internship report(bop)

7/25/2019 Internship Report(BOP)

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Acknowledgement

First of all a great thanks to Almighty Allah, who enable me to complete this task and then I am thankful to my

respected teacher mam Marina for providing such a friendly atmosphere and guideline during our two years stay at

the university not only for the academic affairs but all other social and future prospective by sharing their remarkab

experience.

It was such a pleasant experience to work in the BA! "F #$%AB. I own my gratitude and thankful to all those

who helped me in preparing this internship report by sharing their best of knowledge.

It is due to endless effort of my friends and fellow members at &'( BA! "F #$%AB who provided me every

favor and the last but not the least I am really very thankful to my beloved parents who have always been a source

inspection for me.

Dedication

First of all I would like to dedicate all my efforts to Almighty Allah who is most merciful and beneficent.

After that I wish to dedicate this task to my parents without whom moral support I could not able to complete this

pro)ect.

And last but not least to all the *espected &eachers of $"+ for their guidance, support and continues assistance on

every phase of our tenure.

Table Of Contents

Plan no 1;

(xecutive ummary------------------



Introduction--------------------.-.

Background--------------------..-./0

#urpose----------------------..-0

cope of work-------------------...-.1

"b)ectives---------------------......1/2

Methodology of the study----------------..2

#rimary data---------------------...2

Interviews-----------------..2 "bservations----------------.. 2

econdary data--------------------...2

"rgani3ation---------------------..45

ummary-----------------------45/44

Plan no 2;

Introduction--------------------..-44

Brief history of organi3ation-------------..-..44/46 ationali3ation of banks---------------..-46/47

'istory and nature of B"#--------------.-.47/48

9ision statement------------------.-.4:

Mission statement-------------------4

9alues of the bank------------------...40

*elationship of head offices to the branch offices------..40

umber of department-----------------.41

;ash department-------------.41

#ayment--------------..-..41/42 ;learing *eceipts-------------42 ;ollection of money from the customer in accounts-...42

;ollection of utility bills----------...42/65

*emittance department---------.--65

Foreign remittance----------..--.65

<ocal remittance------------..-64

=emand draft--------------...64

Foreign exchange department-------....-..64

!inds of foreign exchange department---------..--68

Main offices-------------------..--.6

ummary---------------------...-.6/60

Plan no 3;



Introduction----------------------.60

"verall respective sector in #akistan------------..60

*ole of the organi3ation-----------------.60

"b)ectives---------------------...-61

Market positioning-------------------..61

"ver all organi3ation and functions of organi3ation in #akistan-....61

;onsumer products----------.....61

Finance products------------62 ervices--------------------.---.74

A&M----------------.76

<ockers---------------.76

"nline banking-------------76

=emand draft-------------..76

<etter of credit-------------.77

Mail transfer -------------...77

hort term investment----------..77

Functions of the accounts>finance-------------78/7:

ummary----------------------..7/70

Plan no 4; Introduction-------------------..--70

#olicies----------------------.....70

Management of the organi3ation-------------.71

tatement of ethics and business practices---------.71

;orporate strategy-------------------72

"ther functions--------------------72

trategies----------------------.85

ummary----------------------..84

Plan no 5;

Introduction---------------------.84

;urrent staff---------------------.84/86

;urrent staff of branch according to ?ualification-------86

&raining received by no. of employees-----------.87

alary structure--------------------..87

#romotion system------------------.-.88

;ritical analysis--------------------.88

#erformance---------------------..80

;ustomer focuses-----------80



@uest of ?uality-----------..80

(mployee respect----------..81

&eam based approach---------81

ummary----------------------..82

Plan no 6;

Introduction---------------------.82

"& Analysis-------------------..82/:5

trengths--------------:5/:4

eakness--------------.:4

"pportunities-------------:4/:6

&hreats-------------...-..:6

#(& Analysis--------------------:6

#olitical (nvironment----------:6

(conomic (nvironment---------:6

ocial (nvironment----------..:8 &echnological (nvironment--------.:8

ummary----------------------...:8

;onclusion----------------------:

*ecommendations-------------------:/:0/:1

Eec!ti"e #!mma$%;

I am pleased to present my final report to the most respected members of the ;BA( +u)rat, In this report I ha

tried to explain all the aspects of C&'( BA! "F #$%AB C, starting with an introduction to its environment a

scope of its activities. In this report I have explained briefly the working and the operations of the bank.

I have also tried to turn the attention of the readers towards the functions, policies, practices and styles of field

activities of the bank. I have explained these activities, which include deposit, cash dealing, credit and remittan

that I have observed during my tenure in that bank. I reali3ed that banking is one of the most important risky )

but if one work carefully then he>she will definitely be awarded as there is always a fruitful outcome of the effort

struggle.



In the last part of the pro)ect I have made #(& analysis and "& analysis, of the bankDs strengths, weakness

opportunities and threats. I have tried to put some useful recommendations for the betterment of the bankDs activiti

according to my study.

Plan no 1

&nt$od!ction;

&his is the first plan of my internship report. &his plan includes Background of my study, cope, #urpose

internship, "b)ectives, methodology which I used to collect information, organi3ation in which I done our internsh

is B"# E&he Bank of #un)ab (stablished in #akistan on 4: ov 4212, in pursuance of &he Bank of #un)ab Act 42

and was given the status of scheduled bank in 4228, and at the last summary of this plan. &he background of m

study include inspirational factors due to which I selected B"#, in scope the learning in functional departmen

purpose is to meet the re?uirements of degree, organi3ation tells about the history and methodology shows

methods of data collection for report. I explained all these elements in detail. At the end the summary of this plan

given.

'ack g$o!nd;

&he economic growth of a country, among many other factors, depends mainly on the strength of the financ

institutions operating in a country. &he banking sector is one of the examples of financial institutions which can p

a very vital role in development of the overall economy of a country.



Banking sector has now become a very challenging field with the advent of modern technology and increas

competition.

For internship my selected bank was C&'( BA! "F #$%ABG in short known as B"# in banking sector.

(stablished in #akistan on 4: ov 4212, in pursuance of &he Bank of #un)ab Act 4212 and was given the status

scheduled bank in 4228.

&he Bank of #un)ab is working as a scheduled commercial bank with its network of 606 E6550 branches at all ma)

business centers in the country and strength of employees are 6707 employees.

Branches of this bank are increasing all over the country at a gradual speed, which shows that custome

are placing confidence and satisfaction in the services of B"#.

In fact, it has made wonderful advancement in a very short time as compared to other banks in #akistan

From the financial point of view, as I am student of Associate =egree, financial position of bank is very stron

Market value of its shares is showing increasing trend, price earnings ratio and other ratios are showing favorab

position of the bank so I decided to choose B"# for my important and compulsory internship in final semester.

