it academy instructions college positions (12th grade college) · 2016 it academy – college...

IT Academy Instructions

College Positions (12th grade – college)

© 2016 Massachusetts Mutual Life Insurance Company, Springfield, MA 01111-0001. All rights reserved. www.massmutual.com. MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives.

IT Academy Overview

The IT Academy is a 9-10 week summer internship program designed to expose students to a variety of careers in the Information

Technology (IT) field and prepare individuals for careers upon college graduation. The application process is invitation only through our

various education programs (i.e Career Pathways Program, MassMutual Scholars) and collaborations.

To apply:

1. For 12th grade students, please return the IT Academy Registration Form to your MM Achiever Club Advisor by March 24th.

See your MassMutual Achiever Club Advisor for assistance or if you have any questions. They are there to help!

2. For 12th grade and college students, college level positions are for current 12th grade students and college students in their 1st, 2nd or

3rd year of college. Please review the college level positions below and determine which ones are of most interest to you.

3. Please check back periodically, as the jobs available may change.

4. You will be able to apply for your top 5 choices. Please use the IT Academy Preference Form to indicate your preferred positions

for consideration.

5. Please submit your resume, cover letter and preference form to [email protected] no later than April 1st. Any

submissions made after the deadline or incomplete applications will not be considered.

To prepare:

1. Get your resume and cover letter together! And don’t wait until the week of the deadline. You can get help at your school by

seeing your School to Career Coordinator/Career Centers or FutureWorks by appointment (book early).

2. Participate in the IT Academy College Position Information Session (online meeting only). Note: you will also be receiving an

Outlook meeting invite by March 29th that will have the link included in the body of the meeting invitation on your calendar.

3. Interviews will be held April 18th – April 29 at MassMutual, 1295 State Street, Spfld, MA campus. Be sure to put a hold on your calendars.

4. Check your email daily, as we will be communicating to candidates regarding interviews via email and will expect a response within 24 hours to confirm your interview appointment(s).

X000 000 CRN000000-000000

IT Academy College Position Online Info Session, 3/30 @ 3:00 pm

Join Skype Meeting (Ctrl click on link or accept outlook meeting invite) Or join by phone 1-800-775-6277 , enter Conference ID: 571399

We wish you luck and look forward to receiving your application!

mailto:[email protected]

https://meet.massmutual.com/pmathison/R3PDDY6W

tel:1-800-775-6277

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2016 IT Academy – College Positions (12th grade – college)

Directions: Please complete and submit along with your resume and cover letter by April 1st to [email protected] . Indicate the positions that you would like to be considered for by ranking your choices in

order (1st - 5th choice).

Note: If you are not interested in 5 positions, only indicate the positions that you are interested in applying for.

Name: Major (if applicable)

School: Year of graduation:

Position # Manager Name Location Title

Indicate Your Top 5

Choices (Rank 1-5)

C 01 Gerald, Lee & Jeff Letendre Springfield Research & Development Jr. Analyst

Intern

C02 & C03 Dennis Fiahlo Springfield Field & Workplace – ESP Core Team

Intern

C04 Sara Gladu Springfield Enterprise Architecture Assistant Intern

C05 Michael Walker Springfield Professional & Delivery Services Intern

C06 Beth Novy Springfield IT Workforce Planning & Project Mgmt

C07 Beth Novy & Adam Schwartz Springfield IT Business Intelligence Analyst

C08 Shane Robitaille & Pam Mathison Springfield IT Academy Data Mgmt & Design

Intern

C09 Paula Bargis & Sue Casineau Springfield Project Management Services

C10 Lisa Sullivan & Vishal Mirchandani Springfield Account Management Intern

C11 Lisa Sullivan & Ed Raleigh Springfield Delivery Management Intern

C12 Penny Whitaker & Ray Sussman Springfield Partner Engagement Intern

C13 David Birittieri & James Cloutier Springfield Fulfillment Technician Intern

C14 David Birittieri & Lily Canoa Springfield Administrative Assistant Intern

C15 David Birittieri & Lily Canoa Springfield IT Customer Service Analyst Intern

C16 David Birittieri & Nicole Pepin Springfield IT Customer Service Onboarding

Analyst Intern

C17 Marianne Richi & Bill Lawrence Springfield SAP Developer Intern

C18 Marianne Richi & Julie Murphy Springfield SharePoint Developer Intern

mailto:[email protected]

Position # Manager Name Location Title

Indicate Your Top 5

Choices (Rank 1-5)

C20 & C22 Jason Soltero Springfield Java Developer Intern

C21 Mary Blair Springfield Telecom Intern

C23 Andre DeNardo Springfield IT Ops – Middleware & Database Engineering & Operations Intern

Position pending

C24 Mark Christian Springfield Distribution Platform Support Intern C25 Steve Percy Springfield Network Engineer Intern C26, C27 & C28

Christopher Norwood & Kristin DeAngelo Springfield Service Management Consultant

Intern

C29 Chris Olson & Jared Colenback, Glen Peck Springfield Security Consulting Intern

C30 Chris Olson & Jeff Trask Springfield Enterprise Continuity Planning

Consultant Intern

C31 Rich Saunders Springfield Cloud Engineering Intern

C32 Sarah Porter Springfield EIRM – Cyber Incident Response – Information Security Intern

C33 Mandy Andress Springfield EIRM – Security Operations Center – Information Security Intern

C34, C41, C42 Katherine Piedra Springfield EIRM – Cyber Solutions Intern

C35 Diane Overgaard & Patrice McCauley Springfield Massmutual.com Developer Intern

This position is no longer available

C36 Anne Llewellyn & Joe Rybczyk Enfield Data Analyst Intern

C37 Wayne Nelson, Mike Baker & Greg Denault Enfield Retirement Services System

Architecture & Development

C38 Durga Nagalla To be announced (Boston/Spfld)

Mobile App Developer

C39 Jackie Perzan & Dave Martinez Springfield RS Application Production Support

C40 Laura Meyer & Anne Llewellyn Springfield Business Analyst Intern

Note:

1. Positions noted as pending are currently not open to apply. Please check back periodically for changes in the positions available.

2. After you indicate your top 5 positions for consideration in ranked order, if there are other positions you are interested in you make check those off as well.

3. All materials (noted below) must be received in order for your application to complete. Incomplete applications will not be considered:

Preference form Cover letter Resume

MassMutual IT Academy Job Description College Position (for 12th graders & college)

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Position Information

Job ID: C 01 Position Title: R&D Junior Analyst Job Location: Springfield, MA

Business Unit: Enterprise Architecture & Workplace Solutions Development Department Name: Workplace Solutions Development

Hiring Manager: Joe Calabrese & Jeff Letendre

Position Description

MassMutual is a Fortune 100 insurance and financial services company with a dedicated focus on providing solutions to meet

people’s financial needs. We are seeking a motivated, engaging and detail orientated junior analyst to assist with our project

portfolio. This position will be focused on assisting with projects, documenting processes, engagement to help strengthen our team

through team work and collaboration.

What we can do for you We offer you the ability to show off your talents and build your skills! As a junior analyst you will benefit from on the job training and

mentoring along with participation in team projects, professional development and social events. You will assist our system

consultants with a variety of projects including cloud applications, enterprise mobility improvements, collaboration tools and next

generation computing.

You’ll do this by:

Building your communication skills through the development and delivery of key enterprise projects

You will have the opportunity to interact with various business partners

Participate in projects that directly impact business value.

Assist in our world class TECH Showcase that highlights technology advances our team is executing

Engage teammates to foster increasing your technical knowledge!

Primary Skills Required

Strong problem solving and logical skills

Practical ability to visualize data, communicate data, and utilize data effectively

Excellent communication skills needed for business partner interaction

Documentation and technical writing experience a plus

Knowledge of computer and mobile devices (Windows, Mac OSX, iOS, Android)

Ability to utilize Microsoft Office suite

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5) Technical: 4

Detail Oriented: 3

Written and Verbal Communication: 1

Customer Service: 2

Creativity: 5


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Position Information Job ID: C 02, C 03 Total positions: 2 Position Title: ESP Core Team Intern Job Location: Springfield, MA Business Unit: MassMutual Technology Team Department Name: Field and Workforce Program Delivery - ESP Platform Hiring Manager: Dennis Fialho


MassMutual has a great opportunity for an intern to join a great team to design and deliver solutions to our field producers. At MassMutual, Information Technology is an integral part of our strategy. We foster a culture that seeks to effectively collaborate, innovate and share knowledge. Join a company with a long standing foundation of success and is using technology to drive the future of the company. We are looking for highly motivated and self-directed interns to join our Technology Team who will thrive in implementing dynamic and innovative solutions for our field agents.

