inverter field service report-final copy

Service Provider Name & Address

Customer Name Machine Model:

Address: Machine Sl. No.

Status Warranty/Contract/Billable

Phone: Type of Call

Date Time Hours Minutes

Problem Occurred Engineer Travel Time

FSE Dispatched Hands On Time

FSE Arrival Machine Downtime

Call Start Service Request No.

Call End

Status of the Call Complete / Incomplete / Under Observation / Escalated

Name of the Customer Name of the FSE

Designation Designation

Signature Signature

E-mail / Fax No.

Site Observation

Input on mains Output on mains Output on Battery

Voltage L-N Voltage L-N Voltage L-N

Voltage N-E Voltage N-E Voltage N-E

Line Current Line Current Line Current

Neutral Current Neutral Current Neutral Current

Load Record

Bulb W - no W- no Tube Light - W- no Fan - no TV- no

Any other please specify

Battery Record Electrolyte Record

Battery Condition During Charge Battery Condition During Discharge Battery 1 Leakage - Yes / No Battery 2

Battery 1 Voltage Battery 1 Voltage Cell1 - Ok / Dry Cell1 - Ok / Dry

Battery 2 Voltage Battery 2 Voltage Cell2 -Ok / Dry Cell2 - Ok / Dry

Charging Current Discharge Current Cell3 - Ok / Dry Cell3 - Ok / Dry

Charge Mode Float / Boost Cell4 - Ok / Dry Cell4 - Ok / Dry

Checked Charging mode change (Boost to Float) Yes / No Cell5 - Ok / Dry Cell5 - Ok / Dry

Battery Make and Model Cell6 - Ok / Dry Cell6 - Ok / Dry

Electrolyte Gravity Record

Battery 1 Sr. No. Battery 2 Sr. No. Remarks (if any) for Battery

Cell 1 Cell 4 Cell 1 Cell 4



Record of previous Service (if Any)

Install Date PM 1 Date PM 2 Date PM 3 Date PM 4 Date PM 5 Date PM 6 Date

PART REPLACEMENT DETAIL

Item Replaced Old Sr. No. New Sr. No. Cost Per Unit

Field Service Site Visit Report

Breakfix/PM/Installation/Power Audit/ Courtesy/Others

Problem Reported Reason for Visit

Terminal Corrosion - Yes / NoTerminal Corrosion - Yes / NoIn case of low gravity Equalization done - Yes / No

FSE Remarks/ Recommendations, If

any

Customer's Remarks Feedback

Customer Name Machine Model:

Address: Machine Sl. No.

Status

Phone: Type of Call

Date Time

Problem Occurred Engineer Travel Time

FSE Dispatched Hands On Time

FSE Arrival Machine Downtime

Call Start Service Request No.

Call End

Status of the Call Complete / Incomplete / Under Observation / Escalated

Name of the Custo Name of the FSE

Designation Designation

Signature Signature

E-mail / Fax No.

Site Observation

Input on mains Output on mains Output on Battery

Voltage L-N Voltage L-N Voltage L-N

Voltage N-E Voltage N-E Voltage N-E

Line Current Line Current Line Current

Neutral Current Neutral Current Neutral Current

Load Record

Bulb W - W- no Tube Light - W- no

Any other please specify

Battery Record

Battery Condition During Charge Battery Condition During Discharge Battery 1

Field Service Site Visit Report

Problem Reported Reason for Visit

1

4

5

7

8

10 11

13

14

Battery 1 Voltage Battery 1 Voltage Cell1 - Ok / Dry

Battery 2 Voltage Battery 2 Voltage Cell2 - Ok / Dry

Charging Current Discharge Current Cell3 - Ok / Dry

Charge Mode Float / Boost Cell4 - Ok / Dry

Checked Charging mode change (Boost to Float) Yes / No Cell5 - Ok / Dry

Battery Make and Model Cell6 - Ok / Dry

Electrolyte Gravity Record

Battery 1 Sr. No. Battery 2 Sr. No. Remarks (if any) for Battery





Install Date PM 1 Date PM 2 Date PM 3 Date PM 4 Date

PART REPLACEMENT DETAIL

Item Replaced Old Sr. No. New Sr. No.

1 Engineer should write Customer Name as actual (No short form), Address, Phone No with STD Code, Mobile No (if available)

2 Engineer should write Product Model Name, and Sr. No. found at site and highlight if different from call is logged in

3

45 Engineer should time of call logged (from call allocation data send to his co coordinator), attended and closed.

6

FSE Remarks/ Recommendations

, If any

Customer's Remarks Feedback

Engineer should select the Product service status, in case of doubt on warranty check for tax invoice copy and attach a copy with Service Report, if tax invoice copy is not available with customer, it should be billable to customer. Select the type of call for which Engineer has visited. If Engineer has visited for PM and find some problem with Unit, he should select both the option.

