it apprenticeship project update october 28, 2002 john aaron

IT Apprenticeship Project Update

October 28, 2002

John Aaron

Items For Discussion

Phase 1 Items

•Status

•Pilot performance to date

•Apprenticeship efficacy

•IT apprenticeship taxonomy

•IT apprenticeship standards

Phase 2 Items

•Status

•IT Apprenticeship System

•Apprenticeship Builder Methodology

•IT Apprenticeship Infrastructure

•White Paper

•OJL and OJT

•Marketing Strategy

•Restating our mission

Discussion: Next Steps

IT Apprenticeship Project Phase 1 Activity Completions (10/15 View)

Exodus IT Svs.

Henkels & McCoy

Naval Undersea Warfare Center

Burlington County Institute of Tech --NFL Films --Okidata –Hall International

McDonalds Corp

CCOC

NVCC

Oracle Corp

Servicemaster

Ready to Propose

Ready to Develop & Prep for Delivery

Ready to Deliver Apprenticeship

Training

Apprenticeship First Cohort Completed &

Assessed

Ready to Maintain/Expand Apprenticeship

Realization Milestones For Companies Sponsoring IT Apprenticeship

Complete Complete Complete Month 10

Complete Complete Complete

Complete Complete

Complete Complete

Complete Complete

Complete In process

Progress With Pilots

Complete

Complete

Complete

Complete Month 5

Year 4


On hold due to economic downturn

Month 3

In process

Complete

Complete In process

Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=50)

Competency Before Started

Competency Now

Competency if had not participated

Extremely Limited

(1)

Partially Proficient

(2)

Competent (3)

Extremely Proficient

(4)

Extremely Limited

(1)


(2)

Competent (3)


(4)

Extremely Limited

(1)


(2)

Competent (3)


(4)

Exodus Homes—7.5 months

NUWC-----3.5 months

H&M (1)-----6 months


Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=35)

Improved Quality and Reduced Re-Work

Increased Feeling of Loyalty to Employer

Exodus Homes—7.5 months

NUWC-----3.5 months


Strongly Disagree

(1)

Somewhat Disagree

(2)

Neither Agree Or Disagree

(3)

Somewhat Agree

(4)

Strongly Agree

(5)

Helped Meet Schedule Objectives at Work

Recommend Employer Continues Program

Strongly Disagree

(1)

Somewhat Disagree

(2)


(3)

Somewhat Agree

(4)

Strongly Agree

(5)

Strongly Disagree

(1)

Somewhat Disagree

(2)


(3)

Somewhat Agree

(4)

Strongly Agree

(5)

Strongly Disagree

(1)

Somewhat Disagree

(2)


(3)

Somewhat Agree

(4)

Strongly Agree

(5)

IT Worker

Network Design &

Admin

Web Development

& Admin

Database Development

& Admin

Enterprise Systems

Analysis and Integration

Programming/Software

Engineering

IT Generalist (Tech Support

Specialist)

Digital Media

Project Management

Required Core Specialization Skills

Specialization Elective Skills

Primary and/or Secondary

Specialization Areas

3-4 year program of classroom

instruction and structured OJT

IT Apprenticeship Specialization

Skill Levels Level 1 (Foundational)

Level 2 (Full Working)

Level 3 (Journey Worker)

Program Entrance Criteria (if entry level workers)

--at least 18 years of age, high school or GED, basic keyboard skills

IT Apprenticeship Structure For Existing Workers and Incoming Workers)

Level 4 (Master Journey Worker) ---Post Apprenticeship

Level 0 (Employable)

others

A Likely Progression Path For Many In The IT Field

IT Tech Support Specialist (IT Generalist)

IT Specializations E-commerce

Project Management

Internetworking

IT Security

Database

Cabling

(and others)

Internetworking Technician

IT Cabling Technician

IT Project Manager

E-Commerce Specialist

IT Security Specialist

IT Technical Support

Specialist

Work Process

(v1)

Related Classroom

Instruction (v1)

Document Assembled

(v1) Being PilotedOccupation Approved

Development Milestones


Complete Complete In Process

Complete Complete

In process

Progress With Standards

Complete

Complete


Complete

In process

In Process In Process

In Process In Process In Process

Complete Complete On holdIn Process

In Process

In Process In Process

IT Apprenticeship Project Phase 2 Activity Completions (10/15 View)

During Our Discussions in Nashville We Committed To Develop and Test A Prototype Infrastructure Assuming A Manual Process

Ο

Create Taxonomy

Select regional hub pilots

Infrastructure Track

Product Track Ο

Review

Ο Ο

Document value props

Document “National”

standards

Ο

Marketing Track

Pilot Track

Productization Phase Test Marketing Phase Start Delivery Phase National Roll Out Phase

Ο

Ο

Ο Ο

Prepare collaterals

ATELS Marketing Plan

CompTIA Marketing PlanΟ

Ο Ο ΟHubs prep

Marketing plans

PrepΟ

TrainingΟ

SellingΟ

Delivery

CompTIA Develops Apprentice Registration & Tracking Infrastructure (E.G. TCC)

