invitation for short-term “tender” for identifying a...

Regional Office Lucknow

Tender Reference : ITI/RO/LKO/2K16/IT/Tender/IIMS Dated: 7th Sep 2016

Signatures and Stamp of the Bidder

This Document has been published in the

Month of Sept 2016 by ITI Limited Lucknow.

The document is meant for prospective

Bidders/System Integrators/ Business

Associates and ITI Limited only.

Page |A-1

Invitation for Short-term “Tender” for identifying a

suitable agency to help ITI in the implementation of

ERP Project for Integrated Institute Management

System

Tender Document Issued to M/s

Cost of Tender document in shape of DD/Cash in

favour of ITI Limited Lucknow

Rs.2000/-(Rupees Two Thousand Five

Hundred Only with Tax)

Date and Time of the Sale of Bid/Tender

Document

21st Sept 2016 (Wednesday)By 12: 00 Hrs

Signatures, designation of the issuing officer of the

Bid/Tender document

Last Date for submission of Bid/Tender 21st Sept 2016 (Wednesday)By 12: 30 Hrs

EMD (Demand Draft in the favour of ITI

LimitedLucknow)

Rs. 600000/-(Rupees Six Lac only) in the

shape Bank Draft in the favour of ITI Limited

at the time of submission of the Bid.







Bidders/System Integrators/ Business

Associates and ITI Limited only.

Page |A-2

Index

Sl.

No. Description

Page No.

From To

2 Annexure A-RFP Covering Page, Index and RFP/ Tender

Notification A-1 A-4

3 Annexure B-Bill of Material B-1 B-1

4 Annexure C- Commercial Terms & Conditions C-1 C-3

5 Annexure D-Documents of Eligibility D-1 D-2

6 Annexure E-Eligibility Parameters E-1 E-1

7 Annexure F-Financial-Bid F-1 F-2

8 Annexure G-Guidelines to the Bidders G-1 G-4

9 Annexure I-Integrity Pact I-1 I-6

10 Annexure M- Marks and Scores M-1 M-2

11 Annexure N- Bid Evaluation Methodology N-1 N-7

12 Annexure O- Operation and Support Plan O-1 O-1

13 Annexure P- Presentation Agenda P-1 P-1

14 Annexure Q-Quality and Performance Parameters Q-1 Q-4

15 Annexure S- Scope of Work S-1 S-26

16 Annexure U- Undertaking for Non Black-listing U-1 U-1

Total Number of Pages = 65

( भारत सरकार का उपक्रम ) ( A Govt. of India Undertaking )

क्षेत्रीय कायाालय Regional Office

विभूवतखंड, गोमती नगर, लखनऊ Vibhuti Khand, Gomti Nagar, Lucknow

CIN No : L32202KA195GOI000640 दरूभाष : 0522-2720301, 2720305 Phone : 0522-2720301, 2720305

फैक्स : 0522-2720302 Fax : 0522-2720302

ईमेल : [email protected] email : [email protected]

पंजीकृतएिंवनगवमतकायाालय : आईटीआईभिन, दरूिाणीनगर, बैंगलूर560016 ,भारत , दरूभाष:+918025614466,फैक्स : +918025617525

Registered & Corporate Office : ITI Bhavan, Doorvani Nagar,Bangalore-560016, India, Phone:+918025614466,Fax:+918025617525

http://www.itiltd-india.com Page | A-3

हिंदीभाषाअपनीभाषा

Reference /सन्दभा: ITI/RO/LKO/2K16/IT/Tender/IIMS

Dated /ददनांक: 7th Sept 2016

Subject: Notification for ‘Request for Proposal’

Invitation for Short-term “Tender” for identifying a suitable agency to help ITI in the implementation

of ERP Project for Integrated Institute Management System

ITI is looking for some reputed ERP/ICT System Integration Company having expertise in ERP

implementation in the field of Higher Education in Govt domain for certain Government project which has

already been awarded to ITI for further implementation.

Sealed Bids are invited from well-established and experienced Software Companies/System Integrators

/ERP Implementers who could help ITI in carry forwarding the envisaged ERP project in NCR region.

Indian Companies may submit their Sealed Technical and Financial Bids under ‘2 Cover System’ for the

same. It is a must for the bidders to meet the following Eligibility Criteria:

Sl No Eligibility Criteria

01. The Bidding entity must be at least 3 years old as on date of publication of this RFP notification.

02. The bidder should have experience in the field of implementing at least 2 nos of ERP projects where

University /Institute Management Modules must have been implemented at some Government

University/Institute of Higher Learning in India.

03. The bidder(s) must have an Average Annual Turnover of minimum Rs 6 Crs during last 3 fiscal years.

Turnover of the Indian Venture/subsidiary Company will only be considered to ascertain the eligibility.

04. The Bidder must have their office in NCR

05. The Bidder must have at least 20 Engineers on their payroll to sustain the project activities.

06. The bidder must have the case specific Letter of Authorization’/Partnership certification from large

ERP Technology providers (OEMS) or should have its own ERP platform for Education sector.

07. The Bidding entity must have ISO 9001:2008 / CMM Level certifications from the Quality Auditors

08. Must possess Expertise in the development /deployment of Web and Mobile Applications for

Education Sector.

09. Experience in Portal Development/ Content Management /e-Library integeration.

Note:

1. In order to get the clarity of the scope of work / Terms-Conditions, the bidders are requested to go

through the Specifications and other project related requirements carefully. An explicit

understanding of the requirement is rather essential for arriving at commercial assessment by the

prospective bidders.

2. The selected bidder has to play the role of a ‘System Integrator’ for Supply of Software Modules

for ‘Integrated Institute Management System’ and their implementation.

3. The selected agency has to enter in to an Agreement with ITI Limited to forge a case-specific

business alliance (under sole investment business model) for arranging the requisite deliverables.

Continued on Page No----2/2

R O Lucknow

RFP Reference : ITI/RO/LKO/2K16/IT/Tender/IIMS Dated : 7th Sept 2016 33

पंजीकृतएवंनिगनितकार्ाालर् : आईटीआईभवि, दरूवाणीिगर, बैंगलूर560016 ,भारत , दरूभाष:+918025614466,फैक्स : +918025617525

Registered & Corporate Office : ITI Bhavan, Doorvani Nagar,Bangalore-560016, India, Phone:+918025614466,Fax:+918025617525

Page | A-4

Page No..2/2

The interested companies may collect the Scope of work* and Terms-conditions as per the details given

below:

Sl No Address of the Designated office for EOI ITI Limited, Lucknow 01 Contact Persons for the Purchase of EoI Document. Shri A.S. Chauhan AEE (IT)

Shri Ajeet Srivastava AEE (Marketing)

02 Address of the concerned Office ITI Limited,

Regional Office,

TC-18,Vibhuti Khand, Gomti Nagar

Lucknow-221060

03 Telephone Numbers 0522-2720301, 0522-2720305

04 Cost of the EOI document (Cash / or DD) Rs.2000/- (Rupees Two Thousand Five Hundred

Only with Tax)

05 Earnest Money Deposit Rs. 600000/- (Rupees Six Lac only) in the shape

Bank Draft in the favour of ITI Limited at the

time of submission of the Bid.

06 Due Date for the Sale/Submission of EoI 21st Sept 2016 (Wednesday)

07 Due Time for sale of EOI Document By 11: 00 Hrs on Due Date

08 Due Time for submission of EOI/ Proposal By 12: 30 Hrs on Due Date

09 Opening Time of EOI/ Proposal By 13: 00 Hrs on Due Date

In case of any clarification, please contact Sri D.S. Niranjan, Chief Manager-IT &HoD-e Governanceat

0522-2720301/ 09452295190 and email: [email protected] or our Project Consultant M/s iCONMA

represented through Mr. Sandeep Mathur +91.9717311668 eMail: [email protected]

As the above timelines are extremely important; any compromise on this account will not be accepted.

For ITI LIMITED

( Sanjay Jain)

Deputy General Manager

Mobile No : +91.9871886489

Email : [email protected]







Bidders/System Integrators and ITI Limited

only.

Page | B-1

Annexure-B

Bill of Material (BoM) for Integrated Institute Management System

Description of Software Modules Quantity

Group-A Academic Modules

Software Module for Admission and Academic 01

Software Module for Fee Management 01

Software Module for Self Service Portal for Students 01

Software Module for Question Bank Management & Question Paper Generation 01

Software Module for Pre-Examination Management 01

Software Module for Examination Management & Result Processing 01

Group-B Financial Management Modules

Software Module for Financial Accounting 01

Software Module for Budgeting 01

Software Module for Stores & Purchase

Group C- Administrative Modules

Software Module for HRMS & Payroll 01

Software Module for Recruitment 01

Software Module for Hostel Management 01

Software Module for Establishment

Software Module for GPF & Pension Management 01

Software Module for Leave Management 01

Software Module for Self Service Portal for Employees and Website Designing and

Portal Interface 01

Group D- Student Welfare Modules 01

Software Module for Placement Management 01

Software Module for Alumni Management & Student Verification 01








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Page | C-1

Annexure-C Commercial/Financial Terms & Conditions:

01. Mobilization Advance:

No mobilization advance will be given to the Bidder/System Integrator.

02. Payment

The ITI shall ensure that the Bidder/System Integrator is paid towards the invoices against each

milestone of the project in time.

03. Payment Milestones:

(A) Supply of Software Modules:

75% at Supply of Software Modules for ‘Integrated Institute Management System’

(B) SRS, Gap Analysis and Installation of Software

15% on completion of the process of Gap Analysis, Installation/ implementation and

satisfactory working of IIMS modules (to the satisfaction of ITI on the advice of its

consultant.

(C) Validation and Final Handholding

Remaining 10% at Validation of IIMS Software Modules by ITI’s consultant/ITI and

on issuance of certificate to this effect on successful User Acceptance Testing

(UAT) as per SRS by the concerned official duly nominated by the Project

Committee of ITI’s client.

04. Taxes & Duties:

All applicable Taxes & Duties are inclusive in prices quoted in financial bid on the rates and

regulations prevailing at the time of submitting the bid. Any upward change in the prevailing

Government duties, Taxes, Levies etc., will not be payable until and unless agreed by ITI’s end

client.

05. Delivery &Customization Time:

The Gap analysis and SRS for all IIMS Modules shall be submitted within 30 working days

from date of placement of PO.

Delivery of the all IIMS Software Modules within 90 working days.

Implementation of all IIMS Modules, testing, training etc.within 45 working days.

Hand Holding and Hand over within 15 working days after Implementation.

06. Warranty

All Integrated Institute Management System software modules would have comprehensive

warranty of 12 Months from the date of handing over of the modules to ITI’s customer.








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Page | C-2

07. Performance Guarantee

The SI shall furnish a Bank Guarantee of 10% value of the ITI’s client order having validity for

15 months from the date of signing of the agreement with ITI. The Guarantee will be required to be

submitted at the time of signing the agreement.

The proceeds of Performance Guarantee shall be payable to ITI as compensation for any loss

resulting from the SI’s failure to complete its obligation under the contract.

Without prejudice to its rights of any other remedy, ITI shall en-cash the Performance Security

Bond in case of any breach in terms & conditions of the agreement or in case of failure to rollout

the services as per the agreed schedule & parameters or failure to comply with the content related

laws including on part of the SI.

The performance security Bond will be discharged by ITI after completion of the SI’s performance

obligations under the contract.

08. Training:

The bidder will provide free of cost full module wise training to the concerned employees of the

ITI’s end client, as per the mutually agreed schedule.

09. Documentation:

The bidder shall provide the user manuals of the customized version of the ERP Software (IIMS),

operating manuals, warranty certificates and associated documentation regarding the ERP

deployed, to ITI’s end client on completion of acceptance of each module.

10. Design & Build IIMS Acceptance Testing

IIMS Software acceptance testing plan will be frozen at SRS Stage conforming within the scope of

work as per proposal and details of acceptance testing will be as laid down in Acceptance Test Plan

(ATP) after approval of SRS. This will be conducted at ITI’s end client premises.

i. The bidder will provide to ITI’s end client data entry formats and detailed guidelines,

for the preparation of data for different modules.

ii. Upon the customization of IIMS module as per SRS, the bidder shall certify in writing

to ITI that the IIMS module is ready for acceptance, and to this effect, the bidder shall

give ITI 7 working days advance notice prior to the commencement of acceptance

testing, requiring designated representatives of ITI’s end client to observe and

participate in acceptance testing.

