It is My ProfessionIt is My Profession

Billie Taylor, CPOT, COA, ABOC, Billie Taylor, CPOT, COA, ABOC, NCLENCLE

Lynn Lawrence, CPOT, ABOCLynn Lawrence, CPOT, ABOC

CompassionCompassion

ComCom ( Latin meaning( Latin meaning with or together)…with or together)…passpass means to move from one state to another… means to move from one state to another… ionion means condition or action… means condition or action…

CompassionCompassion…to spare, to love, especially to …to spare, to love, especially to find, have, shew and to obtain mercy, have pity, find, have, shew and to obtain mercy, have pity, sympathy for someone in distress sympathy for someone in distress

PassionPassion will drive you there, but will drive you there, but compassion will cause you to act and do compassion will cause you to act and do somethingsomething….….directed passiondirected passion with a with a purpose…you must get outside of yourself, your purpose…you must get outside of yourself, your feelings, it is about someone other than you…feelings, it is about someone other than you…

Congrats! Para of the South Congrats! Para of the South 20102010

From West VirginiaFrom West Virginia

Belinda Belinda CoberlyCoberly

The other lady is her sister…just kidding, its her daughter Tess!

CommunicationCommunication

While attending a marriage seminar on While attending a marriage seminar on communication, David and his wife listened communication, David and his wife listened to the instructor declare, “It is essential to the instructor declare, “It is essential that husbands and wives know the things that husbands and wives know the things that are important to each other.”that are important to each other.”

He addressed the man, “Can you describe He addressed the man, “Can you describe your wife’s favorite flower?”your wife’s favorite flower?”

David leaned over, touched his wife’s arm David leaned over, touched his wife’s arm gently and whispered, “Pillsbury All-gently and whispered, “Pillsbury All-Purpose, isn’t it?”Purpose, isn’t it?”

Overview Cont…Overview Cont… Define ProfessionalismDefine Professionalism Opportunities within the professionOpportunities within the profession Elements of ProfessionalismElements of Professionalism Hindrances to ProfessionalismHindrances to Professionalism How to instill professionalism at workHow to instill professionalism at work How to get others to see you as a How to get others to see you as a

professionalprofessional

ProfessionalismProfessionalism

Webster: the conduct, aims, or qualities Webster: the conduct, aims, or qualities that characterize or mark a profession or that characterize or mark a profession or professional individualprofessional individual

Lynn: someone that has learned a skill, Lynn: someone that has learned a skill, understands it’s importance, and understands it’s importance, and continually strives to improve upon it continually strives to improve upon it through education and on-the-job trainingthrough education and on-the-job training

Sports, medicine, law, technical skills, Sports, medicine, law, technical skills,

When you fail the entire profession takes a hit!

Professionalism is:Professionalism is:

Having an awareness of how your Having an awareness of how your actions, body language, and words actions, body language, and words affect othersaffect others

Being accountable for one’s actionBeing accountable for one’s action Learning to master skills of the tradeLearning to master skills of the trade Leading by your exampleLeading by your example Having a passion that cannot be stoppedHaving a passion that cannot be stopped

Professions Professions

have a body of have a body of knowledge, scope knowledge, scope of practice, agreed of practice, agreed upon values, oath upon values, oath or code and or code and accountability to accountability to our society for their our society for their profession and profession and their professional their professional behavior.behavior.

ProfessionalismProfessionalism

Describes a certain Describes a certain type of behavior in type of behavior in the workplacethe workplace

Based on our values Based on our values and understanding of and understanding of our professional rolesour professional roles

Evidenced in our Evidenced in our behaviorbehavior

Becoming an expertBecoming an expert

Where do we start?Where do we start?

What does professional What does professional mean?mean?