P!$(ose;

"ne of the ma)or aims of internship to make student under all those concepts that we learn in university a

almost same to the practical working in any organi3ation. Interaction of students with the working environment of organi3ation and make student to a good observ

communicator, build confidence and face different sort of challenges but more focused on the learni

process. ;reating #* Epersonal relations because on the bases of #* more chances of progress no matter which ev

field you chose for you career.

#co(e of wo$k;



Banking sector owes a pivotal importance in the economy of any country through its vibrant functions. &his is t

deep/seated motivator that geared up me to )oin any bank for internship. Moreover, the practice and familiar

learned during this tenure would also attest very helpful and alleviating in the awaiting proficient life. &here a

different departments in a bank likeH

;ash department ;redit department

*emittance department

Foreign exchange department

In practice I cannot covered all areas of banking system but cover

Account opening

Account closing

Financing

Ob)ecti"es;

Internship provides us practical learning along with our bookish knowledge that we got from the university.

Internship polishes our skills.

;oncepts become clearer and we will feel the difference between our past learning and this practical work.

Increase in the confidence level and our mental approach become extensive.

=ynamic thinking becomes part of our daily life during this period of internship period and that reflect chang

in our life as well.

C&hink out of the boxG more we have ?uestion answerer section our mental approach become versatile.

*et+odolog% of t+e st!d%;



&o complete the study in a more meaningful and practical way, the following methods of data collection were used

P$ima$% Data;

&he data collected for the first time is called primary data which was through

&nte$"iews;

&he senior and the experienced staff at the branch level were interviewed to know their views about the differe

problems faced by them in their routine duties.

Obse$"ations;

Being an internee, different methods, procedures, rules and regulations used by the staff members while worki

their routine )obs were observed.

#econda$% Data;

&he data, which has gone through mathematical and statistical techni?ues after its collection, is called seconda

data. &he main sources of secondary data are different publications of B"#. &hese include annual reports, manua

newsletters, website of B"# and brochures etc.

O$gani,ation;

&he Bank of #un)ab (stablished in #akistan on 4: ov 4212, in pursuance of &he Bank of #un)ab Act 4212 and wgiven the status of scheduled bank in 4228.

&he Bank of #un)ab is working as a scheduled commercial bank with its network of 70 E%uly 654: branches at

ma)or business centers in the country and strength of employees are 555 employees



Branches of this bank are increasing all over the country at a gradual speed, which shows that customers a

placing confidence and satisfaction in the services of B"#. In fact, it has made wonderful advancement in a very short time as compared to other banks in #akistan.

From the financial point of view, as I am student of Associate =egree, financial position of bank is very stron


position of the bank so I decided to choose B"# for my important and compulsory internship in the semester.

#!mma$%;

&he summary of this plan included all the basics details of &he Bank of #un)ab that are discussed in the plan. &his

the end of plan one which contained the introduction of my internship report in Bank of #un)ab the !utachary *o

Branch, +u)rat has given. In this plan it is described the inspirational factors due to which I selected bank of #un)a

cope of my study is to learn about working of bank is also explained. hat are the methodology procedures used

me in branch to collect the data for report. &he ob)ectives of my study are also given. &he brief history

organi3ation as well as the purpose of internship is also mentioned in this plan .&he summary of this plan included

the basics details of Bank of #un)ab that are discussed in the plan.

Plan no 2

&nt$od!ction;

&his is the second plan of my internship report. &his plan is related to organi3ation and its analysis. In this plan t

focus of my study is on the history and nature of organi3ation and also its relevant information, the data is related

that branch in which I have done my work. &here are four departments cash department, remittance, forei

exchange and credit department &his plan includes history of organi3ation, relationship of head office to bran

office, umber of departments, "ffices facilities.I discussed all these elements in detail. At the end the summary

this plan is given.



'$ief -isto$% of O$gani,ation;

#akistan came into being on 48th August, 4280H sufficient banking services were available in the areas formi

#akistan. "ut of the total branches of the nearly 7,:55 in the undivided India, as many as about 4,:55 branches we

existing in these areas.

It was agreed between the two countries that reserve bank of India shall continue to function in the #akistan territo

until 75th eptember 4281 and that Indian notes would continue to be legal tender at #akistan until 75th eptemb

4281. $nfortunately, relationship between the two countries became most strained immediately after independen

banking was mostly in the lands of 'indus who immediately started transferring their offices and assets into Ind

As a result most of the banks in #akistan were closed down and even those which were open were not doing a

effective business.

&he number of banking office in #akistan came down to about 655 on 75th %une 4281. Branches of some (urope

banks were also functioning in a limited manner, financing in export of crops, and their number was limited to abo

65.

It was only the 'abib bank, which transferred its office from Bombay to !arachi Austrai/asia bank was anoth

bank, which was in existence in the #akistan territory at the time of independence. =espite of best efforts on the p

of government of #akistan, no heady way could be made on this behalf and reserve bank of India was in no mood

help the new country. Imperial bank of India, agent of the reserve bank of India also started closing down

branches in #akistan.

Five *eserve bank also refused to advance money to #akistan to make essential payments such as salar

etc, also #akistanDs share of *s.0: billion in cash balance was withheld by bank, causing hardships to the newly bo

state. In view of these hopeless state affairs it was agreed between the two countries that reserve bank would serve

monetary authority in #akistan only up to 75th %une 4281.

.ationali,ation of 'anks;



&he principle of nationali3ation of banks is to stream line the operation of commercial banks in such a way tha

may be conductive to the development activities in process in the country.

ince the commercial banks were owned controlled by big business groups of the country it was feared that the

banks would not maintain uniformity in their operational and would be instrumental to inflationary pressu

'owever, the considerations behind nationali3ation are

&o form uniformity in the policy of the commercial banks so they may serve the best national interest.

&o make the operation of commercial banks highly sensitive and responsive to the policy of the governme

relation to financial matters.

&o make the credit policy of the commercial banks more purpose full and effective especially in the developme

of economic sectors of the country. It acts as an agent of the tate Bank of #akistan.

&o make the best use of the funds available at the disposal of these banks for the economic development of t

country.

&o eliminate unhealthy and uneconomic competition among commercial banks.

&o development strong money banks market in the country so that the value of currency may be maintained

stable level both in national facilities to exporter and agriculturists which have not been satisfactory in the pa

years.

-isto$% and .at!$e of 'OP;

&he Bank of #un)ab was established in 4212 and was given the status of scheduled bank in 4228.&he Bank of #un)

is working as a scheduled commercial bank with a network of almost 615 branches at all over ma)or locations in t

#un)ab. &he Bank provides all types of banking services such as =eposits in <ocal ;urrency and client forei

currency, remittances, and advances to business, trade, industry and agriculture.

