is the rfp dead? contracting for innovation
DESCRIPTION
Outsource RFP is becoming irrelevant. Automation is driving managed service pricing down by 30% or more - best in class today is average (or worse) in a year or two.TRANSCRIPT
The RFP is dead*
*well, not dead, but is becoming increasingly irrelevant
The RFP struggles to deliver innovation.
Would the iPhone have succeeded if it started with an RFP?
An RFP locks in a solution that may become irrelevant.
An RFP struggles to keep pace with rapid market shifts
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Market prices are declining by 10%-
15% per year
An RFP only delivers savings every 3-5 years.
Automation is accelerating delivery mechanisms – and reducing cost structures
7.6 Hours
43-minutes
Legacy Operations (2012)
Automated Operations (2014)
2-Year Transformation Delivers • 73% reduction in FTE• 50% cost reduction
Supplier’s solution works, but there is no incentive to keep pace with market advances
Negotiating mid-term corrections is difficult without leverage.
But savvy Suppliers know they are at-risk of losing out-of-market business….
…and are increasingly willing to write-down business before it’s poached by competitors
Interests are aligned to lower Client Price by lowering Supplier Costs.
Fine Line has a collaborative process to continuously improve Cost and Price.
People
ProcessTools
Price
• Global Placement• Correct FTE count• Skill level
• Efficient Client inputs• Interfaces• Regulatory requirements
• Market Targets• Project vs BAU• TCO
• E-Bond• Automation• Investments
…both Client and Supplier must be receptive to evolutionary opportunities
Fine Line uses Carrots versus Sticks to drive behavior with a scorecard tool.
If Supplier declines participation, traditional procurement methods are used (e.g. RFP)
People Process ToolsPrice/ Value
Overall
Vendor A 3 3 2 3
Vendor B 4 2 5 3
Vendor C 4 4 5 4
Vendor D 4 3 4 3
Vendor E 3 2 3 2
Vendor F 2 3 3 2
Silver
Bronze
Silver
Silver
Gold
Bronze
Susceptible to RFP
Fine Line Innovation Scorecard
The Payoff is significant. Client savings range to over 30% over next 4-years
$325
$242
$200
$225
$250
$275
$300
$325
$350
2013 2014 2015 2016 2017 2018
$M
M
Current Rates
….and the RFP cycle is averted or diminished
Fine Line’s 16-week Start-Up Timeline
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6
Gather Data
Develop Targets
Customize Framework
Adaptive Contracting
Ongoing Negotiation & Optimization
4-Month Start-Up Period Collaborative process with Client and Vendor(s)
Lifecycle Management
Decision: Continue/Expand program?
Sourcing Advisory Business Services• Strategy & Assessment• Business Planning• Business Requirements/RFP• Supplier Negotiations• Supplier Termination Planning• Transition Planning