Jessica M. Black2508 Eckman Place, Lafayette, IN 47909 ∙ 765-430-4252 ∙ Jessica.M.Powell09@gmail.com

Innovative healthcare businesswoman specializing in operations and growth. Experienced with startup organizations with a passion to build, influence, and challenge the status quo.

PROFESSIONAL EXPERIENCE

Sycamore Springs Hospital, Lafayette, IN April 2012 – PresentSenior Director of Operations

Assist CEO in implementing & directing facility operations Acting CEO when needed Effectively implement facility growth strategies Recruit and assist in contract management of physicians and medical staff Ensure compliance with all regulatory standards Assess process efficacy and improve process as determined Provide Director team support in developing and maintaining a culture of quality of care and

compassion Assess and restructure departments, as needed. Departments developed to date:

o Intake/Care Coordination o Nursing o Dietary o Receptiono Health Information Management

Subject Matter Expert in functional teamworkDirector of Quality Assurance, Risk Management, &Regulatory Compliance

Oversee all performance improvement in facility Investigate and make recommendations for all potential risk events Work with all regulatory agencies including Joint Commission, Division of Mental Health and

Addictions, Office of Civil Rights, Health and Human Services Developed quality based employee appreciation program Directed Health Information Management department Provided supervision for Outpatient Coordinator and Dietary Department Oversee Reception Department Complete all required Root Cause Analyses Explore all patient complaints and respond appropriately Oversaw facility’s first accreditation survey Had responsibilities as Privacy Officer Work with clinical teams for continual performance improvement and highest quality of care Collect, analyze, and input data for HBIPS and CMS requirements Deliver training to new Quality/Risk/Compliance Directors within the corporation Manages patient satisfaction Provides statistical analysis of all incoming and outgoing data

Jessica M. Black2508 Eckman Place, Lafayette, IN 47909 ∙ 765-430-4252 ∙ Jessica.M.Powell09@gmail.com

Ivy Tech College, Lafayette, IN August 2010 - PresentAdjunct FacultyMedical TerminologyAdvanced Medical TerminologyIntroduction to Health CareersLifetime Fitness & Wellness

Develop and instruct courses per expectations set by Ivy Tech Meet with students outside of class time Grade assignments and exams Post final grades

Purdue University, School of Nursing, West Lafayette, IN February 2011 – April 2012Coordinator, Tobacco Free Partnership of Tippecanoe County

Coordinate the Tobacco Prevention and Cessation Grant for Tippecanoe County Manage the Grant’s Two Year Budget Complete Fiscal Reports Prepare & Execute Educational Events for Tobacco Use and Second Hand Smoke Completed 2011-2013 Grant Application for Future Funding Partner with Other Community Organizations Work on Purdue Project’s as Requested Submit Press Releases and Letters to the Editor Media Spokesperson on Tobacco Issues

WebMD Health Services, Indianapolis, IN August 2007 – February 2011 Quality Assurance Analyst

Managed team of Quality Assurance Analysts Presented in Potential Client sales meetings and Client Audit meetings Provided direction for clients and potential clients on coaching expectations Worked with operations management team to ensure performance guarantees are met for each

client Performed statistical analysis of current systems Co-representative for coaching operations in all client meetings Maintained the Corrective Action Preventative Action Program Lead Trainer Developed and branded all training material Performed performance gap analysis based on Health Coaches’ scores Evaluated Health Coaches’ calls and goals set with participants Developed and created a “Best Practice Call Library” Analyzed performance data and developed training activities around the gaps Provided work processes for coaching operations Owned version control unit of quality

Jessica M. Black2508 Eckman Place, Lafayette, IN 47909 ∙ 765-430-4252 ∙ Jessica.M.Powell09@gmail.com

Maintained quarterly FAQs Developed a monthly Quality Assurance newsletter Worked individually with health coaches requiring performance improvement Drove collaboration by having two calibration sessions with the Supervisory team, as well as

with upper leadership, and at least one individual calibration with each Supervisor every month

Developed a customer service evaluation for calls and email Enforced alignment of formatting and information from Account Managers Created a new evaluation system for 2010 based on theory of Motivational Interviewing Implemented ‘Just In Time’ opportunity trainings monthly for the Coaching Center Created and implemented processes for current and new protocol SME (Subject Matter Expert) for Behavior Change Methodologies as applied to wellness

coaching Developed and instructed all specialty coaching training (ie- Tobacco Cessation Coaching)

Health Educator II Coached participants telephonically to help manage, lower, or prevent modifiable health risks Guided participants through the Transtheoretical model and the Stages of Change Applied behavior change therapies such as Social Cognitive Theory and Motivational

Interviewing Served on a team building committee to enhance employee morale Developed a training program for the ACSM HFS (American College of Sports Medicine,

Health and Fitness Specialist) exam Promoted from a Health Educator I to a Health Educator II within 6 months of coaching

Health Educator I Coached participants telephonically to help manage, lower, or prevent modifiable health risks Guided participants through the Transtheoretical model and the Stages of Change

EDUCATIONIndiana Wesleyan University, Indianapolis, IN

Master of Business Administration; Specialization in Health Care Management

Purdue University, West Lafayette, INBachelor of Arts in Health and Fitness

MEMBERSHIPSHealthCare Businesswomen’s Association

- 2015 President Elect for Indiana Chapter (Beginning May 2015)- 2015 Vice President for Indiana Chapter (January-May 2015)

CERTIFICATIONSTobacco Treatment SpecialistTobacco Treatment Specialist Instructor

Jessica M. Black2508 Eckman Place, Lafayette, IN 47909 ∙ 765-430-4252 ∙ Jessica.M.Powell09@gmail.com

PAST VOLUNTEERHealthy Active Tippecanoe

Summit Chairperson

Greater Lafayette Breastfeeding CoalitionChairperson

Our KidsPublicity Committee