&he Bank of #un)ab has indeed entered a new era of science to the nation under experience and professional hands

its management. &he Bank of #un)ab plays a vital role in the national economy through mobili3ation of hithe

untapped local resources, promoting savings and providing funds for investments.



&he bank offers attractive rates of profit on all deposits, opening of foreign currency accounts and handling

foreign exchange business for example imports, exports and remittances, financing, trade and industry for worki

capital re?uirements and money market operations. &he lending policy of bank is not only cautious and constructi

but also based on principles of prudent lending with maximum emphasis on security.



C&o be a customer focused bank with service excellence.



*ission #tatement;

C&o exceed the expectations of our stakeholders by leveraging our relationship with the government of #un)ab a

delivering a complete range of professional solutions with a focus on program driven products and services in t

agriculture and middle tire markets through a motivated teamG.

/al!es of t+e 'ank;

Customers As our first priority



Profitability For the prosperity of our stakeholders that

allows us to constantly invest, improve and succeed.

Corporate social responsibility &o enrich the lives of community where we

live.

Recognition & Reward For the talented and high performing

employees.

Excellence In everything we do.

Integrity In all our dealings.

Respect For our customers and for each other.

0elations+i( of +ead offices to t+e '$anc+ Offices;

&he management of the head office has deep relationship to its branch offices to check the performance. &he 'e

"ffices management also has check and balance on the branch offices to achieve their desires goals.

.!mbe$ of De(a$tments;

B"# is one of the largest private banks of #akistan. It offers a well/organi3ed structure of speciali3ed servic

distributed among its various departments. &his departmental segregation provides B"# with more proper a

professional approach and efficient means of performing each service. =epartmentali3ation makes the services mo

proficient and speciali3ed procedures for every )ob are used.



(ach branch is divided into the following departments

4. ;ash department

6. *emittance department

7. Foreign exchange department

8. ;redit department

Cas+ De(a$tment;

&he main function of this department is #ayments and receipts. It collects and pays money to the customers,

behalf of their account, through che?ues or any other negotiable instruments. &here are three main functions of t

cash department

4. #ayment

6. ;learing

7. *eceipts

Pa%ment;

&he cash department issues payments on re?uest. &he checks are received by the department and after their clearan

cash is issued to the check/holder.

&he payment deals with that customer who withdraws money through che?ues or any other negotiable instrumen

&he cashier keeps the record of all payments in the register book. At the end the payment and receipt cashier chec

the balance and count the cash. &hey verify that both register cash and the cash in hand are balance.

Clea$ing;

Another main aspect is the clearance of checks. It includes verification of proper date, amount, endorsements, su

as issue stamp, clearing stamp and back/side stamp, and signature. After proper verification of checks the paymen

are issued. At the issuance of cash the cash is debited in the clientsD account.

0ecei(ts;



It is responsible for taking cash deposits from its clients who want to store or invest their surplus reserves. In t

receipt section, the cashier receives money from the customers on behalf of any individual or the company. Most

the receipt goes through the accounts of the B"#. &he cash receipts are done in two forms

4. ;ollection of money from customers in their accounts

6. ;ollection of utility bills

Collection of mone% f$om t+e c!stome$ in acco!nts;

&he cash is received from the customers in their accounts. At the time of cash receipt, the clientDs accounts a

credited.

(very account holder can deposit money in his account at any time in working hour of the bank, they deposit t

money through the bank receive voucher, which is of specific nature i.e. it may be #<, current or MB! etc. o t

cashier deposits the money that is received. 'e keeps in record the voucher no, amounts, a>c no etc and then prese

to the computer department for posting.

Collectionof!tilitiesbills;

B"# also offers the facility of payment of utility bills. &he customer can deposit electricity, gas, and telephone bi

through the bank. &he bills are received, stamped and kept in record. &hen it is posted in the corresponding accoun

of the bank in which the money is deposited. It also provides this convenience to private companies as well. #riv

companies also deposit their bills in the B"# accounts, which are similarly received, kept in record and deposited in t

corresponding accounts.

0emittance De(a$tment;

*emittance department is related to funds transferring. &here are two main kinds of remittances in which th

department deals. &hese are



4. Foreign remittances

6. <ocal remittances

o$eign $emittances;

Foreign remittances include foreign demand drafts, foreign telegraphic transfers, and online transactions.

ocal $emittances;

<ocal remittances include pay orders, demand drafts, telegraphic transfersH rupee travelersD check and mail transfe

All these remittances can be categori3ed into four main kinds

4. =emand =raft

6. #ay "rder

7. &elegraphic &ransfer

8. Mail &ransfer

DemandD$aft;

=emand =raft is as its name implies payable on demand. =emand draft is used for the transfer of mon

from one city to another city. &his is issued by one branch and payable at other branch of same bank or other bank

branch e.g. =emand =raft issued by B"# payable by B#.

Cancellation of DD;

"n receiving the application for cancellation along with original ==, the signature of the applicant is verified. &h

signature should tally with the signature on == application form. &hen cancellation is marked in == issued regis

and the drawee branch is informed about cancellation.

Pa% O$de$s;



#ay order is a kind of instrument issued and paid in the same branch.

P$oced!$e of &ss!ance of Pa% o$de$;

&he client fills the remittances application form and checks on the pay order item. &hen a pay order is issued to h

after receiving charges. All pay orders are crossed i.e. C#ayees account onlyG. #ay order can only by cancel by t

beneficiary.

Teleg$a(+ic T$ansfe$;

&elegraphic transfer is used usually when the money is needed to be sent abroad. It is a facility provided by the ban

through which a customer can send or transfer any amount immediately. &he person who wants to transfer the fun

may not have the account in the bank. &he customer fills an application form called the CApplication

*emittanceG. 'e mentions the name of the bank to which he wants to transfer the funds and the name of the pay

his account number, and his own address etc. &he bank charges for this special facility to the person who is sendi

the funds.

&here are two kinds of telegraphic transfers

4. "rdinary &elegraphic &ransfer

6. &elegraphic &ransfer

"rdinary &elegraphic &ransfer reaches to its destination after two days after it is dispatched. For ordinary && on

two vouchers are prepared

4. ;ommission 9oucher

6. #ostage 9oucher

&elegraphic &ransfer reaches to its payee immediately because the payee branch is informed immediately throu

telephone and fax. For this, three vouchers are prepared

4. ;ommission

6. #ostage

3. &elephone charges

o$eign Ec+ange De(a$tment;



&he clearing and cash departments deal in #ak *upees. Foreign exchange department is related to forei

currency accounts maintenance. It uses the same procedures as cash and clearing departments but all t

transactions are done in foreign currency. Foreign transfer of money EF&& is also used to transfer money

#akistani *upee to any other currency, such as $ dollars.