11. Handholding:

Deployment of a dedicated trained resident support engineers for a fixed period as per Warranty

and AMC obligations after the final implementation at ITI’s end client premises. The prime

responsibility of the support staff shall be to ensure that application remains accessible to the

identified users during normal working hours. Furthermore, the support staff shall also offer

immediate assistance to the users, whenever they face difficulty while working on the IIMS.








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Page | C-3

However, this responsibility shall clearly exclude owing or assuming in any sense, data entry

services on behalf of the users of ITI’s end client. ITI’s end client users will operate the IIMS

themselves and the Handholding Staff shall provide functional or technical assistance, whenever

needed. The Handholding term may, nevertheless, be extended for a suitable period and in number

as per the rates prescribed in the proposal.

12. Project Monitoring

There shall be a project monitoring committee to be constituted jointly by M/s ITI Ltd., ITI’s

client, ITI’s Consultant and the bidder/SI to ensure expeditious completion of the project/ solution

and for removal of bottlenecks in the execution of the project. A specific format of the review

meetings will be worked out. There would be working level review meeting on site on every

Monday of the week.

13. Post Warranty Support under Annual Maintenance/Annual Technical Support:

ITI may consider the award of Annual Technical Support Contract to SI for further period of 2

years.

During Annual Technical Support, the bidder shall also provide support for all bug fixation issues.

One qualified engineer will be stationed at ITI’s end client premises by the bidder during the

Annual Technical Support period. SLAs for the Annual Technical Support shall be mutually

agreed and signed off.

14. Liquidated Damages (Penalty for delayed execution):

In the event of bidder/SI failing to complete the task as per agreed schedule or within extended time

schedule, ITI may impose penalty and liquidated damages @1% (one percent) per week subject to

maximum of 10% of the total value of the ITI’s client order. The failure however should have been

resulted only due to reasons solely attributable to the bidder and wherein no act or omission of

ITI/ITI’s client contributed to such delay.

15. Force- Majeure

If at any time, during the continuance of the project, the performance of any obligation, in whole or

in part, by either party is prevented or delayed, by reason of war, or Hostility, acts of the public

enemy, civic commotion, sabotage, Act of State or direction From Statutory Authority, explosion,

epidemic, quarantine restriction, strikes, fire, Floods, natural calamities or any act of God, neither

party shall, by reason of such event, be entitled to terminate the agreement, nor shall either party

have any such claims for Damages against the other, in respect of such non-performance or delay

in performance provided.








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Page | D-1

Annexure-D

Documents(required) to be submitted along with the Bid/Tender establishing the

Eligibility of the Bidder:

The Bidder/System Integration (SI) to be eligible for technical qualification MUST enclose the

following documents with the Tender:

1. Bid covering Letter on the Letter-Head of the Bidder Company indicating Name and Address of

the Authorized Signatory (With Contact Telephone Numbers and email ID).

2. Name and Address of the proprietor (s)/ Directors of the Company (With Contact No. and

Address).

3. Case –Specific Power of Attorney authorizing the bidder to submit the Tender on behalf of the

Bidder/Consortium.

4. Consortium Agreement signed between all members of the consortium authorizing the Lead

Bidder to submit the Tender and to exchange all correspondence with ITI with regard to this

Tender notification.

5. Registration with registrar of the company including partnership deed or Article / Memorandum

of Association etc of all consortium members.

6. Bid Security of required amount in form of Demand Draft/FDR.

7. Tender-Document Fee of required amount in form of Demand Draft/Copy of the Cash Receipt.

8. List of reputed clients (With full address and telephone Numbers).

9. The bidder shall furnish the particulars of the past performance with supporting documents

(Experience Certificate).

10. Technical Solution document with respect to technical specifications of the requirement and

Project Implementation Plan.

11. Declaration of Non-Black listing as per the enclosed format.

12. Turnover Certificate(s) /Audited Balance-sheets of the Bidder /All consortium members for last

three years.

13. Letter of Banker for Credit Limit or Solvency Certificate issued by the Banker for ascertaining

Investment Capacity.

14. Self-certified Statement of the bidder with regard to Mapping of Financial Resources for the

subject Project.

15. Self-certified Statement of the bidder showing Percentage of Indigenous Contents in the Solution

16. Valid Service TAX Registration Certificate.

17. Latest Income TAX returns along with copy of PAN card.

18. OEM’s Quality Certification.

19. List of Qualified Engineers to Support the Project.

20. Acceptance of the Terms and conditions of the Tender Document as per ITI’s requirement

mentioned in the Financial/Priced Part of the Tender document.

21. Integrity Pact /Non-Disclosure Agreement as per the attached format








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Page | D-2

In case, the bidders do not submit any of the above mentioned papers/information along with RFP

documents, his bid may be rejected and bid may not be considered for further evaluation.

It is reiterated that any bid not fulfilling any of the essential requirements mentioned in this Tender

document would be classified as “Technically Non- Qualified/Non-Responsive” and

Financial bids of such bidders will not be opened and subsequently returned to the bidder. No

relaxation would be given to any bidder on any of these conditions.

---------------------


Tender Reference : ITI/RO/LKO/2K16/IT/Tender/IHMS Dated: 7th Sep 2016



Month of Sept2016 by ITI Limited Lucknow.



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Page | E-1

In case if any of the above Qualifying Criterion is not met, the Bid will be declared unresponsive

and the same will not be evaluated further.

Annexure-E

BIDDER’S QUALIFYING PARAMETERS

Sl No. Eligibility Parameter Metrics (Qualifying)

1. The bidder should have minimum experience of 3 years in the field of ERP

Implementation in Institutes of Higher learning

3 Years

2. The bidder should have experience in the field of implementing at least

2nos of ERP projects where University /Institute Management Modules

must have been implemented at some Government University/Institute of

Higher Learning in India.

Must be there

3 Average Annual Turnover of the bidder(s) during last 3 fiscal years.

Turnover of the Indian Venture/subsidiary Company will only be considered to

ascertain the eligibility.

Rs 6 Crores

4 The Bidder must have Support Centre in UP/NCR Must be there

5 The Bidder should have Engineers on their payroll to sustain the project activities. 20 Nos

6 The bidder must have the case specific Letter of Authorization’/Partnership

certification from large ERP Technology providers (OEMS) or should have its

own ERP platform for Education sector.

Required

7 The Bidding entity must have ISO 9001:2008 / CMM Level certifications from the

Quality Auditors. Required

8 Must possess Expertise in Development/Deployment of Web and Mobile

Applications for Education Sector.

Required

9 Experience in Portal Development/ Content Management /e-Library

integration

Required

10 The Bidder should have expertise in JAVA / .NET technologies. Required

11 The Bidding entity should have investment capability. Rs 1.25 Crores

12 Annual Profitability of the Bidder/Consortium during last financial Year Required

13 Project specific Financial Resources Mapping Rs 1.25 Crores

14 No Black-listing of the Bidder ( Self Certification) Required








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Page | F-1

Annexure-F Financial/Commercial/Priced-Bid Schedule-

Sl No Description of Software Modules Quantity Unit Unit

Price (in

Rupees)

Amount

(in

Rupees)

Supply of Software Modules

Group-A Academic Modules A.1 Software Module for Admission and Academic 01

each

A.2 Software Module for Fee Management

A.3 Software Module for Self Service Portal for Students

A.4 Software Module for Question Bank Management &

Question Paper Generation

A5 Software Module for Pre-Examination Management

A6 Software Module for Examination Management &

Result Processing

Group-B Financial Management Modules

B1 Software Module for Financial Accounting 01

each

B2 Software Module for Budgeting

B3 Software Module for Stores & Purchase

Group C- Administrative Modules

C1 Software Module for HRMS & Payroll 01

each

C2 Software Module for Recruitment

C3 Software Module for Hostel Management

C4 Software Module for Establishment

C5 Software Module for GPF & Pension Management

C6 Software Module for Leave Management

C7 Software Module for Self Service Portal for

Employees and Website Designing and Portal

Interface

Group D- Student Welfare Modules

D1 Software Module for Placement Management 01

each

D2 Software Module for Alumni Management & Student

Verification

Total for Supply of Software =

Sales Tax/VAT on Supply of Software =

Sub Total 1=








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Page | F-2

Services : S1 Installation, Testing, Commissioning and

Handholding of the Software to make the entire IIMS

functional as per requirement of ITI’s end customer

(in percentage of the cost of Software)

Lot (As per

requirement)

Lot

S2 Annual Technical Support (in percentage of the cost

of Software)

Lot (As per

requirement) Lot

Total for the Services =

Service Tax towards the above Services =

Sub Total 2=

Grand Total i.e Sub Total 1+ Sub Total 2 (Total Price) in Figures=

Grand Total (Total Price) in Words:

Note:

1. The Bidder has to quote the Financial Figures strictly as per the above format. Any imposition

of additional Terms-conditions will result in to the rejection of the Bid.

2. All Prices have to be quoted in Indian Rupees. The bidding in Dollar prices is not applicable.

3. The prices are to be quoted FOR Destination.

4. The Bidders are free to add any item essential to their solution. Such items would become part

of the commercial bid for ascertaining the lowest Commercial-Bid. The Bidders must not quote

any optional items to create ambiguity (either by way of design or ignorance) in the Bid.

5. The Grand Total will be considered to ascertain the ‘Lowest Rates (L-1)’.

6. Submission of Bid/Tender will be considered as a confirmation from the bidder that the Terms-

Conditions stipulated in the Tender have been fully understood and agreed.

7. Offers should not be quoted with any vague or indefinite expressions or bidder should not try to

qualify their bids in any manner not specified in the tender and all such offers would be treated

as vague offers and rejected accordingly.

--------------------------








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Page | G-1

Annexure-G

Guidelines to the Bidders for Filling, Sealing and Submitting the Bids to ITI

Methodology of Filling of the Bid:

The bidders may take note of the following:

All Columns of the Tender Document should be filled with relevant details and no column should

be left blank. The format of Financial Bid Form should not be changed in any manner. Addition/

deletion/ alteration of the text will automatically render the Bid invalid and therefore, will be

summarily rejected.

Bids not received in the prescribed format along with the essential documents establishing the pre-

qualification of the bidder shall not be entertained and rejected summarily. It is reiterated that the

failure to furnish all the information required as per Tender Document or submission of the bids

not substantially responsive to the Tender Document in every respect would result in rejection of

the Bid (Tender).

All the pages of the tender document and Credentials/Certificates shall be duly signed by the

bidder.

Bids not covering the entire scope shall be treated as incomplete and will be rejected

Methodology of Packing and Sealing of Bid Documents

Tender/Bid must be submitted in three covers:

Envelope-1 Super scribing ‘Pre-Qualification Bid” for Implementation of ERP Project for Integrated

Institute Management System against ITI’s Tender Reference

ITI/RO/LKO/2K16/IT/Tender/IIMS Dated:7th Sept 2016

Envelope-2 Super scribing “Technical-Bid” for Implementation of ERP Project for Integrated Institute

Management System against ITI’s Tender Reference ITI/RO/LKO/2K16/IT/Tender/IIMS

Dated:7th Sept 2016

Envelope-3 Super scribing “Financial(Priced)Bid” for Implementation of ERP Project for Integrated

Institute Management System against ITI’s Tender Reference


Envelope-4 A the envelopes (1,2 and 3) are in turn to be put in another i.e. Fourth envelope and

this envelope should be superscripted prominently as “Bid” for Implementation of ERP

Project for Integrated Institute Management System against ITI’s Tender Reference


All the Four envelopes i.e. 1, 2, 3 and 4 are to be duly sealed. Seal means wax sealed or sealed

with Transparent tape/Adhesive tape affixing with Company’s Stamp and the document should not

be sealed merely with gum or stapler pin.

No indication of the Prices will be made in the Technical Bid. Tenders received without proper

sealing are liable to be rejected. Incomplete Tender or Tender in which both technical Bid and

Financial Bid are found in the same envelope is liable to be rejected.

Methodology of Submission of Bid (Tender):

The bidder has the option for sending the bid by registered post / courier or submitting the same in

person, so as to ensure that the same are received in the specified office of ITI by the date and time








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Page | G-2

indicated in this Tender Notification. ITI, however, shall not take any responsibility, whatsoever

for any postal / courier delay.

Alternatively, the Bid/Tender in sealed condition should be dropped (in person) in the locked and

sealed Tender Box kept at RO Head’s Secretariat area on the first Floor of ITI Bhawan located at

the notified address.

The tender should be dropped/submitted latest by the specified time on the due date. Late/delayed

offers shall not be opened/entertained under any circumstances. Fax / e-mail / Letter Heads Bids/

quotations shall not be accepted and shall be ignored / summarily rejected.

Methodology of Opening of the Bids

Tender box kept at the notified Location will be sealed at the notified Hours sharp on the due date.