Ο ΟCompTIA Develops OJT Provider Registration & Tracking Infrastructure

Train ATELS staff in sales management

Execute CompTIA Marketing plan

Execute ATELS Marketing plan

Ο

ΟATELS Builds Marketing and Sales infrastructure

Ο

Roll Out

Ο

ΟTrain CompTIA staff and clarify responsibilities &

accountabilities

Oct 2003

Jun 2003

Jan 2003

Jul 2002

Hubs register

programsΟ

Ο

Ο

Launch prep

Launch prepLess

ons

Lear

ned

Lessons Learned

CompTIA forms Apprenticeship

Committee structureΟ

Committee develop skill standards for all apprenticeship specializations and levels

Changing industry educational practices

Select show

case

company

ΟPrep

ΟDelivery at showcase company

ATELS staff receives IT Training

Ο

Create Taxonomy

Select regional hub pilots

Infrastructure Track

Product Track Ο

Review

Ο Ο

Document value props

Document “National”

standards

Ο

Marketing Track

Pilot Track

Productization Phase Test Marketing Phase Start Delivery Phase National Roll Out Phase

Ο

Ο

Ο Ο

Prepare collaterals

ATELS Marketing Plan

CompTIA Marketing PlanΟ

Ο Ο ΟHubs prep

Marketing plans

PrepΟ

TrainingΟ

SellingΟ

Delivery

CompTIA Develops Apprentice Registration & Tracking Infrastructure (E.G. TCC)

Ο ΟCompTIA Develops OJT Provider Registration & Tracking Infrastructure

Train ATELS staff in sales management

Execute CompTIA Marketing plan

Execute ATELS Marketing plan

Ο

ΟATELS Builds Marketing and Sales infrastructure

Ο

Roll Out

Ο

ΟTrain CompTIA staff and clarify responsibilities &

accountabilities

Oct 2003

Jun 2003

Jan 2003

Jul 2002

Hubs register

programsΟ

Ο

Ο

Launch prep

Launch prepLess

ons

Lear

ned

Lessons Learned

CompTIA forms Apprenticeship

Committee structureΟ

Committee develop skill standards for all apprenticeship specializations and levels

Changing industry educational practices

Select show

case

company

ΟPrep

ΟDelivery at showcase company

ATELS staff receives IT Training

During Our Discussions in Nashville We Committed To Develop and Test A Prototype Infrastructure Assuming A Manual Process

Process Design Of The Proposed IT Industry Apprenticeship System

Apprenticeship Delivery Process

Employer Apprenticeship Administration and Ongoing

SupportForecasts

Opp

ortu

nitie

s

ATELS Regional

Sales Process

ATELS Marketing to

General Industry And Education

Bookings

Support Services

CompTIA Marketing to Existing & Potential

Membership

Employer and Apprentice

Registration Process

Certification info on Website

Technical Career

Compass

Approved Occupations and Standards

IT Apprenticeship

Builder Methodology

IT Employer

Database

IT Apprentice

Database

Opp

ortu

nitie

s

IT Training Vendor

Database

Tracking & Analytical

Report Writer

Interface and ASP

IT Apprenticeship Infrastructure

AT

ELS

Com

pTIA

Continuous Updating of

Skill Standards and

Certifications

We now see the possibility to test this system using an automated prototype for the infrastructure

IT Industry Apprenticeship System Functions

Program Standards &

Admin

CompTIA Processes

The IT Workforce

Market

ATELS (DoL)

CompTIA

Tech Career Compass

IT Employer Database

IT Apprentice Database

Report Generator

TranscriptsStatistical tabulations

Analytical reports

Diagnostic reports

Registered OJT providers

Registered IT apprentices

Registered IT journey workers

Official Registration of IT Apprentices and

Apprenticeship Sponsors

System administration and program standards, Certifications for OJL providers and training vendors

Report distribution list

IT specializations

IT skill standards

IT industry & product certifications

IT Employers

IT Workers

Worker Specifications

IT Product Suppliers

IT Training & Educational Providers

Methodology

IT Apprenticeship Builder for each specialization area

Internet Enabled

Sample Transcript Content In IT Apprenticeship System

Benefits From This Infrastructure

1) It will make the IT Apprenticeship System operational very quickly. We will have the capacity to handle the 10 mil. worker opportunity.

2) The system can be licensed to all 30k apprenticeship sponsor organizations. This would enable a consistent “best practices” approach to be rolled out to all ATELS stakeholder organizations.

3) It supports a powerful marketing strategy for ATELS to approach all industries. By linking the apprenticeship functionality to existing corporate LMS and HRMS, corporations are more likely to adopt the approach as a “Best Practice”.

