Introduction to BusineIntroduction to Business Englishss EnglishChapter 2 Chapter 2

ManagementManagement （（ BB ））

Introduction to BusineIntroduction to Business Englishss EnglishChapter 2 Chapter 2

ManagementManagement （（ BB ））

Chapter 2 (B)Chapter 2 (B)Chapter 2 (B)Chapter 2 (B)

Management SkillsManagement SkillsManagement SkillsManagement Skills

Managerial RolesManagerial RolesManagerial RolesManagerial Roles

Management LevelsManagement LevelsManagement LevelsManagement Levels

13

aa.1 Pyramid Structure (point-to-point structure) .1 Pyramid Structure (point-to-point structure) Top level will only give orders Top level will only give orders to middle level, to middle level, not directly to first level;not directly to first level;

First level manager reports First level manager reports to middle level, to middle level, who reports to top levelwho reports to top level

aa.1 Pyramid Structure (point-to-point structure) .1 Pyramid Structure (point-to-point structure) Top level will only give orders Top level will only give orders to middle level, to middle level, not directly to first level;not directly to first level;

First level manager reports First level manager reports to middle level, to middle level, who reports to top levelwho reports to top level

Management Levels

a. Managerial hierarchya. Managerial hierarchy

A chain of command

13

aa.2 Circle Structure.2 Circle Structure

No strict level,No strict level,Give order to those Give order to those Who you think can Who you think can do the job,do the job,

Employees can reportEmployees can reportdirectly to top leveldirectly to top level

aa.2 Circle Structure.2 Circle Structure

No strict level,No strict level,Give order to those Give order to those Who you think can Who you think can do the job,do the job,

Employees can reportEmployees can reportdirectly to top leveldirectly to top level

Management Levels

a. Managerial hierarchya. Managerial hierarchy

A circular of command

TopMiddle

FirstEmployees

13

Management Levels

b. Top Level Managersb. Top Level Managers

Functions:Setting organizational goalsDefining strategiesMonitoring & Interpreting external environmentMaking decisionsCoordinate workDelegate powerHiring & FiringEvaluatingLeading

Functions:Setting organizational goalsDefining strategiesMonitoring & Interpreting external environmentMaking decisionsCoordinate workDelegate powerHiring & FiringEvaluatingLeading

Titles:President, chairman, CEO,Vice-president of administration,Group head…

13

Management Levels

c.Middle Level Managersc.Middle Level Managers

Functions:Receiving broad overall strategies, mission and objectives;Translating into specific program;

Implementing

Functions:Receiving broad overall strategies, mission and objectives;Translating into specific program;

Implementing Titles:Plant supervisors, college deans,Project directors, regional sales coordinator,General manager, administrator,Deparment manager…

13

Management Levels

d.First Level Managersd.First Level Managers

Functions:

Directing & Controlling

Work directly with employees;Motivate employees;Translate overall corporate goals into action plan

Link b/t managers and non-managers

Functions:

Directing & Controlling

Work directly with employees;Motivate employees;Translate overall corporate goals into action plan

Link b/t managers and non-managers

Titles:supervisor, line manager, Section chief, office manager,Function head, like production,Sales, accounting

13

Management Levels

Questions for thinking:

What’s the relations of mangement four funtions and three levels?

Questions for thinking:

What’s the relations of mangement four funtions and three levels?

---Top level managers spend most of the time on planningand organizing;---First level managers’ time is allocated on directing and controlling;---Top level holds the overall management of the organization;---Middle level implements top level goals;---Supervisors direct the actual work of the organization at the operating level.

---Top level managers spend most of the time on planningand organizing;---First level managers’ time is allocated on directing and controlling;---Top level holds the overall management of the organization;---Middle level implements top level goals;---Supervisors direct the actual work of the organization at the operating level.

13

Management Levels

e.Keystone of the organizatione.Keystone of the organization

Original meaning of keystone:Central top stone of an arch; Take the pressure of both sides

Without it, the arch would collapse.

Supervisor---keystone of an organization

Original meaning of keystone:Central top stone of an arch; Take the pressure of both sides

Without it, the arch would collapse.

Supervisor---keystone of an organization

13

Management Levels

e.Keystone of the organizatione.Keystone of the organization

Supervisor---keystone of an organization

---connector: join management and employees;---communicating---interpreting goals and policies;---giving instructions;---satisfying the needs of employees;---undertaking pressure

Supervisor---keystone of an organization

---connector: join management and employees;---communicating---interpreting goals and policies;---giving instructions;---satisfying the needs of employees;---undertaking pressure

H

Supervisor

E

13

Management Levels

Exercise:Draw a managerial hierarchy figure of our university, including job titles and levels.

Exercise:Draw a managerial hierarchy figure of our university, including job titles and levels.

Top President /Chancellor (Vice) 校长

Middle President/College dean 学院院长

First Director/Dean/Head of departments 系主任

Employees teachers and other staffs

Top President /Chancellor (Vice) 校长

Middle President/College dean 学院院长

First Director/Dean/Head of departments 系主任

Employees teachers and other staffs

13

Managerial Roles

Entrepreneur Disturbance hander Decisional: Resource allocator Negotiator

Entrepreneur Disturbance hander Decisional: Resource allocator Negotiator

FigureheadInterpersonal: Leader Liaison

FigureheadInterpersonal: Leader Liaison

MonitorInformational: Disseminator Spokesperson

MonitorInformational: Disseminator Spokesperson

a. Conceptual skilla. Conceptual skill

13

---view the organization as a whole---especially important for top managers---thinking, information processing, planning

概念技能”是高级经理人员最迫切需要的技能 ；“ 概念技能”实质上是一种战略思考及执行的能力

---view the organization as a whole---especially important for top managers---thinking, information processing, planning

概念技能”是高级经理人员最迫切需要的技能 ；“ 概念技能”实质上是一种战略思考及执行的能力

Management Skills

ExerciseExercise

b. human skillb. human skill

13

---motivate, facilitate, coordinate, lead, communicate---interpersonal relations are a type of human skills---need by all management levels

---motivate, facilitate, coordinate, lead, communicate---interpersonal relations are a type of human skills---need by all management levels

Management Skills

---particularly important at lower organizaitonal levels---develop verbal skills, writing skills, computer skills---particularly important at lower organizaitonal levels---develop verbal skills, writing skills, computer skills

c. technical skillc. technical skill

Q:What’s the relations b/t management skills and levels?Q:What’s the relations b/t management skills and levels?

13

Skills

Top management

Middle management

Supervision

Skills

Top management

Middle management

Supervision

Management Skills

Conceptual skill has to do with ideas;Human skill concerns people;Technical skill deals with things.

Conceptual skill has to do with ideas;Human skill concerns people;Technical skill deals with things.

Human

Technical

Conceptual Human

Technical

1. Review theory and vocabulary 1. Review theory and vocabulary

13

HomeworkHomework

2. Questions for discussion2. Questions for discussion

3. Exercises3. Exercises

4. Preview chapter 34. Preview chapter 3

.