The designated committee of ITI will open the Prequalification and Technical bids (except the

Price bid part, in the presence of bidder's representatives (Not more than two) who choose to

attend the opening on the due date and time specified in the Tender Notification. Bidder's

representatives shall sign a register as proof of their attendance.

In the event of the specified date for the opening of bids being declared a holiday for the

Tenderer (ITI), the bids will be opened at the appointed time on the next working day.

Technical Bids and Financial Bids shall be opened separately. Prequalification and Technical Part

of the Bids received will be opened on the due day and the sealed Financial Bids will be kept in the

custody of the designated officer.

Please note that the Technical Part of the Bid will be opened at the time and date set for opening

of Bids, of only those Bidders whose Prequalification Bid is found to be in acceptable form. The

Prequalification Bids with Bid Security and Cost of bid document deficient in value and/or form

will not be opened further and Bid envelopes of such Bidders will be returned unopened.

The Price Bid of the techno commercially responsive bidders shall be opened at a subsequent

date for which the separate intimation will be sent and/or uploaded on website.

Bids not covering the entire scope shall be treated as incomplete and hence will be rejected

ITI further, reserves its right to reject any Bid which is not submitted according to the

instructions stipulated above.

No correspondence in this regard will be entertained.

Preliminary Examination of Bids

The designated committee of ITI will examine the bids to determine whether they are complete

and meet the Minimum Qualifying Requirements, whether any typographical or logical errors

have been made, whether required sureties have been furnished, whether the documents have

been properly signed / submitted, and whether the bids are generally in order. ITI may, at its

discretion, waive any minor non conformity or any minor irregularity in an offer. This shall be

binding on all vendors and ITI reserves the right for such waivers.

Preliminary Technical Evaluation








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Page | G-3

The designated officers of ITI Limited will carry out a Preliminary evaluation of the bids

previously determined to be substantially responsive in order to determine whether the technical

aspects are in accordance with the requirements set forth in the bidding documents.

In order to reach such a determination, ITI’s committee will examine and compare the technical

aspects of the bids on the basis of the information supplied by the bidders, taking into account

the overall completeness and compliance with the Technical Specifications; deviations from the

Technical Specifications, suitability of the goods offered in relation to the quality, functional

and Techno-commercial requirements.

The bid that does not meet minimum acceptable standards of completeness, consistency and

details will be rejected for non-responsiveness.

Clarification of Offers

To assist in the scrutiny, evaluation and comparison of offers, ITI may, at its discretion, ask some

or all vendors for clarification of their offer. The request for such clarifications and the response

will necessarily be in writing. ITI has the right to disqualify the vendor whose clarification is

found not suitable to it.

Canvassing of the Proposals

From the time the Proposals are opened to the time the Contract is awarded, the bidders should

not contact ITI on any matter related to its Pre-Qualification, Technical and/or Financial

Proposal. Any effort by contenders to influence ITI in the examination, evaluation, ranking of

Proposals, and recommendation for award of Contract may result in the rejection of the

contenders Proposal.

Correction of Errors

The errors /discrepancies in respect of the specified amount in Tender /Bid /Proposal Sheets for

an individual item and/or sub-item and/or in the sub-total of a Bid /Proposal Sheet and/or in the

Grand total of a Bid Proposal Sheet, either due to discrepancy between figures and words and/or

simple arithmetical error while adding and/or multiplying and /or due to wrong extension of unit

rates etc. the error will be rectified and computed by ITI as per the following method:

1. In case of discrepancy between figures and words the value specified in the words will be

considered for computation.

2. The quoted Unit rates would be taken as reference for the calculation of the Total Bid

value.

Representation with regard to the Evaluation of the Bids:

The technical bids would be evaluated by a duly constituted Committee of ITI Limited, whose

decision would be generally taken as final, unless the aggrieved party establishes any Prima facie

errors in the findings of the Committee. In such a situation, he may file presentation within 3

working days of receipt of decision from ITI Limited, duly listing the reasons / grounds. Such a

representation would be considered at Senior Management Level of the Tendering Authority,

whose decision would be final and binding on all the bidders.








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The bids of the qualified bidders will be evaluated on the basis of the financial quote submitted by

the bidders. ITI reserves the right to reject any or all bids without assigning any reasons thereof. It

shall not be obligatory for ITI to award the work only to the lowest bidder.

____________








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Annexure-I

(This is the format of Integrity Pact to be signed by the bidder with ITI in case the Bid of the

bidder is found suitable for consideration.)

PRE-CONTRACT INTEGRITY PACT

GENERAL

This pre-bid pre-contract agreement (hereinafter called the Integrity Pact) is made on day of

………….... the month of …….. , between, ITI Limited, ITI Bhavan, Dooravaninagar, Bangalore

– 560016, India, (hereinafter called the "BUYER", which expression shall mean and include,

unless the context otherwise requires, his successors in office and assigns) of the First Part and

M/s …………….……. (Address of the Bidder) (Hereinafter called the "BIDDER” which

expression shall mean and include, unless the context otherwise requires, his successors and

permitted assigns) of the Second Part.

WHEREAS the BUYER proposes to invite Tender for selection of Consultant and System

integrator for a technical tie-up with ITI for providing ERP infrastructure in the state of Delhi and

the BIDDER is willing to participate in the Tender as per the terms and conditions mentioned

thereon;

WHEREAS the BIDDER is a private company/public company/Government

undertaking/partnership company (strike off whichever is not applicable), constituted in

accordance with the relevant law in the matter and the BUYER is a PSU under the Department of

Telecommunications, Ministry of Communications & IT, Government of India.

NOW, THEREFORE,

To avoid all forms of corruption by following a system that is fair, transparent and

free from any influence/prejudiced dealings prior to, during and subsequent to the

currency of the contract to be entered into with a view to :-

Enabling the BUYER to select/ empanel a Consultant /System Integrator for implementing Two

ERP projects in the State of Delhi through the Tender in a transparent and corruption free manner,

and

Enabling BIDDERs to abstain from bribing or Indulging in any corrupt practice in order to secure

the contract by providing assurance to them that their competitors will also abstain from bribing

and other corrupt practices and the BUYER will commit to prevent corruption, in any form, by its

officials by following transparent procedures.

The parties hereto hereby agree to enter into this Integrity Pact and agree as

follows:

1. Commitments of the BUYER








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1.1 The BUYER undertakes that no official of the BUYER, connected directly or indirectly with

the contract, will demand, take a promise for or accept, directly or through intermediaries,

any bribe, consideration, gift, reward, favour or any material or immaterial benefit or any

other advantage from the BIDDER, either for themselves or for any person, 'organization or

third party related to the contract in exchange for an advantage in the bidding process, bid

evaluation, contracting or implementation process related to the contract.

1.2 The BUYER will during the pre-contract stage, treat all BIDDERs alike, and will provide to

all BIDDERs the same information and will not provide any such information to any

particular BIDDER which could afford an advantage to that particular BIDDER in

comparison to other BIDDERs.

1.3 All the officials of the BUYER will report to the appropriate Government

office any attempted or completed breaches of the above commitments as well as any

substantial suspicion of such a breach.

2 In case any such preceding misconduct on the part of such official(s) is reported by the

BIDDER to the BUYER with full and verifiable facts and the same is prima facie found to

be correct by the BUYER, necessary disciplinary proceedings, or any other action as deemed

fit, including criminal proceedings may be initiated by the BUYER and such a person shall

be debarred from further dealings related to the contract process. In such a case while an

enquiry is being conducted by the BUYER the proceedings under the contract would not be

stalled.

3 Commitments of BIDDER

3.1 The BIDDER commits itself to take all measures necessary to prevent corrupt practices,

unfair means and illegal activities during any stage of its bid or during any pre-contract or

post-contract stage in order to secure the contractor in furtherance to secure it and in

particular commit itself to the following: -

a) The BIDDER will not offer, directly or through intermediaries, any bribe, gift,

consideration, reward, favor, any material or immaterial benefit or other advantage,

commission, fees, brokerage or inducement to any official of the BUYER, connected

directly or indirectly with the bidding process, or to any person, organization or third

party related to the contract in exchange for any advantage in the bidding, evaluation,

contracting and implementation of the contract.

b) The BIDDER further undertakes that it has not given, offered or promised to give,

directly or indirectly any bribe, gift, consideration, reward, favor, any material or

immaterial benefit or other advantage, commission, fees, brokerage or inducement to

any official of the BUYER or otherwise in procuring the Contract or forbearing to do

or having done any act in relation to the obtaining or, execution of the contract or any

other contract with the Government for showing or forbearing to show favor or

disfavor to any person in relation to the contract or any other contract with the








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Government.

c) BIDDERs shall disclose the name and address of agents and representatives and

Indian BIDDERs shall disclose their foreign principals or associates.

d) BIDDERs shall disclose the payments to be made by them to agents/brokers or any

other intermediary, in connection with this bid/contract.

e) The BIDDER further confirms and declares to the BUYER that the BIDDER is the

original manufacturer/ integrator and has not engaged any individual or firm or

company whether Indian or foreign to intercede, facilitate or in any way to recommend

to the BUYER or any of its functionaries, whether officially or unofficially to the

award of the contract to the BIDDER, nor has any amount been paid, promised or

intended to be paid to any such individual, firm or company in respect of any such,

intercession, facilitation or recommendation.

f) The BIDDER either while presenting the bid or during pre-contract negotiations or

before signing the contract, shall 'disclose any payments he has made, is committed to

or intends to make to officials of the BUYER or their· family members, agents,

brokers or any other intermediaries in connection with the contract and the details of

services agreed upon for such payments.

g) The BIDDER will not collude with other parties interested in the contract to impair the

transparency, fairness and progress of the bidding process, bid evaluation, contracting

and implementation of the contract.

h) The BIDDER will not accept any advantage in exchange for any corrupt practice,

unfair means and illegal activities.

i) The BIDDER shall not use improperly, for purposes of competition or personal gain,

or pass on to others, any information provided by the BUYER as part of the business

relationship, regarding plans, technical proposals and business details, including

information contained in any electronic data carrier. The BIDDER also undertakes to

exercise due and adequate care lest any such information is divulged.

j) The BIDDER commits to refrain from giving any complaint directly or through any

other manner without supporting it with full and verifiable facts.

k) The BIDDER shall not instigate or cause to instigate any third person to commit any

of the actions mentioned above.

l) If the BIDDER or any employee of the BIDDER or any person acting on behalf of the

BIDDER, either directly or indirectly, is a relative of any of the officers of the

BUYER, or alternatively, if any relative of an officer of the BUYER has financial

interest/stake in the BIDDER's firm, the same shall be disclosed by the BIDDER at the

time of filing of tender. The term 'relative' for this purpose would be as defined in

Section 6 of the Companies Act 1956.








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m) The BIDDER shall not lend to or borrow any money from or enter into any monetary

dealings or transactions, directly or indirectly, with any employee of the BUYER.

4 Previous Transgression

4.1 The BIDDER declares that no previous transgression occurred in the last three years

immediately before signing of this Integrity Pact, with any other company in any country in

respect of any 'corrupt practices envisaged hereunder or with any Public Sector Enterprise in

India or any Government Department in India that could justify BIDDER's exclusion from

the tender process.

The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER can be

disqualified from the tender process or the contract, if already awarded, can be terminated

for such reason.

5 Sanctions for Violations

5.1 Any breach of the aforesaid provisions by the BIDDER or anyone employed by it or acting

on its behalf (whether with or without the knowledge of the BIDDER) shall entitle the

BUYER to take all or any one of the following actions, wherever required:-

a) To immediately call off the pre contract negotiations without assigning any reason or

giving any compensation to the BIDDER. However, the proceedings with the other

BIDDER(s) would continue.

b) To immediately cancel the contract, if already signed, without giving any

compensation to the BIDDER.

c) To cancel all or any other Contracts with the BIDDER. The BIDDER shall be liable to

pay compensation for any loss or damage to the BUYER resulting from such

cancellation/rescission.

d) To recover all sums paid in violation of this Pact by the BIDDER(s) to any middleman

oragent or broker with a view to securing the contract.

5.2 The BUYER will be entitled to take all or any of the actions mentioned above, also on the

Commission by the BIDDER or anyone employed by it or acting on its behalf (whether with

or without the knowledge of the BIDDER), of an offence as defined in Chapter IX of the

Indian Penal code, 1860 or Prevention of Corruption Act, 1988 or any other statute enacted

for prevention of corruption.

5.3 The decision of the BUYER to the effect that a breach of the provisions of this Pact has been

committed by the BIDDER shall be final and conclusive on the BIDDER. However, the

BIDDER can approach the Independent Monitor(s) appointed for the purposes of this Pact.