You will be joining a highly motivated and fast-paced development and operations team with a long standing reputation of outstanding delivery. An intern in this role needs to be highly adaptable, deliver in ambiguous situations, and be self-directed and motivated. You will work with a small working group of business representatives, field agents, and other IT specialists to build prototypes, incorporate user feedback, and deliver a scalable solution.

What we can do for you We can offer you an understanding of how user centric design and iterative development can build user friendly solutions benefiting out Field Producers and the company as a whole. You will learn how to work with high performing teams in ambiguous situations. You will learn how to sell and acquire buy-in for concepts and solutions. Hard work and dedication are essential for your success. What we’ll ask you to do with us:

Assist Team Members in achieving Project Goals by participating in: o Documentation such as business cases and Requirements o Participate in Design sessions

Interact with other teams o Business SME’s – requirements, use cases, and feedback o Technology Teams and SME’s – processes, follow-up on logistics and implementations o Potentially reach out to Producers, General Agents, and Sales Managers

Provide insights and represent a generation o Provide feedback on how your generation interacts with technology, life decisions, etc.


Creative mindset – re: creating material, solving problems, and designing solutions

Working knowledge of various browsers (IE, Safari, Chrome, etc)

Outspoken and willing to provide insights/opinions

Advanced use of Microsoft Office Word, Excel and especially PowerPoint

Advanced written, verbal communication and organizational skills

Avid user of technology in all aspects of life

Highly motivated and self-directed with the ability to work in a fast paced, multitasking environment Ability to present topics to a wide array of audiences

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5)

Written and Verbal Communication: 2 Technical: 4

Creativity: 1

Detail Oriented: 3

Customer Service: 5


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Position Information Job ID: C 04 Position Title: Enterprise Architecture Assistant Job Location: Springfield, MA Business Unit: Enterprise Technology Organization Department Name: Enterprise Architecture Services Architecture Hiring Manager: Sara Gladu


The technology environment in today’s enterprises has become very complex especially when combined with the rapid pace of change and the legacy investment already in place. Companies like MassMutual need to ensure that we make the right decisions when it comes to acquiring, using and eliminating technologies. This area has a responsibility to develop the company’s technology roadmaps, to author and manage standards for technology use, to manage our capability model and application portfolio, and to perform architecture and design on new projects. If you are interested in being part of MassMutual’s technology planning and solution teams, read on…

What we can do for you We can offer you an understanding of how the principles of architecture and design apply in a technology world. You’ll see how IT organizations actually start up and bootstrap technology projects for our business. You’ll also learn about the various kinds of frameworks and models that technology professionals use to organize our technologies, so that we can do better planning around which technologies we need to improve, which we need to pare back, and which we need to acquire in order to compete and continue growing our business. What we’ll ask you to do with us:

Assist with strategic technology planning o Document the technology planning process, updating the technology plans for our services o Help refine & document our governance procedures & related communication. o Facilitate & Lead planning meetings with technology owners and architects as required.

Participate in the Architecture Community of Practice o Working with the community of architects, brainstorm new ideas for sharing information and knowledge o Work to improve the processes the architecture community uses to perform solutioning and governance o Work with management to research and develop training material and curriculum for architects

Assist with architecture Proof of Concept/Proof of Technology o Assist with evaluating products and solutions for POC/POT o Learn the appropriate development language and assist with coding efforts o Assist with testing and evaluation of solutions


Strong technology hardware and software knowledge Experience coding in any programming language

Advanced use of Microsoft Office (Word, Excel and PowerPoint), and knowledge of SharePoint Content systems

Advanced written, verbal communication and organizational skills

Analytical and creative! Highly motivated with the ability to work in a fast paced, multitasking environment

Ability to present topics to a wide array of audiences


Technical: 1


Creativity: 3

Detail Oriented: 4

Customer Service: 5


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Position Information Job ID: C 05 Position Title: Professional & Delivery Services Intern Job Location: Springfield, MA Business Unit: Field & Workforce Technology Solutions Department Name: Professional & Delivery Services Hiring Manager: Michael Walker Position Type: College


MassMutual is a Fortune 100 insurance and financial services company with a razor-sharp focus on protecting the company’s

information assets. We are seeking an energetic and highly motivated individual to assist with supporting new technology releases

to our Field salesforce. This position will be focused primarily on assisting with project readiness and business analysis, as well as

data collection, analysis and reporting.

What we can do for you

We can offer you the ability to show off your talents and build your skills! As an Intern, you will benefit from on the job training and

mentoring along with participation in team and organizational projects. You will be responsible for supporting our Technology

Ambassadors and Project Readiness Consultants with a variety of project work including, process documentation, Visio process

mapping, change management as well as business and data analysis. You will have the opportunity to interact with, and support

business partners and participate in projects that directly impact business value.


Creating/updating documentation for the benefit of multiple ESP projects and initiatives and organize Team Document library. o Learning Process Documentation o Being exposed to the Technical Writer role

Engaging in Readiness Activities o Learning about Change Management and Readiness o Being exposed to the Project Management discipline and Project planning

Primary Skills Required:

Curiosity, persistence, initiative

Ability to work both independently and collaboratively

Ability to understand high-level concepts, as well as to work on detailed analysis and tasks

Able to handle some level of ambiguity (self-directed)

Strong attention to detail Specific Skills Wanted:

Advanced use of Microsoft Office (Word, Excel and PowerPoint)

Advanced written, verbal communication and organizational skills Interest or experience in business intelligence and data analytics


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Job ID: C 06 Position Title: IT Workforce Planning Project Technician Intern

Job Location: Springfield, MA

Business Unit: MMTT Strategy & Planning Department Name: IT Workforce Planning & Sourcing

Hiring Manager: Beth Novy


MassMutual is a Fortune 100 insurance and financial services company with a razor-sharp focus on protecting the company’s information

assets. We are seeking an energetic and highly motivated project manager who has an interest in being part of the IT Workforce Planning and

Sourcing Team. The IT Workforce Planning & Sourcing Team analyzes a wide array of information to make informed decisions about current

and future IT strategies related to staffing and sourcing for employees and contractors.

If you are excellent at planning and executing on tasks/projects and have strong organizational and communication skills, this is the job for you!

Our team is seeking someone who can quickly assimilate onto the team, learn industry careers, assist with writing business processes, develop

project plans and coordinate learning opportunities within the IT organization.

What we can do for you We can offer you the opportunity to work with a variety of teams across the IT organization at MassMutual, where you will form relationships

with managers, and their teams, to develop and support a variety of activities dedicated to our Investment Role strategy. As an intern you will

benefit from on the job training and mentoring along with participation in team projects, social events, and professional development. You will be

responsible for developing one or more solutions that will allow you to see the full range of development activities. You will have the opportunity

to interact with and support internal business partners and participate in projects that directly impact business value.

You’ll do this by: Learning how to develop and execute project plans by taking the lead on assigned projects, tracking progress and delivering on

objectives within set deadlines

Coordinating communication efforts with IT communication professionals

Collaborating with Human Resources, and other teams, to develop job frameworks for identified investment roles in IT across the company

Coordinating/Managing job shadowing or other activities for Investment Role development for employees


Strong organizational skills and the ability to pay attention to detail and follow up on pending items with little direction

Strong communication skills, verbal and written

The ability to think ahead and anticipate needs of the team or project

Drive to achieve results

Familiar with Microsoft Office (Word, Excel, Powerpoint and Outlook)

Strategic high level thinking



Technical: 5

Detail Oriented: 2


Customer Service: 3

Creativity: 4


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Job ID: C 07 Position Title: IT Business Intelligence Intern Job Location: Springfield, MA

Business Unit: Enterprise Technology Organization, Workplace Strategy & Planning Department Name: IT Performance Analytics

Hiring Manager: Adam Schwartz



information assets. We are seeking an energetic and highly motivated systems consultant who has an interest in being part of IT

Performance Analytics.

