it/digital media technician 2020/012a further information about any of the information contained...

Candidate Brief IT/Digital Media Technician

Belfast Metropolitan College January 2020 1

Candidate Briefing

IT/Digital Media

Technician

2020/012A

Leading the city to work



Published by Belfast Metropolitan College

www.belfastmet.ac.uk

Belfast Metropolitan College [‘Belfast Met’] is committed to providing publications that are

accessible to all.

To request additional copies of this publication in a different format please contact:

Equality Unit Belfast Metropolitan College Titanic Quarter Campus 7 Queen’s Road Belfast, BT3 9DT

© Belfast Metropolitan College 2020

You are welcome to copy this publication for your own use. Otherwise, no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, electrical, chemical, optical, photocopying, recording or otherwise, without prior written permission of the copyright owner. Further Information For further information about any of the information contained within this document please contact: HR Department Belfast Metropolitan College Castlereagh Campus Montgomery Road Belfast BT6 9JD

Tel: 02890 265370

Email: [email protected]

http://www.belfastmet.ac.uk/

mailto:[email protected]



About this Candidate Brief This Candidate Brief provides you with important information about the College, our needs, the

post, the process that will be used and how to apply.

It contains:

About Belfast Met ...................................................................................................................... 4

Our Mission ...................................................................................................................................................... 4

Our Values ........................................................................................................................................................ 4

In Numbers....................................................................................................................................................... 5

Key Achievements ............................................................................................................................................ 5

Organisational Structure .................................................................................................................................. 6

About the School of Creative & Digital Industries ........................................................................ 7

Our Requirements ............................................................................................................................................ 7

Job Description ................................................................................................................................................. 8

Supervision of technician staff within the School of Electronic and Computing Technologies .............. 9

Personnel Specification .................................................................................................................................. 13

Benefits of Working at Belfast Met ........................................................................................... 14

General Information for Candidates ......................................................................................... 15

Application Process ........................................................................................................................................ 15

Key Dates ....................................................................................................................................................... 15

Shortlisting Process ........................................................................................................................................ 16

Selection Process ........................................................................................................................................... 16

Provisional Assessment & Interview Dates .................................................................................................... 16

Engagement Process ...................................................................................................................................... 16

Reserve List .................................................................................................................................................... 17

Feedback to Candidates ................................................................................................................................. 17

Belfast Met Competency Framework ........................................................................................ 18



About Belfast Met Belfast Met is the largest Further and Higher Education College in Northern Ireland and one of

only 30 to join the influential 157 Group – a consortium of the UK’s leading FE Colleges and a

member of the global community college association RC2020. Founded in 1906, as the Belfast

Municipal Technical Institute, we have been making a contribution to the economic and

enterprise development of the City for over 100 years.

Belfast Met is the largest and longest established further and higher education college in Northern

Ireland. We offer a broad range of innovative, high quality, economically relevant provision.

Our modern, award-winning estate spans the length and breadth of the city of Belfast and

comprises four main campuses – Titanic Quarter, Millfield, Springvale and Castlereagh – as well as

a range of smaller outreach centres, including the new community hub at Girdwood.

We attract over 37,000 enrolments per year and continually adapt and develop our curriculum to

keep pace with shifting economic and skills demands. In addition to equipping the city of Belfast

and beyond with the skills for work, we are also a £60 million business in our own right. We provide

employment to over 1,000 people and procure around £7 million of goods and services per year.

Our Mission The College’s mission statement is:

"To make a fundamental impact on the economic and social success of the city of Belfast and

beyond by equipping its people, employers and communities with the skills for work."

Our Values

Collaboration Forging strong and creative partnerships based on shared goals and mutual respect, striving to bring out the best performance and delivering clear and tangible outcomes.

Ambition Determined to accomplish great things for our learners, our College, our business and industry partners, the communities we serve, and the city of Belfast and beyond.

Respect Valuing everyone’s contribution, acting with courtesy and consideration, providing help and support when needed and always behaving in an honest, transparent and fair manner.

Excellence Making excellence part of our day-to-day working lives, seeking continuous quality improvement and setting and achieving the highest possible standards for individuals and the College.



