Issue 38

Restorer

UK’s leading Cancer Research facility devastated by fire

Rainbow International's customer newsletter

On 26th April, a major fire started at the Paterson

Building in Manchester. The building which is owned by

The Christie NHS Foundation Trust and on The Christie

hospital site, is home to scientists from The University

of Manchester including those based with the Cancer

Research UK Manchester Institute and others who are part

of the University's Faculty of Biology, Medicine and Health.

Continued inside...

Rainbow restore Cheddar Gorge shopSpecialist clearance of footpathEscape of water closes down 4 floors of University20 Fire damaged rooms, 1 Technician, 5 days to restoreFlash Flooding leaves 4ft of water in 1800’s propertyIt’s raining cows!

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Leading Cancer Research facility devastated by fireA word from the Managing Director Discreet fire clean-up operation at luxury country hotelWork at a petroleum plant helps keep the river cleanISS Restoration Customer Seminar 2017Major retailer has thousands worth of stock savedGunwharf Quays restored following high profile blaze

Page 2 Restorer Issue 38

Research carried out at The Christie is world-leading, with the aim of understanding cancer in order to develop new ways of diagnosing and treating it.

Officers from the Greater Manchester Fire and Rescue Service were on-site tackling the blaze for over 24 hours and their rapid response, bravery and professionalism helped the scientists to save a great deal of their most important equipment and many of their research samples.

There was, however, significant damage across the building. Some of this was caused directly by the fire as well as extensive damage arising as a result of the volume of water required to extinguish it. There was also smoke contamination across the building. In total, 115 offices and 56 individual laboratories were affected in some way covering an area of approximately 9,000 square feet.

ISS Restoration was recommended to the insurers by Davis French Associates and then appointed as the Principal Contractor on-site. Its brief was to salvage as much of the equipment, documentation and research

...continued from front page

The severity of the blaze is evident from the damage visible from the outside of the building

UK’s leading Cancer Research facility devastated by fire

laboratory apparatus as possible. The material and equipment within the building was worth £millions so it was critical to ensure that as much as possible could be salvaged and reused.

The ISS Major Loss Team was brought in and assembled a team of 20 highly skilled technicians who spent three months decontaminating and cleaning specialist equipment, working with medical equipment specialists and manufacturers to clean, restore, test and re-commission these valuable and sensitive items. The work was a huge task and many of the highly valuable contents were saved due to ISS' speedy and professional response.

Major and Complex Loss Project Manager, Jamie Hutton, who oversaw the restoration programme for ISS commented: "It was distressing to see so much world-leading research work being threatened by this incident, but so pleasing that we were able to help restore much of their equipment, enabling the continuation of this pioneering and much-needed work".

Page 3Restorer Issue 38

Welcome to the latest issue of RestorerIn the previous issue I detailed how our strategy was to move forward as one business, covering Household, Commercial, Complex and Major Loss incidents all under the same business entity. Reading through this issue it is pleasing to see that our strategy for a single entity Restoration process is gaining great momentum. The articles and case histories in this issue truly reflect the entire spectrum of the Recovery & Restoration market we service, along with our great strength in combining resources to effect a “one stop shop” for all types of incidents, no matter how small right up to the most complex major loss.

While the general business landscape continues to be challenging, our commitment to provide a world class customer service has provided us with a very healthy order book along with a tender pipeline the envy of the industry, both in the insurance sector and with many commercial cleaning contracts. Our CNPS score, consistently above 60, continues to prove that our service offering provides a unique differentiation for ISS Restoration (including Rainbow International) in the marketplace.

While we continue to grow and enhance our service, our goal to offer a single entity business for all of our customers is our major focus. With the full integration of many of the departments already completed, the final missing link in the chain is our new business system. Once we have that in place we will be providing a complete end to end Enterprise Resource Planning (ERP) System and process for each and every claim, or cleaning project, from the same single point, irrespective of the project or customer. Stability, customer excellence and consistency in everything we deliver is not a dream, we have to make it a reality in the near future.

To this end, we have completed the scope of works for the new ERP system and have a Request for Proposal currently out at market. This has taken a long time to achieve as it is critical we select the best possible solution, analysing the strengths of building a new system against the value of an off the shelf product personalised for our own business requirements. Considering the future of any such resource has also been an essential element of our negotiations. While we want the new system to be up and running in the near future, not delayed by future demand anticipations, we must ensure that it is totally future proof and can be adapted at any time to suit the ever changing landscape of the markets we serve, and the business community in general. We expect to choose our preferred partner in the coming month and commence the implementation of this significant investment.

