www.cass.city.ac.uk/charitiesmasters

PgDip/MSc in NGO Management Course overview October 2013

Centre for Charity EffectivenessIntellectual leadership: developing talent, enhancing performance

The Centre for Charity EffectivenessExcellent leadership and management are the lifeblood of any successful organisation. The huge sums invested every year by both private and public organisations in improving the leadership and management skills of senior staff are universally recognised as vital to this success.

The Centre for Charity Effectiveness believes it is equally essential to invest in the leaders, managers and other professionals working in the voluntary and community sector (VCS) to create a sustainable future.

To meet this need the Centre for Charity Effectiveness was established and is part of City University’s Cass Business School, one of the top rated business schools in Europe. It is the only centre of excellence which offers the full range of latest research, education, training, mentoring and consultancy for voluntary and community sector employees and volunteer leaders.

Course ObjectiveThe overall aim of the Programme is to enable students to develop the management competencies and analytical capabilities needed by those in leadership and management positions in international NGOs.

Our StudentsAll students will be highly motivated graduate-level people who bring a wide range of professional competence, skills and experience from a wide range of charitable and beyond profit organisations.

In general we ask for a good first degree, normally a 2.1 Honours degree from a British University or an equivalent qualification from a leading overseas institution and three plus years relevant experience at a senior level in a charity or beyond profit organisation.

Course StructureThe Postgraduate Diploma is offered on a part time basis and is taught over a period of 12 months.

The Diploma consists of 5 core modules, common to all Centre for Charity Effectiveness postgraduate courses which provide the essential underpinning of management skills, plus three specialist pathway modules.

All courses are taught at Cass Business School and will require attendance one weekend a month commencing on the Friday afternoon at 13.00 to 21.00 and finishing on Saturday at 18.00.

Additional times of attendance will be required:

• OntheInductionDay(theFridayoftheOctoberweekendofthecourse)• ForActionLearningSetmeeting(usuallyalternatemonths,onFridaymorningofthe

teaching weekend)• TheResourceManagementmoduleexam.

Upon successful completion of the diploma students will be given the option to continue to the MSc.

ThisrequiresstudentstotakethemoduleinResearchMethodsforManagers.Theymaythen elect to conduct six months of personal supervised research and the presentation of a 10,000 word dissertation. Alternatively they may choose to attend the three Specialist Pathway modules of one of the other courses as a Taught Masters.

Course Content

Core Modules

Introduction to Learning

This module aims to enable the student to:

• Mapouttheirlearninganddevelopmentneedsfortheforthcoming12-24months• SettheseneedswithinthecontextoftheMasters(orDiploma)Programme• Learnnewlearningandstudyskills.

Syllabus

• TheTheoryofLearning• Assessingyourlearningstyle• Learningandpolishingstudyskills• Makinguseofalltheavailabletools• DrawingupaLearningContract.

Voluntary Sector Policy

This module aims to enable the student to:

• Developaninformedandcriticalunderstandingofthepublicpolicyenvironmentsinwhich voluntary organisations operate, to which they variously respond or help shape.

Syllabus

• Policyconceptsandthecontestednatureofpublicpolicy• Developmentsinnewpublicmanagementandpublicpolicytrends–marketisation,

modernisation, joint working, partnerships• Fissures,linksandbuildingblocksinpublicpolicynetworksinandforvoluntary

organisations• Policyactorsingovernmentalandvoluntaryorganisationsandmodelsofgovernmental/

voluntary sector relations in UK and international contexts• Structuringandrestructuringpolicyproblems;newandenduringresponses(e.g.faith

based provisions, cross sectoral working)• Reputationalimpactonpolicyadvocacy;theimpactofmergers,alliances,closuresand

scandal on organisations’ policy roles• Policyoutcomes–thevoluntarysectorasprovider,evaluatorandcritics• Lessondrawinginpublicpolicyandforecastingpublicpolicyfutures;thevoluntary

sector as provider of policy evidence, policy learner and policy leader and advocate• Sectoralpolicycontributionstothedevelopmentofcivilsociety.

Marketing and Fundraising

The aims of the module are:

• Toprovidestudentswiththeconcepts,underpinningknowledge,skillsandtechniquestoplan and develop marketing and operations systems.