In Numbers

Key Achievements

Highlights over the period of our last Corporate Plan 2013-16 included:



Organisational Structure The College’s goal is to be an excellent organisation and a great place to work for all its people.

A core part of this is what we as a College offer to our employees.

Principal and Chief Executive

Director of Curriculum

School of Academic and

Continuing Education

Belfast Business School

School of Creative & Digital

Industries

School of Health Wellbeing &

Inclusion

School of Science Engineering & Construction

Curriculum Operational

Planning Service

Learner Success

Director of People, Policy & Planning

Human Resources

Centre for Excellence -Teaching &

Learning and Quality Assurance

Centre for Marketing and

Design

Strategic Planning

Director of Development

Centre for Apprenticeships

& Skills

Economic Development & Social Inclusion

Chief Operating Officer

Finance

IT

Estate & Facilities Management



About the School of Creative & Digital Industries The Technology sector is one of the most dynamic and exciting areas of employment embracing a

wide range of industry areas from Software Development and Electronics Engineering through to

Film Production and Fashion Design.

In the area of computing and software engineering, the College delivers Further Education, Higher

Education and bespoke skills training programmes, with a strong emphasis on new technologies

and participation in UK and international skills competitions.

The School of Creative and Digital Industries has over 1,900 full-time and 1,400 part-time students

studying courses at levels 3-5, delivered across all four College campuses. Students have access to a

wide range of industry standard equipment and the highest quality digital learning resources. In

addition, students have the opportunity to obtain industry certifications such as those awarded by

CISCO and Autodesk in addition to their main programme of study.

The ongoing development to meet the needs of learners and prepare them for employment in the

technology sectors requires the appointment of a Full Time Permanent Lecturer in Computing with

Software Engineering. This is a key post to deliver and develop our current curriculum to meet the

emerging skills needs in the computing and software engineering sector, meet industry and other

stakeholders’ needs, support the delivery of Department for the Economy strategies and achieve

objectives laid down in the College Development Plan.

Our Requirements

The College is currently seeking applications for the following role:

IT/Digital Media Technician Ref: 2020/012A



Job Description

ROLE: IT/Digital Media Technician

CONTRACT: Permanent

LOCATION: The successful applicant may be required to work in any of the Colleges buildings, as necessary.

SALARY/GRADE: Band 6 (£30,507 - £32,878)

TERMS & CONDITIONS: Support

RESPONSIBLE TO: Technician Coordinator

RESPONSIBLE FOR: The post holder will be required to supervise the work of Technician staff within the School of Creative and Digital Industries

JOB PURPOSE: To offer authoritative technology advice, assistance, maintenance and support to Belfast Metropolitan College staff, students and service users, ensuring that business needs are met in regards to digital media and IT technical systems. To operate, configure, support and maintain a wide range of broadcast, multimedia and IT related equipment to appropriate standards.

MAIN DUTIES & RESPONSIBILITIES

To operate, support and maintain high definition digital media production equipment, including digital mixing (sound and vision) and digital storage and transfer systems, high definition digital camera, green screen capture software, digital audio production desks and studio lighting systems.

To configure, support and maintain a range of IT equipment and applications, including servers, networks, cloud solutions and supporting and maintaining Microsoft and Apple platforms.

To act as an IT systems lead supporting various technologies used within digital skills courses e.g. programming languages, database technologies, networking, client/server and cloud platforms.

To work collaboratively within resources to deliver an integrated support and maintenance approach, operating equipment if required in support of the business need.

To liaise as necessary with manufacturers, key experts and external organisations to understand and resolve, in a timely and efficient manner, engineering issues such as equipment failure or unplanned down-time in keeping with SLAs and maintenance contracts.

To execute corrective and planned maintenance schedules as required.

To ensure the correct use of broadcast equipment functions within manufacturers parameters and where applicable produces content within the scope of the Ofcom Code of Practice.

To ensure that IT equipment and software functions are used within manufacturer’s parameters and licenses.

To manage tasks and ensure they are delivered within time and budget.

To ensure that all necessary records are properly documented and kept.



To promote safe and environmentally correct working procedures.

To lead discussions and investigations concerning operational or customer issues through to completion and ensure that processes are adapted or reinforced accordingly to meet business need and operational requirements.