An occupation An occupation requiring specialized requiring specialized knowledge and often knowledge and often long and intensive long and intensive academic preparationacademic preparation

Conforming to the Conforming to the technical or ethical technical or ethical standards of a standards of a professionprofession

Get InvolvedGet Involved

Find compassion at Find compassion at any of these levelsany of these levels

InternationalInternational NationalNational StateState LocalLocal OfficeOffice CharitiesCharities Civic organizationsCivic organizations

Professional loyaltyProfessional loyalty

Doctor provides Doctor provides opportunity for you opportunity for you to advanceto advance

How do you show How do you show your loyaltyyour loyalty

What effect will What effect will your actions have your actions have on the overall on the overall profession profession

Who DeterminesWho Determines No one can tell you if No one can tell you if

you are a professionalyou are a professional You can work in a You can work in a

profession and not profession and not demonstrate the traits demonstrate the traits of a professionof a profession

Doesn’t matter what Doesn’t matter what you actually do, you you actually do, you can do it professionallycan do it professionally

You determine if you You determine if you want to be viewed as a want to be viewed as a professionalprofessional

Humanitarian OutreachHumanitarian Outreach

ConusConus Overseas …VOSHOverseas …VOSH

How professionalism is judgedHow professionalism is judged

Against a set of Against a set of expectations or expectations or standardsstandards

From our own personal From our own personal values set and values set and understanding of what understanding of what “professionalism” “professionalism” meansmeans

May be situational in May be situational in naturenature

Strongly influenced by Strongly influenced by cultureculture

Elements of ProfessionalismElements of Professionalism

Education and training (credentials)Education and training (credentials) Participation in a professional organizationParticipation in a professional organization Attitude (determines altitude)Attitude (determines altitude) Knowledge of responsibilitiesKnowledge of responsibilities Knowing limits of responsibilitiesKnowing limits of responsibilities DeterminationDetermination AppearanceAppearance Communication (upward, downward, lateral)Communication (upward, downward, lateral)

Professional is judged through:Professional is judged through:

Our Image (dress code: cleavage, Our Image (dress code: cleavage, belly, tattoos)belly, tattoos)

Our Communication (phone manners, Our Communication (phone manners, profanity)profanity)

Our CompetenceOur Competence Our DemeanorOur Demeanor AttitudeAttitude

From the Patient’s PerspectiveFrom the Patient’s Perspective

TrustworthyTrustworthy CompetentCompetent EmpatheticEmpathetic RespectfulRespectful CaringCaring CommitmentCommitment AccountabilityAccountability

Our relationships with patients:Our relationships with patients:

Therapeutic Therapeutic contextcontext

Safety, trust and Safety, trust and ethical behavior ethical behavior are foundationalare foundational

Relationship has Relationship has boundariesboundaries

Vulnerability of Vulnerability of patients and the patients and the imbalance of powerimbalance of powerTreat patients like your favorite family members

From the Co-Workers From the Co-Workers PerspectivePerspective

TrustworthyTrustworthy CompetentCompetent SupportiveSupportive RespectfulRespectful AccountableAccountable

Body LanguageBody Language

Functional TrustFunctional Trust All people have an All people have an

equal need for equal need for respectrespect

Respect is the basic Respect is the basic foundation of all foundation of all healthy personal healthy personal relationshipsrelationships

Each team member Each team member is equally importantis equally important

Each team member’s Each team member’s work is equally work is equally importantimportant

Mutual respectMutual respect All people have an All people have an

equal need for equal need for respectrespect

Respect is the basic Respect is the basic foundation of all foundation of all healthy personal healthy personal relationshipsrelationships

Each team member Each team member is equally importantis equally important

Each team member’s Each team member’s work is equally work is equally importantimportant

HindrancesHindrances Not knowing your job Not knowing your job Poor communicatorPoor communicator Failing to understand Failing to understand

impact of actionsimpact of actions Poor decision makingPoor decision making Poor languagePoor language Personal conduct on and Personal conduct on and

off the joboff the job Not keeping current with Not keeping current with

trends in professiontrends in profession Dress and appearanceDress and appearance Poor or Bad AttitudesPoor or Bad Attitudes

Professionalism is NOT!Professionalism is NOT!

Blaming othersBlaming others Waiting for others to Waiting for others to

take the leadtake the lead Bringing drama to Bringing drama to

situationssituations Losing your composureLosing your composure Making excusesMaking excuses Letting your ego take Letting your ego take

overover Having a bad attitudeHaving a bad attitude

Developing Those Around YouDeveloping Those Around You

Ensure everyone is learning something Ensure everyone is learning something all the timeall the time

Ensure everyone understands what is Ensure everyone understands what is expected and what is at stakeexpected and what is at stake