6 Independent Monitors

6.1 The BUYER appoints Independent Monitor (hereinafter referred to as Monitor) for this Pact








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in consultation with the Central Vigilance Commission.

6.2 The task of the Monitor shall be to review independently and objectively, whether and to

what extent the parties comply with the obligations under this Pact.

6.3 The Monitor shall not be subject to instructions by the representatives of the parties and

perform their functions neutrally and independently.

6.4 Both the parties accept that the Monitor have the right to access all the documents relating to

the project/procurement, including minutes of meetings.

6.5 As soon as the Monitor notices, or has reason to believe, a violation of this Pact, he will so

inform the Authority designated by the BUYER.

6.6 The BIDDER(s) accept(s) that the Monitor has the right to access without restriction to all

Project documentation of the BUYER including that provided by the BIDDER. The

BIDDER will also grant the Monitor, upon his request and demonstration of a valid

interest, unrestricted and unconditional access to his project documentation. The Monitor

shall be under contractual obligation to treat the information and documents of the BIDDER

with confidentiality.

6.7 The BUYER will provide to the Monitor sufficient information about all meetings among

the parties related to the Project provided such meetings could have an impact on the

contractual relations between the parties. The parties will offer to the Monitor the option to

participate in such meetings.

6.8 The Monitor will submit a written report to the designated Authority of BUYER within 8 to

10 weeks from the date of reference or intimation to him by the BUYER I BIDDER and,

should the occasion arise, submit proposals for correcting problematic situations.

7 Facilitation of Investigation

7.1 In case of any allegation of violation of any provisions of this Pact or payment of

commission, the BUYER or its agencies shall be entitled to examine all the documents

including the Books of Accounts of the BIDDER and the BIDDER shall provide necessary

information and documents in English and shall extend all possible help for the purpose of

such examination.

8 Law and Place of Jurisdiction

8.1 This Pact is subject to Indian Law. The place of performance and jurisdiction is the seat of

the BUYER.

9 Other Legal Actions

9.1 The actions stipulated in this Integrity Pact are without prejudice to any other legal action

that may follow in accordance with the provisions of the extant law in force relating to any

civil or criminal proceedings.

10 Validity








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10.1 The validity of this Integrity Pact shall be from date of its signing and extend upto the

contract period with the BUYER in case a contract is signed. In case BIDDER is

unsuccessful, this Integrity Pact shall expire after six months from the date of the signing of

the contract.

10.2 Should one or several provisions of this Pact turn out to be invalid, the remainder of this

Pact shall remain valid. In this case, the parties will strive to come to an agreement to their

original intentions.

11 The parties hereby sign this Integrity Pact.

BUYER BIDDER

Name of the Officer. CHIEF EXECUTIVE OFFICER

Designation M/s …. (Address)

ITI Limited (address)

Place: Place:

Date: Date:

Witness:

1. ……….. 1. …………

2. ……….. 2. ………….








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Annexure-M

Allocation of Marks:

The selection of the Bidder as a System Integration agency for IIMS will depend upon the combined

scoring of the Technical-Bid, Technical Presentation and the Financial Bid.

The allocation of marks viz-a-viz Bid Attributes are shown below:

Sr.

No.

Bid Attributes Allocation

of Marks

1 Technical Part of the bid

1.1 Technical Bid 550

1.2 Technical Presentation (after the opening of the Technical-Bid) 150

Maximum Marks of the Technical Section for Technical Rating (TR) 700

2 Financial Part of the bid

2.1 Maximum Marks of the Financial Section for Commercial Rating (CR) 300

Maximum Marks/Score 1000

TECHNICAL BID EVALUATION MATRIX

The technical evaluation for knowing the Technical Rating (TR) of the bids will be done

strictly on the basis of Technical Score (TS) which would be computed as per the matrix

shown below:

Sl

No

Parameters Weightage in terms of Scoring Max.

Score 1. Presence (duration in years) of the Bidder

in the field of System Integration / IT /

ICT/ ERP implementation

3 to 4 Years of Presence 10 25

4 to 6 Years of Presence 15

More than6 Years of Presence 25

2. Experience of the Bidder in providing ERP

Services to at least 2 customers where

University /Institute Modules must have

been implemented at some Government

University/Institute of Higher Learning in

India.

Eligibility Criterion (Minimum

experience)to 1.25 times of the

Eligibility Criterion

50 100

1.25 times of the Minimum

Experience to Twice the


75

More than Twice the Eligibility

Criterion 100

3. Organization and Ownership Status of the

Bidder

Privately Owned /Partnership

Firm 10 25

Private Limited Company 15

Public Ltd Company

/Autonomous Body/PSU 25

4. Bidder’s Presence at the desired Locations Eligibility Criterion 15 25








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(Minimum)to 1.25 times of the


More than 1.25 times of the

Eligibility Criterion 25

5. Bidder’s Average Annual Turnover during

last three financial years




25 50

1.25 times of the Minimum to

Twice the Eligibility Criterion 40

More than Twice the Eligibility 50

6. Bidder’s Mapping of Financial Resources

for the subject RFP,




10 25




Criterion 25

7.

Availability of Skilled Man-Power with the

Bidder to Handle the Project




30 50




Criterion 50

8. Quality Certification of the Bidder Minimum Eligibility Criterion 50 100

More than the Minimum

Eligibility Criterion 100

9. Technical Solution, Project Implementation

Plan,

Good 50 150

Very Good 100

Outstanding 150

MAXIMUM SCORE OF TECHNICAL BID= 550








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Annexure-N

Bid Evaluation Methodology:

ITI LIMITED

ITI Limited (ITI) is a Public Sector Undertaking which functions under the aegis of The Ministry

of Communications and IT, Government of India. It follows all the financial and administrative

rules and procedures put in place from time to time to conduct the business activities.

We are having Registered & Corporate Office at Bangalore and engaged in the business of

Telecom / ICT project implementation, Supply of Hardware and Software and the related services.

OBJECTIVE

The objective of this Invitation for submission of bids against this RFP/Tender is to identify a

suitable agency to help ITI in the implementation of ERP Project for Integrated Institute

Management System for an Institute of National repute located in North India where ITI has

already been chosen as a main Agency to implement the ERP Projects.

The Bidder The selected bidder who is to play the role of a ‘System Integrator’ for ERP has to enter in to a

contract with ITI Limited to forge a case-specific business alliance to provide the deliverables.

The prospective bidders are advised to study the RFP/Tender document carefully. Submission of

your RFP/Tender shall be deemed to have been done after careful study and examination of the

same with full understanding of its implications. Failure to furnish all information required in the

Document or submission of an RFP/Tender not substantially responsive to it in every respect will

be at the Bidder’s risk and may result in its outright rejection.

The Bidder shall bear all costs associated with the preparation and submission of its Bid, including

cost of presentation for the purposes of clarification of the Bid, if so desired by ITI Limited. In no

case, ITI would be responsible or liable for those costs, regardless of the conduct or outcome of the

Tendering Process. ITI reserves the right, not an obligation, to carry out the capability assessment

of the Bidder(s). This right inter alia includes seeking technical demonstrations, presentations and

the site visits.

A ‘Prospective Bidder’ must possess the following basic qualities:

a. Willingness to sign agreement with ITI for addressing the end-customer’s requirements as

per the terms and conditions.

b. The requisite technical experience, qualification and competence in the field of ERP

applications.

c. Investment Capability.

d. Ability to withstand the Business-Risk.

e. Understanding of provisioning of appropriate type of Products/Solutions/Service offerings

best suited to the case-specific requirement.








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f. Arrangement of Warranty and Post Warranty Maintenance support.

g. Backing of OEMs through Support Letters from the major OEMs.

h. Adherence to Ethical Business Practices and Professionalism.

DEFINITIONS:

a ITI means M/s ITI Limited.

b The Purchaser means ITI Ltd Lucknow.

c The End-Customer means ITI’s Government customer.

d SI means System Integrator or the Vendor who has to be selected for the Implementation of

the project.

e The Bidder means the SI /Vendor or Consortium who submits this RFP/Tender.

f The Deliverables means all the Systems (both Hardware and Software), Equipment,

Devices, Services related with the proper execution of the project as envisaged under the

Order / Contract to be signed by the 'end-customer’.

g The Purchase Order means the order placed by ITI on the SI / Vendor.

h The Contract Price means the price payable to the Supplier(s) / Vendor(s) under the

Purchase order for the full and proper performance of its contractual obligations.

i Evaluation is a process of adjudging the RFP/Tender to the satisfaction of ITI.

j ICT means “Information and Communication Technology”

k LOI means “Letter of Intent”.

l IPR means Intellectual Property Rights

m OEM means Original Equipment Manufacturer

n QCBS means Quality cum Cost Basis Selection where both Technical and Commercial

aspects of bidding are taken in to consideration

o MOU means Memorandum of Understanding

p EMD means Earnest Money Deposit /Bid Security

ELIGIBILITY CRITERIA:

The bidder must be a Registered Indian company or Consortium* led by an Indian Company. The

Bidders are required to refer the ‘Annexure-E’ for the details of the eligibility criteria. The bidders

shall submit necessary documentary proof (certified photocopies) showing that they meet the

specified eligibility criteria (Please refer Annexure-D).

Considering the importance of the project as well as that of the end customer, it is very much

desirable that the bidders have sufficient experience in the desired area.

The bidder must have not been declared black listed / ineligible to participate for bidding during

last five financial years by any State / Central Govt / or PSU due to unsatisfactory performance,

breach of general or specific instructions, corrupt or fraudulent or any other unethical business

practices.

The date of Eligibility shall be Date of Publication of the RFP/Tender Notification.








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In case if any of the Qualifying Criterion is not met, the Bid / Tender will be declared unresponsive

and the same will not be evaluated further.

*Constitution of Consortium:

1. The Lead Bidder of the Consortium has to be an Indian Company. The consortium may

comprise of Max 3 companies (1 Lead Bidder and 2 members).

2. All the member firms of the Consortium shall jointly fulfill the Eligibility criteria as

detailed in the RFP/Tender document.

3. The Lead Bidder of the Consortium can only submit the Bid (RFP/Tender) on behalf of the

Consortium. The Bid may be signed by all the member firms of the Consortium.

Alternatively, the bid may be signed by the Lead-Bidder. In such a case, the Power of

Attorney from each member firm authorizing the Lead-Bidder to sign & submit the bid on

behalf of individual member firms must accompany the Bid (RFP/Tender). However, other

members of Consortium may participate in techno-commercial discussions/ meetings along

with the Lead Bidder.

4. Original ink signed MOU between the Consortium member firms duly signed by the Chief

Executive/Directors of the consortium member firms must be accompanied with the Bid.

5. The role and responsibility of each consortium member firm has to be annexed/ attached (in

the Form of the Responsibility Matrix) with the MOU. MOU must also state that all

member firms of the Consortium shall be jointly and severally responsible for discharging

all obligations in case of award of Order/Contract.

6. The Bid Bond (Earnest Money Deposit) and Performance Guarantees can be submitted by

any of the Consortium member firm on behalf of the Consortium.

7. All the correspondence will be done with the Lead Bidder and shall be binding on all the

Member firms of the Consortium.

8. The payment shall be made by the Company only to the Lead Bidder (or ESCROW A/c of

the Consortium if requested) towards fulfillment of Contract obligations.

GENERAL TERMS AND CONDITIONS

1. The Bidder(s) are required not to impose their own terms and conditions to the bid and if

submitted, it will not be considered as forming part of their bids. The decision of ITI shall

be final, conclusive and binding on the Bidder(s).In a nutshell, the Conditional Bid or Bid

with deviations will be summarily rejected.

2. Only those who qualify the eligibility conditions would be considered for further

evaluation.

3. The bidder is expected to go through the enclosed Document (Annexure-W) to have clarity

on Scope of work. The bidders are to quote only fully compliant solution.

4. Any clarification issued by ITI in response to query raised by prospective bidders shall form

an integral part of bid documents and it shall amount to an amendment of relevant clauses

of the bid documents.








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5. A clause-by-clause compliance statement to all Sections of the RFP/Tender document is to

be submitted in the Technical Bid, demonstrating substantial responsiveness. A bid without

clause-by-clause compliance statement to all the sections of the RFP/Tender document

including the Technical Specifications, Commercial Conditions, Special Conditions and the

Annexures shall not be considered for evaluation and shall be summarily rejected.

