performance management. For example, the company can now close its inventory books every day, improving cost control at the company and facilitating quick and easy month-end closing.

Hyundai Pharmaceutical also created a way to understand the corporate profit structure in near real time by setting overhead standards and enabling multi-dimensional analysis of the profitability of each item, division, and customer.

With integrated accounting, inventory, and sales information, staff can now review performance data on a daily, weekly, and monthly basis. Senior managers also have Web-based access to accurate, up-to-date accounting information, enabling them to analyze facts and figures in real time and make informed decisions faster.

Oracle Customer:

Hyundai Pharmaceutical

Seoul, Korea

www.hyundaipharm.co.kr


Annual Revenue: US$ 105.7 million

Employees: 450


• JD Edwards Accounts Payables

• JD Edwards Accounts Receivable

• JD Edwards Advanced Cost

Accounting

• JD Edwards Expense Management

• JD Edwards Fixed Asset Accounting

• JD Edwards Advanced Pricing

• JD Edwards Inventory Management

• JD Edwards Manufacturing – ETO

Foundation

• JD Edwards Manufacturing – PDM

• JD Edwards Manufacturing – Shop

Floor

• JD Edwards Purchase Order

• JD Edwards Requirements Planning

• JD Edwards Sales Order

Management

• JD Edwards Project Costing

Hyundai Pharmaceutical Boosts Efficiency, Enhances Competitiveness

“Standardizing and streamlining business processes and improving access to information between departments has boosted productivity and lowered costs at Hyundai Pharmaceutical. We are now better placed to compete in the international pharmaceutical market.” – yeoun-Kyu Kim, Team Manager, Management Information Systems Team, Hyundai Pharmaceutical

HyUNdAI PHARMACEUTICAL

85

More Controlled distribution Processes

Why Jd Edwards?

Hyundai Pharmaceutical has now automated and unified its entire supply chain, from order management to production, shipment, and payment. Sales reference data has been standardized and credit reviews simplified through easier comparison with payment history data.

Establishing guidelines for order processing and automating purchase order placements have improved sales efficiency. Orders are entered into the system at one point and follow a standard approval path, ensuring they are fast-tracked into production.

Customer service has also improved. Staff can keep clients updated on the progress of their order, from production status to estimated delivery times and payment dates.

“Standardizing and streamlining business processes and improving access to information between departments has boosted productivity and lowered costs at Hyundai Pharmaceutical,” said Yeoun-Kyu Kim, management information system team manager at Hyundai Pharmaceutical. “We are now better placed to compete in the international pharmaceutical market.”

In the near future, Hyundai Pharmaceutical plans to extend the JD Edwards platform to other areas of the company. It will also provide additional staff training and build a knowledge management system based on the data generated by the system.

Hyundai Pharmaceutical considered a range of enterprise resource planning solutions, searching for one that incorporated best-practice business guidelines with technological excellence. In particular, the company was looking for a robust platform that could store and process information for submission to domestic and international pharmaceutical regulators.

JD Edwards proved to be the standout choice, according to Kim. “In addition to its superior application features, the JD Edwards EnterpriseOne platform supported service-oriented architecture deployment and could run in both client/server and Web environments,” he said. “That ensured instant scalability and easy process reengineering to cater for changes in the market.”

Replacing disparate systems with a centralized platform also cut maintenance costs and freed staff to focus on higher-level activities.

Key Benefits:

• Reduced inventory costs by reform-

ing asset management processes

and automating capital planning and

performance management

• Enabled accurate profit analysis by al-

lowing senior managers to analyze the

performance of each item, division,

and customer

• Facilitated fast, informed decision-

making by integrating accounting,

inventory, and sales information

• Gained control over supply chain by

establishing standardized process

guidelines

• Improved customer service by ensur-

ing clients are kept updated on the

status of their orders

• Cut maintenance costs by moving to

a single, centralized software platform

for all business management needs


86


To fast-track the deployment, Hyundai Pharmaceutical engaged Wilus, a local consulting firm that specializes in software solutions for the pharmaceutical industry. Over a period of seven months, Hyundai Pharmaceutical and Wilus rolled out the JD Edwards platform to the accounting, distribution, and production divisions. The solution went live in June 2005.

Established in 1965, Hyundai Pharmaceutical manufactures more than 70 types of pharmaceutical products for local and international markets. The company also provides general healthcare and skincare items and health beverages. It has partnerships with pharmaceutical companies in Japan, Europe, and the United States.


87

INdUSTRIAL fARMACEUTICA CANTABRIA S.A.

Implement a single, integrated technology platform to replace multiple, isolated systems •

Improve management of financial reporting and month-end processes •

Enable quick and efficient generation of reports •

Improve data reliability and streamline the closing process •

Integrate existing processes into the production and finance systems •

Challenges

Founded in 1942, Spanish-owned Industrial Farmacéutica Cantabria Sa (IFC) manufactures, develops, and markets pharmaceutical and dermatological cosmetic products. The company pioneered dermatology cosmetics and has three product ranges—Heliocare (solar protectors), Neostrata (products for skin care and protection), and Endocare (regenerative creams)—all formulated with exclusive active ingredients. The company maintains offices and a dermatology product-manufacturing center at its headquarters in Santander. It maintains another manufacturing plant in Madrid. IFC also has offices throughout Spain and branches in Italy, Austria, the United States, and Brazil.

Worked with Oracle Consulting, Steria, and Indra to implement Oracle’s JD Edwards •

EnterpriseOne applications to unify information, enable reporting, and provide an enterprise tool based on open standards

Implemented an internet-based platform, eliminating the need for systems personnel to •

visit local sites for maintenance

Accelerated financial reporting processes, production, and distribution •

Improved data collection and information analysis, resulting in more competent decision •

making

Synchronized inventory, accounting, purchasing, and stocks systems, all of which were •

previously disparate

Centralized cost centers to allow for more concrete and detailed information analysis •

Solutions

Oracle Customer: Industrial farmacéutica Cantabria

Santander, Cantabria, Spain

www.cantabriafarmaceutica.es

Industry: Life Sciences & Pharmaceuticals

Annual Revnue: US$61.2 million

Employees: 150




Corporate Performance

Management


Management

• Oracle Database

Implementor:

Oracle Consulting

Oracle Partner:Steria

www.steria.es

Indra

www.indra.es

Industrial farmacéutica Cantabria S.A. Unifies IT Systems and Streamlines Reporting Processes

“With Oracle solutions, our information systems are now 100% reliable and consolidated, providing easy online access for employees across the organization.”

–– Jorge Mariscal Maldonado, Information Systems Director, Industrial Farmacéutica Catabria Sa

88

Continue to enhance customer service world wide •

Streamline order management •

Provide a user friendly, unified sales order platform for customer service representatives and •

customers

Challenges

Sunrise Medical, Inc. is one of the world’s largest manufacturers of home care and extended care products. Founded in 1983, the Sunrise Medical family of products includes many of the most popular brands in the home care industry, including Quickie, Sopur, Jay, DeVilbiss, Hoyer, Guardian, Coopers, Oxford, and Joerns. Sunrise operates manufacturing facilities in the United States, Mexico, the United Kingdom, Germany, and Spain. The company distributes its products to suppliers through dedicated sales organizations and distributors in more than 90 countries worldwide.

Implemented Oracle’s JD Edwards EnterpriseOne Sales Order Management to provide •

comprehensive online, global order management for internal and external users, improving customer service and enhancing operational efficiency

Provided a user-friendly interface to support the unique needs of the medical industry •

Allowed Sunrise Medical to view pricing details for configured components at run time •

Enhanced multi-lingual and multi-currency order-taking capabilities •

Improved order hold and order release functionality, streamlining processes and improving •

service

Enabled the company to conduct online shipment tracking •

Minimized keystrokes during navigation via the “jump-to” feature—improving •

productivity and efficiency

Enabled automatic branch plant selection based on proximity and product availability, •

reducing costs and improving service

Enhanced auditing capabilities, allowing the company to track sales order changes •

Solutions

Oracle Customer: Sunrise Medical, Inc.

Carlsbad, CA

www.sunrisemedical.com

Industry: Life Sciences

Annual Revenue US$625 million

Employees: 4,400




Oracle Partner:SySTIME

www.systime.net

Sunrise Medical Improves Customer Service and Increases Functionality with Web Order Entry Portal

“We needed a global, Web-based order management solution for our internal and external customers. Leveraging Oracle’s JD Edwards EnterpriseOne Sales Order Management module, we were able to provide a customized and localized experience based on the needs and roles of our users.” –– Ray Gill, VP of IT Global Applications, Sunrise Medical, Inc.