We are delighted with the progress we are making and look forward to a continued mutually beneficial relationship with all of our customers, and to welcoming new ones on board to experience the world class customer service ISS Restoration is delivering on a daily basis.

Steve MitchellManaging Director

A luxury country house hotel had experienced quite a severe fire in the laundry quarters of their building. The resulting damage affected the laundry and linen store, the main laundry room, corridors and the staff dining room. Rainbow was appointed as the prime contractor with a cost effective solution to cleaning the interior fire damage; whilst maintaining a low profile effectively being invisible to the hotel guests and staff.

In ensuring the customers’ requests were adhered to the Rainbow technicians had a few factors to overcome.

They had to ensure as little disruption as possible to the hotel guests and the staff when carrying out clearance, strip out and most importantly blast cleaning work which generates dust and resonates through the building.

Rainbow also had to phase the work to fit in with other contractors.

Rainbow's approach was to produce and communicate detailed risk assessments and method statements for the client, giving them confidence that their responsibility for health and safety were being fulfilled.

Discreet fire clean-up operation at luxury country house hotel

n Phase 1

n Phase 2

n Phase 3

This phase saw the fire restoration technicians carry out a fire clean inside the laundry and linen store, to remove soot and smoke deposit. Blast cleaning was used to remove the heavy deposits. Once the whole area had been cleaned, soot lock was applied to the brickwork ready for the contractors to begin redecoration.

After a pause to allow specialist dismantling of the laundry equipment, the technicians resumed blast cleaning the areas previously inaccessible to them. Once the full area had been cleaned and treated this was then handed over for reinstatement works to commence.

The initial priority was to extract the standing water, left as a result of the water used to extinguish the fire, and install drying equipment to minimise the chance of further water damage occurring. Along with this all items that were damaged in the fire and deemed beyond economical repair were disposed of. All items that were able to be restored were taken off-site for specialist cleaning.

Severe damage caused to the laundry room of this Luxury country house hotel following the fire.

Page 4 Restorer Issue 38

Regular work at a petroleum plant helps keep the river clean

Rainbow International in Tilbury has been doing regular work for a petroleum plant since 2012. This work includes deep specialist cleans to the plant to ensure it can work to the optimum levels required to avoid any unnecessary damage/pollution to the environment.

Their latest visit to the site was to complete a full clean of their water management system. This system collects all runoff rainwater, filters and cleans this water before it is returned to the river - in this case, the River Thames. The water must be of a very high standard before being returned to the River, which is why it is critical the water management filtration systems are regularly cleaned and kept in top condition.

As always when Rainbow undertake any work full consideration is given to health and safety, with full risk assessments being completed prior to work commencing.

Work began at the site pumping all water from the chambers; this water was pumped into vacuum tankers, which would then be transported to licensed disposal sites. Once all chambers were empty, the technicians could begin jet washing the chambers with hot water to remove all residue and deposits from the chamber walls. Again all run off water from this process was collected and disposed of at licensed disposal sites.

To enable the technicians to clean the filtration system, a crane was used to remove elements of the filtration system - these were then taken off-site for specialist cleaning.

The team experienced slight delays in removing

the elements due to windy weather conditions, which would have made removing them using the crane unsafe. However taking into account the slight delays, the full cleaning of the water management system was completed in 4 days.

The continued relationship with the petroleum plant helps to ensure pollution from this site does not make it's way into our riverways, and the site can continue performing to the highest standards required.

Navigator Terminal quoted “We have used Rainbow International based in East Tilbury, Essex, for many years now. They have always provided us with a prompt, reliable service. We highly recommend Rainbow International for the services they have to offer.”

“We have used Rainbow International based in East Tilbury, Essex, for many years now. They have always provided us with a prompt, reliable service."

- Navigator Terminal

A Rainbow Technician in full PPE attire. Technicians jet wash the various elements of the filtration system, to ensure these can work to their optimum levels, helpinjg to keep our Rivers clean

Page 5Restorer Issue 38

ISS Restoration/ Rainbow International recently hosted a Customer Seminar, at the JP Morgan Media Centre, Lord’s Cricket Ground, the home of cricket.

