interoperable standards for telecom e-business
TRANSCRIPT
Interoperable Standards for Telecom e-Business
Jenny HuangAT&T Labs
OSS Architecture and Strategic [email protected]
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Slide 2
Topics
! The Telecom e-Business challenges
! TMF and it’s collaboration with other industry groups
! Summary
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Slide 3
The Telecom e-Business Challenges
! Delivering Services rather than Physical Products. Most existing e-business approaches have focused on delivery physical goods. Service providers deliver telecommunications services that place additional requirements on e-commerce solutions such as assurance, SLA agreements, and security.
! Service Lifecycle The sale of telecommunications services is a process that starts with the provisioning phase and continues in time for many aspects (e.g. billing, assurance). These aspects are not usually addressed by standard B2B solutions.
! Telecommunication Service complexity Telecommunications services have many attributes amongst which are: the location of the service end point, the technical specification of the service interfaces, the SLA and service wrap around a technical product, pricing packages and volume discount offers.
Based on Eurescom P1106 project feasibility studies
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Slide 4
The Telecom e-Business Challenges (cont’d)
! Service Platform IntegrationThe complexity of the above lifecycle aspects of Telecom products, makes it more difficult to integrate B2B platforms with legacy systems and network management systems.
! General e-Business technologies can be leveraged but not enough
There is economic value in reusing the investment being made for many other industries, but Telecom specific context need to be introduced and interoperate with generic set of standards. Need knowledge base from both camps.
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Slide 5
Backend Integration
Service Oriented Architecture
Core XML Format Standards
Business Document Definition
Business DictionaryStructure
Technical Dictionary Structure
Universal Business Dictionary Content
Vertical TechnicalDictionary Content
Process Coordination Framework
Directory Service
Process Description Language
Universal Business Process
Supply Chain Business Process
Business Model Specific Process
Messaging
Security
Trading Partner Agreement
Non e-business specific Standards, Protocols & Tools E-business Definitions, Format, Structure and Choreography
The E-business Software Elements
Adopted from Derek Coleman’s RosettaNet Conceptual Architecture
Backend IntegrationTechnology specific adapters, APIs, shared message bus
Service Oriented ArchitectureDevelopment platform for web-based services
Core XML Format StandardsBuilding blocks of XML content forbusiness document representation
Business Document DefinitionBusiness specific document structure built from
above business vocabularies
Business DictionaryStructure
Technical Dictionary Structure
Universal Business Dictionary Content
Vertical TechnicalDictionary Content
Process Coordination Frameworkcomplements messaging layer for loosely
coupled environment
Directory Servicestructure and access protocol for
registries and repositories for partner discovery
Process Description LanguageMethods to record repeatable business process
Universal Business Processbusiness process that areapplicable to all businesse.g. invoice, order
Supply Chain Business Processbusiness process that are specific to a givensupply chain.e.g. DSL ordering, provisioning
Business Model Specific Processbusiness process that
may inherit from universal or supply
chain but for diff. Business model e.g.
