Interna izobrazba za sustav upravljanja kvalitetom

Veleučilište u Slavonskom BroduJedinica za osiguranje kvalitete

mr.sc. Mladen Bošnjaković

Dokumentacija sustava kvalitete prema HRN ISO

9001:2009

15.1.2011.

Veleučilište u Slavonskom Brodu 2

Veleučilište u Slavonskom Brodu posjeduje certifikat ISO 9001 od siječnja 2010. godine, kada je certifikaciju izvršio TUV NORD Croatia.

Kontrolni audit Veleučilišta proveden je krajem studenog prošle godine od strane iste tvrtke i Veleučilište je pozitivno ocjenjeno.

Veleučilište u Slavonskom Brodu 3

Poglavlja norme ISO 9001:2008:

0. Uvod

1. Područje primjene

2. Upućivanje na druge norme

3. Nazivi i definicije

4. Sustav upravljanja kvalitetom

5. Odgovornost uprave

6. Upravljanje resursima

7. Realizacija proizvoda

8. Mjerenje, analiza i poboljšavanje

Veleučilište u Slavonskom Brodu

A desired result is achieved more efficiently when activities and related resources are managed as a process

PROCESS“set of interrelated or interacting activities

which transforms inputs into outputs

PROCESS“set of interrelated or interacting activities

which transforms inputs into outputs

INPUT OUTPUT

RESOURCES

CONTROLS

PRODUCT

PROCESS EFFECTIVENESS

Extent to which planned activities are realized and planned results achieved

PROCESS EFFICIENCYRelationship between the result achieved and the

resources used

ISO 9001:2000 Process Approach

Veleučilište u Slavonskom Brodu

Identifying, understanding and

managing interrelated processes as a

system contributes to the organization’s effectiveness and

efficiency in achieving its

objectives

ProcessA

ProcessB

ProcessC

ProcessD

R R

R R

I

I

I

CC

C C

I O

I

I

O

O

OI = INPUTO =

OUTPUTR =

RESOURCESC =

CONTROLS

ISO 9001:2000 System approach to management

Veleučilište u Slavonskom Brodu 6

Veleučilište u Slavonskom Brodu 7

The PDCA cycle was first developed in the year 1920 by Walter Shewhart. Later it became more popular thanks to our spiritual father W. Edward Deming.The process approach promoted by ISO 9001:2000, systematically identifies and manages processes that combine your quality system and the interactions between the processes. This process model is actually based on the Plan-Do-Check-Act cycle (PDCA) which can be applied to all processes. Related to the quality management system, the PDCA cycle is a dynamic cycle that could be implemented about any process within the organization. It combines planning, implementing, controlling and continual improvement within the realization processes. You can look at it that way – you would maintain continual improvement when you will implement the PDCA cycle throughout your processes, in any kind of processes: management's review, CAPA, product realization, etc. You can determine implementing the PDCA at the core process, at a minor process or even at several processes together. It could be that your plan would not affect directly your final customer what so ever. ELEMENTS OF PDCA

Veleučilište u Slavonskom Brodu 8

Plan – The planning is combined out of the WH questions:What is required to be done? Set the activities needed to achieve improvements.How much is required to be done? Set the objectives you would like to achieve (which are appropriate to customer requirements and the organization's policy or objectives).Where it is required to be done? Set the processes necessary for the results.Who should do it? Set the resources required to achieve the results. When it is required to be done? Set time frames in which you would like to achieve the improvement. Planning should come after you located exactly where you need improvement. That means that you should conduct your inquiry before the PDCA process. How do you plan? There is not a defined way for planning. Each organization should plan according to its own environment. But of course, document the plan.Do – Realize your plan. Set the plan out for the relevant parties for realization. Actually, this is the hard part. Put words into actions. Therefore, try to make the plan as clear as possible, specific as possible or detailed as possible. Maybe even consider writing the plan with the participants themselves so they would set the appropriate activities. Try to make the DO part easier for them to carry out. Check - Monitor and measure the processes and the products according to the plan, policies, objectives and requirements. You planned something and you expect results. Now it is time to review the results. Then, report the results. This part is crucial. For every question presented above (the WH questions) you must deliver the results. According to the results you would advance to the next step - Act.Act – Take measures and activities for improving the performance. Where you are not satisfied with the results – improve! This is the point where you review your plan and improve it. Examine in which parameters your failed to get the required results and try another way. This is the constant improvement. This is the never ending cycle. It could be slowed down, but never rest.

Veleučilište u Slavonskom Brodu

Zahvaljujem na pažnji!

9/31