open day
january, 2013

umair sayyedwebnotes technologies pl

2012
jan - dec

support tickets - 3006

new customers - 111

documentation

completed demo script

updated wiki on github

a blog

testing

manual testing is happening but yet set testing pattern & document to log testing outcome. issues found are reported on support@erpnext.com

learnt new

made query report

pending po items to receive.

supplier addresses and contact report.

support

total tickets in jan, 2013 403

total tickets

response time

Well, graph speaks for itself!!

module wise analysis
accounts

bugsJan - 13Nov - 12Oct - 12Sept- 12aug - 12

321322146

usabilityJan - 13Nov - 12Oct - 12Sept- 12aug - 12

2120131611

few major issues were:
account balance wrong in chart of accounts, financial statement not visible, sales invoice report builder etc..

module wise analysis
core

bugsjan - 13nov - 12oct - 12sept- 12aug - 12

235967

usabilityjan - 13nov - 12oct - 12sept- 12aug - 12

15596711

few major issues were:
permission manager, reports, fields not loading, currency, list view, system responding slow, print format issues, fractions..

module wise analysis
setup

bugsjan - 13nov - 12oct - 12sept- 12aug - 12

98765

usabilityjan - 13nov - 12oct - 12sept- 12aug - 12

301712162

few major issues were:
fiscal year, permission manager (usability), numbering series..

sales

jan - 13nov - 12oct - 12sept- 12aug - 12

customer912795

trial a/c's1169511011095

live chat1341019911175

customer's feedback
happy ones :)

maxwell morias:
we are brazillain chain of planned furniture store and we are starting to work on erpnext. We were surprised with the quality, maturiy and ease of use in erpnext. We want to congratulate the complete team for great product they are developing.

kannan:
I am really excited with the progress we are able to make with erpnext in just one week. Erpnext team has really done a wonderful job!!

waqas:
We chose erpnext not for its price but for its style and simplicity.

customer's feedback
sad ones :(

e-soft billing:
we need an effective and good manual for project management section. your current user manual is useless.

pratik, sagar, mamta:
issues after every upgrade is disturbing. inform us in advance before upgrading. optional upgrade will be ultimate thing.

imtiyaz desai:
customization lost after an upgrade in expense claim.

feedback and suggestions at umair@erpnext.com

thanks!!

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