• Toenablestudentstoanalysemarketingneeds,evaluatemarketingplans,inthecontextof applying marketing concepts to their own organisation.

Syllabus

• EffectiveMarketingInformationSystems• Developmentofamarketingstrategy• Product/Servicepolicyandnewproductdevelopment• RoleofCommunications• Branding• Pricingasavalue-addedmarketingtool• Capacityplanning–resourcesplanningandallocation• TotalQualityManagement• Stakeholder/Customercare.

Resource Management

This module aims to:

• Providestudentswithanunderstandingoftheprinciplesofresourcemanagementwithinthe specialist context of charities.

Syllabus

• Definitionsandthelegalframeworkofcharitiesandvoluntaryorganisations• TheroleoftheCharityCommission• Sourcesoffinanceforthecharitysector• Introductiontogeneralaccountingprinciples• Charityaccountsandregulatoryframework• Understanding,interpretingandanalysingcharityaccountingstatements• Costingandbudgetinginvoluntaryorganisations• Riskassessment• Outsourcing• Appraising,appointinganddismissingauditorsandotherresourceconsultants

and experts • ITStrategicappraisalandimplementation• ThenatureofHumanResourceManagement• Humanresourceandpersonnelissuesincludingtraininganddevelopment,rewardand

retention and effective selection and recruitment.

Strategy, Diversity and Governance

The aims of the module are:

•Todevelopabroadknowledgeandconceptualbaseinthefieldofstrategydevelopment,diversity and governance

• Introducepracticaltoolstohelpimprovethequalityofanorganisation’sstrategicresponse to the changing environment

• Introducepracticaltoolstohelpimprovetheabilityoftheorganisationanditsmanagersand leaders to build a diverse workforce

• Provideanenhancedappreciationoftheconstraintsandopportunitiesofferedbythe changing governance and service-delivery frameworks which affect voluntary organisations.

Syllabus

Improving an organisation’s strategic response by use of strategy and diversity management and theory:

• Approachestodevelopingstrategy• Approachestomanagingdiversity• Thechangingenvironmentofthevoluntarysector• Casestudiesontheapplicationofstrategicplanninganddiversity• Governanceissuesinvoluntaryorganisations• Regulationofthecharitablesector.

Specialist Subject Modules

NGO Management: The Strategic Issues

This module aims to enable the student to:

• UnderstandthekeystrategicissuesfacingtheNGOsector• AnalysetheorganisationalchallengesfacinginternationalNGOs.

Syllabus

• Thedevelopmentenvironmentandstrategictrends• NGOs:organisationaltypesandstructures• TheissuesofmanagingNGOsinthecurrentaidarchitecture• ImplicationsofthechangingroleofINGOsandcivilsociety• ApplyingNGOprinciplesandvalues• GovernanceandworkingwithNGOBoards• NGOCapacitybuilding:trendsandeffectiveness• Developingstrategiesandstrategicplans• Buildingpartnershipsandmanaginginter-organisationalrelations.

Shadowing

Thismoduleaimstoenablethestudenttohavetheopportunitytospend4-5daysshadowing a senior NGO manager or undertaking a relevant fieldwork consultancy exercise with members of an NGO’s senior management team. These may include the opportunity to gain international experience by shadowing a senior staff member on an international assignment or working with the leadership team of an overseas partner. This will enable students to gain international exposure and cross-cultural perspectives on the way senior managers work and how decisions are made.

• DeveloptheirperspectiveontheroleandpracticeofseniorNGOmanagers• Allowstudentstoconsidertheethicalandenvironmentalissuesfacebyseniormanagers• Studyatclosehandthewaychangeismanagedataseniorlevel• Analysealternativeapproachestoimprovingtheirownandtheirorganisation’s

effectiveness.

Syllabus

• DesignofShadowingProposallinkedtoLearningContractandnegotiationwithseniormanagerofshadowedorganisation(approvedbytheAcademicLeader)

• 4-5daysshadowingseniormanagerorfieldworkconsultancyexercise–observingandlearning from them

• Reflectionsusingallthetheoriesandmodelslearntontheprogrammepreparationofreflectivereportcontaininganalysisandreflections.

Managing NGOs: People and Practice

This module aims to enable the student to:

• CriticallyappreciatetheissuesNGOmanagersface• Developtheskillsandcompetenciestoworkeffectivelywithdifferentpeopleandthe

processes and practices involved.

