introduction to the iso 9001:2015 standard - entecom.co.za · benefits of the iso 9001 standard...
TRANSCRIPT
INTRODUCTION TO THE ISO 9001:2015 STANDARD
WORKSHOP
ASSESSMENT
WHO SHOULD ATTEND?
The ISO 9001:2015 standard determines minimum
requirements for a QMS in organisations in order to offer
products and services which meet customer, statutory and
regulatory requirements.. The standard is basedon a process-
oriented approach which incorporates the PDCA (Plan-Do-
Check-Act) cycle and also introduces a risk-based thinking.
Adopting these concepts makes the application of the ISO
9001:2015 standard suitable and supportive of all kinds and
sizes of organisations, regardless if they produce products,
offer services, are profit-orientated or governmental
institutions.
This course provides an introduction to the ISO 9001 standard,
explains the concepts, principles, structure of the standard
and gives you a general understanding of the content of each
of the clauses of the standard and how the standard can be
applied in your organisation.
I Day
Basic
Introduction to the ISO 9001:2015 standard
Differences between 2008 version and 2015 version
Main concepts of the standard
Benefits of the ISO 9001 standard
Terminology
The seven Quality Management System principles
Process approach
Using the Turtle Diagram to map your processes
PDCA cycle
Risk-based thinking
Structure of the ISO 9001:2015 standard
Role of top management
Overview of the clauses of the standard
Performance monitoring, measurement and evaluation
Continuous improvement
Mandatory documented information required by the
standard
How to start implementing the requirement
BENEFITS
CONTACT
OVERVIEW
PREREQUISITES
COURSE CONTENT
The top management, line leaders, supervisors and quality
control team as well as any person who has a role to play
in the quality management system.
None
Gain an understanding of the ISO 9001 standard
Understand the quality terminology
Learn about key concepts such as risk-based
thinking and a process approach
Learn how to map your key business processes
Become more quality conscious and motivate
your team to instill a quality culture in your
organisation
Receive some useful document templates to
get you started
A short test is completed after the course
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DURATION