Good communication is the foundation of successful relationships, both personally and professionally. We communicate with much more than words.

Research shows that the majority of our communication is nonverbal.

Nonverbal communication, or body language, includes our facial expressions, gestures, eye contact, posture, and even the tone of our voice.

GOOD COMMUNICATION

BODY LANGUAGE Gesture, face , posture

VOICE –power, pitch, pause,pace

Erect Posture – Send energy and attentiveness signals

Touching, Holding, Embracing, or Back Patting – Can be favorable or unfavorable

Eye Contact – Strong and Powerful. You are always communicating with your eyes.

While the mouth tells one story, gestures and posture may tell a different story.

Gestures should be observed in clusters to provide a more accurate picture of person being observed

Each gesture is like a sentence The sum total of postures and

gestures relate a non-verbal story.

1-One of the body language.2-Allows individuals to express

a variety of feelings and thoughts.

Types of gestures:1-Hand gesture (one or two

hands)2-Head &face gesture (as

head shaking)

Clarify usage of wordsDramatize ideasReduce tensionStimulates audience

participationVisible

Descriptive Clarify or enhance a verbal

messageEmphatic

Underscores a verbal messageSuggestive

Symbols of ideas and emotionsPrompting

Evoke a desired response

Several gestures indicate openness and sincerety.

Open hands, unbuttoned coal or collar, leaning slightly forward in the chair, removing coat or jacket, uncrossing arms and legs, moving closer.

This is an emotion that you love to see in other people and they in you.

It is conveyed by• A small upper or inward smile,• Hands open and arms extended outward,• Eyes wide an alert,• A lively and bouncy walk,• A lively and well-modulated voice.

The way you listen, look, move, and react tell the other person whether or not you care and how well you’re listening.

The nonverbal signals you send either produce a sense of interest, trust, and desire for connection—or they generate disinterest, distrust, and confusion.

If there are several people you are talking to, give them all some eye contact to create a better connection and see if they are listening. Keeping too much eye-contact might creep people out.

Giving no eye-contact might make you seem insecure. If you are not used to keeping eye-contact it might feel a little hard or scary in the beginning but keep working on it and you’ll get used to it.

It might make you seem nervous and can be distracting for the listeners or the people in the conversation

What we are trying to deliver to the one whom we are communicating through verbal means might not be exactly similar to the one which we are delivering from our non-verbal means i.e. BODY

Face – Organ of Emotion Face – Offers Powerful Clues Face – Reveals Important Truths Face – Provides Clues to Feelings Face – Shows Age, Humor, Likes,

Dislikes Face – Shows Attention or Lack of

Attention With Eye Contact Face – Most Important Human Art

Object

•The face is one of the most reliable indicators of a person’s attitudes, emotions & feelings•By analysing facial expressions, interpersonal attitudes can be discerned and feedback obtained. •Some people try to hide their true emotions. The term Poker Face describes them

FACIAL EXPRESSIONS

Frowns: unhappiness, anger Smiles: happinessSneers: dislike, disgustClenched jaws: tension, angerPouting lips: sadness.

Your face is watched whenever you speak

Often the key determinant of the meaning behind a message

Communicates your attitudes, feelings, and emotions more so than any other part of your body.

Face can show anger, pain, joy, shock, confidence, exhaustion, surprise, suspicion, boredom, doubt, etc.

Face can pout, grimace, snarl, wince, blush, gape, smirk, glare, frown, etc.

Face can nod, shake, jerk, tilt, duck, turn.

Nodding the head up and down means Yes. It means No in Iran and Turkey.

To make people feel good and show your interest you must maintain eye contact.

The easiest way to maintain eye contact naturally is to look at the persons whole face above the tip of their nose

Windows of the soul, excellent are indicators of feelings.

Honest person has a tendency to look you straight in the eye when speaking.

At least listeners accept it like that.

People avoid eye contact with other person when an uncomfortable question asked.

Try to reduce tension and build trust rather than increase tension.

The raising of one eyebrow shows disbelief and two shows surprise.

People are classified as right lookers and leftlookers. Right lookers are more influenced by logic and precision, left lookers are found to be more emotional, subjective and suggestible.

The most strong body language signal to influence our first impression is the smile.

It is the most recognized signal everywhere.

Smiling is an international language

1- Power &Pitch Let your voice to be heard and avoid the monotone

voice Powerful voice tone reflect confidence2- Pause Take pause to stimulate thinking. Take pause to catch your breath if you talking quickly.3- Pace Don't speak too quickly. It reflects stress or

excitement. Don't speak too slowly as it interferes with

communication. Change your pace according to the call.

Interpretation of voice:1.Speaking loudly & rapidly: anger or lack

of interest in the other person's view.2.Clear controlled steady voice:

confidence.3.Bouncy &well modulated speech:

enthusiasm.4.Lowered volume& tone: negative

attitude.5.Hesitation: lower confidence.

Tightly clenched hands usually indicate that the person is experiencing undue pressure.

It may be difficult to relate to this person because of his tension and disagreement.

Superiority and authority are usually indicated when you are standing and joining your hands behind your back.

Rubing gently behind or beside the ear with the index finger or rubbing the eye usually means the other person is uncertain about what you are saying.

Leaning back with both hands supporting the head usually indicates a feeling of confidence or superiority.

Cupping one or both hands over the mouth, especially when talking, may well indicate that the person is trying to hide something

Putting your hand to your cheek or stroking your chin generally portrays thinking, interest or consideration.

Fingers bent across the chin or below the mouth most often shows critical evaluation

Interest and involvement are usually projected by sitting on the edge of the chair and leaning slightly forward.