Syllabus

•Managingeffective,accountableandsustainableNGOs•NGOLeadersandLeadershipDevelopment• NGOmanagementcompetencies• Dimensionsofcross-culturalmanagementinNGOcontext• ManagingPeople&TeamsinNGOs• ODandorganisationalchangeinNGOs• PromotingorganisationallearningandinnovationinNGOs• Currentissuesinmonitoring&evaluation.

Term Dates

Diploma

ModulesInduction/IntroductiontoLearning 11October2013*

Voluntary Sector Policy 12 October 2013 08–09November2013

MarketingandFundraising 06–07December2013

ResourceManagement 10–11January2014 07–08February2014 07–08March2014

NGOManagement:TheStrategicIssues 11–12April2014 16May2014

ManagingNGOs:PeopleandPractices 17May2014 20–21June2014

Shadowing tobecompletedbyAugust2014

Strategy,DiversityandGovernance 25–26July2014 05–06September2014

Examination Dates

ResourceManagement Friday04April2014 14.00to17.00

Teachingnormallytakesplacebetween13.00and21.00onFriday,and09.15to17.30 on Saturday. The following denote exceptions:

*allday(09.00to19.00)

AnActionLearningSetsessionwilltakeplaceontheFridaymorningofeachalternateteaching module.

Masters (conversion)

Masters by Dissertation

(Dates tbc)

ResearchMethodsforManagers 16–17January2015 13–14February2015

Dissertation due 15 September 2015

Taught Masters ResearchMethodsforManagers 16–17January2015 13–14February2015

All Specialist Pathway modules of one of the other courses:

Adv.CharityAccounting,AuditandTaxation** 17–18April2015 15 May 2015

Voluntary Sector Financial Management 16 May 2015 26–27June2015

Fieldwork exercise to be comleted August 2015

Or

Fundraising** 17–18April2015 15 May 2015

Strategic Charity Marketing 16 May 2015 26–27June2015

Fieldwork exercise to be completed by August 2015

Or

PrinciplesandPracticesofGrantmaking** 17–18April2015 15 May 2015

Management of Grantmaking 16 May 2015 26–27June2015

Fieldwork exercise to be completed by August 2015

Or

Organisation,LeadershipandChange 17–18April2015 29May2015

ManagingPeopleandQuality 30May2015 26–27June2015

Shadowing to be completed by August 2015

Examination Dates

AppliestoModulesmarkedwith**only 05June2015(14.00to17.00)

Teachingnormallytakesplacebetween13.00and21.00onFriday,and09.15to17.30 on Saturday.

The facultyThe faculty represents a combination of leading academics and practitioners.

Stephen Bubb is Chief Executive of the Association of Chief Executives of Voluntary Organisations (ACEVO). Involved in leadership and sector funding which has radically shifted attitudes and policies. Currently leading the establishment of a Third Sector LeadershipCentre,andamemberofTheSundayTimes/YouGovThinkTank.

Professor Ian Bruce CBE is a Visiting Professor and his particular interest is strategic planningandmarketingforcharities.HeisVicePresidentoftheRoyalNationalInstituteof the Blind and was previously Chief Executive of two national charities, a Chief Officer in local government and manager in the private sector.

Professor David Clark is a Chartered Accountant acting as an independent consultant to charities.From1987to2005hewasamemberoftheCharitiesandNot-for-ProfitUnitofhaysmacintyre and predecessor firms, the last 15 years as an audit partner. He continues to act as a Consultant to haysmacintyre and is a Visiting Professor at Cass Business School. He is actively involved in advising a wide range of charity sector clients on their financial managementandhasdevelopedaspecialisationinreligiouscharities,especiallyRomanCatholicDiocesesandReligiousOrders.

Caroline Copeman is a Senior Visiting Fellow. She has 20 years senior experience in the commercial, public and voluntary sectors and has particular knowledge of strategy development and business planning, human resource management, change management, leadership and organisational development.

Professor Stuart Etherington is Chief Executive of NCVO. Throughout his career he has been involved in the leadership of voluntary organisations and policies surrounding them. As such he has become a leading commentator, both through his writing and his media profile.