SUNRISE MEdICAL INC.

89

Drive continued growth •

Improve production planning capabilities •

Enhance operational efficiency •

Optimize communication and collaboration across the organization •

Challenges

Synthon develops, produces, and markets high-quality alternatives to brand-name drugs. Synthon Hispania was formed in 1998 as the company’s first center for production and its primary logistical center. Its production plant can produce one billion pills annually.

Implemented Oracle’s JD Edwards World - specifically its financial, distribution, and •

production modules- to provide the flexibility, functionality, and modularity required to adapt and scale to meet future company growth

Improved Synthon’s ability to plan and control production •

Increased sales from US$13.6 million to US$95 million annually, through JDE World’s •

unified and integrated financial management solutions

Optimized communication, and integration at the national and international levels, •

enabling virtual teams to work on one integrated ERP project

Integrated the new Oracle system with LIMS (Laboratory Information Management •

System), a software tool for the control and management of laboratories, as well as Win4600, an application specific to the production process, to enhance efficiency

Unified reports and information in a single data source for various external applications, •

such as scheduling, document management, and control panel tools, avoiding human error and increasing efficiency

Worked with Oracle Partners Deloitte and Opportuna, S.A. to accelerate implementation •

and reduce risk

Solutions

Oracle Customer: Synthon Hispania

Barcelona, Spain

www.synthon.es



Employees: 210


• JD Edwards World Financial

Management

• JD Edwards World Distribution

Management

• JD Edwards World Manufacturing

Management

• Oracle Database

Oracle Partner:deloitte

www.deloitte.es

Oportuna, S.A.

www.oportuna.es

Synthon Hispania Supports Rapid Growth with Integrated Application Infrastructure

“Over the years, JD Edwards applications have become a vital companion for logistics and distribution, finances, and production. Based on our current successes, we’re planning to incorporate Oracle’s product as ally in all of our business processes.” ––Oriol Segarra, General Subdirector, Synthon Hispania

SyNTHON HISPANIA, S.L.

90

Improve the flow of pharmaceutical distribution logistics •

Reduce costs of IT operations by introducing new storage handling system •

Consolidate the IT environment into fewer systems •

Comply with new requirements under laws and directives in the United States and •

European Union regarding handling of pharmaceuticals

Simplify and standardize development work and system administration •

Challenges

Tamro AB is Sweden’s leading distributor of pharmaceuticals. The company is a part of the Tamro group, which is owned by the German Phoenix Pharmahandel, Europe’s second largest distributor of pharmaceuticals. Tamro operates in eight countries and has nearly 50% market share in the Nordic countries. In Norway, Estonia, Latvia, and Lithuania, the company also operates in the retail trade. In Sweden, Tamro’s core activity is distributing pharmaceuticals and healthcare products to the country’s 900 pharmacies. Efficient logistics flows are of crucial importance to the company, which collaborates closely with the pharmaceutical industry and pharmacies to ensure that products reach patients and consumers at the right place and the right time.

Implemented Oracle JD Edwards EnterpriseOne solution, which allowed the replacement •

of several systems in Sweden and Finland with a single business system

Reduced IT costs and made the distribution of pharmaceuticals more efficient; simplified •

and standardized development work and system administration

Enabled rapid development and start-up of storage handling with the modules Supply •

Chain Management and Supply Management

Complied with American and European legislative requirements •

Solutions

Oracle Customer:

Tamro AB

Göteborg, Sweden

www.tamro.se


Annual Revnue: US$2 billion

Employees: 500





Management


Supply Management

Tamro AB Improves Distribution and Reduce IT Costs

TAMRO CORPORATION

91

Support future growth with a high-performance business software infrastructure •

Enable rapid deployment of the system and subsequent modules •

Challenges

VIASYS Healthcare GmbH, previously known as Erich Jaeger, is a global market leader in healthcare technology. It produces a range of diagnostic medical equipment, including pulmonary function testing systems (for measuring lung capacity), cardiorespiratory systems (for evaluating heart activity and cardiopulmonary stress), and neurological measuring systems (for analyzing tests on brain-wave activity).

Implemented Oracle’s JD Edwards EnterpriseOne applications to create an integrated and •

high-performance IT infrastructure that will support future corporate growth

Redefined organizational structures and business processes with support from Pyxis •

Consulting Group

Separated application and technology level architecture •

Deployed the solution with very few customizations—using 97% of standard •

functionality—reducing IT implementation costs and complexity and streamlining future maintenance and upgrades

Linked company branches and subsidiaries via Web technology, expanding visibility of •

critical business information from across the organization

Developed a variant configurator to design customized diagnostics solutions with •

integrated plausibility checks for compatibility of components and systems

Solutions

Oracle Customer: VIASyS Healthcare GmbH

Höchberg, Germany

www.viasyshealthcare.com

Industry: Life Sciences & Pharmaceuticals

Annual Revnue: More than 1 billion

Employees: 300



• Oracle Support

Oracle Partner:Pyxis Consulting Group GmbH

www.pyxis-online.de

VIASyS Healthcare GmbH Redefines Business Processes to Support Future Growth

“By implementing Oracle’s JD Edwards applications, we were able to retain our standard solution and secure our capacity for innovation. We are now able to add new applications and bring additional subsidiaries online, offering more quality assurance to our customers.” –– Horst Kaspers, Project Manager, VIASYS Healthcare GmbH

VIASyS HEALTHCARE GMBH

NATURAL RESOURCES

93

Integrate ASP’s systems in a scalable IT infrastructure to facilitate standardizing business •

rules throughout the company

Consolidate financial information and client data to improve communication among •

remote branches

Gain secure control of the lines of credit that ASP extends to speed up and improve client •

service

Achieve operating efficiency in the areas of sales and production to effectively control •

inventory

Optimize the transport and distribution processes for ASP’s various products to speed up •

deliveries to clients

Achieve operating efficiency among branches to optimize the company’s productivity and •

competitiveness

Challenges

Agroservicios Pampeanos has been in the Argentine market for 12 years and has more than 6,000 clients. It is dedicated to retail distribution of supplies and services for agricultural production and markets products such as seeds, fertilizer, and agrochemicals. Among its other services, it also offers soil analysis, application of agrochemicals and fertilizers, crop monitoring, and general agricultural consulting.

Integrated financial information systems in a secure and scalable infrastructure with JD •

Edwards EnterpriseOne applications, standardizing business rules throughout the organization

Consolidated financial information, which accelerated internal communication among •

remote branches

Ensured visibility of the credit history of 5,500 clients, improving control and approval of •

US$130 million extended in credit

Optimized the firm’s productivity, increasing revenue from US$136 million in 2005 to •

US$159 million in 2006

Reduced the time for sending up-to-date account summaries to clients from one week to •

on demand through an automated online process

Achieved efficient inventory control •

Improved operating efficiency by accelerating the transport and distribution of 500,000 •

tons of fertilizer with JD Edwards EnterpriseOne Transportation Management

Solutions

Oracle Customer: Agroservicios Pampeanos S.A. (ASP)


www.asp-la.com

Industry: Natural Resources


Employees: 250






Transportation Management

Agroservicios Pampeanos S.A. Increases Operating Efficiency with an Integrated IT Infrastructure

“With the security and flexibility of the JD Edwards solutions, our managers and analysts share the same information, which lets us react quickly to the challenges that we face in the market.” –– Christian Scelfo, Systems Manager, Agroservicios Pampeanos S.A. (ASP)

AGROSERVICIOS PAMPEANOS S.A.

94

Increased Business Efficiency

Juken New Zealand Ltd is a wholly owned subsidiary of Wood One Company Ltd, a Japanese housing construction and building materials business based in Hiroshima and quoted on the Japanese stock exchange. Wood One owns a range of processing operations in Japan, China, and the Philippines and distributes product throughout Japan. Originally formed in 1990 to purchase Crown licenses to develop and export pine products from New Zealand forests, Juken New Zealand employs about 900 people across four mills, three forestry offices, and in its Auckland head office.

In 2003, Juken New Zealand decided to upgrade its finance, sales order processing, and payroll to eliminate inefficiencies stemming from siloed legacy systems at each mill. The lack of integration between the systems made it difficult to consolidate and report accounts at the end of each month within the five-day timeframe ordered by the company’s Japanese parent.

“Our existing software resided on individual servers at each location,” said Graham Maples, chief financial officer of Juken New Zealand. “This placed us under enormous pressure to standardize and consolidate our financial results within the period mandated by Wood One in Japan. Even then, the head office was unable to conduct a substantive analysis of how we were performing. We had to feed any queries they had back to the divisions to obtain the information.”

