Intraway | www.intraway.com | info@intraway.com | USA +1 516 620 3890 | UK +44 2 0358 28624 | ARG +54 11 6040 4000

BRA +55 11 3014 0982 | COL +57 13 814 964 | MEX + 52 55 8526 1043 | PAN +507 833 9915 | URU +598 2927 2358Orgullosos de ser una compañía certificada bajo las normas ISO 9001:2008 e ISO/IEC 90003:2004

Gain all-around insight into and control of the

customer’s Wi-Fi networkCreate sustainable customer satisfaction around their Wi-Fi experience starting by the installation and

throughout the complete lifecycle of the service, regardless of the underlying access technology (DOCSIS,

xDSL, GPON, etc.). Certify service installation using the technician’s mobile app that monitors all relevant

Wi-Fi parameters. Encourage customers to be in control and manage their own network. Give a smart tool to

the contact center so they can provide qualified answers based on smart optimization rules. Constantly adapt

to changing conditions by continuously reconfiguring the network based on Self-Optimizing Network (SON)

techniques.

Wi-Fi related issues account for up to 70% of calls to the contact center. Empowering and educating your

customer in Wi-Fi self-management plus the benefits of Self-Optimized Network provides unparalleled

reduction in call center calls and truck rolls, leading to a faster ROI.

Improving Customer Experience in the Connected Home

Wi-Fi 360Intraway

Efficient and certified installation

Easy customer self-management

Self-optimized network

Improved problem-solving capabilities

Solution Highlights

Intraway | www.intraway.com | info@intraway.com | USA +1 516 620 3890 | UK +44 2 0358 28624 | ARG +54 11 6040 4000

BRA +55 11 3014 0982 | COL +57 13 814 964 | MEX + 52 55 8526 1043 | PAN +507 833 9915 | URU +598 2927 2358Orgullosos de ser una compañía certificada bajo las normas ISO 9001:2008 e ISO/IEC 90003:2004

TWizard Module

Focuses the effort on ensuring initial quality of the service and

customer education with a cost-effective mobile app. This tool

emulates the customer experience by saving the most relevant

Wi-Fi quality parameters in as many rooms and spots as needed.

It presents a clear picture of the Wi-Fi experience assuring that

the best configuration is achieved on customer premises and

saving the data for further customer and/or CSR review.

Self Care Mobile Launchpad

Increases customer satisfaction by giving the end user visibility

and control of their network and services (including Cloud

Services) such as remembering the network wireless password

when adding a new device, changing SSID name or changing the

password. The operations mentioned before typically require

interaction with the call centers and account for a very large

number of their daily calls.

CSR Management Dashboard

Provides the Customer Support Representative (CSR) with

a holistic view of the devices/client connected to the

e-router and optimizes signal level, band & channel,

retransmission errors, device firmware, etc. when possible,

including predefined Wi-Fi key performance indicators

(Client Quality, RF Quality, Link Quality, and Device

Compliance).

SON Engine

Has a dedicated SON engine that gathers the ever-changing

situations of the wireless environments through periodic site

surveys, processes all that information, including the data from

the deployed devices in a certain area, and applies smart rules,

such as configuring neighbor devices in different channels and

reducing or increasing transmit power levels depending on the

RF environment of the house in order to achieve a Self-Optimi-

zing Network.

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Wi-Fi 360Intraway