The IT Performance Analytics team provides data and analysis to the IT business unit to make informed decisions about current

and future IT strategies including but not limited to: staffing, sourcing strategies, development behaviors, operations efficiency and

efficacy, etc. We are looking for an individual who wants to be part of the team that helps identify and bring in potential data

sources for inclusion in our analytic work. You will assist with the analysis, design, development, testing and deployment of ETL

(extract, transform and load) processes to bring new data sources into our growing data mart.

What we can do for you We can offer you the ability to learn more about effectively gathering and using data to make business decisions. As an Intern you

will benefit from on the job training and mentoring along with participation in team projects, social events, and professional

development. You will be responsible for developing one or more solutions that will allow you to see the full range of development

activities. You will have the opportunity to interact with and support business partners and participate in projects that directly

impact business value.


Analyzing the requirements for one or more sources of data we want to bring into our data mart.

Designing a solution using a range of possible technologies (Informatica, .NET, SQL, etc.)

Developing the agreed upon solution.

Participating in reviews to learn alternate strategies and ways you can improve your own work for the future.


General knowledge and understanding of relational database concepts/structures

General knowledge and understanding of data modeling concepts


Demonstrated technical skills, preferably in Informatica, SQL, VB.NET / VBScript / VBA. If technical skills are in alternate languages, a willingness to learn new tools/languages is a must.


Technical: 1

Detail Oriented: 3


Customer Service: 5

Creativity: 2


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Position Information Job ID: C 08 Position Title: Data Analyst Technician Job Location: Springfield, MA Business Unit: IT Strategy and Performance Department Name: IT Learning & Development Hiring Manager: Shane Robitaille/Pam Mathison Position Type: High School or College


The IT Learning & Development team is responsible for, among other things, developing and implementing the IT Academy intern program. This important position requires an energetic, detail-oriented, creative and Microsoft Excel-savvy student who can help us organize our data from various sources and build a new Excel database. Attention to detail and exceptional communication skills is a must. Other responsibilities might include helping to update the IT Academy SharePoint website, mobile app and digital communication initiatives (e.g., email newsletters, PowerPoint presentations, etc.). The essential duties and responsibilities for this position include:

Creating and maintaining Excel spreadsheets

Copying/pasting/cross-referencing data from multiple spreadsheets

Creating new data from Word and other digital sources

Creating PowerPoint presentations

Updating IT Academy SharePoint website

Updating IT Academy mobile app

Writing short articles/communications

Competencies required for the position:

Strong Microsoft Excel skills

Meticulous attention to detail (Very important data needs to be accurate! )

Basic Microsoft Word skills

Outstanding written and verbal communication skills

Basic digital graphics skills

Basic understanding of HTML/web development is a plus

Able to handle some level of ambiguity (self-directed)

Strong attention to detail

Highly motivated with the ability to work in a fast paced, multitasking environment

Ability to take minimal direction when performing activities

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5) Detail Oriented: 1

Customer Service: 3


Technical: 2

Creativity: 3


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Position Information Job ID: C 09 Position Title: Project Management Intern Job Location: Springfield, MA Business Unit: Shared Delivery & Practices Department Name: PM Shared Services Hiring Manager: Sue Casineau Position Type: College


MassMutual is a Fortune 100 insurance and financial services company whose single purpose is to help people secure their future and protect the ones they love. PM Shared Services is one of the critical drivers that enable us to continually deliver products and services to help our policy owners and customers achieve their financial goals. We are seeking an energetic and highly motivated project management intern to provide project-related support on a variety of projects and assignments. Support includes assisting with projects, documenting processes, developing/maintaining various communications and contributing to the overall success of the PM Shared Services Organization through team work and collaboration. What we can do for you We can offer you the ability to show off your talents and build your skills! As an Intern you will benefit from on the job training and

mentoring along with participation in team projects, social events, and professional development. You will be responsible for

supporting our organization, including project and program managers with a variety of assignments. Assignments will vary but can

include projects across the enterprise including infrastructure, application development, organizational effectiveness and business

driven initiatives. You will have the opportunity to interact with and support business partners and participate in projects that

deliver business value.


Partnering with project/program managers to deliver project objectives on-time, with quality, within scope and budget

Utilizing project planning tools and reports to monitor and track project tasks and controls

Assisting with documenting and analyzing project financials and projections

Understanding and working with project managers to facilitate execution of various SDLC methodologies such as waterfall and agile

Drafting and distributing project/program communications and status reports

Coordinating, facilitating and summarizing project meetings and actions

Partnering with resources managers design, document, implement and communicate standards and processes to support the PM Shared Services practice

Working hard with a passion for delivering value every day!


Strong problem solving, influencing and negotiation skills

Excellent written/oral communication and active listening skills

Strong results and detail orientation

Experience with MS Office specifically MS Word, Excel and PowerPoint

Experience providing project administration and knowledge of project management principles a plus


Detail Oriented: 2


Customer Service: 3

Creativity: 4


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Job ID: C 10 Position Title: Account Management Intern Job Location: Springfield, MA Business Unit: Account Management Department Name: Account Management Hiring Manager: Lisa Sullivan / Vishal Mirchandani Position Type: College


Account Management is a new team at MassMutual that was built as a direct response to MMWay Wave 6C who is focused on making IT more efficient, easier to navigate, and easier to do business with. The division is accountable for the delivery of IT programs, projects and enhancements for the benefit of our business partners and MassMutual as a whole. There are three primary roles on the team: The Account Manager, Delivery Manager, and Account Ambassador.

The Account Manager (AM) is a trusted, value added technology advisor and advocate, demonstrating strong

understanding of our partner’s business domains. Provides proactive consulting, collaborative creation of joint vision &

strategy, portfolio planning & delivery aligned to key business outcomes, and is a champion for continuous

improvement ensuring that our IT organization meets our partner’s expectations.

The Delivery Manager (DM) is responsible for the overall delivery and financial health of the projects within the

portfolio. The DM will develop and maintains an IT portfolio via a dashboard that that summarizes project and

portfolio health, as well as IT service performance for communication to senior IT and Business Management. The DPM

analyzes and aligns portfolio performance, risks and measures through business focused outcomes, advises in priority

negotiation of competing deliverables and assists in the development and maintenance of prioritization and demand

management processes. The DPM monitors financial and resource forecasts and ensures an overall plan that supports

on schedule and on budget IT delivery.

The Technology Ambassador (TA) partners with internal IT Teams to drive issue resolution, identify continuous

improvement opportunities, and advocates on behalf of the business partner.

Job Description

Support and provide task administration to the AM on gathering data, create standard reports - dashboards, executive reports, inventory and intake, time tracking extracts, BHAG templates etc. Plus help enhance our current suite of reporting templates. Additionally support Huddle formats, schedules, process confirm and weekly action summaries for team. Assist TA on incident communication and gathering Intel on issues and continuous improvement opportunities Assist with creating client and partner presentations What we can do for you We can offer you the ability to show off your talents and build your skills! As an Intern you will benefit from on the job training and mentoring

along with participation in team projects and professional development. You will be responsible for supporting the AM and TA with a variety of

efforts in support of our customers. You will have the opportunity to interact with and support business partners and participate in projects

that directly impact business value.


Strong interpersonal skills and ability to work independently


Familiarity with MS Office Products (Word, Excel, etc.), SharePoint and MS Outlook


Technical: 4

Detail Oriented: 1

Written and Verbal Communication: 2 Customer Service: 5

Creativity: 3


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Job ID: C 11 Position Title: Delivery Management Intern Job Location: Springfield, MA Business Unit: Partner Delivery Services Department Name: Partner Engagement - Account Management Hiring Manager: Lisa Sullivan / Ed Raleigh


Account Management is a new team at MassMutual that was built as a direct response to MMWay Wave 6C who is focused on making IT more efficient, easier to navigate, and easier to do business with. The division is accountable for the delivery of IT programs, p rojects and enhancements for the benefit of our business partners and MassMutual as a whole. There are three primary roles on the team: The Account Manager, Delivery Manager, and Account Ambassador.

