ixia overview_2015
TRANSCRIPT
Specialists in
Employee engagement
- Surveys & research
- Organisational leadership & culture
- Management development
- Team dynamics
Employee engagement is our world
“We have partnered with Ixia since 2008 and they have supported us with our engagement strategy, measurement and feedback. Ixia have a good team of people and bring a high level of integrity, professionalism and knowledge. Their work and valued contribution has been and continues to be first class.”
Spire Healthcare
Enabling organisations create a culture where employee engagement can thrive, by…
- Delivering great engagement surveys & research
- Gaining organisational culture & leadership clarity
- Developing & coaching leaders & managers
- Creating high performing teams
Who we do it for…
Why consider us…
– We care about helping you impact engagement, not just measure it!
– We’re told our approach makes organisations think differently about their challenges.
– We aren’t as big as our competitors, that means we’re more agile, can react to your needs quickly and don’t have the overheads, so you can get more for less!
– We’re quick! We can get a survey set up within 2 weeks if you know what you want, and you’ll get full reporting within 2-4 weeks of the survey closing!
– Straight-forward analysis & reporting to enable you to focus on creating impact
– We don’t leave you feeling like you’ve been “processed”. For us it’s all about building high quality relationships.
– We deliver on our promises!
Our definition of “engagement”
“An individual being both rationally and emotionally connected to the organisation who is willing to go the extra mile because they want to.”
The Corporate Leadership Council’s global research of 50,000 employees determined that emotional engagement is four times more valuable than rational engagement in driving employee effort.
What impacts how engaged people feel?
Purpose - Belief in the pursuit of the organisation & the work I do
Capability - Support, skills & resources to do what I need to do
Choice - A sense of self-determination & the responsibility for my choices
Influence - The opportunity to impact things that matter to me & be listened to
Trust - Confidence that those around me will do right by me
Our engagement framework
Developed to help differentiate ‘cultural’ and more systemic aspects of engagement from team indicators which can be improved locally.
Our Engagement Index (EI)
Our 5-item engagement index is based on the affective commitment measure from Allen & Meyer, research undertaken in partnership with Henley Business School and informed by our work with numerous organisations over the last 6 years.
- I am proud to work for [organisation]
- I feel valued for the work I do
- I have a clear understanding of how my role contributes to the success of [organisation]
- I feel a sense of belonging to [organisation]
- I care about how [organisation] is perceived (by our customers/the public)
Whilst we have our own question sets, we are flexible and adapt the questions we use to fit with your organisations preferences and to enable you to measure progress on previous results.
Our research cycle…
!! We can set up your survey within 2 weeks if you know what you want and have all your ducks in a row, otherwise we advise 6 week lead time to design the right survey for you…
!! 2. Involve
1. Listen
3. Respond
4. Deliver
5. Empower
It’s important to us to be engaging in how we work with you and your organisation, ensuring your survey is right for you and addresses your needs.
Supporting & coaching managers…
Action planning support & guidance, online or hard copy workbook…
- Content, frameworks, templates, examples and a full session plan!
Individual coaching for managers to review engagement results, create a personal action plan and prepare for their team session.
Team coaching to support your managers to create open dialogue with their teams and action plan together effectively.
Supporting & coaching managers…
Ixia's online coaching portal enables your managers to address their day to day challenges to improve their motivation or performance.
Through a series of coaching style, interactive modules we can help your managers to:
- Improve important relationships & tackle difficult conversations
- Manage team performance - Take ownership of corporate messages - Manage their workload effectively to ensure they
deliver on their promises - Solve problems creatively & make fact based
decisions - Use their strengths & work on development areas
... as well as many other critical skills.
Organisational culture is…
..the way things get done around here. (Deal and Kennedy, 1982)
It is the collective behaviour of people that are part of an organisation and is formed by the organisation’s values, vision, underlying assumptions, expectations, working language, systems and symbols, and includes beliefs and habits.
Culture clarity or fuzziness?
Ixia work with organisations to:
- Articulate their current culture and identify inconsistencies between leaders/functions
- Agree the desired future culture and clearly understand how it will drive organisational performance.
- Create a culture change programme, including strategic storytelling to engage employees on the journey, leadership & management development to deliver cultural change, team programmes to embrace what change means to them.
Are you clear what culture you want to create and how it will drive success for your business? Do you have a clear culture that employees engage with or do you have some cultural ‘fuzziness’?
Our assessment framework…
!! The Competing Values Framework (CVF), culture assessment model is noted by the Financial Times as one of the 40 most important frameworks in the history of business. “It is essential for creating credible dialogue around organisational culture.”
!!
Ixia use the Competing Values Framework (CVF) to assess organisational culture.
Leadership role in engaging people
Inspiring the vision Bringing the organisations purpose and journey to life and stimulating positive emotions in others
Generating confidence Providing clarity, consistency and possibility
Role modelling Leading by example and setting the expectations you have for others behaviours
Enabling others Empowering others to act, removing barriers, delegating decision- making and enabling change
Driving performance Setting clear targets and goals
Building trust Encouraging openness, humility, honesty and delivering on promises
Engaging leaders programme…
Our Engaging Leaders programme is to engage your managers with the positive impact engaging behaviour can have on organisational performance and enable them to understand it at an emotional not just intellectual level.
