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2019 Ironshore Claims Overview
We’re a leading North American commercial and specialty lines insurance company because we make the claims process highly personal.
That’s why we designed a more efficient system to address and process claims. Our claims professionals are supported directly by the underwriters that designed your insurance coverage.
Our reputation is one of fairness and integrity; we treat our clients and business partners as we want to be treated. Our personalized approach enables us to understand and respond to our clients’ needs regarding claims management. It also saves time, provides the best possible protection and is the difference between a mere insurance provider and a true insurance partner. Equally important, our model enables our claims professionals to get to know our clients and their businesses. As a result, our claims staff continuously seeks ways to add value to our clients and their companies. It’s one of the main reasons why Ironshore has such an innovative culture.
Our unique claims structure guarantees that you will always be working with the right decision makers—no matter how diverse your product portfolio. Because at Ironshore, the people who make the promises keep the promises.
It’s simple.
Businesses purchase insurance to have reliable support in the event of a claim.
To ensure our claims services are operating to the highest standard, we have implemented a claims phone survey designed to collect valuable feedback from our insureds who have worked with our claims teams. This enables Ironshore to continuously monitor satisfaction and ensure that our turnaround times set the industry standard.
of insureds surveyed believed that the Ironshore claims representative was professional, responsive and courteous.
94%
93%of insureds surveyed felt that the Ironshore claims representative was knowledgeable about their claim.
“Rich Tatlock was on top of the file. We had several phone conferences on this particular case and other cases. He's up to date on what's going on. He is interested. He's very interactive and is a great team member. I can't say enough good things about him. I really enjoyed the experience of working with him”
— Nancy Carr, Mount Sinai Medical Center of Florida
“The most positive part of my claims experience has to be Starr Lander's responsiveness. She was available at my fingertips, it seemed. It was distasteful to go through and have to settle a large claim. But the responsiveness of Starr helped us get through it. We don't do it often, so it was a learning experience for me and my staff, and Starr was very helpful in guiding us.”
— John Capobianco, Charlotte Hungerford Hospital
“The positive part of the claims process would be the ease with which Ted Kouridis understood the situation and how quickly he responded given the sensitivity on the claim. Ironshore is very easy to work with. It exceeded my greatest expectations.”
— Lisa Shrewsberry, Traub Lieberman Straus & Shrewsberry LLP
Our clients speak for themselves
Our phone survey results have shown a positive claims experience:
Claims Management Highlights
You will benefit from:• Dedicated, proactive, and highly experienced healthcare, environmental,
management/professional and cyber liability claims teams
• Close support from underwriting, ensuring that claims are processed in the way that is best for our insureds and their businesses
• Senior claims professionals with an average of 21 years of experience
• 98% employee retention
• Investment in experienced staff, training and a management structure that promotes appropriate authority and proactive decision making
• Flexibility to select counsel from our roster of the nation’s premier law firms and experts
• Value-added services including pre-crisis public relations consultation, post-crisis public relations response and risk mitigation
• Up-to-the minute insights on industry trends and exposures through webinars, white papers and presentations
Our expertise, depth and highly personalized approach to the specialty claims process make us an industry leader and true business partner. Claims surveys that show 93% positive results is just the start of our story.
Ironshore Environmental®
IronHealth®
The Ironshore Environmental claims department believes it's important to offer tools and resources that help our customers' businesses maintain profitability, protect brand reputation and increase safety. We offer many value-added services for no additional costs, such as risk mitigation consultation; pre-crisis public relations consultation and post-crisis public relations response; contract review; and regulatory compliance or general risk mitigation assistance.
The IronHealth claims teams’ technical expertise, professionalism, depth, experience and availability make us an industry leader. Through investment in experienced staff, training and a management structure that promotes accountability, we are equipped to make swift decisions resolving claims.
IronPro®
The Ironshore Professional Lines (IronPro) claims department distinguishes itself by providing world-class claims services to all of its clients. Our claims professionals have in-depth experience investigating, evaluating, negotiating and resolving management and professional liability claims. We believe in a true team approach involving the insured and defense counsel to provide the best possible outcomes for our clients.
Should you suffer a data breach or network security attack, IronPro’s dedicated cyber claims team will help manage your data breach or network security incident response. We can provide assistance critical to helping you respond quickly, keeping your business productive and moving forward.
Key Product Lines
We protect the brand you've worked hard to build with quick investigations, tailored disposition strategies, effective management and proactive negotiations. Our team of adjusters provides key expertise to help deliver better results for complex risk.
Property
Casualty
You can count on our property claims to assist you in resuming operations after a loss, with quick, accurate assessment and industry-leading resources to manage large, catastrophic and complex claims.
From retail and wholesale to healthcare, municipalities, office and hospitality, we insure against property damage or physical loss on a first-party basis.
About Ironshore
Ironshore, a Liberty Mutual Company, provides broker-sourced specialty property and casualty insurance coverages for varying risks located throughout the world. The Liberty Mutual group of companies is rated A (Excellent) by A.M. Best and A (Stable) by Standard & Poor’s. For more information, please visit: www.ironshore.com.
The information contained herein is for general informational purposes only and does not constitute an offer to sell or a solicitation of an offer to buy any product or service. Any description set forth herein does not include all policy terms, conditions and exclusions. Bound insurance policies, rather than summaries thereof, govern. Not all insurance coverages or products are available in all states or regions and policy terms may vary based on individual state or region requirements. Some policies may be placed with a surplus lines insurer. Surplus lines insurers generally do not participate in state guaranty funds and coverage may only be obtained through duly licensed surplus lines brokers.
04/19
Ironshore Claims Executive ContactsSuperior client service is embedded in each stage of our claims process, from first notice of loss to resolution.
Kristin D. McMahonHead of North America Specialty Claims+1 (860) [email protected]
Samuel Conanan IronPro Management and Employment Practices Liability +1 (646) 826-6741 [email protected]
Viviane Falzon IronPro Complex Management Liability and Global Transactional Solutions +1 (212) 208-4211 [email protected]
Vivian FreedmanIronPro Professional and Cyber Liability+1 (212) 208-4161 [email protected]
Thomas Duggan Environmental +1 (646) 351-1028 [email protected]
Meredith Akerlind IronHealth +1 (860) [email protected]
John Reusch U.S. Property+1 (860) 408-7828 [email protected]
Patrice Williams U.S. Casualty +1 (212) [email protected]
General Contact Information
To report a claim, please email: [email protected]