retailer, wholesaler, non-profit
Trading Partner Agreement
Security
MessagingSession management and transaction coordination including reliable and secured messaging
Non e-business specific Standards, Protocols & Tools E-business Definitions, Format, Structure and Choreography
e.g. CORBA, MQseries adapters
e.g. J2EE.NET
e.g. ebXML TRPSOAP-RPC
e.g. XML DTDXML schema
XSLT
e.g. RosettaNet PIPOAG BOD
Schema for business dictionary structure. e.g. RosettaNet BDS
Common business vocabularye.g. ebXML core componentsRosettaNet bus. dictionary
Vocabulary and structure defined forspecific technology domain e.g. T1M1 tML and its artifacts for Telecom industry
e.g. WSDLXLANG
e.g. UDDISi2 Registry
e.g. UMLebXML BPSS
Dynamic creation and management of trading partner agreemente.g. ebXML CPPA
Security mechanism span thru all layers. E.gDigital signature, MIME enveloping,SSLv3, XML signature
E-BUSINESSElements
Telecom Domain SpecificVocabularies & Content
Telecom D
omain Specific
Requirem
ents & Services
Telecom Service
Specific Requirem
ents
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Slide 7
Topics
! The Telecom e-Business challenges
! TMF and it’s collaboration with other industry groups
! Summary
The voice of the OSS industry
What is TM Forum
! Non-profit global consortium providing leadership on Operations Support Systems (OSS) and management issues for the entire communications industry
– 350 members in 38 countries– Service providers, software and hardware suppliers, systems
integrators! Provides a collaborative environment where companies can
address critical business and technical issues ! Provides on-line access to industry information, market
conditions and technical solutions! Provides in person education,information and networking
opportunities– TeleManagement World Conference & Expo
We Serve the Entire OSS Value Chain
Solutions suppliers:•Systems integrators•Computer companies•Ex telco groups•Equipment suppliers
Middleware suppliers:•Platform suppliers Mediation suppliers•Database suppliers•Software components suppliers
Application/ system suppliers:•Point systems•Small solution suites
Service and network operators:• Fixed•Mobile•ISP•ASP•MVNO•Etc.
Value Chains are Fluid and Complex
! In the past, systems were deployed in a precise and known environment
Today! Partnerships get created, dissolved & re-created
in real time to meet market opportunities! New suppliers brought in to offer new
capabilities but must “fit in”! Mergers & acquisitions keep the situation in a
constant state of flux
Suppliers Service Provider Customers
Value Added
SoftwareSuppliers
EquipmentSuppliers/Systems
Integrators
NetworkTransport Operators
WholesaleBackbone Suppliers
AccessProviders
ContentProviders
Customers
What areas does TM Forum address?
! Provides strategic leadership and guidance on:– New Generation Operations Systems and Software (NGOSS)– Business Process Modeling and Automation– Shared Information and Data Modeling and Usage – Service Creation, Provisioning & Delivery– Web-Based Customer Care (E-Care) and Customer Relationship Management
(CRM)– Service Level Management & Quality of Service– Managing Next Generation Network Technologies (Broadband, Mobile, etc.)– Systems Integration and Implementation
! Enables collaborative, business-driven solutions based on commercially available software and industry standards
TM Forum - Industry Group Advisory BoardIGAB Objectives
– To provide a focal point within TM Forum for knowledge on the work of other Industry Groups who are particularly relevant to the work programme of TM Forum
– To build a picture of the working of TM Forum in relation to a selection of other Industry Groups. This picture to include both technical content and method of working
– To provide advice to TM Forum working teams on the developments available from other Industry Groups in order that TM Forum may take full account and build upon this work where appropriate
– To advise TM Forum Management (including Board of Directors) on benefits of working relationships with selected Industry Groups
– To provide a focus for the dissemination of TM Forum’s work into other Industry Groups in order that they may take full account and build upon this work where appropriate.
– To assist TM Forum in the operation of its work-programme evaluation in relation to the placement of work from other Industry Groups. For example, evaluation of new work proposals – as specified within TM Forum Project Charters.
Through all of the above help to build closer working relationships between selected Industry Groups in order to reduce duplication and confusion within the Information Communications Industry.Contact: Tony Richardson, TMForum Director Strategic Liaison, [email protected]
Backend Integration
Service Oriented Architecture
Core XML Format Standards
Business Document Definition
Business DictionaryStructure
Technical Dictionary Structure
Universal Business Dictionary Content
Vertical TechnicalDictionary Content
Process Coordination Framework
Directory Service
Process Description Language
Universal Business Process
Supply Chain Business Process
Business Model Specific Process
Messaging
Security
Trading Partner Agreement
OMG DMTF
T1M1tML
GTDD
W3C
OSS/J
IETF ANSI ITU-T ETSI 3GPP
OpenGroup
ebXML
ebXML
IPDRT1M1/OBF
T1M1/DSL
TTC
A Rough Mapping of TMF/IGAB Industry Partners
FORM
Official liaison established
3GPP2
Overview TMF Next Generation Operations Systems and Software (NGOSS)
! What is NGOSS ?• A TMF initiative which provides a standardized integration framework
based on commercial off-the-shelf information technologies, instead of technologies unique to the telecommunications industry for OSS.
