SIPP Concept

How SIPP training can improve performance

Content

1.Introduction about Supply Chain Improvers & SIPP - Concept.- Who are We?

2. How we integrate change management to be able to improve day-by-day. 3. Continuous improvements to processes 4. How we embed quality within Operations 5. How we improve managerial skills 6. How we improve efficiencies 7. How we secure new standards an organisation 8. How we approach a pilot project

SIPP Concept

Introduction Who are we 3

My specialties, with a strong focus on people & process are: Warehousing & Manufacturing

Supply Chain Management

Implementation of new logistics business

Process improvement

Program & Project management

> 25 Years of relevant supply chain work experience

> 9 Years of interim management experience

> 15 years of project experience

My International experience includes

( UK, Italy, France, Ireland, The Netherlands, USA, Spain, Poland, Slovenia, Belgium, Germany, & Russia)

My specialties, with a strong focus on people & process are: Warehousing & Manufacturing

Supply Chain Management

Implementation of new logistics business

Process improvement

Program & Project management

> 25 Years of relevant supply chain work experience

> 9 Years of interim management experience

> 15 years of project experience

My International experience includes

( UK, Italy, France, Ireland, The Netherlands, USA, Spain, Poland, Slovenia, Belgium, Germany, & Russia)

What I like to do; Meeting a challenge – TravellingFamily activities – Chelsea FC

About Peter

Peter KingBirthday : February 22ndWhere I live : BrightonCountry : United Kingdom

I am an experienced Supply Chain Professional within the following industries FMCG, Food, High Tech,

Automotive, Reverse Logistics Consumer Electronics, Chemicals & Consumables

I am an experienced Supply Chain Professional within the following industries FMCG, Food, High Tech,

Automotive, Reverse Logistics Consumer Electronics, Chemicals & Consumables

SIPP Concept

Introduction Who are we 4

An experienced Manufacturing Operations Professional with 20+ years technical and manufacturing management experience.

An experienced Manufacturing Operations Professional with 20+ years technical and manufacturing management experience.

People, process and data driven with a passion for developing and delivering base-line standards that enable business growth.

Manufacturing Operations Professional with 30 years industry experience.

oOver 30 years leadership/Management.

o17 years Manufacturing Operations Management

o12 Years strategic and tactical development.

o8 Years M&A

o4 Years Interim operations & Project management

o24 Years Project Management

o6 Years lean Leadership

My International experience includes

( UK, Italy, France, Belgium, The Netherlands, Poland, Ukraine, Hungary, Austria, Germany, South America, USA, Russia & Malaysia)

VV

People, process and data driven with a passion for developing and delivering base-line standards that enable business growth.

Manufacturing Operations Professional with 30 years industry experience.

oOver 30 years leadership/Management.

o17 years Manufacturing Operations Management

o12 Years strategic and tactical development.

o8 Years M&A

o4 Years Interim operations & Project management

o24 Years Project Management

o6 Years lean Leadership

My International experience includes

( UK, Italy, France, Belgium, The Netherlands, Poland, Ukraine, Hungary, Austria, Germany, South America, USA, Russia & Malaysia)

VV

What I like to do: Encourage and manage change – experience

different cultures – Play Golf (badly)

James BonarBirthday : 23rd NovemberWhere I live : EdinburghCountry : United Kingdom

About Jim

SIPP Concept

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0. About Supply Chain Improvers

Supply Chain Improvers develop processes that get the

best out of companies logistics activities.

•With advice that works and which leads to actual and

measurable results.

•By results orientated interim-management that always

takes the people that have to execute the work into

consideration.

•Recruitment, training and development services based

on our experience and knowledge of the market. Our Mission:

To help companies to improve their supply chain by:

• Develop the right strategy

• Train & match the right people

• Implement the right processes

SIPP Concept

Connecting People & Processes. 6

SIPP Concept

Process

A starting point could be your quality manual, often this is a solid basis for the description of the existing company processes.

Depending on the level on which these have been described, we will increase the level of detail of these descriptions.

There is a strong focus on the primary processes, but supporting processes can also be taken into consideration.

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SIPP Concept

From process to work instruction to training material

Deliverables include testing

1. Ga in WMS naar menu Operatie/

Order/ Repacking Rhenus. Select Operatio/Order/Repacking/Repacking Rhenus in WMS.

2. Selecteer de betreffende Repack

locatie, Client ID en Owner ID. Select the applicable Repack location, Client ID and Owner ID.

3. Selecteer het container ID veld en

scan vervolgens de pick container

Select the container ID and scan the pick container

4. Stal de producten netjes uit op de

tafel.

Neatly place the items on the table.

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1. Ga in WMS naar menu Operatie/

Order/ Repacking Rhenus. Select Operatio/Order/Repacking/Repacking Rhenus in WMS.

2. Selecteer de betreffende Repack

locatie, Client ID en Owner ID. Select the applicable Repack location, Client ID and Owner ID.

3. Selecteer het container ID veld en

scan vervolgens de pick container

Select the container ID and scan the pick container

4. Stal de producten netjes uit op de

tafel.

Neatly place the items on the table.

SIPP Concept

SCOR model reference for process descriptions.

SCOR – Supply Chain Operations Reference

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SIPP Concept

10Deming Circle: basis for process improvement

First, define what you want, then make a plan to get where you want to be, then do, and then see if what you really wanted was achieved.

SIPP Concept

11The SIPP training matrix defines the training needs.

FunctionsAnd

Activities

New Employee

needs total supervision

Existing Employee needs some supervision

Train the trainer

Trained employee needs no supervision

SIPP Concept

Job descriptions aligned to process descriptions

Synergy

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SIPP Concept

Training

“What if we train our people and they move

jobs?”