6. The bidder has to consider the following major Cost Factors while arriving at a commercial

decision:

Direct Cost (requisite IT Hardware and Application Software)

Fiscal Cost

Logistic-Cost

Taxes/ Duties

Services and Administrative Cost

Training and Documentation Cost

Contingencies

7. Please note that if any document/authorization letter/testimonies are found fabricated /false/

fake, the bid (RFP/Tender) will be declared as disqualified and EMD will be forfeited. This

may also lead to the black-listing of the bidder.

8. All the required documents to establish the bidder’s eligibility criteria should be enclosed

with the original Tender (Technical-Bid) itself. The Bid/Tender will be evaluated on the

basis of the documents enclosed with the Original Bid only. ITI will not enter into any

correspondence with the bidder to get these certificates/ document subsequently. However it

reserves its right to get them validated/verified at its own.

9. Due to any breach of any condition by the bidder, the Bid Security (EMD) submitted by the

bidder may be forfeited at any stage whenever it is noticed and ITI will not pay any damage

to the bidder or the concerned person. The bidder or/and the person will also be debarred for

further participation in future RFP/Tender/Tenders.

10. The successful bidder bid security (EMD) will be discharged upon the bidder acceptance of

ITI’s Order in due course of time and furnishing the Requisite Performance

Security/Guarantee.

11. The bid security of the unsuccessful bidder will be returned/ discharged within 15 days of

the opening of the Bids.

12. The bidder is required to enclose Notarized Copy of the Power of Attorney from its

Directors/Top management which should indicate clearly the name of the signatory and

title. Bidders must ensure that all the documents are sealed and signed by authorized

signatory.

13. The Power of Attorney given to the Authorized Signatory should be submitted and executed

on the non-judicial stamp paper of appropriate value as prevailing in the respective states(s)

and the same be attested by a Notary public or registered before Sub-Registrar of the

states(s) concerned.








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14. The proceeds of the performance security shall be payable to the Purchaser as compensation

for any loss resulting from the supplier’s failure to complete its obligations under the

contract (if signed).The performance security Bond will be discharged by the Purchaser

after completion of the supplier’s performance obligations including any warranty

obligations under the contract.

15. “DISCOUNT, if any, offered by the bidders shall not be considered unless specifically

indicated in the price schedule.

16. ITI shall not be responsible for any postal delay about non-receipt / non-delivery of the

bid/documents. This RFP/Tender Document is absolutely not transferable.

17. The bid submitted may be withdrawn or resubmitted before the expiry of the last date of

submission by making a request in writing to ITI to this effect. No Bidder shall be allowed

to withdraw the bid after the deadline for submission of the RFP/Tender.

18. It is further stressed that the cartel formation with other bidders would result in

Disqualification of the Bidder.

19. ITI reserves the right to accept or reject any Tender/Bid partially or fully or annul the

bidding process and reject all bids at any time prior to award of contract without assigning

any reason thereof and without incurring any liability to the respondents. ITI Limited also

reserves the right to withdraw this RFP/Tender, should it be necessary at any stage.

REJECTION CRITERIA

The Tender/Bid will be rejected in case any one or more of the following conditions are

observed: 1. Bids received without Proof of Purchase of RFP/Tender Document and EMD as per

requirement.

2. Bids which are not substantially responsive to the Invitation for the Tender.

3. Incomplete or conditional RFP/Tender that does not fulfill all or any of the conditions as

specified in this document.

4. Inconsistencies in the information submitted.

5. Misrepresentations in the bid proposal or any supporting documentation.

6. Bid proposal received after the last date and time specified in this document.

7. Bids found in unsealed cover, corrections in the bids.

8. Unsigned bids, bids signed by unauthorized person (without a valid Power of Attorney.

9. Bids containing erasures or overwriting except as necessary to correct errors made by the

Bidder, in which case such corrections shall be authenticated by the person(s) signing the

bid.

10. Bid shall remain valid for the specified period from the date of opening of

RFP/Tender/Bid prescribed by the purchaser. A bid valid for a shorter period shall be rejected by

the purchaser being non-responsive.








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BID EVALUATION PROCESS / METHODOLOGY

1. Prior to the detailed evaluation, ITI will determine the substantial responsiveness of each

RFP/Tender/Bid to the RFP/Tender Document. For purpose of ascertaining the eligibility, a

substantially responsive bid is one which confirms to all the terms and conditions of the

RFP/Tender Document without deviations.

2. The purchaser’s determination of bid’s responsiveness shall be based on the contents of the

bid itself without recourse to extrinsic evidence.

3. ITI may waive any minor infirmity or non-conformity or irregularity in the Bid /Tender

which doesn’t constitute a material deviation, provided such waiver doesn’t prejudice or

effect the relative ranking of any bidder

4. The Bids/Tenders submitted by the Bidders would be subjected to a well-defined and

transparent evaluation process.

5. The Bidder(s) will be evaluated on QCBS (Quality cum Cost Basis Selection) System with

a 70% weightage for Technical Bid and 30% for Commercial Bid.

6. A maximum of 700 marks will be allocated for the Technical Bid. The evaluation of

functional and technical capabilities of the Bidders will be completed first as per the

following process:

7. The technical proposals only will be subjected for evaluation at this stage. The Bidders

scoring less than 350 marks (cut-off score) out of 700 marks in the technical evaluation

shall not be short-listed for next stage of Financial-Bid evaluation process.

8. In case, more than three participating Bidders qualify on technical criteria and reach or

exceed the cut-off score of 350, then ITI at its sole discretion may qualify maximum three

(total) Bidders on the basis of the top three scores.

9. Only those Bidders who qualify as per the specified Eligibility Criteria shall be considered

for technical evaluation in which scores will be awarded based upon the evaluation matrix

given at Annexure-M. The bidders scoring at least 350 points in the technical evaluation

shall be considered for further financial evaluation. However, weightage will be carried

forward from technical qualification stage to financial bid evaluation.

10. The bids will be eventually evaluated on the basis of the vendor ratings which will be done

on the basis of combined scoring of the Technical Bid (weighted) and

Financial/Commercial bid.

11. ITI may, at its sole discretion, decide to seek more information from the Bidders in order to

normalize the bids. However, the Bidders will be notified separately, if such normalization

exercise as part of the technical evaluation is carried out.

12. The Bidders who are short-listed based upon technical criteria would be asked to make a

presentation on their solution at Lucknow, at their own cost.

13. The Bidder getting the highest Vendor Rating (VR) shall be selected as a Vendor.








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Final Vendor Rating will be governed as per the following formula:

VR = TR + CR

Where VR is overall Vendor Rating

TR is Technical Rating

CR is Commercial Rating

TECHNICAL RATING (TR) would be evaluated on the basis of the following formula:

TR = TECHNICAL SCORE

Where Technical Score would be calculated as per the Technical evaluation Matrix given at

Annexure-M.

COMMERCIAL RATING (CR) would be evaluated on the basis of the following formula:

CR = 300 x COMMERCIAL SCORE (CS)

Commercial Score (CS) Commercial Rating is based on Commercial Scoring (CS) of a particular bidder which will be

worked out as per the Formula given below:

CS = LQ

AQ

Where:

AQ is Actual Quote of a particular Bidder under consideration.

LQ is Lowest Quote of the Best Bidder

Note:

ITI reserves the right to reject any or all bids without assigning any reasons thereof. It shall not be

obligatory for ITI to award the work only to the lowest bidder.








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Page |O-1

Annexure-O Operation and Support Plan for ERP implementation:

Support Mission

The mission of ITI w.r.t. Service and Support is Total customer satisfaction through close

interaction with our valued customer, users and the equipment manufacturers.

The goal should be to deliver tangible services by making the system knowledge and Problem

solving technologies available when ITI’s Customer needs them most. The aim of the system is to

extend the life and productivity of the supplied product and protecting Government’s assets and

investments.

Service Parameters

We expect the services from the System Integrator on the following parameters:

Response Time

Problem Resolution

Accuracy of Answers by Servicing Staff.

Overall Satisfaction to ITI’s Customer

Courtesy and Professionalism towards users

Remote problem diagnosis and support

The SI shall use electronic remote support tools to isolate the problem and facilitate the timely

resolutions.

Onsite Support

For critical issues that cannot be resolved remotely, skilled and qualified/certified Customer Engineers

are to be deployed to the site to trouble-shoot the ERP software to bring the same in to the operational

condition.

Understanding of Service Levels

The SI shall offer an integrated operation- support approach with built-in escalation for

effective problem resolution. Level 1 is the Standard help desk support (Local/Remote), Level

2 is Advanced Technical Support at site and Level 3 is at Development Centres.

All three levels of expertise should be seamlessly integrated into a cohesive support team

capable of responding to the user problems, system maintenance and enhancements in a timely

and cost effective manner.

______________








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Annexure-P Technical Presentation

As Bidder’s clarity on the understanding of the requirements is a ‘Prudent Factor’ of the

assessment of the capability of the prospective System Integrators, all bidders would be given an

equal opportunity in a transparent manner to project their strengths. This Power-Point presentation

will carry weightage in the Technical Bid (150 marks out of 700). The presentation would be

agenda based where each aspect would be given due consideration. The presentation would be of

30 Minutes duration (Approx.)

The agenda of the presentation is given below:

Sr.

No

Agenda Point of the Presentation Max

Marks

Allocation

of Marks

01 Understanding of Technical Requirements 150 50

02 Capabilities of the ERP Implementation Agency and the

Technology Partners

45

03 Project Implementation methodology including Resource

Deployment

15

04 Challenges and concerns from the bidder’s perspective. 05

05 Expectations from ITI 05

06 Security aspects of Solution 10

07 Assessment for Internet Band Width for Administrative

functions on Cloud.

10

08 Warranty and Post-Warranty Support Methodology 10

Total 150

The Bidders are supposed to submit both ink-signed Hardcopy and Softcopy (in CD/DVD) of the

presentation for further evaluation and records. The bidders would not be given further time-slot to

revise/modify the presentation. The bidders may bring the product specialists and Project

implementation team members along with Commercial managers to submit the spot clarifications

if any.

The presentation would remain confidential and the details of one bidder shall not be shared with

any other bidder by the Nodal agency.

The bidder shall intimate the Details of the Presentation Team members in advance to avoid any

confusion at later stage.

The scoring of this presentation shall not be declared same day.


Expression of Interest /Tender Reference : ITI/RO/LKO/2K16/IT/Tender/IIMS Dated: 7th Sep 2016


This Document has been published in the Month of

Sept 2016 by ITI Limited Lucknow. The document

is meant for prospective Bidders/System

Integrators/ Business Associates and ITI Limited

only.

Page | Q-1

Annexure-Q

Performanceand Quality Requirements:

We understand that the Software Design is a creative process where the Design activities include

algorithm design, architectural design, system specifications, component design and data

structure design. We expect not only the customer friendly features from the ERP Platform but

also a very good Performance based User Experience.

As the intended ERP product is expected to be used for an extended period of time by the users

who may not be technically familiar with its internal design aspects and the detailed

specifications of the ERP product/platform, extensive interactions between the actual users of the

platform and the implementer would be required to firm up the requirements and product delivery

through a mutually agreed document.

All standard steps in implementing, commissioning, and ultimately tailoring the system to the

user requirements ( to the expected level of User Experience ) are to be taken at each phase of

Software life-cycles i.e Elaboration, Construction and Transition.

Since the good performance of Software is a derivative of a ‘Good-Design’, Procedural /

Architectural /Interface Design and set of Technologies all are very important. Performance

cannot be retrofitted; it must be designed into software from the beginning.

Besides functionality, the quality and performance attributes of the ERP platform are very crucial.

The ERP platform should comply with the following desired attributes:

Sl No Description of the

Desired Attributes

Metrics Compliance Remarks

Yes No

01 Functional/Object

Cohesion and

Coupling

Each component should

behave as a self-contained

entity (cohesive) and the

intended components /

modules should fit together to

function as an unified system.

The design should have

strength of the inter-

connections between various

system components for better

performance.

02 Compatibility The software should be able

to operate with other products

that are designed for

interoperability with another

product.








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Page | Q-2

The software should be

backward-compatible with an

older version of itself.

03 Scalability The software should adapt

well to increasing data or

number of users.

Presently the system must be

capable to cater up to 0.15

Million users

04 Concurrency/

Availability

The number of concurrent

users that the system is

expected to support at any

given moment should be at

least 20000.

05 Modifiability/

Maintainability

The software should provide

ease in the fixing of the bugs

and the accomplishment of

the functional modifications.

06 Extensibility It should have scope for

Seamless addition of the new

capabilities to the software

without major changes to the

underlying architecture.

07 Usability The software user interface

must be usable for its target

user/audience. Default values

for the parameters must be

chosen so that they are a good

choice for the majority of the

users.