45 delegates attended the event, including customers and key ISS Restoration staff. Guest speaker at the seminar was Matthew Green, Key Account Director at Consumer Intelligence, a national Market Research agency specialising in the insurance industry. Matthew is a keynote speaker on many Insurance industry events and is well known and respected for his insights and views on the future of the industry. Matthew’s presentation “Uberfication of the Insurance Industry” gave an insight into how constant touch points with the customer can enhance Insurance Claims Management and Disaster Restoration and Recovery.

Nick Revell, ISS Restoration’s Sales & Marketing Director also gave a short presentation on ISS Restorations latest business developments and our commitment to provide a world class customer service across all of our chosen markets.

Attending customers were also offered an optional tour of Lord’s conducted by Mark Ramprakash MBE, current England batting coach and scorer of a remarkable 35,000 1st class runs for Middlesex, Surrey and England. Mark also won ‘Strictly Come Dancing’ in 2006.

The Seminar was an excellent success allowing for ISS Restoration staff to network with their Insurance customers, whilst also enjoying a wonderful day at such an iconic sports venue. Many complimentary remarks were received following the event from customers, including one who has immediately booked the Lord’s venue for one of their own events.

This was the 2nd annual Customer Seminar event ISS Restoration have hosted, and following this year’s seminar the pressure is now on to create an even bigger and better event for next year.

ISS Restoration Customer Seminar 2017

Page 6 Restorer Issue 38

Major retailer has tens of thousands of pounds worth of stock saved

The recent heavy downpours experienced throughout the UK had caused vast amounts of damage to properties. A major national retailer had fallen foul of this weather when 2 floors of their building was affected by the flood water. These floors housed the storeroom, as well as the shop floor - resulting in a high volume of stock potentially being compromised.

Incidents of this kind would usually have a very negative impact on any business. This would be as a result of ‘down-time’ required to restore the property – along with the value of lost stock. Fortunately Rainbow International was on hand to begin work straight away on restoring the store back to pre-incident condition, saving them tens of thousands of pounds as a result.

The business owner of Rainbow International in Bradford has a wealth of experience in fabric restoration. Thanks to this specialism the team was able to triage the situation and quickly develop an action plan to ensure the damage was kept to an absolute minimum. One quick action

that was taken was to set up an on-site drying room; this allowed for damp stock to be dried quickly; preventing these items being damaged beyond economical repair.

The team also quickly stabilised (within 2 hours of their arrival on-site) the storeroom itself; which contained hundreds of thousands of pounds worth of stock items. Their quick thinking and actions ensured that none of the stock was affected by the high humidity levels; these levels were approx. 80% relative humidity (RH) upon their arrival at the site.

Rainbow technicians have a wealth of experience in many forms of restoration. Thanks to the UK wide network of 65 branches, those skill and expertise are available across the network for even the trickiest of restoration projects.

The fast actions of the Rainbow Branch in Bradford meant that disruption to the business was kept to a minimum, and the store was able to open for ‘business as usual’ within 48 hours.

Rainbow technicians have a wealth of experience in many forms of restoration. Thanks to the UK wide network of 65 branches, that skill and expertise is available for even the trickiest of restoration projects.

Page 7Restorer Issue 38

Following a major fire at a student accommodation apartment block near Gunwharf Quays, Portsmouth, Paul Ryan and his team at Rainbow International were called in to provide their restoration expertise.

The major blaze had taken over 40 fire fighters 2 hours to extinguish. The cause of the fire was a deep fat fryer that had been used and left unattended, this subsequently caught alight. The resulting fire completely destroyed the flat in which it was situated, whilst also causing soot and smoke damage to a number of the other flats and communal areas within the apartment block.

One of Rainbow’s USP’s is that they can be on-site in an emergency situation within 2 hours anywhere within the UK. On this occasion Rainbow's rapid response technicians were on-site within the hour to begin their assessments to scope out the works needed. This means they can get to work right away, minimising the risk of secondary damage and they can then get people back into their accommodation as quickly as possible. There was certainly a sense of urgency around this scope of works, as all of the students housed in the apartment block had to be placed into alternative accommodation whilst the building was being restored back to pre-incident condition. This was also quite a high profile case due to the location of the property (situated near Portsmouth’s idyllic Quays Harbour). The fire had

been reported on local and national news and the area was frequently busy with pedestrians as there is a shopping centre situated very close by.

To avert any unnecessary delays the Rainbow technicians proceeded with the work to the communal areas; cleaning and decontaminating these areas in order to get them back to their pre-incident condition. Whilst this was in progress there was a team of technicians inspecting each of the neighbouring flats to assess what work was required to get these fully restored.