In foreign exchange department, the ma)or things to be dealt with are

4. Foreign ;urrencies =eposits

6. Foreign &rade

7. Foreign (xchange *ate

4. *emittances

&he foreign exchange department deals with the foreign currency accounts. It deals in following main forei

currencies:

4. $ =ollar

6. $! pound

7. (uro

4. %apanese Jens

For Account opening minimum balance for each of these currencies is :55 in the respective currency. &he accou

in which foreign currency accounts can be opened are #<, ;urrent Account, and Fixed Account etc. &hese accoun

are opened in the currencies other than #akistani currency as mentioned above..

inds of o$eign Ec+ange T$ansactions;

&he foreign exchange transactions are usually put into four categories

;urrent transactions

;apital transactions

& financial transactions

orking balances



C!$$ent T$ansactions;

As regards the current transactions, they are further divided in to clauses.

/isible T$ade;

9isible trade is based on the import and export of physical goods known as merchandise.

&n"isible T$ade;

&he invisible trade has no direct relation with import and export of physical goods. It is the payment made to

received from the foreigners for the shipping, banking, insurance services received or provided to them. Interest

capital, dividend or remittance of profits, etc.H from one country to another also fall in the category of invisible trad

Ca(ital T$ansactions;

;apital transactions are different from financial transactions. hen country grants aid or gives long/term loans

invests employing foreign exchange in another country, a capital transaction is then said to have operated.

#+o$t te$m financial T$ansaction;

If the citi3ens of one country, due to political or economic reasons, transfer their foreign exchange resources

another country for a short period, it is then said to be a short/term financial transaction of foreign exchange.

o$king 'alance;

&he commercial banks sometimes keep their working balances in foreign currencies in other countries for earni

higher profits or due to the fear of devaluation in the home currency or unfavorable political conditions in the hom

country. In all such cases, the demand for and supply of foreign exchange is affected.

&m(o$ts;

Imports mean bringing commodity into #akistan from outside, by sea, land or area.

In import <; play an active role for settlement of payments in international trade service offered by bank to

customers. &he gap between import and export bills is partially covered by regulations, controls and measur

covered by B# and partly by international credit aid, loan agencies. B# control the import by imposing ca



margin restrictions on import of general item from time to time. &o restrict to only genuine re?uirement and

discourage import of non/commercial and luxury items.

C$edit De(a$tmen;

;redit department basically provides two types of facilities.

;riteria for +ranting <oans

Advances

&he criteria that a banker measures for the advances are as follow.

&he person is of sound mind.

'e himself is interesting in the loan.

&he customer has good character, he has capital, and he has the capacity to pay back.

'e has good condition of business.

'e never became default of any bank.

&he sector in which he is investing is productive.

&hat sector is important according to nation.

&he remuneration on the loan is good.

&here is dispersal in the sectors of investment.

&he loans are structured on the basis of underlying pro)ect characteristics and cash flows of the busines

*ain Offices;

'ead "ffice and the main branch of B"# is in +ulberg 7, <ahore (gerton, <ahore *espectively.

&he Bank has been divided into seven regions

(ach consisting a number of branches.

<ahore *egion

Faisalabad *egion

+u)ranwala *egion

+u)rat *egion

*awalpindi *egion

!arachi>@uetta *egion

=.+ khan *egion

Multan *egion #eshawar *egion

#!mma$%;



&he end of this plan there is a complete introduction of the Bank of #un)ab !utachary *oad Branch has given. plan two is

about how the branch is working. In this plan it is described that how the head office communicates to the branches. hat a

the communication channels in branch itselfK =etails of different departments working in branch are also given. =etails

offices and field offices are also given.

Plan no 3

&nt$od!ction;

&his is the third plan of the report. In this plann also different aspects of my study are mentioned in detail. In th

plan the focus of my study is on overall respective sector in #akistan, role of the organi3ation that plays a vital role

the economy of #akistan, organi3ation overall functions that are performed by organi3ation. And the "rgani3ati

office in which i has done my internship. I explained all these elements in detail. At the end the summary of this pl

is given.

O"e$all 0es(ecti"e secto$ in Pakistan;

#akistan is having a very developed banking system in south Asia. #akistanDs banking sector is developing at a ve

fast pace and banking sectorDs contribution is increasing toward the development of economy. &he Bank of #un)ab

also one of the most popular banks in #akistan. In fact, it has made wonderful advancement in a very short time

compared to other banks in #akistan.

0ole of t+e o$gani,ation;

#erform proactive and pivotal role in economic progress and prosperity through reengineered operations a

innovative financial products.



Ob)ecti"es;

&o exceed the expectation of our stakeholders by leveraging our relationship with the +ovt. of #un)ab and deliveri

a complete range of professional solutions with a focus on program driven products and services in the agricultu

and middle tier markets through a motivated team.G

*a$ket (ositioning;

&he Bank of #un)ab is increasing all over the country at a gradual speed, which shows that customers are placi

confidence and satisfaction in the services of B"#. In fact, it has made wonderful advancement in a very short tim

as compared to other banks in #akistan.


position of the bank.

O"e$all o$gani,ation and f!nctions of o$gani,ation in Pakistan;

Cons!me$ P$od!cts;

4. aving Accounts

6. ;urrent or demand accounts

7. Fixed accounts

#a"ing Acco!ntsP#;

&hese types of accounts are designed to encourage the saving habit of the customer and lead to long term or inv

relationship. Bank saving account are in the nature of deposit accounts and are not normally available for drawings



*ates of interest are typically ahead, by a small margin. avings accounts with the banking sector represent a ve

small proportion of total deposits. ;ustomer can make withdrawals from this type of account. &he cash reserve ra

is typicallylow then the current account because the withdrawals against this account are very low.

C!$$ent o$ demand acco!nt;

&hese are those deposits, which can be drawn by the depositor at any time by representing a che?ue to the ban

#eople deposits their money in this account they gave a ready command on their account in developed countries

world, a very significant part of money is kept under current or demand account. "n this type of account of intere

transfer of cash or by at sight. &he cash reserve ratio for his account is very high. &he operating cost for the handli

of this type of account is very regular.

ied o$ Te$ms Acco!nts;

Fixed accounts are those which are deposited for a fixed period of time and repayable after the expiry of stipulat

time to the customer. &hose people who have surplus funds and want to have save investment deposit the amount

the fixed account. &he rate of interest given to depositor varies with the length of deposit, i/e. It is higher for long

period and lower for shorter period.