Supporting learning before and during lessons by: o Preparing and making available equipment, material, apparatus and tools o Demonstrating techniques as specified by the lecturer, tutor or trainer and providing

assistance and supervision to staff and apprentices/trainees during practical, theory sessions, exams and assessments.

o Issuing equipment and materials to students in accordance with College procedures o Monitoring work spaces allocated for self-directed study.

Supervision of technician staff within the School of Electronic and Computing Technologies

Monitor and report on equipment and materials to ensure safe usage, storage, maintenance and compliance with all relevant instructions, guidelines, policies and, if applicable, legislation.

Clean and maintain equipment and technical areas, including breakages and spillages and carrying out simple repairs dealing with storage and labelling.

Dispose of materials, chemicals and equipment in a safe, environmentally considerate and efficient manner.

Provide support to academic schools in asset disposal of equipment, materials and tools, adhering to asset disposal guidelines and policies.

To assess and monitor the work of students when necessary.

Monitor and report on material purchase, use and controls.

To carry out induction and on-the-job training for students, staff and authorised external groups or individuals unfamiliar with relevant equipment, apparatus, devices, materials, tools or working areas, referring them, as appropriate, to guidance, policies and, if required, legislation.

Manage specialised testing centres to ensure processes and procedures are compliant with awarding body requirements.

Carry out and/or advise on, within Health and Safety guidelines, the basic servicing and maintenance of tools and equipment both portable and fixed, and keep records of such servicing and maintenance.

Supervise and monitor requests for equipment and materials.

Maintain records relating to the movement or loan of materials/high value equipment ensuring effective stock and equipment control.

Prepare displays and presentations of work for promotions and assessment of work.

Prepare audit reports of equipment, consumables and practical work areas to agreed timescales.

Ensure inventory and assets register is completed, reporting on missing or faulty assets in a timely manner.

Monitor and report student / learner behaviour that places individuals or groups at risk.

Resource Management

Manage and maintain all resources and equipment (‘equipment’) allocated for the capture, production, post-production and distribution of digital media.

Ensure that equipment is maintained to the highest standard, liaising with technical support organisations when required and procuring support within allocated budgets, as required.

Developing an equipment booking protocol, that ensure that safe deployment and return of equipment within the building.



Maintain a log of equipment use, and generate reports for managers and senior managers on equipment usage.

Maintain a log and report on all breakages, losses, missing items and equipment defects.

Maintain and manage digital asset management on a digital media storage solution.

Maintain, through the College timetabling application, usage information of rooms where fixed equipment is located.

Liaise with curriculum areas to identify use and need of equipment, planning ahead to ensure that equipment is always ready for deployment.

Maintain an income report for equipment hire and usage as required.

Develop service level agreements for use with revenue generating customers.

To ensure ongoing consistent quality of service and assist with preparation for inspections and action any recommendations that may result from inspection to ensure that the school is run in accordance with appropriate requirements.

To keep accurate financial records to ensure that the College’s financial procedures are adhered to and income and expenditure are kept within budget.

Oversee the purchase and maintenance of equipment etc. to ensure the school is suitably equipped within the allocated budget and maintain up to date records of resources.

To liaise with the CAM/HOS/Finance regarding all the operational and financial planning for the school’s operations within College guidelines.

To supervise and provide advice, guidance and training to students, trainees and others on work placements or work experience in order that they receive the appropriate support and guidance.

To develop relationships with external agencies and professionals to ensure industrial liaison is maintained.

Maintain accurate stock control

Oversee procurement processes within curricular area for materials, equipment, stock, tools, devices, clothing (protective and non-protective) and apparatus, as and when instructed.

Administer the ordering, control and dispensing of stock, ensuring maximum efficiency of use and deployment.

Monitor inventory and stock levels, reporting low stock risks and planning stock purchases to ensure no break in service.

Once quotations are approved, raise requisitions for materials/equipment as required in the College Finance system, undertake goods received note process in College finance system on a timely basis and liaise with Finance regarding any invoice queries.

Receive, distribute and store materials in an efficient and effective manner, making all efforts to minimise waste

Receive and check items delivered are in good condition and that they agree with both the order and delivery documentation.

