introduction to access services security and emergency
TRANSCRIPT
Introduction to Access Security And Emergency Preparedness Plan
Introduction to Access Services
Security and Emergency Preparedness Plan
CalACT Workshop September 28, 2010 Matthew Avancena, Access Roy Glauthier
Transportation Planning and Policy
This brief PowerPoint presentation will provide an introduction to Access Services’ Security and Emergency Preparedness Plan, explain how that plan was developed and how it is organized, then give an overall description of how Access and its Service Providers will respond under this Plan in the event of an disaster. Finally, this presentation will discuss the training that will be provided to staff and the regular exercises that will be carried out to practice how this Plan work when a disaster occurs..
Introduction to Access Security And Emergency Preparedness Plan
Introduction to Access Security And Emergency Preparedness Plan
Purpose
The purpose of Access’ Emergency Plan is to provide the highest levels of protection and assistance possible to its passengers, service providers, employees and community, when disasters occur.
[Read Purpose]As a public agency, Access has a responsibility to protect its staff, riders, and the public, and to provide transportation services in an emergency if it is able.The Plan is designed to prepare Access and its Service Providers so that staff, riders and the public are protected and transportation services can be provided in a consistent and organized manner when a disaster hits.
Introduction to Access Security And Emergency Preparedness Plan
Plan Development has involved:• Access Community Advisory Committee;• Transportation Professionals Advisory
Committee;• Access Service Providers;• City of Los Angeles;• Los Angeles County Metropolitan
Transportation Authority [Metro]; and• Access Services management and staff
During the planning process, Access has sought the involvement of its advisory committees, member transit agencies and major government agencies that it will interact with in an emergency – the City of Los Angeles and the Los Angeles County Metropolitan Transportation Authority, “Metro.”This involvement in the planning process ensures that the Access Plan anticipates and responds to the needs of its riders and partner agencies, is coordinated with other local and regional emergency planning efforts, and begins the process of communicating Access’ emergency plan to its riders, community organizations, and government agencies.
Introduction to Access Security And Emergency Preparedness Plan
By developing and implementing its Plan, Access will be better prepared for any disaster that may occur. Earthquake Hazardous
Materials Incident Urban Fires Wildfires Major Motor
Vehicle Incident
Electric Power Failure
Localized Flooding Train Derailment/
Metrolink Incident Dam Failure Civil Unrest
Here’s a list of the most likely disasters that could occur within the Access service area. As you can see, these range from those that are infrequent but would have a huge impact [earthquakes] to those that happen quite often but have minimal impact on Access [major vehicle incident].The Access Plan is designed to help Access Services and its Service Providers to be prepared for any disaster, large or small. This type of disaster planning is called “multi-hazard planning.”
Introduction to Access Security And Emergency Preparedness Plan
Plan OrganizationAccess’ Emergency Plan is organized
on the functions of the National Incident Management System: Management Operations Planning/Intelligence Logistics Finance/Administration
Access’ Emergency Plan follows the functional organization of the National incident Management System, which must be followed by every government agency, from the Federal government down to the local level. This System provides a consistent framework to emergency planning and response at all levels.
Introduction to Access Security And Emergency Preparedness Plan
Plan OrganizationSome of contents of these sections are:
Management Coordination with Metro Suspension of regular Access services Order of management succession
Operations Planning/Intelligence Logistics Finance/Administration
Some of the contents of the Plan by section, include:Within the Management section,• Procedures for coordinating Access’ emergency response with that of Metro;• Guidelines for the suspension of regular Access Paratransit services; and• A listing of Access senior managers and clear policies on who to contact in an emergency.
Introduction to Access Security And Emergency Preparedness Plan
Plan OrganizationSome of contents of these sections are:
Management Operations
Pre-defined Response Protocols Detailed plans to lessen or prepare for disaster
impacts Specific response actions for drivers and dispatch Information on Safe Harbor locations
Planning/Intelligence Logistics Finance/Administration
Within the Operations section of the Plan:• Defined response protocols tied to the color-coded Office of Homeland Security Threat Levels that list actions to take at each level;• Detailed plans to lessen or prepare for specific disaster impacts to the community and Access Services;•Specific response actions to be taken by Access drivers, Service Provider dispatch centers, and the Operations Monitoring Center when a disaster hits; and• Information Safe Harbor facilities that will opened to provide temporary shelter for Access riders until public shelters are available.
Introduction to Access Security And Emergency Preparedness Plan
Response Protocols—Red – Severe, Initial Response
Introduction to Access Security And Emergency Preparedness Plan
Specific response actions for drivers and dispatch
1. Stop vehicle immediately in a safe location.2. Engage vehicle flashers and safety triangles.3. Check passengers for injuries.
Are you or passenger injured?
No
Continue to passenger destination
No
Safe to continue to destination?
Yes
Yes
Can dispatch be reached
by MDT/radio?
No
1. Call 9112. Notify Dispatch
Yes
Yes
Disaster Event
Introduction to Access Security And Emergency Preparedness Plan
Information on Safe Harbor locations What is a Safe Harbor? A pre-designated public or agency facility with adequate space,
facilities and staffing to accept and safely accommodate a number of Access Paratransit riders on a temporary basis for no more than 6 hours.
Introduction to Access Security And Emergency Preparedness Plan
Plan OrganizationSome of contents of these sections are:
Management Operations Planning/Intelligence
Communications plan Media coordination and relations Incident documentation
Logistics Finance/Administration
In the Planning/Intelligence section:• A communications plan specifying who to contact when a disaster occurs during and after service hours;• Designation of primary and alternate media spokespersons for Access Services and a listing of media outlets should public communications be needed; and• Directions for the preparation and maintenance of documentation on every disaster response and actions taken.