(Oracle) Prototype Development

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunJul Jul Aug Sep Oct Nov

2002 2003 2004

Req Design Build Unit Test

(CompTIA) System Test

Recruit Pilot Sites Set-up programsEmployer

RegistrationApprentice Registration

Train PilotsVendor

Registration

Pilot Tracking/Reporting

Create “roles” within CompTIA

IIAS Program Training

(ATELS) System Test

Develop Employer Support Strategy

Implement Employer Support Strategy

Gather Requirements For Full System

(CompTIA) Prototype System Implementation

Configure Train HostingDevelop IIAS Program Catalogue Marketing Test Roll Out

Design Full System Build & Test Full System

(Oracle) Full System Development

Scope & Plan

(CompTIA) Plans Full System

Implementation

Review and Revise

(ATELS) Refine Support Strategy

To page 2

Possible System Development Methodology (Note: schedule will likely be reduced)

Jan Feb Mar Apr May Jun Aug Sep Oct NovJul Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct AprDec Jan Feb MarNov

(CompTIA) Full System Implementation (Continued)

Maint/Support

Dec

2005 2006

Configure Test Train Go Live

Infrastructure

Data

Programming (interfaces/reports)

Authorizations/Roles

Training

Quality Assurance

Project Management

Go Live

Configuration

Marketing & PR

(CompTIA) Marketing & Public Relations

Take the system to other industries

(ATELS) Take the System to Other Industries

Creating and Registering An IT Apprenticeship Using The CompTIA

IT Apprenticeship Builder® Methodology

IT Project Management Version

John Aaron

September 18, 2002

The IT Industry Apprenticeship System Complies with DoL Standard XXXX for

Training IT Project Managers

Rev 1.2

IT Apprenticeship Builder® Methodology As Applied To IT Project Management

Identify Organizational

Needs

IT Project Mgmt Development

Needed?

Analyze Design

Gap Analysis

Stop

No

Yes

Build Prepare Execute

Document Career Path

Identify PM Certification Components

Identify PM Skills and

Knowledge Components

Company Specific PM

Requirements

Document Work

Process

Document Classroom Instruction

Topics

Create Registration

Documentation

Engage Prospective Apprentices

Engineer OJL Into

Work Processes

Prepare For Delivery of Classroom Instruction

Site Visit and Registration

Admin

Register Apprentices

Execute OJL Plan

Execute Classroom Instruction

Plan

Track and Assess Learning and Achievement

An Important White Paper

Key Points of the White Paper

•The current training paradigm of classroom instruction alone is insufficient

•On-the-job-learning (OJL) is an important component of job instruction that is currently ignored in the IT Industry

•Does it make sense to rigorously track hours of classroom instruction, degrees and certifications for a worker and yet ignore the quality of that worker’s 90,000 hrs or so of on-the job experience during a career?

•Classroom instruction and on-the-job learning are both necessary but are not inter-changeable.

•Apprenticeship is a ready-made process to ensure that both classroom instruction and on-the-job learning are provided.

•CompTIA-DoL are developing the IT Industry Apprenticeship System. The system will be released in late 2003.

•Explains the benefits from participation

Self-Directed Discovery Coaching On-the-Job Training

Employee learns by doing, using information engineered into the work setting to guide learning. Employee can trust the system to help make the learning easier and to reduce frustration.

Employee learns by working alongside or nearby and experienced employee, who uses systematic knowledge of the task to know when and how to intervene. Training outcomes are relatively predictable.

Employee is trained by an experienced employee who has expertise as a trainer and in the task to be learned. Training content, methods, and outcomes are consistent across employees.

Structured OJT and OJL

On-the-job learning (OJL) describes the full range of delivery methods that occur on the job.

To design, develop, test and launch an IT industry apprenticeship system that leads to measurable productivity improvement in the IT workforce.

Our scope includes:• Modernizing, refining and testing, the practice of apprenticeship• Updating standards to fit the various IT occupations• Developing an IT Apprenticeship product and testing that

product through the use of pilot sites• Developing a support infrastructure to register, track and certify

organizations and workers• Creating marketing processes within CompTIA and DoL to

launch and grow industry acceptance.

Recalibrating The Overall Project Mission

This mission ties directly with improvements in companies and in the overall U.S. economy.

Discussion:

What are your next steps?

What do you need to support this overall IT Initiative?

Process Design Of The Proposed IT Industry Apprenticeship System

Apprenticeship Delivery Process

Employer Apprenticeship Administration and Ongoing

SupportForecasts

Opp

ortu

nitie

s

ATELS Regional

Sales Process

ATELS Marketing to

General Industry And Education

Bookings

Support Services

CompTIA Marketing to Existing & Potential

Membership

Employer and Apprentice

Registration Process

Certification info on Website

Technical Career

Compass

Approved Occupations and Standards

IT Apprenticeship

Builder Methodology

IT Employer

Database

IT Apprentice

Database

Opp

ortu

nitie

s

IT Training Vendor

Database

Tracking & Analytical

Report Writer

Interface and ASP

IT Apprenticeship Infrastructure

AT

ELS

Com

pTIA

Continuous Updating of

Skill Standards and

Certifications

What do you need to make this system work?

it apprenticeship project update october 28, 2002 john aaron

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