Juken New Zealand moved to implement Oracle’s JD Edwards EnterpriseOne 8.0 applications in 2005. The solution helped the company lower costs, increase efficiency, cut reporting time, and use its group purchasing power to negotiate better deals from its suppliers.

Prior to the upgrade, existing systems were opaque to management outside the implementation site.

“The purchasing systems at local divisions were very poor, meaning there was no external visibility, a lot of labor-intensive manual processes, and very few purchasing controls,” said Maples. “There was no way staff at one mill could see what their colleagues at other mills were purchasing, which meant there was a lot of overstocking across the group.

“It’s fair to say the data within the system was not greatly accurate,” he said.

Implementing JD Edwards EnterpriseOne 8.0 to manage enterprise resource planning enabled Juken New Zealand to lower finance support costs across the business.

Oracle Customer:

Juken New zealand Ltd

Auckland, New Zealand

www.jnl.co.nz



Employees: 900


• JD Edwards EnterpiseOne

Finance

Sales Order Processing

Payroll

Purchasing

Procurement

Asset Management

Juken Nz Builds Framework for Growth with Faster Financials and Better Enterprise Systems

“The JD`Edwards implementation enabled us to cut the time required to produce accurate financial statements by 20% and enhanced management visibility of our business. It also gave us a strong foundation for pursuing more business from third-party customers and reducing our dependence on business from our parent company.” – Graham Maples, Chief Financial Officer, Juken New Zealand Ltd

JUKEN NEW zEALANd LTd

95

The company standardized policies, practices, and procedures across its operations, increasing visibility of financial performance and enabling detailed analysis of individual divisional and mill performance. As a result of the implementation, Juken New Zealand has adopted International Financial Reporting Standards (IFRS), enshrining corporate governance and financial transparency and paving the way for business growth.

“While our parent has not reined in its month-end deadlines, we have now cut the time we need to produce accurate monthly statements of our financial performance by 20% and I believe we can lop a further 20% off that figure in future,” said Maples. “We have also been able to reduce our number of finance staff by 20–25% to date.”

The reduction in time taken to generate monthly statements has given Juken New Zealand time to conduct its own analyses of the results and double-check figures.

The JD Edwards EnterpriseOne 8.0 software helped Juken New Zealand reduce inventory levels and create opportunities to use its buying power as a group to negotiate better pricing and delivery in national agreements with suppliers. The business is expecting a 20% improvement in inventory management as a result of the implementation.

The new enterprise resource planning system also enabled the company to shift from highly reactive, emergency maintenance to a planned preventative maintenance model, reducing costs, extending equipment life, and delivering higher productivity.

“We now have much greater visibility and knowledge of our maintenance spend,” said Maples.

While Juken New Zealand has already achieved significant benefits from the implementation, Maples said there is potential to transform the business even further.

“We can leverage our purchasing power more as a group to get better deals from suppliers,” he said. “There is also potential to exploit the software further if we adopted a more centralized structure with standardized business processes across all our sites.”

Juken New Zealand is currently evaluating whether to upgrade to JD Edwards EnterpriseOne 8.12 and add modules covering supply chain management, manufacturing, and human resources.

“The most likely scenario, if we proceed, is to implement 8.12 this financial year and begin installing the manufacturing and other modules next calendar year,” said Maples. “We’re presently building the business case.”

Juken New Zealand is particularly anxious to more fully exploit JD Edwards’ manufacturing

Increased Business Efficiency

Juken Pines for Upgrade

Key Benefits:

• Cut time to produce accurate financial

statements by 20%

• Enhanced transparency and visibility

of financial position of each business

area

• Reduced finance staff numbers by

20–25%

• Improved inventory management by

20%

• Laid platform for increased supply

of product to third-party customers

rather than to the parent company


96

Why J.d. Edwards?


functionality as the business is planning to reduce the percentage of product shipped directly to its parent by selling more to third-party customers.

JD Edwards’ manufacturing software includes functionality that enables a business to develop, manufacture, and distribute products in a timely fashion; use efficient processes that optimize resources, and satisfy customer expectations about price, quality, and delivery.

After a thorough evaluation process encompassing solutions from Intentia, Oracle, PeopleSoft, and SAP, Juken New Zealand opted to implement JD Edwards EnterpriseOne 8.0.

“JD Edwards won out over other solutions because of the product’s functionality, including its ability to be configured to individual needs. Price was also a factor,” said Maples. “While we were happy with an existing asset management system in place at one mill, we decided to extend our JD Edwards implementation to that site as well to take advantage of its integration capabilities.”

The five-month financials implementation in 2003 was managed by the then PricewaterhouseCoopers Consulting with JD Edwards’ own consultants undertaking the software integration aspects of the project.

Several consultants from JD Edwards worked with the customer to ensure the business applications were integrated seamlessly with the existing environment and Juken’s information technology staff was trained appropriately.

“The challenge on our side was the porting and conversion of legacy data,” said Maples. “The actual implementation was pretty standard with very little customization required for the specific needs of our business.”

The purchasing, procurement, and asset management project was completed in nine months from January 2005 with Oracle Certified Advantage Partner Fusion5 delivering the software configuration and implementation component. While customization was again a dirty word, some reworking was undertaken.

“While our initial inclination was to customize the solution as little as possible, some minor workflow changes were made to enhance the user-friendliness of the software,” said Maples.

Juken New Zealand’s requirements were developed over several months with the assistance of employees from the company’s mills as well as head office. Once those requirements were defined, a prototype system was built using Fusion5 experts both off-site and seconded to the client. After the system was validated by Juken New Zealand, Fusion5 began deploying


97

the system into the business. The consultants’ project team undertook extensive training of end-users at head office and throughout a six-to eight-week engagement at each Juken New Zealand mill.

IBM Business Consulting, charged with completing the project on time and to specification, managed Fusion5’s involvement and handled issue resolution.

“We completed our part of the project on time and within budget thanks largely to our disciplined methodology and the high levels of respect between the client and project partners,” said Rebecca Tohill, managing director of Fusion5. “We brought together our JD Edwards expertise and our skills in understanding the needs of a business to deliver a quality solution for Juken New Zealand.”

Juken New Zealand is a wholly owned subsidiary of Japanese business Wood One Company Ltd. It undertakes forestry and wood processing in Northland, the Wairarapa, and the East Cape. Juken New Zealand employs about 900 people across four mills, three forestry offices, and its Auckland head office. Copyright

Advice from Juken New zealand

Provide backup for staff members during the implementation, so they can devote their •

attention full-time to the requirements of the software project. “When we brought team members from individual mills to help us with the project, they still had to do their original jobs,” said Maples. “They were very often distracted by their work and one or two could not make it to head office at required times as a result.”

Standardize and polish legacy data before implementing a new system. With the JD •

Edwards implementation, Juken New Zealand found it did not have the resources to do that task as well as complete the project; meaning work was still being conducted after the go-live date.

Pay close attention to employees’ computer literacy and address difficulties through •

training. “We had a few levels of computer competence,” said Maples. “This meant we had to build knowledge and capabilities from a very low base at times.”


98

Support an integrated, flexible, secure, high-performance management system •

Optimize supply chain to establish direct, long-term relationships with customers and •

suppliers

Accelerate business processes and improve operational efficiency through automation •

Challenges

Med.Con is a cement distribution company created by a joint venture between the Pacorini Group of Trieste and the Spanish holding company I.C.A. Med.Con. Strategically located in the port of Trieste. Med.Con focuses exclusively on the distribution of cement, which arrives by ship and is unloaded and stored in four silos before being sent to final destinations including Italy and Eastern Europe.

Implemented an information system, based on JD Edwards EnterpriseOne with support •

from Oracle Partner Alfa Sistemi

Allowed the use of smart cards to track cement lots •

Enabled step-by-step monitoring of various stages in vehicle loading and unloading to •

ensure logistical efficiency

Enabled automatic credit checks for each customer associated with a smart card, drastically •

reducing the need for human intervention regarding purchases

Facilitated business projections, including that Med.Con will move 150,000 tons of •

cement in the first year of deployment

Solutions

Oracle Customer: Med.Con Trieste,

Italy

www.medcon.it



Employees: 14



Capital Asset Management


Supply Chain Business Modeler

Oracle Partner:

Alfa Sistemi

www.alfasistemi.net

Med.Con Deploys Seven New Features to Business with Critical Upgrade

“Deploying a flexible, high- performance system like JD Edwards EnterpriseOne, right from the start, allowed Med.Con to be highly competitive and offer customers dynamic, flexible, and dependable service.” –– Luis LLimos, General Manager, Med.Con

MEd.CON

OIL ANd GAS

100

JORdAN PETROLEUM REfINERy COMPANy

Improve supply chain management in the face of high transaction volumes, a lack of •

integration between existing in-house distribution and finance systems, and non-scalable applications

Minimize the risk of errors and downtime by improving spare-parts management •

Replace the company’s manual tracking system to enhance operational efficiency •

Challenges

Jordan Petroleum Refinery Company is the only refinery in Jordan and the sole provider of petroleum products for the local market. In 2006, the company’s sales reached about 2.25 billion USD and imported 4.4 million tons of crude oil. Its major products include liquefied petroleum gas, gasoline, kerosene, diesel, fuel oil, jet fuels, asphalt, and various lube oils.