&he rate of this type of deposits is higher the saving bank accounts. &he cash reserve against this deposit are ve

low because there no fear of with draw of a month before the stipulated of time.

inance P$od!cts;

4. Agriculture chemes

. Business #romotion Finance chemes

Ag$ic!lt!$e #c+emes;

&here are many agriculture promotion schemes provided by B"#.

4. !issan =ost Agricultural Finance cheme

6. !issan =ost &ractor Finance scheme

7. !issan =ost Mechani3ation upport cheme

4. !issan =ost Farm &ransport cheme



uch type of schemes provides farmers a real plate form to accelerate. ome facilities given by !issan =ost.

Agricultural finance scheme are

P!$(ose;

#rovision of financial facility to farmers for purchase of inputs Eeed, fertili3er, pesticides, fungicides etc.

Amo!nt;

Maximum of *s.:55555 according to per acre limit of the crop.

#ec!$it%;

;harge on Agriculture <and through Agriculture #ass Book.

&ns!$ance;

&he borrower will have to arrange life assurance under the BankDs charge.

*a$k7!(;

2L mark/up per Annum.

'!siness P$omotion inance #c+emes;

B"# ;ar <oan

B"# 'ouse <oan

B"# Assaish <oan

B"# 'ouse <oan For Federal +ovt

'OP Ca$ oan;

B"# car loan is a demand financing facility to purchase brand new locally manufactured>Assembled cars f

personal use. &his facility can be availed by salaried person of different nature and by the business persons. All m

have the holdings of I;.

'OP Aasais+ oan;

B"# Aasaish loan is demand finance facility for purchase of consumer durable goods like &9, *efrigerato

Mobiles, Microwave "ven, Fans, Audio>9ideo system etc with no down payment, in addition with the free hom



delivery. &he financing tenure of this #roduct is max 7 months. &he nature of employment should be salaried or t

business man.

#e$"ices;

&hese are the services provided by the B"#.

A&M Facility <etter of ;redit

#ay "rder

;ommission free *emittance

"n/<ine Banking

=emand =rafts

;ollection of $tility

<ockers Facility(/Banking

M Alerts Facility

=ebit ;ard

;onsumer Financing

Agriculture Financing

;orporate Financing

A!tomated Telle$ *ac+ine AT*;

&hrough the A&MDs ;ustomers have access to the various services such as withdrawal, balance en?uiry and m

statementK ;omplete security is ensured because access to the account is only possible by entering a four dig

personal identification number E#I known only to the account holder. ;ash withdrawal limit is up to *s.455, 5

per day. Annual charges of A&M is *s.7:5>/ per card.

Online 'anking !

B"# is currently offering window/based online banking to its customers, which gives access to information on th

accounts and the liability to act on the latest information received over the net.

ocke$s;



It is one of the utility services that B"# provides to their customers for keeping )ewellery, important documents a

other valuables.

Demand D$afts;

B"# provides safe, speedy and reliable way to transfer money at vary reasonable rates. Any person whether

account holder of the bank or not, can purchase a =emand =raft from a bank branch.

ette$s of C$edit;

B"# is offering its business customers the widest range of option in the area of money transfer. B"#Ds letter of cre

service is with competitive rates, security, and ease of transaction, B"# <etter of credit is the best way to do t

business transactions.

Pa% O$de$;

B"# provides transfer of money using different facilities. Its pay orders are a secure and easy way to move t

money from one place to another. &he charges for this service are extremely competitive.

*ail T$ansfe$;

Moves money safely and ?uickly from B"# Mail &ransfer service. &he rates for this service is ?uiet impressive

compare to the market.

#+o$t Te$m &n"estment;

B"# offers excellent rates of profit on all its short term investment accounts. &he packages are starting from

months. B"#Ds rates of profit are extremely attractive, along with the security and service only B"# can provide.

Ag$ic!lt!$al inance;



It help farmers utili3e funds efficiently to further develop and achieve better production. #rovides farmers

integrated package of credit with supplies of essential inputs, technical knowledge, and supervision of farming.

!nctions of t+e Acco!nts8 inance;

!nctions of inance De(a$tment;

&he management of B"# comprises of two types i.e. ;hairmanDs ecretariat #resident ecretariat. ;hairman

secretariat deals with finance division. Mradeem Amir is general manager of finance division of mention

secretariat.

9se of elect$onic data in decision making;

(lectronic data gives exact values and figures which top level management re?uired. Because of electronic data th

came across to know those minute things which impact a lot on final place. &hrough this they can measure exa

profit and loss accounts, assets and liabilities up to a branch level from where they can decide which should be k

and which should not.

&hrough this top level management is able to decide which product should be taken into course for further level

which should stop. (lectronic data make management able to take decision at any point of time.

#o!$ces of !nds t$end;

&he ma)or sources of funds are

P!blic #o!$ce;

As the largest regional bank of #akistan according to asset base with speciali3ed in Agriculture has a large depos

with 15L from the rural areas of the #un)ab. &he Banks ma)or source of funds is from the #ublic.

*one% *a$ket;

Figurative expression for the informal network of dealers and investors over which short/term debt securities a

purchased and sold. Money market securities generally are highly li?uid securities that mature in less than one ye

typically in less than ninety days.



Co$(o$ate t$eas!$ies and :o"e$nment &nstit!tions;

;orporate sector is one of the ma)or sources of funds in all types of Banking. All ma)or organi3ations, financ

institutions and government private organi3ations are the ma)or sources of the funds e.g., A#=A.

Allocation of !nds t$end;

B"#Ds funds are allocated to the following departments. &he banks ma)or focus is on short term financing. Ma)

allocation of funds is on these divisions.

ong Te$m inancing;

<ong term financing includes tenure more than one year.

#+o$t Te$m inancing;

hort term financing includes period less than one year. &he banks ma)or focus is on short term financing.

From the above it is further sub distributed to

4. Agriculture financing

6. ;onsumer financing

7. ;orporate financing

&he distribution of funds to these departments is Banks internal matter and they avoid disclosing. &hrough Financ

tatements it is only possible to analy3e long term and short term financing.

Ag$ic!lt!$e financing;

&he bank provides ade?uate and timely financial assistance to the farmers to improve production potential

agriculture sector. Insurance of leased assets, animals, crops and life assurance of borrowers are all source of mon

for the bank.



E7'anking;

&he bank has a centrali3ed database that is web/enabled. All the services that the bank has permitted on the intern

are displayed in menu. Any service can be selected and further interaction is dictated by the nature of service.

9tilit% bills;

&he bank also makes possible the payment of electricity, gas and telephone bills for its customers charging som

commission on each payment.

ocke$s;

;ommission charged on lockers provided by bank for customers, is also a source of inflow for the bank.

