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Swift Enterprises

DESIGN CONSIDERATIONS & MANAGEMENTHighlighted Features and Layout• Tests• Grade Book• Discussion Board• Collaborate

Internal Processes

External Processes•Launching the LMS•Who Has Access?

LMS DESIGN CONSIDERATIONS

Highlighted Features & Layout

TESTS

Point-based grading Can assign point-values to questions Equal weight or assign more/less weight to particular

questions

Numerous question types Multiple choice, essay, fill in the blank, etc.

TESTS (CONT.)

TESTS (CONT.)

Item Analysis Summary of the effectiveness of the test, down to the

question-level Includes average scores and times

Edit Test Can quickly/easily update ineffective or misleading

questions based on analyzing the test summary

TESTS (CONT.)

GRADE BOOK

• Includes individual assignment and test grades, as well as cumulative course grade•Columns can be customized by course designer to include appropriate assignments/tests• Instructor can manually add/update grades if needed•Test scores (with questions that automatically grade) populate without instructor input•Users see only their individual grades• Instructors see grades for entire group•Reporting features (to analyze data)•Email students easily•Customize layout

GRADE BOOK (CONT.)

DISCUSSION BOARD

• Enhanced layout and functionality of discussion boards• Can post comments and questions and respond to

others• Includes user pictures – for a more personalized view of

who is in the course

WEB CONFERENCING – BLACKBOARD COLLABORATEBlackboard Collaborate is a Saas. It is hosted in the cloud and

can be integrated into the Blackboard LMS.

Allows training and collaboration in real time

Allows conference moderator to determine how learners can participate; options include:

- Text chatting

- Voice chatting

- Use of whiteboard

(Brainshark, 2013)

WEB CONFERENCING IN BLACKBOARD COLLABORATE

Tools for the Learner

(Brainshark, 2013)

INCORPORATING TOOLS INTO OUR BLACKBOARD LEARNING MANAGEMENT

SYSTEM

Flow Charts and diagrams

INTERNAL PROCESSES

Putting It All Together From The Inside

ACCESS RIGHTS TO COURSE DESIGN TOOLS IN THE LMSAccess rights are granted to the Instructional Designer as the

primary user and to the Project Manager as an emergency back-up

ID P

M

Primary User Emergency back-up person

ACCESS RIGHTS FOR SETTING UP WEB CONFERENCE AND CONDUCTING TRAINING SESSION

Instructional Designer

Training Facilitator

Approved Conference

SpeakerAccess rights for performing pre-conference check, uploading and saving whiteboard pages, and orienting conference speaker to Collaborate window and tools

Access rights for receiving training on the Collaborate window and tools and for conducting training session

ACCESS RIGHTS FOR MANAGING THE LMS AND HANDLING SUPPORT ISSUES

LMS Administrator

Help Desk Technician Department

ManagerAccess rights to enroll students into the training courses

Access rights to access the system to provide technical support to employees

Access rights to determine departmental training courses

ACCESS RIGHTS FOR INSTRUCTORS/STUDENTS

Instructors

Access rights to facilitate courses for students

Students

Access rights to complete training classes

FLOW OF CONTENT DECISION-MAKING

INTERNAL FLOW

Instructional Designer –

• Meets with department heads to assess learning needs

• Meets with training facilitator to discuss presentation options

• Creates a design plan outlining training topics, learning theories, methods, and strategies to be employed, presentation tools, and methods of assessment, and estimated cost for plan implementation

• Submits design plan to key stakeholders (decision-makers) for plan approval

Assessing Learning Needs

• Instructional designer meets with department heads to identify training needs

Choosing Presentation Methods

• Instructional designer meets with training facilitator to discuss presentation options

Creating a Design Plan

• Instructional designer outlines training topics, learning theories, tools for presentation and assessment, and costs

Submitting Design Plan for Approval

• Instructional designer submits design plan to decision-makers for approval

CONTENT DECISION-MAKING PROCESS

TOOLS FOR CONTENT PRESENTATION,

COLLABORATION, AND ASSESSMENT

INTERNAL FLOW

INTEGRATING NARRATED POWERPOINT PRESENTATIONS INTO THE LMS INTERNAL FLOW

1. Instructional Designer –

• Creates content slides in PowerPoint

• Optimizes text on slides and adds visual elements

• Prepares a narration script to accompany slides

• Submit finalized PPT draft to project manager for first approval before adding narration

2. Project Manager –

• Reviews PPT draft and sends back to instructional designer for suggested edits

3. Instructional Designer –

• Makes suggested edits and resubmits to project manager for approval

4. Project Manager –

• Reviews changes and submits finalized PPT draft to key decision-makers before sending back to instructional designer for the adding of narration

5. Key Decision-Makers –

• Resubmits PPT draft to project manager with suggested edits or approval

6. Project Manager –

• If decision–makers suggest edits, PPT draft is sent back to Instructional designer, and the process recycles through steps 3 – 5 until approved

• If PPT draft is approved by key decision-makers, the PM sends the draft to instructional designer to proceed with the adding of narration.