Generally, people who walk fast and swing their arms freely tend to know what they want and to go after that.

Sadness/Grief Happiness/Joy Fear/Anxiety Embarrassment/Surprise Anger/Frustration Nervousness Laughter Loneliness Winning/Losing Pain Shame

Verbal Clues (message itself) – 7 percent of message meaning

Vocal Clues (tone of voice) – 38 percent

Facial Expression Clues (visual) – 55 percent

Facial clues provide a better and more reliable indicator of the meaning of the message

Closeness – Everyone has a bubble. Business distance is about 18 inches.

Position in Meetings – Indicate order of importance

Standing Too Close – Invades the space of others

Repeating Too Often – Such as clearing the throat

FidgetingPlaying With HairPlaying With Money or Loose

ChangePlaying With Car Keys

Without gestures, our world would be static and colorless. The social anthropologist Edward T. Hall claims 60 percent of all our communication is nonverbal.

As many of us cross over cultural borders, it would be fitting for us to respect, learn, and understand more about the effective, yet powerful "silent language" of gestures.

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Southeast Asia – Showing the bottom of the foot is a grievous insult

Kenya – Victory signal can lead to getting the fingers chopped off

Saudi Arabia – Kissing in public can lead to being placed in jail

Winston Churchill – V for victory signal became a symbol during World War II

O.K. Symbol in America considered as giving a curse in Saudi Arabia and an extreme insult in Germany

Closing the eyes and nodding the head is sign of attentiveness in Japan

Yielding right of way in a doorway is a sign of respect in China

Clapping and whistling is considered approval (whistling is considered disapproval in much of Europe)

Hug – Informal greetings only. Bowing – Many Asian countries One-Pump Handshake in Europe Islamic countries – No male/female

touching allowed for greetings

America – Raise hand with index finger extended. Considered rude in Japan. Used only for calling animals in Malaysia.

Columbia – Clap your handChina – Turn your cup downSpain – Snap your fingers (locals

only)

Eye contact indicates attention in America

Staring is rude in Korea, Japan, and Thailand

Wink is a sign of flirtation or shared secret

Dilated eyes indicates fear or anger Rolling the eyes shows amazement

Folded Arms indicates a defensive position

Arms on Hips indicates anger or aggression

Arms Behind Back indicates ease and control

▪ GREETINGS GESTURES Handshaking Bowing Avoid direct eye contact

▪ BEKONING GESTURES To beckon someone, the palm faces downward and the fingers are moved in a scratching motion.

Avoid using fingers in pointing to an object. ▪ TOUCHING GESTURES Not touch oriented societies Avoid public display of affection

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Respect to elderly people Smiling often can cover a gamut of emotions: happiness, anger, confusion, apologies , or sadness.

Displaying an open mouth (such as yawning or a wide-open laugh) is considered rude, especially with women who cover their mouths when giggling or laughing.

Try to maintain a balanced posture, stand or sit erectly or squarely. Don't slouch or put on the ground with arms in the lap or on the armrest. Crossing the legs at the knees or ankles is the preferred form rather than with one ankle over the other knee.

Silience (listening) is a sign of politeness and of contemplation. During conversations, be especially careful about interrupting.

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OTHER NON VERBAL GESTURES

COMMON GESTURES

Americans are a not touch (touch/not touch)oriented.

Americans tend to look others directly in the eyes. When greeting and conversing.

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QUESTION:In the video A World of Gestures, people from all over the world demonstrate the remarkable diversity of international gestures. Can you guess the meaning of this Japanese gesture? a. I'm scared like a bunnyb. I've been hearing things about youc. I'm angry

C. I'm angry is the correct answer. International differences in gestures are

remarkable, and these differences are the focus of A World of Gestures. In this still from the video, a Japanese woman demonstrates the gesture for 'I'm angry.' As the video A World of Gestures immediately demonstrates, there is no 'international language' of gestures. Instead, cultures have developed systems of unique gestures, and it is almost never possible for us to understand intuitively the gestures from another culture.

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QUESTION:In A World of Gestures, this woman from France demonstrates this gesture. Can you try to guess what this French gesture means? a. I don't believe youb. I wish I hadn't seen thatc. I am looking at a very handsome man

A .I don't believe you is the correct answer.

The number of unique international gestures is astonishing, and the video A World of Gestures guides the viewer through this fascinating terrain. Despite the growth of international communications media, unique gestures -- such as this French gesture for 'I don't believe you' are alive and going strong.

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QUESTION:In A World of Gestures, we see this gesture performed by a woman from Iran. Can you guess what this Iranian gesture means? a. Good luck to youb. You will always be number one for mec. “Screw You” (obscene)

C."Screw you" is the correct answer. This gesture teaches an extremely important

lesson. This gesture is identical to the American/English gesture for 'Good Luck to you.' But it is an obscene gesture, and an American traveling in Iran would outrage people there if the American performed this gesture. In A World of Gestures, the viewer learns that we cannot assume that we know what a gesture means, even if it looks familiar to us. For this reason, when in another culture or society, we should never 'mirror' a gesture that someone presents to us--without knowing it, we could be deeply offending that person and inviting conflict.

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1. Words have limitations.

2. Nonverbal signal are powerful.

3. Nonverbal message are likely to be more genuine.

4. Nonverbal signals can express feelings inappropriate to state.

5. A separate communication channel is necessary to help send complex messages.

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Front – Like the action and grade conscious

Back – Observers, slackers, dislike attention, like security of the back wall

By Window – Daydreamers By Door – Often in a rush and want a

quick way out Middle – Like to blend into the crowd

and are possibly shy