The Account Manager (AM) is a trusted, value added technology advisor and advocate, demonstrating strong understanding of our

partner’s business domains. Provides proactive consulting, collaborative creation of joint vision & strategy, portfolio planning &

delivery aligned to key business outcomes, and is a champion for continuous improvement ensuring that our IT organization mee ts

our partner’s expectations.

The Delivery Manager (DM) is responsible for the overall delivery and financial health of the projects within the portfolio. The DM will

develop and maintains an IT portfolio via a dashboard that that summarizes project and portfolio health, as well as IT service

performance for communication to senior IT and Business Management. The DPM analyzes and aligns portfolio performance, risks

and measures through business focused outcomes, advises in priority negotiation of competing deliverables and assists in the

development and maintenance of prioritization and demand management processes. The DPM monitors financial and resource

forecasts and ensures an overall plan that supports on schedule and on budget IT delivery.

The Technology Ambassador (TA) partners with internal IT Teams to drive issue resolution, identify continuous improvement

opportunities, and advocates on behalf of the business partner.

Job Description Help DM with financial updates and follow-ups with PMs. Collaborate on status reporting. Gather and refine financial data for monthly reporting Listen and effectively communicate with clarity, precision and transparency What we can do for you We can offer you the ability to show off your talents and build your skills! As an Intern you will benefit from on the job training and mentoring

along with participation in team projects and professional development. This position will primarily be in support of the Delivery Manager with

any extra time used to support the rest of the organization. You will have the opportunity to interact with and support business partners and

participate in projects that directly impact business value.



Strong financial management skills

Ability to leverage advanced features of Microsoft Excel to provide data analysis and reporting. Familiarity and or strong aptitude to

learn other MS Office Products (Word, SharePoint and MS Outlook)



Technical: 2

Detail Oriented: 1


Customer Service: 5

Creativity: 3


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Position Information Job ID: C 12 Position Title: Partner Engagement Intern Job Location: Springfield, MA Business Unit: Partner Deliver Services Department Name: Partner Engagement Hiring Manager: Penny Whitaker/Ray Sussmann Position Type: College or High School


Partner Engagement is a new team at MassMutual that was built as a direct response to MMWay Wave 6C who is focused on making IT more efficient, easier to navigate, and easier to do business with. Partner Engagement is also accountable for the delivery of IT programs, projects and enhancements. There are three primary roles on the team: The Business Technology Partner, Domain Portfolio Manager, and Business Technology Advocate.

The Business Technology Partner (BTP) is a trusted, value added technology advisor and advocate, demonstrating

strong understanding of our partner’s business domains. Provides proactive consulting, collaborative creation of joint

vision & strategy, portfolio planning & delivery aligned to key business outcomes, and is a champion for continuous

improvement ensuring that our IT organization meets our partner’s expectations.

The Domain Portfolio Manager (DPM) develops and maintains an IT demand portfolio via a dashboard that that

summarizes project and portfolio health, operations and IT service performance for communication to senior IT and

business management. The DPM analyzes and aligns portfolio performance, risks and measures through business

focused outcomes, advises in priority negotiation of competing deliverables and assists in the development and

maintenance of prioritization and demand management processes. The DPM monitors financial and resource forecasts

and ensures an overall plan that supports on schedule and on budget IT delivery.

The Business Technology Advocate (BTA) is…

What we can do for you We can offer you the ability to show off your talents and build your skills! As an Intern you will benefit from on the job training and

mentoring along with participation in team projects and professional development. You will be responsible for supporting the

Business Technology Partners, Domain Portfolio Managers, and Business Technology Advocates with a variety of efforts in

support of our customers. You will have the opportunity to interact with and support business partners and participate in projects





Familiarity with MS Office Products (Word, Excel, etc), SharePoint and MS Outlook


Technical: 4

Detail Oriented: 1


Customer Service: 5

Creativity: 3

Creativity: 5


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Position Information Job ID: C 13 Total positions: 1-2 Position Title: Fulfillment Technician Intern Job Location: Springfield, MA Business Unit: Enterprise Technology Organization (ETO) Department Name: IT Customer Service Hiring Manager: Jim Cloutier


Responsible for responding to client inquiries concerning a variety of application, hardware and software problems of all

installed applications, hardware and software products supported by IT. Records inquiries, services requests, coordinates and

facilitates a rapid response to incidents which impact application availability functionality or performance. Installation of both

HW and SW products and applications as well as the trouble shooting of both as needed. Tracking and completing the status of

ticketed work for our customers and following up to ensure client satisfaction.

If you are interested in getting us started down this new path, read on…

What we can do for you We can offer you the ability to show your stuff and build your skills while providing excellent Customer Service and assistance on the Fulfillment/Desktop Support IT Customer Service Team. You will receive detailed instruction, guidance and direct supervision and be allowed to be an integral part of the Fulfillment team. Generally you will be performing relatively routine duties in Desktop Support, Software/Hardware installation, mobility and the Microsoft Office areas. You’ll do this by:

Working as a team to complete prioritized work daily.

Attending daily Huddles and Problem Solving sessions.

Having the opportunity to read/write Standard Work.

Building your communication skills.

Working hard with a passion for exceptional Customer Service! Primary Skills Required

Must have excellent written and verbal communication skills and be able to follow general instructions and procedures. Applies basic PC skills.

Deals with high-priority work activities first and is able to surface problems and issues with speed and accuracy


Technical: 4

Detail Oriented: 3 Written and Verbal Communication: 2

Customer Service: 1 Creativity:5


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Position Information Job ID: C 14 Position Title: Administrative Assistant Job Location: Springfield, MA Business Unit: Enterprise Technology Organization Department Name: IT Customer Service – Customer Engagement Hiring Manager: Lily Canoa

Position Description IT Customer Engagement is the initial point of support for all technical issues phoned in by all MassMutual employees, field agents and other supported business customers. As an administrative assistant in the IT department, the successful candidate will have responsibility for overseeing and coordinating the work for IT projects, and/or for researching, enhancing, creating, planning, implementing, an d assessing new and innovative Information Technology initiatives, policies, plans and goals; all while working directly with a manager/director and assisting them with any other task they may assign to you. This role takes initiative for all administrative duties in order to aid the organization in all facets.

The essential duties and responsibilities for this position include:

Calendar/Schedule ad-hoc and recurring meetings

SharePoint document management

Organize and maintain training documentation

Provide general assistance and resource coordination for I.T. issues

Coordinate on-boarding and moves for corporate personnel

Assist in data mapping , cleansing and IT project documentation

Procurement of supplies and billing administration

Required to exercise sound judgment and discretion, independently assess and resolve complex situations and shift priorities as the need arises

Must demonstrate flexibility, while maintaining sense of urgency

Assists with special assignments and projects, and performing other duties as assigned

Competencies required for the position: Great organizational skills

Proficient writing skills

Motivated and flexible

Ability to manage change

Team player

Must have good communication skills, and comfortable communicating and working with all levels of the organization

Able to understand and describe our IT infrastructure within a short amount of time

Ability to multi-task

Primary Skills Required Strong technical knowledge in the following PC operating systems: Windows 7 and Windows 10

Strong technical knowledge in the following Software Applications: Microsoft Office 2003, 2007, 2010 and or 2013

Strong technical knowledge in using Microsoft Outlook 2003 or newer

Strong technical knowledge in basic Internet Explorer troubleshooting (e.g. pop-up blockers, cookies, cache, add-ons, etc)

Basic overall computer skills and competencies in order to perform all necessary job functions

Rank the Following Skills Related to this Position from Highest (1) to Lowest (5) Detail Oriented: 2

Customer Service: 4


Technical: 3

Creativity: 5


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Position Information Job ID: C 15 Position Title: IT Customer Service Analyst Job Location: Springfield, MA Business Unit: Enterprise Technology Organization Department Name: IT Customer Service – Customer Engagement Hiring Manager: Lily Canoa

Position Description IT Customer Engagement is the initial point of support for all technical issues phoned in by all MassMutual employees, field agents, and other supported business customers. Analysts troubleshoot and guide customers through systematic processes in attempt to resolve problems. If problems are not solved on the first call, analysts will follow procedures to escalate for advanced troubleshooting to ensure issue resolution.


