What is HUMAN RESOURCE MANAGEMENT

• The management function that deals with recruitment, placement, training, development of organization members.

• HRM is a process for staffing the organization and sustaining high employee performance.

• HRM can be defined as all the practices, systems and procedures implemented to attract, acquire, develop and manage human resources to achieve the goals of an organization.

• Simply it is managing the employment relationship

Importance of “Human Resource Management”• Staff is the most important

resource of an organization.

• Human resource is the key ingredient to success.

• “Human resource” creates organizational accomplishments and innovations.

Components of a HRM System

Recruitment/Recruitment/DecruitmentDecruitment

Training/Training/DevelopmentDevelopment

Compensation &Compensation &BenefitsBenefits

PerformancePerformanceManagementManagement

Human Resource Human Resource PlanningPlanning

OrientationOrientationSelectionSelection

Career Career DevelopmentDevelopment

HRM

Mobilink GSM in context with HRM

• Our group will be explaining the Human resource management of the company Mobilink GSM company originated in 1994 which provides the best cellular services within Pakistan.

• Mobilink has a very well defined and structured department and its various policies of keeping each employee productive part of the organization are intoned with the corporate worlds requirement.

• Employees in the company are largely committed to their organization and have shown progress in the company. Employees are satisfied with the HR department of Mobilink GSM Company.

Training Training

Training Programs

• A process designed to maintain or improve current job performance.

• Most training is directed at upgrading and improving an employee’s abilities or skills.

Importance of training

6 c’s 6 e’s-competence -efficiency

-commitment -effectiveness

-creativity -etiquette

-confidence -emotional stability

-contribution -emotional intelligence

-communication -empowerment

Why Training and Developmental Program?

• To improve three types of skills

1) Technical skills2) Interpersonal skills3) Problem solving skills

Types Of Skills• Technical Skills:

“The skills of improving basic skills like the ability to read , write and doing math computations as well as job specific competences”.

Types Of Skills (continued)

• Interpersonal skills: “This type of training includes learning how

to be better listener, how to communicate ideas more clearly and how to reduce conflicts”.

Types Of Skills (continued)

• Problem solving skills:

“These skills include participating in activities to sharpen logic , reasoning and skills at defining problems, being creative in developing alternatives, analyzing alternatives and selecting solutions”.

Seven core competencies-team work-communication skills-customer focus-decision making-problem solving-planning & organizing-flexibility & adaptability

3 managerial skills-fiscal responsibility-leadership-strategic thinking

Training Methods1) Most training takes place on the job

because

1) Some skill training is too complex to learn on the job. in such cases it should take place outside the work setting.

Training In Mobilink GSM

• The purpose of training is to upgrade the capabilities and efficiency of all those employees and prepare them for more responsible positions in future.

• Provide employees with greater opportunity to grow and succeed with in the company.

• To strengthen management and professional teams at all organizational levels.

Training In Mobilink GSM (continued)

• The employees are trained technically and periodically either locally or abroad according pre-planned programs.

• Training in Mobilink GSM upgrades capabilities of employees, provides guidance and individual counseling .

• Construct training programs and provide employees a variety of Job skills, Technical, Clerical and Supervisory and Managerial courses.

Training and Development in Mobilink GSM_______

• The human resource department conducts a meeting with department heads at the end of the training program.

• The purpose of this meting is to focus on the individual discipline and performance during the training program.

• Then on the basis of their performance they give them advance jobs.

• They fill every position vacancy with the best qualified person obtained.

• They prefer their own employees and go outside only when fully qualified person is not obtainable.

Methods of training used by mobilink-hard skill training-soft skill training-international training-local training-on the job training-of the job training-existing employees training-department specific training-customize session

Competitive advantage-training needed analysis-training management system-internal pool of trainees.that are there own employeesWhich are certified trainers.

Example-’people manager tool kit’520 executives, 110 days

Current Issues Of HRM in Mobilink

• Following are some issues of HRM in Mobilink The timing although is 9 am to 5 pm, but it is

adhered to as the normal employee leaves his office not before 6 am.

The hierarchy chart shows 3 HR managers/ coordinators for Islamabad, here as only 1 fore Lahore. This can be unjustified keeping in view that a large number of employee work in Lahore.

Moblink has a formal environment which can be changed to more relax and friendly environment.