Introduction to Access Security And Emergency Preparedness Plan
Plan OrganizationSome of contents of these sections are:
Management Operations Planning/Intelligence Logistics
Staffing & Family safety Care & Feeding of Access and Provider staff Mutual Aid
Finance/Administration
Logistics is about providing people, supplies and equipment so this section addressing staffing issues, feeding and care of staff during an emergency response, and how to meet those needs through mutual aid arrangements with other transportation agencies.Note the inclusion of “family safety” in this section. The Plan recognizes the importance of helping staff to make sure that their families are safe following a disaster. Until we’re sure that our families are safe, we won’t be able to focus totally on meeting emergency transportation needs.
Introduction to Access Security And Emergency Preparedness Plan
Plan OrganizationSome of contents of these sections are:
Management Operations Planning/Intelligence Logistics Finance/Administration
Accounting for emergency response costs Emergency procurement procedures
Finally, the Finance/Administration section has to do with paying for and keeping track of all the hours, supplies, fuel and other supplies that are used to respond to any disaster. In major events that are declared to be Federal or state disasters, costs may be reimbursed if proper records are maintained.
Introduction to Access Security And Emergency Preparedness Plan
In an emergency, the Plan indicates clear priorities for Access and its Service Providers.
No matter what type of disaster occurs, the Plan includes clear priorities that will guide the actions of Access and its Service Providers in their immediate response, their provision of emergency transportation services, and recovery and resumption of regular Access Paratransit services.The five Response Priorities are:[Proceed to next slide]
Introduction to Access Security And Emergency Preparedness Plan
Emergency Response Priorities….Priority 1: Protection of human life – staff,
riders, and the public.
[Read Slide]Our first priority is clear: the safety of Access and Service Provider employees, riders, and the public.
Introduction to Access Security And Emergency Preparedness Plan
Emergency Response Priorities….Priority 2: Ensuring the safety of
Access Paratransit riders:• on-board Access vehicles;• at non-agency destinations; and• at agency/program destinations.
[Read slide]As a public transportation provider, Access has a responsibility to provide its usual paratransit services and, in a disaster, to provide critical emergency transportation services.Access can only provide these services by protecting its critical assets: its vehicles, computer and communications systems, and operating facilities.
Introduction to Access Security And Emergency Preparedness Plan
Emergency Response Priorities….Priority 3: Protection of Access’
transportation resources.
[Read slide]As a public transportation provider, Access has a responsibility to provide its usual paratransit services and, in a disaster, to provide critical emergency transportation services.Access can only provide these services by protecting its critical assets: its vehicles, computer and communications systems, and operating facilities.
Introduction to Access Security And Emergency Preparedness Plan
Emergency Response Priorities….Priority 4: Provide emergency transportation
as directed and in accordance with Access Services mission and capabilities.
[Read slide]Once Access and its Service Providers have addressed Priorities 1 through 3 – life safety, protection of critical assets, and its riders – its 4th priority is to provide emergency transportation services. Because of the type of transportation Access normally provides – that is, fully-accessible, specialized transportation – those are most likely the kind of transportation Access will be called on to provide in an emergency.
Introduction to Access Security And Emergency Preparedness Plan
Emergency Response Priorities….Priority 5: Continue normal Access
Paratransit services to extent possible or resume services at earliest opportunity.
Finally, Priority 5 specifies that Access Paratransit services will continue to be operated if it is safe to do so, or will be resumed at the earliest opportunity if they must be suspended. The trips provided by Access are essential to the lives of its riders and this priority recognizes that importance.
Introduction to Access Security And Emergency Preparedness Plan
Training is essential to communicate the Plan.Training Program Includes:General introduction to Access PlanSpecific training by position and
responsibilityInformation on Family SafetyInitial & Refresher training programs
This PowerPoint presentation is the first component in the Plan’s training program, and is designed to provide a general introduction to the Access Plan, Additional training elements will provide specific training by position and responsibility, including information on family safety as we just discussed.You can expect to receive training on Access’ Emergency Plan on a regular basis, to make sure that all staff of Access and its Service Providers are familiar with their roles and responsibilities in the event of a disaster.
Introduction to Access Security And Emergency Preparedness Plan
Exercises are essential to practice what we’ll do.People do what they have practiced.Exercises allow us to practice our
emergency plans, policies and procedures.
Plan includes program of tabletop exercises, limited field exercises, and participation in local/regional exercises.
Experience has shown that, in an emergency, people generally do what they have practiced.For this reason, the Plan recommends a program of exercises so that we can practice how Access will meet its response priorities in an emergency and how each of us will carry out our individual roles. These exercises will range from informal tabletop discussions of how we would respond to certain events to full-scale exercises with local and regional agencies.
For more information on Access Services’ Security and Emergency Preparedness Plan
Contact: Mark MaloneyChief Operations Officer
213-270-6023 or [email protected]
Matthew AvancenaManager of Planning & Coordination
213-270-6000 or [email protected]
This concludes this brief overview of Access’ Emergency Plan. Access and Service Provider staff will receive additional training specific to their positions and responsibilities.If you have questions or would like more information regarding Access Services’ Emergency Plan, please contact Access’ representative shown here (on slide).
[Need to identify the appropriate contact within Access for more information about the Plan.]