Engineer should write the problem reported by customer to CST and validate with actual problem found at site, write both with separate description Reported, Found.

Engineer should write his travel time from his office to customer place and time of Product down (not able to power up load), and Service Request No. (which is logged by customer)

1415

1619

2021

22 23

25

26

27

28 29

30

7 Engineer should write the status of call after completion of his work.

8 Customer contact person to write his Information and put a stamp in this area

9 Engineer should write his information.

10

11

1213

1415 Same like above, input supply should be switched off during taking this reading and LUPS should work in Battery.

16

17

18

19

2021 Engineer should capture Battery Manufacturer Name and Model of Battery

22 Engineer should capture Battery Batch No and Sr. No., Check the electrolyte gravity for each cell and record.

23 Only for BI LUPS Capture Battery Batch No and Sr. No., Check the electrolyte gravity for each cell and record.

24 Engineer should mention any other Battery Condition observation

25 Engineer should mention any other observation of site condition, changes suggested to customer, cause of failure if any.

26 Customer to write his feedback about product, services offered.

2728

2930 Engineer should mention the part replacement detail during site visit. Cost is required only if it is chargeable basis.

Engineer should write input Power Condition when LUPS is working on mains, he should use rms multimeter with clamp to measure currentEngineer should write output Power Condition when LUPS is working on mains, he should use rms multimeter with clamp to measure current, if output neutral is not taken separately, it should be written as common neutral

Engineer should switch OFF Inverter Input, it will work on battery and then take reading of Output Power Condition when LUPS is working on battery, he should use rms multimeter with clamp to measure current, if output neutral is not taken separately, take input neutral current reading and mention that here

Engineer should mention the Load which is connected on Inverter, if any load found other than mentioned, write into any other and mention quantity.Engineer should write Battery Voltage and current when LUPS is working on mains and battery is under charge. In case of HI800SQ mention for only one battery and for BI1000I mention for both the battery voltage.

Engineer should select the option Dry only if battery is completely dry, if it has electrolyte level complete or less mention as ok and fill the distill water in case of less. Mention that electrolyte level found less in Remarks for Battery with Battery Sr. No. and Cell No.

Engineer should check the battery physical condition, leakage due to transit damage is not covered under warranty, in case of corrosion found on battery terminal, clean this properly and apply petroleum jelly on terminals, if required change the battery cable. Mention that if gravity of cells are not equal, have you done gravity equalization by exchanging electrolyte from one cell to other.

Engineers should write only in case of Sine Wave LUPS (Select the option Dry only if battery is completely dry, if it has electrolyte level complete or less mention as ok and fill the distill water in case of less. Mention that electrolyte level found less in Remarks for Battery with Battery Sr. No. and Cell No.)Engineer should write charger operation condition when he reached at site, LUPS was in boost or float mode of charge (For HI - Fan will work in Boost mode and be in OFF in float mode, for BI - Fan will work on high speed on boost mode and will work on low speed on Float mode.)Engineer should check the Inverter by disconnecting battery during mains operation and it should give fault indication after few seconds for battery disconnect with keep the load ON on mains. Check the float charging voltage.

Engineer should write earlier SR No. of same customer and brief detail of problem faced earlier by customer, highlight if same failure repeated and try to find the real cause of repeat failure.

Engineer should mention Installation Date of Inverter and if any new battery is given during warranty period, mentioned new battery installation date also.Engineer should mention earlier PMs done at customer site by asking customer and suggest customer to log in future calls or check with Call Center if any PM has been scheduled for his. PM is applicable only to Battery supplied by APC.

Service Provider Name & Address

Warranty/Contract/Billable

Hours Minutes

Engineer Travel Time

Service Request No.

Complete / Incomplete / Under Observation / Escalated

Output on Battery

Fan - no TV- no

Electrolyte Record

Leakage - Yes / No Battery 2

Breakfix/PM/Installation/Power Audit/ Courtesy/Others

2

3

6

9

12

Cell1 - Ok / Dry

Cell2 - Ok / Dry

Cell3 - Ok / Dry

Cell4 - Ok / Dry

Cell5 - Ok / Dry

Cell6 - Ok / Dry

Remarks (if any) for Battery


PM 5 Date PM 6 Date

Cost Per Unit

Engineer should write Customer Name as actual (No short form), Address, Phone No with STD Code, Mobile No (if available)

Engineer should write Product Model Name, and Sr. No. found at site and highlight if different from call is logged in

Engineer should time of call logged (from call allocation data send to his co coordinator), attended and closed.

Terminal Corrosion - Yes / NoTerminal Corrosion - Yes / NoIn case of low gravity Equalization done - Yes / No

Engineer should select the Product service status, in case of doubt on warranty check for tax invoice copy and attach a copy with Service Report, if tax invoice copy is not available with customer, it should be billable to customer. Select the type of call for which Engineer has visited. If Engineer has visited for PM and find some problem with Unit, he should select both the option.