Cons!me$ financing;

#ersonal Finance, mortgage finance, business finance, smart cash, auto financing and travelersche?ues are

sources of funds for the bank. &he bank finances all these loans and facilities on competitive mark up rates.

Ag$ic!lt!$e financing;

&he bank provides ade?uate and timely financial assistance to the farmers to improve production potential

agriculture sector. Insurance of leased assets, animals, crops and life assurance of borrowers are all source of mon

for the bank.

#!mma$%;

&he summary of this plan include the details regarding functioning process of organi3ation. #lan three

all about how the organi3ation is working. In this plan it is described that how organi3ation plays an important role

the national economy by providing facilities to the valuable customers. hat are the ma)or functions of organi3atiitselfK =etails of these functions in shape of services and products are also given. =etails about overall respecti

sector in #akistan are also mentioned.

Plan no 4



&nt$od!ction;

&his plan is related to organi3ation rules and regulations which are adopted by its branches in order

meet the desired goals. Branch office use the policies made by head office and set strategies on the base of the

policies and get success through this strategy. &his plan includes #olicies, strategies, and successes. I discussed

these elements in detail. At the end the summary of this plan is given.

Policies;

&he function of board in making policies are

#olicy formation.

Management of bank. EAll branches

tatement of ethics and business practices.

;orporate strategy.

"thers functions.

Polic% o$mation;

For policy formation, directors meet once a month. In the meeting policies of the last month are usually discussed

there is a need of review, then the directors have he right to do that, but collectively.

*anagement of 'ank;

In this the board discussion about the management of all the branches, performance of the managers of each bran

is discussed individually. "n the basis of the performance, it is decided whether a branch manager deserves a rewa

of his performance or he must be punished because of his negligence.

=ifferent departments in &he Bank of #un)ab perform different functions. &here are departments like shar

customer, credit and they have their respective functions.

Administration department only interferes at the time where there is a problem about the staff. In the branches, eve

manager has a direct link with his sub/ordinates. &he branch manager assigns employees of the bank a particular )o



$sually there is )ob rotation is avoiding the difficulties at the time of absence of any employee. &he Board

directors or higher management sets goals to the managers or middle and lower level of management. &he ta

specifies not only what is to be done, but also how it is to be done and exact time allowed of doing it. &he boa

consisting of ten directors and a managing director interviews managers and upper level management.

#tatement of et+ics and b!siness ($actices;

tatement of ethics and business practices is prepared and circulated annually by the board of directors in order

establish a standard of conduct for directors and employees, which statement shall be signed by each director a

employee in acknowledgement of his understanding and acceptance of standard of conduct.

Co$(o$ate st$ateg%;

&he board of directors adopt a vision>mission statement and overall corporate strategy for the listed company a

also formulate significant policies, having regard to the level of materiality, as may be determined it.

Ot+e$ !nctions;

&he board of directors also performs the following important function.

*isk management.

'uman resource management including preparation of a succession plan.

#rocurement of goods and services.

Marketing.

=etermination of terms of credit an discount to customers.

rite/off of bad>doubtful debts, advances and receivables.

Ac?uisition>disposal of fixed assets.

Investments.

=etermination and delegation of financial powers.

'ealth, safety and environment.

Borrowings of money and the amount in excess of which borrowings shall be sanctioned by a gene

meeting of shareholders. =onations, charities, contributions and other payments of a similar nature.

#t$ategies;



#!ccess ;

&o be competitive the Bank has further reinforced its position in the ;onsumer Banking arena by streamlining a

re/launching the consumer financing products and introducing more convenience based solutions. ith the re/laun

of auto finance and house finance products, the Bank pushed the products with full thrust. &he Bank has al

launched a running finance facility against mortgage of property.

&echnology continued to play an important role in improving and expanding product offerings. &he Bank introduc

more I& based products to cater to the changing lifestyles and needs of the customers. B"#Ns operations continued

be streamlined with focus on rationali3ation of expenses, re/alignment of back/end processing to increa

productivity, enhancement of customer service standards, process efficiency and controls. &he Bank has taken t

lead in introducing the innovative concept of centrali3ing &rade ervices in the country by providing centrali3

foreign trade services to branches with a view to improve efficiency, expertise and reduce delivery cost.

Management of 'uman *esources has been one of our core focus areas. B"# is committed towards attractin

retaining and motivating outstanding people. ;hallenge for B"# is to provide an environment in which employe

can better reali3e their potential. &he Bank introduced Nreward for performanceN where high potential officers we

identified and rewarded accordingly. In view of the competitive environment, the Bank is focusing on performan

and introducing a more robust performance management system. B"# is also strongly committed to training its st

at all levels.

#!mma$%;

&he summary of this plan includes following details about policies, strategies, successes and introduction. hat a

the policies of organi3ation which are adopted by branch in order to set strategies and to meet desired ob)ectiv

mentioned in this chapter details about the successes achieved by organi3ation by implementing strategies are al

mentioned.



Plan no 5

&nt$od!ction;

&his is the fifth plan of my internship report. &his plan is related to organi3ation and its analysis. In this planthe foc

of my study is on the ;urrent staff, their ?ualification,training.orkload,salary structure, promotion, ;ommunicati

and hiring system, morale of staff, critical analysis, physical facilities, performance I discussed all these elements

detail. At the end the summary of this plan is given.

C!$$ent #taff;

&here are 1 employees both managerial and non/managerial work in the organi3ation.

"ame #esignation

I*FA MA'M""= Manager

AB=$< FA*""@ "# Manager

MAM""A OAFA* "+/III

'A'I= AAO "+/III

OAI *ABBAI "+/III

AJJAO M((* "+/III



&. A((M

A**AI;'

"+/III

&"@((* A'M(= AAAA

C!$$ent #taff of '$anc+ acco$ding to !alification;

"ame #esignation $ualification

I*FA MA'M""= Manager %.c.

AB=$< FA*""@ "# Manager '. Com

MAM""A OAFA* "+/III '. Com

'A'I= AAO "+/III %. (.

OAI *ABBAI "+/III '. Com

AJJAO M((* "+/III '. Com

&. A((M

A**AI;'"+/III '.(.

&"@((* A'M(= AAAA %atric



T$aining $ecei"ed b% no< of em(lo%ees;

I received training from Abdul Faroo?, Manager "perations in '; Branch +u)rat of &he Bank of #un)ab.

orkload Eo. of hours worked

2 am to : pm business working hours

2.55am to :.75 pm business working hours

In Friday the timing of bank are

2 am to :.55 pm business working hours

pm to 6.75, %uma #rayer Break

#ala$% #t$!ct!$e;

"ame #esignation $ualification alary

I*FA MA'M""= Manager %.c. 15,555

AB=$< FA*""@ "# Manager '. Com :5555

MAM""A OAFA* "+/III '. Com 75555

'A'I= AAO "+/III %. (. 65555

OAI *ABBAI "+/III '. Com 65555

AJJAO M((* "+/III '. Com 65555

&. A((M

A**AI;'

"+/III '.(. 66555

&"@((* A'M(= AAAA %atric 6:555



P$omotion s%stem;

#romotion based on performance and services of employees, otherwise they have also a chance to get promoti

after 7 years according to the policies of head office.