The specialist water technicians reported on which of the flats in the apartment block required specialist injection drying. This drying technique is an alternative drying option which complements the traditional systems that can be used to accelerate the drying process.

This is achieved by introducing a flow of dry air directly into wet cavities behind walls, floors, ceilings or any other areas where moisture is trapped and inaccessible. During injection drying, holes are drilled to enable pipes to target dry air into wet cavities, collecting moisture and venting it out of the construction. Then dry air is forced down into the building construction via a hose system connected to pre-drilled holes.

Water damage was caused to a large number of the flats within the building; which was the result of the fire fighters using thousands of gallons of water to extinguish the fire. This

Gunwharf Quays restored following high profile blaze

drying technique was required to fully dry and restore these flats as quickly as possible, whilst also avoiding any secondary damage being caused. The technicians installed the high tech, top quality equipment over a number of days, ensuring they returned to the properties every 3-4 days to monitor the drying process, and where necessary move the pipework to target different areas.

Whilst the drying regime was being carried out, dust from drilling the holes for the pipework was settling throughout the properties. As a result Rainbow sent in a team of cleaning technicians to clean all surfaces and cover all contents with plastic sheeting. The technicians were unable to remove any of the contents from the site, as the customer requested that they all remain. As per the customer’s request the technicians went with the best option available so as to not cause damage to any of the contents within the flats and proceeded to document every item onto a comprehensive inventory list.

Specialist fire technicians cleaned 12 flats that were affected by fire and soot contamination. Specialist cleaning techniques were used to ensure all contamination was eradicated completely, ready for redecoration works to begin.

The grand scale of these works really illustrates the skills and expertise of Rainbow’s technicians. The Rainbow team in Portsmouth showed how meticulous and well-honed skills can take something that looks like a catastrophe and restore this back to pre-incident condition in the quickest time possible, and to the highest standards.

Specialist injection drying equipment used to restore the water damage to the properties.

Page 8 Restorer Issue 38

Rainbow restore Cheddar Gorge shop, who were left in a pickle following a flood

When heavy rainfall in the area turned the steep road running down to Cheddar Gorge into a river, Rainbow International Cardiff were on hand to restore properties back to their pre-incident condition. For the Cave Shop located in the extremely popular tourist area, Rainbow did just that.

Following a bout of torrential rainfall, the Cave Shop fell foul of the excess water, with their shop floor and storerooms being flooded with 30cm of water. This standing water caused severe saturation damage throughout the property. Due to the severity of the saturation to the shop the Rainbow team had to strip out all plasterboard and plyboard to expose the brickwork - doing this would allow the saturated brickwork to be thoroughly dried once the drying equipment could be installed. As a result, this would reduce the risk of secondary damage caused by the water.

All lower level timberwork also needed to be removed as this had been damaged beyond repair by the flooding. The walls of the shops were covered in hessian and chicken wire - to resemble the inside of the iconic caves, this was removed due to the water penetrating behind the materials and affecting the walls behind.

In the affected storerooms the painted flooring had started to blister and peel away as a result

of the flooding, as had the tiled flooring in the shop area. Unfortunately the floor tiles contained Asbestos so uplifting and removal work had to be done under strict guidlines.

Safety precautions like these are something Rainbow takes very seriously. The trained technicians at Rainbow are able to remove this type of Asbestos, following the regulations set by the HSE. The technicians got to work quarantining the area, restricting access whilst removal of the material took place. All of the materials removed were packaged and disposed of safely and in the correct manner.

Once all of the floor tiles were uplifted the remaining adhesive needed to be removed, to allow the drying of the sub-flooring. A diamond grinding machine was used to remove this adhesive layer in preparation for the installation of the drying regime.

Air testing was carried out to ensure asbestos contamination was completely removed. Normally the drying regime would be estimated to take 5-6 weeks however by installing a specialist drying regime of heated mats to work alongside de-humidification and air movement they were able to reduce the drying to just 2 weeks.

The Cave shop in Cheddar Gorge, and the drying regime installed to dry the property (Right)

Page 9Restorer Issue 38

Rainbow International and a national construction company have struck up a successful working relationship over time, due to the fantastic work Rainbow has done for them. No time was wasted when the construction company required a specialist footpath clearance near one of their sites in Sussex, they called Rainbow International straight away to scope out and quote for the job.