Automated the entire supply chain, including integrated loading, transportation, logistics, •

and financial operations, using Oracle’s JD Edwards EnterpriseOne applications

Streamlined the loading of 450 company trucks and 300 customer trucks every day using •

JD Edwards EnterpriseOne Sales Order Entry and Order Processing applications

Established a single inventory repository to manage 100,000 spare parts through three •

main warehouses

Established a single system for inventory, sales, and receipt information at seven retail •

stations, improving operational efficiency and service

Captured sales orders for all products at the sales offices in Amman and Irbid, with full •

integration into financial applications to extend visibility

Used JD Edwards EnterpriseOne financial applications to produce consolidated balance •

sheets and statements for five separate entities, improving decision making and operational control

Created a foundation for further automation •

Solutions

Oracle Customer: Jordan Petroleum Refinery Company

Amman, Jordan

www.jopetrol.com.jo

Industry: Oil & Gas


Employees: 3,460



Customer Relationship Management

Sales Order Entry

Sales Order Processing

Advanced Pricing


Chain Management



Bulk Stock Inventory

Agreement Management


Accounts Receivable

Accounts Payable


General Ledger

Jordan Petroleum Refinery Company Streamlines Supply Chain and Financial Management Processes

“We are confident to transform our Refinery into ‘E-Refinery’ with the large portfolio of products Oracle is providing for Oil&Gas industry.” –– Sakher Khreisha, CIO, Jordan Petroleum Refinery Company

101

PETROQUíMICA CUyO

Integrate all company information onto a single platform for greater efficiency •

Improve processes and technology to achieve efficient inventory management •

Reduce IT costs and generate reports faster and more easily •

Eliminate interfaces between systems •

Challenges

Petroquímica Cuyo is Argentina’s first national capital company with focus on the production and sale of polypropylene. In 1985, a polypropylene plant was built at Luján de Cuyo Petrochemical Pole, in the province of Mendoza, and it started working by the end of 1988. The company’s first goal was to contribute to the growth and strengthening of the polypropylene market in Argentina. Through the years, Petroquímica Cuyo has become a leader in technological innovation among Latin American polypropylene producers.

Implemented Oracle’s JD Edwards EnterpriseOne financial solution, integrating all •

financial information from different sectors of the company

Delivered fast access to all data •

Reduced IT costs by 35% percent •

Improved inventory control and replenishment of supplies with JD Edwards •

EnterpriseOne Inventory Management

Used JD Edwards EnterpriseOne Production and Distribution Planning modules to •

develop better business practices and build a more competitive platform in Web and client-server environments

Eliminated interfaces between systems, facilitating users’ work and reducing access time to •

pages

Collaborated with InfoConsulting Group to implement the solution quickly and within •

the group’s budgetary constraints

Solutions

Oracle Customer: Petroquímica Cuyo

Province of Mendoza, Argentina

www.cuyonet.com

Industry: Oil & Gas

Annual Revnue: $150 million

Employees: 200



Accounts Payable

Accounts Receivable

General Ledger


Production

Distribution Planning

Oracle Partner:Info-Consulting


Petroquímica Cuyo Reduces IT Costs By 35%

“We chose Oracle’s JD Edwards EnterpriseOne solution for its robustness, efficiency, and credibility. We were able to reduce IT costs by 35% percent, which was really good for our company.” –– daniel Garay, Finance and System Administrative Manager, Petroquímica Cuyo

102

TETRA TECHNOLOGIES, INC.

Upgrade enterprise resource planning software to improve performance and ensure •

scalability for the expanding enterprise

Streamline business processes to unify mixed cultures across the enterprise resulting from •

recent acquisitions

Improve the order-to-cash process and accelerate the sales order cycle •

Challenges

TETRA Technologies, Inc. is a geographically diversified oil and gas services company that provides niche products and services for well completion and late-life production enhancement and decommissioning. In addition, TETRA is the world’s largest vertically integrated producer, marketer, and distributor of calcium chloride, which it supplies as feedstocks for its completion fluids business and for applications in a variety of other markets.

Upgraded to Oracle’s JD Edwards EnterpriseOne 8.12 to meet the growing company’s •

increasingly complex supply chain and logistics processes

Improved TETRA’s ability to mange its sales forecasting capabilities through the •

integration of JD Edwards EnterpriseOne and Oracle’s Demantra applications

Allowed the company to expand visibility of sales information to serve its global team and •

quickly incorporate variances into forecasts for more accurate projections

Gained the ability to make system upgrades on the company’s own schedule with Oracle’s •

Applications Unlimited initiative

Improved the company’s ability to streamline, understand, and cost its entire supply •

chain—including its transportation costs, which account for 30% of the cost of its products

Leveraged Oracle User Productivity Kit to design business processes, such as procure-to- •

pay and order-to-cash, and build out training documentation, facilitating rollout of the system

Isolated bottlenecks and adjusted transactions using Oracle Performance Monitor •

Worked with Deloitte Consulting LLP and Oracle Consulting to expedite implementation •

and support initial system tuning

Solutions

Oracle Customer: TETRA Technologies, Inc.

The Woodlands, TX

www.tetratec.com

Industry: Oil & Gas


Employees: 2,536



• Oracle User Productivity Kit

• Demantra Advanced Forecasting and

Demand Modeling

Implementor:Oracle Consulting

Oracle Partner:deloitte Consulting LLP

www.deloitte.com

TETRA Technologies, Inc. Improves Performance with Successful, Enterprise-Wide System Upgrade

“Oracle Applications Unlimited means that Tetra has an upgrade path that will take us from where we currently are to the latest and newest functionality that Oracle offers—when we are ready.” –– daryl Ambres, Project Manager, TETRA Technologies, Inc.

PROfESSIONAL SERVICES

104

Manage human resources and financials, including industry-specific real estate processes, •

throughout the enterprise

Maintain the highest level of security for employees and clients •

Give employees direct access to their information •

Challenges

SARES-REGIS Group is one of the largest, most diversified real estate companies in the western United States. With offices and affiliate companies in California, Arizona, and Colorado, the company develops, acquires, builds, and manages a variety of commercial and residential properties for sale, lease, and investment. SARES-REGIS Group manages $2.5 billion in assets on behalf of its institutional partners and clients.

Implemented Oracle’s JD Edwards EnterpriseOne Human Capital Management and •

Financial Management solutions, delivering new self-service options and simplifying financial management companywide

Acquired industry-specific functionality and enabled integration with third-party vendor •

systems

Minimized security risks while providing employees with direct access to their information •

through JD Edwards Employee Self Service solutions

Reduced costs by running human resources and payroll systems in house for all 600 •

employees

Enhanced business intelligence, allowing for higher levels of customer understanding and •

service

Collaborated with Fujitsu Consulting to implement the solution on time and on budget •

Solutions

Oracle Customer: SARES-REGIS Group

Irvine, CA

www.sares-regis.com

Employees: 600



Payroll

Employee Self Service

Benefits Administration

Manager Self Service


Real Estate Management

Project Management

Oracle Partner:fujitsu Consulting

www.fujitsu.com

SARES-REGIS Group Delivers Self Service and New Options to Employees and Clients

“Oracle’s JD Edwards solution is the only one that covers everything we need. If we had gone with another application, we would have had to implement multiple systems to manage everything. With JD Edwards we only need one.” – Pam Howard, JD Edwards Systems Manager, SARES-REGIS Group

SARES-REGIS GROUP

PUBLIC SECTOR

106

Seamlessly upgrade to a new version of Oracle’s JD Edwards World applications to take •

advantage of new functionality

Consolidate five separate payroll environments into one •

Ensure minimal downtime during system upgrade •

Provide staff with comprehensive training on the new system •

Challenges

Campbell County, located in northeast Wyoming, is the energy capital of the nation, with 30% of the nation’s coal produced in area surface mines. Ranching is the predominant land use; herds of cattle and sheep graze among herds of deer and antelope. Campbell County Wyoming was recently listed in a popular agricultural magazine as one of the top 100 places to live in rural America, and serves as home to nearly 39,000 citizens.