C$itical Anal%sis;

&his part of report is the essence of the internship, as this will help other students to better understand the workin

environment of the bank by finding the relationship between what is written in the books and what is actually goi

on in fields. &he theory written in

the books in cases is not implemented as it is. In some cases theory is implemented with a little modification but

other cases theory has nothing to do with practice.

In accounting, banks donDt prepare worksheet, but part of worksheet is prepared like trial balance, but lit

differences, theory and practice has substantial relationship. &he securities for the loans are handled in the same w

as theory says like mortgage, pledge, hypothecation, advances against insurance policies or li?uidation procedure

the same.

&he difference is there in the case of loans. &heory talks about four or five terms of loans that is cash financ

overdraft, loans etc., but in practice there are some more terms used like running finance, demand finance etc. A

other concepts of remittances, bills, foreign exchange deposits, letters of credit are in accordance with theory almo

o for a internee it is more important to learn new things which he>she has never heard about in his>her course book

&o me, &heory gives you the direction to understand the processes and the terminologies going across the o

using best business practices in a broader view covering each and every aspect of possible business scenarios. "n t



contrary practical life is specific, enclosed in a )ar. In practical professionalism and firmDs environment is each a

every thing. #rofessional life only builds on the knowledge based on books even though it may only use 4L of t

theoretical knowledge.

Com(!te$ s%stem;

&he system has not totally shifted on computer. Manual procedure is still there hence computer facility is not fu

availed. &here should be a system at each counter for ?uick processing.

0ig+t (e$son fo$ $ig+t )ob;

=uring my internship I have observed the person who has came as customer *elationship "fficer was acting

;ashier. It should not be like this. &he person should be posted according to his ?ualification, profession skills a

experience.

C!stome$ ($oblem;

#eople have to wait for en/cashing their che?ues for about 45/65 minutes, which is not good for the reputation

bankH the delay is due to manual work. &herefore I suggest that computers and other electronic machines should

installed in bank so that time could be saved.

Deficienc% in management;

I felt at some places the B"# need to have employees, because a lot of work is to be done by a single employee th

will result in work overload and employee might not perform his>her )ob with full devotion.

Comm!nication s%stem;

;ommunication =epartment of the Bank of the #un)ab is more effective with in and out of the organi3ation.. '

prepares the new =eposit chemes of the Bank and makes the marketing strategies of these products. &h

communicates these plans to all the branches of the bank. 'e is being assisted by ;orporate 'ead and ;orpora

'ead is being assisted by *egional 'ead. &he Bank of #un)ab, consumers are treated very well. &hey are of t



opinion that customers must be satisfied with the services provided by the Bank. All of the Branches try to make su

that customers are satisfied with the services being provided by the Bank.

-i$ing s%stem;

;entral office at !arachi is dealing with the appointments to different officers posts. And the central office also f

other executive posts. For certain posts the executives also have right to appoint the ?ualified persons. But the m

criteria of appointment are by test and interviews.

B"# has a criteria already prepared for the appointments of employees. &he criteria involve

Academic work.

(xtra curricular activities

orking experience.

&he candidates must be the citi3ens of #akistan and the state of %ammu and !ashmir should not be more than 6: a

less than 41. 'owever in certain cases the age can be relaxed. ormally the citi3en for under developed areas

#akistan has the age relaxation. &he executives also have the power to employ an over age person etc.

*o$ale of staff !

+ood relationship among staff member leads to the peak performances in any organi3ation. I observed that the st

relationship was normal other wise but some time I noticed that there exists little conformity among the sta

members. &he morale of staff is high incasing of dealing with co/workers, with customers, subordinates and al

with other branch members and head office. &hey can also improve the morale of staff by giving bonuses and oth

benefits.

P+%sical acilities;



Bank provides the facilities to their employees. In )alalpur)attan branch there is separate room for branch manag

and also a big hall in which separate cabins for each worker like cashier, operation manager etc.there is facility

kitchen for staff refreshment and lounge for visitors. &he facility of electricity, water etc is also available in t

branch.

Pe$fo$mance;

C!stome$ oc!s;

"ver the years B"# has developed strong relationships with its customers by understanding their needs and treati

them with respect, dignity and importance. &he driving force behind its commitment and services is its focus

customers, ensuring that it not only meets, but exceeds their expectations.

=!est fo$ =!alit%;

B"# strives to achieve excellence by ensuring that every moment of our time is spent in adding value, making su

that we do things right, first time, and every time. ith this ?uest for ?uality, B"# has always taken initiatives

bringing banking into a new arenaH from cash to the convenience of plasticH from branch banking to internet banki

and from face/to/face customer interaction to online accessibility.

Em(lo%ees 0es(ect;

B"# encourages diversity and treats each of our employees with fairness. B"# gives constructive feedback for th

continuous development and seeks suggestions from all employees for further improvement. &he bank ensures th

?uality performance is acknowledged and rewarded and exercise utmost responsibility in decision/making w

regards to our employees.

Team 'ased A(($oac+;

B"# believes in achieving its Mission and 9ision by working together as a combined group. B"# treats

employees as its internal customers and ensures that the re?uirements of internal customer focus are always m



(?uipped with in/depth product knowledge, and recogni3ing thestrengths ineach individual, the bank strives f

optimum/results from our co/workers and bringing out peak #erformances by working towards common goals a

ob)ectives in todayNs dynamic banking environment.

:ood Co$(o$ate Citi,ens+i(;

B"# seeks to continuously improve the ?uality of life in our communities. &he bank reali3es that it has

responsibility to the society in which it operates and it seeks ways of playing a positive role for the betterment of t

community at large for a progressive environment, better living and a brighter future.

#!mma$%;

&his plan shows the other head contains data regarding the current staff of B"#. =etails of ?ualifications and experience

employees is also given. &raining of employees, their workload, salary structure, promotion system, incentive and motivation

employees is also discussed in detail. *esponsibility of employees is also its part. ;ommunication is also the part of the syste

Morale of employees is necessary to increase. #hysical facilities have their necessary to describe. &hen performance and outp

is measured not only in terms of customer satisfaction but also in terms of account holders, employees, etc.