Responding to inquiries and requests for technical assistance via phone, for business customers who access MassMutual systems and infrastructure, via desktop/laptop and PDA devices

Identifying and tracking problems, troubleshooting and providing advice to assist customers in solving issues

Using the internet, internally produced knowledge bases, or guidance from peers and other technical team leads to help with resolving issues and requests.

Coordinating with other MassMutual support areas to resolve issues, or escalate advanced support if necessary Competencies required for the position:

Work collaboratively with others, quick learner and work efficiently with an attention to detail.

Possess excellent customer service skills and the ability to clearly describe problem issues and convey technical information.

Demonstrate strong written, verbal communication and organizational skills.

Highly motivated with the ability to work in a fast paced, multitasking, high call volume environment that averages over 10,000 calls per month.

Ability to troubleshoot PC hardware and software related problems and strong conceptual working knowledge of standard OS desktops.

Ability to accurately determine between single user and multi user issues.


Strong technical knowledge in the following PC operating systems: Windows XP, Windows 2000,Windows 7 and Windows 10

Strong technical knowledge in the following Software Applications: Office 2003, 2007 and or 2010. Strong technical knowledge using MS Outlook 2003 or newer.

Strong technical knowledge in Internet Explorer troubleshooting (e.g. pop-blockers, spyware utilities, java clients, internet options and configurations).


Technical: 1 Detail Oriented: 2 Written and Verbal Communication: 2

Customer Service: 1

Creativity: 3


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Job ID: C 16 Position Title: IT Customer Service Onboarding Analyst Job Location: Springfield, MA

Business Unit: Enterprise Technology Organization Department Name: IT Customer Service – Onboarding

Hiring Manager: Nicole Pepin

Position Description The onboarding team is a specialized work-cell designed to take care of all of the onboarding and off-boarding needs for new employees and employees transitioning within MassMutual. Onboarding/Off-boarding includes setting up employee desk space (desktop/laptop, computer displays, computer peripherals including keyboard and mouse, and desk phone) and requests for accessing systems and software necessary for their job. This unique position will be supporting the manager, to monitor and analyze workflow, provide trouble shooting, and serve as a project resource for MM Way initiatives (process improvement and problem solving).


Initializing all requests for access to specific systems, equipment and software for employees

Assuring all work queues are assigned out and deployed on-time

Tracking daily ticketing inventory levels to ensure completion

Provide warranty follow-up calls to ensure requirements have been met

Triage incident calls and emails to appropriate person

Assist with demand capacity analysis

Analysis of onboarding/off-boarding trends (Strong Excel skills needed)

Collaborate on large enterprise wide Onboarding/HR project

Process confirm individual discipline team functions

Process map existing functions to document current state

Review recorded call logs for quality assurance Competencies required for the position:


Possess excellent customer service skills and the ability to clearly describe problem issues and convey technical information.

Demonstrate strong written, verbal communication and organizational skills. Ability to learn new software quickly with minimal supervision

Highly motivated with the ability to work in a fast paced, multitasking, high call volume environment that averages over 10,000 calls per month.

Ability to understand PC hardware set up and software and troubleshoot related problems and strong conceptual working knowledge of standard OS desktops is a plus.


Knowledge of the following PC operating systems: Windows XP, Windows 7 and Windows 2010 Strong technical knowledge in the following Software Applications: Office 2003, 2007 and or 2010

Strong technical knowledge of Microsoft Excel (formulas and charts)

Strong technical knowledge using MS Outlook 2003 or newer


Detail Oriented: 1


Customer Service: 1


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Position Information Job ID: C-17 Position Title: SAP Developer Intern Job Location: Springfield, MA Business Unit: Enterprise Technology Services Department Name: SAP Development Hiring Manager: Bill Lawrence



information assets. We are seeking an energetic and highly motivated systems consultant to assist with supporting multiple

security applications. This position will be focused on engineering and maintaining the IT products by supporting security tools,

assisting with projects, documenting processes, and helping to strengthen our Security Tools Support Team through team work

and collaboration.



supporting our system consultants with a variety of projects bi-annual support packs, corporate initiatives, and research to stabilize

and enhance the current environment. You will have the opportunity to interact with and support business partners and participate

in projects that directly impact business value.


Participating in team problem-solving sessions

Streamlining Production support documentation

Assist with creation of metrics and reports

Develop and review standard work processes with team members.

Helping with the design of business applications

Perform necessary testing of code to ensure it meets technical requirements

Working hard with a passion for systems development of business solutions while working with a team


Knowledge of systems analysis and design

Good understanding of Object Oriented Programming. SAP knowledge a plus.

Strong written and oral communication skills.

Strong relationship and Customer communications skills.


Strong technical knowledge in the following Software Applications: Office 2010.

Strong technical knowledge using SharePoint a plus.


Technical: 2

Detail Oriented: 4


Customer Service: 3

Creativity: 2


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Position Information Job ID: C-18 Position Title: SharePoint Intern Job Location: Springfield, MA Business Unit: Core Solutions Enterprise Tech Services Department Name: Output Management Services Hiring Manager: Julie Murphy

Position Description This position will be a part of our SharePoint Services team within the Enterprise Technology Services department. The team

includes professionals spanning both delivery and production support roles supporting Microsoft SharePoint, a web based

content and document management tool. Our responsibilities include:

• Consult with business areas to evaluate their needs to determine if an out of the box solution is sufficient, if a solution

already exists, or if more detailed customization and development is necessary.

• Design and build sites and applications to meet business needs including use of out of the box functionality, SharePoint

Designer, and custom development.

• Architect and build SharePoint farms and associated infrastructure solutions.

• Support all SharePoint environments including 24 x 7 production support, day to day troubleshooting with end users,

and farm maintenance.

You’ll do this by (job responsibilities): • Interprets, evaluates and resolves technical issues related to Microsoft SharePoint and its interaction with Microsoft

Office. This includes:

o Utilizing existing team documentation, the internet, or advice from the team to help resolve issues

o Contributing to team documentation when new resolutions are found

o Escalating issues to the team when the solution is unknown or cannot be found within defined timeframes

• With guidance from the team, builds SharePoint sites to meet customer needs including:

o Site configuration through the browser

o Customization in SharePoint Designer or InfoPath

o Browser side scripting with JavaScript

• Additional tasks as determined by the SharePoint Intern’s skillset and the team’s needs.

Primary Skills Required: • Interest in web design and/or infrastructure support

• Possess strong written and verbal communication skills

• Exhibits exceptional Customer Service skills

• Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification

and apply appropriate solution

• Self-motivated and goal-oriented, capable of working in a fast paced and changing environment

Specific Skills Wanted: • Working knowledge of the following supported products and platforms: Windows XP, Windows 7 & Windows 8

Operating Systems and Microsoft Office Suite 2003-2010

• Working knowledge of HTML, CSS, JavaScript

• Working knowledge of SharePoint site administration

• Comfortable using SharePoint Designer and Microsoft Office InfoPath


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Position Information Job ID: C 20, C 22 Total positions: 2 (additional position added 3/21/16) Position Title: Java Developer Intern Job Location: Springfield, MA Business Unit: Core Solutions Department Name: Sales Illustrations Hiring Manager: Jason Soltero




Illustrations applications. This position will be focused on developing and maintaining the Illustrations portfolio suite. by supporting

tools, assisting with projects, documenting processes, and helping to strengthen our Illustrations Development Team through team

work and collaboration.



supporting our system consultants with a variety of projects. You will have the opportunity to interact with and support business

partners and participate in projects that directly impact business value.


Help improve existing sales illustration applications used by our sales organization and Agency personnel.

Helping with the design of business applications

Translating technical requirements in to code based solutions

Utilize XML to translate data across platforms

Leverage your experience with Windows and Linux as platforms for the tools being delivered

Perform necessary testing of code to ensure it meets technical requirements

Working hard with a passion for systems development of business solutions while working with a team


Knowledge of systems analysis and design

Strong problem solving skills

Excellent understanding and working knowledge of Java

Good understanding of Object Oriented Programming.