Worked with Oracle Consulting to upgrade the county’s JD Edwards World financial and •

human resources applications, consolidating county data and improving government operations

Worked with Oracle Consulting to reduce application customizations, allowing for cleaner, •

faster upgrades in the future

Combined five payroll environments to form one integrated environment •

Worked with Oracle Consulting and Oracle trainers to ensure that users were comfortable •

on the new system

Created awareness among staff and users of the benefits of an annual JD Edwards training •

program

Experienced minimal downtime and business disruption during the system upgrade •

Created relationships with Oracle Consulting personnel, who have helped out with issues •

and opportunities since the upgrade

Solutions

Oracle Customer:

Campbell County Government

Gillette, WY

www.ccgov.net

Industry: Public Sector

Employees: 638



- Human Resources Management

- Resources Benefits

- General Accounting

- Accounts Payable

- Accounts Receivable

- US Payroll

Campbell County, Wyoming Upgrades Existing Applications, Improves Government Operations

“Although we have used Oracle’s JD Edwards financial software for the past 15 years, it seems that we have just started to realize all of its abilities since the upgrade. With the help of Oracle trainers - who not only introduced the enhancements, but also spent two weeks training the staff - users felt comfortable and confident with the new software.”

Beth Kirsch, Senior System Support Analyst, Campbell County Government

CAMPBELL COUNTy GOVERNMENT

107

“With Oracle applications and AMX International’s expertise, the City of Redmond is poised to move forward as technology changes and continually impacts the way we do business.” –– Linda Hermanson, Information Services Manager, City of Redmond

CITy Of REdMONd

Replace a de-supported IT platform that could not incorporate new capabilities to support •

the city’s evolving business-process needs

Eliminate reliance on system workarounds, in which users often exported data and handled •

functions outside the system

Improve and extend capabilities of human resources management system •

Effectively manage the increasing complexity of data security standards and reporting •

requirements

Challenges

Redmond, a suburb of Seattle with a population of 49,000, prides itself for its high quality of life with good schools, a healthy economic base, a parks system that provides a variety of active and passive recreational opportunities, diverse offerings for shopping and dining, safe neighborhoods, and an emphasis on quality development and protection of the natural environment.

Completed a phased implementation of JD Edwards EnterpriseOne applications for •

financial management, human resources and payroll

Relied heavily on the expertise of AMX International to efficiently implement system and •

retrain users

Established an up-to-date information platform that can be managed by the city’s existing •

lean IT department

Reduced manual intervention and business processes by enabling electronic transfer of •

information

Established flexible platform that enables IT staff to take advantage of technology for •

continual business process improvement

Solutions

Oracle Customer: City of Redmond

Redmond, WA

www.redmond.gov


Employees: 700




Human Resources

Payroll

Oracle Partner:

AMx International

www.amxinc.com

City of Redmond Replaces End-of-Life Systems to Update Technology Platform

CITy Of REdMONd

108

“Oracle User Productivity Kit enabled us to go live with confidence, knowing that users had completed the necessary training and were sufficiently competent to be granted access to the new applications.”

Aidan O’Riordan, Project Manager, Cork City Council

Train 350 users in Web-enabled functionality of Oracle’s JD Edwards Enterprise One •

following upgrade from JD Edwards World

Ensure that staff are competent in all basic functionality before going live to minimize •

disruption to business activities

Test users on their knowledge and enable them to refresh, update, and improve their skills •

as needed at their own pace

Provide the highest quality training at the lowest cost •

Challenges

Cork City Council provides local government services to 123,000 people in Ireland’s second largest city. Cork is a major international port and airport, home to one of Ireland’s key universities, and was named European Capital of Culture in 2005.

Implemented Oracle User Productivity Kit, a complete online solution for kick-starting •

user training while providing time and cost savings following an upgrade or new implementation

Leveraged Oracle User Productivity Kit’s customizable functionality to create •

documentation, training, and support materials tailored to Cork City Council’s operating practices for its 350 users

Used Oracle User Productivity Kit to build online training modules for each core business •

process, such as purchasing, receivables, and payables

Created materials for each learning stage, enabling users to watch the process, carry it out, •

and test their knowledge

Conducted basic training in JD Edwards EnterpriseOne Financials for all 350 users in a •

series of two-hour instructor-led sessions with up to 15 people per class prior to going live

Completed user training in approximately 25% of the anticipated time required without •

using the Oracle tool and achieved rapid user adoption

Maximized post go-live staff efficiency by using Oracle’s on-screen application support, •

which provides live transactional and procedural information to users at each step

Gained almost immediate return on investment •

Solutions

Oracle Customer:

Cork City Council

Cork, Ireland

www.corkcity.ie



Employees: 2,600


• Oracle User Productivity Kit

- JD Edwards EnterpriseOne

- Financial Management

Cork City Council Pre Go-live Training Time by 75% and Reduces Learning Costs Throughout Solution Lifecycle

CORK CITy COUNCIL

109

The Grand Ole Opry. Music Row, and downtown honky-tonks have been integral in establishing Nashville’s iconic status as “Music City, USA.” The Nashville metropolitan area, which includes Davidson County, Tenn., has also been recognized as one of America’s best cities by Forbes, Fortune, and other influential organizations. The Metropolitan Government of Nashville and Davidson County (Metro Nashville) maintains high marks for fostering business development and livability by controlling costs while expanding services to its nearly 600,000 residents.

Metro Nashville has a $1.6 billion annual budget, employs more than 20,000 people, and administers an additional 7,000 pensions. To streamline services, Nashville and Davidson consolidated their separate governments into one entity in 1963. Technology is the centerpiece of Metro Nashville’s continued strategy to increase operational efficiencies.

When a comprehensive IT project stalled 16 months into the project, with no solution in sight, city officials turned to Oracle On Demand to solve their technical challenges. This put them into a position to complete the project, deploy new applications, control costs, and add flexibility to their operations.

“We wanted to decrease the bottom line for our IT costs while adding new services,” said Arend, “However, we did not have the extensive technical expertise required to deploy our new applications. Rather than hiring more specialized staff and investing in additional hardware, we turned to Oracle On Demand to realize new application benefits while freeing the IT team to concentrate on other priorities.”

Metro Nashville is focused on standardizing applications across its 54 departments, which include police, fire, hospitals, public schools, finance, emergency management, and public works. In 1998, City officials initially deployed Oracle’s JD Edwards World Financial Management for enterprisewide financial applications.

Over time, officials required new capabilities to accelerate accounts payable processing and provide new e-procurement capabilities. Metro Nashville began a major migration in July 2003 to Oracle’s JD Edwards EnterpriseOne applications.

New Model Needed

Oracle Customer:

Metropolitan Government of

Nasville and davidson County

Nashville, TN

www.nashville.gov

Industry: Real Estate Management

Annual Income: US$1.4 billion

Emploees: 21,000


• Oracle On Demand


- Financial Management

- Payroll

- Human Capital Management

- Capital Asset Management

- Condition-Based Maintenance

• Oracle Consulting Services

Oracle Partner:

WTS, Inc.

Seattle, WA

www.wts.com

Metropolitan Government of Nashville and davidson County Accelerates Operations, Expands Service to Its 600,000 Citizensstand Customers

“Oracle On Demand will work with you and help you to become successful. If we hadn’t partnered with Oracle On Demand, we would not have been able to sustain our system or add new functionality by extending the application suite.”

Mark Arend, Assistant Director, Finance, Metropolitan Government of Nashville and Davidson County

Local Government - Local Administration - Internal Services

METROPOLITAN GOVERNMENT Of NASVILLE ANd dAVIdSON COUNTy

110

Sixteen months into the implementation, Metro Nashville officials determined the migration project was too vast and complex for internal IT resources to manage. Metro Nashville reevaluated its technical infrastructure, including hardware, and the personnel responsible for maintaining the infrastructure and decided that the January 2005 go live deadline could not be met.

“When we conducted a cost justification for outsourcing, we looked at the costs for infrastructure, software licenses, maintenance contracts, and expenses required to maintain all IT services internally,” Arend said. “Our cost justification validated that it is more economical for us to outsource our IT systems than to continue to struggle and maintain the systems in house.”

Rather than continuing to add consultants to the delayed migration project, Metro Nashville selected Oracle and WTS, Inc., Oracle’s strategic hosting partner for JD Edwards applications, to deliver the on demand services.