The programme will enable participants to: • Experience the power of storytelling and learn how to create their own powerful stories Explore emotional intelligence and understand own profile & development areas Understand their personal influence and impact on others Focus on
Developing engaging behaviours…
Our Engaging Managers programme is to engage your managers with the positive impact engaging behaviour can have on organisational performance and enable them to understand it at an emotional not just intellectual level.
The programme will enable participants to: • Understand the concept of engagement at the organisational level and how it impacts performance • Recognise the managers role in affecting engagement with their teams • Identify key engaging behaviours • Identify individual strengths and development areas • Move from an intellectual understanding of engagement to an emotional one where individuals ‘feel’ what it is like to be engaged or disengaged • Understand the impact their behaviour on others • Build personal actions plans in order to become an engaging manager • Enable managers to learn from each other and share best practice • Build commitment to acting as role models across the Council
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Get your team together
Don’t let team meetings fall off the radar because everyone is busy. Create opportunitiesto get your team together regularly to share news, updates and ask questions.
Benefit:
Getting the team together for meetings willenable you all to check-in, explore what isworking and what is not. Similarly, itprovides a great opportunity for you tocelebrate and acknowledge successes, setthe context for moving forwards and sharebest practice amongst the team. Createconsistency in communication.
Hone your habit!
In order for meetings to run smoothly,ensure that the meetings purpose andoutcomes are clear up front and that anyinformation which needs to be shared witheveryone is distributed prior to themeeting.
Selected supporting resources:
Click on the links below to access related support& resources:
Leadership and Management Academy:Leading and Motivating Your Team (12 Feb)
Suggested E- learning:Understanding LeadershipEffective LeaderTeam Building
Virtual Leadership and Management Academy:
Teambuilding Learning GuideMotivating People Learning GuideVirtual Teams Learning GuideMotivation Pocketbook
This e shot is one of a series of manager Hints and Tips to help you practise and perfect The 6 Habits of a Successful
Bucks Manager and to help you achieve your management objectives. If you need further information or support
please contact the Organisational Development Team.
Organisational Development TeamPolicy Performance and CommunicationsEmail: [email protected]
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From: "Organisational Development" <[email protected]>Subject: Hone your 6 Habits! Get together... - Preview
Date: 13 December 2012 11:00:03 GMTTo: "[email protected]" <[email protected]>
Reply-To: [email protected]
Web version | Update preferences Tweet Forward
Get your team together
Don’t let team meetings fall off the radar because everyone is busy. Create opportunitiesto get your team together regularly to share news, updates and ask questions.
Benefit:
Getting the team together for meetings willenable you all to check-in, explore what isworking and what is not. Similarly, itprovides a great opportunity for you tocelebrate and acknowledge successes, setthe context for moving forwards and sharebest practice amongst the team. Createconsistency in communication.
Hone your habit!
In order for meetings to run smoothly,ensure that the meetings purpose andoutcomes are clear up front and that anyinformation which needs to be shared witheveryone is distributed prior to themeeting.
Selected supporting resources:
Click on the links below to access related support& resources:
Leadership and Management Academy:Leading and Motivating Your Team (12 Feb)
Suggested E- learning:Understanding LeadershipEffective LeaderTeam Building
Virtual Leadership and Management Academy:
Teambuilding Learning GuideMotivating People Learning GuideVirtual Teams Learning GuideMotivation Pocketbook
This e shot is one of a series of manager Hints and Tips to help you practise and perfect The 6 Habits of a Successful
Bucks Manager and to help you achieve your management objectives. If you need further information or support
please contact the Organisational Development Team.
Organisational Development TeamPolicy Performance and CommunicationsEmail: [email protected]
Unsubscribe
From: "Organisational Development" <[email protected]>Subject: Hone your 6 Habits! Get together... - Preview
Date: 13 December 2012 11:00:03 GMTTo: "[email protected]" <[email protected]>
Reply-To: [email protected]
Engage cartoons: Bringing behaviours to life
Thank you…
Our principles…
We are honest & open No matter what, we will always tell you the truth
We keep our promises If we say we will do it, you can be guaranteed we will!
We do it together We create better results working with you than just working for you
We are people people We value energy, ideas, inspiration and relationships
We know our stuff We challenge ourselves to learn, develop and grow our knowledge
We keep things simple Over-complicating things doesn’t help anyone
….. and we won’t charge you an additional fee every time you ask for help!
Our engaging approach to research
We take account of what we’ve learnt earlier in the process and create a way forward which
means we capture meaningful data not just some data.
We actively listen to what you are telling us, all the time thinking about what’s best for your organisation, not about how our questions or approach magically solves your problem!
We start gathering insights right from the get-go so that we really understand what engagement means in your organisation and how improving it will make a positive impact. This may include leader interviews, employee focus groups and customer insights.
What get’s measured get’s done, that’s why we help you to think through how to keep engagement alive in-between surveys.
We report our findings in a way which enables managers & leaders to quickly and easily understand the key priorities and focus areas for the business or individual teams without the need for complex statistical data and endless numerical reports.
Involve
Listen
Respond
Empower
Impact