Dr Peter Grant is Senior Teaching Fellow in the Faculty of Management and the academic leader on the MSc Grantmaking, Philanthropy and Social Investment programme. Peter worked in the Arts and then as Director of an inner city charity for eight years. He joined SportEnglandattheinceptionoftheNationalLotterywherehewasrespectivelyDeputyDirectorofOperationsandthenHeadofPublicAffairsandDevelopment.From1999to2004he was Director of Operations of the New Opportunities Fund.

Professor John Hailey is a Senior Teaching Fellow at Cass Business School and the academic leader on the MSc NGO Management. He is also an independent consultant. Formerly, he was Professor of International Management and Deputy Director of Oxford Brookes University Business School, Director of the International Development Centre at CranfieldSchoolofManagement,andaResearchFellowattheEastWestCenterinHawaii.He was also one of the founders of the Oxford-based International NGO Training and ResearchCentre(INTRAC),andwasthefirstDirectorofINTRAC’sPraxisProgrammewhichwas established to inform the development of new approaches to capacity building and managing change.

Professor Jenny Harrow, Professor of Voluntary Sector Management in the Centre for Charity Effectiveness, has extensive academic and practitioner experience in the voluntary sector.SheistheCo-directoroftheESRCCentreforCharitableGivingandPhilanthropyand is a collaborative researcher, with research clients including Communities Scotland, theCommunityFund,theJosephRowntreeFoundationandtheNCVO.Shehasastrongtrack record in doctoral supervision and is an active trustee in the fields of disability and community action.

Professor Andrew Hind is a Visiting Professor in Charity Governance and Finance. He is the jointmoduleleaderforResourceManagementandVoluntarySectorFinancialManagementwith Professor Paul Palmer. He was previously the Chief Executive of the Charity Commission and currently Editor of the Charity Finance Magazine.

Dr Tobias JungisaPrincipalResearchFellowfortheESRCCentreforCharitableGivingandPhilanthropy.HeteachesontheVoluntarySectorPolicyandResearchMethodsforManagers modules.

Professor Stephen LeeisAcademicLeaderforthePgDip/MScCharityMarketingandFundraising programme. He is an active researcher and leading commentator on strategy development, marketing, fundraising, ethics and non-profit governance issues. He entered thevoluntarysectorin1982asDeputyChiefExecutiveattheCharitiesAdvisoryTrustandDirectory of Social Change. Following further senior appointments in the not-for-profit sector, he held the post of Director of the Institute of Fundraising (IOF) for a period of eleven years.

Professor Paul Palmer is the Associate Dean for Ethics, Sustainability and Community Engagement at Cass Business School as well as the Centre’s Course Director for the specialist charity Masters programmes. As the author of several books on charity finance and governance, he also contributes to NCVO’s web-based helpline and is a member of the CharityCommission’sSORPcommittee.Previouslyheworkedinseniorpositionsinthevoluntary sector.

Atul Patel is a Senior Teaching Fellow and the academic leader on the MSc Voluntary Sector Management.Qualifiedinsocialwork,hehasspentmorethan15yearsworkinginthevoluntary and statutory sectors. His particular interests are in management development, strategy development, diversity development, assessment of complex staffing situations and advising trustees.

Karl Wilding isHeadofPolicy,ResearchandForesightatNCVO,leadinganine-personteamcovering work on the voluntary sector economy, social capital, and Third Sector Foresight, a futures programme for the sector.

Ray Jones is Head of Accountancy Policy at the Charity Commission and is module leader for one of the specialist pathway modules on the Charity Accounting and Financial Management course.

Current and past contributors and guest lecturers include:

PgDip/MSc Charity Accounting and Financial Management

Tony Austin TaxPartner,Mazars,LondonRegionDon Bawtree Partner and Head of Charity Unit, BDO Stoy HaywardPaul Breckell FinanceDirector,RNIDGreyham Dawes Director,CharitiesUnit,HorwathClarkWhitehillNeil Finlayson Charities Partner, Kingston Smith Chartered AccountantsMark Freeman Chief Executive, Charity BusinessPesh Framjee Partner,HorwathClarkWhitehill,CharityUnitRobert Meakin Partner, Stone King SolicitorsPaul Mitchell Former Associate Director, UBSRussell Moore Charity VAT consultant, Saffrey ChampnessAndrew Pitt untilrecently:WealthManagementDivision,UBSDavid Rowe Head of Charities Unit, UBSMark Salway FinanceDirector,CAREInternationalKate Sayer Partner, Sayer VincentAlan Sharpe FinanceDirector,RSPB;Chairman,CharitiesConsortiumJohn Tate IT Advisor (Charity Finance Directors Group, Charity Technology Trust)