The hosting model offers low upfront costs and long-term flexibility to add new applications quickly without dedicating staff resources on complex migration projects.

By using Oracle On Demand, Metro Nashville quickly got the migration back on track. Already Metro Nashville has completed major migration milestones and is providing new applications to increase employee productivity without assuming additional staff or costly infrastructure.

“Unless you have a highly skilled IT department, you’re better off writing a check every month to Oracle On Demand and not saddle your organization with infrastructure, migration, and system management headaches,” Arend said. “Oracle On Demand will work with you and help you to become successful. If we hadn’t partnered with Oracle On Demand, we would not have been able to sustain our system or add new functionality by extending the application suite.

Metro Nashville processes approximately 300 to 400 invoices daily, which requires significant staffing to identify, route, approve, and process its accounts payable function.

To accelerate and streamline accounts payable capabilities, Metro Nashville adopted JD Edwards EnterpriseOne Financial Management and deployed custom workflow capabilities. Metro Nashville scans all invoices and automatically routes the documents electronically for approval.

The new automated invoice processing application is already paying dividends. Metro Nashville estimates it has reduced bill payment processing costs by nearly 25%. Metro Nashville’s accelerated invoice processing supports the city’s commitment to enhance services for individual and corporate residents.

Reduce Bill Payment Processing Costs By 25%

Key Benefits:

• Reduced bill payment processing

costs by nearly 25%

• Gained an integrated view of critical

business information

• Adopted a flexible infrastructure to

add new applications quickly

• Realized new application benefits

without incurring integration and

management overhead


111

Metro Nashville is combining its managed hosting capabilities and new applications to centralize key functions, such as payroll. Prior to deploying JD Edwards EnterpriseOne Financial Management, Metro Nashville supported two payroll systems--one for general government and a second for Nashville Metropolitan Public Schools (MNPS). The MNPS payroll system, a legacy system that resided on a mainframe, was highly customized and difficult to maintain. Metro Nashville gained operational efficiencies and drove costs down by combining the payroll departments to get all employees on the same payroll software. Today, Metro Nashville supports payroll for more than 10,000 general government employees and 11,000 MNPS employees, in addition to the systems’ combined pensioners, bringing the total payroll to an excess of 26,000 employees.

Metro Nashville is using its IT capabilities to add new e-procurement applications. Oracle’s JD Edwards EnterpriseOne architecture is flexible, enabling integration with third-party products.

The new e-procurement application will simplify contract management and improve staff ability to comply with Metro Nashville procurement processes and legal requirements. Metro Nashville projects the new e-procurement application, which will be live in the fall of 2006, will save $6 million in the first year of operation.

Maintenance is traditionally viewed as an expense. Metro Nashville, however, is closely tracking maintenance activities to reduce costs while improving responsiveness for key projects. By using the new Enterprise Asset Management applications to centrally manage fleets, buildings, ground maintenance, and transportation, Metro Nashville management is better able to align appropriate resources with maintenance priorities.

Prior to selecting Oracle, Metro Nashville faced challenges upgrading to a new system. System deployment was costly, time-consuming, and required focused expertise in architecture, hardware, and software integration not available in house.

In addition to supporting new applications, Metro Nashville required a powerful solution that would fulfill the city’s requirement for 19 gigabytes of memory to store its vast records and provide 350 concurrent user licenses to support the thousands of employees who access the city’s network daily.

“We needed to move quickly to get the project back on track,” Arend said. “Once we determined that an on demand solution was the path to success, we contacted Oracle and WTS, conducted reference checks, and determined this was the best way to save our project.”

Single Payroll System for All Types of Workers

Add Powerful E-procurement Applications

Preventive Maintenance to drive down Costs

Why Oracle?


112

In February 2004, Metro Nashville contracted with Oracle for on demand services. In November of 2005 Metro Nashville launched the first new applications; since then it has regularly rolled out additional applications.

“We had the implementation back in full swing within a month of beginning the hosted engagement,” Arend said.

The Web-based applications support 350 concurrent users. Eight Java application servers provide load balancing to support high performance levels. Approximately 20 business analysts, developers, or consultants access the system using fat clients. An additional group of 35-40 super users access the system using Citrix applications.

Metro Nashville’s Oracle On Demand platform is located in WTS’ data center in Seattle. Today, Metro Nashville has a deep operational relationship with Oracle and relies on Oracle On Demand to keep its applications and technology available, secure, and up-to-date.

“Seamless delivery of support, maintenance, and development expertise, proactively maintaining and updating our software, helps us to achieve an superior return on our investment.”

The Metropolitan Government of Nashville and Davidson County serves nearly 600,000 citizens in the Nashville, Tennessee area.



113

Improve operational efficiencies and gain added flexibility in financial and human resources •

applications

Enhance accounting visibility and streamline reporting •

Capitalize new application benefits without a costly and protracted implementation •

process—and without disrupting operations

Challenges

The Port of Corpus Christi Authority owns and operates docks and freight handling facilities at the Port of Corpus Christi, which is on the Gulf of Mexico—approximately 150 miles north of the US-Mexico border. The nation’s sixth largest port has terminals designed to handle general, refrigerated, and liquid and dry bulk cargo. Port facilities are served by rail carriers and highways, as well as by the Gulf Intracoastal Waterway.

Worked with Oracle Consulting to implement Oracle’s JD Edwards World applications •

for financial and human capital management to establish a highly reliable and scalable application suite that delivers enhanced performance

Migrated to the new application version—A9.1—in just 10 hours •

Gained flexibility with Oracle’s Applications Unlimited to upgrade application •

infrastructure at the appropriate time for the business without risking business operations stability or requiring significant employee training

Maintained highly-responsive support and service for the new application using Oracle’s •

Lifetime Support Policy

Minimized system customizations •

Increased productivity with simplified financial changes and intuitive Web-based interface •

Reduced IT complexity while maintaining reliability and scalability •

Solutions

Oracle Customer:

Port of Corpus Christi Authority

Corpus Christi, TX

www.portofcorpuschristi.com



Employees: 180




Project Management


Procurement Management

Implementor:Oracle Consulting

Port of Corpus Christi Authority Accelerates and Simplifies Financial Operations with Rapid Upgrade

“We completed our upgrade of Oracle’s JD Edwards World in one weekend. We have gained new financial capabilities without experiencing costly retraining or risking stability to essential business operations.” Marvin Mooney, Application Systems Analyst, Port of Corpus Christi Authority

Government - Postal, Transportation, Airports & Ports - Port

PORT Of CORPUS CHRISTI AUTHORITy

RETAIL

115

Standardize and improve data quality •

Increase the speed and dependability of all transactions •

Optimize and integrate business processes to improve operational efficiency and •

profitability

Improve integration with outsourced logistics •

Challenges

Founded in 1852, the Buffetti Group is committed to developing, updating, and distributing a wide range of office, school, and leisure products. The group offers more than 6,000 products in four major categories: business solutions, office products, consumer information technologies, and telephony. A network of more than 1,000 franchises ensures distribution of Buffetti products throughout Italy with a smaller range of office products sold in 2,500 independent office supply stores under the Flex brand. The Buffetti Group also sells its products directly to end users through it Buffetti Direct channel.

Implemented Oracle’s JD Edwards EnterpriseOne applications to create an integrated •

application infrastructure that drives improved operational efficiency across the organization

Worked with Oracle Partner Atlantic Technologies to rapidly integrate the organization’s •

legacy applications with its new JD EnterpriseOne environment

Ensured data reliability and availability with Oracle Database 10g •

Standardized all business functions across a single database, increasing transaction speed •

while reducing costs and margin of error

Gained the ability to monitor profitability based on product, geographic area, and •

customer specifications

Enabled Gruppo Buffetti to give priority to certain orders while not neglecting others •

Improved ability to plan for and manage peak operating times and customer demand, •

enhancing operational efficiency

Reduced order processing time from days to just over an hour •

Enabled order traceability •

Solutions

Oracle Customer:

Gruppo Buffetti S.p.A.

Rome, Italy

www.buffetti.it

Industry: Retail & Distribution


Employees: 193


• Oracle Database



Oracle Partner:Atlantic Technologies S.p.A.

www.atlantic.it

Gruppo Buffetti Optimizes Business Processes to Meet New Challenges and Ensure Growth

“Upon implementation of Oracle’s JD Edwards EnterpriseOne applications, we were able to enhance our visibility in a rapidly evolving market.” –– fabrizio Lalli, Head of Information Systems Development, Gruppo Buffetti S.p.A.