The footpath in question was badly overgrown, and had become a dumping ground for general waste and used drug paraphernalia. Obviously when dealing with potentially hazardous objects and bio-hazards such as used syringes, this needs to be done by trained professionals. Rainbow’s technicians are fully trained and accredited with handling bio-hazard

and chemical waste; they ensure all required precautionary steps are taken in the collection and disposal of such objects; so as not to cause harm to themselves or others.

A full needle and sharps sweep of the area was required before the technicians got to work collecting all of the general waste and cutting back all of the plant and tree overgrowth.

The whole clean-up operation took 3 technicians 2 days to complete - with 2 large vanloads of rubbish and plant waste being removed, and disposed of in the correct manner. The construction company and local residents were overjoyed with the results of the clean from Paul Ryan and his team!

Specialist clearance of footpath

Escape of water closes down 4 floors of a London University

An escape of water from a toilet block on the fourth floor of a university building affected 2 main conference rooms, student accommodation rooms, 4 lift lobbies, the main entrance to the building, 2 kitchens and the communal hallways. In total there was 922 square metres of the building affected, spanning over 4 floors.

Within 2 hours of the local Rainbow International branch being instructed of this job, they had a senior technician on-site to assess the damage. They then had to identify the clients specific problem and create a plan with realistic timescales and actions which were agreed with the university facilities management team and building contractors.

3 hours on, a team arrived on-site to commence the extraction of the standing water and sanitising of the affected areas. Once this was completed drying equipment was installed to begin the thorough drying process. Special care was taken in treating all of the flood

(Left) Evidence of general rubbish being left in the pathway prior to Rainbow Technicians clearing, cleaning and santising the area, An overgrown area of the footpath before (middle) and after (right) the specialist clean by the Rainbow Technicians.

affected areas with antimicrobial products to prevent mould growth and to kill bacteria.

Within 24 hours both conference rooms had been restored back to pre-incident condition. As a result there was no disruption to planned events that were due to take place at the university.

Within 9 days of Rainbow receiving the instruction all of the 922 square metres of affected areas had been fully restored back to their pre-incident condition. This enabled all areas to be handed over to the building contractors for redecoration works to begin.

Overall Rainbow’s quick response to this instruction resulted in most carpets and hard floors being restored with minimal replacements required. Limited strip out was required as a result of the effective drying techniques employed. Big savings were made in terms of the minimal disruption caused along with the need for relocation costs being averted.

Page 10 Restorer Issue 38

Rainbow’s disaster recovery technicians are always on hand to restore properties and lives as quickly as possible following a disaster. One such time Rainbow’s core values set them aside from the rest, was following a devastating fire at a secondary school in Wakefield.

Rainbow International Wakefield received an instruction late in the day on a Thursday to arrange a quote for restoration work needed at a secondary school, following a fire. Senior technician and business owner Dave Hawkins arranged with the school to visit first thing on the Friday morning, to inspect and scope out the works required. By lunchtime on the Friday Dave had completed his inspection and submitted his quote to the insurer for consideration; this was done along with the promise that the first machine could be installed that very evening to begin the restoration work. Rainbow’s rapid response to this situation set them ahead of the other companies that had also been invited to provide a quote, meaning without hesitation Rainbow were asked to begin their work.

20 rooms of the secondary school had been affected by the fire that had started when a pedestal fan has been left on overnight in one of the classrooms, and had subsequently caught fire. The need to get the school restored as quickly as possible was vital, as there were exams due to take place in the school building in the coming days.

Of the 20 affected rooms – 10 of these needed odour control work to eradicate the smell of the smoke from the fire, and 10 of the rooms, as well as the odour control, required a full clean-down to restore them back to pre-incident condition.

During the daytime hours the focus was on the rooms that required clean-down works and overnight odour control machinery was installed in the room (4 per evening) – which were able to run overnight to eradicate all smells. This meant they were ready for handing back to the school the following day for re-occupation by the students and teachers.

The finance director for the academy school sent the below feedback once the work was completed

“Thank you for the work that you did for us, it was very much appreciated that we could be ‘back up and running’ so quickly”.

Dave Hawkins, Rainbow International, Wakefield quoted:- “It was a lot of hard work to get the school restored as quickly as possible following their fire, however I knew it was essential this was done so minimal disruption was caused to the students education programme.

20 Fire damaged rooms, 1 Technician, 5 days to restore

The need to get the school restored as quickly as possible was vital, as there were exams due to take place in the school building in the coming days.