Ensure appropriate paperwork is recorded and submitted for processing.

Health and Safety

Undertake Health and safety duties include carrying out and documenting risk assessments, the control of hazardous substances in compliance with the COSHH Regulations, devising safe systems of work and general health and safety awareness enforcement.

To train students in health and safety matters, techniques, use of equipment, and to identify other appropriate training required. To ensure safety, cleanliness and usability of practical rooms, preparation rooms and stores.



To ensure safety and usability of all practical equipment, withdrawing equipment from use as required.

To initiate safety checks to an agreed schedule, and ensure safety records are maintained.

To ensure that portable appliances in use are safe and periodic portable appliance testing is carried out within agreed timeframes.

To ensure safe disposal of waste materials, chemicals and equipment, as necessary in accordance with agreed procedures.

To ensure maintenance of safe working practices.

To maintain procedures to ensure security of practical rooms and equipment.

Maintenance of equipment (recording and reporting)

To ensure correct maintenance of equipment, apparatus and recording documentation as per equipment guidelines and relevant Health and Safety Legislation.

Ensure effective maintenance and cleaning of specialised machinery and equipment and assist in the coordination of inventories as required.

To request maintenance and operation of Instrumentation and resources where necessary.

To ensure maintenance of equipment and apparatus, ensuring usability and safety, including First Aid and Firefighting equipment.

Instrumentation and Resources (recording and reporting)

To ensure maintenance of instruments.

To ensure safe use of equipment.

To maintain Operating Procedures and other in-house documents.

To contribute to the development of practical methods and to prepare materials.

Demonstrations

To increase the skills and knowledge of students, through the demonstration of practical equipment, within a studio or classroom setting,

Provide demonstrations and tuition in techniques, processes and safe practice to students to enable them to develop competence in their application.

Provide workshops, demonstrations and instruction on new and existing equipment, processes and techniques.

To demonstrate the correct set up of equipment for successful outcome.

To train students on the correct use of equipment for successful completion of learning outcomes.

To train staff where appropriate on the correct set up and use of equipment.

To carry out demonstrations to train or up skill staff as required.

To outline the underpinning knowledge relevant to the practical skills demonstrated and in relation to the relevant technical equipment in use.

General

To contribute to the achievement of the College’s mission, values and strategic directions.

Participate in the Colleges performance appraisal system

Participate in College developments, attend internal and external meetings and training

programmes required



Adhere to general standards of conduct embodied in College policies

To implement and embed the College’s equality and diversity policies and respond

to its equality and diversity duties as they relate to all stakeholders.

Act, if directed as fire marshal or warden

Carry out, if directed, the role of first aider

To undertake such other relevant duties as may be reasonably expected of the post holder.

The post is a Previously Controlled Activity Position as defined by the Safeguarding Vulnerable

Groups NI Order 2007.

Belfast Metropolitan College is a child-care organisation and complies with the requirements of

the Protection of Children and Vulnerable Adults Regulations

SOC 3 – January 2020

Further Education is an ever changing service and all staff are expected to participate

constructively in College activities and to adopt a flexible approach to their work.

Note: No job description can cover every issue that may arise within this post at various times

and the post holder is expected to carry out other duties which are broadly consistent with

those contained in this document. The job description will be reviewed and varied

periodically by Management in the light of the business needs of the College.



Personnel Specification Essential Criteria

Qualifications EITHER: Hold a minimum of a Level 5 qualification in Computing, IT, Digital Media, Computer Science or related discipline and have at least 2 years’ relevant industrial experience in an IT related role.

Experience/

Knowledge

Experience of operating and supporting current generation immersive interactive technology equipment, AR/VR resources and related software.

Experience of configuring and maintaining IT systems including: servers, networks, cloud solutions and experience of using and supporting and maintaining Microsoft and Apple platforms

Demonstrable knowledge of the application of computer systems in the digital media industry, such as operation of industry standard technical equipment in media, post production and editing.

Demonstrable knowledge of the application of computer systems in the IT industry, such as configuration of servers, supporting desktop and mobile platforms and applications and developing/supporting bespoke software solutions.

Skills and

Abilities

Good levels of verbal and written communication.