“What if we train our people and they move

jobs?”

“What if we DON”T train

our people and they stay?”

“What if we DON”T train

our people and they stay?”

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SIPP Concept

Forms of training

Example of 3D Warehouse trainer

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SIPP Concept

ResultsResults

Complete set of processes mapped

Recommendations raised for improvements & developments to processes & procedures

Positive changes to the attitudes & behavior of the participants

65 employees complete 1st year training. 2nd year has

started.

Complete set of processes mapped

Recommendations raised for improvements & developments to processes & procedures

Positive changes to the attitudes & behavior of the participants

65 employees complete 1st year training. 2nd year has

started.

Case Study – An example of a SIPP project

SolutionSolution

Compile list of Processes

Preperation of Work Instructions

Education & training of employees using a program designed for there needs

Practical training processes.

Testing of knowledge & skills

Compile list of Processes

Preperation of Work Instructions

Education & training of employees using a program designed for there needs

Practical training processes.

Testing of knowledge & skills

ChallengeChallenge

Improve professionalisation of the organisation and the people

Implementation of a quality related ISO certification

Make change from a re-active to pro-active organization

Develop & improve communications within the organisation

Improve professionalisation of the organisation and the people

Implementation of a quality related ISO certification

Make change from a re-active to pro-active organization

Develop & improve communications within the organisation

SIPP Concept

Example Case Study

Summary

> 25 years of supply chain management experience (line & support functions)

Clear and agreed proven results.

> 15 years project management experience

> 25 years of leadership in the Manufacturing Industry and a proven track record for developing and delivering excellence

High performance with excellent people skills

Integer, creative, humor, real ownership

Ability to communicate clearly and openly with all levels inside & outside of a company

What you see is what you get16

SIPP Concept

1. Expectations from Training

Expose managers to new ideas

Learn new ideas within warehousing

Continuous improvements to processes

Promote quality within Operations

Improve managerial skills for all

Improve efficiencies wherever possible

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2. How to integrate change management to be able to improve day-by-day. 

1.Determine if a change culture currently exists within the Organisation.

1.Does resistance to change exist?

1.Determine requirements that are needed to implement or improve

the change culture within the organisation.

1.Develop plan to embed Change management into the organisation.

i.e.

• Develop Change Management training.

• Identify and implement Change programs.

• Measure, track and report on progress.

2.Continue to train and develop Change management so it becomes a way of life

within the Organisation.

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3. Continuous improvements to processes 

1.Determine what current Continuous Improvement processes are in place.

2.Determine what the Gap is between current and required levels.

3.Determine requirements to enable people to have the required knowledge.

4.Develop plan to embed Continuous Improvement process into

the organisation. i.e.

• Develop Continuous Improvement training.

• Identify and implement Continuous improvement programs.

• Measure, track and report on progress.

5.Continue to train and develop Continuous Improvement so it becomes a way of life

within the Organisation.

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4. How to embed quality within Operations 

1. Determine current quality status: KPI’s available

2. Determine current quality status: ‘walk the flow’

3. Determine required level of quality with management

4. Determine gap

5. Develop plan to imbed quality in operations. i.e.

• Quality as part of daily team meetings (staff but also on the working floor)

• Visual on the floor (i.e.. 5-S program etc)

• Measurements and reports available for operations

6. Train management on quality issues

SIPP Concept

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5. How to improve managerial skills 

1. Determine current level of managerial skills

2. Determine required level of managerial skills

3. Determine gap

4. Develop plan to improve managerial skills:

1. General ‘Hard’ (methods etc) and ‘soft’

(feedback etc) skills

2. Practical based on experience. i.e.

1. How to do a proper team meeting?

2. How to hand over a shift correctly?

3. How to discuss results with your team?

4. How to create an overview of your operation

and being able to manage instead of working

with your team?

5. Train management

6. Review and determine next steps

SIPP Concept

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6. How to improve efficiencies 

1.Determine current efficiency measurements: KPI’s and processes available

2.Determine current efficiency status: ‘walk the flow’

3.Identify areas where efficiencies can be achieved

4.Determine gap between current and future state

5.Develop plan to roll out efficiency programs. i.e.

•Create Improvement teams

•Develop visual efficiency status boards

•Measurements and reports available for operations

6.Train management on quality issues

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7. How to secure new standards in the organization 

Securing standards means:

1.Process descriptions available not on paper but on screen

2.Training records from employees are maintained:

• Soft skills i.e. How to give feedback & how to do a proper team meeting

• Hard skills i.e. How to handle inbound shipments, replenishments etc

3.Audits regarding way of working are periodically executed, improvement plans are

made in case standards are not met.

SIPP Concept

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8. How to approach a pilot project

High level 10 step-by-step project approach:

Step 1: Determine 1 process that is small for a pilot project but has large improvement potential.

Step 2: Determine participants

Step 3: Determine project team including project management structure

Step 4: Analyse (and secure/update) current processes

Step 5: Analyse (and secure) current level of training

Step 6: Determine gap between SCOR standards and operational standards

Step 7: Create improvement plan

Step 8: Implement improvement plan

Step 9: Train participants

Step 9: Secure improvements / training all relevant participants

Step 10: Review pilot process and determine next steps

SIPP Concept

Do you have questions?

Would you like more information?

Feel free to contact us by any of the options to the right

Supply Chain ImproversTel. +44 (0)1273 906126

Mob. +44 ((0)7534 603108Email: info@supplychainimprovers.co.uk

Website: www.supplychainimprovers.co.uk

SIPP Concept