Top and Middle Photographs show the severe damage caused by the fire at the secondary school.

Bottom shows a room once all fire damage items had been removed, prior to the odour control machinery being installed.

Page 11Restorer Issue 38

An 1800’s detached stone built house has probably had to endure a lot in its time; one such event was as a result of recent flash flooding in the area. Following some tumultuous storms the area of West Yorkshire experienced flash flooding. As a result of this flash flooding the policyholders 1800’s built house was left with 4ft of standing water in the cellar, as well as flood damage to their kitchen and garden.

When the flood restoration team from Rainbow Bradford arrived at the policyholder’s property, they discovered the flash flooding had caused the nearby drain to back up; the resulting excess water had entered the garden, and cascaded down through a floor air grate into the cellar of the property. The initial course of action was to extract all of the standing water from the cellar to begin restabilising the environment.

All contents within the cellar were damaged beyond economical repair (BER) due to the water saturation. The Rainbow technicians were tasked with creating an inventory of these items and then disposing of them in the correct manner. In total the team filled 2 skips with the contents of the cellar.

Once all standing water and contents has been removed the cleaning and santising of the areas began. This was done by jet washing the affected cellar and garden to remove all deposits left by the flooding. Once the area was sufficiently cleaned this was then sanitised to ensure all contaminants were removed.

The Rainbow Bradford team was able to restore the property back to pre-incident condition leaving the thrilled policyholder able to begin their redecoration works.

Flash Flooding leaves 4ft of water in 1800’s built property

20 Fire damaged rooms, 1 Technician, 5 days to restore

The Rainbow Bradford team was able to restore the property back to pre-incident condition leaving the thrilled policyholder able to begin their redecoration works.

The 1800s built detacted stone house(Top) The extent of the cellar's damaged contents, and (bottom) the cellar after being restored to pre-incident condition.

The UK’s leading provider of Fire, Flood, Escape of Water, Accidental Damage Restoration and Specialist Cleaning services to...

01623 422488

n Insurance industry Insurance companies, loss adjusters, insurance brokers

on domestic and commercial policyholder claims.

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n Property management Housing Associations, letting, managing agents and

general facilities management.

n Local authorities & public utilities County, city and parish councils, utility companies.

n Retail & leisure Pubs, clubs, restaurants, hotels, conference facilities,

theatres, cinemas, retail chains and health clubs.

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practices, nursing homes and veterinary centres.

n Construction Builders cleans.

24 Hour National Helpline:

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Rainbow International, Spectrum House, Lower Oakham Way Oakham Business Park, Mansfield, Nottinghamshire, NG18 5BY

Tel: 01623 422488 (24 hour) Fax: 01623 422466Email: enquiries@rainbow-int.co.uk Web: www.rainbow-int.co.uk

Over 70 branches across the UK

Any News?If you would like to contribute material which you think would be suitable for Rainbow Restorer, or have a comment to make, please contact the Marketing Department, details below.

@Rainbow_Int_uk Rainbow International UK

Rainbow International

It’s raining cows! Rainbow International gets their fair share of ‘unusual’ instructions from customers and policyholders. One particular ‘unusual’ instruction was received by Rainbow in Warrington when a policyholder called in to request their assistance in restoring their garage after a cow had fallen through their roof and become trapped inside.

When Rainbow technicians arrived the distressed animal had been freed and returned to the farmer that owned it. However the garage was left in disarray with damaged items and excrement everywhere.

The cow had managed to get onto the garage roof from a neighbouring farmers field that was behind the policyholders property. The field ends flush with the top of the policyholder’s garage, the fence bordering the field had become damaged which had allowed for the cow to breakthrough this and walk onto the garage roof.

The technicians wasted no time in setting about scoping what works were required, whilst also completing a risk assessment to ensure the right precautions were taken once the restoration and cleaning work began. All attending technicians were required to wear safety boots, overalls, breathing apparatus, goggles and gloves when dealing with items within the garage that were covered in the cows excrement, to ensure their safety.

Once the technicians have removed all of the damaged items, cleaned and sanitised the whole area they went about creating an inventory of items that were damaged beyond economical repair to allow the policyholder to continue with their insurance claim.

The hole in the Policyholder's roof as a result of the cow falling through.

Smaller holes were evident caused whilst the cow was walking over the roof.

The view from the farmers field which ran flush with the roof of the Policyholder's garage roof.