iris chatbot: appointments, med refills from your favorite … · 2018-10-24 · appointments, med...
TRANSCRIPT
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IRIS Chatbot: Appointments, Med Refills from your Favorite Messaging App using FHIR
Chris Sprague, CTO [email protected]
http://openi.org/solutions/iris-chatbot/
FHIR Applications Roundtable
Duke University School of Medicine, Durham, NC
March 8, 2017
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What if you can schedule doctor’s appointment from
Facebook Messenger?
Order Medication Refill from iMessage?
You certainly can, because..
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Messaging Bots are becoming more commonplace in customer support
workflow
http://www.businessinsider.com/sc/chatbots-future-customer-service-2016-9
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FHIR API's are standardizing common healthcare administration workflows
GET Schedule?actor=Practitioner/123 GET Slot?schedule=practitioner123&status=free... POST Appointment?status=proposed&patient=999&slot=xyz...
GET MedicationStatement?patient=999&status=active... POST MedicationRequest?patient=999&medication=261000&status=active...
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As popular messaging apps enforce end-to-end encryption, they start meeting
HIPAA requirements
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Build the Bot to Book Appointment
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Deployed to Facebook
Messenger
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Prototype deployed to Facebook Messenger, can easily be deployed to other popular messaging platforms
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Design Framework
Messaging App*
(iMessage, FB Messenger,
Slack, etc.)
IRIS Chatbot
EHR’s FHIR
Interface**
EHR (Epic, Cerner,
etc.)
**Using Aidbox.io for demo *Must support end-to-end encryption +
HIPAA compliant
Natural language
conversation
FHIR API Call and Response
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Backend FHIR API’s
GET Patient?identifer=...
GET Patient resource to find their PCP
(Patient.generalPractitioner)
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Backend FHIR API’s
GET Schedule
Find the general practitioner’s Schedule
resource
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Backend FHIR API’s
GET Slot
Find a free Slot resource in general Practitioner’s
Schedule
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Backend FHIR API’s
POST Appointment
Send an Appointment request to book a free Slot on
the general Practitioner’s Schedule
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Backend FHIR API’s
GET Appointment
Get the confirmed Appointment details from the
general Practitioner’s Schedule
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Medication Refill
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Medication Refill (Contd.)
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Medication Refill (Contd.)
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Next Steps
• Looking for a pilot site to deploy the bot – ideally a small to mid-size healthcare provider
• Will appreciate any feedback on features you'd like to see in Chatbots
• Have similar projects? Open to collaborate
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IRIS Chatbot: Appointments, Med Refills from your Favorite Messaging App using FHIR
Chris Sprague, CTO [email protected]
http://openi.org/solutions/iris-chatbot/
FHIR Applications Roundtable
Duke University School of Medicine, Durham, NC
March 8, 2017