The user interface designs

should be process oriented

and user need not to

remember the navigation path

to do the activities. On every

page contextual help should

also be available to the end

users to understand the

process and how to work on

the page.

It should have Smart Phone

compatible GUI design.








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08 Adaptability The system must be well-

documented and the

documentation should be up

to date so that change

Management becomes much

easier.

It should be possible to trace

the links between various

design components so that

change consequences can be

analyzed and implemented.

09 Portability The same software module

should function properly in

different environments.

The system should provide

WEB API Services which can

be easily consumed by

various technology platform

like JAVA, PHP etc and can

be used on various mobile

devices

10 Fault-tolerance The software should be

resistant to and able to

recover from component

failure.

11 Modularity The software should comprise

of the well-defined,

independent components

which leads to better

maintainability.

The individual components or

modules should be developed,

tested and implemented in

isolation before being

integrated to form a desired

ERP software system.

12 Reliability The software should be able

to perform a required function

under stated conditions for a

specified period of time.

13 Robustness /

Resilience

The software should be able

to operate under stress or

tolerate unpredictable or

invalid input.








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14 Security The software must be able to

withstand hostile acts and

influences and enjoy

immunity against the

following minimum web-

vulnerabilities: 1. Injection

2. Broken Authentication and

3. Session Management

4. Cross Site Scripting

5. Insecure Direct Object

6. References

7. Security Misconfiguration

8. Sensitive Data Exposure

9. Missing Function Level

Access Control

10. Cross Site Request Forgery

11. Using Components with

Known Vulnerabilities

12. Un-validated Redirects and

Forwards

15 Response time Server response time should

be 200 ms Max

Render response time should

be 150 ms Max

16 Code Efficiency/

Execution Time

The software should perform

its tasks within a user-

acceptable time. The software

does not consume too much

memory.

17 MIPS Speed of code in terms of

Millions of instructions per

second at which a system

functions

18 Bandwidth

Requirement in the

Cloud environment

Bandwidth requirement per

user should not be more than

256 Kbps in ideal conditions.

19 Testing It should comply with the

following Six Level Quality

Testing Mechanism: Production- Level Test

Developer Unit Test

Lead Test

Business Analyst Test

Support Test

Client UAT Test



Annexure-S

Scope of Work and IIMS Features:

Introduction to Integrated Institute Management System

The envisioned IIMS has to offer a feature rich, integrated, supportable and secure technological

We, ITI Ltd. have been awarded an ERP project by some upcoming Medical Institute of National Importance which is essentially a Web enabled Integrated Institute Management System hereafter referred to as IIMS to manage the various functions of the Medical Institute with a vision to enhance the overall efficiency. Some of the broad objectives of the envisaged ERP are:

• To automate the entire process of the Medical Institute to provide educational services and a paperless environment meant to serve the Students and Staff of the Institute.

• Speedy information flow among different areas of Institute for better Transparency, reliability and time saving of the work Process.

• To share and get the information optimally in a better way for efficient decision-making with increased accountability.

• Better and timely addressing of the grievances of the Students and Employees. • To integrate the ERP solution with Audio, Video, Data, Mobile Systems with proper

Communication Interface The proposed IIMS would be hosted in a dedicated captive Server Farm (mini data center) and 3rd party data center for recovery of critical data in case of disaster.

Vision

The envisioned IIMS has to offer a feature rich, integrated, supportable and secure technological environment that would provide Students, Faculties, and Employees and associated agencies with relevant Information on demand basis (any time/ place). This environment may be categorized as follows:

• Persistent – through an infrastructure that provides the facilities, security and support structures that facilitates “always on” services

• Transparent – through services that are integrated, easy to use and reliable • Dynamic – will remain relevant in line with technological advances • Borderless – accessible from anywhere, at any time and to anyone within prevailing

technology and security limits • Flexible – within agreed frameworks • Community based - to speed up the Process , research and administration activities


This Document has been published in the Month of Sep 2016 by ITI Limited Lucknow. The document is meant for prospective Bidders/System Integrators and ITI Limited only.

Page | S-1



Project Description

The Scope of this RFP includes, but not limited to help ITI Limited in Design, Supply of the ERP Software, Installation, Customization, Configuration, Maintenance of the software and other components required for the different ERP Modules required by ITI’s client. This may also envisage parameterization, acceptance testing, documentation, trainings, knowledge transfer and support.

The solution offered should be web based, preferably open platform and support data transfer and consolidation from both the networked (3rd Party Data-Centre) and standalone system (Local Server Farm/Captive Data Centre belonging to the client).

Please note that the Functional, Report and Monitoring requirements mentioned in the RFP are not exhaustive and may be amended even after this RFP (depending upon ITI’s customer).

The envisaged Institute Management System (ERP) would cover the following basic activities of a typical Institute (one module for each activity) up to 150000 users (students, student-wards and Institute staff members.

The proposed implementation of IIMS is aimed at deriving benefits of ICT for the students, faculties and the administrators.

ITI’s Customer is looking forward to implement the Integrated Institute Management System with the following features:

IIMS Functional Requirement

Functional requirements of Institute Management and Information System

This section describes the functional requirements along with the services for the ERP modules and sub modules:

Group A- ERP Modules for the Academic Activities comprising of the following:

• A1. Software Module for Admission and Academic • A2. Software Module for Fee Management • A3. Software Module for Self Service Portal for Students • A4. Software Module for Question Bank Management & Question Paper Generation • A5. Software Module for Pre-Examination Management • A6. Software Module for Examination Management & Result Processing

The details of the above modules are being given below:



Page | S-2



A1. Software Module for Admission and Academic :

Based on the Cut-off list generated in the Pre-Admission Process, the students would seek admission in the Institute. Once their admission is confirmed by the Institute authorities based on the cut-off list and Admission fees submitted, the status of the particular student should upgrade to “Approved” in the Institute Database with the relevant details of the Degree Programs.

After the admission, the Institute would enroll the students in their respective courses and Institute shall issue them enrolment numbers. At this stage, the students are also provided with their respective Student ID Cards and Library Cards by Institute, who get admission in Institute,

Before the commencement of the course, as per the students’ enrolment in various courses, Institute would issue the Course Timetables to Campus Students. Further, students should be allocated with their Student Advisor and should be given access to their own Student Webpage. There would a regular monitoring of the academic conduct by course-wise attendance records, Lesson / Course Plan for Faculty-Students, Online-submission of Assignments, Online Virtual Classes, and Discussion Forums etc.

Academics: This module should display the Institute’s Course catalogue, allow online course registration, calculate class availability and allow advisors to communicate directly with students on course selection issues

Feature List: • Multiple College Creation • Degree Type Creation (UG, PG, PhD, Certificate Courses Etc.) • Degree Course Creation (Configurable option of academic year wise course creation) • Degree rules creation (Minimum Attendance Required, Notorious activities, Fee submission

etc.) • Student course allocation • Student/ Faculty Timetable creation • Student attendance • Academic calendar • Faculty course allocation • Faculty lesson plan • Exam Creation (Internal, External, Class Test etc.) • Exam Type Creation (Theory, Practical, Viva-Voce, Tutorial etc.)



Page | S-3



• Grace Policies Configuration • Dynamic Exam weight-age Configuration • Dynamic Degree Creation (I, II, III Etc.) • Dynamic Degree Year Creation (1st, 2nd, 3rd etc.) • Academic year creation • Dynamic Statistical Report Generation (Gender, Category, Degree-wise etc.)

A2. Software Module for Fee Management:

This module allows the users to setup and define fee structure of any complexity with creation of different fee heads. Fee collection, exemption, Scholarship, adjustments, fine or refund activities are taken care of in this module. This includes generation of various management reports, fee slips and automatically generated fee payment alerts to students before the due dates.

Features: • Defines multiple tuition fee structure for different degree programs based on the Institute's

Academic Fee policy and structure; • Allows for different payment terms such as instalments and/or full payment; • Ability to define and maintain an instalment structure; • Allows for collection of fees using different methods e.g. cash, cheques, bank deposits, online

etc; • Defines different types of sponsorships e.g. self-sponsor, financial aid, 3" party sponsors etc; • Facilitate the Scholarship Management. • Allows for online payment of tuition fees; • Ability to link a student account to a third party sponsor; • Ability to define and apply exemption credits to student's account; • Provision to calculate tuition fees based on residents and foreign students; • Allows for multicurrency fee payment option. • Allows for Electronic Funds Transfer EFT transaction (e.g. credit card) in real time with

Banking institutions or third parties; • Allows for automatic calculation of fees based on the degree program and courses selected; • Generates a reference number for all methods of payment; the number should be emailed to

manual paid students; • Automatically sets an effective date to indicate when fees should be paid; • Ability to apply penalties for returned cheques;



Page | S-4



• Notifies students by sending alert messages via SMS and/or email of fee over dues or unpaid tuitions, etc;

• Integrates with Financial Module e.g. all student transactions, cash receipts etc, must be sent to the General Ledger;

• Integrates with the Accounts Receivable sub-module;

A3. Software Module for Self Service Portal for Students

Self-service portal provides a platform for students to get, share and disseminate the required & relevant information through discussion forums, chat rooms, mail, document sharing, SMS alerts etc.

All the portal users are allocated with adequate space on the portal to manage the information, events, mails, documents etc for the self use and can be shared among the group members created by the user. Faculty can make use of the portal services to upload on-line tutorials & assignments for the student groups, can apply for the leave on-line, view the details of the leaves into his credit, access to salary slip besides availing the other facilities provided for the users like document sharing & management etc. The users should be assigned a user ID & password to logon to the portal for availing such services.

Feature List: • Online Assignments & Tutorials (for Students) • Course Details • Examination Schedules • Time-Table • Attendance Details and SMS Alerts • Student Personal Details (like fee details, time table, lesson plan, notifications etc. • Academic Calendar • Discussion Forum & Instant Messaging • Personal Document Management with Content Search • Document Sharing (Workgroup) • Album • Notice Board • Poll for Students

A4. Software Module for Question Bank Management & Question Paper Generation

This Module should enable the question paper setter to submit questions in the system along with the answer keys. Questions should be approved by the moderator or authorized person, and saved



Page | S-5



in the Question Bank for future use. To ensure fairness, the system should also allow you to configure question paper templates and generate random question papers.

A5. Software Module for Pre-Examination Management:

Through this module the Students should be able to access and fill up the examination forms (Regular, Private & Late Exam forms) online and the Institute would be able to maintain a central database for the same. Based on this database, the Institute would generate the Roll Number List in pre-defined formats.

This database would also enable the Institute to estimate the actual number of Question Papers & Answer Sheets required and help them to procure the same appropriately. Further, the Institute would be able to dispatch these Question Papers & Answer Sheets to the Colleges based on their requirement. The examination process would be further streamlined with the Dynamic Exam Centre Allocation, Examination Schedule generation, Student Exam Centre allocation, Admit Card printing College wise etc.

For Self-Financing Colleges, there should be an Examination Superintendent appointed for monitoring of exams at the self-financing Colleges. There would be information sent to the Secrecy Department for question paper setting & printing and to Stores Department for the procurement of answer sheets.

The Secrecy department on receiving the request for question paper setting would create a paper setter pool from faculty within the Institute Campus, Colleges & external Experts depending upon the degree/program course to finalize two/three sets of question papers so as to decide at the last minute about which question paper to be sent for a particular course/ exam. The secrecy department shall also send information to Accounts Department for release of Payment to the paper setter pool of people.

The Confidential department shall store the printed question papers as per the date sheet and would sent these papers to Colleges (code-wise) on the basis of student roll list, courses, electives etc. The system would further enable the Institute to dispatch the admit cards to the students. There would also be automatic generation of rule based seating arrangements for Institute campus exams and for affiliated Colleges separately.

(I). Examiner’s Database Management and Panel Creation:

• Examiner Database Management should be done for paper setters, evaluators, and practical examiners.

• Examiner’s panel for paper setting should be created.



Page | S-6



• Invigilator Pool Management. • Examination Form approval should be done online by Examination Cell. • Examination Schedule degree program wise. • Examination Centre Management • Exam Fee Configuration

(II). Student Registration and Enrolment and Roll Number Generation:

Online Student Registration should be done with Photograph, Degree Program name, Branch, Part time / Full time, Personal/demographic Details. Enrolment and Roll Number is generated after approval from CoE (Controller of Examination) department. The format of enrolment / roll number is fully configurable so that the format can be change session wise if required.

• Online exam application - this should be filled by the students using student self-service portal. Student can select various courses like core/electives/Research on this online exam form. Students can also apply for backlog/supplementary exams online.

• Online fee submission facility should be given, so that the students can submit fees using online payment gateway or through bank challans.