• NGOSS Program - Key Elements– Definition of business processes and process models – Definition of the systems framework upon which these business solutions will
be built– Definition of a shared information model that enables different NGOSS
components to interoperate – Practical implementations and multi vendor demonstrations via a series of
collaborative projects– Creation of a resource base of documentation, models and code to
support developers, integrators and users.
NGOSS Design Principles - Business Context
• OSS Operations and Interactions Driven by agreed Business Processes and Information Flows (Top-down Business Driven)
• Need Framework of Agreed Business Processes (TM Forum Business Process Model)
• Framework to support various Industry ‘Actors’ (TM Forum Business Reference Model)
• Need to support linkage (Flow - Through) of business processes to provide efficient business operation (TM Forum “Flow-Through / FAB” Model)
• Need detail of the Information Flows / Model associated with each Business Process (TM Forum “Spider Diagrams”)
NGOSS Design Principles - System Context
! Apply Commercial off-the-shelf (COTS) products! Technology neutral architecture! The separation of Business Process from the system functions.! Will be built from distributed components with well-defined contracts.! Integrated using a shared information model.! Service discovery via component trading on the basis of published
contracts.
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Slide 17
Topics
! The Telecom e-Business challenges
! TMF and it’s collaboration with other industry groups
! Summary
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Slide 18
What Do We Need from Standards?
! Standards which support real business solutions
! Standards which can be placed within a bigger systems picture and understanding of the positioning of any standards in relation to other appropriate Industry Group efforts
! Standards which are ensured to have practical realizationpotential – e.g. linkage to the TMF Catalyst program
! Standards with the widest possible industry endorsement
Standards that are interoperable !!!
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Slide 19
Backup Slides
Driven by eTOM Business Process Model
Fulfillment Assurance Billing
Marketing, Sales and Offer Management
Enterprise Management
Customer
Supplier/Partner Relationship Management
Resource Management and Operations
Service Management and Operations
Customer Relationship Management
InfrastructureLifecycleManagement
Supply ChainLifecycleManagement
ProductLifecycleManagement
Fulfillment Assurance Billing
Marketing, Sales and Offer Management
Enterprise Management
CustomerCustomer
Supplier/Partner Relationship Management
Resource Management and Operations
Service Management and Operations
Customer Relationship Management
InfrastructureLifecycleManagement
Supply ChainLifecycleManagement
ProductLifecycleManagement
AssuranceBilling
Fulfillment Assurance Billing
Customer Customer
Customer Relationship Management
MarketingFulfillment
SellingOrder Handling
ProblemHandling
CustomerQoS
ManagementRetention and Loyalty
Billing and Receivables Management
Customer Interface Management
CRM PlanningandDevelopment
Service Development and OperationsServiceConfiguration
Service ProblemManagement
Service QualityManagement
Service Planningand Development
ResourceInventoryManagement
Resource DataManagement
ResourceMaintenance andRestoration
ResourceProvisioning
Resource Element Management
Resource Planningand Development
Supplier/Partner Relationship ManagementSupplier/PartnerDevelopment
ContractDevelopment andNegotiation
DeploymentManagement
Value/ContractMeasurement /Management
Settlements andBillingManagement
Marketing, Sales and Offer ManagementMarketResearch andAnalysis
MarketManagementand Strategy
ChannelManagement
Sales Management
Product and OfferDevelopment andManagement
MarketingPromotion
MarketingCommunicationsand BrandManagement
Enterprise SupportBusinessStrategy...
