itmam profile-english v1.19

بسم هللا الرحمن الرحيم

ITMAM Consulting

PMO Concept

CONTENTS

1. Introduction

2. Our Team

3. Competencies

4. Achievements

5. PMO Concept

Achievements Competencies Introduction PMO Concept Our Team

This presentation is an informative document of the Services offered by ITMAM, based on years of outstanding experiences in the space of System integration, PMO and operations of complex ICT solutions Projects delivered by ITMAM team have been nominated for worldwide recognized awards; out of these, 4 projects have been officially awarded We at ITMAM believe that a well designed and established PMO (Program Management Office) is the cornerstone to continuously align projects to the organizational Vision, Strategy, and Initiatives. And to achieve measurable project success targets: TIME, BUDGET, and SCOPE, ensuring high quality has been delivered This is the key essence of our experience and this is the reason we have elevated PMO at the core of ITMAM services We will be honored to Share our success stories and the lessons learned in our 20 years journey towards excellence

3.5 Years National Water Company – CIO

Developed and executed the ICT Strategy

2 Years Wasatah Capital - CEO

Managed the Start-up of the Company

2 Years Bank Al Bilad - GM Banking Operations, ICT and Remote Banking Managed the creation of ICT Infrastructure Led the Org. Structure and Policies & Procedures Teams Led the Central Banking Operations Team

5 Years SABIC - IT Strategic Planning & Budgeting Manager Led the Technical Team of SAP Implementation (FANAR Program) Managed the LIMS Project (Labs Consolidation and Unification – SABIC-G

2 Years Thomson-CSF Paris – Software Engineer Led the development team of the Air Traffic Control Simulation

5 Years Al Rajhi Bank - Applications Manager Managed the Attaj Project (GL Conversion, CIF Creation)

Masters of Engineering - MIS

The George Washington University

1990

Bachelors of Computer Science

The George Washington University

1988

Bassam Bin Gheshian CEO & Partner


ITMAM is owned and operated by a team Who has been working together since 1999:

ITMAM is committed to deliver any scale of projects within ITMAM competencies based on its own expertise and its partnership with Accenture and DETECON

Experience / Competencies Solutions Implementation & Integration Awarded 1st Prize in San Diego City for the best implementation of the GIS Solution amongst 100,000 implementations around the world

Program Management

Office

ICT Optimization

Solutions Implementation

& Integration

BP Consolidation & Unification

1st in Systems Implementation


Experience / Competencies Solutions Implementation & Integration Awarded the Middle East e-Gov. & e-Services Excellence for the year 2013 from the Middle East Excellence Institute on the 18th e-government and e-services Forum in the GCC, held in Dubai

ICT

Optimization


& Integration



1st in e-Gov. & e-Services

Program Management

Office

Experience / Competencies Solutions Implementation & Integration Awarded 2nd Prize in Rome City for Best Integrated Solution implemented for Water Utilities during GWI Forum 2012

Program Management

Office

ICT Optimization


& Integration


2nd in Integrated Solutions

Maintenance Engineers Field Crew Call Center Agent NWC Customer


Acrobat Document.pdf

Program Management

Office

ICT Optimization


& Integration


2nd in DC Optimization

Data Center at NWC

Experience / Competencies Build, Operate and Maintain ICT Infrastructure

Awarded in London City the 2nd Prize of Data Center Dynamics for DC-Optimization in EMEA competing with 51 companies from 37 countries


SABIC LIMS Project required the three highlighted Competencies SABIC – LIMS Project (Laboratory Information Management System) Project Sponsor - Homoud Al Twaijri EVP - Finance Project Manager – Bassam Bin Gheshian Project Scope:

• Unify all BPs, Procedures, Forms, Reports, etc…, amongst all SABIC Labs worldwide

• Select and Implement a Laboratory Solution • Build the ICT Infrastructure specific for the solution • Manage the change throughout the labs • Conduct the training

Project Duration – 11months (delivered on time) Benefits:

• Shared labs results and reports throughout all companies and R&Ds

• Best human resources utilization • One system instance worldwide • One technical support team • Total software license fees is 17% of the cost before

consolidation

Program Management

Office

ICT Optimization

Implementing Integrated

Solution



Program Management

Office

ICT Optimization


Solution


Bank Al Bilad Startup Project required the three highlighted Competencies Bank Al Bilad – Startup Project Project Sponsor – Azzam Abalkhail CEO Project Manager – Bassam Bin Gheshian Project Scope:

• Implement an End-to-end Banking Solution • Build the ICT Infrastructure • Develop the Central Banking Operations • Implement all Remote Channels H/W and S/W • Manage the development of the Banks Policies & Procedures • Manage the development of the Organization Structure

Project Duration – 9 months (Operated on time) Benefits:

• Record time to implement (9 months) – McKinsey Consulting • Record low-cost to implement (SAR 110m) – McKinsey Consulting • Fully operational bank (all services, all products) • Instant financial closing process


Program Management

Office

ICT Optimization


Solution


Wasatah Capital Startup Project required the three highlighted Competencies: Wasatah Capital– Startup Project Project Sponsor – Dr. Yasin Al Jefri Chairman of the BOD Project Manager – Bassam Bin Gheshian Project Scope:

• Startup an Investment Company from scratch • Implement an End-to-end Investment Solution • Build the ICT Infrastructure • Manage the development of PPs and Org. Structure • Manage the development of the Organization Structure • Recruitment • Develop Business Plan

Project Duration – 17 months (Operated on time) Benefits:

• Fully operational Investment Company • Startup cost at SAR 0.03/share (by E&Y – External Auditor) • Best score in the Tadawul Readiness Report (by PWC as

Technical Auditor) • Saudization rate at 87.5% (the highest amongst Brokers)

Falcom

Brokerage

Mutual

Funds

Accounting

Jadwa

Brokerage

Mutual Funds

Accounting

Wasatah

Capital

Brokerage

Asset Mgmt

Mutual Funds

Islamic Banking

Accounting

Human

Resources

0

20

40

60

80

100

120

140

160

180Time (months)

Staff

Cost SR (000,000)

MEFIC

Brokerage

Asset Mgmt

Mutual Funds

Accounting


../../Wasatah External Audit Report 2008 Arabic Version.pdf





National Water Company’s COMPASS Project required all highlighted Competencies: National Water Company – COMPASS Program Project Sponsor – Bassam Bin Gheshian Project Manager – Fahad Al Jurish Project Scope:

• Unify all BPs, Procedures, Forms, Reports, etc amongst all NWC’s Business Units

• Select and Implement a Supply-chain, Utility Operational Solution

• Select and implement an ERP Solution (Finance, HR and Procurement)

• Build the ICT Infrastructure specific for the solution • Conduct the assets survey (plants and network) • Manage the change throughout the company (8000+

employees) • Conduct the training (certified end user training)

Project Duration – 12months (delivered on time) Benefits:

• Common processes throughout all Cities, Business Units, and Departments

• Best human resources utilization • One Data Center serving all cities • One system instance kingdom-wide • One technical support team • Cost to implement reduced by 73% of the budgeted figures

before consolidation • Effort to roll-out to new cities is minimal

Program Management

Office

ICT Optimization


Solution


IT Projects Budget (Source: Finance Dept.) ORIGINAL Full cost 2009 Portion HQ 247,550,000 141,270,000 RCBU 788,025,000 360,681,250 JCBU 501,650,000 223,187,500 TOTAL 1,537,225,000 725,138,750 ADJUSTED Full cost 2009 Portion HQ 117,444,350 69,412,520 RCBU 175,725,000 74,166,279 JCBU 124,400,000 51,848,659 TOTAL 417,569,350 195,427,458

Compass

Program

Compass

Project

eAM

CC&B

ERP Phase II

Single-Sign-On

Change Management

Remote Channels

e-Portal

i-Statement

SMS

Gateway

Call Center

GIS

Implementation

Linear Assets Survey

SCADA

Centralization

Instrumentation

Control & Monitoring

Rooms

Stations/Plants Assets Survey

Infrastructure

Data Center

Servers

NOC/SOC

IT Help Desk

Mobility

Applications

Devices


Approval & Acceptance

Develop an acceptance plan

Supervise acceptance tests

Evaluate test results

Change Management

Plan change control

Analyze change requests

Perform change control

Monitoring & Control and Supervision

Define control processes

Analysis and valuate results

Communication Management

Determine needs

Identify means and tools

Develop reporting plan

Resource Management

Staff and equipment plan

Schedule and cost plan

Procurement plan

Quality Management

Define quality parameters

Develop quality schedules

Perform quality control

Risk Management

Identify program risks

Develop risks analyses

Develop risk response plan

Scope Management

Define scope statement

Create WBS structure

Describe work packages

Program Management

Plan, Build and Run

Consolidated

program landscape ?