GRUPPO BUffETTI

116

INGREdIA

Replace an aging information system with a modern, open, upgradeable system that can be •

deployed rapidly in multiple locations

Enable production of operational and strategic reports •

Optimize distribution chain flows, from purchases of raw materials to transport of the •

finished products

Improve productivity between internal sites and partners •

Challenges

A market leader in the development and marketing of functional dairy ingredients, Ingredia works with the world’s food processing industry. It markets almost 100,000 tons of ingredients each year and has a sales presence in more than 60 countries, through its range of approximately 60 products. Internationally certified, Ingredia is the complete milk industry operator.

Implemented Oracle’s JD Edwards EnterpriseOne applications over a wide functional •

spectrum (CRM, distribution, production, and logistics) to replace a VAX-based information system with a more flexible, easily deployed solution

Improved customer relationship management with solution’s full business monitoring •

capabilities (sales, orders, and production) and the ability to achieve a 360° view of customers

Gained advanced pricing management capability, optimizing estimate and invoice •

production processes and improving order cycles

Enabled collaborative order forecasting with JD Edwards EnterpriseOne Demand •

Consensus—an application that consolidates forecasting data input by sales staff

Simplified sales and logistics exchanges between the company and its industrial partners •

by using EDI Gateway

Reorganized stock management and optimized EAN 128 (product barcode information) •

traceability as part of the implementation of a new automatic labeling solution

Worked with IBM to complete the implementation within budget and operational •

constraints

Solutions

Oracle Customer:

Ingredia

Arras, France

www.ingredia.com



Employees: 350




Management


Chain Planning

Demand Consensus


• Oracle EDI Gateway

Oracle Partner:

IBM

www.ibm.com

Ingredia Streamlines Business Processes and Improves Productivity

“With Oracle’s JD Edwards EnterpriseOne, we have an integrated, standardized, upgradeable solution, which takes account of our management constraints while providing advanced CRM functionality. We are proud to be the first JD Edwards EnterpriseOne CRM customer in France.” –– Gilles Ghesquière, Supply Chain Director, Ingredia

117

LASALLE BRISTOL CORPORATION

Upgrade the company’s JD Edwards World applications from Oracle rapidly without •

disrupting operations

Maintain competitive advantage in an industry with tight margins by effectively •

controlling inventory

Communicate effectively with customers that run their businesses manually and have •

minimal computer access

Challenges

LaSalle Bristol Corporation—a subsidiary of Heywood Williams, Inc.—distributes and manufactures quality products for the manufactured housing, modular home, and recreational vehicle industries. The company distributes its products—including plumbing items, vinyl flooring, carpeting, siding, shutters, roofing, decking, lighting, and furniture—through more than 25 branch facilities and national affiliates.

Upgraded seamlessly to JD Edwards World A9.1, taking advantage of the new service and •

warranty module

Improved functionality for managing, defining, and executing service and warranty •

contracts, giving LaSalle Bristol new flexibility to better serve its customers

Provided employees with access to a single source of information for customer and product •

data

Allowed LaSalle Bristol to manage its inventory more effectively and respond to customer •

inquiries more quickly

Used JD Edwards Distribution Management to provide information requested by •

customers that do not have continuous computer access

Set up an e-commerce site for customers to place orders online •

Provided real-time data on revenue, profits, and cash flow—enabling more informed •

business decisions

Improved operational efficiency with the ability to concurrently manage process, discrete, •

repetitive, remanufacture, and to-order manufacturing modes in one system

Ensured protection of the company’s IT investment with Oracle’s Applications Unlimited •

initiative, allowing LaSalle Bristol to make upgrades on its own timetable

Received highly responsive support from Oracle during and following the upgrade •

Solutions

Oracle Customer:

LaSalle Bristol Corporation

Elkhart, IN

www.lasallebristol.com

Industry: Retail


Employees: 650


• JD Edwards World Distribution

Management



Foundation

Service & Warranty Management

LaSalle Bristol Upgrades Enterprise Applications to Enhance Customer Service and Competitive Advantage

“JD Edwards World Distribution Management provided us with the flexibility to communicate effectively with our customers, regardless of their access to technology. It also allowed us to manage our inventory much more easily. My experience with JD Edwards since the Oracle acquisition has been superior.” – Michael Caldwell, Vice President Management Information Systems, LaSalle Bristol Corporation

118

SANECO

Implement a system that integrates financial, manufacturing, logistics, and transportation •

management applications

Improve communication and collaboration between subsidiaries by deploying a Web- •

based, multilingual application

Analyze the traceability records for international-trading operations •

Accelerate the process of deciding whether to accept new customer orders •

Minimize software customization •

Challenges

SANECO is a specialist international trader in linen and hemp fibers and derivative products. Selling to more than 40 countries and present on five continents through subsidiaries or partners, it makes a point of being in touch with its customers (in the textiles, automotive, and paper industries) and with the main raw-material production zones. In a high-volume, low-margin industry, its added value resides in its thorough control of the transport process and of the constraints inherent in importing and exporting products of this kind.

Deployed Oracle’s JD Edwards EnterpriseOne applications for finance, distribution, •

production, and transportation management to 45 users

Worked closely with integrator De Theus Technologies through all implementation phases •

including general and detailed design, prototype construction, and commissioning

Allowed SANECO to fully integrate management flows, from order capture to accounting •

follow-up

Provided parent company with greater control over profitability and its subsidiaries’ •

activities

Improved inventory reliability by optimizing stock management •

Enhanced transportation flows •

Solutions

Oracle Customer: SANECO

Nieppe, France

www.saneco.com



Employees: 320





Management


Oracle Partner:

deTheus Technologies


SANECO Streamlines Business Processes and Improves Communication among Subsidiaries

“Oracle’s JD Edwards EnterpriseOne applications provide the tools we need to align our information system with our primary business objective: to grow rapidly in an international market.” –– Benoît dalle, Chief Executive Officer, SANECO

119

Implement a management system to support the company’s rapid growth •

Provide inventory system to its 26 points of sale •

Improve financial processes for efficient inventory management •

Provide timely information to support decision making •

Challenges

TBC de Mexico, S.A. de C.V. is a leading tire distributor and importer. The company has 26 points of sale throughout Mexico, as well as a network of distributors that cover every state and city in the Mexican republic. Its San Luis Potosi, distribution center receives and loads 180 trailer boxes and 200 containers each month.

Implemented Oracle’s JD Edwards EnterpriseOne Inventory Management solution, •

enabling the company to reduced labor capital 10% to 15% due to better inventory, supply, and portfolio control

Led to the adoption of better business practices and of a competitive technological •

platform, both on the Web and on a client server with Oracle JD Edwards Production and Distribution Planning

Allowed price management under different sales models •

Used Oracle JD Edwards Financial Planning and Budgeting to support better decision •

making through accurate, timely information based on client profitability analysis

Collaborated with Oracle Certified Partner E-nnovative Solutions in order to have access to •

the knowledge and experience necessary to take full advantage of the system

Solutions

Oracle Customer: TBC de Mexico, S.A. de C.V.

San Luis Potosi, Mexico

www.tbcmex.com



Employees: 450


• Oracle JD Edwards EnterpriseOne



Chain Management


Oracle Partner:

E-nnovative Solutions C.A. de C.V.

www.ennovative.com.mx

TBC de Mexico Improves Inventory Visibility and Control, Reducing Labor Costs up to 15%

“We chose Oracle’s JD Edwards line because it understands our business needs and offers solutions that fulfill our expectations.” – Saúl figueroa, Information Technology Manager, TBC de Mexico, S.A. de C.V.

TBC dE MExICO, S.A. dE C.V.

120

VILMORIN

Replace customized, IT applications that did not work together with an integrated •

management system that allows for companywide standardization

Support the group’s international growth by consolidating and optimizing financial data •

Respond more quickly to business challenges, including legislation, market segmentation, •

volume of references, seasonal factors, billing, and quality and traceability constraints

Challenges

Vilmorin is France’s specialist in developing and providing vegetable garden seeds to nurseries and professional seed marketers. It is a member of the Limagrain group, which is the world’s fourth-largest seed group. Vilmorin plays a vital role in agricultural and botanical research, devoting 12% of its revenue to this activity and introducing around 25 vegetable-garden varieties each year. The company has a presence in more than 80 countries and continues to show strong growth internationally.

