Randolph A. Jackson4005 Vitruvian Way, Apt 196                                                          505.382.5475                                                    Addison, TX 75001-4111                                     jaxnwerx@yahoo.com____________________________________________________________

OBJECTIVE                      Seeking technical leadership position

SKILLS/EXPERIENCE

          Organized, innovative, strong problem solving skills          Excellent verbal & written communications          Supervisory experience          Disaster recovery          AIX, Linux, UNIX, Windows

EDUCATION                    Iowa State University, June 1998 to Dec 1999            Graduate studies in Higher Education          Cameron University, Lawton, OK          Bachelor of Arts in Political Science, minor in History; July 1996          Associate in Science in Interdisciplinary Studies; May 1995

CERTIFICATIONS/TRAINING

          Linux Administration for Unix, Nov 2011          AIX System Administration III, Nov 2011          Power Systems for AIX: Virtualization I, March 2010          AIX System Administration II, July 2009          AIX System Administration I, July 2009          HIPPA, Annually          ITAR, Annually          Supervisory Skills (Module 1), February 2005          Supervisory Skills (Module 2), January 2005          EMPLOYMENT

            SoftLayer, an IBM Company, Dallas, TX            Advanced Customer Support, August 2014 to Present            Provide level 2/3 support to cloud computing customers. Platforms are primarily Linux,            also provide support to Windows servers (2003, 2008 R2 & 2012)

            IBM, Dubuque, IA            UNIX System Administrator/DR Focal, June 2009 to July 2014            Maintain servers for internal & external clients globally; perform OS/TL upgrades,            build servers. Coordinated & trained pool resources for disaster recovery exercises.                              Provide Sizings for incoming projects; also provide onboarding for New Blues and             mentor IBMers. Disaster recovery success rate of greater than 93%

         

Randolph A. Jackson4005 Vitruvian Way, Apt 196                                                          505.382.5475                                                    Addison, TX 75001-4111                                     jaxnwerx@yahoo.com____________________________________________________________

          JaxnWerx, Ames, IA          IT Technician/Field Engineer, September 2005 to May 2009          Provider of technical services to various commercial & residential sites to          deploy workstations/thin clients, networks, equipment rollouts, diagnose          & repair on multiple platforms & environments. Managed & coordinated site            projects for commercial & retail clients.                TAC Worldwide Companies, Dedham, MA/Ames, IA          Consultant / Lead Technician , September 2006 to January 2007          Kforce Professional Staffing, Tampa, FL/Ames, IA          IT Consultant/Lead Technician, April 2006 to September 2008          Perform ghosting of PCs, hardware/software upgrades, update printers &           scanners. Verify protocols on wired & wireless networks. Server upgrades,          installations & workstation hardware service. Deployed new equipment &                          provided on-site training/technical support.

          Mediacom Cable, Des Moines, IA          Technical Support Supervisor, December 2004 to August 2005.          Technical Support Representative, August 2003 to December 2004.          Coached/supervised Technical Support Representatives (TSRs), conducted          performance reviews; provided additional supervision to Tier 2 & Business          Technical Support as needed; allocated resources as required.         

          Professional Credential Services, Nashville, TN/Ames, IA          Engineering Examiner, September 2000 to April 2004.          Engineering Proctor, September 1998 to April 2000/October 2005/April 2009           Manager of examination team responsible for administration semi-          annual engineering & surveying examinations. Interviewed, hired &           trained    proctors.

MILITARY

          US Army Reserve, Sergeant          May 1983 to January 1991          Assistant Operations/Training NCO                    US Army, Specialist Four          May 1979 to May 1983          Pershing Missile Operations