PREPARING

SLIDES

(University of Rochester Medical Center, 2013)

PREPARING POWERPOINT SLIDE PRESENTATION: PART 1

ID - Initial creation of PPT slides and writing

of narration script; submits draft to PM for

approval

PM – Reviews PPT draft and suggests edits

ID – Makes suggested edits and resubmits

draft to PM for approval

PM – Reviews changes and submits PPT draft to decision-makers for

approval

KDM – Resubmits PPT draft to PM with

suggested edits or with approval

PM – either submits the PPT draft to ID for further edits and the

process recycles through steps 3 – 5 until approved or submits approved

draft to ID to proceed with adding narration

ID – Upon approval of finalized PPT draft, ID

proceeds to adding narration to the PPT

presentation

1 2 3

6 5 4

7 Chart KeyID – Instructional designerPM – Project managerKDM – Key decision-makers

(University of Rochester Medical Center, 2013)

INTEGRATING NARRATED POWERPOINT PRESENTATIONS INTO THE LMS Internal Flow

Instructional designer –

• Types portions of the script into the “notes” section of the corresponding slides

• Records the text for each slide

• Sets the slide timing manually for each slide

• Previews the recording on each slide

• Tests the entire presentation

• Submits presentation to project manager

Project manager –

• Tests presentation and either resubmits with suggestions to ID or submits to decision-makers for approval

Decision-makers –

• Review presentation and either resubmit with suggestions to project manager to give to instructional designer or resubmit to PM with approval .

ADDING

NARRATION

(University of Rochester Medical Center, 2013)

PREPARING POWERPOINT SLIDE PRESENTATION: PART 2

Submits to PM for approval

ID adds narration

to PPT draft; tests final

presentation

Suggest edits and sends back to ID

Or forwards to KDMs for approval

PM reviews final PPT

draft Suggest edits and send back to PM

Or Approve final PPT draft and send back to PM

KDMs review

final PPT draft

For editing, and the cycle repeats until approved by KDMsOr with approval, and the ID installs the PPT presentation into the LMS

PM resubmit

s final PPT draft

to ID

ID – Instructional designer PM – Project manager KDMs – Key decision-makers

(University of Rochester Medical Center, 2013)

INTEGRATING BLACKBOARD COLLABORATE INTO THE COMPANY’S LMS FOR WEB CONFERENCING

Internal Flow

LMS Administrator, Project Manager, and/or Help Desk Technician–

• Work with Blackboard Collaborate Vendor to integrate the internet-based Blackboard Collaborate service into the company’s LMS

________________________________________________________________________

Occasionally, an unplanned training conference will be needed to address a problem, introduce a new service or product, or explain a new policy or procedure. The web conference could be conducted by the training facilitator or a manager from any of the departments.

Instructional designer –

• Meets with project manager and/or possibly other managers to assess training needs and the need for preparation of any educational materials for the training conference.

• Creates a design plan outlining training topics, learning theories, methods, and strategies to be employed, presentation tools, and methods of assessment, and estimated cost for plan implementation

• Submits design plan to key stakeholders (decision-makers) for plan approval

• Creates content for whiteboard pages, as needed

INTEGRATING BLACKBOARD COLLABORATE INTO THE COMPANY’S LMS FOR WEB CONFERENCING

-Works with BC vendor to integrate BC into the LMS

LMS Admin., PM, and/or HDT

-Meets with leaders to assess training needs and need for preparing educational materials for the web training session-Creates design plan and submits to KDMs for approval-Creates whiteboard content, as needed

IDApproves final whiteboard content

PM or other KDM

LMS Admin. – LMS Administrator PM - Project Manager KDM - Key Decision MakerHDT - Help Desk Technician ID – Instructional Designer

WEB CONFERENCE SET-UP PROCEDURE

Internal Flow

Instructional Designer or Training Facilitator –

- Performs pre-conference check:Checks power source (plugs in cables or replaces batteries)Performs speaker and microphone checkAdjusts speaker volumeEnsures correct drivers are being used for sound cardConfigures audio setup wizardSets connection speedSet up camera if using videoUploads and saves whiteboard pages

