Jamie A. Jackson35 W Center Street #202

Midvale, Utah 84047801-205-3450

JJackson64@gmail.com

Professional Summary                 I have excellent customer service and relationship building skills. My technical abilities have been proven in both academic and professional environments. Education ECPI College of Technology, Greenville, South CarolinaA.S. Computer ScienceGraduation: July 2006North Idaho College, Coeur d’Alene, IdahoA. A. Secondary Education Emphasis on English and PsychologyGraduation: May 1992Military US Army, Retired Veteran, 1982-1984Skills

MS Windows XP Pro, Vista Business

MS Office Pro

Detail Oriented Self Motivated Network

Engineering

Teamwork Driven Customer Service TCP/IP

ExperienceMSR 1 Molina HealthCare, 7050 S Union Park Dr, Midvale, UT03/28/2016-Current (801)858-0400

Answer Member questions concerning their account Answer Provider Claim calls

Customer Sales and Service Convergys, 995 Levoy Dr, Taylorsville, UT01/18/2016-02/23/2014 (844)447-1877

Answer incoming calls from current RCI account holders Solve customer issues and answer customer questions Book vacations per customer queries Sell, upsell, products/services to customer Renew customer account, and update customer account

CSR Blackturtle Services, 8475 S Sandy Parkway, Sandy, UT08/17/2015-11/02/2015 (385)393-3020

Answer incoming calls in a friendly and positive manner. Address customer issues and provide solutions as necessary, using any and all resources

available. Notate customer account as needed and appropriate.

CSSA CenturyLink, 350 California St, Midvale, UT02/16/2015-06/30/2015 (800)244-1111

Answer incoming calls in a friendly and positive manner. Address customer issues and provide solutions as necessary, using any and all resources

available. Sell new services if at all possible using sales incentives and closer offers if necessary. Thank customer for calling CenturyLink. Notate customer account as needed and appropriate.

24 Hour Banker Convergys, 995 Levoy Dr, Taylorsville, UT07/2013—01/2014 (800)-USBANKS ((800) 872-2657))

Answer incoming calls in a friendly and positive manner. Using prepared script, ask for information to help the transaction go as smoothly as possible. Thank the customer for their call and order/inquiry; then invite them to call again!

Update customer account notes as needed before beginning the next call.Seasonal Customer Service Agent Coldwater Creek, Coeur d’Alene, ID09/2009—11/2009 (208)665-1000

Answer incoming calls in a friendly and positive manner. Help customers with catalogue orders for their convenience. Thank the customer for their call and order/inquiry; then invite them to call again! Update customer account notes as needed, before beginning the next call.

Qualifying Specialist Federal Supplier, Greenville, SC 08/2008—11/2008 (864)297-4663

Contact small businesses, and verify that the owner is interested in doing business directly with the Federal Government.

Make certain that the business is indeed a small business as set forth in US guidelines. Set appointments for the Procurement/Classification Specialist to contact the owner of the

business to answer any questions and instruct as to the finer details and benefits of being advertised in the Federal Suppliers Guide.

Design Assistant Jackson and Jackson, Greenville, SC 04/2007—08/2008 (864)430-4610

Aid in the design of DVD rental machine Search for availability and pricing for components from suppliers Assist with the assembly and testing of units

TAC Network Specialist I Charter Communications, Simpsonville, SC 10/2006—04/2007 (800)614-7903

Monitor Charter’s cable network, focusing on the Telephone Service. Create, update, and close trouble tickets Dispatch Technicians to problems

Cashier Publix Supermarkets, Taylors, SC10/2005—10/2006                     (864)609-7300

Greet each customer with a smile and a warm salutation, express concern for their shopping needs.

Check out customers’ groceries, accept customer's payment (cash, check, charge, EBT), and give appropriate change.  

Handle difficult situations: running out of money in the till or dealing with a disruption.Cashier Bi-Lo, 2460 Hudson Road, Greer, SC02/2003—10/2005 (864)268-9811

Greet each customer with a smile and a warm salutation, express concern for their shopping needs.

Check out customers’ groceries, accept customer's payment (cash, check, charge, EBT), and give appropriate change.  

Handle difficult situations: running out of money in the till or dealing with a disruption.