Strong written and oral communication skills.

Strong relationship and Customer communications skills.



Technical: 1

Detail Oriented: 4


Customer Service: 3

Creativity: 2


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Position Information Job ID: C 21 Position Title: Telecom Intern Job Location: Springfield, MA Business Unit: IT Operations Department Name: Enterprise Technology Communications Hiring Manager: Mary Blair



information assets. We are seeking an energetic and highly motivated telecom consultant to assist with supporting our enterprise

voice systems (Verizon UCCaas and Avaya platforms). This position will be focused on supporting and maintaining the Voice

technologies, assisting with projects, documenting processes, and helping to strengthen our Voice Support Team through team

work and collaboration.



supporting our Telecom Engineers with a variety of projects including upgrading our Avaya Communications Manager platform.

You will have the opportunity to interact with and support business partners and participate in projects that directly impact business

value.


Supporting the development and execution of remediation plans for enterprise voice platforms

Supporting the development and execution of remediation plans for key intergrated voice applications

Compilation of metrics

Looks for and finds ways to improve operations

Working hard with a passion for service excellence and process improvement


Knowledge of IT infrastructure

Understand general fundamentals of voice technologies



Excellent communication skills needed for client interaction

Documentation skills and technical writing experience a plus


Detail Oriented: 3


Customer Service: 4

Creativity: 1


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Position Information Job ID: C 23 Position Title: This position is pending, please check back for confirmed/posted positions Job Location: Springfield, MA Business Unit: IT Operations – Middleware & Database Engineering & Operations Department Name: Hiring Manager:





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Position Information Job ID: C 24 Position Title: Distributed Platform Support Intern Job Location: Springfield, MA Business Unit: MM Technology Team Department Name: IT Operations / Distributed Platform Support Hiring Manager: Paul Malandrinos


MassMutual is a Fortune 100 insurance and financial services company with an Technology Team that focuses on producing and

continuously enhancing IT and business applications across the enterprise. We are seeking a motivated IT business oriented

systems analyst to assist our department with multiple projects and facets related to the business of IT.

A key responsibility will be to assist with the research, analysis and implementation of a brand new state of the art IT business

management SaaS solution. This position will help identify, capture and process the required IT Operations systems data that will

enable the solution to provide senior level decision makers the visibility and insight into the overall Mass Mutual IT spend.

Additional responsibilities will include assisting with team operations and business systems improvement (e.g. helping redesign our

team huddle process and web site) as well as IT service management.

What we can do for you We can offer you the ability to show off your IT business talents and build your skills! As an intern you will benefit from on the job

training and mentoring along with participation in team projects, professional development and social events. You will assist our

team of experienced system consultants across a wide variety of systems projects.



Understand general fundamentals of application hosting (servers, storage, virtualization)



Excellent communication skills



Detail Oriented: 1


Customer Service: 5

Creativity: 4


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Position Information Job ID: C 25 Position Title: Network Engineer Intern Job Location: Springfield, MA Business Unit: IT Operations Department Name: Network Engineering Hiring Manager: Steve Percy



information assets. We are seeking an energetic and highly motivated Network Support intern to assist with supporting our

Network Engineering and Firewall Engineering This position will be focused on assisting with incident remediation, new equipment

configuration and be assigned to work on an active network engineering project.



supporting our a number of network infrastructure related initiatives, working along side senior network support personnell. You will

have the opportunity to interact with and support business partners and participate in projects that directly impact business value.


Assisting with production incident investigations and remediation

Assisting with project based network tasks to help build out or maintain Mass Mutual’s network infrastructure

Learning how to configure Cisco IOS operating system


Working hard with a passion for information security and process improvement


Attention to detail




Documentation skills and technical writing experience a plus Knowledge of switch hardware

Understanding of DNS/WINS/DHCP and TCP/IP protocol

Analytical and creative!


Technical: 1

Detail Oriented: 3


Customer Service: 3

Creativity: 2


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Position Information Job ID: C 26, C 27, C 28 Total positions: up to 3 Position Title: IT Service Management Consultant/Intern Job Location: Springfield, MA

Business Unit: Department Name: IT Operations Service Management (ITOSM) Hiring Manager: Chris Norwood/Kristen DeAngelo


The pace of technological change in today’s marketplace is staggering. Companies like MassMutual need to find new and innovative ways to get ahead of the technology curve while understanding business impacts. Service Management helps bridge the gaps between IT and the Business. Come be part of this new organization, where we enable exceptional customer experience by understanding how IT impacts MassMutual. This individual will help MassMutual define and create a service oriented model. Assignments vary greatly throughout the day but will include performing routine daily tasks, such as research, reporting and analysis that assist with Information Technology Service Management (ITSM) process efforts. This position will involve assisting with the management of the culture change required to move the organization towards a service-oriented mindset through stakeholder analyses, training and communication. Additional responsibilities may include more advanced and/or complex work in any of the Services under Management, including Change/Release Management, Incident Management, Problem Management Configuration Management Asset management or the areas that support them.

What we can do for you We can offer you the ability to show your stuff and build your skills, by working on assignments that will transform the way we approach Information Technology. The IT Ops Service Management team will help you gain experiences across our IT Operations organization, and provide you access and opportunities with individuals at all levels, and representing every aspect of our business You’ll support IT Ops Service Management by:

Participating in team problem-solving sessions

Attending daily team and customer huddles

Researching continuous improvement opportunities across IT Operations

Providing support during critical implementations

Helping teams across IT Operations with 2015 top priority initiatives


Identifying and tracking problems, troubleshooting, providing advice, and applying problem-solving techniques.

Using the Internet, internally produced knowledge bases, or guidance from peers and other technical team leads.

Coordinating with other MassMutual support areas to resolve issues.

Strong technical knowledge in the following Software Applications: Office 2003, 2007 and or 2010.

Strong technical knowledge using MS Outlook 2010 or newer, SharePoint a plus.


Possess the ability to clearly describe problem issues and convey technical information.

Demonstrate strong written, verbal communication and organizational skills.

Highly motivated with the ability to work in a fast paced, multitasking and ever changing environment with frequent urgent requests and reprioritization.


Technical: 2

Detail Oriented: 1


Customer Service: 5

Creativity: 4


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Position Information Job ID: C 29 Position Title: Security Engineering Intern Job Location: Springfield, MA Business Unit: IT Operations Department Name: Enterprise Resiliency and Information Protection Services Hiring Manager: Jared Colenback, Glen Peck




security applications. This position will be focused on engineering and maintaining the IT products by supporting security tools,

assisting with projects, documenting processes, and helping to strengthen our Security Tools Support Team through team work

and collaboration.



supporting our Information Security Consultants with a variety of projects including infrastructure and application hardening,

scanning remediation activities, and research to support security projects. You will have the opportunity to interact with and support



Supporting the development and execution of remediation plans for the Vulnerability Management program

Supporting the development and execution of remediation plans based on scans of the environment

Supporting the development and execution of remediation plans for key applications

Compilation of security metrics


Working hard with a passion for information security and process improvement



Understand general fundamentals of information security






Technical: 3

Detail Oriented: 2


Customer Service: 4

Creativity: 1


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Position Information Job ID: C 30 Position Title: Enterprise Continuity Planning Consultant Job Location: Springfield, MA Business Unit: IT Operations Department Name: Enterprise Continuity Program Hiring Manager: Chris Olson, Jeff Trask

Position Description The Enterprise Continuity and Risk Management Application Support team has two primary goals. First, ensure all divisions within MassMutual Financial Group, processes and systems, are resilient and able to recover from various types of business interruption, natural and man-made disasters, within the appropriate timeframe, as defined by client agreements. Second, support and grow the Archer Governance, Risk, and Compliance (GRC) application. This position will support the Enterprise Continuity Program (ECP) team. What we can do for you Our teams are very lean and fast paced. We need assistance from our interns to help keep work flowing to the right resources each day. This opportunity will allow you to learn about Information Technology and/or Emergency Management while understanding how MassMutual operates. These teams interact with almost every part of the company, giving you some terrific visibility into areas that most interns will not see. You’ll do this by:

Act as the team’s Quarterback – take requests from our internal clients and get the right people working on them. o Assist customers with any questions or concerns o Send informational emails to clients

Help us write our playbook (aka procedures and run books) o Brainstorm ways to improve our current processes o Review documents for punctuation and clarity

Call a few plays – Learn how to handle basic system configuration and take the lead on certain requests. o Gather information from our team database o Sort and filter data in Excel files

Help us win – assist your teammates with their assignments and set a positive tone in the office.