• Colleges can submit student attendance online to the Institute. • Institute can define various examination Centres and generate exam schedule including details

of regular/Back papers. Exam Schedules can be generated date wise/Program wise/Centre wise etc.

(III). Hall Ticket Generation and Issue:

• Student Attendance data cross referenced • Hall tickets generated online, approved with Electronic Signature of CoE • Exam schedule and Hall tickets can be downloaded by students and Colleges online (on

student and College portal respectively) • Hall Ticket printed at the Institute and duly authenticated by the signature of Chief

Superintendent. • Examination hall tickets can be generated online and made available on student portal as well.

System Features: • Issuance of notification regarding dates for filling up of examination forms. • Short listing for eligible candidates and preparation of checklist which can be accessed by the

examination department for approval. • Generation of roll number list which can be accessed by the examination section & concerned

Colleges. • Generation of Admit cards & Attendance sheet where the concerned Colleges have access to



Page | S-7



such information. • Appointment of coordinators for evaluation of answer sheets under confidential section. • Fixation of evaluation Centres & appointment of examiners.

A6. Software Module for Examination Management & Result Processing:

In this module, the Institute shall begin the process of conducting examination. The System would ascertain Faculty Flying Squads for random College visits. There would be online entry of daily Student Attendance at the exam Centre s.

Internal Examinations at the College/Campus Departments During the Internal Examinations, Colleges shall feed the Internal Examination marks after approval of competent authority at College. These marks once fed, would be locked by the designated College’s officials and then, would be made available to the Institute Examination Department.

Annual/ Half Yearly External Examination: The Institute would conduct yearly/ half yearly external examination for all the Colleges, depending upon the course and would receive answer sheets, attendance sheets and unfair means cases from Colleges. The Answer Sheet would be encoded with a newly generated fictitious roll number. There would be Evaluators’ Pool Creation& subsequent answer sheet allocation to the selected Answer Sheet evaluators, decoding of roll numbers and feeding of marks / grades at Centres by the Institute staff. There would be facility provided during the Evaluation of copies and marks feeding for capturing / recording of videos at the evaluation Centre s, as the Answer sheet evaluation would be done at these Centres only. For the payment to answer sheet evaluators the details would be sent to the Accounts Department for disbursement.

The Practical Exams would also be handled by the system by way of selection of external Practical examiners, pre-payment by the Institute to Colleges for examiners, allocation of Colleges to examiners & information about dates of Practical Exam to Colleges as well as examiners is prepared through the system and sent to Colleges and examiners, so that these examiners visit Colleges for Practical Exam on the prescribed dates. They should feed the marks and these marks shall be locked by HOD at the Colleges. The Examiners payment shall be made by the Colleges immediately after the practical Examination.

Immediately after this, the process of Result Generation, College-wise Result notification shall happen. This should follow with the process of generating merit lists, marks sheets & printing of certificates by the system.

Re-evaluation and Improvement in marks, if any is taken at this stage, if any student applies for the same. Thereafter, system should generate Degrees for those who have completed their studies, Dispatch of the above documents to respective Colleges/Departments, organizing of Annual



Page | S-8



Convocation and award of Degree at the Institute.

Exams are scheduled and admit cards get prepared and distributed. Question paper setters can be finalized and given assignments. The examiners are finalized and informed. The invigilators for observation are informed. Question papers are set and printed. Result is prepared and mark-sheets get printed. Result is declared and mark-sheets get distributed. Publishing of results online on the web, making the same available on Intranet, allowing online printing of results etc. Student can also apply online for re-examinations etc.

Facilitating payment to the examiners, involving: recording the activities, routing them to the appropriate office for approval, redirect the approved report to the Finance Department for payment, collecting the payment, issue to respective examiners etc.

(I). Result processing and Notification: • Practical and Internal Marks entry directly from the Colleges/Departments. • Compilation of Internal/External/Practical Marks. • Result processing on the basis of rules and regulations of the Institute. • Rollback of result process if any problem arises at runtime. • Locking marks once it is finalized, so it cannot be changed. • Online publication of results. • Graphical representation and statistical report of the results (in the form of graphs, charts

etc.). • Short-listing of students for next semester, back log students, year back students etc. • Various MIS reports like College-wise result report, Branch-wise result report, Subject-wise

result report. • Facility for students to view their previous semester results, grades and marks obtained on

student self-service portal. (II). Mark sheets and Certificates generation:

• Printing of mark sheets in specified format (it can vary for degree program wise). • Mark sheets should have student photograph, and other student details along with their

marks/grades. • Suitable Security features on the mark sheets such as barcode, unique number etc. • External organizations can verification mark sheets using unique number on every mark sheet

with suitable payment system for online verification. • Generation of various certificates such as migration certificate, eligibility certificate and

provisional certificates from the system. • System provides facility of generating duplicate mark sheets/certificates.



Page | S-9



Group B- ERP Modules for the Financial Activities comprising of the following: • B1. Software Module for Financial Accounting • B2. Software Module for Budgeting • B3. Software Module for Stores & Purchase

B1. Software Module for Financial Accounting

This module looks after all financial aspects of the Institute including incomes, expenses, revenue generation, cash and bank related transactions. This module should be linked to all those modules, which are related to revenue generation through which all transactions take place automatically without any hazard after the approval of authorized officer. This module should be fully privileged based and password protected. Users should be defined as per the Accounts Officer authorization.

It looks after all type of financial aspects through different departments periodically and reports are generated according to the person concerned as per the requirement. As financial accounts is the backbone of any establishment. It is being developed by the highly qualified professionals with a huge knowledge of all if & buts of accounts. College/ Units/ Divisions-wise Accounts & Budgets can be efficiently managed and the same can be consolidated centrally at Institute level so the management can be done at college as well as at Institute level.

This module shall have the following capabilities: • General Ledger • Accounts Receivables/Sales • Accounts Payable/Purchase • Cash & Bank • Financial Statements • Journals & Contra • MIS Reports • Dashboard – Organization Performance • Configuration, Setup and User Management • Advanced Features

B2.Software Module for Budgeting

The Budget module shall provide the following facilities: • Project planning and monitoring for Plan, Non-Plan and others funds of the Institute. • Take care of the project purchase approvals, manpower planning, and fund utilization

reports.



Page | S-10



• Department-wise/ function-wise/ project-wise/ funding-wise budget estimates with automatic projections, based on specified parameters.

• Requests for budget approvals, replies and approved amount. • Estimate and revised budget creation • Unit/Division Wise Budget Requisition • Consolidation of Budget Requirement of all Units/Division of Institute • Creation of Estimated and Revised Budget Statements • Institute Budget head wise Expenditure statement • Fund Type Wise Income & expenditure statement • Auto Creation of Budget Allocation Certificate • Budget Approval • Budget Allocation • Budget Re-appropriation • Location / Branch wise budget distribution

B3. Software Module for Stores and Purchase

This module should automate the procurement and inventory part of the Institute. It should follow the process once purchase order has been generated then the material should be taken in after the physical inspection. Once the material has been taken in then it can be issued either on the production floor or department or even to individuals. The application should have a three level of categorization of each item so that it can be distinguish well.

Procurement • Perform the complete procure-to-pay process, including requisitioning, purchase-order

management, and invoice verification. • Manage catalog content and enable employee self-service procurement of material and

services. • Collaborate efficiently with suppliers on product development, purchase-order

management; invoice processing, and payment management.

Inventory and warehouse management

• Record and track the quantity and value of all materials, perform physical inventory, and optimize all warehouse resources.

• Plan, enter, and document warehouse-internal stock movements by managing goods receipts, goods issues, storage, picking and packing, physical stock transfers from one warehouse to another, and transfer postings.

Movement Analysis



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• For Party wise/ Item wise/ stock group wise: offers another important inventory management tool called Movement Analysis. With this report the user can analyze the movement pattern of materials either Party wise, Group wise, item wise etc. Using this report the user can analyse the price at which each party has supplied a particular item.

• Movement analysis for Party shows, inward and outward movements of all stocks with effective rate and value for the selected party. Select an item and drill down further and it displays transaction wise details along with a separate column for additional cost.

• Movement analysis of Stock items shows party wise inward and outward movements of stock items with basic rate and effective rate. Select any Party and Drill down further for more analysis

• Movement analysis of a stock group shows the total inward and outward movement of stock items with their effective rates for that particular group of items.

REORDER LEVELS

• It is imperative that Companies maintain sufficient inventory stocks to run their business. Hence many companies would like to maintain reorder levels. We offer a facility to maintain reorder levels. The user can define reorder levels as well as Min order quantities for all items. The user can define Reorder levels as well Min order quantities as per his requirements or it can be defined based on the consumption pattern for a given period (i.e. Days, Months, Weeks, and Years etc.). We provide information on all inventory items that have gone below reorder levels.

STOCK AGEING ANALYSIS

• This is another important report, which is useful for the management to know how fast inventory of various stock items are moving. This report shows ageing period for each and every stock item. The report by default shows ageing by date of Purchase. But the user can select the style of ageing by selecting the option ‘Ageing Style’ (i.e. by date of Purchase, by Mfg date, by Expiry Date, to be expired). The user can also change the period of ageing.

Group C- ERP Modules for the Administrative Activities comprising of the following:

• C1. Software Module for HRMS & Payroll • C2. Software Module for Recruitment • C3. Software Module for Hostel Management • C4. Software Module for Establishment • C5. Software Module for GPF & Pension Management



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• C6. Software Module for Leave Management • C7. Software Module for Self Service Portal for Employees and Website Designing and

Portal Interface

C1. Software Module for HRMS & Payroll

Human Resource Management:

• Posting details of employees • Transfer of records of employees from one office to another • Creation of new posts • Organization Structure details • Recruitment • Employee Identity Cards • Promotion, Transfer, Probation and Confirmation details • Pay fixation and increment details • Educational qualifications, previous experience, present posting & current service details. • Dependent/nominee details • Maintenance of Leave Record • Deputations • Resignation & retirement details • ACRs, Performance reviews • Statistical reports • Disciplinary proceedings & suspension details • Maintenance of details of Foreign visits, Training Courses, conferences, seminars & workshops

attended by employees. • Accommodation Management

Payroll: This module takes care of the entire HR practices & allied activities like the payroll process, Employees salary slips, leave management, detailed bank statement to be sent to the bank, loans, PF and ESI, and conveyance as per the vouchers. One can create any number of salary heads dynamically with the help of formula screen provided.

• Personal information, creation of staff ID cards with barcode • Qualifications, extra-curricular activities • Pay details, service registers



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• Attendance, leave management • Entire HR practices like payroll, salary slips, credit to bank and detailed statement to the

confidential reports and appraisal reports. • Management of pensioners and pension payment. • Promotion & Transfer Details • User defined Salary Heads. • Dynamic Head Creation (DA, DP, HRA etc.) • Professional Tax Slab • Dynamic Salary Structure • Loan & Advance Transactions • Insurance Transaction • Increment Details • Attendance Process • Attendance Adjustment • Auto Salary Process • Arrear Calculation • Pay Slip Generation • Pay Slip Mail Facility • Pay Bill Generation • Monthly Earning Deduction Details • Salary Bank Statement • GPF/CPF Calculations • Staff Quarters • Dynamic Formula Creation (Like 50% of Basic Or 10% of Basic + DP etc) • Employee Wise Salary Structure • Dynamic Salary Process • Multi DDO/Division Support • Auto Salary Transfer to Accounts • Import/Export Facility with Excel • Salary Slip Mailing Feature • Dashboard • Dynamic Search on Various Parameters • Mobile Alerts • Customized MIS Reports



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• Software Module for Recruitment

C2. Software Module for Recruitment This module should provide the following features:

• Committee creation for Job openings • Publishing of new job openings • Selection stages • Selection of sources for requirement • Online application facility for applicant • Screening of application by committee • Short listing of the application • Score sheet maintenance • Final result • Dynamic flow creation for Job • Email notification to applicants • Mobile alerts • Customized MIS Reports as per user requirements • Job opening linked with Portal

C3. Software Module for Hostel Management

Hostel management is linked with the accounting module of the solution as the hostel fee deposited by the student is reflected therein. This module should automate all the procedures related to hostel building information, property information, room’s information, asset inventory, student information, consumables, accounts, mess bills, mess bills payment tracking, a list of hostlers and day-scholars should be generated at any moment of time. Their permanent address, local guardian address, emergency contact numbers etc can also be maintained. The outstanding dues should also be maintained. Monitor the duration of stay in the hostel and when the candidate vacating the hostel. Behaviour statistics of student in the hostel and punishments availed, Generation of reports that should be sent to parents, local guardian, officials etc.