?

Program Management Office (PMO)

Acquire program authorization

Plan, create and operate the PMO

Develop & update the program plan

Perform key management processes

Manage the PMO team

Close the program

Multiple sub-projects

Program Management

Office

ICT Optimization


& Integration


Our Competencies in the PMO include

Stakeholder management PMO establishment and operations Program planning: Master and milestone plan, Work breakdown structure and activities,

Roles and responsibilities, Schedules and budget, Quality and risks Program implementation: Supervision, monitoring & control, Integrated change control,

Supervision of acceptance tests Know-how transfer


* Based on Methodology

For big organizations which run continuous development projects of high criticality and high interdependency, advanced PMO becomes essential. ITMAM builds the PMO including: 1. Establishing a PMO Department 2. Implementing PMO Systems (Primavera, MS Project, Workflow, etc…) 3. Providing the department with all tools, documentation, forms, such as

a) Scope Design b) Selection Methodology c) Project Governance d) Role Model e) Implementation Roadmap f) PMO Radar g) Progress Reporting h) Corrective Actions Model

4. Establishing Projects Control Room 5. Conducting Certified Training for:

a) Project Managers b) Project Controllers c) PMO Specialists

6. Creating the Dashboard for continuous monitoring 7. Developing the Escalation and Alert System

8. Connecting all escalated alerts with executives/sponsors mobility devices 9. Transferring know-how to local trained staff


Program

Management

Office

Delivery Officers

Project Interface Delivery Coordinator

Teams

PMO Administration PMO Consulting & Training

Processes Quality

Training

PMO MIS

ERP

Primavera

GIS

Project

Management

PMO Archives

CPMO Concept is based on: - Day-by-day monitoring by Projects Controllers and PMO Specialists - Short reporting intervals (max 10% of the project timeframe by sponsors, max 5% by project management) - Strict adherence to methodology - Early alerts – all teams must know that alerts are reported instantly to projects sponsors (on iPads or smart phones)

Achievements Competencies Introduction PMO Concept Our Team Ex

ecu

tive

s U

pd

ate

Projects Controllers

Co

ntr

ol R

oo

m

Site Engineer

Site Engineer

Pro

ject

Sit

es

PMO Specialists

PM

O

Projects Reporting

Cycle

Reference – Concept below implemented at the National Water Company – Year 2011


Actual – Escalation-based Reporting used by NWC

Project Controller

Site Engineer

PMO Specialist

Escalation technique

Executive Committee

../General/Case Classification Mapping v1 7 - Escalation config.xlsx

Actual - Escalation-based Informative Dashboard – CEO Office at NWC


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BoD KPIs Call Centers

Performance Against SLAs

Instant CC&B Performance – Multi screens

GIS-based Escalated

Complaints

SCADA-based Plants/Stations Performance

BoD KPIs GIS-based Water Supply/Shortage

Instant Counter of Environmental

Violations - Mobility

CCTV Critical Projects

M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11

Project Management

Technology Activities

Build

Design

UAT

Training

Creation of actual Projects in the system

Change Management

M12

Kick-off

M13 …

Implementation Timeframe ITMAM can deliver a complete and comprehensive PMO in 5 months

Great achievements within short timeframe of implementation

Customer acceptance/satisfaction guaranteed

This timeframe includes massive training/certification program, change

management program and culture change activities


Gathering specific Requirements

Establishing a Centralized Program Management Office will elevate the following benefits:

PMO is established and qualified engineers are trained

PMO is aligned with Organizational initiatives cascaded from the Strategy and the Vision

Change-management is required and is of a great added value

Centralized monitoring and reporting by the PMO will deliver accurate results

PMO will coordinate projects to resolve all issues resulted from inter-dependent tasks between

projects (most critical)

Day-by-day follow-up and reporting by site engineers will activate the early alert

Instant reporting technique is enabled by mobile devices (i-Pad, smart phones, etc…)

A culture change is achieved by continuous display of projects progress on the Dashboard


Thank you

ITMAM Consulting

Bassam Bin Gheshian CEO & Partner +966 505 117 267 [email protected]

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