Positive attitude

Time Management

Eagerness to take on new challenges

Willingness to learn about IT and the Archer system

Verbal communication skills

Interacting with co-workers

Ability to self-motivate and achieve objectives without being “managed” closely Familiarity with Microsoft Office (Word, Excel, Outlook) a plus

Strong customer service skills


Technical: 5

Detail Oriented: 1


Customer Service: 3 Creativity: 4


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Position Information Job ID: C 31 Position Title: Cloud Engineering Intern Job Location: Springfield, MA Business Unit: MMIT Department Name: IT Operations Hiring Manager: Rich Saunders Position Type: College




security applications. This position will be focused on cloud engineering and maintaining cloud infrastructure by using cloud tools,

assisting with projects, documenting processes, working with other teams modeling exceptional team work and collaboration.



supporting our cloud engineers with a variety of projects including cloud hardware, cloud software, virtual machines, automation

and scripting. You will have the opportunity to interact with IT partners and participate in projects that directly impact business

value.


Learning the HP Cloud Server Automation toolset

Building your communication skills through cross team collaboration and communication

Utilize technologies such as Linux, Windows, Vsphere/VMware, Cloud Server Automation, and more

Compile and Analyze metrics and data elements for cloud versus non-cloud infrastructure


Working hard with a passion for automation, analysis, engineering and reverse engineering!


Knowledge of Operating Systems, Networking, Storage and Data Systems

Understand general fundamentals of computing



Basic ability to program or scripting in one or more programming/scripting language




Detail Oriented: 5


Customer Service: 4

Creativity: 2


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Position Information: Job ID: C 32 (Position posted 3/21/16) Position Title: Information Security Intern Job Location: Springfield, MA Business Unit: Cyber Incident Response Department Name: Enterprise Information Risk Management Hiring Manager: Sarah Porter

Position Description: The Cyber Incident Response intern will work with key stakeholders from across the enterprise (IT operations, legal, compliance,

enterprise risk management, PR, etc.) to prepare the organization to respond swiftly to cyber incidents.


What we can do for you: We can offer you the ability to show your stuff and build your skills, by working on projects that will transform the way we approach cyber incident response. You will learn about the value of professional relationships through the use of our matrix organization to resolve cyber incidents – and how to frame your skills in a way that is attractive to employers in many industries. You’ll do this by:

Developing, testing, and updating incident response playbooks

Facilitate testing exercises with key stakeholders

Participate in process flow mapping sessions

Develop simple and meaningful metrics to measure and improve incident response capabilities

Daily Tasks & Responsibilities:

Follow up on remediation steps and process improvement updates

Documentation updates

Participate in any current incidents Primary Skills Required:

Good communication Strong facilitation skills Problem solving and critical thinking skills Organizational and planning skills Basic understanding of how to use Microsoft Office products Rank the Following Skills Related to this Position from Highest (1) to Lowest (5):

Technical: 4 Detail Oriented: 1


Customer Service: 3

Creativity: 5


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Position Information: Job ID: C 33 (Position posted 3/21/16) Position Title: Information Security Intern Job Location: Springfield, MA Business Unit: Enterprise Information Risk Management Department Name: Cyber Intelligence / Security Operations Hiring Manager: Mandy Andress

Position Description: We are a major Fortune 500 insurance and financial services company with a razor-sharp focus on protecting the company’s

information assets. MassMutual has implemented a strong information risk program and we are looking to expand its

capabilities with a world class security operations center. Ultimately, we want to proactively protect MassMutual’s digital assets

through a combination of threat intelligence, vulnerability management and incident response.

The Security Operations Center (SOC) intern will work with the SOC team to address security alerts generated by our monitoring

systems.


What we can do for you: We can offer you the ability to show your stuff and build your skills, by working on projects that will transform the way we approach information risk management. You will learn how prompt detection, containment, and eradication of sophisticated cyber threats can have practical and game-changing impacts on real businesses – and how to frame your skills in a way that is attractive to employers in many industries. You’ll do this by:

Designing and implementing creative approaches to detect & prevent cyber crime

Leveraging your technical skills to analyze & respond to information security incidents

Building your real-world security knowledge in implementing and maintaining enterprise network / infrastructure security products & tools

Influencing our security operations strategy through research and competitive analysis


Review security alerts and follow documented response processes

Maintain status information on alerts to ensure the events are being addressed appropriately

Provide information on daily activities for the Security Operations and Threat Intelligence morning huddle Primary Skills Required:

Understanding of Computer Systems Communication

Understanding of Microsoft Office products Rank the Following Skills Related to this Position from Highest (1) to Lowest (5):

Technical: 3

Detail Oriented: 1

Written and Verbal Communication: 2 Customer Service: 4

Creativity: 5


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Position Information: Job ID: C 34, C 41, C 43 Total positions: 2-3 (Positions posted 3/21/16) Position Title: Cyber Solutions Intern Job Location: Springfield, MA Business Unit: IT Operations Department Name: Enterprise Resilience & Information Protection Services Hiring Manager: Katherine Piedra

Position Description As an intern on the Cyber Solutions Operations team, you will work with state-of-the-art cybersecurity toolsets and platforms,

and experienced, energetic system consultants working toward maximizing tool usage.

We are seeking an energetic and highly motivated Cyber Solutions Intern to assist with supporting cybersecurity core functions.

This position will be focused on learning and maintaining security tools, assisting with projects, documenting processes, and

helping to strengthen our Cyber Solutions Delivery Team through collaboration.

What we can do for you We can offer you the ability to show off your talents and build your skills by giving you the opportunity to work on projects that will transform the way we approach information risk management.

Gain hands-on experience working with leading security tools that revolve around network security monitoring and data leakage prevention

Learn from passionate Cyber Security professionals experienced in cyber solutions, cyber security and business operations

Get exposure to business partners who will help you navigate the priorities of a financial services organization


Monitoring and supporting cyber toolsets

Detecting and resolving system issues

Shadowing senior Information Security Consultants on projects and system support

Analyzing the toolsets for possible opportunities to recommendations to enhance the overall user experience


Learn about the current security toolset and dive deeper into facilitating system monitoring

Partner with security consultants to understand requirements of business

Other duties as assigned Primary Skills Required:

Experience with information security systems and scripting languages Communication Skills Critical thinking skills

Problem-solving skills Rank the Following Skills Related to this Position from Highest (1) to Lowest (5):

Technical: 1 Detail Oriented: 5




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Position Information Job ID: C 35 (This position is no longer available as of 3/18/16) Position Title: MassMutual.com Intern Job Location: Springfield, MA Business Unit: USIG (United States Insurance Group) - Digital Solutions Development Department Name: MM.com Hiring Manager: Patrice McCauley





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Position Information Job ID: C 36 Position Title: Data Analyst Intern Job Location: Enfield, CT Business Unit: Shared Delivery Services- Business Analysis & Quality Assurance Department Name: Partner Delivery Services Hiring Manager: Anne Llewellyn / Joe Rybczyk



information assets. We are seeking an energetic and highly motivated data analyst intern to assist with supporting data analysis

project activities, documentation of data analysis best practices, and looking for continuous improvement opportunities to help to

strengthen our Data Analyst discipline through team work and collaboration.



supporting our Data Analysts with a variety of projects related to Retirement Services Tech Strategy as well as supporting the

continued evolution of the Shared Services Data Analyst practice. You will have the opportunity to interact with and support


You’ll do this by: Supporting the documentation of detailed data interface specifications by analyzing business requirements, vendor specifications and

available data models

Supporting the creation and review of data maps and data dictionaries

Assisting in the set up and facilitation of review sessions and table top walkthroughs

Assisting in development and review of standard work and documentation of best practices

Identifying opportunities for continuous improvement

Owning and driving small to medium size problem solves related to data analysis

Participating in team huddles including team, project and intern huddles

Developing visuals to support the data analyst practice and associated metrics


Understanding of the basics of data definitions

Familiarity with database structure, standards and norms

Knowledge of investment processes is helpful but not required


Strong written and verbal communication skills


Knowledge of EXCEL, and SQL will be a plus.