Feature List:

• Creation of Building & Block Information • Provision for Creating Room Types (Single/ Double) • Room Allotment to the Student.



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• Online Vacancy Position of the room • Student Leave Register • Monitoring Visitors & Guest Register • Monitoring the Student Hostel Activity • Transfer of Rooms/Beds • Room Evacuation • Mess / Canteen Management System. • Fee and fine collection

C4. Software Module for Establishment Appointment of different class employees (like Class III, Class IV etc.)

• Recording of joining details. • Maintaining of annual Confidential Report • Maintaining of all important details like:

Annual Increment Promotion Transfer Superannuation Extra Benefits like Uniform Medical facilities Details participation in training program Leaves, LTC Details • Demographic Details • Family & Emergency Contacts Details • Education & Qualification Details • Past employment history • Employment Status • Job description • Detailed Service Book • Allotment of Staff Quarters • Employee Details linked with Portal

C5. Software Module for GPF & Pension Management Pension Calculation: This module should maintain the details of all those employees who are retired from their service. It should maintain all kinds of pension given to the retired employee whether it is a



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normal pension or family pension, which is given to his/ her dependents after his death.

Details & MIS Reports:

• Date of retirement according to employee status. • Pensioner’s details according to super annulations’ pension/ family pension. • Pension bill generation. • Monthly pension generated details. • Annually pension generated details. • Gratuity calculation details. • Commutation of pension according to pensioner details. • Pension Types (Voluntary/Family) • Gratuity Calculation • Commutation Calculation • Monthly Pension Bill • Monthly Gratuity & Commutation Details • Projected Pension & Gratuity Details • Dynamic Search on Various Parameters • Auto Pension Calculation (Stage Wise) • Customized MIS Reports • Arrear Calculation GPF Calculations: This module should maintain the records related to GPF/CPF deductions from the employee’s salary. It also takes care of all records related to provident fund like GPF number, nominee of an employee, annual interest calculations, loans and refunds against GPF/CPF etc.

C6. Software Module for Leave Management This module should contain the following features: • Leave Type Details • Leave Assignment • Leave Transactions • LTC Leave Details • Leave Carry Forward • Holiday List • Dynamic Search on Various Parameters • Leave Application • Leave Approval • Leave Encashment



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C7. Software Module for Self Service Portal for Employees and Website Designing and Portal Interface

Following should be the features of this module –

• Online Leave Application • Leave Approval • Pay Slip Generation • Leave Details • Increment and Promotion Details • Insurance Details • Task and Meeting Management • Meeting Scheduler • Document Management • Transfer Details • Access Demographic details. • Employee qualification details. • Employee previous work experience details. • Earning-Deduction details. • Employee dependent details. • Loan / Advances details. • Insurance details. • Employee Poll. • Employee can generate Salary reports like salary slip, salary register, earning register,

deduction register and arrear register. • Online leave request and approval (Work flow based).

Group D- ERP Modules for the Student Welfare Activities

ERP Modules for the Student Welfare Activities comprising of the following:

• D1. Software Module for Placement Management • D2. Software Module for Alumni Management & Student Verification.

D1. Software Module for Placement Management: This module manages all the activities related to Employer, Student & Institute. It keeps track of the Employer visits to the Institute, their recruitment process, previous recruitment, employer’s expectations etc. On student part it enrolls the students for screening, participating in the



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recruitment process of the company, resume management, list of students previously selected by the employer, employer’s recruitment parameters etc.

Feature List:

• Integration with existing website. • Students tracking for various extracurricular activities. • Students Internship & Part-time Job or OJT scheduler. • Generation of Various Certificates & reports. • Resume upload with customized fields. • Online Resume creation facility • Pre-Placement talks • Comprehensives resume search by employers • Employer visit scheduler • Login for portal admin, students and employers • Facility to post new job vacancies by employers • Send interview letters/mails online • Placement report / employers report • Dynamic dashboard • Placed student details • Integration with alumni • Online Job alert • Comprehensive reports

D2. Software Module for Alumni Management & Student Verification:

Alumni management system promotes interaction among alumni and provides newcomers to that Institute with valuable social and professional contacts. Membership also provides a way for alumni to help each other as well as prospective students, current students, and young alumni, who seek guidance in pursuing their education and starting their careers. Alumni Interaction with Institute, on various requirements of alumni shall also be part of this module. Feature List:

• Member registration • Auto Verification by registration number • Alumni Group management • Discussion Forum management • Alumni member search



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• Alumni Donation opportunity • Scheduling/events/Mass Messaging / circulars to all members • Polls • Institutional news • Integration with Placement cell • Alumni meeting reports • Pledges and donations • Alumni directory

IIMS System Features • Multiple levels Security • Graphical User Interface • Online Help & User Manual • Web enabled Applications • The system should store /retrieve the relevant data in near real time. • The application should have online updating of the transaction in to the Back office

Finance/Inventory • The application should have highly secure web interface for faculties and employees and

the Secure Application should protect the institute data. • The System Integrator Information Technology firm shall adherence to all relevant e-

governance standards defined by Government of India (GOI) from time to time.

Other General features of IIMS

Audit Trail – the data once entered should not be changed without proper permissions. If any changes are made, then full audit trail information related to the date and time of user login and logout, data entered, data modified, data viewed etc. has to be kept to keep track of what changes have been made by whom and when. Provision to modify/cancel all transactions (with their transaction details in audit trail) by only authorized officials should also be there. Alerts – Provision to define configurable alerts for every critical event should be available along with capability to send these alerts to the concerned officials on their mobile phones (including SMS) / e-mails should be available. In-built automatic alerts, wherever appropriate, shall be incorporated. Reports – All reports should be available for downloading in Excel and PDF format to authorized users. Validation – Each input field shall be properly validated before the acceptance of input according to the type and range of the input. In-built validation checks for each field should be available to avoid invalid data entry. Policies implementation



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All policies of the customer (functional/administrative) should be implementable in terms of parameters. The system should have Ability to access processes of any module/sub-module wherever required and in whichever module as per the customer functionalities. Onsite Training Regular onsite training has to be provided to respective users of all modules during implementation till handling over of the system to Client. The Helpdesk services are to be provided. Helpdesk services should include problem resolution to the level of the end user’s desk. Data backup and retrieval facility The system should provide an Easy and customized data backup and retrieval facility. Documentation Documentation in respect of all sub-modules (general user manuals and admin user manuals) is to be provided after implementation/acceptance of each of the sub-modules and implementation of amendments in the sub-module. The manuals should also include instruction manuals.

The Documentation shall include User manuals, Administration manuals detailing out all IIMS administrative activities from the point of view of IIMS’s Installation procedure, Configuration, Backup and Recovery, Security policy, Access policy etc.

Institute’s Website / e-portal

The bidder has to develop/Revamp Website of the Institute. The Institute’s website is to be used for projecting the organization worldwide and provides the information about Institute for various services and facilities. Website shall contain information but not limited to the followings: - Details about the Institute infrastructure - Various facilities and services - Reminder via e-mail, SMS etc. - Education related news and tips - Course and training program organized by Institute - Other information and functionality to be covered as per the requirement of the Institute. - Details of any programs, conferences and/or any academic activities conducted by the institute - Details of any awards and achievement received by the Students or faculty.

Completeness of the system

In addition to the above, any other functionality to be added & customized as per the requirements of the Institute. Integration with the other system like Hospital Management System and Library Management System etc. shall be done as per the requirement of the Institute.

Quality Assurance

Software Quality activities are to be conducted throughout the project life cycle to provide objective insight into the maturity and quality of the software processes and associated work



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products. The Project Manager and QA team of the ERP implementer would be responsible for planning and implementing a Software Quality Program for all software. This entails providing sufficient resources, training staff, managing work products, and monitoring and controlling the program for continuous process improvement. Scope A scope of quality plan is to assure the final deliverable satisfies the customer. Elements of a scope quality plan include: • Customer acceptance criteria defined • Customer (user) requirements defined & prioritized • Scope description • Scope boundaries defined • A table of reviews and/or approvals of key deliverables • Internal customer acceptance criteria defined

Schedule of schedule of the QA The schedule of the QA activities for the duration of the project may include, but are not limited to, the following: • Identify Standards and Guidelines • Evaluate Software Tools • Evaluate Facilities • Evaluate Software Products Review Process • Evaluate Project Planning, Tracking, and Oversight Processes



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• Evaluate Requirements Analysis Process • Evaluate Design Process • Evaluate Integration Testing Process • Evaluate Acceptance Testing Process • Evaluate Release Process • Evaluate the Corrective Action Process • Evaluate Media Certification Process • Certify Non-deliverable Software • Evaluate Storage and Handling Process • Evaluate Deviations and Waivers Process • Evaluate Configuration Management Process • Evaluate Software Development Library Control Process • Evaluate Non-developmental Software • Perform Configuration Audits

System Documentation

Initiate Phase • Needs Statement

• Project Plan (initial) Define Phase • System Support and Acquisition Plan (initial) • Functional Requirements Document • Data Requirements Document • System Security and Privacy Plan • Internal Audit Plan • Project Plan (updated) Design Phase • System/Subsystem Specifications • Database Specifications • Program Specifications • System Support and Acquisition Plan (final) • Validation, Verification, and Testing Plan (initial) • Training Plan (initial) • Project Plan (updated) Build Phase Installation and Conversion Plan (initial) • Test Plan • User’s Manual • Operations Manual • Maintenance Manual



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• Validation, Verification, and Testing Plan (final) • Training Plan (final) • Project Plan (updated) Evaluate Phase • Test Results and Evaluation Reports • Installation and Conversion Plan (final) • Project Plan (updated) Operate Phase • Pilot Test Results • Training Material • Project Plan (updated) Lifecycle Reviews Identify the types of SDM associated lifecycle or non-lifecycle reviews that will be conducted within each project lifecycle phase. Include a schedule of reviews and include how the results of each review will be used on the project • Requirements Review • Preliminary Design Review • Specification Review • Design Review • Critical Design Review • Test Readiness Review • Formal Qualification Review • Production Readiness Review • Acceptance Test Review • Post-Implementation Review

Testing

The ERP implementer has to identify the roles and responsibilities of the QA function in relation to testing throughout the various stages of the project. These include but are not limited to: • Unit testing • System testing • Integration testing • Regression testing • Acceptance testing

Requirements Study /Gap Analysis

The Objective is to gather and analyze the requirements for development of the solution This phase will have the following activities:

System Study and Gap Analysis Study the workflow and functional requirements of the Institute



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Estimate the exact customization effort & costs depending upon the requirements. Present the Gap Analysis report and detailed findings as part of Gap Analysis Document

(GAD) Obtain sign off for GAD and agreement on the customization effort. Prepare a detailed project plan for executing the project Finalize the project reporting and project monitoring procedures Finalize the training schedule and training participants along with the customer team Prepare the Design Document (in case of enhancements) Customization of IIMS modules Prepare Unit Test plans (UTPs) and System Test Plans (STPs)

Tasks & Responsibilities: The ERP System Integrator will have to do the following activities:

Project Plan Phase wise and Maintain continuous status updating Conduct Users Interviews Study & Analyze Existing Processes/System Prepare Draft SRS Incorporate feedback in SRS Submit final SRS for Approval

Acceptance Testing & Training (On Site)

Here the Objective is to perform Testing for Acceptance of Application Software on one month data and Train Users. This activity will be performed On Site. Client will accept the Application System as per the Acceptance Test Plans prepared. The training to users will also be provided.

Following Activities will be performed in this Phase: Creation of Test Environment at Client Site Change Request Forms Reporting of Errors/Bugs Rectification of Errors/Bugs Hand over the application Corrective and Preventive Action Report Obtain Client Acceptance Certificate Obtain implementation sign off Training on effective usage of Application System. Application System Administration Training. Preparation of User Manual Project Closure Report

Handholding

The Objective is to support the accepted software. The phase will be performed at Client site for a time period specified according to the project requirements. The scope, activities and roles & responsibilities are decided during Requirements



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Study Phase.

Warranty & Support (Off-site)

After implementation, Off-site warranty and support will be provided for 12 months. During warranty only bugs will be fixed. Any further changes/enhancements to the application will be estimated and charged extra.



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only.

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Annexure-U

FORMAT FOR NON BLACL-LISTING

(To be furnished on the Bidder company’s Letter-Head)

Undertaking for Non Black-listing

Certified that We M/s have not been ‘Black-listed’ by any Government Department

/ organizations, in the last 5 years for defective /deficient service or any such reason related to

Business Conduct.

It is also declared that none of the Consortium member has been declared as “Black-listed” by any

Government entity in the last 5 years.

Signatures of the bidder