PgDip/MSc Charity Marketing and Fundraising

Ken Burnett Fundraising ForumFiona Hesselden ConsultantatUNHCRInternationalRichard Radcliffe Chairman,LegacyCampaignDevelopment,Smee&Ford

PgDip/MSc Grantmaking, Philanthropy and Social Investment

Steven Burkeman Chief Executive, Board Member and Volunteer in not-for-profit sectorDavid Carpenter DirectorTrioplusConsultantsandformerDirector,Lottery Sports FundChristine Elliott ChiefExecutive,RamblersAssociationMargo Horsley Consultant and Trainer for trusts, foundations, LotterydistributorsandcharitiesJulia Kaufmann Freelance evaluator, trainer and capacity builderProfessor Diana Leat Visiting Professor, Cass Business SchoolSarah Mistry HeadofResearch,BigLotteryFundGerald Oppenheim DirectorofPlanningandPerformance,BigLotteryFundCathy Pharoah FormerHeadofResearch,CharitiesAidFoundationNigel Siederer RunsGoodFoundationsConsultancyClare Thomas MBE Chief Grants Officer, Bridge House TrustAnthony Tomei Director, Nuffield FoundationBeth Breeze Freelance researcher and writer specialising in philanthropy and charitable giving

PgDip/MSc Voluntary Sector Management

Debra Allcock-Tyler Chief Executive, Directory of Social ChangeAndrew Baines RoyalBritishLegionFiona Bartels-Ellis Head, Equal Opportunity and Diversity, British CouncilKate Bowgett VolunteerManagementAdvisor,LondonMuseumsHubDorit Braun Parentline PlusSimon Davey OmegaAlphaLtdPaul Hemming SouthernRegionChildlineVeronique Jochum NCVOSusan Kay-Williams Garden OrganicNigel Lewis Chief Executive, Ability NetBharat Mehta Chief Executive, City ParochialTony Newby BTCVLouise Savell ARKValerie Tulloch NCHSally Warren GenerateColleen Wedderburn-Tate Independent Nurse/Healthcare Systems Consultant

PgDip/MSc NGO Management

Chris Cattaway IndependentConsultant,pm4ngo&GlobalAchievementsCorinne Davey Director, CDDCBen Emmens DirectorofHumanResourceServices,PeopleinAidAnne Garbutt ConsultanciesDirector,INTRACAlex Jacobs FormerCEOMango,ResearchDirectorKeystoneRick James SeniorConsultant,INTRACDavid Lewis ProfessorofSocialPolicy,LSERachel Manton Accenture Development PartnershipPeter Moore Action Aid, International BoardChristie Peacock CEO, Farm AfricaNick Roseveare Director, BOND

Course FeesThe fees for the programme are:

Postgraduate Diploma £5,500

MSc Conversion £3,000

Fees can be paid in two instalments. The first has to be paid to complete registration. If sponsored, the sponsoring charity will be invoiced around the start date of the course. If paying in instalments the second one is due in the first week in April 2013. Any deposit paid to secure your place will be deducted from the first instalment.

For those converting the diploma to MSc the fee of £3,000 is payable as a single payment in the second year.

For any further enquiries, please contact the Charity Programmes Office charityapps@city.ac.uk

Centre for Charity EffectivenessCass Business School106BunhillRowLondonEC1Y8TZT:+44(0)2070405114E: charityapps@city.ac.ukwww.cass.city.ac.uk/charitiesmasters

Cass Business SchoolIn 2002, City University’s Business School was renamed Sir John Cass Business School following a generous donation towards the development of its new building in Bunhill Row. The School’s name is usually abbreviated to Cass Business School. Sir John Cass’s FoundationSir John Cass’s Foundation has supported education in London since the 18th century and takes its name from its founder, Sir John Cass, who established a school in Aldgate in 1710. Born in the City of London in 1661, Sir John served as an MP for the City and was knighted in 1713.