Establish efficient lines of communicationEstablish efficient lines of communication Instill an atmosphere of teamworkInstill an atmosphere of teamwork Identify all stakeholdersIdentify all stakeholders Accountability; we are only as strong as Accountability; we are only as strong as

our weakest linkour weakest link

Others/You ProfessionalismOthers/You Professionalism

Advocate everywhereAdvocate everywhere TrainTrain

Tell, show, watch, Tell, show, watch, agreeagree

Look the partLook the part Speak the partSpeak the part Communicate the partCommunicate the part Always be awareAlways be aware Get feedbackGet feedback Practice at homePractice at home

Personal Professional Personal Professional DevelopmentDevelopment

Don’t wait for someone else to train you Don’t wait for someone else to train you Don’t work for an office that is professionally Don’t work for an office that is professionally

blocking your dreams and goalsblocking your dreams and goals Don’t make excuses, make plans and stick Don’t make excuses, make plans and stick

to themto them Get involved in your future…develop career Get involved in your future…develop career

path to success and follow it…path to success and follow it… Find others to get involved in your futureFind others to get involved in your future Become an expertBecome an expert Don’t forget, it is your futureDon’t forget, it is your future

Ways to Develop Your Ways to Develop Your ProfessionalsProfessionals

Examine what you Examine what you want…be the want…be the exampleexample

Set clear bordersSet clear borders Teach staff how to Teach staff how to

learnlearn Find great examplesFind great examples Educate, educateEducate, educate Explain office valuesExplain office values Teach tactical/ Teach tactical/

strategic thinkingstrategic thinking

Create an Create an environment that environment that encourages encourages developmentdevelopment

Develop a clear Develop a clear advancement planadvancement plan

Find out about staff Find out about staff personal goalspersonal goals

Write down the career Write down the career path/review quarterlypath/review quarterly

Recognizing ProfessionalsRecognizing Professionals

Professionals are Professionals are always learningalways learning

Professional conduct Professional conduct demonstrates demonstrates learninglearning

Professionals are Professionals are focus on the focus on the professionprofession

Professionals Professionals connect with the connect with the professionprofession

Professional know Professional know what they are doingwhat they are doing

Professionals look, Professionals look, talk, reflect their rolestalk, reflect their roles

Professionals are loyal Professionals are loyal to the profession with to the profession with in their actionsin their actions

Professionals look for Professionals look for ways to advance the ways to advance the professionprofession

You never have to You never have to look for a professionallook for a professional

Professional IssuesProfessional Issues National roles and National roles and

functions of the functions of the professionalprofessional…get involved …get involved

Liability and malpracticeLiability and malpractice Conduct, confidentiality, Conduct, confidentiality,

and ethicsand ethics Hygiene and Infection Hygiene and Infection

ControlControl AsepsisAsepsis Cross contaminationCross contamination SterilizationSterilization

I know this picture does not match, I couldn’t resist, he is my grandson

7 Steps on How to go Interview7 Steps on How to go InterviewLook for a profession, not a just a job!Look for a profession, not a just a job! Step 1 Learn the basics and make Step 1 Learn the basics and make

a positive impressiona positive impression Step 2 Know who you are and Step 2 Know who you are and

what you can dowhat you can do Step 3 Do your homework and be Step 3 Do your homework and be

preparedprepared Step 4 Answer key interview Step 4 Answer key interview

questions with easequestions with ease Step 5 Handle tough questions Step 5 Handle tough questions

with confidencewith confidence Step 6 Follow upStep 6 Follow up Step 7 Negotiate a fair salaryStep 7 Negotiate a fair salary

You can make a differenceYou can make a difference

Get focusedGet focused Get involvedGet involved Find an area that is Find an area that is

exciting exciting Find a way to assistFind a way to assist Don’t just sit thereDon’t just sit there Have purposeHave purpose Do your partDo your part

Always do your best. What you plant now, Always do your best. What you plant now, you will harvest later.you will harvest later. Og Mandino

QuoteQuote One day I had to be the One day I had to be the

bearer of bad news bearer of bad news when I told a wife that when I told a wife that her husband had died her husband had died of a massive myocardial of a massive myocardial infarct. Not more than infarct. Not more than five minutes later, I five minutes later, I heard her reporting to heard her reporting to the rest of the family the rest of the family that he had died of a that he had died of a "massive internal fart." "massive internal fart."

Thank you very much…Thank you very much…

Bless you all…Bless you all…

martralyn@msn.combtaylor@jenningsod.com