Ability to work on own initiative and contribute as a member of a team.

Strong interpersonal skills, including the ability to relate well to people on all levels.

Ability to maintain accurate records.

Sound financial acumen.

Good ICT skills

Competencies The competencies required for effective performance in post are:

Specialist Knowledge

People Management

Planning, Prioritising and Organising

Customer Service Orientation

Relationship Management/Building

Resource Management

Communication & personal impact



Benefits of Working at Belfast Met The College’s goal is to be an excellent organisation and a great place to work for all its people. A

core part of this is what we as a College offer to our employees.

Staff are key to the continued success of the College, and we want to make sure they are

rewarded accordingly. There are a number of benefits available to staff at Belfast Met than just

purely the financial rewards but this an important part. Benefits available to our employees

include;

HOLIDAYS

The College offers a generous holiday allowance to support staff. The annual leave period for support staff extends from 1 April to 31 March.

Leave entitlement for support staff will depend on your grade and length of service. Details are set out below (but see notes below).

Grade Minimum leave entitlement in days

Entitlement in days after 5 years’ continuous service

Band 6 23 30

In addition to this staff are entitled to 12 statutory holidays. Part time staff are entitled to holidays on a pro-rata basis.

PENSIONS RELATED BENEFITS

New support staff are automatically enrolled into the Northern Ireland Local Government Pension Scheme (LGPS). This is a contributory scheme administrated by the Northern Ireland Local Government Officers’ Superannuation Committee (NILGOSC).

Existing staff who have opted out may re-join the scheme. As a member of LGPS your contribution rate depends on how much you are paid. Further details on this will be available from the HR department.

FAMILY RELATED BENEFITS

Benenden Healthcare is a UK-based mutual not-for-profit friendly society run for members, providing healthcare for those who work, or have worked, in the UK public sector.

The scheme is open to all staff . All members pay the same flat rate per week, regardless of their circumstances.

The services you will receive from the moment you join include a UK-based GP advice line, stress counselling helpline, independent care advice service, and discounts on health screening.

OTHER BENEFITS Other benefits include; • Occupational Maternity / Paternity / Adoption Leave • Carers Leave • Flexible working • Training and Development • Cycle to work Scheme



General Information for Candidates Application Process

Candidates wishing to apply for this role must do so by using the designated online application

form. Applications will only be accepted online and not in any other format. Please note CVs are

not accepted.

Any candidate who requires the application form in an alternative format due to a disability should

contact HR by email to [email protected] or by telephoning 02890 265370 for further

information.

Candidates are required to fully demonstrate on their application form how they meet the

essential criteria for the role they wish to apply in the ‘Essential Criteria’ section of the application

form. Failure to do so will mean that the panel will be unable to shortlist you for interview. The

College recommends that candidates should read the Candidate Guidance – How to complete your

Application Form document to fully understand the information that is required from you.

It is the responsibility of all candidates to ensure that completed application forms are received by

the HR Department by the closing date and time specified. Candidates should note that the system

will close live jobs at the stroke of 12.00 noon. Late applications received by the College after the

specified date and time will not be considered in this process. The closing time and date for

applications is not later than 12.00 noon on Wednesday, 29 January 2020.

Please note: If you have previously applied for this post within the last 6 months and were not

successful after interview and/or assessment you will not be eligible to re-apply for the same post.

Key Dates

Closing date

• 12:00noon, Wednesday 29 January 2020

Shortlisting date

• Tuesday, 4 February 2020

Interview / Assessment date(s)

• Friday, 21 February 2020

mailto:[email protected]



Shortlisting Process

All completed applications will be assessed by a selection panel against the selection criteria

relevant for the role.

Please note that the selection panel can only shortlist based on the information candidates provide

on the application form and cannot make any assumptions based on any prior or personal

knowledge.

The provisional date for panel shortlisting is Tuesday, 4 February 2020. All candidates will be

notified as to the outcome of the shortlisting process.

In the event of an excessive number of applications, the College reserves the right to enhance the

shortlisting criteria.

Selection Process

Should a shortlisted candidate still wish to progress, they must attend an interview and/or

assessment to fully demonstrate how they meet the criteria for the role. The interview will be by

competency based assessment. The selection process may also comprise of other assessment

methods depending on the role.