Plan no 6

&nt$od!ction;

&his is the sixth and last plan of my internship report. In this plan the focus of my study is on the different types

analysis. &his plan includes "& analysis and #(& analysis. "& analysis that stands for strengt

weaknesses, opportunities, and threats. "& analysis is careful evaluation of an organi3ationDs internal strengt

and weakness as well as its environment opportunities and threats.

PE) analysis stands for PPolitical, Economic, ocial, and )echnological analysisP and describes a framework

macro/environmental factors used in the environmental scanning component of strategic management.I explain

these two types of analysis in detail. At the end the summary of this chapter is given.



#wot Anal%sis;

"& analysis is an acronym that stands for strengths, weakness, opportunities, and threats "& analysis

careful evaluation of an organi3ationDs internal strengths and weakness as well as its environment opportunities a

threats.

C"& analysis is a situational which includes strengths, weaknesses, opportunities and threats that aff

organi3ational performance.G C&he overall evaluation of a company strengths, weaknesses, opportunities and thre

is called "& analysis.G

In "& analysis the best strategies accomplish an organi3ationDs mission by

(xploiting an organi3ations opportunities and strength.

eutrali3ing it threats.

Avoiding or correcting its weakness.

"& analysis is one of the most important steps in formulating strategy using the organi3ation mission as

contextH managers assess internal strengths distinctive competencies and weakness and external opportunities a

threats. &he goal is to then develop good strategies and exploit opportunities and strengths neutrali3e threats a

avoid weaknesses.

#t$engt+;

&he Bank officers of B"# are considered as one of the most able professionals in the banking world. In m

observation that they interact with their clients as if they are their personal friends and discuss about th

problems as their own.

As a result of the compassionate and personali3ed services of the officers, the clientsD perception for B"# is ve

high. &hey have trust and feel themselves to be secure while dealing with B"#.

B"# has opened all its branches at commercial areas so that the customers or clients face no problems

reaching to the bank.

B"# has got a reliable and easy to use internal computer system. (very information regarding the transactions

customersD deposits has been computeri3ed. =ata are properly maintained.



=espite the difficult circumstances that confronted the banking sector in particular and the country in gener

B"# has been still highly profitable. But, the facts canDt be denied and there might be an adverse impact of su

situation.

B"# is facing a strong competition by its competitors, Business of all these Banks are growing at very high pac

Pest anal%sis;

Political8egal En"i$onment;

&he political environment for B"# has been very conducive so far. But as it is clear that the politic

instability affects the operations of any institution so it also has an effect on the working of B"#. &he september44 attacks and fre?uent terrorism in #akistan are ma)or reasons of the political instability in t

country. &he Afghan war and #akistan being the front line state, has lessened foreign investments a

remittances.

Economic En"i$onment;

&he economic situation in #akistan is not so good and mostly there is depression in the economy. 'i

inflationary rates and international reversionary trends have shown a negative impact on our economy. &he

things make the investor more reluctant in investing his money.

#ocial En"i$onment;

#eople usually donDt have the right information about the products and services that the banks are offeri

them. econdly there is a culture of distrust between the borrower and the lenderH people hesitate to deal wi

the banks due to their complicated and lengthy procedures, also due to the fear of higher interest rates. B"

has been successful in maintaining its goodwill in the society.



Tec+nological En"i$onment;

As the world is coming closer and closer day/by/day, new and innovative technologies are being introduc

in the market. &he educated customers of the 64 st century are more aware of their needs as they were som

years back. !eeping these things in mind. B"# has always worked and is still working to enhance its technology in order to provide its customers

better service to its customers. M/(& and online banking services are the examples of the policies of B"

made for the customer service

#!mma$%;

&he summary of this plan includes details regarding analysis of organi3ation. &his is the end of fin

plan "& and pest analysis are mentioned. "& analysis that stands for strengths, weakness, opportunities, a

threats "& analysis is careful evaluation of an organi3ationDs internal strengths and weakness as well as

environment opportunities and threats PE) analysis stands for PPolitical, Economic, ocial, and )echnologi

analysisP and describes a framework of macro/environmental factors used in the environmental scanning compon

of strategic management.all these are mentioned in detail in above plan.

Concl!sion;

Finally I conclude that due to the cooperation of all branch members I have been able to learn many new thin

related to banking sector, I was able to run the day end successfully at the end of each day, plus arranging all t

vouchers, maintaining record of branch, filling account opening form of customers and handle other tasks as well.

By analy3ing the financial statements of the bank, I came across to know that it is one of the most growing banks

the subcontinent. ow they should carry on with the present management which took it from one of the ordina

bank to this level. o doubt professionalism and internal controls of the bank are one of the ma)or issues which m

results some ma)or losses to the bank. Bias in hiringDs and between colleagues should be removed.



&'( BA! "F #$%AB is a good "rgani3ation in the way that anybody can )oin it for his> her long/term care

"verall working environment is comfortable. Management is very strong and above that itDs a government bank.

0ecommendations;

After doing a deep study I am able to recommend so following are my recommendations

A&M machine must be installed so that increases the income of branch.

Improvement in the salary package.

"n the bases of performance reward should be assigned.

<ack of staff there are only two employees in cash counter so it must be four person to proper handling of ca

because of heavy rush for the payment of utility bill and salary so two employee must handle utility bills. &h

one receives receipts and fourth employee performs all the payments. In this way easily manage all tasks of cas

&o retain customer, bank should adopt competitive rates for its services.

Branch should focus on the consumer banking as well because itDs a good source of income to branch.

&ransfer is not properly carried out. ome of the employees are continually serving at the same post. &hey

simply rotated at the same branch. &herefore it is recommended that evenly rotation of every employee shou

take place after every three years in different braches of the bank.

B"# should start its operation in credit card. &hese cards are very helpful for the ordinary customer in gene

and the business people in particular. &o make it mores secure and to eliminate the misuse of it, the manageme

is re?uired to keep proper security against the card.

&here should be an information desk to provide the information and to receive the complaints of the customer

the bank. &here is no complaint box available in the branch and not any person appointed to hear the complain

(very person cannot go to the manager for the complaint because most of the people are hesitant. o I sugge

management to install a compliant box in the branch, and recruit a special person for that guidance of t

customer when they are unable to manage some difficulties in banking matters.



B"# staff lacks professionalism. &hey lack the necessary training to do the )ob efficiently and properly. Althou

staff colleges are in all ma)or cities of the #un)ab but they are not performing well. For this purpose these st

colleges should be reorgani3ed and their syllabus should be made in such a way which can help the employ

understand the ever/changing global economic scenario.

Banking council of #akistan should also initiate some programs to e?uip the staff with much needed profession

training.

T+E EnD

internship report(bop)

Documents