- Orients conference speaker to the Collaborate Window tools

Plays the Blackboard Collaborate 11 Online Orientation video

(Brainshark, 2013)

WEB CONFERENCE SET-UP PROCEDURE

Performs pre-

conference check1

Orients conferen

ce speaker to the

Collaborate

window tools

2

Instructional designer or Training Facilitator -

(Brainshark, 2013)

PRE-CONFERENCE CHECK – WHAT THE ID SEES

The Blackboard Collaborate Web Conferencing Online Orientation show what can be seen during the pre-conference check and speaker orientation by the instructional designer, the training facilitator, and/or the conference speaker. This video can also be used as a training tool for internal flow users.

Blackboard Collaborate Web Conferencing Online Orientation

*Video could not be embedded.

THE BLACKBOARD COLLABORATE WINDOW

(Brainshark, 2013)

Tools in the Collaborate Window

(Brainshark, 2013)

What the Internal Users Will See

More Collaborate Tools Seen by the Internal Users

(Brainshark, 2013)

ADDING DISCUSSION QUESTIONS TO THE TRAINING COURSE FILES IN THE BLACKBOARD LMS

Internal Flow

Instructional designer –

• Creates questions for the discussion board and seeks approval through the Content Decision-Making Process (See content decision-making slides)

• Accesses the Control Panel in the training course on the LMS

• Under Course Tools, selects Discussion Board

• Adds forum with name and description and chooses desired forum settings

• Adds a discussion thread to the forum and posts the first message to start the discussion

• Submits to project manager and key decision-makers for edit suggestions or approval (See content decision-making slides)

(CPCC eClipz, 2009)

ADDING DISCUSSION QUESTIONS TO THE TRAINING COURSE FILES IN THE BLACKBOARD LMS

ID

• Creates discussion board questions

• Seeks approval through content decision-making process

ID

• Creates discussion board forum in the LMS training course

• Creates threads and adds discussion questions

• Submits to PM and KDMs for final approval

PM and KDMs

• Review discussion board setup and content

• Suggest edits or give final approval

(CPCC eClipz, 2009)

ID – Instructional designer PM – Project Manager KDMs – Key Decision-Makers

DISCUSSION BOARD – WHAT THE ID SEES

(CPCC eClipz, 2009)

Creating the Discussion Forum

(CPCC eClipz, 2009)

Creating Threads to Post the Discussion Questions

(CPCC eClipz, 2009)

ADDING TESTS, QUIZZES, AND SURVEYS TO THE TRAINING COURSE FILES IN THE BLACKBOARD LMS (CONTINUED)

Internal Flow

Instructional designer –

For surveys, the ID –

• Clicks on Surveys and builds the survey from the approved content (See content decision-making slides)

• Adds survey title, description, and instructions for learners

• Reviews the survey and corrects errors

• Accesses the Assessment menu to deploy the survey

• Adjusts the Feedback settings

• Submits to project manager and key decision-makers for edit suggestions or approval (See content decision-making slides)

(Health Science Libraries and Technologies)

ADDING TESTS, QUIZZES, AND SURVEYS TO THE TRAINING COURSE FILES IN THE BLACKBOARD LMS

Internal Flow

Instructional designer –

• Creates content for tests, quizzes, and surveys and seeks approval through the Content Decision-Making Process (See content decision-making slides)

• Accesses the Control Panel in the training course on the LMS

• Under Course Tools, selects Tests, Surveys, and Pools

For tests and quizzes, the ID -

• Builds or imports test, quiz, or survey from approved content materials

• Names item with course name, description, and instructions to learners

• Adjusts item to desired scoring settings

• Reviews the tests and corrects errors

• Accesses the Assessment menu to deploy the test or quiz

• Adjusts the Test Availability and Feedback settings

• Submits to project manager and key decision-makers for edit suggestions or approval (See content decision-making slides)

(Health Science Libraries and Technologies)

ADDING TESTS, QUIZZES, AND SURVEYS TO THE TRAINING COURSE FILES IN THE BLACKBOARD LMS

Builds test, quiz, or surveyReviews for errors; makes necessary changesAssigns to AssessmentsSubmits to PM for approval

Instructional designer

Reviews set-up of test, quiz, or surveyMakes suggestions for changes to IDOr sends to KDMs for approval

Project manager

Reviews set-up of test, quiz, or surveyMakes suggestions for changes to PMOr send to PM with approval

Key Decision-makers

After undergoing Content Decision-Making (Approval) Process

ID – Instructional designer PM – Project manager KDMs – Key decision-makers

(Health Science Libraries and Technologies)

EXTERNAL PROCESSES

The User Experience

LAUNCHING OF THE LMS

• Create a clear business training need as part of the initial

business case for launching the LMS.