Engineer should write the problem reported by customer to CST and validate with actual problem found at site, write both with separate

Engineer should write his travel time from his office to customer place and time of Product down (not able to power up load), and Service

1718

24

Engineer should write the status of call after completion of his work.

Customer contact person to write his Information and put a stamp in this area

Engineer should write his information.

Same like above, input supply should be switched off during taking this reading and LUPS should work in Battery.

Engineer should capture Battery Manufacturer Name and Model of Battery

Engineer should capture Battery Batch No and Sr. No., Check the electrolyte gravity for each cell and record.

Only for BI LUPS Capture Battery Batch No and Sr. No., Check the electrolyte gravity for each cell and record.

Engineer should mention any other Battery Condition observation

Engineer should mention any other observation of site condition, changes suggested to customer, cause of failure if any.

Customer to write his feedback about product, services offered.

Engineer should mention the part replacement detail during site visit. Cost is required only if it is chargeable basis.

Engineer should write input Power Condition when LUPS is working on mains, he should use rms multimeter with clamp to measure

Engineer should write output Power Condition when LUPS is working on mains, he should use rms multimeter with clamp to measure current, if output neutral is not taken separately, it should be written as common neutral

Engineer should switch OFF Inverter Input, it will work on battery and then take reading of Output Power Condition when LUPS is working on battery, he should use rms multimeter with clamp to measure current, if output neutral is not taken separately, take input neutral

Engineer should mention the Load which is connected on Inverter, if any load found other than mentioned, write into any other and

Engineer should write Battery Voltage and current when LUPS is working on mains and battery is under charge. In case of HI800SQ mention for only one battery and for BI1000I mention for both the battery voltage.

Engineer should select the option Dry only if battery is completely dry, if it has electrolyte level complete or less mention as ok and fill the distill water in case of less. Mention that electrolyte level found less in Remarks for Battery with Battery Sr. No. and Cell No.

Engineer should check the battery physical condition, leakage due to transit damage is not covered under warranty, in case of corrosion found on battery terminal, clean this properly and apply petroleum jelly on terminals, if required change the battery cable. Mention that if gravity of cells are not equal, have you done gravity equalization by exchanging electrolyte from one cell to other.

Engineers should write only in case of Sine Wave LUPS (Select the option Dry only if battery is completely dry, if it has electrolyte level complete or less mention as ok and fill the distill water in case of less. Mention that electrolyte level found less in Remarks for Battery

Engineer should write charger operation condition when he reached at site, LUPS was in boost or float mode of charge (For HI - Fan will work in Boost mode and be in OFF in float mode, for BI - Fan will work on high speed on boost mode and will work on low speed on Float

Engineer should check the Inverter by disconnecting battery during mains operation and it should give fault indication after few seconds for battery disconnect with keep the load ON on mains. Check the float charging voltage.

Engineer should write earlier SR No. of same customer and brief detail of problem faced earlier by customer, highlight if same failure

Engineer should mention Installation Date of Inverter and if any new battery is given during warranty period, mentioned new battery

Engineer should mention earlier PMs done at customer site by asking customer and suggest customer to log in future calls or check with Call Center if any PM has been scheduled for his. PM is applicable only to Battery supplied by APC.

Not Working on mains 1. Check for Input Voltage between 100 - 290 Vac.

2. Check for sensitivity setting for upper transfer setting

3. Check for input breaker trip.

4. Check input voltage in Input Connector.

Not working on Battery 1. Check for Battery Voltage.

2. Switch Unit to battery with less / No load to check overload condition.

3. Check for Battery Cable tightness

4. Check if Battery is in discharged condition

5. Check if Battery is defective (Cell Open)

6. Check if Battery has become weak.

Fault Indication but working on mains 1. Check if Battery is disconnected.

2. Check if Battery connection is loose.

3. Check if Fan is working (while UPS is on Battery)

4. Check if Unit can work without battery (disconnect battery and check)

5. Check if the charger voltage is OK.

Less backup 1. Check for Battery Charge Condition

2. Check for Battery Aging

3. Check for electrolyte Gravity.

4. Check for previous history of battery service.

5. Check for Power Condition (failure frequency and failure duration)

Test Method On Mains - Input Voltage should be in between 100 - 290 Vac.

Disconnect the Battery and UPS should still work with load.

Check for Charging Voltage.

On Battery - Switch ON the load connected with inverter.

Switch OFF the input supply, Inverter should support load on

battery, in case of overload, customer should be suggested

to disconnect access load attached on inverter wiring.

with Age of Battery, previous service history and Power Condition, Battery Backup will come down, it is not a

manufacturing defect and Battery should not be replaced.

with Age of Battery, previous service history and Power Condition, Battery Backup will come down, it is not a

manufacturing defect and Battery should not be replaced.

inverter field service report-final copy

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