FinancialManage ...
HR Management
Knowledge Manag ...
LegalManage ...
PR andCommunity Relatio ...
ProcessArchitecture Mana ...
Procurement Man ...
R&D/Technology ...
RealEstate M ...
Regulatory Manag ...
Stockholder Relati ...
Securityand FraudManage ...
Rating andDiscounting
BrokeringManagement
ProductManagement
and Development
Infrastructure and Capability Planning and
Delivery
Resource and Systems ManagementNetwork, Computing and Application Resource Infrastructures
Development andAutomation Support
Change andProblem Mgmt
I&C Planning
New I&CDevelopment
I&C PlanExecution
I&C Deployment
I&C Program Management
I&C PerformanceMeasurement &Reporting
Product andOffer Planning
Product Plan &PerformanceMeasurement &Reporting
Product PlanExecution
New ProductDevelopment
Offer and/orProgram Management
eTOM
Customer
Service Provider
Internal ProcessesE.g. Service andNetwork Mgmt
NetworkSuppliers
E.g. Element Mgmt Systems or Network
Equipment
Other Providers/Operators
Customer / Service Provider Service Provider / Service Provider
Service Provider / Network Provider
The Business Reference Model
Customer
Supplier-provided equipment and systems
Order
Pre-order
Configure
Assign
Test
Activate
Install
Account build
‘Fulfillment’
Service Provider B
‘Billing’‘Assurance’
Typical Fulfillment Activities
KEYActivityProcess/ Sub-process
Assurance& BillingProcesses
CUSTOMER
Sales
OrderHandling Service
Configuration
Network Element Mgmt& Network Elements
Inquiry
Pre-orderOrder Configure
NetworkProvisioningAssign/Activate
Test MgmtTest
NetworkInventory Mgt.
InstallSecurityAccess
12
3 Order
Request5 Assignment Request
6.
7
9 10
11 12
13 Test Request
14 15
16 Test Complete
17
18 Assignment Complete
Other SP
19 Service20
NetworkInventory Mgmt
Configure
Network Config& Routing
(Customer enabledreconfiguration)
3ASelling Order Status and
Completion
Order Status and Completion
Update
Network Config Request
Element Config & Complete
NetworkAccessCheck &
CompletePerform Test &Test Data
8Install
Request &Complete
Network Config. Complete
Complete
20A
4 Service
Inter/Intra Process/Sub-process Interface
Cross-FABDomain InterfaceNote: Security is shown in only one interaction,
but applies on every interface.
Service Fulfilment
Orders/CancelsChange requestsStatus inquiriesDesired Due Date
Estimated Due DateEstimated Price
Order StatusConfirmed Due date
Completion Notification
Sales
Order Handling- Accept orders
- Track order status
- Initiate service installation
- Determine pre-order feasibility- Prepare price estimate
- Complete order, notify customer- Initiate billing process
- Perform credit check- Request customer deposit
ServiceConfigurationActivate service
- Develop order plan
Register QoS & SLA terms, profiles
Customer
CustomerInterface
INPUTS OUTPUTS
CustomerInterface
PricesServicePlanning/Development
Options
Required reports QoS & SLA termsCompletionNotification
Invoicing/Collection
Credit CheckResponse
CreditBureau
Customer
Pre-service feasibility request
New/changed service notification and activation
Rating/Discounting
Special discounts Customer record details
Problem
OtherProvider(s)
Service order& status
Handling
- Establish SLA terms
FeasibilityDue date,Completion
ServiceConfiguration
NetworkPlanning/Development
Network Provisioning
Pre-order engineering/assignments
Service orders to other providers can either be generated by the ordering process or by the service configuration process, depending on the nature of the service ordered by the customer.
Management Management
OtherProvider(s)
Service order &status
Customer QoSManagement
CreditBureau
Credit CheckRequest
“Spider Diagram”
Ordering Process Example