Implemented an enterprise resource planning (ERP) solution from Oracle’s JD Edwards •

line of products, enabling the company to manage all the non-research operating activities uniformly and centrally

Unified the platform for all accounts, purchasing management, distribution, and quality •

control for180 users, including accountants, buyers, and workshop managers

Allowed the company to retrieve and reuse old-system data and to configure the solution •

using internal resources

Ease of deployment made it easy to transfer skills and build self-reliance at the subsidiaries •

Centralized management of financial processes, giving management a global view of stock •

and allowing for better planning of supplies

Automated flow of ordering and purchasing, improving response time and making the •

company more attuned to fluctuations in order volume

Improved company’s ability to factor in international growth without requiring extra •

resources

Solutions

Oracle Customer:

Vilmorin

La Ménitré- Angers, France

www.vilmorin.com



Employees: 394





Management

Production and Distribution Planning

Vilmorin Develops Activities Worldwide with Automated Management Processes

“Oracle’s JD Edwards EnterpriseOne solution refined our processes and broke down our interdepartmental barriers. This resulted in a highly structured, integrated-management approach that supports our international development.” –– françoise Hemery, IT Manager, Vilmorin

121

VINCENzO zUCCHI S.P.A.

Revise business processes following a generational management shift •

Introduce an information system model incorporating all business processes: planning, •

demand, production management, order fulfillment, etc.

Seek out horizontal synergies between brands •

Achieve significant return on investment (ROI) •

Challenges

Vincenzo Zucchi S.p.A (Zucchi Group) is a leading European home linens manufacturing and distribution group. The group has a vertical production cycle, pursuing a policy of constant product innovation from baled cotton to the finished product. The company boasts advanced technical equipment, efficient sales networks, two leading Italian brands—Zucchi and Bassetti—and two leading French brands—Jalla and Descamps—as well as a series of licensed trademarks including Lacoste, Laura Ashley, and Armani. The Zucchi Group distributes its products through thousands of retailers in Europe and worldwide, as well as through more than 350 brand stores and factory outlets.

Implemented Oracle’s JD Edwards EnterpriseOne to integrate business processes company- •

wide and meet textile industry specific needs

Centralized planning and production •

Introduced accurate reporting systems that enable the company to assess requirements •

quickly, permitting optimal management of responses

Provided an open, flexible, adaptable system that allows the company to strive for •

increased homogeneity of information and improved organization flows to maximize synergy

Decreased by 30% the total cost of ownership •

Solutions

Oracle Customer:

Vincenzo zucchi S.p.A.

Milan, Italy

www.gruppozucchi.it



Employees: 2,300


• Oracle JD Edwards EnterpriseOne

Vincenzo zucchi Integrates Information Systems for Greater Accuracy and Synergy

“We needed a radical change in our information systems and we identified Oracle’s JD Edwards EnterpriseOne as the best solution for our needs.” –– Paolo Stella, Information Systems Manager, Vincenzo Zucchi S.p.A.

TRAVEL ANd TRANSPORTATION

123

Implement a dependable, flexible, and scalable technology infrastructure •

Achieve reliable monitoring and ensure continuous railway operations during different •

phases

Consolidate and standardize administrative processes in order to avoid duplication of •

corporate and railway information

Reduce human resources management costs and time consuming manual processes •

Integrate historic and current company information, providing easy access to data online •

and in real-time

Challenges

Nuevo Central Argentino S.A (NCA) is in charge of the commercial operation of the railway industry’s franchises in Argentina, which is mainly composed of the General Mitre ex-line. The franchise began in 1992 and has an extension of 30 years with an option of 10 more years. NCA’s main activity focuses on railway cargo transportation complemented with other services that allow door-to-door delivery of consumer goods.

Implemented JD Edwards EnterpriseOne Financial Management to integrate information •

into one database with Intranet access for Nuevo Central Argentino’s personnel in their 30 bases in Argentina

Automated financial processes and client services with JD Edwards World Financial •

Management

Improved productivity, increasing the amount of goods transported from 650,000 tons in •

2005 to one million tons in 2007; a growth of more than 60%

Reduced supplier payment times, increasing invoice processing from 300 per month to •

1,400 with JD Edwards EnterpriseOne Manufacturing

Achieved effective product delivery monitoring, reducing railway accidents by 100% •

Optimized rotation and availability of 6,000 railway cars, dramatically improving delivery •

time

Solutions

Oracle Customer: Nuevo Central Argentino S.A.

Rosario, Argentina

www.nca.com.ar

Industry: Travel & Transportation


Employees: 1,320



• Capital Asset Management

• Financial Management

• Human Capital Management

• Manufacturing

• Supply Chain Execution

• Supply Management (Procurement)

• Tools and Technology


• Distribution Management


• Human Capital Management

• Manufacturing Management

Nuevo Central Argentino S.A. Reaches Maximum Productivity with DependableIT Infrastructure

“We are very pleased with the performance of Oracle’s JD Edwards EnterpriseOne

and JD Edwards World applications. We have been able to automate many

time consuming business processes. We now have more time to focus on our

company’s continuous growth.” –– federico Suidini, System Manager, Nuevo Central Argentino S.A.

NUEVO CENTRAL ARGENTINO S.A.

124

Support business operations and future expansion with an IT infrastructure that can •

provide around-the-clock availability

Improve financial management through expanded visibility of critical information •

Challenges

Terminales Río de la Plata operates one of the most important terminals in the Port of Buenos Aires. Its services include loading and unloading of ships, receiving large transatlantic passenger ships, and providing container storage.

Consolidated different systems with Oracle Database to reduce IT complexity and improve •

the availability of critical business data

Optimized administrative processes such as billing and accounting with JD Edwards •

EnterpriseOne, significantly reducing operational costs

Expedited the financial processes for accounts receivables and accounts payables with JD •

Edwards EnterpriseOne Financial Management, allowing an easier and better adaptation to the changes in the company’s income

Expanded visibility of critical financial information, driving more informed and agile •

decisions

Solutions

Oracle Customer: Terminales Río de la Plata


www.trp.com.ar

Industry:

Travel & Transportation

Annual Revenue: US$2 million to US$100 million

Employees: 660




• Oracle Database

Oracle Partner: Info Consulting S.A.


Terminales Río de la Plata Improves Operational Efficiency and Agility with Reliable IT Infrastructure

“We adopted JD Edwards applications and Oracle’s software infrastructure because

they are reliable, flexible, and robust. This allowed us to have a system capable of

operating 24/7.”

–– Kevin Mishler, IT Manager, Terminales Río de la Plata S.A.

TERMINALES RíO dE LA PLATA

UTILITIES

126

Modernize a diverse management system made up of obsolete applications with too many •

interfaces

Accelerate writing entries to the accounts •

Optimize purchasing performance and stock-related costs •

Improve negotiating power •

Facilitate exchanges with international subsidiaries •

Challenges

Working alongside local and regional authorities, the Saur group designs and implements the solutions that best meet their needs. In France, Saur supplies 5.5 million consumers with drinking water and sewage treatment. Internationally, Saur provides services for 7 million people in Spain, Poland, Armenia and Middle East countries. Stereau designs and builds sewage works and drinking water production plants for the world’s largest cities. In the cleansing field, Coved specializes in all aspects of the waste disposal chain and provides services for over 5 million people in France.

Deployed JD Edward EnterpriseOne to 2,500 users for financial management, purchasing, •

stocks, maintenance and sales

Completed financial closure six days after month end (saving four days on average) instead •

of quarterly period ends that took 17 days to produce, in order to meet shareholder demands

Integrated purchasing procedures end-to-end, from requests from operators on the ground •

(about 1,600 users) to invoice reconciliation

Provided instant visibility of expenditure commitments through inclusion in the accounts •

from receipt of order

Set up online catalogue (eCatalogue) of pre-negotiated items such as valves and pumps •

under master contracts

Reduced the number of supplier disputes by nearly 70% through better control of •

commitments

Reduced purchases by over 23 million euros •

Set up instant analysis of the maintenance costs of the Coved waste treatment subsidiary’s •

2,000 facilities

Solutions

Oracle Customer: Saur

Paris, France

www.saur.com

Industry: Utilities


Employees: 12,400



Financials Management

Logistics Managemen

Supply Management

Saur Improves Administrative Effectiveness, Optimizes Purchasing and Boosts Negotiating Power

“JD Edwards EnterpriseOne has led to more meticulous purchasing procedures right down to site level and is used by 1,600 operators. The results include far fewer unauthorized purchases and supplier disputes, better control of commitments, optimized purchasing performance and lower expenditures.” –– Bruno Minguet, Contracting Authority Manager, Saur

SAUR

Oracle Corporation

Worldwide Headquarters

500 Oracle Parkway

Redwood Shores, CA

94065

U.S.A.

Worldwide Inquiries Phone

+1.650.506.7000

+1.800.ORACLE1

Fax

+1.650.506.7200

oracle.com

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Copyright © 2008, Oracle. All rights reserved. Published in the U.S.A. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.

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