• Before launching, form a core implementation team which involves IT, and content developers.

• Create Launching stages to ensure the launching process is easily achievable.

• Team up Project Manager with Technical Implementation Manager to facilitate the IT side of the launching

LAUNCHING OF THE LMS (CONT.)

• Pilot with a small group that possesses a cross-section of computer skills and openness to online learning. Try to determine how existing workflow will map to the LMS before and during the pilot.

• Use the pilot to determine pitfalls in marketing, end-user training, workflow map and output.

• Ensure that the interfaces between the LMS and its data collection function are supported by the Web-based development programs.

LAUNCHING OF THE LMS (CONT.)

• Identify up front the technical, project management, and interpersonal abilities that are essential competencies for members of the project team.

• Create a communication plan and process for the implementation team on the company’s intranet.

• Before installation of first course in the LMS, discuss and walk through every process the training department expects to use on the LMS with a business analyst from the LMS vendor.

• Identify any required customizations, work-arounds, or limitations of the LMS before users run into problems.

LAUNCHING OF THE LMS (CONT.)

• Give everyone on the team full access to technical reports, and give everyone the ability to contribute reports, ask questions, and raise issues

• Pre-train the selected team members in any skills they must share before launching begins.

MAINTAIN YOUR SUCCESS

Initialize TrainingIdentify Training Need

Set Up Training

Train and Report Run Courses

GUIDED TRIAL COURSE

Watch Video

Before jumping into this sample course,

take a minute and watch this quick video to

find out what’s available for you to explore,

and see what makes Blackboard Learn

simply better.

Objectives:

Learn how to build and deliver rich learning

content. Foster collaboration throughout your

course. Assess learning more quickly and easily.

TUTO

RIAL –

LEARNIN

G

START

S NOW

LMS TRAINING

• Provide training on the particular functionality of the purchased LMS and its capabilities.

• Provide a good orientation for users. How do users search for and register for courses? How do they check their progress.

END-USER EXPERIENCE - INSTRUCTOR

Completes LMS training

Receives personalized log-

in Information

Is enrolled in course as instructor

Monitors student participation and

progression through course

Provides feedback to students via

discussion board and grade book

Grades student assignments and

quizzes

END-USER EXPERIENCE - INSTRUCTOR

Completes LMS training

Receives personalized log-

in Information

Is enrolled in course as student

Participates in discussion boards

Completes any required

assessments

Monitors personal grade book

REFERENCES• Blackboard, Inc. (2012). Blackboard learn. Retrieved from http://

www.blackboard.com/sites/sp10/index.html• Blackboard, Inc. (2012). Sign up for a guided trial. Retrieved from https://

www.coursesites.com/webapps/Bb-sites-signup-BBLEARN/signup.form?isTrial=true&utm_source=Bb.com&utm_medium=LandingPage&utm_campaign=LearnSp10

• The Elearning Guild. Retrieved from wwww. Imstips-implementation.pdf-Adobe Reader• Brainshark. (2013). Blackboard Collaborate Web Conferencing Online Orientation.

Retrieved from Brainshark: http://www.brainshark.com/blackboardinc/vu?pi=zGLzYw5XBz35Sgz0

• CPCC eClipz. (2009, March 11). How to read, post, and remove Discussion Board messages with Blackboard . Retrieved from YouTube: http://www.youtube.com/watch?v=XLopl3crf3I

• CPCCeClipz. (2009, March 11). How to add a Discussion Board (forum) to your online course with Blackboard. Retrieved from YouTube: http://www.youtube.com/watch?v=foBNmlaisIA

• Health Science Libraries and Technologies. (n.d.). Blackboard Tutorials for Instructors and Course Designer. Retrieved from University of Rochester Medical Center: http://www.urmc.rochester.edu/libraries/miner/teaching_and_learning/blackboard/documents/training/blackboard_Assess_Survey2.pdf

• University of Rochester Medical Center. (2013). Blackboard Tutorials for Instructors and Course Designer. Retrieved from University of Rochester Medical Center: http://www.urmc.rochester.edu/libraries/videos/BbTraining/BestPracticesPPT/Player.html