Isaac Torres903 Lake Lily Drive Apartment B202, Maitland, FL 32751

551-208-1416 | Itorres2244@gmail.com

EducationBA, Resort and Hospitality, Florida Gulf Coast University, Fort Myers, FL- 2011- 2015

ExperienceRestaurant Manager, Pink Shell Resort and MarinaFort Myers Beach, FL- 2015-2016Supervised 30+ front of house staff as a floor manager ensuring efficient restaurant operations through delegating responsibilities and reaching objectives using management by walking around.

Effectively communicating with associates and management staff standard of procedure, daily specials offered to guests

Constantly updating payroll for Front of House Associates Developing deep cleaning procedures and training manuals for Front of House Associates in order to

maintain restaurants and provide professional service. Functioned as Manager on Duty of the Resort ensuring that potential guest issues are acknowledged and

resolved accordingly by delegating responsibility amongst appropriate departments

Food and Beverage Intern, Wyndemere Country ClubNaples, FL- 2014-1015Providing members and guests with a professional yet unique dining experience through developing personalized relations and connections.

Working with a team to setup for A La Carte Service, Buffets, Banquets, Weddings, and Events Sharing bar knowledge to guests and members by recommending wine pairings to certain dishes

Server, Stir Crazy: Fresh Asian GrillFort Myers, FL— 2013- 2014Providing Hospitality and Informing Guests about the various Asian meals that are prepared from scratch daily.

Leading Shifts by signing off other co-workers for performing their assigned responsibilities. Sharing the opportunity onto others by introducing unique meals that appeals to the various desires of

guests. Working with a team to ensure that meals are ran out to tables, and assisting guests with their needs.

Summary/Skills Adept independently or as part of a team to deliver results. Strong Work Ethic; able to take on new

challenges enthusiastically, effectively multi-task and complete projects on-time Excellent communication skills, organizational skills, problem-solving skills and follow-up skills with a

proficiency in English and French Proficient utilization of financial database software to solve various problems Proficient with HOST, HotSOS, Open Table, NetTime, Aloha, Micros, Jonas and PMS Systems, HTML

Coding and Microsoft Office Programs such as Word, Excel, Access, Outlook, and PowerPoint Certified in Tips & ServSafe by the National Restaurant Association