Assessments may consist of a range of techniques. These could be group exercises, simulated

exercise, role-play, presentation, psychometric testing, written or computer based exercises.

Details of the assessment will not typically be provided to candidates in advance unless the

assessment requires advance preparation e.g. seen presentation topic.

Provisional Assessment & Interview Dates

Regrettably, we will be unable to reschedule interviews for candidates and if a candidate does

not attend for interview, we will then assume that they have withdrawn from the process.

It is anticipated that assessment and interviews will be held as follows:

Friday, 21 February 2020

Please note, this/these date(s) may be subject to change dependent on panel availability.

Candidates should note that the College does not reimburse costs incurred by them travelling for

interview and assessment.

Engagement Process

To be appointed to the College, all candidates that pass the assessment process will be required to

go through an AccessNI Enhanced Disclosure Criminal Record Check of which a fee of £33, payable

by the candidate. See AccessNI’s web site for further information www.accessni.gov.uk

Successful candidates will also be required to complete the following activities:

Satisfactory completion of a confidential medical pre-placement questionnaire and, if necessary, an examination by an occupational health advisor/physician; Receipt of documentary evidence of qualifications (if applicable);

http://www.accessni.gov.uk/



Receipt of satisfactory references (see application form), and any gaps in your employment history being satisfactorily explained;

Presentation of documentation relating to eligibility for employment in the UK;

Any other requirements which the College deems necessary. All these checks require to be completed in advance of any engagement for work. Upon

satisfactory completion of all of the elements outlined above, candidates be contacted to arrange a

date of commencement.

Reserve List

Where a candidate is successful in the selection process but no vacancy exists, they may be placed

on a Reserve List. Their placement on the Reserve List will be based on their rank order from

interview/assessment. Candidates will remain on the Reserve List typically for a period of six-

twelve months (dependent on role) from their date of interview.

Feedback to Candidates

Belfast Met is committed to learning and skills development. This ethos permeates through the

organisation. In recognition of the Colleges commitments to its learning and skills strategy,

unsuccessful applicants will be offered feedback at every stage of the recruitment cycle.

All feedback requests must be made in writing (emails accepted) and will be managed by the HR

department only. Feedback will be offered at both shortlisting and interview stage.

All shortlisting will be carried out on the basis of the selection criteria as laid out in the person

specification for each role. If shortlisting occurs, candidates will be provided with written feedback

(via email) only. Applicants who have not been successful at interview and/or assessment stages

will be offered verbal feedback only.

Feedback requests must be made within 5 working days of the decision being communicated. Any

requests made outside this time will not be considered. Please note, the delivery of feedback will

be dependent on panel availability.



Lead Communication and personal Impact

Has the ability to structure and pitch all communications at an appropriate and relevant level to meet the

needs of a range of audiences. Present ideas persuasively and takes opportunity to reinforce important

message.

Must be able to write clearly, unambiguously and logically using appropriate style and language.

Manages a range of difficult situations, confronts problems and remains resilient to set backs. Accepts total

responsibility for own area of work and makes strong positive impressions based on knowledge skills and

abilities.

Relationship Management/ Building

Ability to gain the trust and co-operation of, and build effective working relationships with a wide range of

people. Ability to use appropriate interpersonal style with all stakeholders.

Deliver Planning, Prioritising and Organising

Anticipates the work required to implement the business/ departmental plans. Determines workloads and

resources required for implementation. Schedules activities and resources to ensure projects and operational

plans are implemented and sees work through to its successful conclusion.

Resource Management

Ability to deploy people, materials or assets to achieve a goal.

Specialist Knowledge

Understands specialist / technical aspects of work and continually maintains technical knowledge. Applies

and improves extensive or in-depth knowledge, skills and judgement to accomplish a result or to serve one’s

customers.

Belfast Met C ompetency Framework



Customer Service Orientation

Ability to deliver a high quality service in accordance with the agreed service provisions and standards

expected from the role/ function. Is committed to providing an excellent service, to ensure a high level of

customer satisfaction is achieved. Understands the links between own personal professionalism and the

possible impact on the College image.

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