Technical: 3

Detail Oriented: 1




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Position Information Job ID: C 37 Position Title: Data Warehouse Intern Job Location: Enfield, CT Business Unit: MM Technology Team - Partner Delivery Services Department Name: Retirement Services Development Hiring Manager: Greg Denault


The Retirement Services (RS) Data Warehouse intern will support activities related to the design and development of various Data

Warehouse components. Through these activities the RS Data Warehouse intern will gain exposure to Retirement Services

business concepts, data modeling, data lineage, job scheduling, Structured Query Language (SQL) and Extract, Transform and

Load (ETL) processing. We are seeking an energetic and highly motivated individual to assist members of the RS Data

Warehouse team with the delivery of application components supporting the Tech Strategy, Worksite and Core Project Portfolios.

This position will be focused on data warehousing design and development, assisting with projects, documenting processes, and

helping to strengthen our RS Data Warehouse team through team work and collaboration.


mentoring along with participation in team projects and professional development. You will be responsible for supporting our Data

Warehouse Designers on a variety of projects involving the consumption of data into and extraction of data out of data

warehouses. You will have the opportunity to interact with Designers, Developers and Project Managers and participate in projects


Competencies required for the position: Excellent team player, quick learner while working efficiently with an attention to detail Excellent interpersonal skills Strong written, verbal communication and organizational skills Highly motivated with the ability to multitask in a fast paced environment Excellent analytical & problem solving skills Highly organized with effective planning skills


Knowledge of Data Warehouse Concepts Experience using Microsoft Office (Word, Excel and PowerPoint) Experience with SQL is a plus Strong problem solving and logical skills Practical ability to visualize data, communicate data, and utilize data effectively Excellent communication skills Documentation skills and technical writing experience a plus


Technical: 3 Detail Oriented: 2 Written and Verbal Communication: 1 Customer Service: 4 Creativity: 5


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Position Information Position #: C 38 Position Title: Mobile App Developer Job Location: Location is currently pending, it could be Boston (primarily) or Springfield w/possible travel to Boston Business Unit: MM Tech Team Department Name: Boston Solution Center


We are a major Fortune 500 insurance and financial services company with a razor-sharp focus on our customers and on our sales force / agents. We understand the huge impact that mobile technology and the “app culture” is having on consumer expectations and are making investments in building next-generation mobile solutions to enhance their experience and launch MassMutual to the top of their list. We’re looking for a handful of talented and energetic mobile application developers to work in our state-of-the-art Business Solution Center, on Atlantic Avenue in Boston. In this role, you will work with a team of developers and designers who share a common mission – to design and develop the best mobile business applications in the insurance industry. Candidates must have practical mobile application development experience, along with the ability to work collaboratively in a fast-paced environment. If this sounds interesting to you, read on… What we can do for you We can offer you the ability to show your stuff and further build your skills with Apple iOS and Android, by working on projects that will literally transform the way we interact with customers and our sales agents. You’ll learn how mobile apps can have practical and game-changing impacts on real businesses – and how to frame your technical skills in a way that is attractive to employers in many industries. You’ll do this by:

Collaborating with other developers and designers to brainstorm visual concepts for mobile solutions

Applying your technical know-how to code state-of-the-art mobile apps

Using your knowledge and experience to develop mobile coding standards and best practices

Putting on your detective hat to analyze and resolve code defects

Working in an environment that truly fosters continuous learning to give you the edge that you need


1-3 years of practical experience developing mobile applications

Proficient with Objective C, Swift using Apple’s SDK (Xcode)

Proficient with Java and the Android SDK

Working knowledge of web development such as JavaScript, jQuery Mobile, PHP, HTML, GitHub, SVN, etc. Other Requirements

Must be authorized to work in the United States on a full-time basis for any employer.


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Position Information Job ID: C 39 (position posted 3/16/16) Position Title: Systems Specialist Intern Job Location: Springfield, MA Business Unit: Enterprise IT Applications Department Name: Shared Delivery & Practices Hiring Manager: Dave Martinez


This position will provide experience providing production support and developing solutions for MassMutual’s Enterprise IT Applications including:

Request Center is MassMutual’s online service catalog for ordering and tracking the status of services prov ided by other internal MassMutual teams (e.g., Software, Computers, and services, etc.).

Service Manager is MassMutual’s platform for facilitating our Change Management, Configuration Management, Incident Management, and Problem Management processes.

Quality Center is MassMutual’s test management, defect tracking, and automated testing platform. In this position interns will work closely with end-users and members of the Enterprise IT Applications team to support day to day operations and make enhancements to existing systems. This role will provide exposure to application development/management and the Software Delivery Life Cycle (SDLC) methodology, Change Management, and Incident Management processes.

What we can do for you We can offer you the ability to exercise and build your professional and technical skills by working with experienced teammates. You will have opportunities explore the variety of applications supported by our team and opportunities to complete higher level assignments based on the effort you put in. We strongly recommend you to take the initiative and ask questions throughout the internship.

You’ll do this by: Fulfilling access management and entry-level general requests for multiple applications.

Developing, testing and implementing basic new forms and/ or enhancements for services in Request Center.

Consulting with customers to clarify their needs and fulfill the request in a timely manner.

Participating in our weekly Huddle and other relative meetings

Creating and updating wiki support documents and standards in our SharePoint site.

Assisting the team in completing baseline assignments as needed.




Familiarity with MS Office Products (Word, Excel, etc.) and MS Outlook

Knowledge of HTML or JavaScript a plus

Knowledge of SQL a plus

Knowledge of Visual Basic a plus


Technical: 1

Detail Oriented: 1


Customer Service: 3

Creativity: 3


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Position Information Job ID: C 40 (Position confirmed & posted: 3/21/16) Position Title: Business Analyst Intern Job Location: Springfield, MA Business Unit: Shared Delivery Services- Business Analysis & Quality Assurance Department Name: Partner Delivery Services Hiring Manager: Anne Llewellyn

Position Description MassMutual is a Fortune 100 insurance and financial services company with a razor-sharp focus on protecting the company’s information assets. We are seeking an energetic and highly motivated business analyst intern to provide support on a variety of projects and assignments. Support includes assisting with projects, documenting processes, developing/maintaining various communications, supporting business analysis roadmap deliverables, and contributing to the overall success of the Business Analysis Shared Services Organization through team work and collaboration.

What we can do for you

We can offer you the ability to show off your talents and build your skills! As an Intern you will benefit from on the job training and mentoring along with participation in team projects, social events, and professional development. You will provide support for basic Business Analysis (BA) activities such as elicitation and documentation of business processes, business rules, and requirements leveraging industry best practices. You will also be a key player in helping the Business Analysis discipline continue to grow and evolve by helping drive and complete items on the Shared Delivery Services BA roadmap.


Assisting in the gathering and documenting of business, functional, and non-functional requirements

Providing support for facilitation of requirements gathering sessions

Performing analysis of business processes, procedures, data and rules

Reviewing and providing feedback on team members’ work product

Assisting in development and review of standard work and documentation of best practices

Identifying opportunities for continuous improvement

Owning and driving small to medium size problem solves related to business analysis

Participating in team huddles including team, project and intern huddles

Developing visuals to support the business analyst practice and associated metrics


Strong written and verbal communication skills

Listening, interviewing and questioning skills to help elicit and identify requirements

Strong interpersonal skills to help build and foster relationships Ability to work in a group setting and collaborate with multiple stakeholders


Basic knowledge of Word, EXCEL, and PowerPoint

Knowledge of VISIO to document processes will be a plus Ability to build and modify SharePoint sites will be a plus


Detail Oriented: 2


Customer Service: 4

Creativity: 3

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